SERVICE APPLICATION AND AGREEMENT FORM...FREE NETGEAR® Nighthawk® Pro Gaming WiFi Router (XR500)...
Transcript of SERVICE APPLICATION AND AGREEMENT FORM...FREE NETGEAR® Nighthawk® Pro Gaming WiFi Router (XR500)...
©2019ViewQwestPteLtd.AllRightsReserved.(CompanyRegistrationNo.&GSTReg.No.:19-9507067-H)20BendemeerRoad,#01-09,Singapore339914.Tel:+6531020000Fax:+6564911008
Email:[email protected]
SERVICEAPPLICATIONANDAGREEMENTFORM(FIBERNETTMRESIDENTIAL–NEW&RE-CONTRACT–24MONTHSCONTRACT)
Subscriber’sDetails
FullNameofIndividual: Selectifyouareanexistingcustomer
NRIC/PassportNo/ForeignIdentityNo: Nationality:
DateofBirth: DD/MMM/YYYY Gender: Male Female
ServiceAddress: PostalCode: S
Email:
Mobile: HomeNumber:
NRICandNameofSubscriberwhoreferredyou:
PreviousInternetServiceProvider:
WillyouliketoaccessNetflix(US)viaFreedomDNS?
Yes/ No
HowdidyoufirstgettoknowaboutViewQwest?
Google Facebook Website ReferredbyFriend/Family
RetailOutlet Brochure Roadshows Others:
©2019ViewQwestPteLtd.AllRightsReserved.(CompanyRegistrationNo.&GSTReg.No.:19-9507067-H)20BendemeerRoad,#01-09,Singapore339914.Tel:+6531020000Fax:+6564911008
Email:[email protected]
ViewQwestFibernetTMFreedomPlans(Pleaseselectoneofthefollowing)FibernetTM1GbpsOrbiTMMeshLitePlanFreeAdditional3MonthsSubscriptionfrom25thto27thMonth
Option1: Monthlypayment@$49.90/mth Option2: Annualpayment@$545.90/yr(5%savings)
Plancomeswith:• FreeNETGEAR®OrbiAC1200Dual-BandMeshWiFiSystemRBK12(1Router+1Satellite)worth$239• FreeModemRentalworth$267.50• FreeFreedomDNSforthefirst3months(optionalthereafterat$10.70/mth)worth$32.10• FreedeliveryandinstallationofroutersonWeekdays,9amto6pmworth$80
FibernetTM2GbpsOrbiTMMeshLitePlan(Boosted)FreeAdditional3MonthsSubscriptionfrom25thto27thMonth
Option1: Monthlypayment@$59.90/mth Option2: Annualpayment@$659.90/yr(5%savings)
Plancomeswith:• FreeNETGEAR®OrbiAC1200Dual-BandMeshWiFiSystemRBK12(1Router+1Satellite)worth$239• FreeModemRentalworth$267.50• FreeFreedomDNSforthefirst3months(optionalthereafterat$10.70/mth)worth$32.10• FreeOneVoiceTMfor24monthswithwaiverof$50SetupFee(optionalthereafterat$3.95/mth)worth$144.80• FreedeliveryandinstallationofroutersonWeekdays,9amto6pmworth$80
FibernetTM1GbpsOrbiTMMeshPlanFreeAdditional3MonthsSubscriptionfrom25thto27thMonth
Option1: Monthlypayment@$51.90/mth Option2: Annualpayment@$591.60/yr(5%savings)
Plancomeswith:• FreeNETGEAR®Orbi™AC2200Tri-bandWiFiSystemRBK20(1Router+1Satellite)worth$429• FreeModemRentalworth$267.50• FreeFreedomDNSforthefirst3months(optionalthereafterat$10.70/mth)worth$32.10• FreedeliveryandinstallationofroutersonWeekdays,9amto6pmworth$80• SelectONEofthefollowinghardware/accessoriesoptions:
Topup$119forOrbi™RBK23 Topup$668forOrbi™RBK53
FibernetTM2GbpsOrbiTMMeshPlan(Boosted)FreeAdditional3MonthsSubscriptionfrom25thto27thMonth
Option1: Monthlypayment@$61.90/mth Option2: Annualpayment@$705.60/yr(5%savings)
Plancomeswith:• FreeNETGEAR®Orbi™AC2200Tri-bandWiFiSystemRBK20(1Router+1Satellite)worth$429• FreeModemRentalworth$267.50• FreeFreedomDNSforthefirst3months(optionalthereafterat$10.70/mth)worth$32.10• FreeOneVoiceTMfor24monthswithwaiverof$50SetupFee(optionalthereafterat$3.95/mth)worth$144.80• FreedeliveryandinstallationofroutersonWeekdays,9amto6pmworth$80• SelectONEofthefollowinghardware/accessoriesoptions:
Topup$119forOrbi™RBK23 Topup$668forOrbi™RBK53
FibernetTM1GbpsOrbiTMMeshSmartPlanFreeAdditional3MonthsSubscriptionfrom25thto27thMonth
Option1: Monthlypayment@$69.90/mth Option2: Annualpayment@$796.90/yr(5%savings)
Plancomeswith:• Free NETGEAR® Orbi™ AC3000 Tri-band WiFi System RBR50 + Orbi™ Voice Smart Speaker & WiFi Satellite (RBS40V) worth$799• FreeModemRentalworth$267.50• FreeFreedomDNSforthefirst3months(optionalthereafterat$10.70/mth)worth$32.10• FreedeliveryandinstallationofroutersonWeekdays,9amto6pmworth$80
©2019ViewQwestPteLtd.AllRightsReserved.(CompanyRegistrationNo.&GSTReg.No.:19-9507067-H)20BendemeerRoad,#01-09,Singapore339914.Tel:+6531020000Fax:+6564911008
Email:[email protected]
FibernetTM2GbpsOrbiTMMeshSmartPlan(Boosted)FreeAdditional3MonthsSubscriptionfrom25thto27thMonth
Option1: Monthlypayment@$79.90/mth Option2: Annualpayment@$910.90/yr(5%savings)
Plancomeswith:• Free NETGEAR® Orbi™ AC3000 Tri-band WiFi System RBR50 + Orbi™ Voice Smart Speaker & WiFi Satellite (RBS40V) worth$799• FreeModemRentalworth$267.50• FreeFreedomDNSforthefirst3months(optionalthereafterat$10.70/mth)worth$32.10• FreeOneVoiceTMfor24monthswithwaiverof$50SetupFee(optionalthereafterat$3.95/mth)worth$144.80• FreedeliveryandinstallationofroutersonWeekdays,9amto6pmworth$80
FibernetTM1GbpsOrbiTMMeshUltraPlanFreeAdditional3MonthsSubscriptionfrom25thto27thMonth
Option1: Monthlypayment@$79.90/mth Option2: Annualpayment@$910.90/yr(5%savings)
Plancomeswith:• One-TimePaymentof$275forNETGEAR®Orbi™AX6000Tri-bandWiFi6SystemRBK852(1Router+1Satellite)worth$1099• FreeModemRentalworth$267.50• FreeFreedomDNSforthefirst9months(optionalthereafterat$10.70/mth)worth$96.30• FreedeliveryandinstallationofroutersonWeekdays,9amto8pmandSaturdays,9amto6pmworth$120
FibernetTM2GbpsOrbiTMMeshUltraPlan(Boosted)FreeAdditional3MonthsSubscriptionfrom25thto27thMonth
Option1: Monthlypayment@$89.90/mth Option2: Annualpayment@$1024.90/yr(5%savings)
Plancomeswith:• One-TimePaymentof$275forNETGEAR®Orbi™AX6000Tri-bandWiFi6SystemRBK852(1Router+1Satellite)worth$1099• FreeModemRentalworth$267.50• FreeFreedomDNSforthefirst9months(optionalthereafterat$10.70/mth)worth$96.30• FreeOneVoiceTMfor24monthswithwaiverof$50SetupFee(optionalthereafterat$3.95/mth)worth$144.80• FreedeliveryandinstallationofroutersonWeekdays,9amto8pmandSaturdays,9amto6pmworth$120
FibernetTM1GbpsASUSAXMeshPlanFreeAdditional3MonthsSubscriptionfrom25thto27thMonth
Option1: Monthlypayment@$69.90/mth Option2: Annualpayment@$796.90/yr(5%savings)
Plancomeswith:• FreeASUS AiMesh AX6100 RT-AX92U (2 Nodes)worth$759• FreeModemRentalworth$267.50• FreeFreedomDNSforthefirst3months(optionalthereafterat$10.70/mth)worth$32.10• FreedeliveryandinstallationofroutersonWeekdays,9amto6pmworth$80
FibernetTM2GbpsASUSAXMeshPlan(Boosted)FreeAdditional3MonthsSubscriptionfrom25thto27thMonth
Option1: Monthlypayment@$79.90/mth Option2: Annualpayment@$910.90/yr(5%savings)
Plancomeswith:• FreeASUS AiMesh AX6100 RT-AX92U (2 Nodes)worth$759• FreeModemRentalworth$267.50• FreeFreedomDNSforthefirst3months(optionalthereafterat$10.70/mth)worth$32.10• FreeOneVoiceTMfor24monthswithwaiverof$50SetupFee(optionalthereafterat$3.95/mth)worth$144.80• FreedeliveryandinstallationofroutersonWeekdays,9amto6pmworth$80
AllViewQwestFibernetTMFreedomPlansareinclusiveof:• FreeStaticIPAddressworth$240• LatencyBasedRouting• WaiverofAdminFeeof$53.50• Excluding-NetLinkTrustServiceActivationChargeof$56.71(Applicableonlyforallnewserviceaddressregistration)
©2019ViewQwestPteLtd.AllRightsReserved.(CompanyRegistrationNo.&GSTReg.No.:19-9507067-H)20BendemeerRoad,#01-09,Singapore339914.Tel:+6531020000Fax:+6564911008
Email:[email protected]
ViewQwestFibernetTMMaxPlans(Pleaseselectoneofthefollowing)FibernetTM1GbpsMaxPlanFreeAdditional3MonthsSubscriptionfrom25thto27thMonth
Option1: Monthlypayment@$42.50/mth Option2: Annualpayment$484.50/yr(5%savings)
Plancomeswith:• FreeNETGEAR®R6260worth$159• FreeModemRentalworth$267.50• FreeFreedomDNSforthefirst3months(optionalthereafterat$10.70/mth)worth$32.10• Freedeliveryandself-installationworth$50• SelectONEofthefollowinghardwareoptions:
Topup$450forNETGEAR®RAX80(FreeHomeInstallationonWeekdays9am-6pm)
Topup$70forASUSAC85U
Topup$240forNETGEAR®RAX40(FreeHomeInstallationonWeekdays9am-6pm)
AdditionalFREEFreedomDNSfor6moremonthsinlieuofarouter
FibernetTM2GbpsMaxPlan(Boosted)FreeAdditional3MonthsSubscriptionfrom25thto27thMonth
Option1: Monthlypayment@$57.50/mth Option2: Annualpayment$655.50/yr(5%savings)
Plancomeswith:• FreeNETGEAR®R6260worth$159• FreeModemRentalworth$267.50• FreeFreedomDNSforthefirst3months(optionalthereafterat$10.70/mth)worth$32.10• FreeOneVoiceTMfor24monthswithwaiverof$50SetupFee(optionalthereafterat$3.95/mth)worth$144.80• FreedeliveryandinstallationofroutersonWeekdays,9amto6pmworth$80• SelectONEofthefollowinghardwareoptions:
Topup$450forNETGEAR®RAX80(FreeHomeInstallationonWeekdays9am-6pm)
Topup$70forASUSAC85U
Topup$240forNETGEAR®RAX40(FreeHomeInstallationonWeekdays9am-6pm)
AdditionalFREEFreedomDNSfor6moremonthsinlieuofarouter
AllViewQwestFibernetTMMaxPlansareinclusiveof:• FreeStaticIPAddressworth$240• LatencyBasedRouting• WaiverofAdminFeeof$53.50• Excluding-NetLinkTrustServiceActivationChargeof$56.71(Applicableonlyforallnewserviceaddressregistration)
©2019ViewQwestPteLtd.AllRightsReserved.(CompanyRegistrationNo.&GSTReg.No.:19-9507067-H)20BendemeerRoad,#01-09,Singapore339914.Tel:+6531020000Fax:+6564911008
Email:[email protected]
ViewQwestFibernetTMRaptorPlans(Pleaseselectoneofthefollowing)FibernetTM1GbpsRaptorGamerPlanFreeAdditional3MonthsSubscriptionfrom25thto27thMonth
Option1: Monthlypayment@$59.90/mth Option2: Annualpayment$682.90/yr(5%savings)
Plancomeswith:• FreeModemRentalworth$267.50• FreeFreedomDNSforthefirst3months(optionalthereafterat$10.70/mth)worth$32.10• FreedeliveryandinstallationofroutersonWeekdays,9amto6pmworth$80• SelectONEofthefollowinghardware/accessoriesoptions:
FREENETGEAR®Nighthawk®ProGamingWiFiRouter(XR500)withDumaOS™worth$439
Topup$325forNETGEAR®Nighthawk®ProGamingWiFiRouter(XR700)withDumaOS™worth$859
FREEArozziVeronaV2GamingChairwithInstallation &Deliveryworth$509
FibernetTM2GbpsRaptorGamerPlan(Boosted)FreeAdditional3MonthsSubscriptionfrom25thto27thMonth
Option1: Monthlypayment@$79.90/mth Option2: Annualpayment$910.90/yr(5%savings)
Plancomeswith:• FreeModemRentalworth$267.50• FreeFreedomDNSforthefirst3months(optionalthereafterat$10.70/mth)worth$32.10• FreeOneVoiceTMfor24monthswithwaiverof$50SetupFee(optionalthereafterat$3.95/mth)worth$144.80• FreedeliveryandinstallationofroutersonWeekdays,9amto6pmworth$80• SelectONEofthefollowinghardware/accessoriesoptions:
FREENETGEAR®Nighthawk®ProGamingWiFiRouter(XR500)withDumaOS™worth$439
Topup$325forNETGEAR®Nighthawk®ProGamingWiFiRouter(XR700)withDumaOS™worth$859
FREEArozziVeronaV2GamingChairwithInstallation&Deliveryworth$509
AllFibernetTMRaptorPlansareinclusiveof:• FreeStaticIPAddressworth$240• FREEOn-DemandCustomRouting• LatencyBasedRouting• WaiverofAdminFeeof$53.50• Excluding-NetLinkTrustServiceActivationChargeof$56.71(Applicableonlyforallnewserviceaddressregistration)
©2019ViewQwestPteLtd.AllRightsReserved.(CompanyRegistrationNo.&GSTReg.No.:19-9507067-H)20BendemeerRoad,#01-09,Singapore339914.Tel:+6531020000Fax:+6564911008
Email:[email protected]
One-timepaymentof$285*(validfor24monthsuponactivation)Promo:$30additionalsavingsoffthepromotionalmonthlyschemefora24monthsduration(PromountilDec31,2019)
One-timepaymentof$285*(validfor24monthsuponactivation)Promo:$30additionalsavingsoffthepromotionalmonthlyschemefora24monthsduration(PromountilDec31,2019)
Add-OnsFiber-GuardOption:
Yes(Freeforfirst6months,optionalthereafterat$19.95/mth): Moderate HighNo
Note:FreedomDNSwillnotbeapplicableshouldsubscriberchoosetooptforFiber-Guard.AdditionalHardwarePurchase: $349forArozziVeronaV2GamingChair
(inclusiveofdeliveryandinstallation)worth$509$369forASUSRT-AC88UDualBandWireless-AC3100Gigabit
Router
$599forNETGEAR®OrbiTMAC2200Tri-BandWiFiSystem(RBK23)withFreeInstallationonWeekdays,9amto6pm
$429forNETGEAR®OrbiTMAC2200Tri-BandWiFiSystem(RBK20)withFreeInstallationonWeekdays,9amto6pm
$339forUltimateEarsMegaBOOM3Portable,WaterproofSpeaker
ValueAddedServicesTrendMicroHomeNetworkSecurity(HNS)
Monthlypaymentof$15*Promo:FreeFirst3months(PromountilDec31,2019)ComeswithfreeHNSGatewayStation,waivedactivationfeeandfreeonsiteinstallationandactivation(Weekdays,9amto6pm,exceptpublicholidays)*ExclusiveofGSTOneVoiceTM
Monthlypaymentof$3.95+Setupof$50Note:OneTimeChargeof$50isnotapplicableforcustomerswhoarecurrentlysubscribedtoOneVoiceTMservice.Numberportingisnotsupported.
AnnualPaymentof$47.40+Setupof$50Note:OneTimeChargeof$50isnotapplicableforcustomerswhoarecurrentlysubscribedtoOneVoiceTMservice.Numberportingisnotsupported.
OnsiteInstallationUpgradeOptions
Fibernet™MaxPlan AllotherBundles
$80pertripforMontoFri,9amto6pm
$120pertripforMontoFri,6pmto8pm
$120pertripforSat,9amto6pm
$80pertripforMontoFri,6pmto8pm
$80pertripforSat,9amto6pm
SubscriberswithoutFibreTerminationPoint
OneTimePaymentforFibreTerminationPointInstallation MonthlyInstalment(24-monthcontractualperiod)forFibreTerminationPointInstallation
$160.50forHighRise $288.90forLanded $6.69/mthforHighRise $12.04/mthforLanded
OneTimeRegistrationFeeAdminFee@$53.50(Waived)Note:AdminFeeiswaivedforallplans,andisnotapplicableforre-contractcustomers
NetLinkTrustServiceActivationCharge@$56.71Note:Thisisaserviceactivationchargeof$56.71(inclusiveofGST)forallnew
serviceaddressbyNetLinkTruststarting1stJan2018.
Comments
One-timepaymentof$285*(validfor24monthsuponactivation)Promo:$30additionalsavingsoffthepromotionalmonthlyschemefora24monthsduration(PromountilDec31,2019)
©2019ViewQwestPteLtd.AllRightsReserved.(CompanyRegistrationNo.&GSTReg.No.:19-9507067-H)20BendemeerRoad,#01-09,Singapore339914.Tel:+6531020000Fax:+6564911008
Email:[email protected]
1) TermsofService–ViewQwestFibernet™ResidentialBroadbandBundle1.1 ServiceApplication
a. Subscribermustbe18yearsoldandabovetobeeligiblefortheservices.b. ThefollowingoriginaldocumentsmustbesubmittedtoViewQwestatsales@viewqwest.com:
i. ServiceApplicationandAgreementFormdulycompletedandsignedii. Photocopy/Scannedcopyofyourphotoidentificationdocument(frontandback)asindicatedinthisform(ifthesubscriberisaSingaporeanoraPermanentResident)iii. Ifthesubscriberisaforeigner,thesubscribermustbeanEmploymentPassHolder,WorkPermitHolder,StudentPassHolder,Long-TermVisitPassorDependentPassHolder
(withaminimumvalidityperiodof12months)c. ViewQwestreservestherighttomodifyoramendtheTermsandConditionsintheServiceApplicationandAgreementFormandanyotheragreementsmadewiththesubscriber.d. ViewQwest’sGeneralTerms&Conditionscanbedownloadedfromourwebsite,http://www.viewqwest.com/subscribercare/Viewqwest_TermsAndConditions.pdf.e. ThebundleslistedinthisformarenotavailabletoexistingViewQwestsubscriberswhoarelessthan22monthsintotheirexistingcontract.f. CustomerswillbeentitledtothebundleslistedinthisformwhentheysignupwithinthepromotionalperiodasindicatedbyViewQwest.
1.2 FeesandCharges
a. AllamountsquotedinthiscontractareinSingaporedollars,andincludeprevailingGSTorothergovernmentcharges.b. ByregisteringforViewQwestservices,subscriberisliableforthefollowingcharges,unlessexpresslywaivedbyViewQwest;
i. One-TimeRegistrationFees(ifany);andii. Anyrelevanttaxespayableontheservice(s)includingwithoutlimitation,servicetaxorgoodsandservicetaxorothertaxesandchargesandshallindemnifyViewQwestforpaymentofthe
same;andiii. Iftheservicepackageisbundledwithanequipment,subscriberissubjectedtomonthlyorannualpaymentinaccordancewiththerelevantservicepackage;andiv. OthermiscellaneouschargesasdeterminedbyViewQwest
c. ForallFibernet™ResidentialBroadbandbundle,subscriberwillbechargedanymiscellaneousfees,includingwithoutlimitationthefollowing,whereapplicableandmaybeincurredbysubscriber,inrespectofeachServiceAddress:
DescriptionofOneTimeServiceCharges Charges(Inclusiveof7%GST)1GbpsinstallationonWeekdays9am-6pm $801GbpsinstallationonWeekdays6pm-8pmorSaturday9am-6pm $1201GbpsRaptorGamerand2GbpsinstallationonWeekdays6pm-8pmorSaturday9am-6pm $80Failuretosubmitalldocumentationandtoconfirmaninstallationdatewithin2weeksfromsubmissionofthisform $150SuccessfulInstallationofnon-ViewQwestsupportedrouter $80ReactivationCharge $79.25RelocationCharge $163.71
DescriptionofMiscellaneousCharges(ifapplicable) Charges(Inclusiveof7%GST)InstallationofNetLinkTrustFiberTerminationPoint(FTP)Charge(High-RiseResidentialBuilding) $160.50InstallationofNetLinkTrustFiberTerminationPoint(FTP)Charge(LandedResidentialPremise) $288.90Cancellation/ModificationofconfirmedNetLinkTrustFTPAppointment(High-RiseResidentialBuilding) $160.50Cancellation/ModificationofconfirmedNetLinkTrustFTPAppointment(LandedResidentialPremise) $288.90CancellationofFibrelessthan6dayspriortotheinstallationdate(High-RiseResidentialBuilding) $160.50CancellationofFibrelessthan6dayspriortotheinstallationdate(LandedResidentialPremise) $288.90ReplacementofONU/Modemincaseofdamageorfailuretoreturnuponcontracttermination $267.50Late-paymentchargedueto3consecutivedeclinedchargesbycreditcardwithina1-monthperiod $5Failuretoconfirmonsiteinstallationdatewithin30daysafterNetLinkTrustactivationdate $160.50CancellationofconfirmedViewQwestonsiteinstallationappointmentafterNetLinkTrustserviceactivation $160.50FailuretobeavailableduringViewQwestonsiteinstallationappointment $160.50Failuretoreceivetheequipmentwithin5daysafterlastdeliveryattemptbyCourierService $160.50TechnicalOnsiteCaseVisitthatyieldednotechnicalissueorhardwarefoundonanyViewQwestsupportedhardware/devices $150TechnicalOnsiteCaseVisittoresolvehardware/networkingissuesnotprovidedornotsupportedbyViewQwest $150ReplacementofAnalogTelephoneAdaptorsusedforprovisionofOneVoice™services $150
ReplacementofOpticalNetworkUnitincasesofloss,defects,damage,misuse,actsofGod,accidentorunauthorisedalteration/repair $267.50d. ViewQwestshallbeentitledtorevisethechargesshownabovewithoutpriornotice.
1.3 ViewQwestFibreBroadband–Fibernet™1GbpsMaxPlan(NewandRe-contract)
a. Shouldsubscribersterminatetheirsubscription,foranyreason,fromthedayofNLTinstallationtocontractexpirydate,theyshallbeliablefortotalmonthlysubscriptionsfortheremainingcontract,andallremainingfreemonthsandfreebillrebatethatwasgivenaspartofthepromotion.
b. CustomerisentitledtoonefreeunitofNETGEAR®AC1600SmartWi-FiRouter(R6260).Thefreepromotionalitemisfinal,andisnon-exchangeableornon-redeemableforcash,billingcreditsoranyotherformofproductsandservices,exceptforthespecifiedhardwareorequipmentlistedinthisformforthespecifiedbundle.
c. SelecteditemswillbedeliveredfornewFibernet™1GbpsMaxPlan.ForFibernet™1GbpsMaxPlanre-contractcustomers,theitemswillbedeliveredwithin1monthofsign-upsubjectedtoavailability.Inanycaseofstockshortage,anotherappointmentwillbescheduledtodelivertheitems.ViewQwestreservestherighttoreplacetheroutermodelwithanothermodelofsamevalue.
d. 3monthsFreedomDNSisgivenfreewitheverysign-upofFibernet™1GbpsMaxPlan.Theyarenon-transferable,non-exchangeableornon-redeemableforcash,billingcreditsoranyotherformofproductsandservices.FreedomDNSisoptionalat$10.70/monthuponendofthefreetrial.Monthlysubscriptionwillcontinueautomaticallyuponendoffreetrial.CustomershavetoinformViewQwestbeforeendofthefreetrialshouldtheywishtodiscontinuewiththesubscription.
e. NetLinkTrustServiceActivationChargeof$56.71isapplicableforallnewserviceaddressactivation.f. RequestsstatedintheCommentssectionaresubjectedtomanagementapprovalandcouldberejectedwithoutpriornotice.g. Freeadditional3MonthsSubscriptionisfrom25thto27thMonths.
1.4 ViewQwestFibreBroadband–Fibernet™2GbpsMaxPlan(NewandRe-contract)
a. Shouldsubscribersterminatetheirsubscription,foranyreason,fromthedayofNLTinstallationtocontractexpirydate,theyshallbeliablefortotalmonthlysubscriptionsfortheremainingcontract,andallremainingfreemonthsandfreebillrebatethatwasgivenaspartofthepromotion.
b. CustomerisentitledtooneFreeunitofNETGEAR®AC1600SmartWi-FiRouter(R6260).Thefreepromotionalitemisfinal,andisnon-exchangeableornon-redeemableforcash,billingcreditsoranyotherformofproductsandservices,exceptforthespecifiedhardwareorequipmentlistedupgradelistedinthisformforthespecifiedbundle.
c. Onsiteinstallationwillbechargeableat$80forweekdays(6pmto8pm)andSaturday(9amto6pm).FreeinstallationofferedforNETGEAR®R6260willbevoideduponcustomer’sdecisiontoself-installthehardware.
d. SelecteditemswillbedeliveredfornewFibernet™2GbpsMaxPlan.ForFibernet™2GbpsMaxPlanre-contractcustomers,theitemswillbedeliveredwithin1monthofsign-upsubjectedtoavailability.Inanycaseofstockshortage,anotherappointmentwillbescheduledtodelivertheitems.ViewQwestreservestherighttoreplacetheroutermodelwithanothermodelofsamevalue.
e. 3monthsFreedomDNSisgivenfreewitheverysign-upofFibernet™2GbpsMaxPlan.Theyarenon-transferable,non-exchangeableornon-redeemableforcash,billingcreditsoranyotherformofproductsandservices.FreedomDNSisoptionalat$10.70/monthuponendofthefreetrial.Monthlysubscriptionwillcontinueautomaticallyuponendoffreetrial.CustomershavetoinformViewQwestbeforeendofthefreetrialshouldtheywishtodiscontinuewiththesubscription.
f. 24monthsofOneVoice™isgivenfreewithwaivedsetupfeeforeverysign-upofFibernet™2GbpsMaxPlan.ItdoesnotcomewithNumberNon-Display.OneVoice™serviceisnon-transferable,non-exchangeableornon-redeemableforcash,billingcreditsoranyotherformofproductsandservices.OneVoice™isoptionalat$3.95/monthuponendofthefreetrial.Monthlysubscriptionwillcontinueautomaticallyuponendoffreetrial.CustomershavetoinformViewQwestbeforeendofthefreetrialshouldtheywishtodiscontinuewiththeOneVoice™subscription.
g. NetLinkTrustServiceActivationChargeof$56.71isapplicableforallnewserviceaddressactivation.h. RequestsstatedintheCommentssectionaresubjectedtomanagementapprovalandshallberejectedwithoutpriornotice.i. Freeadditional3MonthsSubscriptionisfrom25thto27thMonths.
©2019ViewQwestPteLtd.AllRightsReserved.(CompanyRegistrationNo.&GSTReg.No.:19-9507067-H)20BendemeerRoad,#01-09,Singapore339914.Tel:+6531020000Fax:+6564911008
Email:[email protected]
1.5 ViewQwestFibreBroadband–Fibernet™1GbpsRaptorPlan(NewandRe-contract)a. Shouldsubscribersterminatetheirsubscription,foranyreason,fromthedayofNLTinstallationtocontractexpirydate,theyshallbeliablefortotalmonthlysubscriptionsfortheremaining
contract,andallremainingfreemonthsandfreebillrebatethatwasgivenaspartofthepromotion.b. CustomerisentitledtoonefreeunitofNETGEAR®Nighthawk®ProGamingWi-FiRouter(XR500).Thefreepromotionalitemisfinal,andisnon-exchangeableornon-redeemableforcash,billing
creditsoranyotherformofproductsandservices,exceptforthespecifiedhardwareorequipmentlistedinthisformforthespecifiedbundle.c. Onsiteinstallationwillbechargeableat$80forweekdays(6pmto8pm)andSaturday(9amto6pm).FreeinstallationofferedforNETGEAR®Nighthawk®ProGamingWi-FiRouter(XR500)or
NETGEAR®RBK20orNETGEAR®XR700withDumaOS™ willbevoideduponcustomer’sdecisiontoself-installthehardware.d. SelecteditemswillbedeliveredorscheduledforinstallationfornewFibernet™1GbpsRaptorPlansign-up.ForFibernet™1GbpsRaptorPlanre-contractcustomers,theitemswillbedelivered
within1monthofsignupsubjectedtoavailability.Inanycaseofstockshortage,anotherappointmentwillbescheduledtodelivertheitems.ViewQwestreservestherighttoreplacetheroutermodelwithanothermodelofsamevalue.
e. 3monthsFreedomDNSisgivenfreewitheverysign-upofFibernet™1GbpsRaptorPlan.Theyarenon-transferable,non-exchangeableornon-redeemableforcash,billingcreditsoranyotherformofproductsandservices.FreedomDNSisoptionalat$10.70/monthuponendofthefreetrial.Monthlysubscriptionwillcontinueautomaticallyuponendoffreetrial.Customershaveto informViewQwestbeforeendofthefreetrialshouldtheywishtodiscontinuewiththesubscription.
f. NetLinkTrustServiceActivationChargeof$56.71isapplicableforallnewserviceaddressactivation.g. RequestsstatedintheCommentssectionaresubjectedtomanagementapprovalandshallberejectedwithoutpriornotice.h. Freeadditional3MonthsSubscriptionisfrom25thto27thMonths.
1.6 ViewQwestFibreBroadband–Fibernet™2GbpsRaptorPlan(NewandRe-contract)a. Shouldsubscribersterminatetheirsubscription,foranyreason,fromthedayofNLTinstallationtocontractexpirydate,theyshallbeliablefortotalmonthlysubscriptionsfortheremaining
contract,andallremainingfreemonthsandfreebillrebatethatwasgivenaspartofthepromotion.b. CustomerisentitledtooneFreeunitofNETGEAR®Nighthawk®ProGamingWi-FiRouter(XR500).Thefreepromotionalitemisfinal,andisnon-exchangeableornon-redeemableforcash,billing
creditsoranyotherformofproductsandservices,exceptforthespecifiedhardwareorequipmentlistedupgradelistedinthisformforthespecifiedbundle.c. Onsiteinstallationwillbechargeableat$80forweekdays(6pmto8pm)andSaturday(9amto6pm).FreeinstallationofferedforNETGEAR®Nighthawk®ProGamingWi-FiRouter(XR500)or
NETGEAR®RBK20orNETGEAR®XR700withDumaOS™ willbevoideduponcustomer’sdecisiontoself-installthehardware.d. Selecteditemswillbedeliveredand/orscheduledforinstallationfornewFibernet™2GbpsRaptorPlansign-up.ForFibernet™2GbpsRaptorPlanre-contractcustomers,theitemswillbe
deliveredorscheduledforinstallationwithin1monthofsignupsubjectedtoavailability.Inanycaseofstockshortage,anotherappointmentwillbescheduled.ViewQwestreservestherightto replacetheroutermodelwithanothermodelofsamevalue.
e. 3monthsFreedomDNSisgivenfreewitheverysign-upofFibernet™2GbpsRaptorPlan.Theyarenon-transferable,non-exchangeableornon-redeemableforcash,billingcreditsoranyotherformofproductsandservices.FreedomDNSisoptionalat$10.70/monthuponendofthefreetrial.Monthlysubscriptionwillcontinueautomaticallyuponendoffreetrial.Customershaveto informViewQwestbeforeendofthefreetrialshouldtheywishtodiscontinuewiththesubscription.
f. 24monthsofOneVoice™isgivenfreewithwaivedsetupfeeforeverysign-upofFibernet™2GbpsRaptorPlan.ItdoesnotcomewithNumberNon-Display.OneVoice™serviceisnon-transferable,non-exchangeableornon-redeemableforcash,billingcreditsoranyotherformofproductsandservices.OneVoice™isoptionalat$3.95/monthuponendofthefreetrial.Monthlysubscriptionwillcontinueautomaticallyuponendoffreetrial.CustomershavetoinformViewQwestbeforeendofthefreetrialshouldtheywishtodiscontinuewiththeOneVoice™subscription.
g. NetLinkTrustServiceActivationChargeof$56.71isapplicableforallnewserviceaddressactivation.h. RequestsstatedintheCommentssectionaresubjectedtomanagementapprovalandshallberejectedwithoutpriornotice.i. Freeadditional3MonthsSubscriptionisfrom25thto27thMonths.
1.7 ViewQwestFibreBroadband–Fibernet™1GbpsFreedomOrbi™MeshLitePlan(NewandRe-contract)a. Shouldsubscribersterminatetheirsubscription,foranyreason,fromthedayofNLTinstallationtocontractexpirydate,theyshallbeliablefortotalmonthlysubscriptionsfortheremaining
contract,andallremainingfreemonthsandfreebillrebatethatwasgivenaspartofthepromotion.b. CustomerisentitledtooneFreeunitofNETGEAR®OrbiTMAC1200Dual-BandWiFiSystem(RBK12).Thefreepromotionalitemisfinal,andisnon-exchangeableornon-redeemableforcash,
billingcreditsoranyotherformofproductsandservices,exceptforthespecifiedhardwareorequipmentlistedupgradelistedinthisformforthespecifiedbundle.c. Onsiteinstallationwillbechargeableat$80forweekdays(6pmto8pm)andSaturday(9amto6pm).FreeinstallationofferedforNETGEAR®OrbiTMAC1200Dual-BandWiFiSystem(RBK12)will
bevoideduponcustomer’sdecisiontoself-installthehardware.d. Selecteditemswillbedeliveredand/orscheduledforinstallationfornewFibernet™1GbpsFreedomOrbi™MeshLitePlansign-up.ForFibernet™1GbpsFreedomOrbi™MeshLitePlanre-
contractcustomers,theitemswillbedeliveredorscheduledforinstallationwithin1monthofsignupsubjectedtoavailability.Inanycaseofstockshortage,anotherappointmentwillbescheduled.ViewQwestreservestherighttoreplacetheroutermodelwithanothermodelofsamevalue.
e. 3monthsFreedomDNSisgivenfreewitheverysign-upofFibernet™1GbpsFreedomOrbi™MeshLitePlan.Theyarenon-transferable,non-exchangeableornon-redeemableforcash,billingcreditsoranyotherformofproductsandservices.FreedomDNSisoptionalat$10.70/monthuponendofthefreetrial.Monthlysubscriptionwillcontinueautomaticallyuponendoffreetrial.CustomershavetoinformViewQwestbeforeendofthefreetrialshouldtheywishtodiscontinuewiththesubscription.
f. NetLinkTrustServiceActivationChargeof$56.71isapplicableforallnewserviceaddressactivation.g. RequestsstatedintheCommentssectionaresubjectedtomanagementapprovalandshallberejectedwithoutpriornotice.h. Freeadditional3MonthsSubscriptionisfrom25thto27thMonths.
1.8 ViewQwestFibreBroadband–Fibernet™2GbpsFreedomOrbi™MeshLitePlan(NewandRe-contract)a. Shouldsubscribersterminatetheirsubscription,foranyreason,fromthedayofNLTinstallationtocontractexpirydate,theyshallbeliablefortotalmonthlysubscriptionsfortheremaining
contract,andallremainingfreemonthsandfreebillrebatethatwasgivenaspartofthepromotion.b. CustomerisentitledtooneFreeunitofNETGEAR®OrbiTMAC1200Dual-BandWiFiSystem(RBK12).Thefreepromotionalitemisfinal,andisnon-exchangeableornon-redeemableforcash,
billingcreditsoranyotherformofproductsandservices,exceptforthespecifiedhardwareorequipmentlistedupgradelistedinthisformforthespecifiedbundle.c. Onsiteinstallationwillbechargeableat$80forweekdays(6pmto8pm)andSaturday(9amto6pm).FreeinstallationofferedforNETGEAR®OrbiTMAC1200Dual-BandWiFiSystem(RBK12)will
bevoideduponcustomer’sdecisiontoself-installthehardware.d. Selecteditemswillbedeliveredand/orscheduledforinstallationfornewFibernet™2GbpsFreedomOrbi™MeshLitePlansign-up.ForFibernet™2GbpsFreedomOrbi™MeshLitePlanre-
contractcustomers,theitemswillbedeliveredorscheduledforinstallationwithin1monthofsignupsubjectedtoavailability.Inanycaseofstockshortage,anotherappointmentwillbescheduled.ViewQwestreservestherighttoreplacetheroutermodelwithanothermodelofsamevalue.
e. 3monthsFreedomDNSisgivenfreewitheverysign-upofFibernet™2GbpsFreedomOrbi™MeshLitePlan.Theyarenon-transferable,non-exchangeableornon-redeemableforcash,billingcreditsoranyotherformofproductsandservices.FreedomDNSisoptionalat$10.70/monthuponendofthefreetrial.Monthlysubscriptionwillcontinueautomaticallyuponendoffreetrial.CustomershavetoinformViewQwestbeforeendofthefreetrialshouldtheywishtodiscontinuewiththesubscription.
f. 24monthsofOneVoice™isgivenfreewithwaivedsetupfeeforeverysign-upofFibernet™2GbpsFreedomOrbi™MeshLitePlan.ItdoesnotcomewithNumberNon-Display.OneVoice™serviceisnon-transferable,non-exchangeableornon-redeemableforcash,billingcreditsoranyotherformofproductsandservices.OneVoice™isoptionalat$3.95/monthuponendofthefreetrial.Monthlysubscriptionwillcontinueautomaticallyuponendoffreetrial.CustomershavetoinformViewQwestbeforeendofthefreetrialshouldtheywishtodiscontinuewiththeOneVoice™subscription.
g. NetLinkTrustServiceActivationChargeof$56.71isapplicableforallnewserviceaddressactivation.h. RequestsstatedintheCommentssectionaresubjectedtomanagementapprovalandshallberejectedwithoutpriornotice.i. Freeadditional3MonthsSubscriptionisfrom25thto27thMonths.
1.9 ViewQwestFibreBroadband–Fibernet™1GbpsFreedomOrbi™MeshPlan(NewandRe-contract)a. Shouldsubscribersterminatetheirsubscription,foranyreason,fromthedayofNLTinstallationtocontractexpirydate,theyshallbeliablefortotalmonthlysubscriptionsfortheremaining
contract,andallremainingfreemonthsandfreebillrebatethatwasgivenaspartofthepromotion.b. CustomerisentitledtooneFreeunitofNETGEAR®OrbiTMAC2200Tri-BandWiFiSystem(RBK20).Thefreepromotionalitemisfinal,andisnon-exchangeableornon-redeemableforcash,billing
creditsoranyotherformofproductsandservices,exceptforthespecifiedhardwareorequipmentlistedupgradelistedinthisformforthespecifiedbundle.c. Onsiteinstallationwillbechargeableat$80forweekdays(6pmto8pm)andSaturday(9amto6pm).FreeinstallationofferedforNETGEAR®OrbiTMAC2200Tri-BandWiFiSystem(RBK20)or
Orbi™RBK23orOrbi™RBK53willbevoideduponcustomer’sdecisiontoself-installthehardware.d. Selecteditemswillbedeliveredand/orscheduledforinstallationfornewFibernet™1GbpsFreedomOrbi™MeshPlansign-up.ForFibernet™1GbpsFreedomOrbi™MeshPlanre-contract
customers,theitemswillbedeliveredorscheduledforinstallationwithin1monthofsignupsubjectedtoavailability.Inanycaseofstockshortage,anotherappointmentwillbescheduled.ViewQwestreservestherighttoreplacetheroutermodelwithanothermodelofsamevalue.
e. 3monthsFreedomDNSisgivenfreewitheverysign-upofFibernet™1GbpsFreedomOrbi™MeshPlan.Theyarenon-transferable,non-exchangeableornon-redeemableforcash,billingcreditsoranyotherformofproductsandservices.FreedomDNSisoptionalat$10.70/monthuponendofthefreetrial.Monthlysubscriptionwillcontinueautomaticallyuponendoffreetrial.CustomershavetoinformViewQwestbeforeendofthefreetrialshouldtheywishtodiscontinuewiththesubscription.
f. NetLinkTrustServiceActivationChargeof$56.71isapplicableforallnewserviceaddressactivation.g. RequestsstatedintheCommentssectionaresubjectedtomanagementapprovalandshallberejectedwithoutpriornotice.h. Freeadditional3MonthsSubscriptionisfrom25thto27thMonths.
©2019ViewQwestPteLtd.AllRightsReserved.(CompanyRegistrationNo.&GSTReg.No.:19-9507067-H)20BendemeerRoad,#01-09,Singapore339914.Tel:+6531020000Fax:+6564911008
Email:[email protected]
1.10 ViewQwestFibreBroadband–Fibernet™2GbpsFreedomOrbi™MeshPlan(NewandRe-contract)a. Shouldsubscribersterminatetheirsubscription,foranyreason,fromthedayofNLTinstallationtocontractexpirydate,theyshallbeliablefortotalmonthlysubscriptionsfortheremaining
contract,andallremainingfreemonthsandfreebillrebatethatwasgivenaspartofthepromotion.b. CustomerisentitledtooneFreeunitofNETGEAR®OrbiTMAC2200Tri-BandWiFiSystem(RBK20).Thefreepromotionalitemisfinal,andisnon-exchangeableornon-redeemableforcash,billing
creditsoranyotherformofproductsandservices,exceptforthespecifiedhardwareorequipmentlistedupgradelistedinthisformforthespecifiedbundle.c. Onsiteinstallationwillbechargeableat$80forweekdays(6pmto8pm)andSaturday(9amto6pm).FreeinstallationofferedforNETGEAR®OrbiTMAC2200Tri-BandWiFiSystem(RBK20)or
Orbi™RBK23orOrbi™RBK53willbevoideduponcustomer’sdecisiontoself-installthehardware.d. Selecteditemswillbedeliveredand/orscheduledforinstallationfornewFibernet™2GbpsFreedomOrbi™MeshPlansign-up.ForFibernet™2GbpsFreedomOrbi™MeshPlanre-contract
customers,theitemswillbedeliveredorscheduledforinstallationwithin1monthofsignupsubjectedtoavailability.Inanycaseofstockshortage,anotherappointmentwillbescheduled.ViewQwestreservestherighttoreplacetheroutermodelwithanothermodelofsamevalue.
e. 3monthsFreedomDNSisgivenfreewitheverysign-upofFibernet™2GbpsFreedomOrbi™MeshPlan.Theyarenon-transferable,non-exchangeableornon-redeemableforcash,billingcreditsoranyotherformofproductsandservices.FreedomDNSisoptionalat$10.70/monthuponendofthefreetrial.Monthlysubscriptionwillcontinueautomaticallyuponendoffreetrial.CustomershavetoinformViewQwestbeforeendofthefreetrialshouldtheywishtodiscontinuewiththesubscription.
f. 24monthsofOneVoice™isgivenfreewithwaivedsetupfeeforeverysign-upofFibernet™2GbpsFreedomOrbi™MeshPlan.ItdoesnotcomewithNumberNon-Display.OneVoice™serviceisnon-transferable,non-exchangeableornon-redeemableforcash,billingcreditsoranyotherformofproductsandservices.OneVoice™isoptionalat$3.95/monthuponendofthefreetrial.Monthlysubscriptionwillcontinueautomaticallyuponendoffreetrial.CustomershavetoinformViewQwestbeforeendofthefreetrialshouldtheywishtodiscontinuewiththeOneVoice™subscription.
g. NetLinkTrustServiceActivationChargeof$56.71isapplicableforallnewserviceaddressactivation.h. RequestsstatedintheCommentssectionaresubjectedtomanagementapprovalandshallberejectedwithoutpriornotice.i. Freeadditional3MonthsSubscriptionisfrom25thto27thMonths.
1.11 ViewQwestFibreBroadband–Fibernet™1GbpsFreedomOrbi™MeshSmartPlan(NewandRe-contract)a. Shouldsubscribersterminatetheirsubscription,foranyreason,fromthedayofNLTinstallationtocontractexpirydate,theyshallbeliablefortotalmonthlysubscriptionsfortheremaining
contract,andallremainingfreemonthsandfreebillrebatethatwasgivenaspartofthepromotion.b. Customer is entitled to one free unit of NETGEAR® Orbi™ AC3000 Tri-Band WiFi Router (RBR50) and Orbi™ Voice Smart Speaker & WiFi Satellite (RBS40V). This free promotional item is final, and
is non-exchangeable or non-redeemable for cash, billing credits or any other form of products and services, except for the specified hardware or equipment listed upgrade listed in this form for the specified bundle.
c. Onsite installation will be chargeable at $80 for weekdays (6pm to 8pm) and Saturday (9am to 6pm). Free installation offered for NETGEAR® Orbi™ AC3000 Tri-Band WiFi Router (RBR50) and Orbi™ Voice Smart Speaker & WiFi Satellite (RBS40V) will be voided upon customer’s decision to self-install the hardware.
d. Selecteditemswillbedeliveredand/orscheduledforinstallationfornewFibernet™1GbpsOrbi™MeshSmartPlansign-up.ForFibernet™1GbpsOrbi™MeshSmartPlanre-contractcustomers,theitemswillbedeliveredorscheduledforinstallationwithin1monthofsignupsubjectedtoavailability.Inanycaseofstockshortage,anotherappointmentwillbescheduled.ViewQwestreservestherighttoreplacetheroutermodelwithanothermodelofsamevalue.
e. 3monthsFreedomDNSisgivenfreewitheverysign-upofFibernet™1GbpsOrbi™MeshSmartPlan.Theyarenon-transferable,non-exchangeableornon-redeemableforcash,billingcreditsoranyotherformofproductsandservices.FreedomDNSisoptionalat$10.70/monthuponendofthefreetrial.Monthlysubscriptionwillcontinueautomaticallyuponendoffreetrial.Customers havetoinformViewQwestbeforeendofthefreetrialshouldtheywishtodiscontinuewiththesubscription.
f. NetLinkTrustServiceActivationChargeof$56.71isapplicableforallnewserviceaddressactivation.g. RequestsstatedintheCommentssectionaresubjectedtomanagementapprovalandshallberejectedwithoutpriornotice.h. Freeadditional3MonthsSubscriptionisfrom25thto27thMonths.
1.12 ViewQwestFibreBroadband–Fibernet™2GbpsFreedomOrbi™MeshSmartPlan(NewandRe-contract)a. Shouldsubscribersterminatetheirsubscription,foranyreason,fromthedayofNLTinstallationtocontractexpirydate,theyshallbeliablefortotalmonthlysubscriptionsfortheremaining
contract,andallremainingfreemonthsandfreebillrebatethatwasgivenaspartofthepromotion.b. Customer is entitled to one free unit of NETGEAR® Orbi™ AC3000 Tri-Band WiFi Router (RBR50) and Orbi™ Voice Smart Speaker & WiFi Satellite (RBS40V). This free promotional item is final, and
is non-exchangeable or non-redeemable for cash, billing credits or any other form of products and services, except for the specified hardware or equipment listed upgrade listed in this form for the specified bundle.
c. Onsite installation will be chargeable at $80 for weekdays (6pm to 8pm) and Saturday (9am to 6pm). Free installation offered for NETGEAR® Orbi™ AC3000 Tri-Band WiFi Router (RBR50) and Orbi™ Voice Smart Speaker & WiFi Satellite (RBS40V) will be voided upon customer’s decision to self-install the hardware.
d. Selecteditemswillbedeliveredand/orscheduledforinstallationfornewFibernet™2GbpsOrbi™MeshSmartPlansign-up.ForFibernet™2GbpsOrbi™MeshSmartPlanre-contractcustomers,theitemswillbedeliveredorscheduledforinstallationwithin1monthofsignupsubjectedtoavailability.Inanycaseofstockshortage,anotherappointmentwillbescheduled.ViewQwestreservestherighttoreplacetheroutermodelwithanothermodelofsamevalue.
e. 3monthsFreedomDNSisgivenfreewitheverysign-upofFibernet™2GbpsOrbi™MeshSmartPlan.Theyarenon-transferable,non-exchangeableornon-redeemableforcash,billingcreditsoranyotherformofproductsandservices.FreedomDNSisoptionalat$10.70/monthuponendofthefreetrial.Monthlysubscriptionwillcontinueautomaticallyuponendoffreetrial.Customers havetoinformViewQwestbeforeendofthefreetrialshouldtheywishtodiscontinuewiththesubscription.
f. 24monthsofOneVoice™isgivenfreewithwaivedsetupfeeforeverysign-upofFibernet™2GbpsOrbi™MeshSmartPlan.ItdoesnotcomewithNumberNon-Display.OneVoice™serviceisnon-transferable,non-exchangeableornon-redeemableforcash,billingcreditsoranyotherformofproductsandservices.OneVoice™isoptionalat$3.95/monthuponendofthefreetrial.Monthlysubscriptionwillcontinueautomaticallyuponendoffreetrial.CustomershavetoinformViewQwestbeforeendofthefreetrialshouldtheywishtodiscontinuewiththeOneVoice™subscription.
g. NetLinkTrustServiceActivationChargeof$56.71isapplicableforallnewserviceaddressactivation.h. RequestsstatedintheCommentssectionaresubjectedtomanagementapprovalandshallberejectedwithoutpriornotice.i. Freeadditional3MonthsSubscriptionisfrom25thto27thMonths.
1.13 ViewQwestFibreBroadband–Fibernet™1GbpsFreedomOrbi™MeshUltraPlan(NewandRe-contract)a. Shouldsubscribersterminatetheirsubscription,foranyreason,fromthedayofNLTinstallationtocontractexpirydate,theyshallbeliablefortotalmonthlysubscriptionsfortheremaining
contract,andallremainingfreemonthsandfreebillrebatethatwasgivenaspartofthepromotion.b. Subscriberistomakeaone-timepaymentof$275tobeentitledtooneunitofNETGEAR®OrbiTMAX6000Tri-BandWiFi6Router(RBK852).Thispromotionalitemisfinal,andisnon-
exchangeableornon-redeemableforcash,billingcreditsoranyotherformofproductsandservices,exceptforthespecifiedhardwareorequipmentlistedupgradelistedinthisformforthespecifiedbundle.
c. Onsiteinstallationwillbefreeforweekdays(6pmto8pm)andSaturday(9amto6pm).FreeinstallationofferedforNETGEAR®OrbiTMAX6000Tri-BandWiFi6Router(RBK852)willbevoideduponsubscriber’sdecisiontoself-installthehardware.
d. Selecteditemswillbedeliveredand/orscheduledforinstallationfornewFibernet™1GbpsOrbi™MeshUltraPlansign-up.ForFibernet™1GbpsOrbi™MeshUltraPlanre-contractcustomers,theitemswillbedeliveredorscheduledforinstallationwithin1monthofsignupsubjectedtoavailability.Inanycaseofstockshortage,anotherappointmentwillbescheduled.ViewQwestreservestherighttoreplacetheroutermodelwithanothermodelofsamevalue.
e. 9monthsFreedomDNSisgivenfreewitheverysign-upofFibernet™1GbpsOrbi™MeshUltraPlan.Theyarenon-transferable,non-exchangeableornon-redeemableforcash,billingcreditsoranyotherformofproductsandservices.FreedomDNSisoptionalat$10.70/monthuponendofthefreetrial.Monthlysubscriptionwillcontinueautomaticallyuponendoffreetrial.CustomershavetoinformViewQwestbeforeendofthefreetrialshouldtheywishtodiscontinuewiththesubscription.
f. NetLinkTrustServiceActivationChargeof$56.71isapplicableforallnewserviceaddressactivation.g. RequestsstatedintheCommentssectionaresubjectedtomanagementapprovalandshallberejectedwithoutpriornotice.h. Freeadditional3MonthsSubscriptionisfrom25thto27thMonths.
1.14 ViewQwestFibreBroadband–Fibernet™2GbpsFreedomOrbi™MeshUltraPlan(NewandRe-contract)a. Shouldsubscribersterminatetheirsubscription,foranyreason,fromthedayofNLTinstallationtocontractexpirydate,theyshallbeliablefortotalmonthlysubscriptionsfortheremaining
contract,andallremainingfreemonthsandfreebillrebatethatwasgivenaspartofthepromotion.b. Subscriberistomakeaone-timepaymentof$275tobeentitledtooneunitofNETGEAR®OrbiTMAX6000Tri-BandWiFi6Router(RBK852).Thispromotionalitemisfinal,andisnon-
exchangeableornon-redeemableforcash,billingcreditsoranyotherformofproductsandservices,exceptforthespecifiedhardwareorequipmentlistedupgradelistedinthisformforthespecifiedbundle.
c. Onsiteinstallationwillbefreeforweekdays(6pmto8pm)andSaturday(9amto6pm).FreeinstallationofferedforNETGEAR®OrbiTMAX6000Tri-BandWiFi6Router(RBK852)willbevoideduponsubscriber’sdecisiontoself-installthehardware.
d. Selecteditemswillbedeliveredand/orscheduledforinstallationfornewFibernet™2GbpsOrbi™MeshUltraPlansign-up.ForFibernet™2GbpsOrbi™MeshUltraPlanre-contractcustomers,theitemswillbedeliveredorscheduledforinstallationwithin1monthofsignupsubjectedtoavailability.Inanycaseofstockshortage,anotherappointmentwillbescheduled.ViewQwestreservestherighttoreplacetheroutermodelwithanothermodelofsamevalue.
e. 9monthsFreedomDNSisgivenfreewitheverysign-upofFibernet™2GbpsOrbi™MeshUltraPlan.Theyarenon-transferable,non-exchangeableornon-redeemableforcash,billingcreditsoranyotherformofproductsandservices.FreedomDNSisoptionalat$10.70/monthuponendofthefreetrial.Monthlysubscriptionwillcontinueautomaticallyuponendoffreetrial.CustomershavetoinformViewQwestbeforeendofthefreetrialshouldtheywishtodiscontinuewiththesubscription.
©2019ViewQwestPteLtd.AllRightsReserved.(CompanyRegistrationNo.&GSTReg.No.:19-9507067-H)20BendemeerRoad,#01-09,Singapore339914.Tel:+6531020000Fax:+6564911008
Email:[email protected]
f. 24monthsofOneVoice™isgivenfreewithwaivedsetupfeeforeverysign-upofFibernet™2GbpsOrbi™MeshUltraPlan.ItdoesnotcomewithNumberNon-Display.OneVoice™serviceisnon-transferable,non-exchangeableornon-redeemableforcash,billingcreditsoranyotherformofproductsandservices.OneVoice™isoptionalat$3.95/monthuponendofthefreetrial.Monthlysubscriptionwillcontinueautomaticallyuponendoffreetrial.CustomershavetoinformViewQwestbeforeendofthefreetrialshouldtheywishtodiscontinuewiththeOneVoice™subscription.
g. NetLinkTrustServiceActivationChargeof$56.71isapplicableforallnewserviceaddressactivation.h. RequestsstatedintheCommentssectionaresubjectedtomanagementapprovalandshallberejectedwithoutpriornotice.i. Freeadditional3MonthsSubscriptionisfrom25thto27thMonths.
1.15 ViewQwestFibreBroadband–Fibernet™1GbpsFreedomASUSAXMeshPlan(NewandRe-contract)a. Shouldsubscribersterminatetheirsubscription,foranyreason,fromthedayofNLTinstallationtocontractexpirydate,theyshallbeliablefortotalmonthlysubscriptionsfortheremaining
contract,andallremainingfreemonthsandfreebillrebatethatwasgivenaspartofthepromotion.b. CustomerisentitledtooneFreeunitofASUSAiMeshAX6100WiFiSystemRT-AX92U(2Nodes).Thefreepromotionalitemisfinal,andisnon-exchangeableornon-redeemableforcash,billing
creditsoranyotherformofproductsandservices,exceptforthespecifiedhardwareorequipmentlistedupgradelistedinthisformforthespecifiedbundle.c. Onsiteinstallationwillbechargeableat$80forweekdays(6pmto8pm)andSaturday(9amto6pm).FreeinstallationofferedforASUSAiMeshAX6100WiFiSystemRT-AX92U(2Nodes)willbe
voideduponcustomer’sdecisiontoself-installthehardware.d. Selecteditemswillbedeliveredand/orscheduledforinstallationfornewFibernet™1GbpsFreedomASUSAXMeshPlansign-up.ForFibernet™1GbpsFreedomASUSAXMeshPlanre-contract
customers,theitemswillbedeliveredorscheduledforinstallationwithin1monthofsignupsubjectedtoavailability.Inanycaseofstockshortage,anotherappointmentwillbescheduled.ViewQwestreservestherighttoreplacetheroutermodelwithanothermodelofsamevalue.
e. 3monthsFreedomDNSisgivenfreewitheverysign-upofFibernet™1GbpsFreedomASUSAXMeshPlan.Theyarenon-transferable,non-exchangeableornon-redeemableforcash,billingcreditsoranyotherformofproductsandservices.FreedomDNSisoptionalat$10.70/monthuponendofthefreetrial.Monthlysubscriptionwillcontinueautomaticallyuponendoffreetrial.CustomershavetoinformViewQwestbeforeendofthefreetrialshouldtheywishtodiscontinuewiththesubscription.
f. NetLinkTrustServiceActivationChargeof$56.71isapplicableforallnewserviceaddressactivation.g. RequestsstatedintheCommentssectionaresubjectedtomanagementapprovalandshallberejectedwithoutpriornotice.h. Freeadditional3MonthsSubscriptionisfrom25thto27thMonths.
1.16 ViewQwestFibreBroadband–Fibernet™2GbpsFreedomASUSAXMeshPlan(NewandRe-contract)a. Shouldsubscribersterminatetheirsubscription,foranyreason,fromthedayofNLTinstallationtocontractexpirydate,theyshallbeliablefortotalmonthlysubscriptionsfortheremaining
contract,andallremainingfreemonthsandfreebillrebatethatwasgivenaspartofthepromotion.b. CustomerisentitledtooneFreeunitofASUSAiMeshAX6100WiFiSystemRT-AX92U(2Nodes).Thefreepromotionalitemisfinal,andisnon-exchangeableornon-redeemableforcash,billing
creditsoranyotherformofproductsandservices,exceptforthespecifiedhardwareorequipmentlistedupgradelistedinthisformforthespecifiedbundle.c. Onsiteinstallationwillbechargeableat$80forweekdays(6pmto8pm)andSaturday(9amto6pm).FreeinstallationofferedforASUSAiMeshAX6100WiFiSystemRT-AX92U(2Pack)willbe
voideduponcustomer’sdecisiontoself-installthehardware.d. Selecteditemswillbedeliveredand/orscheduledforinstallationfornewFibernet™2GbpsFreedomASUSAXMeshPlansign-up.ForFibernet™2GbpsFreedomASUSAXMeshPlanre-contract
customers,theitemswillbedeliveredorscheduledforinstallationwithin1monthofsignupsubjectedtoavailability.Inanycaseofstockshortage,anotherappointmentwillbescheduled.ViewQwestreservestherighttoreplacetheroutermodelwithanothermodelofsamevalue.
e. 3monthsFreedomDNSisgivenfreewitheverysign-upofASUSAXMeshPlan.Theyarenon-transferable,non-exchangeableornon-redeemableforcash,billingcreditsoranyotherformofproductsandservices.FreedomDNSisoptionalat$10.70/monthuponendofthefreetrial.Monthlysubscriptionwillcontinueautomaticallyuponendoffreetrial.CustomershavetoinformViewQwestbeforeendofthefreetrialshouldtheywishtodiscontinuewiththesubscription.
f. 24monthsofOneVoice™isgivenfreewithwaivedsetupfeeforeverysign-upofFibernet™2GbpsFreedomASUSAXMeshPlan.ItdoesnotcomewithNumberNon-Display.OneVoice™serviceisnon-transferable,non-exchangeableornon-redeemableforcash,billingcreditsoranyotherformofproductsandservices.OneVoice™isoptionalat$3.95/monthuponendofthefreetrial.Monthlysubscriptionwillcontinueautomaticallyuponendoffreetrial.CustomershavetoinformViewQwestbeforeendofthefreetrialshouldtheywishtodiscontinuewiththeOneVoice™subscription.
g. NetLinkTrustServiceActivationChargeof$56.71isapplicableforallnewserviceaddressactivation.h. RequestsstatedintheCommentssectionaresubjectedtomanagementapprovalandshallberejectedwithoutpriornotice.i. Freeadditional3MonthsSubscriptionisfrom25thto27thMonths.
1.17 ServicePackagea. AnyoftheOneTimeRegistrationFeesarenon-refundableuponcancellationorterminationofthecontract,regardlessofremainingsubscriptionperiod.b. Unlessotherspecifiedbyus,ViewQwestFibreBroadbandBundlewillbeprovidedtosubscriberfor24months,andthereafterthemonthlysubscriptionasselectedinthisapplicationformwill
continueautomaticallyuponsubscriptionexpiry.ViewQwestisnotliableforthesubscriptionamountuponsubscriptionexpiryshouldsubscriberchoosenottore-contractafter21monthsintothecontract.
c. Contractperiodwillcommenceupondateofserviceactivation.d. Subscribersmayupgradetheirservicebefore21stmonthofthecontractperiod,onlytoaplanwithahighermonthlysubscriptionfee.Subscribersarenotallowedtodowngradetheirservice
duringthecontractperiod.Oncetheupgradeisapprovedandprocessed,theoriginalcontractperiodwillendandreset.Anyremainingbillrebate,freesubscriptionsoranyotherfreebieswillbeforfeitedandreplacedbythoseofferedwiththenewcontract.Thenewcontractperiodwillcommencefromthedateofserviceactivationoftheupgradedserviceforanother24months.
e. Subscribersmayre-contracttheirserviceafter21stmonthofthecontractperiod,toaplanofasameorhighermonthlysubscriptionfee.Oncethere-contractisapprovedandprocessed,theoriginalfibrebroadbandcontractperiodwillendandreset.Thenewcontractperiodwillcommencefromthedateofserviceactivationoftheupgradedserviceforanother24months.
f. Subscribersmaydowngradeonlyaftercompletingthewholecontractperiod.g. AllValue-AddedServices(exceptthosewithcontractualperiod)canbesubscribedto/terminated,atanypoint,regardlessoftheperiodofViewQwestFibreBroadbandServicecontract.
Terminationofanyservicehastobesentintocs@viewqwest.com.Anyverbalinstructionshallnotbehonoured.h. Fromtimetotimethepremiummaybeoutofstockonthedayofinstallationoftheservice.Insuchcases,ViewQwestundertakestoobtaintheitemandprovideittothesubscriberwithina
reasonabletime.Serviceprovisionandbillingwillbeunaffectedbythisdelay.i. ViewQwestwillnotbeliableforanydamagesincludinglossofprofits,revenue,businessandanticipatedsavingsforanyserviceinterruptedduetoreasonsbeyondViewQwest’scontrolbutnot
limitedtoanyeventofforcemajeure.j. ViewQwestwillnotberesponsiblefortheperformanceofthesubscriber’swirelessconnectionspeed.Thewirelessconnectionissubjectedtoenvironmentalfactorswithinthehome,which
includebutnotlimitedtowalls,electronicdevices,pillarsandmirror.Wirelessconnectionmayfluctuateduetothefactorsmentionedabove,whicharenotwithinViewQwest’scontrol.ViewQwestshallnotbeliableforanylossordamageduetosuchfluctuation.Subscriberissolelyresponsibleforprovidingnecessaryequipmentathisorherowncosttoextendwirelesscoverageshouldtheneedarise.
1.18 NetLinkTrustandViewQwestServiceInstallationa. ShouldtherebeissueswiththeFibreTerminationPoint,ViewQwestundertakestoliaisewithNetLinkTrusttoresolvetheissuesbutisnotresponsibleandaccountableforanydelayindelivery
ofViewQwestserviceasaresultoftheissues.b. ShouldtheissuepertainingtoFibreTerminationPointpersistsmorethan15daysfromthedaytheissueisreported,customercanchoosetocancelViewQwestservicewithnopenaltyfee.c. ShouldcustomerchoosetocancelViewQwestserviceuponsuccessfulNetLinkTrustactivationandpriortoViewQwestinstallation,heorsheshallbeliabletopayforthetotalmonthly
subscriptionsfortheremainingcontractandthecostpriceofallthefreepromotionalitemsgiventothecustomer.d. ViewQwestpaysNetlinkTrustupfrontfortheFTPinstallationandthesubscribercommitstoreimburseViewQwestthroughthe“FibreTerminationPointinstallation–Monthlyinstallmentplan”,
ifselectedinsteadoftheone-timepayment.Intheeventthatthesubscriberterminatesorrecontractorupgradetheirsubscriptionbeforetheendofthiscontract,theremainingchargesshallapply.
e. IfnoonsiteinstallationisconfirmedpriortoNetLinkTrustactivation,ViewQwestonsiteserviceinstallationdatemustbebookedwithin30daysoftheNetLinkTrustactivationdate.FailuretoconfirmontheonsiteinstallationdatewillsubjectsubscribertothemiscellaneouschargeasstatedinTable1(b).
f. Ifinstallationhasbeenselected,subscriberorauthorizedrepresentativehastobepresentduringthescheduledinstallationappointmentdateandtimeattheserviceinstallationaddress.FailuretobeavailableonthedateofViewQwestonsiteinstallationappointmentwillresultinsubscriberbeingsubjectedtothemiscellaneouschargestatedinTable1(b).
g. ThereisnoNetLinkTrustinstallationonSundays.h. TopostponeViewQwestonsiteinstallation,subscriberwillhavetonotifyViewQwest5workingdaysinadvanceoftheconfirmedViewQwestonsiteinstallationappointmentdate.Subscriberis
allowedtopostponetheonsiteinstallationdate,aslongasitiswithin30daysoftheinitialonsiteinstallationappointmentdate.Postponingofonsiteinstallationformorethan30daysoftheinitialonsiteinstallationdateissubjectedtomanagement’sapproval.Shouldthepostponementbeapproved,itwillbeatthediscretionofViewQwesttochargethesubscriberthemonthlysubscriptionfortheuninstalledperiod.
i. CancellationofconfirmedViewQwestonsiteinstallationappointmentafterNetLinkTrustactivationdatewillsubjectsubscribertothemiscellaneouschargeasstatedinTable1(b).j. Shouldtherebeanyadditionalinstallationormaterialrequired,itwillbeatthediscretionofthesubscriberandarenotreimbursablebyViewQwest.k. SubscriberistoprovideViewQwestauthorisedpersonnelwithassistance,co-operation,facilitiesandenvironmentalconditionsforinstallationofViewQwestservice.Suchfacilitiesincludebut
notlimitedtohousingofequipment,secureandconstantelectricalsupply,back-upelectricalsupplyandelectricalnecessitiesneededtoenabletheinstallationandactivationofViewQwestservice.
l. TheOpticalNetworkUnit(ONU)akaModemisunderwarrantyfortheentiredurationofthesubscription.Incaseofloss,defects,damage,misuse,actsofGod,accidentorunauthorisedalteration/repair,replacementoftheONUwillbechargeableat$267.50.
©2019ViewQwestPteLtd.AllRightsReserved.(CompanyRegistrationNo.&GSTReg.No.:19-9507067-H)20BendemeerRoad,#01-09,Singapore339914.Tel:+6531020000Fax:+6564911008
Email:[email protected]
m. ViewQwestreservestherighttoreplaceanyhardware,withanequivalentintermsofperformance,withoutpriornoticetothesubscriber.n. ViewQwestwillnotberesponsibleforrouterspurchasedfromthirdpartiesnorexistingon-premisecablingrelatedtotheprovisionofViewQwestservices.o. Intheeventthatasubscriberoptstouseanexistingrouterthatissupported,ViewQwestundertakestoinstallitfreeofcharge,ifit’spartofthebroadbandbundle.Iftherouterisnota
supportedmodel,ViewQwestundertakestoinstallitonabest-effortbasisandwillchargeafeeuponsuccessfulinstallation.AsuccessfulinstallationisdefinedastheavailabilityofInternetaccessviatherouter’sEthernetport(s)aswellasinternetaccessviaWi-Fi™(ifavailableontherouter).
p. ViewQwestinstallationanddeliveryarenotavailableduringSingaporePublicHolidays.q. Self-installationofequipmentfor1GbpsFibreBroadbandBundlesign-up:
i. AfterNetLinkTrustactivationdate,relevantequipmentwillonlybedeliveredtocustomer’sserviceaddressforself-installation.Onsiteinstallation(i.e.ViewQwestengineerwillbesenttopremisetoassistwithinstallation)ischargeableat$80pertripforweekdays(9amto6pm),$120forweekdays(6pmto8pm)andSaturday(9amto6pm).
ii. Shouldtherebeanyhigh-lossissue(indicatedbyaredalarmlight),customersaretocallintoinformViewQwest.ViewQwestwillthenarrangeforanonsitevisittocheckontheissue.Therewillnotbeanyonsiteinstallationchargeshoulditbegenuinehighlossissue.
iii. Ifequipmentisfaultyupondelivery,ViewQwestwillarrangetoreplacetheequipment.Arrangementtoreplacetheequipmentwillnotbechargeableshoulditbeagenuinefaultyequipment.Otherwise,adeliveryfeeof$50willbeimposedtothecustomer.
iv. ViewQwestwillchargeatechnicalonsitecasefeeof$150ifanonsiteisscheduledbythesubscriberforrectificationofissuesthatarenotsupportedbyViewQwest.v. Customerswillhavetoreceivetheequipmentwithin5workingdaysafterthelastdeliveryattemptbycourierservice.Failuretoreceivetheitemswithin5workingdaysafterlastdelivery
attemptbycourierservicewillsubjectsubscribertothemiscellaneouschargestatedinTable1(b).Shouldcustomerswishtoproceedwiththeinstallation,theequipmentwillhavetobeself-collectedatViewQwestMainShowroom.
vi. DPEXistheofficialcourierserviceofViewQwestforthedeliveryoftheitems.Shouldyouhaveanyenquiriesregardingthedeliveryofyouritem,[email protected]+6567818888.
vii. TrackingIDwillbeavailableforyourinformationafteryouritemisreceivedbyDPEX.viii. ViewQwestonlyprovidessupportforroutersindicatedintheServiceApplicationandAgreementForm.Nosupportassistancewillbeprovidedforanyotherunsupportedrouters.ix. Billingwillstart1dayaftersuccessfuldeliveryoftherelevantequipment.x. ViewQwestwillnotberesponsiblewhatsoeverfordelaysinthedeliveryashandledbycourierservice.
1.19 BillingandPaymentsa. Subscriberwillbechargedaccordingtotheservicesubscribedanduponactivationoftheservice.ViewQwestwillbillthesubscriberaccordingtothebillingcyclerelevanttothesubscriber’s
account.b. Monthlypaymentof$42.50forFibernet™1GbpsMaxPlaniseffectiveforthe24monthuponserviceactivation.Customerswillbebilled$42.50/mthforFibernet™1GbpsMaxPlanafterthe
stipulatedcontractterm.Unlessthiscontractisreplacedbyanewserviceuponre-contract,orbyanewserviceofgreatervalueifthecontractdurationislessthan22months.c. Monthlypaymentof$57.50forFibernet™2GbpsMaxPlaniseffectiveforthe24monthuponserviceactivation.Customerswillbebilled$57.50/mthforFibernet™2GbpsMaxPlanafterthe
stipulatedcontractterm.Unlessthiscontractisreplacedbyanewserviceuponre-contract,orbyanewserviceofgreatervalueifthecontractdurationislessthan22months.d. Monthlypaymentof$59.90forFibernet™1GbpsRaptorPlaniseffectiveforthe24monthuponserviceactivation.Customerswillbebilled$59.90/mthforFibernet™1GbpsRaptorPlanafterthe
stipulatedcontractterm.Unlessthiscontractisreplacedbyanewserviceuponre-contract,orbyanewserviceofgreatervalueifthecontractdurationislessthan22months.e. Monthlypaymentof$79.90forFibernet™2GbpsRaptorPlaniseffectiveforthe24monthuponserviceactivation.Customerswillbebilled$79.90/mthforFibernet™2GbpsRaptorPlanafterthe
stipulatedcontractterm.Unlessthiscontractisreplacedbyanewserviceuponre-contract,orbyanewserviceofgreatervalueifthecontractdurationislessthan22months.f. Monthlypaymentof$49.90forFibernet™1GbpsFreedomOrbiTMMeshLitePlaniseffectiveforthe24monthuponserviceactivation.Customerswillbebilled$49.90/mthforFibernet™1Gbps
FreedomOrbiTMMeshLitePlanafterthestipulatedcontractterm,unlessthiscontractisreplacedbyanewserviceuponre-contract,orbyanewserviceofgreatervalueifthecontractduration islessthan22months.
g. Monthlypaymentof$59.90forFibernet™2GbpsFreedomOrbiTMMeshLitePlaniseffectiveforthe24monthuponserviceactivation.Customerswillbebilled$59.90/mthforFibernet™2GbpsFreedomOrbiTMMeshLitePlanafterthestipulatedcontractterm,unlessthiscontractisreplacedbyanewserviceuponre-contract,orbyanewserviceofgreatervalueifthecontractduration islessthan22months.
h. Monthlypaymentof$51.90forFibernet™1GbpsFreedomOrbi™MeshPlaniseffectiveforthe24monthuponserviceactivation.Customerswillbebilled$51.90/mthforFibernet™1GbpsFreedomOrbi™MeshPlanafterthestipulatedcontractterm,unlessthiscontractisreplacedbyanewserviceuponre-contract,orbyanewserviceofgreatervalueifthecontractdurationis lessthan22months.
i. Monthlypaymentof$61.90forFibernet™2GbpsFreedomOrbi™MeshPlaniseffectiveforthe24monthuponserviceactivation.Customerswillbebilled$61.90/mthforFibernet™2GbpsFreedomOrbi™MeshPlanafterthestipulatedcontractterm,unlessthiscontractisreplacedbyanewserviceuponre-contract,orbyanewserviceofgreatervalueifthecontractdurationis lessthan22months.
j. Monthlypaymentof$69.90forFibernet™1GbpsFreedomOrbi™MeshSmartPlaniseffectiveforthe24monthuponserviceactivation.Customerswillbebilled$69.90/mthforFibernet™1GbpsFreedomOrbi™MeshSmartPlanafterthestipulatedcontractterm,unlessthiscontractisreplacedbyanewserviceuponre-contract,orbyanewserviceofgreatervalueifthecontractdurationislessthan22months.
k. Monthlypaymentof$79.90forFibernet™2GbpsFreedomOrbi™MeshSmartPlaniseffectiveforthe24monthuponserviceactivation.Customerswillbebilled$79.90/mthforFibernet™2GbpsFreedomOrbi™MeshSmartPlanafterthestipulatedcontractterm,unlessthiscontractisreplacedbyanewserviceuponre-contract,orbyanewserviceofgreatervalueifthecontractdurationislessthan22months.
l. Monthlypaymentof$79.90forFibernet™1GbpsFreedomOrbi™MeshUltraPlaniseffectiveforthe24monthuponserviceactivation.Customerswillbebilled$79.90/mthforFibernet™1GbpsFreedomOrbi™MeshUltraPlanafterthestipulatedcontractterm,unlessthiscontractisreplacedbyanewserviceuponre-contract,orbyanewserviceofgreatervalueifthecontractduration islessthan22months.
m. Monthlypaymentof$89.90forFibernet™2GbpsFreedomOrbi™MeshUltraPlaniseffectiveforthe24monthuponserviceactivation.Customerswillbebilled$89.90/mthforFibernet™2GbpsFreedomOrbi™MeshUltraPlanafterthestipulatedcontractterm,unlessthiscontractisreplacedbyanewserviceuponre-contract,orbyanewserviceofgreatervalueifthecontractduration islessthan22months.
n. Monthlypaymentof$69.90forFibernet™1GbpsFreedomASUSAXMeshPlaniseffectiveforthe24monthuponserviceactivation.Customerswillbebilled$69.90/mthforFibernet™1GbpsFreedomASUSAXMeshPlanafterthestipulatedcontractterm,unlessthiscontractisreplacedbyanewserviceuponre-contract,orbyanewserviceofgreatervalueifthecontractdurationis lessthan22months.
o. Monthlypaymentof$79.90forFibernet™2GbpsFreedomASUSAXMeshPlaniseffectiveforthe24monthuponserviceactivation.Customerswillbebilled$79.90/mthforFibernet™2GbpsFreedomASUSAXMeshPlanafterthestipulatedcontractterm,unlessthiscontractisreplacedbyanewserviceuponre-contract,orbyanewserviceofgreatervalueifthecontractdurationis lessthan22months.
p. BillingforMonthlyPaymentPlanswillbedonemonthlyandinadvanceforsubscriberwhooptedforthemonthlypaymentplan.ThesubscriberherebyagreestopayViewQwestforallcharges incurredontheirmonthlyinvoice.Allchargesarecalculatedandbilledasperlistedhere(validasatthetimesigningthisform).
q. Subscriberisrequiredtochecktheinvoicessenttotheregisteredemailperiodically.However,issuanceofinvoiceisnotcompulsoryforsubscribertomakepaymenttoViewQwest.r. Billsaretobesettledfullwithin7netdaysfromthebilldate,asstatedintheinvoice.Failuretodosowillresultinsuspensionorterminationofserviceregisteredunderthesubscriber’saccount,
untilfullpaymentismade.s. SubscriberisresponsibleforverifyingtheaccuracyofthebillandinformingViewQwestofanydiscrepancywithin7netdaysfromthebilldate,failingwhichsubscriberwillbedeemedtohave
acceptedthebillascorrectlyrenderedandfinal.t. Ifthereisanydisputeinthefeesstatedinthebill,subscribermustinformViewQwest’sbillingdepartmentinwritingwithin7netdaysfrombilldate.Uponacknowledgingthedispute,
ViewQwestwillinvestigatethedisputeandprovidearesponsetothesubscriberassoonaspossible,andthedecisionwillbeconclusiveandbindinguponthesubscriber.IfthedisputeisresolvedinfavourofViewQwest,subscriberisliabletopaythedisputedamountimmediately.
u. Subscriberisresponsibleforverifyingtheaccuracyofthepayment.PaymentisdonethroughdeductionofsubscriptionfromthesubmittedCreditorDebitCard,orsuchothermodeofpaymentasmaybemadeavailablebyViewQwestfromtimetotime.
1.20 ServiceSuspensionandTerminationa. ServiceSuspension
i. Serviceregisteredunderthesubscribermaybesuspendedduetonon-paymentorrequestbythecustomer.ii. Ifsubscriberfailstosettle2billsconsecutively,anemailwillbesenttothesubscriberasareminderforthemissedpayment.iii. SubscribermayrequesttoextendtheduedateorpayonalaterdateasreviewedandapprovedbyViewQwestonacasetocasebasis.iv. Ifsubscriberfailstosettlethetotalamountwithin3daysfromthedateofemailorfailstopayonthelaterdate,ViewQwestwillcontactthesubscribertoinformaboutthesuspension.v. Ifthereisnoresponsebythesubscriber,theserviceregisteredunderthesubscriber’saccountwillbesuspendedwithoutpriornotice.vi. Ifnopaymentismadewithin14daysafterthesuspension,theserviceregisteredunderthesubscriberwillbeterminatedwithnopriornoticeandsubscribershallnothaveobjectiontothe
termination.ViewQwestmightundertakenecessarylegalactionagainstthesubscribertorecovertheamountduebythesubscriber.vii. TheserviceregisteredunderthesubscriberwillbefullyrestoredonlyaftersubscriberhaspaidfullythetotalamountowingtoViewQwest.viii. Subscribermaychoosetosuspendtheservicefornomorethansixmonthswithinthecontractterm,afterwhichthemonthlysubscriptionplanchargeswillresumeaspernormal.ix. Therewillbearecurringchargeof$16.05(afterGST)permonthtothemonthlybillduringtherequestedsuspensionperiod.x. Theremainingcontracttermwillbeextendedbythenumberofmonthstheservicewassuspended.xi. MoreTermsandConditionscanbefoundontheTemporarySuspensionofServicesApplicationForm.
©2019ViewQwestPteLtd.AllRightsReserved.(CompanyRegistrationNo.&GSTReg.No.:19-9507067-H)20BendemeerRoad,#01-09,Singapore339914.Tel:+6531020000Fax:+6564911008
Email:[email protected]
b. ServiceTerminationi. Serviceregisteredunderthesubscribermaybeterminatedwithnopriornoticeduetonon-payment,duetonoticefromsubscribertoterminatetheservicewithViewQwestoranyother
reasonsasaresultofsubscriber’snegligencefortheimproperuseoftheservice.ii. Shouldtherebeanyremainingfreemonthsofsubscriptioninthecaseofearlytermination,subscriberwillnotbeentitledtothosemonthsandisliabletoreimburseViewQwestforthe
totalmonthlysubscriptions.iii. Areactivationchargeof$79.25mustbepaidinadvanceshouldtheservicesberequiredagain.iv. SubscriberwhowishestoterminatetheserviceshallinformViewQwest’sCustomerService7daysinadvanceoftermination.Theterminationwillbedonewithin3to5workingdaysupon
returnofallhardwareorequipmentprovided(ONU,PatchCableandPowerAdaptor)ingoodworkingorderandconditiontoViewQwest’sMainshowroom,failingwhichViewQwestmayinitsoptiondeemtheservice(andanyplansthereof)tobecontinuingatthefullstipulatedcharges.
v. Subscriberwhowishestoterminatetheservicebeforethe24thmonthwillbeliableforthetotalmonthlysubscriptionsfortheremainingmonthsandterminationpenaltiesifapplicable.vi. Subscribershallreturnallleasedhardwareorequipment(ONU,PatchCableandPowerAdaptor)ingoodworkingorderandconditiontoViewQwest,failingwhich,theequipmentwillbe
consideredlostandthesubscribershallbeliabletopaytheapplicablechargesasstatedherein.vii. IntheeventsubscriberterminatestheFibreBroadbandServiceregisteredunderthesubscriber,allValueAddedServicesexceptTrendMicroHomeNetworkSecurityshallalso
automaticallybeterminated.Subscribershallbeliabletopayallterminationchargesinvolved,ifapplicable.
1.21 HardwareandEquipmentWarrantiesa. KairaTechnologiesPteLtd(authoriseddistributorofNETGEAR®productsinSingapore)isapartnerofViewQwestforthispromotionandisresponsibleforallNetgear®hardwarewarranties.
WarrantyforallNETGEAR®productsis3yearsbasedoncarry-intoKairaRMAServiceCentreatthefollowingaddress:i. RMAServiceCentre:178PayaLebarRoad#02-02S(409030)ii. ContactNumber:64944879iii. OperatingDaysandHours:MondaytoFriday(ExcludingPublicHolidays),9amto6pm
b. WarrantyforNetgear®hardwareisvalidwithshowofpurchaseofactiveandvalidViewQwestmonthlyinvoiceorServiceNotificationLetterofcurrentViewQwestcontract.c. Avertek(authoriseddealerofAsusRoutersinSingapore)isapartnerofViewQwestofthispromotionandisresponsibleforallASUSdeviceswarrantiesfor2yearsuponsuccessfulactivationof
service.d. AvertekisresponsibleforallArozziproductwarrantiesfor2yearsuponsuccessfuldeliveryofproduct.e. WarrantydetailsforTrendMicroHomeNetworkSecuritycanbefoundonthewarrantycardprovidedwithintheHomeNetworkSecurityGatewayStationbox.f. Allwarrantiesaresubjectedtostockavailabilityuponthetimeofrequest.g. Alldealersreservetherighttoreplacetheitemwithanotheritemofsimilarvalue.
2) Termsofservice–OneVoiceTMResidential
a. Selectedpaymentplan(i.e.monthlyorannualbilling)forOneVoiceTMiseffectiveatthepublishedrateinthisformuntiluponsubscriptionexpiryortermination.Terminationrequestistobesubmittedviaemailtocs@viewqwest.com.
b. Allincomingandoutgoinglocalcallsarefree.c. IDDservicesareactivatedonOneVoiceTMplansbyrequest.d. NewcustomerstakingupOneVoiceTMwillbegivenanewnumberasnumberportingfromotherserviceprovidersisnotsupported.Newnumberwillbegeneratedonarandombasis.
3) TermsofService–FreedomDNS
a. FreedomDNSgrantsaccesstocertaingeo-blockedwebsitesaroundtheworld.ViewQwestneitherownsnorisresponsibleforcontentonsaidwebsites.Contentmaybeadded/removedatanypointatthediscretionoftherespectivewebsite/appowners.
b. ViewQwestshallnotberesponsibleforanyfeesincurredorsubscriptionstoanywebsite/appaccessedthroughFreedomDNS.c. Thelistedwebsites/appsaccessiblethroughFreedomDNSaresubjecttochange.ViewQwestreservestherighttoadd/removesupportforanywebsite/appatanytimewithoutpriornotification.d. SubscriberswillnotbeabletoaccessNetflixSingaporetitlesshouldtheyoptforNetflixUSA.RequesttoswitchtheNetflixroutingcantakeupto2businessdays.e. TerminationofFreedomDNSafterthetrialperiod,ifany,hastobesentintocs@viewqwest.com.Anyverbalinstructionshallnotbehonoured.
4) TermsofService–Fiber-Guard(InternetParentalControl)
a. SubscriberneedstoindicateintheServiceApplicationandAgreementFormifFiber-Guard(InternetParentalControl)isrequired.b. Fiber-Guardisintendedtoblockundesirablewebsitesandcontentonly.FreedomDNSwillnotbeapplicableshouldsubscriberchoosetooptforFiber-Guard.c. IfsubscriberoptsforFiber-Guard,thefirst6monthswillbegivenfreeandisoptionalthereafterat$19.95/mth.Themonthlysubscriptionwillcontinueautomaticallyuponendoffreetrial.Subscriberwill
[email protected]. “Moderate”and“High”refertothenumberofdifferentcategoriesofwebsitesthatarebeingblocked–formoreinformationandthefulllistofcategoriesbeingblocked,pleasevisit
https://www.viewqwest.com/faq.
5) TermsofService–TrendMicroHomeNetworkSecuritya. Selectedpaymentplan(i.e.monthlyorupfront24monthspayment)forTrendMicroHomeNetworkSecurityiseffectiveatthepublishedrateinthisformuntiluponsubscriptionexpiryortermination.
Terminationrequestistobesubmittedviaemailtocs@viewqwest.com.Anyverbalinstructionshallnotbehonoured.b. CompleteTerms&ConditionsfortheTrendMicroHomeNetworkSecurityservicecanbefoundathttps://www.viewqwest.com/subscribercare/HNS_TermsAndConditions.pdf.
©2019ViewQwestPteLtd.AllRightsReserved.(CompanyRegistrationNo.&GSTReg.No.:19-9507067-H)20BendemeerRoad,#01-09,Singapore339914.Tel:+6531020000Fax:+6564911008
Email:[email protected]
ConsentforMarketingCommunication
SubscriberagreesthatViewQwestmaycollect,useanddiscloseyourpersonaldata,whichhasbeenprovidedonthisform,forprovidingmarketingmaterialthattheSubscriberagreedtoreceive,inaccordancewiththePersonalDataProtectionAct2012andViewQwest’sdataprotectionpolicy(availableathttps://viewqwest.com/data-protection)
PleaseticktherelevantboxesiftheSubscriberagreestoreceivethefollowing:
Re-contract,newproduct,servicesandrelevantinformationsentviaemailbyViewQwest
IhavereadViewQwest’sGeneralTerms&ConditionsandspecifictermsofservicelistedhereandagreetoadheretothemoncethisorderhasbeenacceptedbyViewQwestPteLtd.Iconfirmthattheinformationgivenhereinistrueandcorrect.
AgreedBy:(Name/Signature) Date:
NETGEAR,theNETGEARlogo,andOrbi™aretrademarksofNETGEAR,Inc.Anyothertrademarksareforreferencepurposesonly.©2015NETGEAR,Inc.Wi-Fi®isatrademarkofWi-FiAlliance.Allothercompany,productandservicenamesmentionedhereinaremarks,trademarks,registeredtrademarksorservicemarksoftherespectiveowner.
Thisspaceisintentionallyleftblank.