Service Blueprint hospital
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Transcript of Service Blueprint hospital
SERVICE BLUEPRINT-HOSPITAL
Arrival at hospital
Help from staff (if needed)
Further diagnosis
Doctor makes provisional diagnosis
Doctor makes final diagnosis
Disagree to continue
Hospital parking
Go to laboratory
Buy required supplies
Come back on specific
date
Go to consultation
room
Leave hospital
Go to examination
room
Tell health problem
Go to specialty
department
Go to consultation
room
Agree to continue
Process registration
Process registration
Staff collects OPD and samples
Doctor examines
patient
Notes recovery
progress on OPD
Dr. directs to concerned lab
Doctor notes complaints
Body+ complain area
exam
Read investigations
prescribed
Treatments prescribed
and follow up date
Preparation of report
Registration system Patient details updated in system
Provisional diagnosis becomes final
diagnosis
Preparation of bill
Conducts mentioned
tests
Registration system
Stretchers/wheelchairs for patients
Laboratory Medicine shop
Doctor cabin Consolation room
Hospital parking
Examination room
Registration desk
Special department
desk
Consultation room
Line of interaction
Line of visibility
Line of internal interaction
PHYSICAL EVIDENCE
CUSTOMER ACTION
ONSTAGE CONTACT PRRSON
BACKSTAGE CONTACT PRRSON
SUPPORT PROCESSES