Service Contracts

Service Contract: Key Business process

Following Business Processes are mapped for standard contracts & in use in11i Application

New Template creation & create new contract using Contract Template.

New Contract Site value is used as contract site segment value (COA)

Prerequisite for creating new contract, If contract exists for the site then update theexisting contract else create a new contract.

Associate contract with Key information like (Supplier, Customer, Items, Duration,Cost, Primary Approver, Invoicing rule, PO Number, Item UOM, Quantity, Unit Price,Identify Contract types on the basis of short description etc.)

Every Contract requires QA Check, Primary approval & duly signed

Submit Service contract Main Billing & Autoinvoice Master Program concurrentprogram to create billing in customer account

Service Contracts Process Flow

Deficiency: Key Business process

Following Business Processes are mapped for Deficiency contracts & in usein 11i Application

Enable Cost Reimbursable DFF at the Contract header

Enable Zoom functionality where as Cost Reimbursable is Yes

Provide account segment information, mark-up type, mark-up %, period duration.These account extract for specific period is used for customer billing

Submit Compass Eurest GL to AR Extraction concurrent program generates data inAR without default GL date and user requires to manually enter the GL Date as lastday of the month.

Site Manager run Compass detail operating Statement report for accept/rejectdeficiency billing.

Deficiency Default Revenue Account 01-110000-11-4180

Service Contracts Process Flow

Service Contracts: Billing Types

Billing types and descriptions

# Billing Type Description

1 Cost

Re-imbursible

The invoice value is the deficiency calculated from the

trading statement e.g. all re-imbursible costs less Revenue

collected on behalf of the client.

2 Fixed fee or

Charge

The invoice value is the negotiated fixed fee or charge for

service e.g. Management fee, Cleaning charge, Fixed

subsidy or fixed rebate

3Calculated

variable

Management fee

The invoice value is based on an agreed percentage of a

derived value e.g. Revenue from functions, Sales, Profit

etc.

4Priced Based

variable

The invoice value is based on the quantity of a service or

item used multiplied by the agreed unit price.

Integration (Inbound/Outbound)

Standard Integration OKS(Service Contact) to AR (Account Receivable)Modules.

Customize Integration for OKS Deficiency GL Module AR Module

Contracts Critical Customizations

# Program Name Type

1 Compass Detail of Services Provided Sites Request

2 Compass Eurest GL to AR Extracts (Requestset) Request set

3 Compass Oracle Contracts Summary Report Report

4 Service Contract Main Billing Request Request

Current Challenges & Scope

# Issues Scope

1 Repricing Functionality for CPI Index Customization

required (Not in

scope for

Upgrade Project )

2 Alert/Notification for the Contract anniversary

3 Purge billing lines prior to 2014 from existing contracts

(Data cleansing activity)

Month End Process

Fixed Subsidy & Fixed Billing data from service contracts gets interfacedin AR on 1st day of the period.

Key Business Users

Module AUS Business Owner NZ Business Owner

Service Contracts Melinda Coniglio IS&T Haresh Matta

Key Differences between AUS VS NZ

# Modules Description AUS NZ

1 OKS Service Contracts Free issue functionality is in use

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