STARS BUSINESS GROUP

Training and Development

Seminars & Workshops

TIME MANAGEMENT

This workshop demonstrates how to prioritize

between Important and Urgent. Work-Life

balance is essential to achieve all tasks and

commitments by respecting deadlines.

Agenda:

- Introduction

- Self-Assessment

- What and why Time Management

- Most Common Time Wasters

- Common Components of Time

Management

- Definition of different Time Management

Styles

- Thomas-Kilmann Conflict Mode

Instrument (TKI)

- Meeting Management

ADVANCED

COMMUNICATION SKILLS

Communication is the art and process of passing

and sharing ideas. Consistency and richness of

these ideas are essential to lead an effective

Communication.

Agenda:

- Definition of Communication and

communication Process

- Barriers to Communication

- Verbal, Para-verbal, and Non-Verbal

Communication Skills

- Appreciative Inquiry

- Presentation Skills

- Negotiation Skills

- Public Speaking

- Networking .

BUILDING HIGH

PERFORMANCE TEAMS

Building a team of a group of enthusiastic,

motivated and engaged people is essential to

insure effectiveness of how a group operates.

Basics to develop your leadership skills and the

talents of your team members.

Agenda:

- Introduction

- People working together v/s Team Work

- Stages of Team Growth

- Team Motivation

- Team Conflict & Resolutions

- Dealing with Common Problems in Teams,

- Six-Thinking-Hats

EMPLOYEE RELATIONS

Managing healthy relationship between

employer and employees with fairness,

and enhancing clear and consistent

communication on all levels provides

loyal and engaged employees

Agenda

- Task of Professionals in Employee Relations

- Engagement, Commitment, Empowerment of Employees

- Line Management Styles

- Communication Vehicles

- Maqnaging Legal Basics,

- Compliance with Labor Law

Hiring, Developing, and Retaining your Human Capital need to be set on the right track, based on the fundamental elements for a well-developed organization.

- Organization Chart is the starting point to have a smooth flow of instructions and information, to display the hierarchy, and to set the “Chain of Command” showing the structure of your organization and the different entities. - Employee Handbook is essential to make sure all employees are aware about Policies and Procedures and how to proceed in their daily tasks and needs - Job Descriptions: A Job Analysis identifies and clarifies duties of a specific position to set a Job Description showing responsibilities and accountability. - Performance Appraisal based on Job Descriptions to identify gaps in performance and what is needed to be done to improve performance - Procedures are set to clarify and describe cross-functional activities, relationships, and tasks among different entities in your organization - Compliance Audit is crucial to assess, periodically, the feasibility and smoothness in implementing the set Procedures or Work Instructions. - Awareness Sessions to explain new Procedures and implementation

Fouad A Salha (1959) falexsa@gmail.com

Citizenship: Lebanese

M.: +961 (3) 242 216

H.: + 961 (4) 972 403

Education & Seminars

Masters, Economics Saint Joseph University - Beirut, Lebanon. www.usj.edu.lb

Master’s Degree, From 1980 to 1986

Train the Trainer Art Development , Dubai, UAE

Certificate

Time Management skills Art Development , Dubai, UAE

Certificate

Sales & marketing Lebanese Bank Association www.abl.org

Certificate

Work Experience

S.T.A.R.S. business group SARL –

Training, Recruiting, Publishing & Trading – 2004 to present

Beirut – Lebanon www.starsbusinessgroup.com

Founder,

Managing Partner

Start-up company of individual experience in Management, HR, and Organization Development. Consultancy in improving the performance of human capital Policies & Procedures (Employee Handbook). Recruitment based on individual screening of candidate and company needs Seminars and Workshops in Soft Skills, such as:

Advanced Communication Skills Employee Relations Time Management Building High Performance Teams Leadership Skills.

Based on common practice and our extensive decent international experience

Gwinie Magazine - since 2010

Beirut – Lebanon www.gwiniemagazine.com

Co-Founder, Managing Partner

Kids magazine published in Lebanon, addressed to kids ages 7 & plus – Distributed all around

Lebanese schools, participating in events and workshops for schools

Crédit Libanais SAL

Branches & Head Office 1981- to present

Beirut, Lebanon. www.creditlibanais.com.lb

Enterprise Data Warehouse & Customer Relationship Management – HO

Branch Operations Manager – HO

Coordinator/PMI - UK (Productivity Management Improvement) – HO Branch Manager – Various branches

Responsibilities: Creates the CRM department from scratch with a team of IT Developers, Marketing and Business

Analysts Directing and Controlling sales campaign Training (OJT - On the Job Training), for all department and staff involved in this process Ensures and controls Data Quality Manages CRM reports at all levels and coordinates work flow with various departments Project Manager for credit scoring application

Responsibilities:

Train staff on various new procedures Follow-up on PMI Project Create procedures on branches and departments level Coordinates with specific regions within the bank on operation level, Ensure quality control and procedures

Responsibilities: Develops and implements a reengineering project, to improve Customer service and overall

efficiency in branches and departments. Project includes “Quality Plans”, “BPR’s (Business Process Reengineering)”, Training in Sales

Techniques, Procedures on products and systems, change management, etc. Responsibilities:

Train and Implement sale concept to branch staff Increase activity of branch and customer growth Increase selling of bank products as per company’s policy Improve cross-selling and sales strategy Rotation in many services & department From teller to Branch Manager

WDT LTD – Offshore

WIN SALES & MARKETING PROGRAM -

Beirut - www.winprograms.info

Partner - Training & Quality Assurance Manager

Responsibilities: Professional Trainer – Creates, develops and ensure quality of various training programs in sales, marketing and general

behavior such as “communication skills”, ”selling skills”, ”time management”,” customer satisfaction”, “body language”, “negotiation”,” delegation”, leadership skills”, etc..)

Creates , develop and control all training material for “WIN - Sales & Marketing Professional Programs” recognized by CPSA (Certified Professional Sales Association – Canada)

Training, recruiting and assessing various trainers –

ART DEVELOPMENT

Training , Coaching company

Dubai – U.A.E - 2004 - 2010

Professional Trainer

Responsibilities: Trainer in various training programs such as “communication skills”, ”selling skills”, ”time

management”,” customer satisfaction”, “body language”, “negotiation”,” delegation”, leadership skills”, etc..)

Banque Européenne pour le Moyen Orient – Cyprus – 1989/1997

Limassol - Cyprus www.bemocy.com

Assistant Branch Manager

Admin Manager

Responsibilities: Controls Customers Transactions – Manage all Administrative Work and Back Office Transactions Creates, develops, and follows all Central Bank of Cyprus reports and regulations Controls various Accounting and L/Cs transactions

Skills

# SKILL PROFICIENCY

1 Advanced Excel, Word, PowerPoint, PDF, Visio Excellent

2 Languages: English, French and Arabic Excellent

3 Communication & Interpersonal Skills, Leadership & Time

Management, Presentation Skills

Giving Workshops

Fadi Abboud (1960) fadiabboud22@gmail.com

Citizenship: Lebanese, USA

M.: +961 (70) 194 570

H.: + 961 (5) 450 739

Objective Giving Consultancy in Human Resources Management and Organization Development,

Conducting Workshops in Soft Skills (Internal and Public)

Education & Seminars MBA, Finance Baker College, Mount Clemens, MI, USA www.baker.edu

Master’s Degree, (Incomplete), From Jan 2001 till July 2001

Masters, Economics Saint Joseph University - Beirut, Lebanon. www.usj.edu.lb

Master’s Degree, From 1980 to 1986

Train the Trainer Standards-hrc, Vedun, Beirut, Lebanon www.standards-hrc.com

Seminar Jan 2015

Programme Management Pearce Mayfield, Beirut, Lebanon www.pearcemayfield.com

Seminar, 13-15 July 2006

Mini MBA – Telecoms Telecoms Academy, London, UK, www.telecomsacademy.com

Certificate, 5-9 Mar 2006

Work Experience 2008-Present

Human Resources Manager/Consultant

Lebanon, Iraq, Equatorial Guinea, and Ghana

www.shabakkat.com, www.setraco.com, www.mtv.com.lb,

www.finatradegroup.com, www.standards-hrc.com, www.iptgroup.com.lb

Responsibilities and Achievements

Worked on several assignments, companies, countries, and industries in Lebanon, Iraq, Saudi

Arabia, Ghana, and Equatorial Guinea for Restructuring, New Policies & Procedures (Employee

Handbook), Recruitment, Salary Scheme and Levels Scale, Job Analysis and Job Descriptions,

Performance Appraisal, set new Procedures for cross-functional activities, minded Corrective

and Preventive Actions during changes.

Handled Payroll, Social Security National Funds, Employee Contracts, Accommodations,

Administration, Attendance systems, Travelling, Government Relations, maintaining a high

Retention Rate.

Worked on Dolphin, MAS90, ScheduAll, MenaME and MenaHR. Conducted several Workshops and Training Seminars in soft skills: Employee Relations, Time Management, Building High

Performance Teams, and Advanced Communication & Interpersonal Skills.

SABIS

Head of Corporate Affairs Department (up to 660 employees)

Fal Dete Telecom (Managing MIC1-alfa), May 2005 – Dec 2007

Beirut, Lebanon.

www.alfa.com.lb

Responsibilities and Achievements

Reported to CEO on cross-functional activities and headed 4 Units:

1- Legal Affairs,

2- Organization Development,

3- Programme Management,

4- Revenue Assurance.

Initiated and validated all company Procedures and Processes,

Conducted Compliance Audits

Facilitated and ensured optimal allocation of time, manpower and financial resources,

Ensured company-wide compliance with Procedures by conducting Compliance Audits,

Managed Contracts with suppliers and service providers,

Combined weekly/monthly/yearly report to Management

Attended and recorded High Management Weekly Meetings

Finance & Administration Delegate (up to 1,200 employees)

International Federation of Red Cross Societies (IFRC) 1995-2005

Washington, DC; Geneva, Switzerland, Azerbaijan, Bulgaria, D.R. of Congo,

and Haiti

www.ifrc.org www.arc.org

Responsibilities and Achievements

As an American Red Cross Delegate, assigned to manage Projects funded by USAID and ECHO

in Azerbaijan, Bulgaria, D.R. of Congo, and Haiti. Dealing with Mayors and Head of Local Authorities, Liaised with Social Welfare and Interior

ministries. Planning and managing food and commodities distribution to Internally Displaced

People (IDPs) in camps, and Vulnerable Groups of families (Elderly People Living alone,

Handicapped, and Orphans) as per lists prepared in coordination with Local Authorities;

conducted Monitoring after Distribution.

Managed recruitment of volunteers and local staff of National societies, Payroll, Cash

Management, Monthly Financial and Logistics Reports as per donors guidelines, Income

Generating Programs, Institutional Development (of National Societies). Handling clearance of

shipments from overseas, Audit of warehousing, dispatching and distribution. Reporting to

Headquarters of IFRC in Geneva and American Red Cross in Washington, DC.

EPS Business Manager

Engineering Products & Services, July 2000 to July 2001

Troy, MI, USA

www.eps-usa.com

Managed the US branch of a French manufacturing company.

In charge of Management, End of Month/Year closing, Financial Statements, A/P, A/R,

Purchasing and Sales Orders, Recruitment, Payroll. Inventory, Bill of Materials, Technical

Assistance, Billing, MAS90

Skills # SKILL PROFICIENCY

1 Advanced Excel, Word, Access, PowerPoint, PDF, MS Project,

Visio

Excellent

2 Languages: English, French and Arabic Excellent

3 Dolphin, MAS90 Vision, MenaME. MenaHR Excellent

4 Employee Relations, Communication & Interpersonal Skills,

Building High Performance Teams

Excellent

5 Strategic Planning and Organization Development Excellent

P O Box 11-1928 Beirut – Lebanon Tel/Fax: +961 1 483703 – Mobile: +961 70 194570 - +961 71 767809

info@starsbusinessgroup.com starsbusinessgroup@gmail.com www.starsbusinessgroup.com