Service Desk: An Update
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SERVICE DESK An Update A CHANGE IS AS GOOD AS A REST!
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Transcript of Service Desk: An Update
SERVICE DESK An Update
A CHANGE IS AS GOOD AS A REST!
Change Programme
Modern Working Environment
Service Desk
ITIL & IT Service Management
Raising AwarenessPromoting Best PracticeOther streams of ITIL
ILX on line training Training - Investment in people RUGIT – Quality Group ITSM Web site
ITIL v3 Lifecycle Approach
The Risk of Going Shopping
Service Desk & IT Support ShowRisks & Options
Risk Matrix
Presenting Our Wares
Raising awareness Presentations Talks
Engagement Meetings Representation RUGIT
Change Programme - ITSM
Software replacement
Investment People Processes Products Partners
Lessons Learnt
Phased approachRealistic timelineProcedures & ProcessesSupport structures
Go Live Go Live date – 30th June 2008!
World Leading
Service Support
Future Scope
Attracting Investment
Academic Start up
Corporate Business System
Investment in Software
Investment in our World
Leading Status
Investment in our Customers
INSRV ITSM links:
http://www.cardiff.ac.uk/insrv/itsm
Questions
John Elliott - Service Manager
Lorraine ForsterService Management Consultant
