SELL MORE. SERVICE MORE PERIOD. - FCA Digital Certified...Online Cashiering Send invoices via email...
Transcript of SELL MORE. SERVICE MORE PERIOD. - FCA Digital Certified...Online Cashiering Send invoices via email...
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SELL MORE. SERVICE MORE... PERIOD. Dealer-Inspired Service and Customer Retention SolutionsDesigned to help solve daily dealer challenges, AutoLoop’s proprietary solutions have proven to generate 20%+ of total sales—and 33% more annual booked appointments—via best-in-class scheduling, equity mining, multi-channel marketing, dedicated support, and more. To learn how our technology can drive more business for your dealership, contact us today using the link below to schedule a live product demo.
BILLPAY™Service ledger and billing system including online and in-lane payments
MESSAGING™Internal and external two-way text, email, and chat engagement system
QUOTE™Advanced equity mining and real-time, personalized quote generation
ESSENTIALS™Targeted, multi-channel customer marketing via on-demand and automated communications
BOOK™Comprehensive online customer scheduling and service lane flow management suite
LOYALTY™Real-time transaction-driven and dealer-branded loyalty rewards program
CLIENT SUCCESS : Major OEM#1 Non-Premium Brand in Online Appointment Scheduling by J.D. Power and Associates
Start driving more revenue. Visit AutoLoop.com/FCAdigital to schedule a live demo today.
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Online SchedulingAdd more bookings, improve tracking, and boost
efficiency with online scheduling.
Customer Web PortalEnhance the customer experience with 24/7 access
to scheduling, including advisor and transportation
options, full service recommendations, current offers,
open recalls, and more.
Lane Flow ManagementEnsure maximum profitability with customizable
shop capacity configurations and reach maximum
productivity with advisor load balancing.
Skills and Shop Loading OptimizationObtain insight into shop capacity to improve work
allocation with industry-leading skills management and
shop-loading functionality.
Fleet Vehicle ManagementSchedule and manage customers with 10+ vehicles—
Book accommodates fleet vehicle customers with large
amounts of activity under a single record.
On-Site SupportGain knowledge, support, and a strategic partner with
regular visits from your dedicated field representative.
Allow your advisors to spend less time booking, and more time advising.
Service scheduling, simplified.
Achieve faster, easier, and more effective scheduling with AutoLoop Book. Drive appointments by enabling
customers to book their own appointments online, anytime. And empower your advisors, BDC, and other staff
to schedule and upsell services with intuitive dashboards. By customizing lane flow to shop capacity, Book
eliminates overbooking, boosts productivity, and keeps everyone in sync—no matter who sets the appointment.
Sales Inquiries [email protected] 877-850-2010
BOOK™Comprehensive customer scheduling suite
Drive up to 45% of customer booked appointments online.
Connected SchedulingCustomers click through email to Book —login details auto-populate in scheduler.
Simplified Appointment SettingAfter automatic login, customers book appointments in two simplified steps.
Detailed ReportingTrack revenue and optimize operations with in-depth reporting.
Connected SchedulingGain a complete overview of all upcoming appointments and activity on a single
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SMS Text MessagingAdd more bookings, improve tracking, and boost
efficiency with online scheduling.
Email CommunicationsManage your emails with ease: save time with pre-
written templates, draft all-new messages, attached
relevant material, and access all past communications.
Internal Employee ChatMaximize productivity across departments by
keeping teams in sync. The internal chat feature lets
your employees connect in real time—without having
to leave their area.
Automatic Message ManagementKeep all communications tied to the customer
record and visible to anyone using the system.
And for customer convenience, all conversations
are automatically routed to their advisor.
Fully IntegratedEnhance service communications by connecting with
customers or employees from anywhere within the
AutoLoop Service Suite.
Quickly communicate with customers via AutoLoop Messaging.
Approve more repairs, in less time.
Get the fastest, most direct line to your service customers and staff with AutoLoop Messaging, a dynamic two-way
engagement system built on SMS text messaging, email, and internal chat. Messaging reduces downtime and expedites
your entire service process, eliminating phone tag with customers and back-and-forth amongst employees.
MESSAGING™SMS, email, and internal chat
Sales Inquiries [email protected] 877-850-2010
Save an average of 17 advisor hours each month with customer texting.
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Immediate, Personal CommunicationLeverage high open rates and response times for SMS texting.
Complete Message Management View all past customer interactions to confirm completed repairs, customer approvals, and more.
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AutoLoop Book IntegrationSend and receive messages right from the service ledger.
Internal Employee ChatConnect advisors, technicians, and other employees instantly.
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Online CashieringSend invoices via email or text, giving customers the option
to provide payment prior to vehicle pickup. Our two-way
communication also allows customers to respond with any
questions or proceed directly to payment.
In-Lane CashieringEnable customers to skip the line and pay right from the
service lane, getting answers to any invoicing questions
directly from their advisor.
Take payment online or in-lane and strengthen CSI with AutoLoop BillPay
Faster payment. Happier customers.
Stay ahead of changing consumer demands by giving your service customers the ability to make easy online
payments. AutoLoop BillPay provides the option to pay prior to pickup through email or text invoicing, or right
from the lane with their advisor. With BillPay, delivery becomes completely seamless—plus, all online payments
are easily reconciled against your DMS.
Safe, Secure PaymentsInstill confidence and build customer trust using an
SSL-enforced web portal for online transactions. Dealer-
branded and personalized, the portal offers hassle-free
and worry-free payments.
Reconciliation LedgerView end-of-day/end-of-week credit card reconciliations
and compare against your DMS.
BILLPAY™Online service ledger and billing system
Sales Inquiries [email protected] 877-850-2010
Customers paying online spend 70% more than those who pay in store.
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Clear Payment DetailsEasily access and view payment status and history.
Invoice ManagementUpdate an approved invoice within the ledger to initiate the payment process.
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Instant NotificationGive customers the option to pay online prior to vehicle pickup.
Interactive Billing Expedite payment by sending the invoice via SMS or email.
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ESSENTIALS™Targeted, multi-channel customer marketing
Sales Inquiries [email protected] 877-850-2010
Automated CommunicationsStay top-of-mind with over 80 automated
communications for specific event/mileage intervals—
individually branded by OEM and configured for each
customer based on internal data.
On-Demand CampaignsManage your marketing strategy with 3,000+ agency-
caliber templates. Target customers most likely to service
or purchase with predictive analytics. And receive the help
of professional consultants—at no extra charge.
Simplify marketing and multiply revenue with AutoLoop Essentials.
More than engagement. Return on investment.
AutoLoop Essentials: the core of a complete suite of solutions that dynamically engages customers at each
stage of the ownership lifecycle. From prospect to sale to service to repurchase, Essentials continuously drives
profitability through the most comprehensive, targeted, and actionable messaging on the market.
Multi-Channel EngagementExpand your reach and communicate with customers how
they prefer: via responsive emails with available Spanish
translation, voice, text, direct mail, and social media.
Real-Time Reporting and InsightsEasily monitor real-time campaign performance via the
industry’s most interactive, user-friendly dashboards—and
drive higher ROI with ongoing analysis.
Full-Service ConsultingCount on reliable ongoing support from your own
dedicated account manager. Working together, you’ll
easily identify opportunities for growth—and develop
your best strategies.
Up to 20:1 ROI for top-tier dealers.
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Direct MailMaximize response rates with targeted mailings.
Social MediaEngage customers on today's most popular platforms.
EmailGrow revenue with responsive communications.
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Campaign GalleryChoose from 3K+ dealer-centric marketing templates.
Management Marketing PortalTrack and monitor campaigns in real time.
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LOYALTY™Real-time transaction-driven loyalty platform
Sales Inquiries [email protected] 877-850-2010
Give customers more reasons to return with AutoLoop Loyalty.
Rewarding relationships start here.
Keep customers continuously engaged with your business through a platform that fosters retention, represents
your brand, and totally adapts to your needs. AutoLoop Loyalty secures permanent opt–ins for your ongoing
promotional communications, helping you retain loyal service customers and grow long-term revenue.
Variable Program OptionsIncrease customer retention and spends through
personalized individual reward offerings tailored to your
dealership’s tiers.
AutoLoop Essentials™ IntegrationCommunicate program benefits, solicit enrollments, and
build campaign lists through full integration with Essentials.
AutoLoop Book™ IntegrationAutomatically recognize and denote Loyalty
members within your service ledger.
Personalized Web PortalEnhance the customer experience by enabling
members to track point status, activity, and more
—online, anytime.
Flexible AdministrationManage member accounts and view activity
reports through a single interface.
Loyal customers visit 4x as often and spend 2.5x more than non-loyal.
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Automated Membership InquiryInvite unenrolled customers to join with a summary of benefits.
Superior Service Recognize and welcome Loyalty customers as soon as they arrive.
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Engagement EmailsAutomatically generate welcome emails and reminders to maintain program interest.
Activity ReportsView key metrics and analyze program ROI.
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Identify and target your best prospects with AutoLoop Quote.
Convert more customers. Create more profit.
Boost sales from existing and service-only customers—even those not currently considering a new vehicle.
AutoLoop Quote helps you reach prospects before they shop your competitors by continuously analyzing your
DMS, Black Book®, Edmunds™, and AutoLoop internal data to automatically generate quick, compelling quotes
precisely matched to your actual inventory.
In-Drive Equity MiningDrive repeat sales by engaging customers with a single-
sheet equity analysis right from the service lane. Easily
monitor customer activity via the Service Drive Ledger.
Data-Search Buyer MatchingCreate compelling offers by matching customers with
inventory and using the “Custom Quote” feature to select
vehicle and trim.
Automated WorkflowRequire staff to execute the ‘next step’ in their workflow,
automatically generated based on customer interaction.
Personalized Customer Trade-Up ToolHold customer interest by involving them in the process via
their own personalized web portal. They can swap inventory,
change payments and/or value, and schedule test-drives.
Service-Only Customer Conquest DataTap into another 50% of your customer database and
generate better service conquest quotes without the
expense or risk of soft credit pulls.
Comprehensive LedgersInstantly identify your highest priority opportunities via the
Sales and Service Ledgers and access everything you need
to land the sale—on one screen.
QUOTE™Equity mining and quote generation
Sales Inquiries [email protected] 877-850-2010
Quote generates 20%+ of total sales.
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AutoLoop Essentials™ Integration Close more deals with personalized email communications.
2Equity MiningAutomatically pinpoint customers in positive equity positions.
1 Newly Enhanced Sales LedgerImmediately identify your best opportunities and filter them by most likely to purchase.
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Take advantage of our industry-leading solutions to create the total sales and service experience that appeals to more of your customers—and keeps them returning.
The AutoLoop AdvantageWith its singular, profit-driven focus on total client success, AutoLoop provides more profit points than any
other comparable platform – as well as the exclusive efficiency of one complete, fully integrated end-to-end
solution that addresses your daily challenges.
ESSENTIALS™Multi-channel customer marketing
LOYALTY™Dealer-branded loyalty rewards program
BILLPAY™Online service ledger and billing system
MESSAGING™SMS, email, and internal chat
QUOTE™Equity mining and quote generation
Service Basic
Retention Plus
Retention Premium
BOOK™Comprehensive customer scheduling suite
On-site TrainingMaximize product usage and ensure complete user understanding with in-depth, onsite training implemented by our professional team of product and support specialists.
20:1ROI
UP TO
Sales Inquiries [email protected] 877-850-2010