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UC&COpen Communication Company Introduction

VODACOM

Created in 2020

www.vodacom.co.kr

1Copyright 2020. VODACOM Co., Ltd. All Rights Reserved.

Contents

I. Company introduction

- Company introduction

- Organization and employment status

- Company vision

- Sales trend over the past 4 years

- Company history

- Business performance

- Clients

II. Introduction of Main businesses


Company Introduction

Company name VODACOM Co. Ltd. Web page www.vodacom.co.kr

Foundation date June 21, 2002Field of technical

service registration

Software development and supply, wire Communication equipment, Communication service

Business Filed

• IP telephony business: Supply company and personal IP telephony

• Hospitality business: Hotel application, communication system, supply terminal

• Contact Center business: Contact Center (Call Center) solution, ASP and system supply

• Service business: Operating company communication system, consulting, technical assistance, training

Address Gaynag Technotown 217, Heujun-ro, Gangseo-gu, Seoul, Korea (Gayang-Technotown 1007)

Telephone Main No (02) 2657-7200, Fax (02) 2657-7299, E-mail [email protected]

Major partners

Open Communications Company

Supply voice communication system and solution for B2B

http://www.vodacom.co.kr/

http://www.polycom.com/index.html?showme=y


Organization and Employment Status

Manpower

Engineer/Developer65%

Sales30%

Business support5%

CEO

Business management

Sales Headquarters

Business executive

Technical Headquarters

Expert

20%

Basic

36%

Special

14%

Professional

20%

Engineer grades

SES

1

Team

SES

2Te

am

Deve

lopm

ent Te

am

ESS B

usin

ess Te

am


VODACOM provides corporate clients with values of voice communication system and solution, and challenges the

future as a trusty company by sharing the achievements with employees.

Value

Result

Trust

Challenge Challenge: Seamless challenging spirit to new and impossible things

Result: Profit sharing with employees and members

Trust: Company awareness improvement by mutual trust

Value: Customer happiness realization based on trust and technology

Company Vision

2002

2009

2016

2027

Foundation

Organize growth basis

Growth visualization stage

Stable growing stage

Secure technology

- Close relationship with vendors

- Secure various clients

- Sales growth

Business diversification

- Expand high-tech IT

integrating solution

- Innovation of business

structure

- Strengthening client

relationship

Entering top 20 in IT

- Implement entering top 10 in

IT industry

- Maximizing long-term profit

- Best management process


Company History

2010-20202020

• Jan Introduction of video help me by IBK "IT Digital Festival“

• Jan Smart Village Broadcasting System Development

2019

• Jul Registered as n ALE partner

• Aug Video help me development

• Dec OpenScape CP phone type approved

2018

• Jan Development and launch of hotel runner solution (SmartWork)

• Mar Development and launch of coloring system (O-RBT) for Korea

Hydro & Nuclear Power Co. Ltd

2017

• Jan Development and launch of all-call paging system for Korea

Hydro & Nuclear Power Co. Ltd

• Jun Registration as a solution partner in Oracle (PMS Interface Solution)

2016

• Jul TTA certification for OpenScape Server Ver 4

• Jul TTA certification for IP terminal Openstage 15 Ver 4



2015

• Jul Selected as Excellent Company for Quality Competency in Korea 2015

• Aug Development of "OHAC,“ integrative attendant console for hotels

2014• Jul Approval and launch of OpenScape Business

• Jul Approval and launch of OpenScape Access 500

• Jul TTA certification for OpenStage40 IP Phone Ver2, Ver3

• Jul TTA certification for OpenStage40 IPv6

2013

• Mar Approval and launch of Gigaset DA310, DA710

• May Registration of trademark, "O-HAS" integrative software for hotels

• Jun Development of "OHGS“ voicemail box for hotel

2012

• Feb Approval and launch of Gigaset 5005, 5020

• Mar TTA certification for OpenScape Server IP PBX Vr2

• Jun Certification for OpenScape Branch IPv6

• Jul Approval and launch of OpenScape 4000

• Jul Approval and launch of OpenScape Branch

• Aug TTA certification for OpenStage15/60 IP Phone Ver2

• Aug TTA certification for OpenStage15/60 IPv6

2011

• Jun Certification of venture capital

• Nov Development of integrative software for hotels "O-HAS," patent

and trademark application

• Dec Award of ‘Venture Capital Entrepreneur 2011’

2010

• Feb Foundation of company annexed research center

• Mar Registration as ININ CIC Business Partner

• Nov Join in Venture Capital Association

• Dec MOU for industry-academy collaboration with Sungkonghow

University

Growth visualization stage (Business diversification)


Company History (Cont’d)

2002-2009 Growth Basis Organization Stage

2009

• Apr Approval of HIP-VHP12

• Jul Shi Hoon Ryu, New CEO

• Sep Approval of VHP47CID-T10

2008

• Feb Approval/launch of VHP-38 Riz hotel phone

• Mar Approval of HIP-VH38-10S

• Nov Approval of HIP-VH41T-S

• Dec Approval of HIP-VH41T-18

2007

• Aug Launch of HiPath 8000 All SIP Platform

• Oct Development of Korean operating terminal (Hipath Manager)

• Nov Contract on hotel terminal distribution: Bittel Co., Ltd.

2006

• Mar Approval/launch of HiPath 1100 IP Platform

• Jul Development of HiPath Manager (Traffic Manager)

• Sep Launch of CAROL V3.0 (CTI Middle ware)

2005

• Nov Approval/launch of HiPath 3800 IP Platform

2004

• Jul Certification of HiPath Ready Partner for CTI Solutions

• Aug Development of hotel solution (HiPath Hotel Entry)

2003

• Jan Contract on investment: SIEMENS, Germany

• Feb Certification of ISO 9001

• Aug Expansion and movement of company building

2002

• Jun Spin off ECS BU, Kolon Data Communication/foundation of

VODACOM Co., Ltd.

• Jul Join membership of KOTRA

• Aug Acquire license of data communication business

• Nov Registration of factory

MOU for industry-academy collaboration with Inha Technical College

• Dec Approval/launch of HiPath4000 IP Convergence Platform

Approval/launch of HiPath3000 IP Convergence Platform


VODACOM has been recognized as the potential technology innovation company that secures the technology by various certifications

and registrations. To grow as the core company to lead the Korean economy in the 21st century, we will perform seamless investment

and technology innovation and continue to run the strong and sound company by this. With continuous challenge and idea for creation

of customer values, we will be the company to lead the future.

ISO 9001:2000 CertificateRegistration Certificate of FactoryRegistration Certificate for Data Communication Business

Company Registration and Certificates

Certificate of Company Annexed Research Center

Confirmation Letter of Software Business Report

Confirmation Letter of Venture Capital

OpenSape Server IPv6TTA Certificate of OpenScape Server Certificate of Approval Company Credit


Client Purpose of buildingNo operating lines (lines)

Others

The K Non-life Insurance Contact Center

National network contact center 3,000 Organize system 2

Gangnam Finance Center Building

Business building with the largest area in Korea

8,500 Organize system 1

D-Cube CityHotel, multipurpose shopping mall, business use building 4,000 Organize system 2

Time Square, YungdungpoHotel, multipurpose shopping mall, Business use building 4,670 340,895㎡

I Park mall (Yongsan Station)Multipurpose shopping mall in Yongsan Station

3,000 Organize system 1

World cup Moonhak Stadium Sports Complex 3,760 Organize system 1

Sangam-dong KGIT Business use / Officetel 3,780 Organize system 3 by buildings

Naro Aerospace Research Institute

Naro Satellite Launching Station,Multipurpose building

900 Organize system 8 by buildings

Youngkwnag Nuclear Power Division

Business use building 4,000 Organize system 3

Uljin Nuclear Power Division Business use building 4,500 Organize system 2

Seoul Square (ex-Daewoo Building)

Business use building 3,120 Organize system 1

F1 Circuit (Young Am) F1 Circuit 2,000 Organize system 1

National Health Insurance Service

Business use and IP distribution environment contact center

10,000 Organize system 5, organize IP Contact Center

Center One (Mirae Asset Tower) Business use 5,000 Organize system 1

IP telephony system has the validated stability by operations in contact centers, deluxe hotels, large-scale office buildings,

public offices, and so on that require the advanced stability.

Business Performances

Major Business Performances in Telecommunication Companyand Public Offices


Data of 21 deluxe hotels in Seoul as of Dec 2015 registered in Ministry of Culture, Sports and Tourism

Installation status of Hotel solutions in Korea

Installation cases in recent 10 years

Class Hotel No rooms Exchange board

Deluxe Imperial Palace Hotel 404 Samsung

Deluxe Grand Hilton Hotel Seoul 503 NEC

Deluxe Millennium Seoul Hilton 679 Notel

Deluxe Renaissance Seoul Hotel 497 NEC

Deluxe Hotel Lotte 1,151 NEC

Deluxe JW Mariotte Hotel Seoul 497 Notel

Deluxe Seoul Grand Hyatt Hotel 607 Unify (Siemens)

Deluxe Walker hill Hotel 930 Notel

Deluxe Lotte Hotel World 482 NEC

Deluxe Plaza Hotel 415 Ericson

Deluxe Mayfield hotel 239 Samsung

Deluxe Park Hyatt Hotel 185 Unify (Siemens)

Deluxe Seoul Shilla Hotel 461 Samsung

Deluxe Novotel Ambassador Gangnam Seoul 335 Unify (Siemens)

Deluxe Hotel Liz Carton Seoul 374 Unify (Siemens)

Deluxe The Westin Joseon Seoul 453 Unify (Siemens)

Deluxe Seoul Palace Hotel 276 Unify (Siemens)

Deluxe Sheraton Seoul, D-Cube City Hotel 269 Unify (Siemens)

Deluxe Grand Ambassador Seoul 409 Unify (Siemens)

Deluxe Grand Intercontinental Seoul 546 Unify (Siemens)

Deluxe Intercontinental Seoul COEX 654 Unify (Siemens)

Business Performances (Cont’d)

Business Performance of IP telephony in deluxe hotels

NEC(28%)

Samsung(12%)

Notel(8%)

Ericson(4%)

1st

Avaya(4%)

Unify(Vodacom)

(44%)

NEC

(14%)

1st

Samsun

(7%)

Unify

(Vodacom)

(72%)

Avaya

(7%)


Contents

I. Company introduction

II. Introduction of Main businesses

- Unify Voice Platforms

- Mitel Voice Platforms

- Application Platforms

• Contact Center

• Collaboration & Conferencing

• OScAR-PRO

• UCWork

• Hospitality (OHSC)

• OHWO (Open Housekeeping Service Work Oder)

• FMC (Fixed Mobile Convergence)

• FrontDesk PMS

• Guest room control system

• Wireless LAN & Media Jack

- Phone & Client Platforms


Introduction of Major Businesses

• OpenScape Voice• OpenScape 4000• OpenScape Business

Voice Platforms

• Mitel MiVoice

Application

Enterprise Solution

: Large sized, mega-scale All SIP-based platform: Large sized IP communication platform: All-in-One communication platform for Small and Medium Business (SMB)

: Core platform to organize Mitel communication service

• Contact Center

✓ OSCC

✓ PureConnect

✓ MiContact

✓ IMS

• Hotel Application

✓ PMS Interface (OHAS)

✓ VMS (OHGS)

✓ Attendant (OHAC)

✓ Runner (OHWO)

: OSCC is a product for contact center service with one Unify OpenScape application.

: PureConnect is a product for contact center service with software-based All-in-one application.

: Mitel MiContact Center is the product of Mitel application to establish contact center.

: IMS is a Contact Center Integrated operation Management system.

: An application server that interfaces with hotel ICT systems. It is also an OREACLE certified solution.

: Voicemail system specially designed for hotels and it is based on CSTA between IP-PBX and IP phone.

: The integrated attendant console performs various tasks such as hotel reservation, guest request service etc.

: Housekeeping and guest request service are the solutions of the mobility.

: CtCM provides conferencing services through the enterprise's IP telephony system and SIP

trunking.

: RBT ringback tone system provides differentiated marketing effect and promotional service

through various ringback tones for external incoming calls

: Interactive Voice Response

: Voice Recording System

• CtCM

• RBT

• E-FAX

• IVR

• VRS

• FMC

• OmniPCX : Enterprise Communication Platform


Unify Voice Platforms

Best in class converged IP telephony

Next generation IP telephony system accumulated by all the technology of Unify, a world-class communication device company

OpenScape IP telephony System

OpenScape Voice

OpenScape Business OpenScape 4000

OpenScape Server

It is an All-in-one UC communication platform for

Small and Medium Business (SMB).

It supports from voice communication to UC, and

from TDM to full IP for the next generation comm-

unication. It can cover 20-500 users with single

system.

• All-in-one SMB solution with multiple advantages

• Provision of convenient setting and control function

even in case of IP/TDM setting

• Easy system upgrade

• unified communication, contact center, conference,

messaging, and optional mobility function

Small Medium Business Enterprise Solutions

It is a large sized IP communication platform, which

provides with all UC functions and is applied to

various services to enhance the working efficiency. It

is utilized as multiple business communication

plat form such as ord inary companies , intra

communication in the company, hotel, contact center,

and so on, and it can be set up with integration of IP

and TDM.

• Cover 12,000 users in a single system environment

• Cover 100,000 users at max (in case of network setting)

• Compact PCI (cPCI) server based

• Provide dual setting option

• Support virtual architecture (VMware)

• Support security standards of SIP, SIP-Q, TLS, SRTP

• Support echo elimination G.168 for voice quality

• Support fax transmissible T38 among SIP users

• Support SNMP of network management

Mega Solutions

It is IP communication platform with large mega sized 100% of SIP based next generation IP communication platform for

enterprise. It provides with the largest expandability in the industry to cover 100,000 users with single system. It can be

organized as a single voice communication platform or provided in combination with other application for UC services.

• Stability with the quality of telecommunication company system (Carrier Grade Reliability): 5 9s

• Largest expandability in the industry: 500,000 users

• Active – Active server architecture

• 100% failover support: No call loss

• Routing with the quality of telecommunication company system, transition function for cloud service


Mitel Voice Platforms

Development of IP communication infrastructure using MiVoice platform

Provide MiVoice as well as various business commination applications of Mitel as options

Best Path to the Cloudyour enterprise solutions

• For MiVoice as a core communication software platform, the change of size is flexible, and its control is simple.

• MiVoice can be designed to meet the needs from 5 to 65,000 users wherever in the world.

• MiVoice makes the faster and more effective communication upon perfect integrations of voice, e-mail, integrative

messaging, mobile, meeting, collaboration, application, and so on,

MiVoice Management

• MiVoice provides with simplified web-based control function in wide ranges. The administrator can control multi-platform, MiVoice solution on the web like single

platform solution.

• Enterprise Manager provides with functions to minimize the system control and maintenance cost for distributed system over 20 nods.

Mobility

• Mobility solution like Dynamic Extension and hot desking is embedded in MiVoice. In addition, it provides the users with flexible communication environment wherever

upon integration with smartphones.

Dynamic Extension

• Dynamic Extension Solution embedded in MiVoice provides the users with mobility upon minimum cost. The user can select 8 devices that can be operated with his or

her phone number regardless of the device types, and 8 phone numbers are operated to be one.

Hot Desking

• Hot Desking is a function that the user can work his or her own telephone work upon login in Mitel phone at home or the office.

Easy installation The most advanced switchboard software

Support various IP telephonesBest cost effectiveness


Application Platforms

Can use it conveniently and provide with multiple application products proven their stability and functionality.

Provides working efficiency and improvement of productivity for the business services.

Unified communication (UC)

application provides with one in the

center of users and business for the

separated communication modes.

E-mail, text and voice message are

provided with presence notice function

by phone, video, web-collaborative

tools, and so on so as to integrate the

business communication.

Provides with contact center

application to meet the client’s

business needs up to inbound,

outbound, and cloud contact center.

Can organize it with integration of

voice communication platform and

single server, or integration of

independent CTI, IVR, and recording

system for large scale services.

Provides with comprehensive

application for hotel services.

Provides hotel service applications

such as application for convenient and

efficient operations of guest service

center and reservation center, PMS

linkage, VMS, room status,

housekeeper, and so on, upon

integration of their interlocking

functions.

Connects with more people faster and

more conveniently.

Can experience new level of

collaboration using Unify Web

Collaboration.

Can expect working efficiency, cost

saving and ROI enhancement using

the products for audio and video

conferences.

Can organize it by integration with voice telecommunication platform upon the client’s size or single application server.

Harmonizeyour work smart application

Hospitality Solution Contact Center Enterprise Solution Conferencing Solution



Contact Center

OpenScape Contact Center (OSCC)

OSCC product provides with comprehensive functions for contact center service as an application of Unify OpenScape.

OSCC product provides with comprehensive functions for contact center service as an application of Unify OpenScape. It provides with the functions for inbound and outbound contact center services and module to set up Interactive Voice Response (IVR), Workforce Optimization and Management (WFM), and On-Demand Cloud Contact Center.

OpenScape Contact Center Enterprise

• Support setting in single or multiple (networking) locations

• 1,500 agents per system and 7,500 agents per cluster simultaneously

• Unified chatting upon provision of skill-based routing function with inbound, outbound

call, callback, IVR, e-mail, web-chatting, voicemailbox, fax, and so on

• Unified database and reporting

• IVR, Voice Portal option

• Unified CRM

• Linked platforms: OpenScape 4000, OpenScape Voice

OpenScape Contact Center Campaign Director

• Predictive, Progressive, Preview outbound dialing

• Support 500 agents per communication server and 10,000 agents per system

• Skill-based routing and reporting of inbound, outbound call, e-mail, and web-chatting

• Provision of unified IVR function for campaign, notice, survey, advertisement, and so on

• DNC(Do-Not-Call) compatible

CICAll-in-One platform with multiple functions

MiContact CenterMitel Contact Center Application

Mitel MiContact Center has the following characteristics to install contact center.

• Function of agent control within Mitel MiVoice platform, embedded ACD function

• Easy and convenient control with web-based structure

• Flexible size change and simple control

• Perfect compatibility with global CTI middleware solutions such as Genesys

• Securing the best productivity upon installation of contact center in alignment with

Microsoft Lync Solution

CIC is an application product of software-based All-In-One contact center. Voice Platform, CTI

application, IVR and so on are unified as one system.

It supports all IP-based large-scale system and provides with effective contact center business

environment by strong strategy control of contact center and GUI-based service development tool.

It is supplied and operated in Job Korea, Hansol Education, and so on.

FaxWFM

RecorderDialer

MessagingIVR

ACD

PBX

• Close integration with the organized elements as a

single vendor platform (All-in-one)

• Optimum unified interaction processing system in the

changing business environment

• Simplification of maintenance and control items by

unified control


Collaboration & Conferencing

Web Collaborationyour team work collaboration solution

OpenScape Web Collaboration, which can be collaborated freely whenever and wherever with economic investment, is a multimedia web

conference solution with stability, security and expandability that can collaborate with others real time whenever and wherever.

By Web Collaboration

• Minimize external web conferencing service charge, business trip cost, meeting

room rental expenses

• Improve response speed upon providing the method to participate in the real

time collaboration whenever and wherever

• Enhance business competitiveness upon sharing ideas and information among

the employees, partners, and customers

• Maximize efficiency with minimal investment

• Function of collaboration with various multimedia

Polycom Video Conferencing

Next generation solution to provide sharing functions of HD image, voice, and contents in the conference rooms, lecture rooms, and company meeting rooms.

• Expedite introduction of video conference by extraordinary simple interface and lowered cost of

IT control

• Provide a variety of control options including Polycom SmartPairing technology that enables

direct collaboration using personal iPad

• Maximize reality and conference effect with 1080p60 image and contents

• Provide the best environment even by limited network of bandwidth with mutually operating SVC

• Minimize the cost (TCO) saving bandwidth by 50% at maximum by H.264 high profile

• HD conference with multiple parties by codec embedded MCU up to 8 regions as an option

• High performance architecture to meet the present as well as future demands

• Management meeting

• Managers’ meeting

• Company communication

• Facility management control

Management

Sales & Marketing Production Purchase R&D Customer & Service Support

TrainingDesign, Research&Development

Online project meeting withproject manager, developer, andcustomers

Adjustment meeting on thetechnical specification and designdraft

• Training to employees and customers on new products. Sales campaign, marketing campaign and so on

• Sales meeting

• Shortened sales time and territorial expansion by remote demonstration

• Sales meeting• Online seminar and web-

casting

• CAD model meeting

• Product specification and

purchasing related negotiation

• Modulation between supplier

and seller

• Online project meeting with project manager

• Customer complaint management

• End-user support• Presales & after sales support

Utilization plans



Single system – multiple solutions. OScAR-Pro provides with a variety of functions easily. It optimizes the business process and alert step together with emergency call, and strengthens the efficient crisis communication from the security and accidents.

OpenScape Alarm Responseyour enterprise hospitality solutions

OScAR-Pro

• OScAR-Pro optimizes the communication on the emergency situation in every automated

business environment. It is optimized especially in the emergency and crisis situations.

• OScAR-Pro can response the situation upon flexible approach to the final system by

excellent flexibility and various communication functions of the mobile devices.

• OScAR-Pro can improve the efficiency and save the valuable time and money of the

company.

Applicable subjects

OScAR-Pro provides with a variety of alert, communication and security functions.

• Financial service providers, banks, savings banks

• Hotels

• Public institutions and government

• Industry (Chemical, automobiles, etc.)

• Hospitals, nursing homes

• National Emergency Management, National Police Agency

• Disaster Control Center and military units

• Airport, public transportation services

OScAR-Pro solves multiple tasks by application programs:

• Broadcasting/notice – Pro

• Personal security – Pro

• Conference – Pro

• Information call - Pro

• Profile - Pro call

• OScAR-Pro V4 can be equipped with the application wholly or partly. It combines to

proceed the tasks and multiple additional functions optimally.

OScAR-OpenScapeAlarm Response Server

ICT etwork

Patient call Patient monitoringLogistics system

Building control system Technical alarm

Fire alarm and others Emergency state

Emergency callAutomatic location identification

Request emergency

service

Alarm and callback option

Emergency state conference

OScAR 300 - Hardware platform of OScAR-Pro 300 V4 OScAR-PRO V4 operating tool and active broadcast screen

OScAR mobile clientWiFI Client


UCWorks

UC ApplicationsUnified Communications Works

Unified Communication improves the business environment innovatively upon integration of companywide or team-based multiple

communication media in the center of users.

UCWorks can be applied to locally distributed office areas upon perfect linkage with the existing

working environment. It provides with unification of multiple communication channels, improvement of

communication process, and integration of IT information system and communication areas.

We provide the services over 15,000 users scale in “phone system in National Health Insurance Service”

which is a UC introduction case in the public institutions with the largest scale in Korea.

• Function to link rich presence (status information)

• Setting mobility office environment

• Setting various client accessing environment

• IM (messenger) integration

• Linkage with multiple collaborative solutions

• Screen pop-up, click-to-dial, desktop call function (soft-phone)

• Multiple call options: recording, fax, coloring, and voice mailbox service

• HR information, organization chart, SSO linkage

• Call record view

• Call memo function

• Seat moving function

• Functions of stat and unified control

• Setting customer center linkage and distribution strategy

• Linkage with multiple switchboards: Application of internally developed CSTA G/W

• Support virtualization

Unified

(Provision of unification for the distributed presences)

Communication

(Suggest optimum communication tool)

Works

(Eliminate communication delay factors)

Unification of messaging presence

Unification of call presence

• Online/Offline

• Standby (meeting/outing/business trip)

• Call standby

• Unable to call (on the line/unpresnce)

Time-LinetypeHistory

Specialized call/Convenience

• Integrative searching for all data

• Real time searching by various conditions

• One click (Excel/web), call memo• Alerting when call is available,

reserved call

Real time messaging

Collaboration/ Conference

• Conversation (normal/video & audio)

• Sending/receiving files/folder and phone

• Note, whiteboard, file sharing

• Call memo (reply, forward, copy)

UCWorks enables to improve the company working efficiency and productivity eliminating

communication delay factors efficiently by the best communication tool for the unified

employees’ status information.

UCWorks solution

UC&COpen Communication


OpenScape Hospitality Solution Center (OHSC)

your work smart in hospitality solutions

OHSC Hotel Solution is an IP communication solution closed linked with PMS, guest room solution, and so on. Hotel can improve thecustomers’ experiences and satisfaction, enhance the profit, provide the efficiency of the hotel staff members, and save the operational cost, byusing this solution.

IP Telephony System Phone Application

• OpenScape Business

• OpenScape 4000

• OpenScape Voice

• OpenSateg Phone

• OpenScape Phone

• OpenStage WL3

• Analogue phone for hotel

• OHSC of hotel application unified server

• OHAC, PC-based attendant console

• OSCC for contact center solution

• UC for unified communication

• Softphone for smartphone

• VMS OHGS for hotel

PMS Interface Server is a Windows-based billing system to control the telephone

charge in the hotel. The used telephone fee will be directly charged to the

customers upon check-in and out. PMS Interface Server as a unified package with

ordinary application provides the users with flexibility and convenience together.

PMS interface server

• Support open interface standard by “HOST” protocol

• Compliance with international standards including Fidelio, Opera, etc.

• Call Detailed Recording (CDR) control for guest room charge

• Support Message Waiting Indication (MWI) for new message

• Function of guest name and room changes

• Minibar and cleaning state posting for guest room

• DND, function of call forwarding release at check-out

• Provide room check-in/check-out function

Hotel VMS (OHGS)

OHGS is a voice mail system designed specifically for hotel. All the voice messages of the

customers are delivered to the customers safely and effectively by OHSC.

Room Status enables to operate the hotel efficiently upon enhancing information flow

between housekeeping and front office in the hotel.

• Support personal voice mail box for customers

• Provide different types of greetings depending on the situation

• Setting various wakeup calls

• Support language services including Korean, English, Japanese, and Chinese

• Function of guest room voice mail box

• Function of audio guided wakeup call setting

• Function of greeting recording

• Function to change the language for guest room voice mail box

• Function of customer reception menu

• Function of message on/off

• Function of minibar input

• Function of room cleaning state input

• Support language services including Korean, English, Japanese, and Chinese

• Function of MMCS conferencing

• Option: function of barcode minibar posting

• Option: function of FAX server

Hospitality (OHSC)



Hospitality OHSC (Cont’d)

• Provide Work Smart integration service for free calls

and cost reduction among employees

• Based on accumulated technical strength, stable

reliable Smart Work integration service realization

Strengthen hotel competitivenessMobile office realizationProvide cutting-edge Smart Work integration service

Efficiency

• Real-time work process with smartphone ensures

promptness and continuity during business trips and

Ensure rapid work processes in your office.

• Maximize business productivity with rapid business

process and decision making

• Enhance hotel image by introducing cutting-edge

Smart Work integration service

• Enhance communication synergy and enhance

competitiveness

• Increase customer satisfaction with speedy processing

Maximizing efficiency of hotel business through Smart Work

Smart Work offers a solution for hotels with various modules.

OHWO (Open Housekeeping Work Oder), GRS (Guest Request Service), SRS (Smart Restaurant Service)

OHWO(Open Housekeeping Work Oder)

• Real-time extension calls

• Room status

• Minibar posting (barcode etc.)

• Message delivery and reporting

GRS (Guest Request Service)

• Phone function (extension number)

• Room requirements reception and

response

• Monitoring service requests

• Message delivery and reporting

SRS (Smart Restaurant Service)

• Service through food photography

• Ticketing and Layout setting

• Announcements and messaging

• Sales performance analysis and

reporting

Harmonizeyour smart work solutions

OScAR (Alarm Response)

• Building Management System

• Fire alarms and emergency

conditions

• Emergency calls, automatic

location identification

• Emergency Service Request

Web Collaboration

• Web video conferencing

• Screen sharing and document

sharing

• Chat, whiteboard

• Recording a meeting video



OHWO is a Housekeeping Service Smart application solution that connects to WiFi networks. Room Status, Minibar Posting, and payment processing.

Guest Request Service maximizes business efficiency by promptly handling customer requests and complaints. you can change rooms more quickly

and get comfortable rooms.

Housekeeping Service

• On-the-fly room status change (start cleaning, end cleaning, etc.): Update the room status on the PMS

• Enter Minibar status on the fly: Register on PMS at the same time you enter Minibar

• Minibar Posting with barcode and image type

• Real guest message transfer

• Two-way messaging for house keeper and manager

• Extension call / paging via soft-phone and PTT

• Progress monitoring

Guest Request Service

• GRS solution provides a unified agent window for all possible customer services

• GRS solution optimizes business processes through integration with traditional phone switching and GRS for hotel / resort-specific Smart Work

• Global customer-oriented "one-stop" service, real-time service

Harmonizeyour smart open housekeeping and guest request service solution

We provide comfortable rooms to our customers promptly.

Hospitality OHWO (Cont’d)


"Service request"

Service request inquiry and processing result

reporting

Update result after completing service

request

Service delivery of relevant department

Reports and monitoring

Work order and message delivery

Forward the work order to the terminal

Managers and housekeepers deliver

job messages

Real-time monitoring and

checking of room conditions

Automatically update information on PMS when registering room status

1 2 3 4 5

Housekeeping Flow

Guest Request Flow


FMC (Fixed Mobile Convergence)

Send App Ext

Outgoing call

Emergency call

App/landline ext

Add contact

Phone number autocomplete

Favorites

Group Chat

1:1 chat

Sticker transfer

File transfer

Outside call

Department/NamPosition/Title

Extension Calls

App-to-app extension call

E-mail

General call/SMS

Online status

Department/NamePosition

Busy status

Recording

Voice call

Speaker mode

Mute

Transfer

Hold call

Contact inquiry

Notice by department

All notice

Update Version

Personal contact

Harmonizeyour smart fixed mobile convergence solution

Smart phones and LTE wireless networks are also evolving enterprise telephones. anytime, anywhere free use of the telephone.• Business and personal phones exist in one smartphone.

• Provides various communication besides voice call.

• FMC is a must for communication and collaboration.

• Reduce communication costs.


Keypad Contact Details Calling Chatting Notice


Guest Room Control System

Guesttec

Room Management System

Guesttec guestroom control system controls the guest rooms centrally at the business sites where multiple rooms are operated such as hotel, condominium, and so on, and was developed to maximize the operator’s profit by efficient energy saving.

Green

Can save energy in the hotel by 30% using intelligent control management solution

Efficiency

Easy to install and operation control due to the combination of friendly interface and flexible module in view of management

Trust

Module selects power supply of high power terminal and soft start control load to extend the shelf life of lamp.

Safety

Ordinary lights are not affected even in case of maintenance and real time status information monitoring.

Convenience

Easy for online control and logic management by single bus connected network

Saving energy

• Saving air conditioning, heating, and lighting energy in every guest room

• Prevention of unnecessary heat energy waste by blocking air conditioner in case of empty rooms

• Performing air conditioning and heating by operating function per gap of outing temperature in case of

outing

• Energy saving by blocking power except for constant power (refrigerator) in case of empty room or

outing

Service enhancement to the customers

• Pre-cooling / pre-heating is possible by remote controlling air conditioner in each room

• Sustaining proper room temperature by compulsory operation of air conditioner in the room when the

customer checks in

• Prevention of overcooling/overheating which are unpleasant factors by operation per preset temperature

in case of customer’s room occupancy

• Provision of convenience by automatic turning on the gate light and central light in case of entrance

• Possible to deliver the external message during the absence of the customer

• Protect the customer’s privacy upon room maid’s identification on the room state by room indicator

Rationalization of hotel management

• Proper temperature control over the whole rooms by simple operation of operational PC

• Efficient guest room maintenance by understanding correct room state

• Daily report available including guest room status, maid’s cleaning state, cleaning time, and guest room

temperature by printing


LiMark WiFi

Hospitality guest room Wireless

Wireless LAN & Media Jack

Media Jack

Needs of wireless network setting are increased with the advancement of mobile and

cellphone. It is one of the important facilities for the customers who select the hotel by the

service quality of wireless internet. Customers can use the social media and Twitter freely

within the hotel and Wifi solutions that we provide guarantee the service quality on all the

devices and applications in the hotel for the customers.

Panel type AP

LiMark-AP186

Panel type AP

LiMark-AP286

Ceiling type AP

LiMark-AP1CL

Ceiling type AP

LiMark-AP2CL

AC controller

LiMark-

AC264

LiMark-

AC2128

LiMark-

AC2256

LiMark-

AC2512

• Support 802.11af /at to PoE power supply • Support signal speed 300Mbps • Support centralized control by FIT / FAT AP from one device • Transmit power 100mw• Loading dose≥10• Loading balancing

• Support 802.11af /at to PoE power supply • Support signal speed 300Mbps • Support centralized control by FIT / FAT AP from one device • Transmit power 40mw / 16dB• Loading dose≥10• Loading balancing

• Support 802.11af /at to PoE power supply • Support signal speed 300Mbps • Support centralized control by FIT / FAT AP from one device • Transmit power 500mw • Loading balancing

• Support 802.11af /at to PoE power supply • Support signal speed 300Mbps • Support centralized control by FIT / FAT AP from one device • Transmit power 160mw/22dB• Loading dose≥20• Loading balancing

• Centralized control of all APs

• AC90-220 power supply

• 6 Giga-ports and one console port

• RF control and automatic recovery of errors

• Support 32 / 64 / 128 /256 / 512AP at max

• Support simultaneous number of users 256 / 512 / 1024 / 2048 /4096

• Support certification, authorization allocation, accounting (optional)

Hospitality guest room media jack

Media Jack, an All-in-One connective station on the wall or desk in the guest

room, provides the guest with the inputs of all the media devices required to

enjoy the contents within the room, especially power, ethernet, and USB

connection to enjoy the contents in the smart device by TV in the room.

Division General specification

Interconnect with TV Perfect compatibility to active HDMI of TVs made in Korea and other countries

Support multimedia connection

Connectivity to various smart devices, can enjoy his or her own contents. (Bluetooth/

USB Data Port type)

Flexible customizingCan customize with desired setting including color, power, and ports such as HDMI,

USB Port, etc.

Division System specification

Power Input : AC100V-240V/50/60Hz

Audio / Video Input HDMI（1.4），AUDIO/PC，AUDIO/VIDEO，S-VIDEO, Bluetooth

Video Output HDMI（1.4）1080P/60Hz

USB Port Charge port : DC5V / 2A Data port : DC5V / 0.5A

LAN Port Support Cat5 / Cat6

Power Input : AC100V-240V/50/60Hz

MediaFi 4

Mediajack-DMediajack-4A

Mediajack-3A Support media lack with various models

Mediajack-G


Phone & Client Platforms

It provides more dynamic functions using the specialized phone according to the voice platform, and selects the telephone

with various functions and prices upon usages.

Provides a variety of telephones with modern design

by Unify voice communication platform.

Provides the space efficiently designed telephone

with abundant functions.

• DeskPhone CP Family

• OpenStage Desk Phone Family

• OpenStage Family

Provides various telephones with modern design

by Mitel MiVoice voice communication platform.

Can select the proper model according to the

purpose of business services and communication

environment.

• Mitel 53xx Family

• MiVoice Video Phone

• MiVoice Conference Phone

Bittel (exclusive distributor of VODACOM in Korea)

secures the clients that provide with multiple

specialized services from deluxe hotels, business

hotels up to resorts. It guarantees the design and

quality to meet the domestic hotels and resorts

which are changing. VHP Family

• Media Family

• NEO / UNO Family

• HT Family

Multiple call centers are using this with

counseling specialized headset that provides

the users with convenience by ultralight

design and natural call voice.

• Jabra headset

• Dasan Electron headset

• Polycom Conference Phone

• Gigaset business phone

You choiceFor the best customer service and operation

Unify Business Phone Mitel Business Phone Hotel Phone Accessories for phone

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Thank you.

Service Broker 제안서 • Mar Approval/launch of HiPath 1100 IP Platform • Jul Development of...

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