w w w . p r a c t i c a l - t h i n k i n g . c o m Think Different, Think Practical Practical Thinking Group

Servant Leadership

Agnieszka Gasperini, PMP - SDI Facilitator Managing Director EMEA

Practical Thinking Group 2

AGNIESZKA GASPERINI, COACH, MENTOR AND SDI FACILITATOR

• 15 years experience in multi-international projects • Master in Project Management in George Washington

University and Master in Economics at the University of Warsaw

• Large experience as Project Manager, Coach and Trainer / Speaker in Project Management and Interpersonal Skills

• Large experience in Telecom, Financial Services, Private and Public Sectors

• Managing Director for EMEA at Practical Thinking Group

• Recipient of the “PMI Distinguished Contribution Award” in 2012

• Founding member of PMI Poland Chapter (2002), Part of PMI Global - BVAC (Board Volunteer Advisory Committee) and Regional Mentor for PMI Central Europe

• Recognized speaker at international events in Europe, Asia Pacific and America

Practical Thinking Group 3

“The servant-leader is servant first… it begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead. That person is sharply different from one who is leader first…”- Robert K.

Greenleaf

w w w . p r a c t i c a l - t h i n k i n g . c o m Think Different, Think Practical Practical Thinking Group

Practical Thinking Group 5

Who do You lead? How do You lead? Do You lead in your organizations? Do You lead in a group?

Do You realize

the power You have?

Practical Thinking Group 6

CHARACTERISTICS OF THE SERVANT LEADER

1. Listening / Słuchanie

The Servant – Leader seeks to identify the will of a group, and helps clarify to others. Listen receptively to what is being said and not said.

1.

Practical Thinking Group 7

CHARACTERISTICS OF THE SERVANT LEADER

2. Empathy / Empatia

People need to be accepted and recognized for the special and unique spirits

2.

Practical Thinking Group 8

CHARACTERISTICS OF THE SERVANT LEADER 3.

3. Healing / ukojenie, naprawienie Potential for healing one’s self, and one’s relationship to others. Servant- Leader recognizes that he/she has an opportunity to “ help make whole”.

Practical Thinking Group 9

CHARACTERISTICS OF THE SERVANT LEADER 4.

4. Awareness / świadomość General awareness, specially self- awareness, strengthens the Servant – Leader.

Practical Thinking Group 10

CHARACTERISTICS OF THE SERVANT LEADER 5.

5. Persuasion / Perswazja The Servant – Leader is effective at building consensus within groups

RELIANCE upon PERSUASION Zaufanie/ oparcie ponad perswazją

Practical Thinking Group 11

CHARACTERISTICS OF THE SERVANT LEADER 6.

6. Conceptualization/ konceptualizacja Servant – Leaders are called to seek a delicate balance between conceptual thinking and a day-to-day focused approach.

Practical Thinking Group 12

CHARACTERISTICS OF THE SERVANT LEADER 7.

7. Foresight / przewidywanie Servant – Leader can understand the lessons from the past, the realities of the present, and the likely consequence of a decision for the future.

Practical Thinking Group 13

CHARACTERISTICS OF THE SERVANT LEADER 8.

8. Stewardship / management Holding something in trust for the greater good of society. Servant- leadership assumes first and foremost a commitment to serving the needs of others. Openness and persuasion, rather than control.

Practical Thinking Group 14

CHARACTERISTICS OF THE SERVANT LEADER 9.

9. Commitment to the growth of people Servant – Leader recognizes the tremendous responsibility to do everything within his/her power to nurture the personal, professional and spiritual growth of employees.

Practical Thinking Group 15

CHARACTERISTICS OF THE SERVANT LEADER 10.

10. Building community Servant – Leader seeks to identify some means for building community among those who work within a given institution.

Practical Thinking Group 16

PERSONAL INVENTORY OF SERVANT- LEADER

Rating your Servant – Leader characteristics:

1. Listening 1 2 3 4

2. Empathy 1 2 3 4

3. Healing 1 2 3 4

4. Awareness 1 2 3 4

5. Persuasion 1 2 3 4

6. Conceptualization 1 2 3 4

7. Foresight 1 2 3 4

8. Stewardship 1 2 3 4

9. Commitment to the growth of people 1 2 3 4

10. Building community 1 2 3 4

Practical Thinking Group 17

Servant Leader

Practical Thinking Group 18

CONTACT INFORMATION

Agnieszka Gasperini, PMP

Aga.gasperini@practical-thinking.com

LinkedIn: www.linkedin.com/in/agasperini

UK: +44 (20) 3239.1285

Italy: +39 (347) 398.8847

Poland: +48 (69) 649.9996

USA: +1 (305) 851.2579