Service - Contract Details and Options
2
One good decision deserves another. You chose Olympus equipment for unsurpassed precision, handling and image quality. Choose Olympus Service and guarantee that your equipment continues to operate at the highest level. Secure your investment. Olympus Service provide the most comprehensive way to keep your Olympus equipment performing like new, regardless of your medical, life sciences or industrial product needs. For the highest quality in the shortest amount of time, Olympus Service is your most efficient choice. With loan equipment, preventative maintenance and field service, we’re also your most effective way to save money. Olympus continues to invest in strengthening our service capabilities to provide you with world class support wherever your Olympus equipment is located. Keep it 100% Olympus. As the original manufacturer, only Olympus is qualified to keep your equipment functioning at peak performance - day after day, year after year. Trust Olympus to supply genuine parts, and support you with fully factory trained & experienced technicians, plus a global network to minimise your downtime & assist in controlling your maintenance costs. Only Olympus is guaranteed to fix it right the first time, keeping repair times to a minimum, maximising uptime and increasing productivity. For 100% performance, choose Olympus Service. Comprehensive Service Agreements. Olympus offers a competitively priced service agreement designed to help protect your Olympus equipment investment. Each plan can be customised to meet specific needs and budgets. Performance Reporting & Analysis Cover your equipment with our premium options & receive onsite performance reports & analysis of your Olympus equipment on a regular basis. Make informed decisions on capital purchases and maintenance options based on operational data on your equipment fleet performance to date within its product life cycle. Peace of mind is critical Having an effective service agreement in place for your Olympus equipment provides you with true peace of mind. Each agreement is designed to eliminate the risk of excessive service expenses and even costlier downtime. Maximiserepairsavings&ControlServiceCosts MaximiseUptime ImproveEfficiency Your Support Network. When you employ the power of Olympus Service, you employ the strength of a full-service support network staffed by highly experienced Olympus equipment specialists. Whenever you need them, the following professionals are available on a local and regional level: Customer Service Representatives Sales Specialists Olympus Repair Technicians National Service Management Field Service Engineers Application Specialists You’ve made a substantial investment in Olympus. Make sure it stays protected with Olympus Service. For more information please call your local Olympus Representative. Alternatively contact our customer service team on 1300 132 992 or [email protected]. TheOlympusNationalServiceCentreMelbourne,Victoria,Australia
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Transcript of Service - Contract Details and Options
One good decision deserves another.
You chose Olympus equipment for unsurpassed precision, handling and image quality. Choose Olympus Service and guarantee that your equipment continues to operate at the highest level.
Secure your investment.
Olympus Service provide the most comprehensive way to keep your Olympus equipment performing like new, regardless of your medical, life sciences or industrial product needs.
For the highest quality in the shortest amount of time, Olympus Service is your most efficient choice. With loan equipment, preventative maintenance and field service, we’re also your most effective way to save money.
Olympus continues to invest in strengthening our service capabilities to provide you with world class support wherever your Olympus equipment is located.
Keep it 100% Olympus.
As the original manufacturer, only Olympus is qualified to keep your equipment functioning at peak performance - day after day, year after year.
Trust Olympus to supply genuine parts, and support you with fully factory trained & experienced technicians, plus a global network to minimise your downtime & assist in controlling your maintenance costs.
Only Olympus is guaranteed to fix it right the first time, keeping repair times to a minimum, maximising uptime and increasing productivity.
For 100% performance, choose Olympus Service.
Comprehensive Service Agreements.
Olympus offers a competitively priced service agreement
designed to help protect your Olympus equipment
investment. Each plan can be customised to meet specific
needs and budgets.
Performance Reporting & Analysis
Cover your equipment with our premium options & receive
onsite performance reports & analysis of your Olympus
equipment on a regular basis.
Make informed decisions on capital purchases and
maintenance options based on operational data on your
equipment fleet performance to date within its product
life cycle.
Peace of mind is critical
Having an effective service agreement in place for your
Olympus equipment provides you with true peace of
mind. Each agreement is designed to eliminate the risk of
excessive service expenses and even costlier downtime.
�� Maximise�repair�savings�&�Control�Service�Costs�
�� Maximise�Uptime
�� Improve�Efficiency
Your Support Network.
When you employ the power of Olympus Service, you
employ the strength of a full-service support network staffed
by highly experienced Olympus equipment specialists.
Whenever you need them, the following professionals are
available on a local and regional level:
Customer Service Representatives Sales Specialists Olympus Repair Technicians National Service Management Field Service Engineers Application Specialists
You’ve made a substantial investment in Olympus.
Make sure it stays protected with Olympus Service.
For more information please call your local Olympus
Representative. Alternatively contact our customer service
team on 1300 132 992 or [email protected].
The�Olympus�National�Service�Centre�Melbourne,�Victoria,�Australia
Olympus Service Options ___
Coverage Options (Metro) PREMIUM VALUE MANUFACTURER DEFECTS ONLY (MDO)
OLYMPUS FIELD SERVICE PLATINUM COVER GOLD COVER SILVER COVER BRONZE COVER MANUFACTURERS WARRANTY - 12 MTHS
Annual Contract Performance Reviews on site P P
Preventative Maintenance (Scheduled maintenance each year) P P P P
Field Service Visits (Travel & Labour only) P P P
Repair Parts Coverage P P MDO
After Hours Phone Support P P
Telephone Assistance
1 Hour Response P P
4 Hour Response P
24 Hour Response P
On Site Response (Bus Hrs)
4 Hour P P
Next Day P
By Appointment P P P P
Accidental Damage P P
OLYMPUS REPAIR CENTRE
Return to Customer freight costs P P P P
Return to Repair Centre freight costs P P
Repair Parts Coverage P P MDO
Repair Labour coverage P P P
Loan Equipment ROUTINE NON ROUTINE ROUTINE NON ROUTINE ROUTINE NON ROUTINE ROUTINE NON ROUTINE ROUTINE NON ROUTINE
Guaranteed P P
Priority P P P
If Available P P P P P
Priority Repairs P P
Calibration P P P
Full Cover of Non Routine Scopes P MDO
Safety and Performance Testing P P
Reprocessing P P
Accidental Damage P P
Variations:�Excludes�Lamp�replacements�and�consumable�items.�Country�travel�may�attract�additional�charges�for�travel�and�accommodation.�Options�available�during�product�life�cycle�only
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