Senior Services Questionnaire 2019 - Employers Council€¦ · Web view2019 Senior Services...

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2019 Senior Services Compensation Survey(Includes Home Health, Adult Day Care, Assisted Living, Hospice, etc.)

Return by:Friday, July 19, 2019

UNDERSTANDING OF CONFIDENTIALITY

This survey questionnaire should be completed with the understanding that: Organization identity and compensation or benefit information will remain

confidential and will not be released without advanced approval by the organization.

The contents and the resulting survey report will not be used in collective bargaining sessions or in grievance proceedings by either Employers Council or the organization.

The resulting survey will be used solely to assist in guiding the effective management of compensation or benefit programs.

Please Keep This Sheet Attached to the Questionnaire

Indicate any changes to name and address below.

Please make a photocopy of

your completed questionnaire 1799 Pennsylvania Street ■ P.O. Box

539Denver, Colorado 80201-0539303 839 5177 (main) ■ 303 861 0135 (fax)

TABLE OF CONTENTSGeneral Information Questionnaire

Directions and DefinitionsWe Need Your Input

Code Job Title PageDirect Participant Care

85209 Homemaker - Home Health Aide (HCA III)....185208 Home Health Aide (Certified Nursing Assistant)...................................................................185252 Home Health Aide (Non-certified Nursing Assist.) 185253 Resident Services Associate.........................185047 Non-Certified Nursing Assistant – At a Facility

185048 Certified Nursing Assistant - At a Facility......185044 Licensed Practical Nurse – At a Facility.........185045 Lead Licensed Practical Nurse – At a Facility 185211 Licensed Practical Nurse – At Home..............185046 Registered Nurse – At a Facility....................185049 Lead Registered Nurse – At a Facility...........185251 Registered Nurse – At a Hospice...................185212 Registered Nurse – At Home.........................185234 Registered Nurse – At Home - Per Visit.........185248 Nursing Supervisor (Registered Nurse).........185250 Assistant Director of Nursing........................185014 Director of Nursing........................................185050 Team Leader.................................................285051 Grief Services Counselor...............................285052 Social Worker................................................285053 Social Worker (MSW)....................................285210 Social Worker Supervisor..............................2

Rehabilitation Classification85213 Physical Therapist.........................................285235 Physical Therapist - Per Visit.........................285214 Physical Therapist Assistant, Certified (CPTA)

285215 Occupational Therapist.................................285236 Occupational Therapist - Per Visit.................285216 Occupational Therapy Assistant (Certified). .285258 Restorative Aide...........................................285217 Speech Language Pathologist.......................285237 Speech Language Pathologist - Per Visit.......285220 Physical Medicine Supervisor........................285221 Rehabilitation Manager.................................2

Dietetic Classification85004 Food Service Worker/Dietary Aide................285033 Lead Food Services Dietary Aide..................285034 Registered Dietician......................................285032 Dishwasher...................................................385030 Cook..............................................................385031 First Cook......................................................385015 Dietary Services Director/Manager...............3

Housekeeping/Maintenance85006 Laundry Worker............................................385140 Housekeeper.................................................385612 Janitor...........................................................385016 Housekeeping Supervisor.............................385017 Maintenance Worker – At a Facility...............385018 Facility Maintenance Supervisor...................3

85022 Maintenance Manager/Director.....................3

Senior Services Compensation 2019

Code Job Title PageAdministration/Management

85010 Receptionist..................................................385054 Unit/Clerk Secretary......................................385011 Administrative Assistant...............................385207 Billing Clerk...................................................385206 Health Information Technician .....................385219 Health Information Manager.........................385259 Telehealth Technician...................................385255 Technical Support Analyst (Help Desk).........485256 Network Administrator..................................485222 Utilization Review/Quality Assurance............485203 Administrative Services Manager/Office Manager....................................................................485249 Driver – Does Not Require CDL.....................485146 Driver – Requires CDL...................................485057 Chaplain........................................................485019 Staff Development Coordinator....................485260 Volunteer Coordinator...................................485023 Marketing Sales Associate – Base Salary......485024 Marketing Sales Associate – Commissioned. 485202 Marketing Coordinator..................................485257 Admissions/Marketing Director.....................485013 Resident Services Coordinator......................485021 Assisted Living Manager...............................585261 Nursing Center Manager...............................585204 Care Manager – No Licensure – At Home......585218 Care Manager – RN License – At Home.........585205 Staffing Coordinator/Scheduler.....................5

Daily Participant Care85001 Activities Assistant........................................585002 Activities Director/Coordinator......................585149 Adult Day Care Supervisor............................585150 Adult Day Care Director................................5

Executive85012 Executive Director........................................585151 Director of Independent Housing..................585152 Director of Assisted Living............................585153 Director of Nursing Home.............................585201 Director of Home Care..................................585158 Director of Grief and Education Center.........585154 Director of Hospice.......................................585157 Director of Clinical Services..........................585155 Chief Financial Officer...................................585156 Human Resources Director...........................5


* Denotes a new position** Denotes a change in job title/description

DIRECTIONS AND DEFINITIONSPlease familiarize yourself with all of the instructions before filling out the questionnaire.

No organization’s structure or job descriptions will match exactly the jobs outlined in this survey. It is critical that participating organizations match their jobs as closely as possible. Our objective is to provide survey results that accurately reflect competitive pay levels for jobs involving work of a similar nature and performed at a similar skill level.

Use Data Closest To, But Not Later Than June 8, 2019.If rates will change within next 30 days, please report new rates.

Submitting Survey Data:You have three options: 1) Complete the online questionnaire and upload your spreadsheet of compensation data into the online questionnaire.

2) Download questionnaire documents from Employers Council’s website at: https://www.employerscouncil.org/solution/compensation-strategy-and-hr-data/survey-questionnaires.. You then will enter your data into the Word document questionnaire and Excel Rate Sheet and return to [email protected].

3) If you have access to your salary data in your payroll or HRIS system, download your data and submit a spreadsheet and complete the general information questions in the online questionnaire or in the Word document questionnaire that you will download from our website. If you are reporting salary data for employees in multiple geographic locations, be sure to complete the Geographic Location column on the rate sheet.

Photocopy Questionnaire(s)Please photocopy your completed questionnaire(s) for your records.

Review Job DescriptionsDo not merely match job titles. It is the content of the job that determines a good match.

Report Only Employees Who Spend 70% Or More Of Their Time In The Described Function

Do Not Report The Same Employee In More Than One Job

Do Not Try To Force Match Every EmployeeIt is not necessary that you report all your employees, nor is it necessary that you report for every job in the survey.

Report Employees Working At Least 16 Hours Per WeekReport only regularly scheduled employees unless otherwise noted.

Job Title and CodePlease provide your organization’s job title in the space provided by each job. This helps us in working with job matches and assists you in completing future surveys.When there is no designation in a job title (e.g., at a facility, at home) all types of organizations can match.

Actual Rates Report the number of employees receiving each actual rate. Do not report averages.

Hiring RangesReport the minimum and maximum hiring ranges.

Include: additional compensation granted in equal

amounts to all employees in a job (e.g., cost-of-living accumulations)

established range even if the position is vacant Exclude:

overtime premiums; lead differentials, on-call premiums, shift premiums, bonuses

temporary and seasonal employees rates for unique situations, such as demotion or

accommodation, where an incumbent is paid more/less than you would normally pay for that position.

employees working fewer than 16 hours per week consultants, and employees who are in a pool, on-call, or

temporary.

DEFINITIONS Functional Manager:

This manager manages a function, not people. May have administrative support but no functional employees.

Participant – Refers to a patient/resident/client in a facility or at home.

At a Facility – Refers to care at assisted living, independent house, etc. – not at a private home.

At Home – Refers to care within a private home.


Any questions about a job match or filling out this questionnaire should be directed to the

Employers Council Surveys Department at 303.839.5177.

Please return by Friday, July 19, 2019.

https://www.employerscouncil.org/solution/compensation-strategy-and-hr-data/survey-questionnaires

https://www.employerscouncil.org/solution/compensation-strategy-and-hr-data/survey-questionnaires

GENERAL INFORMATION QUESTIONNAIRE1.0

Full Organization Name:

Name of Person Completing Questionnaire:

Street Address and Zip Code (if different than on cover):

Phone Number: FAX Number: E-mail:

2.0 Total current employment size of operation. If unable to report specific breakouts, please report Total Number of Employees only. 1. Number of Full-Time Employees: 2. Number of Part-Time Benefited Employees: 3. Number of Part-Time Non-Benefited Employees: 4. Total Number of Employees:

3.0 What is your annual operating budget?

4.0 What is your annual budget period?1. Fiscal Year (Specify beginning date ) 2. Calendar Year

5.0 Health Care Location: (check only one)1. Denver/Boulder 4. Western Slope2. Northern Colorado 5. Resort3. Southern Colorado 6. Wyoming

6.0 Which of the following are you affiliated with?1. Medicare2. Medicaid3. Both Medicare and Medicaid

7.0 Type of organization you are reporting for in this questionnaire (check all that apply). Please include average daily census for each discipline:

1. Assisted Living 5. Hospice 8. Respite Care

2. Adult Day Care 6. Independent Housing 9. Long Term Care

3. Home Care (# of clients) 7. Memory Care 10. Sub Acute Care

4. Home Health (Skilled Care)


GENERAL INFORMATION QUESTIONNAIRE (continued)

8.0 What is the total average percentage increase received or projected to receive during 2018, 2019, and 2020 for each of the following categories:

PAYInclude merit, general, longevity,

cost-of living, etc. for the “average” employee

PAY STRUCTUREPay Range Adjustment

EMPLOYEE CATEGORY 2018 2019 2020 2018 2019 2020

Line Staff (Caregivers, Social Worker, Administrative, Accounting, etc.)

% % % % % %

Managers/Directors % % % % % % Senior Executives % % % % % %

Comments or explanation: _____________________________________________________________________

9.0 TURNOVER Total number of separations during 2018 (report for full-time (FTE) and part-time (PTE) employees). Formula to be used for calculation:

b/a X 100 = Separation Rate (%) Total Number of Separations During 2018 (b)

X 100 = Separation Rate (%) (c)Average Number of Employees During 2018 (a)

DefinitionsSeparations Include:

employee initiated resignations organizations initiated terminations permanent reduction in force retirements and death

Separations Exclude: employees on an approved leave of absence employees on temporary or indefinite layoff except

those who were actually terminated during a layoff in 2018

The table below collects turnover data for a variety of positions in this survey. You may not track turnover data for all of the positions listed below. Answer only for those positions for which you have data. You do not need to complete for every position.

10.0 Full-Time Employees 10.0 Part-Time Employees

JobCode Job Title

Avg. # of FTE During 2018 (a)

Total # of FTE

Separations During 2018 (b)

FTE Separatio

n Rate 2018 (c)

Avg. # of PTE During 2018 (a)

Total # of PTE

Separations During 2018 (b)

PTE Separatio

n Rate 2018 (c)

ALL EMPLOYEES % %85048 Certified Nursing

Assistant – At a Facility

% %

85251 Registered Nurse – At a Hospice % %

85212 Registered Nurse – At Home % %

85234 Registered Nurse – At Home – Per Visit % %


GENERAL INFORMATION QUESTIONNAIRE (continued)11.0-12.0 Average Shift Differential:

Category

Average Shift Differential

Full-Time Employees Part-Time Employees

Dollar $ Percentage % Dollar $ Percentage

%R.N.s $ % $ %

L.P.N.s $ % $ %

C.N.A.’s $ % $ %

13.0-14.0 Average Weekend Differential (Report only weekend differential, not the shift differential.):

Category

Average Weekend Differential

Full-Time Employees Part-Time Employees

Dollar $ Percentage % Dollar $ Percentage

%R.N.s $ % $ %

L.P.N.s $ % $ %

C.N.A.’s $ % $ %

15.0Do you have a 24-hour single shift? 1. Yes 2. No16.0-17.0 What is your average On-Call pay policy:

1.0 Hourly rate (specify) $ /hr 2.0 % of salary (specify) % 3.0 Lump Sum (specify) $ 4.0 Part of salary (if exempt position)

18.0 What rate are the majority of employees paid for hours worked on a holiday (in addition to holiday pay)?(Example: Time and a half = 1.5)

19.0Do you have licensed Beauticians at your facility?1.0 No (Skip to question 21)2.0 Yes, licensed Beauticians are employees (specify average hourly rate) $ (Skip to

question 21)3.0 Yes, licensed Beauticians are contract staff

20.0What applies to your contract licensed Beauticians? (Multiple responses permitted.)1.0 Rent space at facility (specify average monthly booth rate) $ 2.0 Can provide services to non-resident clients at the facility3.0 Must purchase own supplies i.e. shampoo, conditioner, hair spray, etc.4.0 Other (specify)

21.0Do you have a Palliative Care Unit?1.0 Yes, specify what job titles are in your Palliative Care Unit 2.0 No


GENERAL INFORMATION QUESTIONNAIRE (continued)

22.0-23.0 Does your organization utilize any of the following pay practices? If yes, specify the average dollar amount given per pay practice for the following employee categories.

Line Staff(Caregivers, Social

Worker, Administrative, Accounting, etc.)

Managers/Directors Senior Executives

1.0 Performance $ $ $ 2.0 Bonus $ $ $ 3.0 Referral $ $ $ 4.0 Retention $ $ $ 5.0 Sign-on (Recruitment) $ $ $ 6.0 None of the above

7.0 No variable pay given

24.0 If you match Admissions/Marketing Director (job code 85257), does this position receive bonuses if quotas are met?1.0 Yes_____________________(Specify average annual amount $ 2.0 No 3.0

Do not match25.0 Do you have a Baylor Plan? 1.0 Yes 2.0 No

26.0 How many hours per week must home health employees work to receive benefits? (Specify # hours/week )

27.0Does your organization have fleet vehicles available to employees? (Please respond for each employee category.)




1.0 No fleet vehicles 2.0 Yes, full-time

employees

3.0 Yes, part-time employees

28.0Can fleet vehicles be used for personal use? (Please respond for each employee category.)




1.0 No 2.0 Yes, full-time

employees

3.0 Yes, part-time employees


29.0 What is the mileage reimbursement for business use of personal car? cents/mile

30.0 Is mileage reimbursement based on geographic differential? 1.0 Yes 2.0 NoIf yes, please explain:


WE NEED YOUR INPUT!

We review all positions in the Senior Services Compensation Survey at the beginning of each survey cycle, deleting those no longer relevant and adding new positions. To keep our compensation surveys up-to-date, we ask for your input. Please list any positions and/or changes you would like to see included in future surveys. Remember, in order for a position to publish, we must have at least three participants reporting data.

Name

Title

Organization

Telephone Number FAX Number

Comments/Suggestions:

DIRECT PARTICIPANT CARE85209 HOMEMAKER-HOME HEALTH AIDE (HCA III)Provides care to the participant and renders light housekeeping assistance in accordance with the plan of care. Does not provide personal hygiene assistance to the participant.

85208 HOME HEALTH AIDE (Certified Nursing Assistant)85252 HOME HEALTH AIDE (Non-certified Nursing Asst.)Provides personal care and related services in the home. Functions under the direction, instruction, and supervision of the staff nurse and the Director of Nursing and/or Aide Supervisor. Responsibilities include helping the participant maintain good personal hygiene; assisting in maintaining a healthful, safe environment; planning and preparing nutritious meals and may do the shopping. Assists the participant with ambulation.

85253 RESIDENT SERVICES ASSOCIATEPerforms a variety of direct care and life enriching activities necessary for the overall personal well being and comfort of the resident. Responsible for daily direction and/or assistance of resident’s activities of daily living. Assists residents with social, personal, and health care needs as required. Responsible for the organization and cleanliness of the Resident rooms. Requires Certified Nursing Assistant license.

85047 NON-CERTIFIED NURSING ASSISTANT --At a Facility

Provides assistance to the participants in the activities of daily living, including bathing, shaving, assistance with dressing, laundry, escorting to meals and social activities. Responds to emergency calls and notifies nurse of changes in participant’s condition. Duties may vary somewhat depending on assigned area. Typical duties may include answering calls, giving A.M. and P.M. care, bathing and rubbing participants. Supplies and empties bed pans, and generally makes participants comfortable. Passes food trays and feeds participants. Runs errands, changes linen, obtains supplies and keeps nursing and participant area orderly. May also be called Caregiver or Care partner.

85048 CERTIFIED NURSING ASSISTANT - At a FacilityProvides assistance to the participants in the activities of daily living, including bathing, shaving, assistance with dressing, laundry, escorting to meals and social activities. Responds to emergency calls and notifies nurse of changes in participant’s condition. Duties may vary somewhat depending on assigned area. Typical duties may include answering calls, giving A.M. and P.M. care, bathing and rubbing participants, giving enemas, taking and recording temperatures, pulse, and respiration. Records fluid intake and output, supplies and empties bed pans, and generally makes participants comfortable. Passes food trays and feeds participants. Arranges oxygen equipment, sets up traction devices. Runs errands, changes linen, obtains supplies and keeps nursing and participant area orderly. May also be called Caregiver or Care partner.

85044 LICENSED PRACTICAL NURSE - At a Facility

Under supervision of the Nurse-in-charge, renders routine care for the subacute, convalescent and chronic participants, and assists Nurse in care of the more acutely ill. Personnel in this classification have had some formal training, are licensed by the State of Colorado, but are not Graduate Nurses and are permitted to administer medication. Duties include all those, which are listed in description of duties for Nursing Assistant, plus those assigned where advanced techniques are utilized. May include IV’s.

2019 Senior Services Compensation Page 1

85045 LEAD LICENSED PRACTICAL NURSE - At a Facility

Handles lead responsibilities for a specified shift/unit. May also be called Charge Nurse LPN.

85211 LICENSED PRACTICAL NURSE - At HomeDelivers quality nursing care in the participant’s home, using the nursing process, under the supervision of an RN. Requires LPN license.

85046 REGISTERED NURSE - At a FacilityAssumes responsibility and accountability for facilitating, communicating, and collaborating with the team to identify and meet the physical and emotional needs of the participant. Utilizing the nursing process, promotes/restores the optimal health and well being of the participant. Must be a registered nurse.

85049 LEAD REGISTERED - NURSE - At a FacilityHandles lead responsibilities for a specified shift/unit. May also be called Charge Nurse RN.

85251 REGISTERED - NURSE – At a Hospice85212 REGISTERED - NURSE - At Home85234 REGISTERED - NURSE – At Home - Per VisitAdministers skilled nursing care to patients requiring professional nursing service. Teaches and supervises the family and other members of the nursing team. Responsibilities include admission of patients, obtaining the medical history, conducting physical exam, and evaluating patient’s home situation to determine what health teaching will be required. Requires graduate degree from an approved school of nursing, licensing as a registered nurse in this state, minimum of one year experience as a professional nurse, and completion of a baccalaureate degree program approved by the National League for Nursing for public health nursing preparation.

85248 NURSING SUPERVISOR (REGISTERED NURSE)Supervises and coordinates activities of personnel assigned to a specific shift/area. Communicates and applies policies, practices, procedures, objectives and goals necessary for attainment of satisfactory participant care. Demonstrates clinical expertise of Standards of Practices accorded by license as a Registered Nurse. May be called Unit Manager.

85250 ASSISTANT DIRECTOR OF NURSINGAssists the Director of Nursing in administering nursing services. Requires an RN.

85014 DIRECTOR OF NURSINGResponsible for administration of nursing services. Directs, plans, and coordinates service activities of professional nursing and auxiliary nursing personnel in rendering participant care. Interprets policy and regulations to all nursing personnel and ensures compliance. Analyzes and evaluates nursing and related services rendered to ensure quality of participant care. Requires an RN.

Page 2 2019 Senior Services Compensation

DIRECT PARTICIPANT CARE (continued)85050 TEAM LEADERServes as a manager and member of the hospice and/or home health team, providing clinical support and coordination for the care provided to patients/families. Typically reports to Director of Clinical Services and requires RN licensure, Bachelor’s degree in nursing and/or two-three years experience in hospice/home health. This position is a First-Line Supervisor.

85051 GRIEF SERVICES COUNSELORResponsible for providing follow-up grief services to hospice families after a hospice death. Facilitates grief groups, provides community grief presentations, and takes community calls for grief support. Typically requires a minimum of a Master’s degree and two years prior experience working with grief support.

85052 SOCIAL WORKERInterviews participant and family members to obtain information about health history. Evaluates data gathered in terms of medical plan of treatment and available social service programs. Helps participant and family understand, accept and follow medical recommendations.

85053 SOCIAL WORKER (MSW)Interviews participant and family members to obtain information about health history. Evaluates data gathered in terms of medical plan of treatment and available social service programs. Develops and monitors treatment plans, monitors treatment progress, documents significant interactions, and maintains clinical charts and other reporting data. Requires a Master’s degree in Social Work.

85210 SOCIAL WORKER SUPERVISORSupervises Social Workers in a facility. Co-signs progress notes; provides the means for meeting the social needs of patients and their families to assist the organization to achieve their stated goals and objectives. Responsibilities include evaluating social needs, attending interviews and home visits under reimbursement guidelines and assisting with financial resources. Participates in staff conferences. Participates in Utilization Review Committee meetings. Typically requires an advanced degree.

REHABILITATION CLASSIFICATION85213 PHYSICAL THERAPIST85235 PHYSICAL THERAPIST – Per VisitDirects, supervises, evaluates and provides physical therapy services to participants in a facility/at home as prescribed by the attending physician. Assists the physician in evaluating patients. Must be a graduate of a physical therapy school and licensed or registered by this state with at least one year of institutional experience.

85214 PHYSICAL THERAPY ASSISTANT, CERTIFIED (CPTA)

Performs all patient treatments and modalities under the supervision of a Registered Physical Therapist. Does not do patient evaluations. Must be certified.

85215 OCCUPATIONAL THERAPIST85236 OCCUPATIONAL THERAPIST – Per Visit

Responsible for evaluations and treatment of occupational therapy in a facility/at home. For At Home care, documents home care visits including assessment skilled intervention provided, participant’s homebound status and goals for next visit. Evaluates and provides recommendations for adaptive equipment and/or appliances to meet participant's needs in a safe environment.

85216 OCCUPATIONAL THERAPY ASSISTANT (COTA) (CERTIFIED)

Performs a variety of treatment activities under direct supervision of a certified Occupational Therapist. Also performs non-treatment activities such as equipment fabrication and organization of equipment, stock rooms and treatment areas; therapy preparation and clean up; and clerical duties as assigned.

85258 RESTORATIVE AIDEProvides restorative exercises and other individualized rehabilitative services to patients and/or residents under the direction of the licensed nursing staff. Delivers direct and indirect care in collaboration with team leaders including, but not limited to LPNs, RNs, Charge Nurse, Adult Day Program, Assisted Living and Home Health services. Typically requires graduation of accredited certification course and high school diploma or 3 years of equivalent work experience in a relevant field.

85217 SPEECH LANGUAGE PATHOLOGIST85237 SPEECH LANGUAGE PATHOLOGIST - Per VisitResponsible for evaluation and treatment of speech language, swallowing and cognitive disorders in a facility/at home. Requires Master’s Degree in related field.

85220 PHYSICAL MEDICINE SUPERVISORWorking Supervisor. Responsible for clinical and operational services in Physical Therapy, Occupational Therapy, and/or Speech Pathology. Requires bachelor’s degree in Physical Therapy, Occupational Therapy, or Masters in Speech Pathology with appropriate State Licensure or License eligibility.

85221 REHABILITATION MANAGERResponsible for physical therapists, occupational therapists and speech language pathologists.

DIETETIC CLASSIFICATION85004 FOOD SERVICE WORKER/DIETARY AIDE

At a FacilityTakes orders and serves meals to participants and visitors in a friendly, efficient manner. Follows all safety and sanitation practices for handling food, equipment, and supplies. Cleans all work areas and resets for next meal. May work in front dining area or in kitchen area. May assemble food trays for participants. May be called wait staff/servers.

85033 LEAD FOOD SERVICES WORKER / DIETARY AIDE At a Facility

In addition to duties of the Nutrition Service Worker, trains and oversees the nutrition service worker, and assists with dining room duties.

85034 REGISTERED DIETICIANFormulates modified diets, consults with physicians and patients regarding diet of discharged patients. Inspects


foods. Maintains records and compiles reports. May supervise personnel and assist with orientation of new personnel and the evaluation of performance. Requires BS Degree and A.D.A. Registered.


DIETETIC CLASSIFICATION (continued)85032 DISHWASHEREnsures all dishes, pots, pans, work utensils, and work areas are clean, sanitary and organized in accordance with food service policies and regulations.

85030 COOKPrepares vegetables, fruits, and salads for participants. May prepare simple recipes. If duties are more complex, see First Cook.

85031 FIRST COOKCoordinates and prepares large quantities of quality food for participants. Follows safety and sanitation practices for handling food, equipment and supplies in accordance with standardized recipes in a timely manner. Prepares entrees. Most experienced cook who is not a chef.

85015 DIETARY SERVICES DIRECTOR/MANAGEROversees and directs the delivery of food service activities including planning menus, procurement of supplies, preparation, cost effectiveness, customer satisfaction, and budget planning. Establishes and maintains standards of food preparation and service and provides instruction in these areas to staff.

HOUSEKEEPING/MAINTENANCE85006 LAUNDRY WORKERCollects soiled linens for laundering, and receives and stores linen supplies in linen closet. Tends laundering machines to clean linens.

85140 HOUSEKEEPER Provides housekeeping services in by maintaining cleanliness, infection control, and a safe environment.

85612 JANITORKeeps floors, walls, windows, furniture, and fixtures of offices, rest rooms, laboratories, and other similar areas in a clean and sanitary condition by hand or with mechanical equipment. Stocks sanitary supplies for such areas. May perform other simple miscellaneous tasks as directed. Excludes contract janitorial rates.

85016 HOUSEKEEPING SUPERVISORResponsible for the planning, direction, coordination, general supervision, and management of the housekeeping and laundry departments. May have budgeting responsibility.

85017 MAINTENANCE WORKER - At a FacilityPerforms a variety of mechanical duties relating to the building and grounds. Assists in repairing, patching, painting of rooms and common areas. Performs minor mechanical, plumbing and electrical jobs. May be called Facility Mechanic.

85018 FACILITY MAINTENANCE SUPERVISORResponsible for the overall physical operation and maintenance of the building and grounds, including preventive maintenance, heating, air conditioning, electrical, plumbing, parking lot and grounds. May be a working supervisor.

85022 MAINTENANCE MANAGER/DIRECTOROrganizes, manages, and controls the daily activities of the Plant Operations Department as they relate to the mission and operational needs of the facility and its participants.

ADMINISTRATION / MANAGEMENT85010 RECEPTIONISTPerforms receptionist functions and other clerical tasks as necessary to support daily operations. May greet visitors.

85054 UNIT/CLERK SECRETARYPerforms receptionist functions and other clerical tasks as necessary to support daily operations. May greet visitors.

85011 ADMINISTRATIVE ASSISTANTProvides the administrative and executive secretarial support for the administrator in a self-directed manner, which facilitates the Administrator’s daily activities and conserves time for the matters of the highest priority. Plans, organizes and prioritizes own tasks and responsibilities to ensure optimum support is provided to the Administrator. Acts independently as a primary representative for the Administrator, offering assistance and guidance to those seeking her/his counsel in routine and minor matters. May train clerical staff in a lead capacity.

85207 BILLING CLERKResponsible for Medicare, Medicaid and private billing. Reconciles remittance advises and prepares remittance advises for data entry. Follows-up on claims denials, pending and aged claims. Performs various functions in the preparation of Medicare/Medicaid billing.

85206 HEALTH INFORMATION TECHNICIANResponsible for many aspects of preparing, analyzing and preserving health information needed by the health care facility. Duties chiefly include reviewing medical records for completeness and accuracy, and translating diseases and operations into proper coding symbols. Requires typing medical reports concerning operations, x-rays, laboratory examinations and special treatments given to patients. Files records. Compiles statistical information from the records and prepares for microfilming. Assists the medical staff in the retrieval of data and preparation of special studies.

85219 HEALTH INFORMATION MANAGERResponsible for the confidentiality, custody, preparation, review, analysis, retention, destruction and preservation of all health information in the organization. Responsible for knowing and following all related HIPAA regulations. Assigns and audits the work of company health information personnel. Typically requires Bachelor’s degree and relative certifications.

85259 TELEHEALTH TECHNICIANProvides the Telehealth equipment needs of home care clients. Ability to troubleshoot Telehealth equipment issues and maintenance by utilizing a variety of resources. Typically requires a high school diploma and previous IT experience. Requires a current CPR certification and valid Colorado drivers’ license.


ADMINISTRATION / MANAGEMENT (continued)

85255 TECHNICAL SUPPORT ANALYST (HELP DESK)Under general supervision, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting and supporting of PC hardware, operating systems, software applications, peripherals, and communication devices for the entire organization. Performs a variety of project tasks and requires good communications skills with the ability to work with users diplomatically and skillfully. Performs work under general supervision while learning job tasks. Exercises judgment and decision making in the diagnosis and resolution of computer hardware and software problems. Performs the full range of work assigned to this class and to work with some independence and initiative. At this level, work is moderately complex in nature. Typically requires high school graduation supplemented by other technical training in a related field and 3-5 years desktop and technical support experience.

85256 NETWORK ADMINISTRATORInstalls, maintains, and monitors the operation of the organization’s local and wide area networks (LAN/WAN). Participates in strategic planning efforts, capacity planning, functional and technical design of enterprise systems, and resolution of complex problems. Evaluates vendor products in hardware, software, and telecommunications equipment and recommends purchases consistent with the organization’s short and long term objectives. Recommends and implements LAN policies and standards and ensures adherence to security procedures. Performs troubleshooting, diagnosis, and repairs/fixes for network hardware and software related problems. Typically requires college degree or equivalent and certified network administration training. Typically requires 3 years experience in the installation and maintenance of LAN/WAN network systems.

85222 UTILIZATION REVIEW/QUALITY ASSURANCEResponsible for ensuring that appropriate clinical records reflect compliance with licensure requirements. Responsible for monitoring incident reports and assuring appropriate follow-up and resolution. Requires RN Licensure.

85203 ADMINISTRATIVE SERVICES MANAGER / OFFICE MANAGER

Manages administrative support services to the clinical and administrative staff. For home health, serves as liaison to hospital services, clinical, clerical and accounting staff, physicians, external businesses, consultants and customers.

85249 DRIVER (Does not require CDL)Transports participants to various activities and appointments. May also deliver mail and other items between systems and facilities.

85146 DRIVER (Requires CDL)Transports participants to various activities and appointments. May also deliver mail and other items between systems and facilities. Requires CDL.

85057 CHAPLAINResponsible for providing spiritual assistance to participants. Responsible for facilitating a climate conducive to the spiritual growth of participants, families and personnel.

85019 STAFF DEVELOPMENT COORDINATORResponsible for conducting training classes and general staff orientation. Develops materials to aid new personnel in becoming oriented and skilled to the job and aids incumbents in learning new operational techniques. Conducts core competencies. Educates clinical nursing staff. Conducts and monitors required regulatory in-services.

85260 VOLUNTEER COORDINATORResponsible for the oversight of the volunteer program, hiring, orienting, supporting, coordinating and supervising volunteers. Typically requires a Masters of Social Work (MSW) and previous supervisory experience and current drivers’ license.

85023 MARKETING SALES ASSOCIATE - Base SalaryPerforms sales functions for the retirement community, finding and following up on leads, interviewing potential participants, providing information and selling vacant unit.

85024 MARKETING SALES ASSOCIATE – Commissioned

Report total compensation for last fiscal/calendar year. Performs sales functions for the retirement community, finding and following up on leads, interviewing potential participants, providing information and selling vacant unit.

85202 MARKETING COORDINATORResponsible for marketing/selling product lines to viable markets. Fulfills marketing goals by generating new business and maintaining existing business. Explores new business opportunities through referral sources as well as promoting existing business. Responsible for preparation and implementation of a yearly marketing plan. Typically requires a Bachelor’s degree.

85257 ADMISSIONS/MARKETING DIRECTORResponsible for planning, directing, organizing, implementing, coordinating and developing resident admission and marketing processes according to statutory, regulatory, community and facility policies. Duties include managing admission inquiries and providing information about the services and mission of facility. Coordinating and scheduling admissions and in-house move-ins and move-outs with all related departments. Responsible for communicating and implementing the community marketing plan. May have responsibility for business development. Typically requires Associates Degree, Bachelor’s Degree preferred.

85013 RESIDENT SERVICES COORDINATORCoordinates all aspects of participant care including admissions, discharges, participant assessments, care plans, etc. with participants, participants’ families, staff and administration. Helps to orient and guide participants when moving in or transferring within the facility. Is the liaison between the participants and administration. Also called Admissions Coordinator.


ADMINISTRATION / MANAGEMENT (continued)

85021 ASSISTED LIVING MANAGERResponsible for the daily operations of assisted living. Directs and supervises the work of staff in providing for the care and needs of the participants. Includes scheduling of staff work. May require an RN.

85261 NURSING CENTER MANAGERResponsible for oversight of the planning, organizing, and controlling operations of the Nursing Center and Nutritional Services. Works with the approved budget for the facility. Typically reports to the Executive Director. Requires a current Colorado NHA license.

85204 CARE MANAGER (No Licensure) – At HomeAssures that all participants referred for home health care are eligible for service, registered and staffed appropriately. Does not require RN Licensure.

85218 CARE MANAGER (Requires RN) – At HomeResponsible for overall coordination of home health care between designated facilities and home health agency. Coordinates patients’ transition between designated facilities and home health. Acts as a liaison between the physician, facility and the HHC Team. Requires RN license.

85205 STAFFING COORDINATOR/SCHEDULERCoordinates daily, weekly, on-call, holiday and week-end patient visit schedules with managers. Assures that all cases are staffed.

DAILY PARTICIPANT CARE85001 ACTIVITIES ASSISTANTAssists with the daily scheduled group activities of the participants. May also be called Life Enrichment Coordinator.

85002 ACTIVITIES DIRECTOR/COORDINATORPlans, organizes, develops and directs the operation of the activities to assure that on-going programs of activities are designed to meet the interests and the physical, mental, social, and spiritual well-being of each participant.

85149 ADULT DAY CARE SUPERVISORResponsible for the daily management of the activities of the Adult Day Center to ensure all processes are performed in a timely and efficient manner to provide a professional level of service. Coordinates the activities of the multidisciplinary team. Participates in evaluation, planning and follow-up for participants. Oversees the repair and maintenance of the physical facilities. Supervises the Adult Day Care staff.

85150 ADULT DAY CARE DIRECTORResponsible for ensuring that all departments function as a team. Responsible for compliance with licensing, accreditation and certification requirements of all departments supervised.

EXECUTIVE CLASSIFICATION85012 EXECUTIVE DIRECTORResponsible for the overall administration, direction and control of the participant community for Independent, Assisted and Supervised living units.

85151 DIRECTOR OF INDEPENDENT HOUSINGResponsible for the overall administration, direction and control of the Independent Housing unit.

85152 DIRECTOR OF ASSISTED LIVINGResponsible for the overall administration, direction and control of the Assisted Living unit.

85153 DIRECTOR OF NURSING HOMEResponsible for the overall administration, direction and control of the Nursing Home unit.

85201 DIRECTOR OF HOME CAREReports to Executive Management. Responsible for profitability, planning and overall administration of home care program. Plans, directs, and coordinates all activities. If duties are combined with hospice, see Director of Clinical Services.

85158 DIRECTOR OF GRIEF AND EDUCATION CENTER

Responsible for developing and implementing programs that serve the needs of both hospice families and the community at large with respect to grief issues. Supervises all staff and volunteers in those programs. Creates community liaisons and relationships. Requires a minimum of a Bachelor’s degree and professional training in grief theory and application.

85154 DIRECTOR OF HOSPICEResponsible for the overall administration, direction and control of the Hospice unit. If duties are combined with home care, see Director of Clinical Services.

85157 DIRECTOR OF CLINICAL SERVICESResponsible for the overall direction of high quality, patient centered, cost effective clinical services. Coordinates the supervision and development of hospice and home health interdisciplinary programs and projects. Reports to Executive Management. Requires RN licensure and Bachelor’s degree.

85155 CHIEF FINANCIAL OFFICERResponsible for the entire range of financial activity in the organizational unit, including both the treasury and accounting functions. Formulates and recommends policies on banking, receipt and disbursement of funds, extension of credit, fiscal and accounting matters. Responsible for development of standard accounting, analysis and reporting procedures, and for exercise of overall financial control. Reports to Executive Director.

85156 HUMAN RESOURCES DIRECTORResponsible for developing and organizing all personnel policies of the organization, including recruitment, selection, benefits, compensation, and training and development. Reports to Executive Director.


Senior Services Questionnaire 2019 - Employers Council€¦ · Web view2019 Senior Services...

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