Mike Barker (mbarker@cimne.upc.edu)

SEMANCO Workshop, Thematic session 3: Developing business models based on new energy services

, 12th April 2013, Barcelona

Empowering customers to save energy

by informative billing

Empowering

• Objective: • “to empower consumers by involving and informing them,

helping them take measures to save energy on the basis of the

information they read on their meters or on their bills.”

• Budget: • Coste total: ~2M€

• Suporte UE: ~1,5M€ (75%)

• Consortium: • 12 participants from 5 EU members states (Be, Dk, Es, Fr, It).

– four utility companies (Dk, Es, Fr, It)

– in a well balanced team with R&D specialists and social

agents representing the target group.

• Time frame: • 30 months (4/2013 – 10/2015)

• to implement more informative billing

services as the basis for energy

performance improvement programmes

and the development of energy services.

Example of comparative information

Source: OPower

Example of energy alarm service, available for

Internet and smart phones

Source: Energimidt

The EU Smart meter landscape

(Source: IEE project Smart Regions D2.1 L, 2/2011)

Spain

Denmark

Italy France

9 000 customers 170 000 customers 3 100 customers 90 000 customers

• over 270 000 consumers will be involved.

• to save up to 25% of the approximately 20% baseload

household electricity consumption not addressed by

other energy efficiency measures.

Experimental group, 244890

Control Group, 27.210

153.000 Denmark81.000 France

2.790 Italy8.100 Spain

17.000 Denmark9.000 France

310 Italy900 Spain

Test group800

200 Denmark200 France200 Italy200 Spain

EMPOWERING Consortium

HESPUL (FR)

Technical support

CIMNE (ES)

Analysis engine

Polito (IT)

Evaluation and

analysis

ALEC (FR)

Social support

GISCE (ES)

Metering and

billing

Sinergie (IT)

Socio-economic

study

Reggio Emilia

(IT) End user

perspective

Power-link (BE)

Communication EnergiMidit

Denmark

EL-GAS

Spain

GEG

France

IREN

Italy

Project structure

WP8 IEE common dissemination

WP7 Communication

WP1 Project Management

WP6 Evaluation of results

F3.1, (M16)

F3.2, (M24)

Indicators of performance and

business models

Project advisory

board and supporters

(actors & target

groups)

Dissemination to

increase impact

Key

Work packages

Outputs

Flow of information

(Deliverables)

Non-

participant

structure

F2, (M15)

WP5 Widespread application User response and effects on

consumption

Communication tools to

increase user response

Feedback 1,

(Month 9)

WP2 Requirements and use

case definition

WP3 Service definition

WP4 Service implementation

and test

Models and examples

Utilities

Want to improve customer relations and

improve customer energy performance. Lack social skills and

client loyalty

Social agents / energy agencies

Want to improve social conditions and energy efficiency and lack direct access to the customer

Developers /analyists

Want real data in order to test and validate their

models. They offer to integrate utility data and

social information and develop tools for empowerment.

Synergies and needs of Participants Consumption data

Personalised information

Mike Barker

International project development

CIMNE BEEGROUP

mbarker@cimne.upc.edu