Service level management
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Service Level Management Stuart Rance, HP Strategist, March 2013 Email: [email protected] Twitter: @StuartRance
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Transcript of Service level management
Service Level ManagementStuart Rance, HP Strategist, March 2013
Email: [email protected]
Twitter: @StuartRance
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.2
Service Level Management has Two Cycles
Negotiate
AgreeUnderstand
Report
ImproveMonitor
SLA
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Thank you
Email: [email protected]
Twitter: @StuartRance
