Server & Application Monitor (SAM) - Benefits Survey

Server & Application Monitor – Customer Survey Results

October 2014

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Server & Application Monitor (SAM) Customer Survey

» Survey sent to United States Server & Application Monitor customers who are active on maintenance.

» The survey was sent October 13, 2014 and was closed on October 20th, 2014.

» 579 customers responded to the survey 50% were system administrators or system engineers

30% were network administrators

23% were IT Directors/IT Managers

The remaining respondents were application admins, virtual admins, architects, IT generalists, etc.


Summary Results

Server & Application Monitor Improves Service Availability: After implementing Server & Application Monitor, 85% of customers saw some improvement in availability and 39% of customers saw 6% or more improvement in service availability.

Server & Application Monitor helps you Fulfill Monitoring Requests Faster: Before deploying SAM, just 20% of IT pros could respond to a request to monitor a new server/app in less than 30 minutes. After implementing SAM, 59% of users can respond to requests in less than 30 minutes.

Server & Application Monitor helps you Respond More Proactively: Before using SAM, only 14% of respondents were taking proactive actions 50% of the time. After SAM, 49% of respondents were taking proactive action 50% or more of the time.

Server & Application Monitor provides Better TCO: 65% of administrators spend less than 10 hours administering SAM, and 86% of administrators spend less than 20 hours administering SAM per month. That’s around 12% of an admin’s time spent administering the software. 66% of companies who have deployed SAM spent less than $5,000 on training, consulting and other services in the last year.

Server & Application Monitor helps you find the Root Cause Faster & with Fewer People: Before using SAM, just 28% of respondents found the root cause of problems in under 3 hours per month; with SAM, 69% of users say that it takes less than 3 hours to identify root cause of performance issues per month.

Before using SAM, 40% of respondents indicated 4 or more staff was involved in finding the root cause of issues. After SAM, 16% of companies required 4 or more staff to find the root cause.


Server & Application Monitor Improves Service Availability

0 10 20 30 40 50 60 70 80 90

No, availability has not improved significantly.

Yes, availability has improved by .1%

Yes, availability has improved by .1% to .5%

Yes, availability has improved by 1%

Yes, availability has improved by 2% to 5%

Yes, availability has improved by 6% to 10%

Yes, availability has improved by more than 10%

Has your company's availability improved as a result of implementing Server & Application Monitor?

Basic Expert Overall

• Overall, 85% of customers saw some improvement in availability and 39% of customers saw 6% or more improvement in availability.

• Expert users of the product saw far greater availability improvements than basic users. 45% of advanced/expert users saw greater than 5% improvement in availability; 23% of basic users reported a greater than 5% improvement in availability.


Server & Application Monitor helps you Fulfill Monitoring Requests Faster

» Before deploying SAM, just 20% of IT pros could respond to a request to monitor a new server/app in less than 30 minutes. After implementing SAM, 59% of users can respond to requests in less than 30 minutes.

0% 10% 20% 30% 40% 50% 60% 70%

Less than 30 minutes

1-2 hours

3 to 5 hours

31 to 59 minutes

6 to 10 hours

greater than 10 hours

Time to Respond to Request to Monitor a Server/Application

Before SAM After SAM


Server & Application Monitor helps you Respond More Proactively

» Before using SAM, only 14% of respondents were taking proactive actions 50% of the time. After SAM, 49% of respondents were taking proactive action 50% or more of the time.

0%

5%

10%

15%

20%

25%

30%

0% less than5%

6-10% 11 – 20%20 – 30% 31-40% 41-50% 51-60% 61-70% 71-80% 81-90% 91-100%

% of Proactive Issues Acted Upon

Before SAM After SAM


Server & Application Monitor provides Better TCO

» 66% of companies who have deployed SAM spent less than $5,000 on training, consulting and other services in the last year.

» 65% of administrators spend less than 10 hours administering SAM, and 86% of administrators spend less than 20 hours administering SAM per month. That’s around 12% of an admin’s time spent administering the software.

Excluding the software cost for Server & Application

Monitor, how much have you spent in the last 12 months

on training (including class fees and travel expenses),

consulting (installation, upgrade, customization) and other

services related to implementing or upgrading Server &

Application Monitor?


Server & Application Monitor helps you find the Root Cause Faster & with Fewer People

» Before using SAM, just 28% of respondents found the root cause of problems in under 3 hours per month; with SAM, 69% of users say that it takes less than 3 hours to identify root cause of performance issues per month.

0% 10% 20% 30% 40% 50% 60% 70% 80%

> 80 hours

51-80 hours

31-50 hours

16-30 hours

11 – 15 hours

4-10 hours

Less than 3 hours

Time it Takes to Find the App/Server Root Cause per Month

Before After

0% 10% 20% 30% 40% 50% 60% 70%

1

2 to 3

4 to 5

6 to 10

>10

Overall Users Involved in Root Cause Analysis

Before After

» Before using SAM, 40% of respondents indicated 4 or more staff was involved in finding the root cause of issues. After SAM, 16% of companies employ 4 or more staff to find the root cause.


Saving Time Saves Money

» According to the mode, each hour of downtime costs companies $1,000 to $10,000.

» A 1% annual improvement in availability could save between $20,000 and $208,000.


Learn More

» Learn More & Free Trial: Solarwinds.com/SAM

» Administrator Guide: http://www.solarwinds.com/documentation/en/flarehelp/sam/default.htm#cshid=OrionAPMSAMvsAPM.htm

Server & Application Monitor (SAM) - Benefits Survey

Technology

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