SEPTEMBER 2006 ISSUE 64 Fig Norwich & Norfolk

FigNorwich & Norfolk

SUPPORTED BY:-

SEPTEMBER 2006 ISSUE 64

NORWICH – a financial city

Alan Boswell Bank of Scotland

Cavell • Central Trust Countrywide Legal Indemnities Digital Insurance • First Active

Freedom FinanceHomeserve • HSBC • its4me

Marsh • Moneyfacts Norwich and Peterborough

Norwich Union • RAC Royal Bank of Scotland

Smith & PinchingTaxAssist Accountants

The Money Centre The One account

Travellers Protection Services • ULRVirgin Money

Financial Industry Group

in this issueNews From:NORWICH UNIONTrains, planes and flexi-fuel cars 7

MARSH Teams go global 9

MONEYFACTSMoneyfacts Conference 11

VIRGIN MONEYBig V cancer 13

Features:BARCLAYS 5

Regulars:Norwich Financial Campus 2

Welcome 3

News 4,6,8,10,12,14

Horoscope 10

Training & Events 15

FINANCIAL INDUSTRY

GAZETTE

MMaarrsshh ccrreeaatteess 110000jjoobbss iinn NNoorrwwiicchh

Insurance giant Marsh is to create 100 jobsin Norwich in the first stage of arecruitment drive that could see morepeople taken on as the expertise of itsNorfolk workers is recognised.

Marsh, one of the world’s biggest insurancebrokers, already employs more than 1,000people in the city, which is the company’sbiggest operation outside London. It is theheadquarters of Marsh’s Client and MarketServices (CMS) business and runs thecompany’s offshore operations in Pune inIndia as well as Asia and Europe. It alsohandles work for Marsh business units inLondon and the USA.

It is this increase in work that has promptedthe company to recruit 100 more people inNorwich.

Patrick Mina, Chief Executive of CMS andhead of the Norwich office, said the qualityof the staff at Norwich had been vital toturning the base into a centre ofexcellence. He said that more jobs couldfollow if the Norwich team delivered onits commitments, and he was confidentthat it could.He said when the Pune base had beenset up two or three years ago, there were

fears that jobs would go in Norwich butthat wasn’t the case because the two sitesworked well together. Indeed staff fromPune and Norwich had helped colleagues inSingapore and Hong Kong to become moreefficient by redesigning their process. The

project had beenso successful

it wasb e i n grepeatedto helpset up inChina.

Patrick Mina, Chief Executive of CMS

FreeEvent guide

inside

FIG SEPTEMBER 06 18/8/06 13:24

Certificate in Financial Planning

CF 1: UK Financial Services, Regulation and EthicsStart date: 17 October 2006, 12 weeks, Tuesdays 18:00 – 20:00Course fee: £230

CF2: Investment and RiskStart date: please ask for details, Thursdays 18:00 – 20:30Course fee: £240

CF3: Financial Protection and CF4: Retirement Planning (combined course)Start date: 3 October 2006, 12 weeks, Tuesdays 18:00 – 20:30Course fee: £255

CF5: Integrated Financial PlanningStart date: please ask for details

CF7: Lifetime Mortgage ActivitiesStart date: please ask for details, 6 weeks, Mondays 18:00 – 20:30Course fee: £185

Certificate in Mortgage Advice

CF 1: UK Financial Services, Regulation and EthicsStart date: 17 October 2006, 12 weeks, Tuesdays 18:00 – 20:00Course fee: £230

CF 6: Mortgage AdviceStart date: please ask for details, 8 weeks, Wednesdays 18:00 – 20:30Course fee: £215

Certificate in Insurance

These courses focus on study and exam techniques/practice

IF1: Insurance, Legal and RegulatoryStart dates: October, January, April or July, 1 hour per month for four months

(normally a Tuesday or Thursday, 6pm – 7pm)Exam dates: January, April, July or OctoberPrice: £85

IF2: General Insurance Business and IF3: Insurance Underwriting Process(combined course)Start dates: October, January, April or July, 2 hours per fortnight for four months

(normally a Tuesday or Thursday, 7pm – 9pm)Exam dates: January, April, July or OctoberPrice: £230

Diploma and Advanced Diploma in Insurance

You now have the opportunity to take the following Insurance courses underChartered Insurance Institute Accreditation of Prior Learning Scheme at theBusiness School, City College Norwich, rather than by public examination.

P01: Insurance Practice and RegulationP05: Insurance LawP10: Commercial Insurance Practice510: Risk, regulation and capital adequacy

Start date: any time after 1 October 2006Assessment dates: January, April, July or OctoberCost: From £296. Please ask for details

These courses require that you commit to a large amount of self study. City Collegewill however provide you with:l A 2 hour induction session including study skills (either October, January, April or

July), 2 hours on assessment techniques and practice (either November,February, May or August), written assessments (either October, January, April or July), and tutorial support via e-mail

l Pre-assessment revision sessions may also be available (either December,March, June or September)

l Course material available through the City College Norwich Blackboard websitel CII Accreditation l A CII coursebook with an update servicel We will be your liaison with the CIIl You will be liable for any additional CII costs e.g. membership, registration and

key facts booklets.

Remember that you need to take one external CII exam in order to achieve theDiploma in Insurance.

For this reason we are offering the following courses for which you will have to sitthe external exam:

P04: Business Practice 530: Business and Economics

Start date: flexibleExam dates: April or OctoberPrice: from £296

These courses require that you commit to the Chartered Insurance Institute’s self-study option. City College will however provide you with:l CII Course material available through the City College Norwich Blackboard

websitel We will be your liaison with the CIIl You will be liable for any additional CII costs e.g. membership, registration, and

key facts booklets.

Course fees exclude course materials and exams, for which students areresponsible.

UNIVERSITY OF EAST ANGLIA Norwich NR4 7TJ

NORWICH CITY COLLEGE5 Ipswich RoadNorwich NR2 2LJ

Norwich Financial Campus

NORWICH - a financial city

Financial Industry Courses at Norwich City College

TEL: 01603 773510www.ccn.ac.uk/businessandfinance

sponsored by

All courses are subject to change and will run with sufficient demand.If a course that you are interested in taking is not shown, please call to discuss. We are accepting applications for courses and request that you complete an application form as soon as possible.

We will advise you when the course will commence closer to the start date.


Cultivating FutureGrowth

Norfolk’s financial industry is flourishing and looking forward tonew growth, as its long-established reputation for excellence circlesthe globe and companies strive to create a sustainable workforce.Leaf through this issue of FIG and the evidence of success andgood practice are there for all to see.

Marsh is not only recruiting 100 more people at its Norwich base in the spring but it isanticipating further growth after that. The increase is because, with the help of its staff, Norwichhas become a centre of excellence for Marsh and has attracted work from around the world.

On the jobs front The Money Centre has taken on 19 new staff, bringing its total Norwichworkforce to more than 100 for the first time and the jobs reflect the fact that the company hasjust had its most successful year.

There is further good news from Norwich and Peterborough Insurance Brokers which has takenover the general insurance services of Mansbook Brosche.

Of course, a thriving industry needs a growing pool of talent and that’s why the FinancialServices Skills Council is inviting industry to contribute to research on the sector’s training needsthrough its Skills Bill. With that in mind it is good to see how the local industry is working withpartners to address the challenge by developing new talent.

The Foundation Degree in Financial Services has just turned out its first eight graduates andmost are now going on to the new honours degree.

And continuing the twin themes of co-operation and good communication, the latest NorfolkProfessional Institutes Event Guide can now be accessed via the worldwide web.

With all these developments I think it’s fair to say that the local financial industry is playing afull role in ensuring the sector has a skilled workforce, capable of sustaining development andnurturing future growth.

WelcomeFig

SEPTEMBER 2006 Fig PAGE 3

The Financial Industry Gazetteis the magazine of theNorwich and Norfolk FinancialIndustry Group. The Group ispart of the Shaping the FutureEconomic DevelopmentPartnership for Norfolkbetween the public andprivate sectors.

The Group aims to keepNorwich at the forefront of thefinancial services industry and tohelp maintain its position as aleading financial centre. It is anindependent, not-for-profitorganisation but is grateful forthe funding provided by theindustry and the public sector.

Financial Industry GroupChairman John Woods

Financial industry gazetteEditor Marjorie [email protected]: 01603 476180Fax:01603 476185

Advertising Sales:Susanne [email protected]: 01603 476181Fax:01603 476185

Print: Crowes of Norwich

All rights reserved. No part of thispublication may be reproduced in anyform without the prior permission ofthe publishers.

Fig is entirely independent but wouldlike to thank Moneyfacts Group forproviding free of charge all our officeand support facilities and for takingresponsibility for its organisation andpublication.

Norwich & Norfolk Financial industry gazette66-70 Thorpe RoadNorwich NR1 1BJTelephone 01603 476181Fax 01603 476185

© FIG 2006 Marjorie Eade

Monthly Advertising Rates

Black & White Two ColourInside pages: full page £500 Logo branding on front cover £150

half page £300 Back cover £1,500quarter page £200 Inside front/back cover £1,250

Company Sponsor RatesFull black & white page plus front cover logo £600

For more information contact: Marjorie Eade on 01603 476180 or e-mail [email protected]

The Financial IndustryGazette is the only magazineto reach the entire financialsector in Norfolk. With anestimated readership of20,000, it is also distributed toschools, libraries and localauthorities and is available at Norwich InternationalAirport.

SPONSORSHIP AND SUPPORT


mailto:[email protected]


Fig


News

Drivers call for cut in congestion Motorists want action to alleviate road congestion and road pricing could be the answer – if they get something in return,according to a new report from the RAC.

“The RAC Report on Motoring 2006 is a substantive piece of research into the state of motoring and the perceptions of UK roadusers, and as such will provide a framework for debate on the pressing issues and challenges of managing Britain’s roads,” saidNick Pierson, Director of Public Affairs at Norwich Union, which like RAC is part of Aviva.

The research looked at all the challenges facing motorists today and in the future. It investigated whether UK motorists wereprepared to address these challenges and what might persuade them to change. But the main areas of focus were congestion,technology, road safety and the environment. Nick said: “The key findings of the report are that motorists accept that radicalaction is needed to tackle congestion. It also shows that public acceptance of road pricing is increasing but that it is still fragile,with a clear majority of motorists prepared to accept road pricing as a policy, provided there are some trade-offs.”

Pioneering students have taken the first step towards high-flyingcareers by completing the unique Foundation Degree inFinancial Services at City College Norwich.

The two-year course, which is the first and only FoundationDegree in Financial Services in the country, was developed byCity College with the University of East Anglia and theFinancial Industry Group including major input from NorwichUnion and Marsh. The degree is open to other employers totake up as an innovative way to recruit and train staff withmanagement potential.

Four of the graduates are fromNorwich Union, the other fourfrom Marsh and most will becontinuing their studies next yearat UEA on the brand new BAHons Professional Studiesdegree. Claire Cullum, aged 20,from Norwich became theyoungest person ever to achievethe CII Advanced Diplomaexamination, which is embeddedwithin the Foundation Degree.

David Clark, the ExternalExaminer for the FoundationDegree in Financial Services, hasbeen highly impressed with whathe has seen. He said, “CityCollege has put a teaching teamin place which brings togetherlecturers with first-classacademic skills and practitionerswho have a real knowledge of themarketplace. This combinationclearly enthuses the students whoare encouraged to participatefully in the learning process. This

is an excellent course and I anticipate it will go from strength tostrength.”

Keith Page, Head of Learning and Development at NorwichUnion said: “This is by no means an easy option but it doesprovide people with a fantastic mix of qualifications andexperience on which to build a career in financial services.”

For more information contact Jenny Probert, the Head of theBusiness School at City College Norwich, on 01603 773395.

First Foundation Degree Students Graduate

Some of the first graduates of the Foundation Degree in Financial Services, all of whom arenow progressing on to the new BA Hons Professional Studies top up degree at UEA. Fromleft to right: Natasha Humphrey, Alex Chappell, Claire Cullum, Adam Motts, NatashaBurton and Matthew Harman.


Fig


Barclays

Communities in and around Norwich are set for a great summeras work comes to an end on creating fantastic new sportsfacilities in local neighbourhoods and villages.

Norwich and the surrounding area have received more than£800,000 funding from Barclays Spaces for Sports, a three-year,£30million community sponsorship programme to create andimprove sports facilities in communities across the UK. Theprogramme is a partnership between Barclays, Groundworkand the Football Foundation.

Three sites across Norwich and a fourth at Freethorpe villagehave been regenerated to provide a range of community sportsfrom the popular activities and sports to the more unusual suchas Futsal and the extreme of BMX racing.

The projects will all work to ensure long term activity on thefacilities and will provide coaching kit and equipment toencourage residents to take part and get the most out of the newfacilities.

Ian Thornton of Norwich City Football in the Communitysaid: “Our experience shows that people really value theopportunity to have a say in improving their neighbourhoodand make them better places to live, work and play. Gettinginvolved in these projects gives people confidence and makes usall feel proud of where we live.”

Kate Kingshott, Community Relations Manager, said: “AtBarclays we are striving to strengthen the local communities inwhich we live and work. Barclays Spaces for Sports will createhundreds of new sports sites up and down the country. Our aimis to have a significant and long-lasting impact on localcommunities and grassroots sport throughout Norwich, EastAnglia and the rest of the UK for many years to come.”

Community groups, schools and sports teams across Norwichcan still benefit from Barclays Spaces for Sports. The scheme isproviding 1,200 coaching packs per year, donating them toteams and groups who have the greatest need. To find out ifyou are eligible to apply, contact The Football Foundation on0800 0274221 or email [email protected].

A partnership between Barclays, Groundwork and the FootballFoundation, Barclays Spaces for Sports will deliver more than50 sports facilities each year from large sports basedregeneration projects to multi-use games areas offeringbasketball, netball, tennis through to skateboard and BMXtracks. Every site will be supplied with sports equipment andsupport such as coaching to help the community get the mostout of the new facilities. In addition 1,200 coaching kit andequipment packs will be distributed each year to teams andgroups in most need across the UK.

The Barclays Premiership and Barclays Spaces for Sports makeBarclays one of the UK’s biggest supporters, investing£87million over three years.

£800,000 BOOSTS COMMUNITY SPORTSIN AND AROUND NORWICH


Fig


News

Norfolk finance professionals can keep bang up to date with thevery latest events run by nine leading financial institutions afterthe launch of a new website.

The Norfolk Professional Institutes Event Guide booklet was puttogether by a group of representatives of the local professionalfinancial institutes and chaired again this year by DavidWoodcock from the Association of AccountingTechnicians.

Now in its sixth year, it lists a complete programme of instituteevents for the coming year in Norfolk, ranging from fraud andprofessional ethics to the fire service. It also provides local contactdetails and explains the services provided by each organisation.The aim of the publication is to help more people withprofessional development by making it easier for everyone fromthe sector to attend any financial event they are interested in. Theguide, which is supported by FIG and available free with this issue,has inspired a number of regions to follow Norfolk’s lead. Butnow it will be even easier to find out what is going on because theinformation has been put on the worldwide web at www.npieg.organd will provide the latest updates.

The website and guide will both be officiallylaunched at the UEA Sportspark whereEastern Daily Press Business Editor ChrisStarkie will be speaking about “Life in themedia”.

Free copies are available through your localprofessional institute. Non-members can e-mailSusanne Paice, of the Financial Industry Groupat [email protected] for a free copy.

Norwich and PeterboroughInsurance Brokers (NPIB) hastaken over the general insuranceservices of Mansbook Brosche.

The move will help the buildingsociety’s general insurance brokingarm to expand its existinginsurance business and enhance therange of services provided by theGroup. The combined generalinsurance business now tradesunder NPIB. Staff members SteveCrowe, Tracey O’Brien, SueLambert and Christine Taylor havejoined NPIB and will continue tohelp commercial and personalcustomers with their insurance

requirements from the city centreoffice on Prince of Wales Road,Norwich.

David Farrington, ManagingDirector of NPIB, said: “This is amutually beneficial acquisition.”

NPIB keeps on growing

DavidFarrington,ManagingDirector ofNPIB

New guide committed to cyberspace

Chris Starkie,Eastern DailyPress

Finance in theclassroom

Financial experts went back to the classroomrecently in a bid to introduce 150 pupils to the insand outs of personal finance.

Representatives from Norwich Union, Lloyds TSB,Connexions, Labour Behind the Labels and Pfeg(Personal Finance Education Group), were at AcleHigh School, Norfolk, for a day of activities underthe PHSE (Personal, Social and Health Education)banner.

And it was a big success according to PHSE Co-ordinator, Mr Bufford. He said: “This will helpincrease the awareness of many of our pupils aboutthe issues facing them when they leave school andhome.”


Fig


Norwich Union

PlanesOne task for a CSR person is to encourage charitableendeavour, so I thought I’d raise a few quid myself. RecentlyI jumped out of a perfectly good plane for charity.

The beneficiary of my fundraising is Nelson’s Journey, acharity that helps young people in Norfolk throughbereavement. It really makes a big difference to a smallnumber of small people.

Nelson’s Journey helped one young girl who kept an old t-shirt of her father’s under her pillow. She had becomeseriously introverted after he died. But after a camping tripwith Nelson’s Journey where she made friends, she realisedshe wasn’t the only one feeling the way she did. She nowwears the t-shirt and tells everyone about her dad.

I didn’t suffer bereavement when I was young but I loved howthat story, and the young lady within it, changed for thebetter. That’s why I took a leap of faith to raise money.

So, to the jump. I had total trust in the guy I leapt with (he’dbeen jumping for 28 years and his wife had put on the rig thatattached me to him) so, I thought, “Well there’s not a lot I cando to muck this one up,” meaning the most difficult bit wasasking colleagues, friends and family for a few quid each.The English aren’t great at asking for money, but that’s reallyall it takes (apart from falling at 120 miles an hour with yourjowls flapping as with dogs when they put their heads out ofcar windows).

My two pieces of advice for novice jumpers is to have a dozeas you rise through the clouds in the tiny, tinny aircraft thatdrags its way to 12,000 feet. There’s nothing else to do on the20-minute ascent. And also think twice before you shell outfor the cheesily-soundtracked DVD that the fine people ofUK Parachuting twist your arm to buy. Then again I’m

watching it again now for a little inspiration. Blue-skythinking, you might say.

I drifted down gently in the silence of the sky, steering theparachute towards New, then Old Buckenham. I landedreasonably gently on my derriere and I’m still the same heightas I was before. I’d encourage anyone to do the same. It’samazing. [email protected]

TrainsA little plea to employers of train announcers: when you getfront-line staff to apologise on your behalf for the lateness ofa train, please can we have a little more information, honestyand openness?

For example, “We apologise for the late running of the 13.22:it is due to the late departure of the train from the station.”Brilliant! That explains everything, then.

It makes me feel conned. I know the train’s delayed – I wassitting on it when it left the station half an hour later than I’dhoped. Now can you tell me why? I need to know for whenI arrive late for my next meeting.

My suggestion is to be upfront with customers and they’llappreciate it.

CarsAnd finally, if you buy a Ford Focus that runs on bio-ethanolfuel (the stuff that comes out of Morrison’s forecourt pumpsin East Anglia and the South West) then get your insurancethrough Ford Insure.

You’ll enjoy a 15% discount through the providers, NorwichUnion. Carbon-neutralise me happy!

Trains, planes and flexi-fuel cars

Tom Oxley, looking likeChubby Brown with a beard,lands safely at Old Buckenhamwith instructor Pete on hisback. Picture courtesy ofCFSO.


Fig


News

Students from Dereham Sixth Form College got a taste of whatfinancial service careers have to offer at an event organised aspart of the Aim Higher initiative.

Representatives from Norwich Union lined up with businessesincluding John Lewis and Dereham solicitors Hood Vores andAllwood to run workshops aimed at giving the students

information about career routes, qualifications and training.

Lesley Bambridge, Project Worker with The Exchange, whoworked on the event with Dereham Sixth Form College, saidshe was always seeking business contacts for this sort of event.Contact Lesley at [email protected] telephone on 07876 556696.

Jeff Wilson joinsAlan Boswell

Alan Boswell & Company has confirmed aleading promotion to its IFA service.

With immediate effect, Jeff Wilson is to be aSenior Executive, advising both private andcorporate clients on a wide range of financialissues. Jeff is based in Norwich and will reportto John Whitehead, Managing Director ofAlan Boswell and Company Limited. He willbe supported by the firm’s existing team ofplanners and administrators.

Jeff is highly qualified and has previousexperience at Scottish Equitable, ClericalMedical, Commercial Union and SedgwickOffshore Resources, where he started his careerin 1981. In recent years he has specialised inUK-based and offshore investment andpensions.

John Whitehead F.P.C., Managing Director ofAlan Boswell and Company Limitedcommented: “This appointment addssubstantial experience and expertise to ourbusiness and will facilitate our continuedgrowth. By choosing Jeff we are adding to afirst class team of advisors, to ensure that wecan continue to deliver the highest level ofservice to our clients.”

Foolproof, the UK’s third largest usability and accessibilityconsultancy which counts a number of national financialcompanies among its clients, has signalled its expansion plansby recruiting a new Group Account Director from Spanishbank BBVA and opening a new office in the City of London.

New Group Account Director Hayley Wheeldon will beresponsible for working with existing clients to developrelationships and manage the delivery of projects. In the pastshe has worked in customer acquisition and retention marketingroles at Norwich Union, Virgin Money and BBVA. At BBVAshe spearheaded the marketing and product development ofnew products for the UK market.

Foolproof Managing Partner Peter Ballard said: “It’s fantasticto welcome Hayley on board. She brings a wealth of marketingexperience with her from her time with a number of largefinancial services organisations that will be of huge value in hernew role. Hayley will lead the development of the quality ofclient service we provide, ensuring that appropriate resource isattributed to each piece of work.” Hayley was equally delightedto be joining Foolproof and she forecast that the companywould broaden its appeal to “more and more clients”.

Foolproof’s new London office is at 5-7 Folgate Street in theCity. It doubles Foolproof’s research capacity and will housetwo interview rooms coupled with a client viewing room, aboard room and work stations for up to nine staff. The officeswill be kitted out with the latest Tobii eye-tracking technologythat enables users’ eye movements to be tracked as they scanscreens. ‘Heat maps’ can be produced to provide evidence toclients of the effectiveness of their web pages.

New face at Foolproof

College students given taste of finance

Hayley Wheeldon,Foolproof’s newGroup AccountDirector




Fig Marsh

Teams of colleagues at Marsh, the world’sleading risk and insurance services firm, havetaken part in the ‘Norwich Jailbreak’, anevent that challenges people to get as far awayfrom the office as possible all in the name ofcharity.

Teams competing were challenged to see howfar they could travel from Norwich in 36hours, trying to get as many free journeys byusing their skills of negotiation andpersuasion, with the team that traveled thefurthest winning.

The event was organised by the sports andsocial club at Marsh’s Norwich office, with

nearly £4,500 raised for the East Anglia’sChildren’s Hospices in Quidenham and theAlzheimer’s Society.

The jailbreak was won by ‘Have Charm, willtravel’, a team made up of Chris Stockwelland Glen Gilmore and sponsored by KenLister.

“We’d like to thank Ken Lister and the teamat Castlegate Seat for sponsoring our flightsand lending us a car for the weekend,” Glensaid.

‘Have Charm, will travel’ managed to make itall the way to the Jerez in Spain’s south, over

1,500 miles, and raised justunder £1,000.

“It took a few well placedsmiles and a lot of fast talking,but all in all people were prettyfriendly and generous,” Chrissaid.

Thanks must also go to the fiveother teams that competed,with people finishing as far offas Marseilles in France andPalma in Spain.

Marsh is the world’s leading risk managementand insurance servicescompany offering a full

range of services to identify,value, control, transfer andfinance risk. It generates

revenues exceeding US $3.6billion and employs over

38,000 professionallyqualified consultants and

support staff worldwide whoserve clients in more than

100 countries.

Marsh has had an out ofLondon office since 1972 and

Norwich is the main operationalbase for the Client & MarketServices (CMS) department.

In addition the RiskManagement Practice

department of Marsh (RMP)has had an increasing

presence in Victoria House andthe building is also shared with

representatives from GuyCarpenter and Marsh

Corporate Services – all otherMMC companies, as well as

Price Forbes Limited.

The Norwich office is one ofmore than 30 within the UK

alone, all of which arecommitted not only to quality,staff training and improving

return for its shareholders butalso to being good citizenswithin the local community.

Victoria House currentlyemploys more than 1,000members of staff makingMarsh a significant local

employer.

Marsh LtdVictoria House, Queens Rd,Norwich, Norfolk, NR1 3QQ

www.marsh.comTel 01603 660202

L-R Robert Bradford (SEAT), Chris Stockwell and Glen Gilmore (MARSH)

MARSH TEAMS GOGLOBAL


APRIL 2003 Fig PAGE 10

Fig


News & Horoscope

HoroscopeARIES [21 March - 20 April]Busy, busy! Pay attention to detail orunexpected mishaps will cause chaos.Get equipment serviced and check out your own health too. A crisis point in one relationship, either with friend or foe, forces you to get your act together and take a stand for truth andjustice - but you were never one to runaway from a fight. Make sure you haveright on your side and don’t be selfish.

TAURUS [21 April - 20 May]Doing what you love to do with those you love to do it with, eases tensions and brings you into contact with someonewho can lead and guide you towards a constructive future. New friends open doorways; new leisure activitiesdevelop latent skills. If you’ve beenenvious or feeling unfulfilled, this is the right time to take decisive actions that will help you reclaim your power.

GEMINI [21 May - 20 June]This month’s solar and lunar eclipses fall on a powerful angle of your chart,signifying that this month’s events hold the seeds of a radical shift in your life’s direction. Whether you’re thinking of moving house or changing career,circumstances could well impel you inthe new direction faster than you had anticipated. Stay watchful formeaningful coincidences and they could signpost your most productivedirection.

CANCER [21 June - 22 July]New horizons are opening up for you thatpromise more personal fulfilment as wellas a taste of an excitingly differentenvironment. You always take yourresponsibilities seriously, but cansometimes allow your spirit to be trappedby them. Now you can see a way to bringa more harmonious balance into your life.Go where you have never gone before andyou will discover a signpost that bringsclarity where there was confusion.

LEO [23 July - 22 August]Recent worries and fears should beresolved by the entry of something orsomeone completely different onto thestage of your life’s drama, giving you anew sense of freedom. Now you’re in aposition to strike a creative balancebetween your need for comfort andsecurity and the need to fulfil certainpractical responsibilities. Make sure inyour choices that you neither overburdenyourself nor leave yourself vulnerable.

VIRGO [23 August - 21 September]This month’s solar and lunar eclipsesaffect your life path and your relationshipsvery intensely. Eclipses bring hiddenproblems to the surface and precipitatechange - whether it’s convenient or not!The response should be to take thecosmic hint and move as easily aspossible into the new, which should ideallyprovide you with greater freedomexternally to express skills and talents thathave so far been incubating inside.

LIBRA [22 September - 22 October] Unexpected events show you wheresituations should be cleared up andwound up so that you are free of pasthurts, guilts and fears. Friendships andsocial connections are the forum withinwhich dramas of trust will be played outand should be seen as the microcosmicversion of a more significant macrocosmicissue in your life. Increased sensitivity andcompassion help you to find a way to gainmore fulfilment.

SCORPIO [23 October - 22 November]The energies of fortunate change, whichhave been hovering around for somemonths, are brought to crisis point byeclipses of both the Sun and Moon thismonth. That makes it pivotal! So get readyfor that all-important first step intowhatever new chapter you have set youreyes on. The feelings and events of theearly part of the year are revealing theirhidden purpose. Say yes to new socialand community involvements.

SAGITTARIUS [23 November - 20December]The unsettled and unstable energiesaffecting the place you’re “coming from”are brought to crisis point by the eclipse ofthe Moon on the 7th. You must be open toany possibility, even those you have notheretofore considered. The wheel of life isturning into a new cycle and the quickeryou pick up on the fact that this is the timeto find the structure that will help youmaterialise a dream, the better you’ll do!

CAPRICORN [21 December -19January]For you there’s no power withoutresponsibility and the solar eclipse on the22nd brings within the following few weeksthe perfect new opportunity to synthesisethe two in a positive change in publicstatus. A wider world is opening up for youand you must stay open minded andwilling to learn the skills and languagesnecessary for the new environment. Yourlife journey takes an unexpected turn tostrange new places!

AQUARIUS [20 January - 18 February]You still have less control or knowledgethan you’re comfortable with; but ifyou can go with the flow and let go ofwhat is obviously on the wane, you should find yourself propelled byunexpected events into a position ofgreater influence. You’ll have the power tosatisfy both the demands of duty andthose of your own free spirit that yearnsfor new adventures.

PISCES [19 February - 20 March]The eclipse of the Moon on the 7th falls inyour sign, bringing current frustrations tocrisis point in the following weeks.Whatever unexpected events occur,remember they are fortunate! The way out of your current impasse is presentingitself. Positive, or even negative input from someone will help you negotiate the deal that will bring the forces ofexpansion and security into a constructivebalance.

To contact Jane Sunderland Tel: 01603 626425 Email: [email protected]

Exclusively forecast for fig by Jane Sunderland

Compass rises to the bait

Great Yarmouth-based Compass Oilfield Supply Company was welland truly hooked when Barclays business banker Carl Crame mixedbusiness with pleasure to land its account.

Carl, 37, a relationship manager with the Barclays Norfolk andWaveney Business Banking team, visited Compass’ headquarters atJames Watt Close when the company invited Barclays to tender for itsbusiness account.

After a tour of the premises with husband-and-wife team John andKathy Jennings and son Simon, who run the family firm, the talk turnedto other things – in particular a predatory pike that was attackingwildlife in a lake at the Jennings’ home.

Within a week Carl, along with his brother Mark and three Barclayscolleagues, were at the lakeside where Mark eventually landed thetroublesome fish and reintroduced it into the wild at a nearby broad.

Compass company accountant Jonny Moore said: “We were impressedwith what Barclays had to offer our business. Catching the pike showedhow much extra effort Carl and his team were prepared to put in fortheir customers and everything just came together nicely.” Brought to Account: Carl Crame and Pike

Picture: Jacqueline Wyatt


APRIL 2003 Fig PAGE 11

Fig


Moneyfacts ®

With two months still to go, theMoneyfacts Conference 2006has seen unprecedentedbookings and there will be an impressive line-up oforganisations represented at theevent in November. Bookings sofar have come from Anglo IrishBank, Barclays, BirminghamMidshires, Bradford & Bingley,

Confused.com, Co-operativeBank, Coutts & Co, Direct Lineand Dunfermline BuildingSociety, and that is just the startof the alphabet!

Will you be joining them?The deadline for the Early-Birdbookings (priced at £249 plusVAT, instead of £349 plus VAT)

was 7 September 2006, but, forreaders of the Finance IndustryGazette, this has been extendedto 29 September 2006. To takeadvantage of this deadlineextension you must quote codeFIGMF06 when calling thebookings team on 0870 2250100 or registering online at www.moneyfacts.co.uk/conferences/mf06

Of course, many of the peopleattending the conference bringtheir entire team along. Torecognize this, a multiplediscount will apply with bookingsof three delegates or more, givinga per delegate price of just £200plus VAT. This discount willautomatically be applied whenregistering as above.

We look forward to seeing you there!

MONEYFACTS GROUP plcMoneyfacts House, 66-70 Thorpe Road, Norwich NR1 1BJ. DX 135010 NORWICH 7Telephone 0870 2250 476e-mail: [email protected]

Moneyfacts Group was founded in 1988with the launch of Moneyfacts, a ground-breaking six page financial fact sheet. Forthe first time, financial professionalscould find all the savings and lendingrates from all the major banks andbuilding societies in one place.

Moneyfacts has expanded hugely fromthese beginnings to become the UK’slargest selling professional financialmonthly - an authoritative source trusted by intermediaries, providers andjournalists alike. Today the Groupemploys 100 staff at its state-of-the-artoffices in Norwich, and publishes threemonthly trade titles with a combinedreadership of over 110,000.

Moneyfacts now provides real timenews and data services to vir tuallyevery bank and building society in theUK and an increasing number of lifeoffices. It supplies online point of salesystems for bank branches and callcentres, and product sourcing systemsfor intermediaries.

The Group also designs and hostswebsites for external organisations suchas the British Bankers’ Association andWhich?. In fact, over half the leadingfinancial sites in the UK rely onMoneyfacts data.

Moneyfacts reaches the public via its own consumer website -www.moneyfacts.co.uk - as well asthrough the charts it provides to most of the national and provincial press and media.

Moneyfacts Group has pioneered financialdata gathering and distribution in the UK.It has also been at the forefront of theconcept and design of financial data ITsystems. All Moneyfacts IT systems aredesigned and developed in-house. Morethan one quarter of its staff are employedon IT development.

®

If you have the initiative and are hungry for a challenge, email [email protected] or write direct to Alison Barnard, Head of HR and Training, Moneyfacts Group plc, 66-70 Thorpe Road, Norwich, NR1 1BJ.

If you would like to see more of Moneyfacts Group plc then visit our website at www.moneyfactsgroup.co.uk.

Are you looking for a challenging role? Weneed an enthusiastic self starter, dynamicand driven sales professional with a proventrack record in selling.

You will need at least three years’experience in media sales from either aprint publication or online background.

Be self motivated and relish the challengesof motivating and managing a team of sixMedia Sales Executives, working across aportfolio of leading publications.

A proven history of working to tight deadlinesand achieving targets in a face to face andtelesales environment is necessary.

You will have the sales ability to generate longterm business relationships, building rapportand generating revenue at senior client leveland within the advertising agency area.

Overall responsibility for management of theadvertising team, sales training, marketinginformation, media kits and reporting tosenior management on performance.

Are you bright and ambitious, target driven,enthusiastic and commercially minded?You will need excellent communication skillsand a flair for negotiation and relationshipbuilding. This role involves sellingadvertising into our publications and

websites, as well as awards packages andexhibition stands at our conferences. Youwill be responsible for your own portfolio ofclients. Remuneration for this role willconsist of base salary and uncappedcommission.

Advertising Sales Manager

The Moneyfacts Conference - 7 November 2006Early-Bird Deadline Extended for Finance Industry Gazette Readers

Graduate Advertising Executive



Fig


News

Nationality is no barrier to a career at The MoneyCentre where staff numbers at its Norwich head officehave just topped 100 for the first time.

The company, one of the UK’s leading independentbuy-to-let mortgage providers, has recently recruited19 new staff in their largest ever recruitment drive andacquired a new 1,600 square foot office for training.

And among the 19 were Sofia Salgado from Mexico,who has relocated to the region to become a LotusNotes Developer, Australian Oliver Shaw, who joinsthe marketing team as an Administrator, and Mary-Ann Van der Merwe, from South Africa, who hasjoined as a Case Owner.

Managing Director of The Money Centre, MarkAlexander, said: “We are delighted to welcome somany new faces to the company. All will be invaluableto their respective departments, and indeed thebusiness as a whole. We experienced our mostsuccessful year in 2005, and have continued to growand develop the business in 2006.”

International recruits join booming buy-to-let company

L-R Mary Ann Van Der Merwe, Oliver Shaw and Sofia Salgado,international recruits who have joined The Money Centre recently.

Chartered Institute of Bankersbecomes ifs School of FinanceChanges to the Royal Charter and the adoption of a newbranding and name mark an “exciting milestone” for theformer Chartered Institute of Bankers.

The institute, a registered charity, has been renamed the ifsSchool of Finance after changes to Royal Charter gave it theappropriate governance structures to pursue degree-awardingpowers. The institute will immediately cease using theChartered Institute of Bankers and Institute of FinancialServices (ifs) names and logos.

ifs School of Finance Chief Executive Gavin Shreeve said:“This is an exciting milestone in the ongoing development ofthe ifs as a fully fledged educational body dedicated tofinancial learning. Indeed, we are now uniquely placed in theeducational sector to continue to build a specialist offering thatspans financial education from GCSE level through to taughtMasters, first in partnership with other tertiary providers andthen eventually on our own. We are now set fair to build a baseand a proposition that will compete with the best.”

He added that the Associateship would continue to be linked tothe award of an honours degree and the coveted titles of ACIBand FCIB were enshrined in the new charter.


Fig


Virgin Money

B*LL*CKS TO CANCER!Ten top music artists including Paul Weller, Stereophonics, The Rakes andHundred Reasons have joined together to say “B*ll*cks to Cancer!” They’velent their support and donated some ‘crown jewel’ songs to the B*ll*cks toCancer CD in aid of the Everyman Male Cancer Campaign. All profits fromthe CD - available exclusively from Virgin Megastores, priced at £4.99 – willgo to the charity. The CD can also be downloaded at www.virgindigital.com

The CD has been put together by Virgin Money, the innovative insurerbehind ‘Big V’ Cancer Cover, which launched earlier this year.

Your Money Awardfor Big V Cancer

Virgin Money won the Publishers Special Award atthe Your Money Awards. Luke Broadhurst,Publishing Director of Your Money said: “Bytackling a taboo area without euphemism or evasion,Virgin Money’s Cancer Cover is a groundbreakerand has merited a rare Publishers Special Award.”

Travel writer and presenter Ben Fogle has set a new world sailingspeed record in the inaugural Big V Race from Portsmouth to Cork.

Ben, racing with the RYA’s Keelboat squad, finished the race in atime of 49 hours, 19 minutes and 39 seconds.

The Big V race isorganised byVirgin Money, theinnovative insurerbehind Big VCancer Insurance,which launchedearlier this year.The Cork Weekfeeder race wascreated to helpraise awarenessand funds for theEveryman MaleCancer Campaignand all proceedsfrom the Big Vrace will go toEveryman.

Reflecting on therecord Ben said: “Iam absolutely delighted. It was incredibly close throughout. Wegot off to tremendous start and the guys worked so hard to get usinto a great position ahead of Team Caffari. Even though the windscompletely left us, the team was brilliant: they got absolutelyeverything they could out of the boat. Team Caffari took a real riskby going further west but we just got our heads down andconcentrated on doing everything right and it paid off.

“I thoroughly enjoyed the whole experience. It was a real privilege

to sail with the RYA Keelboat squad, and I will certainly befollowing their progress in future. However, hopefully the realwinner overall is cancer awareness. The Big V is a great event. Itwill help to fund more essential research by Everyman into malecancers, so I am delighted to have been a part of it and look forwardto coming back and trying to better the record in 2008!”

Ben’s boat, the Farr45 John Merricks,was skippered byLuke McCarthy.The crew waspicked from theRYA’s KeelboatProgramme, whichis designed to givetalented youngsailors theopportunity tobreak into theworld of top levelkeelboat sailing.

Virgin Money’sMarketing DirectorTrevor Field said:“Everyone ispleased for Ben

and the RYA Keelboat crew; they were magnificent throughout. Itwas a tight race between Ben and Team Caffari from start to finishand the range of conditions created a real test for all the teams.”

“The inaugural Big V Race has been a great success. It shouldcertainly have helped warm everyone up for Cork Week.Hopefully by creating this event, Virgin has added something a bitdifferent to the racing calendar, and we very much look forward to2008!”

BEN FOGLE GRABS NEW WORLD SPEED SAILING RECORDBig V glory for Ben’s young guns


Fig


News

thecompleteprintingservice

t:01603 403349 f:01603 485164 e:[email protected] www.crowes.co.uk

The Financial ServicesSkills Council (FSSC),the body which isestablishing theNational FinancialServices SkillsAcademies, is urgingemployers to help itidentify and tackle theskills issues faced bythe industry byresponding to itsonline Skills Billsurvey.

This is the first stage ofan 18 month projectthat aims to transform

the way that skills are developed and delivered. By setting outexactly what skills employers want their people to have andplanning how the necessary training will be funded andsupplied, the Skills Bill aims to equip the industry with theskilled workforce it needs to build upon and maintain its worldleading status.

Chief Executive, Teresa Sayers, said: “Employers are alwaystelling the FSSC that they expect the education sector to

produce employable people. They want to see less bureaucracyand more value from engaging with the public sector. They alsowant relevant qualifications, and the assurance that thesubstantial sums spent each year on training represent a soundbusiness investment.

“The FSSC is working to ensure that all this happens, byforging much closer links between employers and education anddirecting the whole of private and public investment towardseducation and training that adds real value to financial servicesbusinesses.”

The eventual outcome will be a costed action plan – known asa Sector Skills Agreement – that will be signed up to byemployers and all other parties involved in planning, fundingand supplying education and training. Its implementation willbe led by the FSSC.

Employer input to this first stage of the project is vital. TheFSSC wants anyone with responsibility for recruitment,training or performance review in financial services firms – of whatever size - to visit www.fssc.org.uk/skillsbill and complete the online questionnaire. If better skills and improved business performance are not incentive enough, Red Letter Days experiences and Ticketmastervouchers are on offer in a prize draw for all those taking part.

FSSC calls for responses to skill survey

Teresa Sayers, Chief Executive of theFinancial Services Skills Council

The CII’s Life and Pensions Faculty is to establish a newdesignation in a bid to attract the best school leavers andgraduates into the sector.

More than 2,000 eligible people are being encouraged to apply

for the Cert CII (Life and Pensions) designation which is beingmade available to Faculty members who have passed the CF1unit (UK financial services, regulation and ethics) of theCertificate in Financial Planning or equivalent and have afurther 25 relevant CII examination credits.

CII launches campaign to tempt star students



www.crowes.co.uk

Fig


Training & EventsINTRODUCTION TO WORD4 September 20069.30 to 16.00Business Suite, Broadland DistrictCouncil,Thorpe Lodge, 1 Yarmouth Road, Thorpe St Andrew, Norwich£95Louise CarrollBroadland District Council0800 3891113OTHER COURSES AVAILABLE

BANHAM ZOO BEHIND THE SCENES6 September 200618.00BanhamMembers £21Non-members £26Irene TibbenhamInstitute of Directors - Norfolk01379 [email protected]

EUROPEAN COMPUTER DRIVINGLICENCE (ECDL)6 September 20069.30 to 16.00Business Suite, Broadland DistrictCouncil,Thorpe Lodge, 1 Yarmouth Road, Thorpe St Andrew, Norwich£95Louise CarrollBroadland District Council0800 3891113

EFFECTIVE TIME MANAGEMENTMargaret Wade for Matrix Training6 September 2006 9.30 to 16.30Chamber Offices, Norwich Business Park,Whiting Road, NorwichMembers £125 plus VATNon-members £175 plus VATMargaret ReadNorfolk Chamber of Commerce01603 729703www.norfolkchamber.co.ukOTHER COURSES AVAILABLE

MONTHLY TAX REVIEW7 September 200617.30 to 19.00The Norfolk Club, Upper King Street,Norwich£50 plus VATMatthew HuttonChartered Tax Adviser01508 [email protected]

ADVANCED ACCESS7 & 8 September 20069.30 to 16.00Business Suite, Broadland DistrictCouncil,Thorpe Lodge, 1 Yarmouth Road, Thorpe St Andrew, Norwich£95 per dayLouise CarrollBroadland District Council0800 3891113

DESK TOP PUBLISHING & DESIGNINDESIGN - INTRODUCTION11 & 12 September 2006Jarrold Training, St James' Mill, Whitefriars, Norwich£450 plus VATJarrold Training01603 [email protected] COURSES AVAILABLE

BASICS 4 BUSINESS11, 12 & 13 September 20069.30 to 16.00Business Suite, Broadland DistrictCouncil,Thorpe Lodge, 1 Yarmouth Road, Thorpe St Andrew, Norwich

£65 per dayLouise CarrollBroadland District Council0800 3891113

OUTLOOK 2000, 2002 & 2003 USING MORE EFFECTIVELY12 September 2006 9.30 to 12.30Software International Training Limited,8 Thorpe Road, Norwich£75 plus VATSoftware International Training Limited01603 [email protected] COURSES AVAILABLE

ALIGNMENT OF TAX AND ACCOUNTSPresented by John Cullinane, CIOTPresident12 September 2006 16.00 to 19.00De Vere Dunston Hall, Ipswich Road,Norwich£40Stuart WrightThe Chartered Institute of Taxation01842 [email protected]

TRUSTSPresented by Jerry Craggs, Craggs & Co12 September 200618.00 to 20.30Norwich City Football Club, Carrow Road,NorwichFree Karen WilcoxAssociation of Chartered CertifiedAccountants0121 456 5903

MARKETING ESSENTIALSValerie Bullard for Matrix Training14 September 2006 9.30 to 16.30Chamber Offices, Norwich Business Park,Whiting Road, NorwichMembers £150 plus VATNon-members £200 plus VATMargaret ReadNorfolk Chamber of Commerce01603 729703www.norfolkchamber.co.uk

DEPLOYING AN ACCESS DATABASE14 & 15 September 20069.30 to 16.00Business Suite, Broadland DistrictCouncil,Thorpe Lodge, 1 Yarmouth Road, Thorpe St Andrew, Norwich£95 per dayLouise CarrollBroadland District Council0800 3891113

DEVELOPING ASSERTIVEBEHAVIOURAND NEGOTIATION SKILLS18 September 20069.30 to 16.00Business Suite, Broadland DistrictCouncil,Thorpe Lodge, 1 Yarmouth Road, Thorpe St Andrew, Norwich£65Louise CarrollBroadland District Council0800 3891113

RECEPTION SKILLS TRAININGMelanie Ruse for Matrix Training19 September 2006 9.30 to 12.30Chamber Offices, Norwich Business Park,Whiting Road, NorwichMembers £80 plus VATNon-members £130 plus VAT

Margaret ReadNorfolk Chamber of Commerce01603 729703www.norfolkchamber.co.uk

HANDLING DIFFICULT CUSTOMERSMelanie Ruse for Matrix Training19 September 2006 13.30 to 16.30Chamber Offices, Norwich Business Park,Whiting Road, NorwichMembers £80 plus VATNon-members £130 plus VATMargaret ReadNorfolk Chamber of Commerce01603 729703www.norfolkchamber.co.uk

IHT NEW RULES ON TRUSTS -NORFOLK REGIONAL MEETING20 September 2006 9.30 to 16.00The Holiday Inn, Ipswich Road, NorwichFree to members£60 to non membersDavid HickmanThe Personal Finance Society01508 [email protected]

CPD WORKOUTPresented by Nigel Race, CIMA CPDManager20 September 2006 18.30 for a 19.00 startWillis Limited, Friar Street, IpswichFree Cathy McgrathChartered Institute of ManagementAccountants01379 [email protected]

MARKETING & SALES FOR YOURSMALL BUSINESS22 September 20069.30 to 16.00Business Suite, Broadland DistrictCouncil,Thorpe Lodge, 1 Yarmouth Road, Thorpe St Andrew, Norwich£65Louise CarrollBroadland District Council0800 3891113

ADVANCED EXCEL25 & 26 September 20069.30 to 16.00Business Suite, Broadland DistrictCouncil,Thorpe Lodge, 1 Yarmouth Road, Thorpe St Andrew, Norwich£95 per dayLouise CarrollBroadland District Council0800 3891113

DIRECTORS AND OFFICERS LIABILITYINSURANCEPresented by Reg Brown, Reg Brown &Co26 September 2006 12.30 to 13.30Buffet available from 12 noonMarsh Limited, NorwichFreeJudith Little

Insurance Institute of Norwich07918 138986www.insuranceinstituteofnorwich.co.uk

EFFECTIVE TELE SALESMelanie Ruse for Matrix Training26 September 2006 9.30 to 16.30Chamber Offices, Norwich Business Park,Whiting Road, NorwichMembers £125 plus VATNon-members £175 plus VATMargaret ReadNorfolk Chamber of Commerce01603 729703www.norfolkchamber.co.uk

FINANCIAL MANAGEMENT FOR YOURSMALL BUSINESS27 September 20069.30 to 16.00Business Suite, Broadland DistrictCouncil,Thorpe Lodge, 1 Yarmouth Road, Thorpe St Andrew, Norwich£65Louise CarrollBroadland District Council0800 3891113

CUSTOMER SERVICE EXCELLENCEValerie Bullard for Matrix Training27 September 2006 9.30 to 16.30Chamber Offices, Norwich Business Park,Whiting Road, NorwichMembers £150 plus VATNon-members £200 plus VATMargaret ReadNorfolk Chamber of Commerce01603 729703www.norfolkchamber.co.uk

PROGRAMMING ACCESS28 & 29 September 20069.30 to 16.00Business Suite, Broadland DistrictCouncil,Thorpe Lodge, 1 Yarmouth Road, Thorpe St Andrew, Norwich£95 per dayLouise CarrollBroadland District Council0800 3891113

INSTITUTE OF DIRECTORS -LIGHT LUNCH29 September 200612.45 to 14.00The Last Wine Bar, NorwichMembers £14Non-members £16Irene TibbenhamInstitute of Directors - Norfolk01379 [email protected]

INSURANCE INSTITUTE OF NORWICHANNUAL DINNER29 September 200619.00Sprowston Manor, NorwichJudith LittleInsurance Institute of Norwich07918 138986

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