Serve well to serve always! - Luis Alt, Livework
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Transcript of Serve well to serve always! - Luis Alt, Livework
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Luis Alt | Livework | @luisAlt
Lowering the volume on Service Design.Serve well to always serve!
October 3rd, New York City
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Livework © 2015
New York, October 3, 2015
PRESENTATION
www.liveworkstudio.com.br São Paulo Brasília London Oslo Rotterdam Beirut
Serve well to always serve!
Service Design Global Conference
Luis Alt / @luisAlt
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Service Design. Why?
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WHY SERVICE DESIGN?
My user journey…
Aware Early Use Regular Use
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Wasn’t your presentation about selling Service Design? NO, meaning YES.
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SELLING SERVICE DESIGN
Livework in Brazil
Cre
dits:
Flic
kr / J
únio
r R
eis
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SELLING SERVICE DESIGN
The country hasn’t improved
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SELLING SERVICE DESIGN
Service (Design) Awareness
SERVICE DESIGNService Design
Great Services
Business Results
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SELLING SERVICE DESIGN
Service (Design) Awareness
SERVICE DESIGN RESULTSPushService Design
Great Services
Business Results
![Page 10: Serve well to serve always! - Luis Alt, Livework](https://reader030.fdocuments.in/reader030/viewer/2022021507/5873d5561a28ab9d168b7139/html5/thumbnails/10.jpg)
SELLING SERVICE DESIGN
Service (Design) Awareness
SERVICE DESIGN RESULTSPushService Design
Great Services
Business Results
![Page 11: Serve well to serve always! - Luis Alt, Livework](https://reader030.fdocuments.in/reader030/viewer/2022021507/5873d5561a28ab9d168b7139/html5/thumbnails/11.jpg)
SELLING SERVICE DESIGN
Service (Design) Awareness
SERVICE DESIGN RESULTSPushService Design
Great Services
Business Results
SERVICE DESIGN RESULTSPull
![Page 12: Serve well to serve always! - Luis Alt, Livework](https://reader030.fdocuments.in/reader030/viewer/2022021507/5873d5561a28ab9d168b7139/html5/thumbnails/12.jpg)
SELLING SERVICE DESIGN
Service (Design) Awareness
SERVICE DESIGN RESULTSPushService Design
Great Services
Business Results
SERVICE DESIGN RESULTSPull
VALUE OF DELIVERING GREAT SERVICES
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SELLING SERVICE DESIGN
We have to make people aware of how important it is to deliver great service experiences!
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SERVE WELL TO ALWAYS SERVE!
The rules have changed!
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SERVE WELL TO ALWAYS SERVE!
Services in Brazil
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SERVE WELL TO ALWAYS SERVE!
Eternal Love Trinity
COVER CONTENT COEXISTENCE
Attraction Retention
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SERVE WELL TO ALWAYS SERVE!
New clients are not infinite!
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SERVE WELL TO ALWAYS SERVE!
Enough is not enough!
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SERVE WELL TO ALWAYS SERVE!
It’s all about culture!
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WHY SERVICE DESIGN?
Ultimate goal: to shape a better world of services.
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Want to know more?
Luis AltCONTACT
Thank you!
@luisAlt
Livework © 2015 www.liveworkstudio.com.br São Paulo Brasília London Oslo Rotterdam Beirut
The new book by Livework is available to pre-order at Amazon.
http://liveworkstudio.com/collections/sdn15/