Service ContinualService Strategy Design Transition · Transition Service Operations...
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Transcript of Service ContinualService Strategy Design Transition · Transition Service Operations...
ServiceStrategy
ServiceDesign
ServiceTransition
ServiceOperations
Continual ServiceImprovement
Strategymanagement
Serviceportfolio
management
Financialmanagement
Demandmanagement
Businessrelationshipmanagement
Designcoordination
Servicecatalogue
management
Servicelevelmanagement
Availabilitymanagement
Capacitymanagement
ITServicecontinuitym.
Informationsecuritym.Supplier
management
Transitionplanningand
support
Changemanagement
Serviceassetandconfigurationmanagement
Releaseanddeploymentmanagement
Servicevalidationandtesting
Knowledgemanagement
Eventmanagement
Incidentmanagement
Requestmanagement
Problemmanagement
Accessmanagement
ServiceDesk
Applicationm
Technical m.
ITOperations
Theseven-stepimprovement
process
ITILV3.1Structure|PéterFEHÉR|http://krpm.wordpress.com
ServiceStrategy
ServiceDesign
ServiceTransition
ServiceOperations
Continual ServiceImprovement
Strategymanagement
Serviceportfolio
management
Financialmanagement
Demandmanagement
Businessrelationshipmanagement
Designcoordination
Servicecatalogue
management
Servicelevelmanagement
Availabilitymanagement
Capacitymanagement
ITServicecontinuitym.
Informationsecuritym.Supplier
management
Transitionplanningand
support
Changemanagement
Serviceassetandconfigurationmanagement
Releaseanddeploymentmanagement
Servicevalidationandtesting
Knowledgemanagement
Eventmanagement
Incidentmanagement
Requestmanagement
Problemmanagement
Accessmanagement
Theseven-stepimprovement
process
ITILV3.1Structure|PéterFehér| http://krpm.wordpress.com