Self management

Management: A Competency Based Management: A Competency Based ApproachApproach

Managing in a Dynamic Managing in a Dynamic

EnvironmentEnvironment

Introductory Concepts: What AreManagerial Competencies?

Competency – a combination of knowledge, skills, behaviors, and attitudes that contribute to personal effectiveness

Managerial Competencies – sets of knowledge, skill, behaviors, and attitudes that a person needs to be effective in a wide range of positions and various types of organizations

Why are Managerial Competencies Important?

You need to use your strengths to do your best

You need to know your weaknesses

You need developmental experiences at work to become successful leaders and address your weakness

You probably like to be challenged with new learning opportunities

Organizations do not want to waste human resources

Globalization deregulation, restructuring, and new competitors add to the complexity of running a business

A Model of Managerial A Model of Managerial CompetenciesCompetencies

TeamworkCompetencyTeamwork

Competency

GlobalAwareness

Competency

GlobalAwareness

Competency

StrategicAction

Competency

StrategicAction

Competency

Planning andAdministrationCompetency


Self-ManagementCompetency


CommunicationCompetency


A Model of Managerial A Model of Managerial CompetenciesCompetencies(adapted from Figure 1.1)(adapted from Figure 1.1)

TeamworkCompetencyTeamwork

Competency

GlobalAwareness

Competency

GlobalAwareness

Competency

StrategicAction

Competency

StrategicAction

Competency







ManagerialEffectivenessManagerial

Effectiveness

Management Level and SkillsManagement Level and Skills

Six Core Managerial Competencies:What It Takes to Be a Great Manager

Communication Competency

Planning and Administration Competency

Teamwork Competency

Strategic Action Competency

Multicultural Competency

Self-Management Competency

Communication Competency

Ability to effectively transfer and exchange information that leads to understanding between yourself and others

Informal Communication Used to build social networks and good

interpersonal relations

Formal CommunicationUsed to announce major events/decisions/

activities and keep individuals up to date

NegotiationUsed to settle disputes, obtain resources,

and exercise influence

The overall ability to use all the modes of transmitting, understanding, and receiving ideas, thoughts, and feelings—verbal, listening, nonverbal, written, electronic, and

the like—for accurately transferring and exchanging information and emotions

Conveying information, ideas and emotions to others

Providing constructive feedback to others Engaging in active listening Using and interpreting nonverbal

communication Engaging in verbal communication effectively Engaging in written communication effectively Using a variety of computer-based information resources

To be communicative competent To be communicative competent you need skills within the following areas:you need skills within the following areas:

Grammatical competenceGrammatical competence the ability to use the rules of the language to understand and the ability to use the rules of the language to understand and

produce the language correctlyproduce the language correctlyDiscourse competenceDiscourse competence the ability to understand and produce coherent texts (written and the ability to understand and produce coherent texts (written and

oral) within various genresoral) within various genresPragmatic competencePragmatic competence the ability to understand and produce utterances that are suitable the ability to understand and produce utterances that are suitable

for the context in which they are utteredfor the context in which they are utteredStrategic competenceStrategic competence the ability to efficiently use the skills available to you to get your the ability to efficiently use the skills available to you to get your

message acrossmessage acrossFluency :Interrelation between the elements of communicative Fluency :Interrelation between the elements of communicative

competencecompetence

written and oral communication proficiencieswritten and oral communication proficiencies sender and receiversender and receiver speaking, listening, writing, and readingspeaking, listening, writing, and reading all communication is unique all communication is unique authentic communication is demanding in authentic communication is demanding in

terms of collaboration, and itterms of collaboration, and it’’s unpredictables unpredictable we communicate and understand communi-we communicate and understand communi-

cation based on the context in which it takes cation based on the context in which it takes place / in which we find ourselvesplace / in which we find ourselves

Deciding what tasks need to be done, determining how they can be done, allocating resources to enable them to be done, and then monitoring progress to ensure that they are done

Information gathering, analysis, and problem solving from employees and customers

Planning and organizing projects with agreedupon completion dates

Time management

Budgeting and financial management

Accomplishing tasks through small groups ofpeople who are collectively responsible andwhose job requires coordination

Designing teams properly involves havingpeople participate in setting goals

Creating a supportive team environment gets people committed to the team’s goals

Managing team dynamics involves settlingconflicts, sharing team success, and assign tasksthat use team members’ strengths

Strategic Action Competency

Understanding the overall mission and values of the organization and ensuring that employees’ actions match with them

Understanding how departments or divisions of the organization are interrelated

Taking key strategic actions to position the firm for success, especially in relation to concern of stakeholders

Leapfrogging competitors

Competing EffectivelyCompeting Effectively

StrategyStrategy Ideas, plans, and support that firms Ideas, plans, and support that firms

employ to compete successfully against employ to compete successfully against their rivalstheir rivals

Competitive AdvantageCompetitive Advantage Allows a firm to gain anAllows a firm to gain an

edge over rivals whenedge over rivals when competingcompeting

Six Ingredients of StrategySix Ingredients of Strategy

StrategyStrategy

VisionVision

Planning &Administration

Planning &Administration

Global Awareness

Global Awareness

ValueCreation

ValueCreation

StakeholdersStakeholders

LeveragingTechnologyLeveragingTechnology

Understanding, appreciating and responding to diverse political, cultural, and economic issues across and within nations

Cultural knowledge and understanding of the events in at least a few other cultures

Cultural openness and sensitivity to how others think, act, and feel

Respectful of social etiquette variations

Accepting of language differences

Multicultural CompetencyMulticultural Competency

Across cultures competencyAcross cultures competency

The overall ability to recognize and embrace similarities and differences among nations and cultures and then approach key organizational and strategic

issues with an open and curious mind.

Foundation abilities of cultures Foundation abilities of cultures competencycompetency

Understanding, appreciating unique cultural Characteristics of different cultures. Appreciating influence of work-related

values Understanding and motivating employees

with different values and attitudes Communicating in the local language Effectively working with those from foreign countries Utilizing a global mindset

Self-Management Competency

Developing yourself and taking responsibility

Integrity and ethical conduct

Personal drive and resilience

Balancing work and life issues

Self-awareness and personal development activities

Personal Drive & ResiliencePersonal Drive & Resilience

Seeks responsibility and is willing to Seeks responsibility and is willing to innovate and take risks innovate and take risks

Ambitious and motivated to achieve Ambitious and motivated to achieve objectives but does not put personal objectives but does not put personal ambition ahead of organisational goals ambition ahead of organisational goals

Works hard to get things done Works hard to get things done Shows perseverance in the face of Shows perseverance in the face of

obstacles and bounces back from obstacles and bounces back from failure failure

Balancing Work & Life IssueBalancing Work & Life Issue

Strikes a reasonable balance Strikes a reasonable balance between work and other life activities between work and other life activities so that neither aspect is neglected so that neither aspect is neglected

Takes good care of self, mentally and Takes good care of self, mentally and physically and uses constructive physically and uses constructive outlets to vent frustration & reduce outlets to vent frustration & reduce tensiontension

Self-Awareness & Self-Awareness & DevelopmentDevelopment

Has clear personal and career goals and Has clear personal and career goals and knows values, feelings and areas of knows values, feelings and areas of strengths and weaknesses strengths and weaknesses

Uses strengths to advantage while seeking Uses strengths to advantage while seeking to improve or compensate for weaknesses to improve or compensate for weaknesses

Accepts responsibility for continuous self-Accepts responsibility for continuous self-development and learning, and develops development and learning, and develops plans and seeks opportunities for personal plans and seeks opportunities for personal long term growthlong term growth

Analyses and learns from work and Analyses and learns from work and life experiences. life experiences.

Willing to continually unlearn and Willing to continually unlearn and relearn as changed situations call for relearn as changed situations call for new skills and perspectives new skills and perspectives

Ethics and value Competency

The overall ability to incorporate values and principles that distinguish right from wrong in making decisions and choosing behaviors.

Foundation abilities in the Foundation abilities in the ethics competencyethics competency

Identifying and describing ethical principles

Assessing the importance of ethical issues Applying laws, regulations, and rules in making decisions and taking action Demonstrating dignity and respect for

others Being honest and open in communication

Ethical decision makingEthical decision making

Act Responsibly Consider our Ethical Principles Trust your judgment I dentify Impact on Stakeholders Obey the Rules Notify Appropriate Persons

TATA Steel:TATA Steel:The Tata Group has always sought to be a The Tata Group has always sought to be a

value-driven organisation. These values value-driven organisation. These values continue to direct the Group's growth and continue to direct the Group's growth and businesses. The five core Tata values businesses. The five core Tata values underpinning the way we do business areunderpinning the way we do business are: :

IntegrityIntegrity UnderstandingUnderstanding ExcellenceExcellence UnityUnity ResponsibilityResponsibility

SAIL (Steel Authority of SAIL (Steel Authority of India)India): :

To be a respected world Class To be a respected world Class Corporation and the leader in Corporation and the leader in Indian steel business inIndian steel business inquality, productivity, profitability quality, productivity, profitability and customer satisfactionand customer satisfaction

Maruti Udyog:Maruti Udyog:

We believe our core values drive us in We believe our core values drive us in every endeavor:every endeavor:

Customer obsession; Customer obsession; fast, fast, flexible and first mover; flexible and first mover; innovation & creativity; innovation & creativity; networking & partnership; networking & partnership; openness & learning.openness & learning.

WIPRO:WIPRO:The Spirit of Wipro is the core of WiproThe Spirit of Wipro is the core of Wipro……

thethe

Spirit is rooted in current reality, but it Spirit is rooted in current reality, but it also represents what Wipro aspires to also represents what Wipro aspires to be be –– thus making it thus making it future active.future active.

The Spirit is an indivisible synthesis of The Spirit is an indivisible synthesis of all three statements.all three statements.

Manifesting intensity to winManifesting intensity to win, , Acting with sensitivityActing with sensitivity and and being being

unyielding on integrityunyielding on integrity all the time. all the time.

Self management

Technology

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