September 2009

From the Secretary-General Hello again!

Welcome to the 2009 RCAR Annual Conference in

Chicago!

This year, I am pleased to report that all twenty-four

of our member organizations are attending, with 51

confirmed delegates and 23 confirmed partners, for a

total representation of 74 participants, compared to 73 last year. In my view,

these strong numbers reflect the ongoing strength of RCAR, and the value each

attendee places in actively participating in our annual event.

Our hosts for this year are State Farm and Allstate. The joint conference

planning and organization team has been working extremely hard over the past

few months to successfully organize our Conference.

In addition to the Technical Program, the Social and Partner Programs have been

especially designed to enrich our experience in Chicago. The conference hotel

has also been specifically chosen for its proximity to the business and cultural

centre of the city. Whether it be historical, cultural, or shopping experiences you

are interested in, you will find them within walking distance or a short taxi ride

away.

The Technical Program is shown on Pages 15 to 18 of the Newsletter. As in past

years, the program reflects our interest in vehicle design, material damage,

personal injury, and vehicle safety. To this end, representatives from both Ford

and General Motors will be attending to speak to us. There will also be a

presentation on CAPA certification of aftermarket parts. In addition, our

Working Groups will report on their progress over the past year.

In closing, I have no doubt that we will once again have a successful annual

conference, and I look forward to seeing all of you there. The Conference will

not only provide us with an opportunity to see fellow delegates that we may not

have seen for some time, but also to meet many new delegates joining us for the

very first time. For those of you falling into that category, may I be the first to

welcome you to RCAR!

On a personal note, by the time you read this, I will have retired from my

position as Vice-President of Claims Operations & Service Delivery at Manitoba

Public Insurance.

If you need to contact me for any reason, please be sure to use one of my new e-

mail addresses: rcarorg@hotmail.com, or wilf bedard@hotmail.com.

Enjoy the Windy City!

Wilf Bedard

f

Of Special Interest: From the Secretary-General 1

The RCAR Network 19

Important Notice to

Members 19

Inside this issue:

Chicago, the Great

American City! 2

Tech-Cor Research 7

State Farm 11

RCAR Technical Program 15

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CHICAGO -- THE GREAT AMERICAN CITY! Chicago is a city of world-class status and unsurpassed beauty, drawing visitors from around the nation and the world. Located on the shores of Lake Michigan in the heart of the Midwest, Chicago, with a population of more than 2.7 million people, is home to world-championship sports teams, an internationally acclaimed symphony orchestra, renowned architecture, award-winning theater, and much more. Visitors to Chicago experience a virtual explosion of cultural activity, civic pride, and multicultural expression. From stunning architecture and world-famous museums to lakefront parks and vibrant ethnic neighborhoods, Chicago offers a wide range of attractions, which keep visitors coming back again and again. HISTORY The first resident of Chicago was Jean Baptiste Point du Sable, a fur trader from Santo Domingo of French-African descent. DuSable built the first settlement in 1779 at the mouth of the Chicago River. In 1830, lots were sold to finance construction of what would become the Illinois and Michigan Canal, connecting Chicago with the Mississippi River. Three years later, with a booming population of 350, the Town of Chicago was incorporated. In 1837, the town was incorporated as a city with a population of 4,170. Chicago cemented its role as a transportation hub in 1848 when the 100-mile Illinois and Michigan Canal was completed, and the first locomotive arrived from the Galena & Chicago Union Railroad. The

city‟s population tripled in the following three years. Access to transportation played a key role in the development of the Chicago Union stockyards, which served the nation between 1865 and 1971. On Sunday, October 8, 1871, a fire began on the West Side. By Tuesday morning, the Great Chicago Fire had claimed 300 lives, left 90,000 Chicagoans without homes and destroyed $200 million worth of property. This disaster turned into an opportunity to plan and rebuild the entire city.

Figure 1: The Chicago Water Tower –

one of the few significant structures

remaining after the Great Chicago Fire

In 1893, Chicago hosted the World's Columbian Exposition that attracted nearly 26 million visitors during its six-month run. In order to provide transportation to the fair, the Chicago Transit Authority introduced the first elevated trains to Chicago. Today, the system's “L” train encircles the city's central business district, referred to as “the Loop.”

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Chicago's cultural interests can be traced to this era, when its orchestra, library, and major museums were established. The Columbian Exposition's Palace of Fine Arts is now home to the Museum of Science and Industry, visited by more than one million people each year. In 1909, the newly formed Chicago Plan Commission published Daniel Burnham's comprehensive plan. The city's unobstructed lakefront, its citywide system of parks and its green belt of forest preserves were all part of this unique plan, the first ever presented to an American city. Chicago hosted the 1933 World's Fair, dubbed “A Century of Progress,” to show the technological accomplishments of civilization since the city was incorporated. The Fair attracted 39 million visitors in a two-year period. The Daley Legacy Richard J. Daley was elected Mayor of Chicago for the first of six times in 1955. For 21 years, Daley served “the city that works.” During his time in office, O‟Hare International Airport (which became the world‟s busiest) began operations, the Sears Tower (one of the world‟s tallest buildings) was erected, and McCormick Place Convention Center (the largest in North America) opened. In 1976, Mayor Daley died in office. Since then, Chicago elected its first female mayor (Jane Byrne in 1979) and its first African American mayor (Harold Washington in 1983). In 1989, Mayor Richard M. Daley, son of Richard J. Daley, was elected Mayor and still holds the position.

Chicago has increased its exposure as a world-class city by hosting the World Cup Soccer Tournament in 1994, the Democratic National Convention in 1996, the International Pow Wow in 1998, an International Millennium Celebration in 1999/2000, and Gay Games VII in 2006. Currently, Chicago is the United States Applicant City in the bid for the 2016 Olympic and Paralympic Games. Chicago's multicultural heritage is reflected in its neighborhoods, which now attract thousands of visitors each year.

Chicago is home to nearly three million people from all over the world. As each new group has come to Chicago, their unique community spirit, typified by Chicago's motto “I

will,” has enabled them to build a new community, a new life, and a new future. This spirit is responsible for a city that has never stopped dreaming, building, rebuilding, growing, and making major contributions to the world. ARCHITECTURE

Chicago is the birthplace of the modern building. From historic landmark buildings to contemporary technological masterpieces, Chicago is home to unique and innovative designs that have shaped American architecture. Chicago is a living museum of architecture, thanks to the genius of architects such as Daniel Burnham, Louis Sullivan, Frank Lloyd Wright, Ludwig Mies van der Rohe, Helmut Jahn, Frank Gehry and hundreds of others. This year‟s RCAR program includes a cruise on the Chicago River to enjoy and learn about Chicago‟s unique assembly of varied architectural styles.

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MUSEUMS Chicago is world-renowned for its diverse collection of museums, which explore a variety of subjects, including Chicago history, modern art, African American culture, astronomy, natural history and much more. Some museums offer free admission, and many others have weekly free days. TOURS By foot, bus, bike, boat, or plane -- on the land, lake, river, or in the sky – you can tour all of Chicago, from its famous landmarks to its world-renowned cultural institutions and attractions. TASTE

Chicago has thousands of restaurants serving a medley of culinary delights to suit every taste, every budget and every mood. Reserve your table at one of Chicago‟s award-winning restaurants, from Charlie Trotter‟s signature dishes to Rick Tramonto and Gale Gand‟s exceptional menu at Tru.

SWEET HOME CHICAGO & BEYOND: MUSIC OF THE WINDY CITY With more than 250 live music venues and dozens of annual music festivals, Chicago is a music-lover‟s paradise. Whether you enjoy seeing emerging artists at a late-night club or a gospel choir over Sunday brunch, Chicago‟s diverse music scene offers something for fans of every genre.

Blues Its rich history in the city has made “blues” almost synonymous with “Chicago”. Originating in the Mississippi Delta, blues moved north to the South Side of “Sweet Home Chicago” in the 1930s. Modest venues such as the Gatewood Tavern, Rhumboogie, El Grotto and the Du Drop Inn gained recognition with performances by blues legends Big Bill Broonzy, Sonny Boy Williamson, Little Walter, Otis Spann and Muddy Waters. Waters was later joined by Howlin‟ Wolf, Otis Rush, Buddy Guy and other southern bluesmen who set up shop in the „50s and „60s. In the „60s, the Paul Butterfield Blues Band‟s “Born in Chicago” and KoKo Taylor‟s “Wang Dang Doodle” earned national recognition.

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Today‟s blues performers remain very much a part of Chicago‟s culture. Artists like Lynne Jordan, Chick Rogers, “Honeyboy” Edwards, Fernando Jones, Erwin Helfer, Corky Siegel and John Primer and The Real Deal Blues Band keep fresh talent on stages across the city. Buddy Guy has his own popular club, Buddy Guy‟s Legends (754 S. Wabash). House of Blues (329 N. Dearborn), Blue Chicago (736 N. Clark) and Blue Chicago on Clark (536 N. Clark) are all downtown, while B.L.U.E.S. (2519 N. Halsted), Kingston Mines (2548 N. Halsted), Lee‟s Unleaded Blues (7401 S. Chicago), The New Checkerboard Lounge (5201 S. Harper Ct.) and Rosa‟s Lounge (3420 W. Armitage) offer nightly performances in the surrounding

neighborhoods. A must-see educational spot is Willie Dixon‟s Blues Heaven Foundation (2120 S. Michigan). The Foundation includes a blues archive and photo gallery and is located in the former Chess Records recording studio, which introduced the sounds of Muddy Waters, Howlin‟ Wolf, Chuck Berry, Bo Diddley, Etta James, Buddy Guy, Aretha Franklin and Ramsey Lewis to the world. The Chicago Office of Tourism recently launched its Chicago Blues Audio Tour. Narrated by Chicago blues legend Buddy Guy, over 50 minutes of conversation highlight the history of the blues and focus on how the city‟s musical tradition forever changed popular music and American culture. The Chicago Blues Tour is free, available in five languages and can be downloaded at www.downloadchicagotours.com.

Jazz After spreading from the South in the 1910s, Chicago became the nation‟s jazz center in the „20s. Most live music was found in South Side African-American clubs between 31st and 39th streets on State Street-- a half-mile strip known as “The Stroll.” The Apex Club, Dreamland Café, Plantation Café and Royal Garden showcased performers like Jelly Roll Morton, Louis Armstrong, Kid Ory, Fletcher Henderson and Earl „Fatha‟ Hines, later joined by the Loop‟s Moulin Rouge Café and the College Inn. Among other jazz stars of the „20s was a group from Austin High School that began playing a type of improvisation known as “Chicago style” jazz. One Austin High group member, Benny Goodman, came from an impoverished immigrant family of 12, but reached jazz stardom and was dubbed “the King of Swing” less than a decade later.

Open since 1907, the Green Mill (4802 N. Broadway) is one of Chicago‟s oldest existing jazz clubs and still draws a nightly crowd. In the early days, silent movie stars such as Wallace Beery and “Bronco Billy” Anderson, who made Western films on Chicago‟s North Side, frequented the Green Mill. Over the years, performers have included comic Joe E. Lewis and Louis Armstrong. Jazz, from traditional to modern, can be heard today at Andy‟s (11 E. Hubbard), known for its music at lunch, cocktail hour and late night. Other jazz establishments include The Velvet Lounge (67 E. Cermak), Empty Bottle (1035 N. Western), Green Dolphin Street

(2200 N. Ashland) and the Backroom (1007 N. Rush).

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Rock Rock and Roll Hall of Famer and Chicagoan Bo Diddley was the first to put Chicago on the map as a rock and roll hotspot when he landed his first #1 single in 1955. The “British Invasion” officially arrived in Chicago with the Beatles‟ summer 1965 show in Comiskey Park, and the sound was carried on with Beach Boys-inspired groups like the Buckinghams through the late „60s. Hugely popular „70s groups like Styx, Chicago and REO Speedwagon all launched their careers in Chicago. In the early „90s, Chicago gave birth to alternative rock icons the Smashing Pumpkins and Wilco, whose influences on emerging bands continue to be seen worldwide. Liz Phair, Veruca Salt, Ministry, Smoking Popes, Wesley Willis, Alkaline Trio, Shellac, Tortoise and Andrew Bird are just a few of the other artists representing the dynamic Chicago rock scene. Take a look at the show listings for Schuba‟s (3149 N. Southport), Empty Bottle (1035 N. Western), Subterranean (2011 W. North), the Hideout (1354 W. Wabansia), Double Door (1572 N. Milwaukee), Metro (3730 N. Clark) and Logan Square Auditorium (2539 N. Kedzie) to catch everything from the best local punk bands to up-and-coming indie rock groups. Big-name rock bands frequently make tour stops in Chicago and can be found at one of the city‟s several stadiums.

Hip-Hop & R & B Though the city has had a large hip-hop community for decades, the last few years have drawn widespread attention to the vibrant Chicago hip-hop scene. Superstars like Kanye West and R. Kelly are joined by Common, Twista and Lupe Fiasco on the growing roster of chart-topping acts coming out of Chicago. The mainstream success of Kanye West has opened doors for emerging Chicago artists like Kid Sister, who collaborates with West in her first music video, and the Cool Kids, who were recently profiled on MTV. Check out underground hip-hop acts on select nights at venues like Bassment (1415 N. Ashland), Darkroom (2210 W. Chicago), Sonotheque (1444 W. Chicago) and the Abbey Pub (3420 W. Grace). Larger hip-hop and R&B groups draw crowds at super-sized venues like the United Center (1901 W. Madison). Electronic Chicago's greatest influence on electronic music may be its role as the birthplace of House music. Grown out of the post-disco dance club culture of the early „80s, bass-heavy House music is strongly influenced by elements funk and soul music. The name “House” is rumored to originate from the Chicago dance club the Warehouse, where renowned DJ Frankie Knuckles played his dance tracks and mixes. Additionally, the classic House record label Trax Records was based in Chicago.

SHOPPING Shopping in Chicago began on State Street, the center of the Loop. The original and flagship Marshall Field's (now Macy‟s) department store opened in 1852 on State Street. The famed “Magnificent Mile” that runs along Michigan Avenue from the Chicago River to Oak Street offers hundreds of designer retail stores, shops and boutiques presenting top-of-the-line goods from around the world. Be sure to stroll down Oak Street, where designs from Paris, Milan and Manhattan are mixed with Chicago‟s Gold Coast atmosphere, and visit neighborhoods such as Division Street and the Southport Corridor where specialty shops carry the work of independent and Chicago-based designers.

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Allstate -- Tech-Cor Research

The Tech-Cor Research Team: from left to right; Mark Woirol, Pete Kobe, Robert Tyche, Steve Logerquist, Max Maksimovic, Jeff Plantz, Tom Mason, Val Schild, John Boghosian, Xavier Bautista, Frank Suarez, Lester Lesiak, Dan Swiatek, Dan Risley, Nick Lasorsa.

Established in 1979, Tech-Cor Research works cooperatively with auto manufacturers, insurers and the

collision repair industry to develop innovative ways to make vehicles more damage resistant and the

methods used to repair them more efficient and cost effective.

Recognized around the world as a leader in automotive collision repair research, Tech-Cor is perhaps best

known for its pioneering efforts in developing sectioning repairs. Today Tech-Cor‟s mission is to provide

research, technical support and collision repair information on a wide variety of automotive damageability

and repairability issues to Allstate Insurance Company‟s claim organization and the collision repair industry.

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Research team going over the rear clam shell to a new Lotus. At issue: repairability of the composite, thermoplastic or carbon fiber.

Tech-Cor's auto damageability research focuses on developing safe and cost-effective repair procedures

for common collision-related damage. Working with IIHS and observing low-speed crash tests serve as a

baseline to determine how vehicles respond in a typical collision, and as a test validation for the

effectiveness of various repair methodologies. Tech-Cor shares its research findings throughout the

Allstate organization, as well as with manufacturers, other insurers and various industry associations

through a variety of publications and online resources. Tech-Cor also operates a public technical inquiry

hotline, where its collision repair experts address a wide variety of real-world repair concerns.

Research team undertaking SRS review

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In addition to conducting its own independent research, Tech-Cor maintains strategic alliances with

domestic, Asian and European original equipment manufacturers and various industry organizations

regarding damageability and reparability issues. These alliances give Tech-Cor valuable insight into the

latest technical developments and repair methodologies.

In addition to its research activities, Tech-Cor works on training issues with leading industry manufacturers,

including Akzo-Nobel, Chief Automotive Technologies, Car-O-Liner, I-CAR and 3M. Together, Tech-Cor and

these manufacturers help bring continuing education and training to technicians and others in the collision

repair industry.

Shop Floor, Collision Repair Centre, Tech-Cor

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Tech-Cor also operates a 32,000 square foot, state-of-the-art Collision Repair Center. One of the largest

and best-equipped body shops in the central United States, Tech-Cor's Collision Repair Center is staffed

by experienced, certified technicians. The Collision Repair Center maintains I-CAR‟s Gold Class Facility

Certification, ASE Blue Seal Certification, Chief, Car-O-Liner and Sikkens certifications and meets all

Environmental S/P2 conformance requirements.

Body Shop, Collision Repair Centre, Tech-Cor

An RCAR member since 1981, Tech-Cor's involvement, leadership and support of RCAR has led to

numerous vehicle design improvements affecting low-speed impact energy management, repairability and

the development of advanced anti-theft systems. Tech-Cor continues to support of the important work of

the on-going RCAR Working Groups.

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State Farm Mutual Automobile Insurance Company State Farm Insurance currently offers over 100 products in the auto, home, life and health insurance

areas. In addition to insurance products, State Farm also offers full banking and financial services.

State Farm currently has over 78.8 million policies in force; with approximately 42.4 million of those

being auto policies. State Farm has over 67,000 employees and an additional 17,600 agents servicing

our customers in both the United States and Canada.

State Farm Insurance Corporate headquarters in Bloomington, Illinois USA

Page 12 At the State Farm campus in Bloomington, IL, State Farm houses their Vehicle Research Facility, part of the Technology Division of the Strategic Resources Department. This facility has a team of technicians employed in hands‐on studies of vehicle technology and issues related to the repair of the products they insure. State Farm also maintains a working relationship with each of the auto, light truck and motorcycle manufacturers that sell products in the United States and Canada, to keep up to date on the products available and on the safety and repairability aspects of each. State Farm also maintains a very close relationship with the Insurance Institute for Highway Safety (IIHS), focusing on the safety and vehicle damage information that is gained through their studies.

Members of the State Farm Technology Division: front row, left to right: Earl Hyser, Superintendent, Vehicle Research Facility; Laurette Stiles, Vice-President, Strategic Resources; Cindy Garretson, Director, Strategic Resources Technology; back row, left to right: John Werner, Director, Strategic Resources Technology; Steve Schmidt, Research Administrator, Vehicle Research Facility; Charles Sollars, Staff Director, Research

The vision within the Strategic Resources Auto Technology Unit is to be recognized internally and

externally as the first and best choice for professional, unbiased and highly credible expertise that

promotes a holistic and balanced perspective on occupant and highway safety, vehicle technology, and

how it affects our policyholders.

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A VRF technician conducting a repair of gel‐coat on a fishing boat. State Farm is a major insurer of watercraft, as well as motor vehicles.

An RCAR member since early 1990‟s, State Farm continues to be involved with the RCAR organization,

various working groups, and directly with other RCAR members on research studies that are mutually

rewarding.

A VRF technician conducts a test of the SRS system as part of an on‐going safety study

Page 14 State Farm also closely works with government and safety organizations down to the local level to

promote vehicle and occupant safety. This work also includes educating first responders on the details

of occupant extrication from today‟s motor vehicles.

A technician from the Illinois Fire Service Institute conducts an extrication study at State Farm State Farm is very excited to be a co‐host for RCAR 2009 in Chicago, and hopes that you have an

outstanding time attending the Annual Conference.

Welcome!

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RCAR Technical Program 2009 Chicago, Illinois, USA September 13-18, 2009

Monday, September 14, 2009 DAY 1 Session 1 8:30 – 10:00 08:30 Welcome & Opening Remarks Bill Daly/Laurette Stiles 08:45 Steering Committee Report by Chairman Robert McDonald 09:00 Secretary General‟s Report Wilf Bedard 09:20 Reparability of Flood Damaged Vehicles Centro Zaragoza 09:40 Safe Repair for Aluminum Wheels Cesvi France 10:00 Break for Refreshments (20 minutes) Session 2 10:20 – 12:00 10:20 Ethanol Blended Fuels – Damage and Fire Concerns State Farm 10:40 Reparability of Aluminum Chassis Components KTI 11:00 Bumper /Active Safety / WITkit Thatcham 11:20 IIHS Rating System for Bumper Tests IIHS 11:40 Bumper Modifications for IIHS Low speed Bumper Tests Allstate 12:00 Lunch (60 minutes) Session 3 1:00 – 3:00 1:00 Rear Impact Testing with Bumper Cars AZT 1:20 Holden (Chevrolet) Cruz RCAR Bumper Test IAG 1:40 Study of New Bumper Test JKC 2:00 WG Report – RCAR Damageability Update Joe Nolan 2:20 Generation Y: Spanish Young Drivers Profile Cesvimap 2:40 Electronic Parents for Teen Drivers IIHS 3:00 Break for Refreshments (20 minutes) Session 4 3:20 – 5:00 3:20 The Crash Recorder – Prevention Measures for Young

Drivers AXA

3:40 Safety & Mobility of Elderly Traffic Participants AZT 4:00 Safe and Efficient Drive Cesvi Brazil 4:20 Update on Folksam‟s Crash Recorder Project Folksam 4:40 Road Accident Prevention Program in Finland LVK END OF DAY 1

Page 16 Tuesday, September 15, 2009 DAY 2 Session 5 8:30 – 10:10 8:30 Helmets: Research and Regulations Cesvi Argentina 8:50 Animal Restraints IAG 9:10 Folksam Car Model Safety Ratings 2009 Folksam 9:30 Damageability improvement for Korean Vehicles KART 9:50 Break for Refreshments (20 minutes) Session 6 10:10 – 12:00 10:10 Industry Claims Monitor Report MRC 10:30 Body Shop Certification Cesvi Mexico 10:50 New Passive Safety Systems for Motorcycle Users Centro Zaragoza 11:10 Motorcycle Accidents Scenario in Malaysia MRC 11:30 RCAR Motorcycle Design Guide – Final IAG 12:00 Lunch (60 minutes) Session 7 1:00 – 3:00 1:00 WG Report – Update on IIWPG Activities A. Lund 1:20 Honda Accord Front Rail Sectioning Procedure Allstate 1:40 Structural Parts Welding Technique Cestar 2:00 Replacement Times: Car Manufacturers vs. Cesvimap Cesvimap 2:20 Repair Validation Thatcham 2:40 Reparability Technical Information Cesvi Argentina 3:00 Break for Refreshments (20 Minutes) Session 8 3:20 – 5:00 3:20 IQA – Cesvi Environmental Certification Cesvi Brazil 3:40 Electronic Estimating System in Korea KART 4:00 Update on Project Fair Repair KTI 4:20 WG Report – RCAR Reparability Group A. Walker 4:40 CAPA Parts Certification Jack Gillis END OF DAY 2

Page 17 Thursday, September 17, 2009 DAY 3 Session 9 8:30 – 10:10 8:30 SRS Behavior with RCAR Standard Cesvi Colombia 8:50 Air Bag DNA Analysis ICBC 9:10 Blending and Color Perception Cestar 9:30 Cesvimap Truck Cabins Paint Scale Cesvimap 9:50 Break for Refreshments (20 Minutes) Session 10 10:10 – 12:00 10:10 Re-coloring Recycled Air Bags ICBC 10:30 Repair & Refurbishing of Polycarbonate Headlamps MPI 10:50 Acceptance of Crash Avoidance Technologies in the USA IIHS 11:10 ESC Status in Manitoba and Canada MPI 11:30 WG Report – P-Safe Chairman‟s Report M. Avery 12:00 Lunch (60 minutes) Session 11 1:00 – 2:00 1:00 Comparative Method of Super Minis Cesvi Colombia 1:20 Calculation System for Dent Repair Cesvi France 1:40 Quality Inspection after Damage Repair NARC 2:00 Break for Refreshments (30 Minutes) Session 12 2:30 – 4:30 2:30 Presentation from Ford 3:00 Presentation from General Motors 3:30 Question and Answer Period 4:00 Reception with our Guests END OF DAY 3

Page 18 Friday, September 19, 2009 DAY 4 Session 13 9:00 – 10:00 9:00 Study of Scratch Shield Clear JKC 9:20 Forensic Science in Vehicle Identification MRC 9:40 Vehicle Security Standard Development in the UK Thatcham 10:00 Break for Refreshments (20 minutes) Session 14 11:20 – 12:20 10:20 RCAR Business Matters – 1 hour 11:20 RCAR Conference 2010 – Oslo, Norway NARC

End of Technical Program RCAR 2009

Page 19 The RCAR Network: AZT Germany www.allianz-azt.de Centro Zaragoza Spain www.centro-zaragoza.com Cesvimap Spain www.cesvimap.com Cesvi Argentina www.cesvi.com.ar Cesvi Brazil www.cesvibrasil.com.br Cesvi Colombia www.cesvicolombia.com Cesvi France www.cesvifrance.fr Cesvi Mexico www.cesvimexico.com.mx CESTAR Italy www.cestar.it LVK Finland www.liikennevakuutuskeskus.fi Folksam Auto Sweden www.folksamauto.com ICBC Canada www.icbc.com IIHS USA www.iihs.org KTI Germany www.k-t-i.de MPI Canada www.mpi.mb.ca JKC Japan www.jikencenter.co.jp KART Korea www.kidi.co.kr MRC Malaysia www.e-mrc.com.my FNH Norway www.fnh.no IAG Australia www.iagresearch.com.au State Farm USA www.statefarm.usa Tech-Cor USA www.tech-cor.com Thatcham UK www.thatcham.org AXA-Winterhur Switzerland www.winterhur.com

Important Notice to all Members: Our e-mail addresses have changed! If you need to contact us for any reason, please be sure to use one of our new e-mail addresses: rcarorg@hotmail.com or wilf_bedard@hotmail.com