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Servant Leaders in Action• Group Exercise: Personal Maps• Bill Gates• Dr. Martin Luther King, Jr.• Bono

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What we’ve learned - research• An abundance of materials that are available• Below are the ones that we chose as they relate to our transition

regarding practicality and actionable definitions:• ACI – The Agile Leader• Larry C. Spears – Character and Servant Leadership: Ten Characteristics of

Effective, Caring Leaders• Robert Greenleaf – The Servant Leader• Jurgen Appelo – Management 3.0• Ben Lichtenwalner – Now is the Time for Servant Leadersip• LeadershipNow – How the Best Leaders Build Trust

All materials used are available at the end of this presentation

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What is a Servant Leader?The servant-leader is servant first. It begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead. The best test is: do those served grow as persons: do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants?

Robert Greenleaf – The Servant Leader

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Predict-and-PlanvsSense-and-Respond

Predict-and-Plan• Future is predictable• Events and outcomes are by

their nature STABLE• We are capable of seeing or

anticipating all relevant situations ahead of time• Cause and effect are stable and

linear

Sense-and-Respond• We cannot predict the future• Things will change• We don’t have all the answers

ahead of time• Cause and effect may not be

easily observable

Agile Coaching Institute – The Agile Leader

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Managing for Results vsDesigning Environments

Managing for Results• Tell• Direct• Control• ‘Incent’

Designing Environments• Conditions• Structures• Practices• Roles• Environments• Vocabularies

Agile Coaching Institute – The Agile Leader

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The Agile Compass

Agile Coaching Institute – The Agile Leader

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Character Traits of Leaders• Trustworthiness• Respect• Responsibility

Larry C. Spears – Character and Servant Leadership: Ten Characteristics of Effective, Caring Leaders

• Fairness

• Caring

• Citizenship

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Principles of Servant Leadership

• Listening• Empathy• Healing• Awareness• Persuasion

Robert Greenleaf – Servant Leadership

• Conceptualization

• Foresight

• Stewardship

• Commitment to the growth of people

• Building Community

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There is a prevailing theme

• In order to be a servant leader…• In order to serve your people well…• In order for your mission and vision to be carried out…• What must exist?

TRUST

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It is time to serveBased on this research and the emerging climate, companies are now starting to quantify how leadership affects company performance – Focusing on TRUST• A recent Watson Wyatt study showed that high trust companies outperform

low trust companies by nearly 300%!• Only 51% of employees have trust and confidence in senior management.• When trust is low, in a company or in a relationship, it places a hidden "tax"

on every transaction: every communication, every interaction, every strategy, every decision is taxed, bringing speed down and sending costs up.

Ben Lichtenwalner – How the Best Leaders Build TrustStephen M. R. Covey – Now is the Time for Servant Leadership

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Exercise• On separate stickies:• Write 1 thing down that you are AWESOME at• Write 1 thing that you see as an OPPORTUNITY to improve

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Now…Let’s Experiment!

• You may not know it, but we do experiments all the time• We experiment with• Processes, technology, tools, personal life… sure…• But what about …

• Our Leadership Behaviors?• Our interactions with colleagues?• My professional growth?

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What is a Good Experiment?

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Conduct an ExperimentQuestion: What behavior are you willing to experiment with to grow as a servant leader in order to obtain a different outcome? (i.e., interactions with others, your team, other teams, clients, etc.)

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Experiments – Celebration Grid

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Recap

• Explored some known leaders• Built Personal Map• Defined Servant Leadership• Discussed the Agile Compass• Identified a Key Underpinning – TRUST• The Servant Leader, as a Facilitative Leader, must foster an environment of trust

• Challenged you with conducting an experiment

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ResourcesBooks• Robert Greenleaf - Servant Leadership: A Journey into the Nature of Legitimate Power and Greatness 25th Anniversary Edition• James Hunter - The Servant: A Simple Story About the True Essence of Leadership• Jurgen Appleo – Management 3.0 Articles• Agile Coaching Institute - The Agile Leader• Larry Spears - Character and Servant Leadership: Ten Characteristics of Effective, Caring Leaders• Stephen M. R. Covey- How the Best Leaders Build Trust• Ben Lichtenwalner - Now is the Time for Servant Leadership

Tools• Personal Maps• 6 Pillars of Character• Celebration Grids

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Follow Up• How will you be accountable to one another?• How will you be accountable to yourself?• We’re prepared to follow up; we need a feedback loop• Set the timeframe• Be honest

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Thank you