Serve This, Not That! — MPI WEC
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Transcript of Serve This, Not That! — MPI WEC
Ser e ThisNot That!
August 4-5, 2014 MPI WEC Tracy Stuckrath, CSEP, CMM, CHC, CFPM
@tstuckrath
@tstuckrath MPI WEC 2014 • Serve This, Not That!
Tracy Stuckrath• Certified event professional,
strategic meetings manager & health coach
• One of 15 million+ Americanswith food allergies
• Studied at Institute of Integrative Nutrition
• Founded Thrive! in 2010
• Not a doctor, nutritionist or lawyer
CSEP, CMM, CHC, CFPM
@tstuckrath MPI WEC 2014 • Serve This, Not That!
@tstuckrath MPI WEC 2014 • Serve This, Not That!
Understand the Different Dietary Needs
Grasp Similarities & Differences in the Dietary Needs
Learn how to navigate a catering menu & what questions to ask of F&B partners
Essential Learning Components
u
v
w
April 11, 2014
@tstuckrath MPI WEC 2014 • Serve This, Not That!
our common ground,
~James Beard
“Food is
a universal experience.”
“Food is the only thing
you're going to buy that
becomes you.”Carlo Petrini
@tstuckrath MPI WEC 2014 • Serve This, Not That!
1.8 MillionMeetings
@tstuckrath MPI WEC 2014 • Serve This, Not That!
1.8 MillionMeetings225 Million
People$54.5 BillionFood & Beverage
@tstuckrath MPI WEC 2014 • Serve This, Not That!
Gluten Free
Food Allergies
RAW
Organic LocalVEGAN
Vegetarian
PescitarianH
alal
Kos
her
Tree Nuts
Celiac
Corn Clean EatingMacrobiotic
PaleoRave
Buddhism
Crohn’s
Menu Labeling
Food Safety
AD
A
FALC
PA
@tstuckrath MPI WEC 2014 • Serve This, Not That!
7 : 10Chronic Disease
@tstuckrath MPI WEC 2014 • Serve This, Not That!
25.8 millionDiabetes
@tstuckrath MPI WEC 2014 • Serve This, Not That!
35% / 17%Obesity
@tstuckrath MPI WEC 2014 • Serve This, Not That!
15 millionFood Allergy
@tstuckrath MPI WEC 2014 • Serve This, Not That!
1 : 133Celiac Disease
@tstuckrath MPI WEC 2014 • Serve This, Not That!
27 millionVegetarian & Vegan
@tstuckrath MPI WEC 2014 • Serve This, Not That!
36%Religious
@tstuckrath MPI WEC 2014 • Serve This, Not That!
11.2 millionKosher
@tstuckrath MPI WEC 2014 • Serve This, Not That!
Milk Allergy | Gluten-free | Peanut Allergy
Peanut Butter Milkshake
Chocolate M&Ms
TwizzlersLime Mango Sorbet
Serve This, Not That
@tstuckrath MPI WEC 2014 • Serve This, Not That!
@tstuckrath MPI WEC 2014 • Serve This, Not That!
Milk Allergy | Gluten-free | Peanut Allergy
Peanut Butter Milkshake
Chocolate M&Ms
TwizzlersLime Mango Sorbet
Serve This, Not ThatVegan
@tstuckrath MPI WEC 2014 • Serve This, Not That!
@tstuckrath MPI WEC 2014 • Serve This, Not That!
<
Pescetarian | Gluten-free | Lent
Serve This, Not That
Fish Fried Pig Fried ChickenMuffins
@tstuckrath MPI WEC 2014 • Serve This, Not That!
@tstuckrath MPI WEC 2014 • Serve This, Not That!
Vegan | Gluten-Free | Dairy Allergy
Kale Salad w/ Quinoa,
Tangerines & Roasted Almonds
Grilled Chicken Cheese, Nut & Fruit Tray
Pasta Alfredo with Spinach
Serve This, Not That
@tstuckrath MPI WEC 2014 • Serve This, Not That!
@tstuckrath MPI WEC 2014 • Serve This, Not That!
No Mammals | Lactose-free | Kosher
BBQ Shrimp with Coleslaw
Caramelized Onion, Spinach & Blue Marble
Quiche
MeatballsSalsa Baked Salmon
Serve This, Not That
@tstuckrath MPI WEC 2014 • Serve This, Not That!
@tstuckrath MPI WEC 2014 • Serve This, Not That!
Tree Nut Allergy | Celiac Disease | Melon Allergy | No Seafood
Roast Chicken with Pesto
Pan-fried chicken, beets & Brussels sprouts
Shaved Cantaloupe and Prosciutto Salad
Walnut crusted Halibut
Serve This, Not That
@tstuckrath MPI WEC 2014 • Serve This, Not That!
food decision“Every
we make
sends a message to our body.
Dr. Berardi, Precision Nutrition
opportunityProvides an
to direct, shape, & remake
Dr. Berardi, Precision Nutrition
health.Our
Dr. Berardi, Precision Nutrition
Dr. Berardi, Precision Nutrition
body composition.Our
Dr. Berardi, Precision Nutrition
performance.Our
Dr. Berardi, Precision Nutrition
well-being.”Our
@tstuckrath MPI WEC 2014 • Serve This, Not That!Elc #1
Addressing Dietary NeedsFood Allergies | Medical Conditions | Personal Preferences | Religious Beliefs
8150+
90
160
April 11, 2014
@tstuckrath MPI WEC 2014 • Serve This, Not That!
Celiac Disease
Genetic autoimmune disease
1:133
Malabsorption
Avoid Gluten
No cure
Oatmeal?
Wheat | Rye | Barley
@tstuckrath MPI WEC 2014 • Serve This, Not That!
SugarAddictive,
destructive substance
14257
“We are at a time when it is unprecedentedly
to be a !
Adam Shprintzen, The Vegetarian Crusade
livingeasy
vegetarian.”
@tstuckrath MPI WEC 2014 • Serve This, Not That!
Avoid • Beef • Pork • Poultry • Fish • Shellfish
@tstuckrath MPI WEC 2014 • Serve This, Not That!
Vegan
Avoid • Beef • Pork • Poultry • Fish • Shellfish • Eggs • Honey • Milk
Paleo• Processed
foods • Sugar, candy
• Sweet fruit • Grains • Beans
• Dairy • Seed Oils
No
“Food is an
important part of my
and the way I
Arlene Mathes-Scharf, kashrut.com
religionlive my life.”
@tstuckrath MPI WEC 2014 • Serve This, Not That!
Judaism Kosher x Kosher finned fish only Kosher Not with
meat
Buddhism x x some P P
Hinduism x x Restricted/Avoided ? x
Islam Halal x Halal x x
Rastafarianism x x no fish over 12” x
Seventh Day Adventist x x x ?
Sikhin some sects
Halal or Kosher x
@tstuckrath MPI WEC 2014 • Serve This, Not That!
Protestants Few Restrictions
Roman Catholicism
Restricted on certain days
Eastern Orthodox
Restrictions
Restrictions
Jainism x x x x x x
Mormonism x
Baha’i some are vegetarians x
April 11, 2014
@tstuckrath MPI WEC 2014 • Serve This, Not That!
JANUARY Chinese New Year (Confucian/Taoist/Buddhist) !!FEBRUARY Ash Wednesday (Christian) Lent (Christian) !!APRIL Good Friday (Christian) Easter (Christian) Shavuot (Jewish) Passover (Jewish) !!JUNE/JULY Ramadan (Islamic) !JULY/AUGUST Eid al-Fitr (Islamic) Krishna Janmashtami (Hindu) !
SEPTEMBER/OCTOBER Sukkot (Jewish) Rosh Hashanah (Jewish) !!OCTOBER Navratri (Hindu) Shemini (Jewish) Yom Kippur (Jewish) Simchat Torah (Jewish) Eid al-Adha (Islamic) !!NOVEMBER Diwali (Hindu/Buddist/Sikhism/Jainism) Thanksgiving !!DECEMBER Hanukkah (Jewish) Christmas (Christian)
@tstuckrath MPI WEC 2014 • Serve This, Not That!Elc #1
Discovery Experiences
@tstuckrath MPI WEC 2014 • Serve This, Not That!
Vegetarian Vegan Gluten-Free Paleo Kosher Catholicism Halal
Eggs P O P P P P P
Milk PALTERNATIVE Almond, Soy,
Coconut, Hemp, Rice Milks
AVOID Wheat, Rye, Barley, Couscous, Starches, Malt, Casein, Bread,
Crackers, Cereal, Dairy, Cheese, Milk, Buttermilk
OAVOID
milk products and meat at the same
meal P ?
Soy Great source of protein
Great source of protein P
AVOID LEGUMES & BEANS:
soy, lentils, black beans, pinto beans, red beans, peanuts,
white beans, garbanzo beans++
During Passover some Jews
avoid all legumes
P Good source of protein
Wheat P PAVOID
wheat, rye & barley and anything that contains a form of
them
AVOID ALL GRAINS wheat, rice, corn, quinoa, amaranth,
buckwheat, wild rice, spelt, rye, sorghum,
oats, teff, amaranth++
During Passover only unleavened
breads are allowed; grains
P ?
Shellfish ? O PWild caught,
grass-fed, hormone &
antibiotic free Meats, Fish, Pork, Poultry, Shellfish,
Turkey, Goat, Lamb
O During Lent, this is only
animal protein allowed on
Friday
PFish ? O P Finned fish only PTree Nuts Good source
of proteinGood source
of protein P!Need to read packaging for flavorings &
spices
P P P Good source of protein
Peanuts Good source of protein
Good source of protein
See Note Soy Above
During Passover some Jews
avoid all legumes
P Good source of protein
GV
E
Vg
N
Sf
W
M
F
S
P
P J C H
@tstuckrath MPI WEC 2014 • Serve This, Not That!
Vegetarian Vegan Gluten-Free Paleo Kosher Catholicism Halal
Eggs P O P P P P P
Milk PALTERNATIVE Almond, Soy,
Coconut, Hemp, Rice Milks
AVOID Wheat, Rye, Barley, Couscous, Starches, Malt, Casein, Bread,
Crackers, Cereal, Dairy, Cheese, Milk, Buttermilk
OAVOID
milk products and meat at the same
meal P ?
Soy Great source of protein
Great source of protein P
AVOID LEGUMES & BEANS:
soy, lentils, black beans, pinto beans, red beans, peanuts,
white beans, garbanzo beans++
During Passover some Jews
avoid all legumes
P Good source of protein
Wheat P PAVOID
wheat, rye & barley and anything that contains a form of
them
AVOID ALL GRAINS wheat, rice, corn, quinoa, amaranth,
buckwheat, wild rice, spelt, rye, sorghum,
oats, teff, amaranth++
During Passover only unleavened
breads are allowed; grains
P ?
Shellfish ? O PWild caught,
grass-fed, hormone &
antibiotic free Meats, Fish, Pork, Poultry, Shellfish,
Turkey, Goat, Lamb
O During Lent, this is only
animal protein allowed on
Friday
PFish ? O P Finned fish only PTree Nuts Good source
of proteinGood source
of protein P!Need to read packaging for flavorings &
spices
P P P Good source of protein
Peanuts Good source of protein
Good source of protein
See Note Soy Above
During Passover some Jews
avoid all legumes
P Good source of protein
GV
E
Vg
N
Sf
W
M
F
S
P
P J C H
ALTERNATIVES Almond, Soy, Coconut,
Hemp, Rice, Tofu
AVOID All animals and milk products
NOT THAT danishes, muffins, waffles, pancakes, yogurt & granola, rolls, doughnuts, cookies, crackers, pizza, spanakopita, pasta, sliders, burritos,
pies, tarts, Asian marinades
SERVE THIS Tofu, Coconut Yogurt, French
Toast, Quinoa, Fresh Fruit, Lentils, Hummus
Sandwich
@tstuckrath MPI WEC 2014 • Serve This, Not That!
Vegetarian Vegan Gluten-Free Paleo Kosher Catholicism Halal
Eggs P O P P P P P
Milk PALTERNATIVE Almond, Soy,
Coconut, Hemp, Rice Milks
AVOID Wheat, Rye, Barley, Couscous, Starches, Malt, Casein, Bread,
Crackers, Cereal, Dairy, Cheese, Milk, Buttermilk
OAVOID
milk products and meat at the same
meal P ?
Soy Great source of protein
Great source of protein P
AVOID LEGUMES & BEANS:
soy, lentils, black beans, pinto beans, red beans, peanuts,
white beans, garbanzo beans++
During Passover some Jews
avoid all legumes
P Good source of protein
Wheat P PAVOID
wheat, rye & barley and anything that contains a form of
them
AVOID ALL GRAINS wheat, rice, corn, quinoa, amaranth,
buckwheat, wild rice, spelt, rye, sorghum,
oats, teff, amaranth++
During Passover only unleavened
breads are allowed; grains
P ?
Shellfish ? O PWild caught,
grass-fed, hormone &
antibiotic free Meats, Fish, Pork, Poultry, Shellfish,
Turkey, Goat, Lamb
O During Lent, this is only
animal protein allowed on
Friday
PFish ? O P Finned fish only PTree Nuts Good source
of proteinGood source
of protein P!Need to read packaging for flavorings &
spices
P P P Good source of protein
Peanuts Good source of protein
Good source of protein
See Note Soy Above
During Passover some Jews
avoid all legumes
P Good source of protein
GV
E
Vg
N
Sf
W
M
F
S
P
P J C
ALTERNATIVES Kosher-labeled products,
fresh produce
H
NOT THAT grits, lasagna, steak w/ butter,
cheese burger, pork tenderloin, hummus, lentils, non-certified
kosher products
SERVE THIS Vegetarian, Pareve (Cheese & Meat-free), Spinach Quinoa Cakes, Matzah
pizza, date balls, chocolate agave shots
AVOID milk products &
meat at the same time; legumes at
Passover
@tstuckrath MPI WEC 2014 • Serve This, Not That!
Vegetarian Vegan Gluten-Free Paleo Kosher Catholicism Halal
Eggs P O P P P P P
Milk PALTERNATIVE Almond, Soy,
Coconut, Hemp, Rice Milks
AVOID Wheat, Rye, Barley, Couscous, Starches, Malt, Casein, Bread,
Crackers, Cereal, Dairy, Cheese, Milk, Buttermilk
OAVOID
milk products and meat at the same
meal P ?
Soy Great source of protein
Great source of protein P
AVOID LEGUMES & BEANS:
soy, lentils, black beans, pinto beans, red beans, peanuts,
white beans, garbanzo beans++
During Passover some Jews
avoid all legumes
P Good source of protein
Wheat P PAVOID
wheat, rye & barley and anything that contains a form of
them
AVOID ALL GRAINS wheat, rice, corn, quinoa, amaranth,
buckwheat, wild rice, spelt, rye, sorghum,
oats, teff, amaranth++
During Passover only unleavened
breads are allowed; grains
P ?
Shellfish ? O PWild caught,
grass-fed, hormone &
antibiotic free Meats, Fish, Pork, Poultry, Shellfish,
Turkey, Goat, Lamb
O During Lent, this is only
animal protein allowed on
Friday
PFish ? O P Finned fish only PTree Nuts Good source
of proteinGood source
of protein P!Need to read packaging for flavorings &
spices
P P P Good source of protein
Peanuts Good source of protein
Good source of protein
See Note Soy Above
During Passover some Jews
avoid all legumes
P Good source of protein
GV
E
Vg
N
Sf
W
M
F
S
P
P J C HALTERNATIVES Coconut flour, almond flour,
tapioca starch, arrowroot powder
NOT THAT breads, danishes, muffins, waffles, pancakes, bagels,
rolls, cookies, crackers, pretzels, pizza, spanakopita, pasta, sliders, burritos, pies,
tarts, hummus, lentils
SERVE THIS Eggs, frittata, coconut yogurt, apricot
power bars, ceviche, lettuce wraps, salads, chicken, steak, seafood
AVOID wheat, soy, rye, garbanzo, barley, rice, corn, quinoa,
amaranth, buckwheat, wild rice, spelt, rye, sorghum, oats, teff,
amaranth…all grains and beans
@tstuckrath MPI WEC 2014 • Serve This, Not That!
Discovery ExperienceParticipate | Understand | Comprehend | Learn
Top 8 Food Allergens • Egg • Wheat • Tree Nuts • Peanuts • Shellfish • Fish • Soy • Milk
Gluten-Free • No Wheat • No Rye • No Barley • Oats?
Paleo • No Grains • No Sugar • No Dairy • No Beans • Grass-fed meats
Vegetarian • Eggs & Milk • No sea or land
animals
Vegan • No Eggs & Milk • No sea or land
animals • No honey
GF V
E
VgN
SF
W
M
FS
P P
@tstuckrath MPI WEC 2014 • Serve This, Not That!Elc #1
BREAKFAST TABLE ENHANCEMENTSAll breakfast tables include fresh baked pastries with appropriate accompaniments and freshly brewed Starbucks® coffee and Tazo® herbal teas.
minimum of 25 guests
REVITALIZE Guests will be delighted to wake up to a table filled with fresh sliced seasonal fruit, steel cut Irish oats, farm fresh scrambled eggs, applewood smoked bacon, breakfast sausage and breakfast potatoes^ 24
REVIVE Start the day off right with an assortment of yogurts, seasonal inspired sliced fruits, and chewy New York style bagels with cream cheese 18
AWAKE From the Virginia countryside, a hearty start with chunky cinnamon spiced applesauce, fresh baked biscuits, peppered sausage gravy, country ham, fluffy scrambled eggs, hash brown potatoes, warm cinnamon rolls and honey pecan butter^ 26
INDULGE Impress your guests with fresh picked berries and proseco sabayon, assorted filled croissants, deviled eggs with asparagus and caviar, crabcake eggs benedict florentine, scrambled egg stuffed tenderloin pinwheels with spicy tomato marmalade, grilled herb chicken sausages, creamy potato and fennel soufflé^ 34
RISE Get an extra lift with fresh berry and soy milk smoothies, seasonal fruit skewers, mushroom and gruyere crestless quiche, smoked salmon boursin roulade on rye toasts^ 22
Waffle Iron Station* Made to order malted waffles with a variety of toppings, warm maple syrup, roasted pecan butter 7
Omelet Station* Farm fresh omelets made to order. Choose from a variety of toppings including Virginia ham, crisp bacon, peppers, Spanish onions, tomatoes, mushrooms, herbs, assorted cheeses^ 8
Berkshire bacon eggs Benedict^ 6
Chewy New York style bagels with cream cheese 3
Country sausage^ 2
Smoked applewood bacon^ 2
Aged sharp cheddar cheese grits 3
Pancetta and egg croissant sandwich^ 4
Smoked salmon platter, traditional accompaniments^ 7
Southern buttermilk biscuits with country sausage gravy^ 4
Buttermilk or blueberry pancakes with warm maple syrup 3
Grapefruit juice 3
Cranberry juice 3
Aquahealth bottomless bottled water 2
Cranberry, Orange and Grapefruit juices 3
Red Bull® 4
Champagne or Mimosa 4
THE WESTIN WASHINGTON DULLES AIRPORT 2520 Wasser Terrace . Herndon . Virginia 20171 . USA . Phone: 703-7 9 3 -3366
----- 1 -----
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@tstuckrath MPI WEC 2014 • Serve This, Not That!Elc #1
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Page 7
Chef Performance Cocktail Stations (Available as Dinner Buffets)
Chef Sauté & Small Plate Stations Coffee Braised Boneless Short Ribs Roasted Corn Ancho Smashed Red Potatoes, Green Tomato Avocado Relish Peppercorn Beef Tenderloin Au Gratin Potatoes, Sautéed Spinach & Shallots, Balsamic Reduction Peppercorn Flank Steak Au Gratin Potatoes, Sautéed Spinach & Shallots, Balsamic Reduction Korean Boneless Short Ribs Sweet Potato Fries, Korean Veggie Stir Fry Asian BBQ Marinated Flank Steak Wasabi Potatoes, Korean Veggie Stir Fry Classic Swedish Meatballs Lingonberry, Stroganoff & Spicy Mustard Glaze, Red Jack Mash, Sugar Snap Peas Jerk Chicken & Blackberry-Calvados Reduction Black Beans with Pepper Sauté, Spanish Rice, Sour Cream Drizzle Herb Grilled Chicken Rosemary Infused Mashed Potatoes, Wild Mushroom & Sugar Snap Pea, Jus Maple Glazed Chicken Haricot Vert, Sweet Potato Mash, Brown Sugar Toasted Pecans, Chicken Velouté Parmesan Crusted Chicken Lemon Cream Sauce with Artichoke & Wild Mushrooms, Herbed Rice Pilaf, Slivered Asparagus Spears
Penne Pasta Bowls Chef Sautés to order (Choose two of the following) Lemon Cream Sauce, Chopped Grilled Chicken, Spinach Marinara, Italian Meatballs and Mushroom Sauté Vodka Cream Sauce, Spicy Sausalito Sausage, Roasted Cauliflower Classic Alfredo with Spinach Served with Italian Breads, Olive Oil & Grated Parmesan
Blackened Salmon Sweet Potato Mash, Brown Sugar Toasted Pecans, Sugar Snaps Pan Seared Day Boat Scallops Roasted Corn Risotto, Parmesan Broth, Chive Oil, Micro Greens Escabeche Tilapia Tacos Hot Pressed Flour Tortilla, Jalapeño Slaw, Cilantro Cream Sauce, Salsa Trio Pan Seared Crab Cakes Cajun Remoulade, Tartar Sauce, Jicama Slaw Sushi - Maki & Nigiri Chef's Selection of Creative Rolls including California, Spicy Tuna, Salmon, & Vegetable Accompanied by Wasabi, Pickled Ginger, Soy Sauce, Spicy Mayo & Spiced Radish Slaw
Pork Tenderloin with Maple Mustard Drizzle Sautéed Root Vegetables, Sage, Thyme, Apple Tart Pan Seared Lamb Chops Greek Salad, Feta, Lemon Essence Israeli Couscous, Pine Nuts, Melted Grape Tomatoes Carving Stations Grilled Flank Steak Asian Soy Barbecue, Button Rolls Grilled Bourbon Peppercorn Flank Steak Horseradish Dijon, Balsamic Glaze, Button Rolls Herb Crusted Beef Tenderloin Horseradish Crème FraÎche, Button Rolls Cajun Fried Boneless Turkey Breast Orange Rosemary Aioli, Button Rolls Baked Virginia Ham & Honey Roasted Turkey Honey Mustard, Orange Rosemary Aioli, Cranberry Mayo, Button Rolls
Herb Rubbed Pork Tenderloin Blueberry Barbecue Sauce, Button Rolls Martini Food Bars Smashed Potato “Martinis” choice of two “mixers”: Wild Mushroom Ragout Beef Bourguignon Cheese, Bacon, Chives, Sour Cream
Local Organic Stone Ground Smoked Cheddar Grit"tinis" choose one "mixer" Andouille Sausage Etouffée Gumbo Style Sautéed Shrimp Biscuit Bar Buttermilk & Sweet Potato Biscuits, Milk Gravy, Assorted House-made Jams, Honey, Peach Butter, Honey Butter Cola Glazed Ham, Country Style Sausage, Boneless Fried Chicken Breast
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@tstuckrath MPI WEC 2014 • Serve This, Not That!
Gather ItHow to
• SOPs • Site Visits • Contracts • Registration • Menus
• Apps • Communication
@tstuckrath MPI WEC 2014 • Serve This, Not That!
Gather ItHow to
• SOPs • Site Visits • Contracts • Registration • Menus
• Apps • CommunicationEggs
Milk/Dairy Soy Wheat
Shellfish Fish Tree Nuts Peanuts
Other _______________
@tstuckrath MPI WEC 2014 • Serve This, Not That!
AskWhat to
• Staff Training • Procedures • Management
• Emergency Plans • Cross Contact
food & beverage vendors
@tstuckrath MPI WEC 2014 • Serve This, Not That!
Serve ItHow to
• Kitchen Prep • Serving • Buffets • Plating • Action Stations
• Bars • Green Rooms • Sundries • Place Cards
@tstuckrath MPI WEC 2014 • Serve This, Not That!August 4, 2014
@tstuckrath MPI WEC 2014 • Serve This, Not That!
Quinoa w/ raisins & walnuts
Bagels & cream cheese
Yogurt & granola parfaits
Scrambled eggs
Vegan | Gluten-Free | Dairy Allergy
@tstuckrath MPI WEC 2014 • Serve This, Not That!
Fresh Blueberries & blackberries Hummus & Pita
Salted caramel browniesCake Pops
Gluten-free | Milk-free | Sugar-free | Peanut Allergy
@tstuckrath MPI WEC 2014 • Serve This, Not That!
Baked Salmon with Lemon & Thyme
Peanut & Panko-crusted Chicken Fingers
Black Bean & Salmon Tostados
Beef Wellington
Peanut Allergy | Gluten Sensitivity | Paleo | No Red Meat
• Repeat customers
• More referrals
• Increased spending
• Professionalism
• Improve liking
• Gain trust
• Fine-tune customer service
• Budget Savings
• Less Waste
Benefits ofGood Service
@tstuckrath MPI WEC 2014 • Serve This, Not That!August 4, 2014
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@tstuckrath MPI WEC 2014 • Serve This, Not That!
Tracy Stuckrath [email protected]
404-242-0530 !
www.thrivemeetings.com www.facebook.com/thrivemeetingsevents
@tstuckrath
CSEP, CMM, CHC, CFPM