Self efficacy

The Emotionally Intelligent Leader(and why it matters)

The Emotionally Intelligent Leader(and why it matters)

““Self reflection is the most uniquely Self reflection is the most uniquely human characteristic.” human characteristic.”

- Albert Bandura- Albert Bandura

““Self reflection is the most uniquely Self reflection is the most uniquely human characteristic.” human characteristic.”

- Albert Bandura- Albert Bandura

Syringa Hospital & Clinics

Self-EfficacySelf-Efficacy

““The belief in one’s capability to organize The belief in one’s capability to organize and execute the courses of action and execute the courses of action required to manage prospective required to manage prospective situations.”situations.”

““The belief in one’s capability to organize The belief in one’s capability to organize and execute the courses of action and execute the courses of action required to manage prospective required to manage prospective situations.”situations.”


Perceived CompetencePerceived Competence

““People who regard themselves as highly People who regard themselves as highly efficacious act, think, and feel differently from efficacious act, think, and feel differently from those who perceive themselves as inefficacious. those who perceive themselves as inefficacious. They They produceproduce their own future, rather than their own future, rather than simply foretell it.” simply foretell it.”

““Self-belief does not necessarily ensure Self-belief does not necessarily ensure success, but self-disbelief assuredly spawns success, but self-disbelief assuredly spawns failure.”failure.”

-Albert Bandura-Albert Bandura

““People who regard themselves as highly People who regard themselves as highly efficacious act, think, and feel differently from efficacious act, think, and feel differently from those who perceive themselves as inefficacious. those who perceive themselves as inefficacious. They They produceproduce their own future, rather than their own future, rather than simply foretell it.” simply foretell it.”

““Self-belief does not necessarily ensure Self-belief does not necessarily ensure success, but self-disbelief assuredly spawns success, but self-disbelief assuredly spawns failure.”failure.”

-Albert Bandura-Albert Bandura


PEOPLE WITH HIGH LEVELS OF PERCEIVED COMPETENCEPEOPLE WITH HIGH LEVELS OF PERCEIVED COMPETENCE

Are more effective at:Are more effective at: Regulating their motivationRegulating their motivation Not creating catastrophic cognitions (Chicken Little Syndrome)Not creating catastrophic cognitions (Chicken Little Syndrome) Modulating affective arousal (Not emotionally reactive)Modulating affective arousal (Not emotionally reactive) Remaining task oriented in the face of threatsRemaining task oriented in the face of threats Maintaining a strong commitment to goalsMaintaining a strong commitment to goals Making an effort toward mastery in the face of challengesMaking an effort toward mastery in the face of challenges Being resilient in the face of failureBeing resilient in the face of failure Crediting their achievements to their own capabilities rather than Crediting their achievements to their own capabilities rather than

to external factorsto external factors

THAN PEOPLE WITH LOW LEVELS OF PERCEIVED COMPETENCETHAN PEOPLE WITH LOW LEVELS OF PERCEIVED COMPETENCE

Are more effective at:Are more effective at: Regulating their motivationRegulating their motivation Not creating catastrophic cognitions (Chicken Little Syndrome)Not creating catastrophic cognitions (Chicken Little Syndrome) Modulating affective arousal (Not emotionally reactive)Modulating affective arousal (Not emotionally reactive) Remaining task oriented in the face of threatsRemaining task oriented in the face of threats Maintaining a strong commitment to goalsMaintaining a strong commitment to goals Making an effort toward mastery in the face of challengesMaking an effort toward mastery in the face of challenges Being resilient in the face of failureBeing resilient in the face of failure Crediting their achievements to their own capabilities rather than Crediting their achievements to their own capabilities rather than

to external factorsto external factors

THAN PEOPLE WITH LOW LEVELS OF PERCEIVED COMPETENCETHAN PEOPLE WITH LOW LEVELS OF PERCEIVED COMPETENCE


How beliefs become realityHow beliefs become reality

Perceived competence influences:Perceived competence influences:The choices we makeThe choices we makeThe effort we put forthThe effort we put forthHow long we persist when confronted How long we persist when confronted

with obstacleswith obstaclesHow we feelHow we feel

Perceived competence influences:Perceived competence influences:The choices we makeThe choices we makeThe effort we put forthThe effort we put forthHow long we persist when confronted How long we persist when confronted

with obstacleswith obstaclesHow we feelHow we feel


EFFICACY/COMPETENCY PROCESSESEFFICACY/COMPETENCY PROCESSES

Cognitive Processes: Cognitive Processes: Competency beliefs shape the types Competency beliefs shape the types of anticipatory scenarios people construct and rehearse. of anticipatory scenarios people construct and rehearse.

Motivational ProcessesMotivational Processes: Competency beliefs determine the : Competency beliefs determine the goals people set, how much effort they expend, how long goals people set, how much effort they expend, how long they persevere in the face of difficulties, and resilience in they persevere in the face of difficulties, and resilience in the face of failure.the face of failure.

Affective ProcessesAffective Processes: Competency beliefs determine how : Competency beliefs determine how much stress people experience and their ability to control much stress people experience and their ability to control anxiety and disturbing thoughts.anxiety and disturbing thoughts.

Cognitive Processes: Cognitive Processes: Competency beliefs shape the types Competency beliefs shape the types of anticipatory scenarios people construct and rehearse. of anticipatory scenarios people construct and rehearse.

Motivational ProcessesMotivational Processes: Competency beliefs determine the : Competency beliefs determine the goals people set, how much effort they expend, how long goals people set, how much effort they expend, how long they persevere in the face of difficulties, and resilience in they persevere in the face of difficulties, and resilience in the face of failure.the face of failure.

Affective ProcessesAffective Processes: Competency beliefs determine how : Competency beliefs determine how much stress people experience and their ability to control much stress people experience and their ability to control anxiety and disturbing thoughts.anxiety and disturbing thoughts.


Developing Self-EfficacyDeveloping Self-Efficacy

Mastery experiencesMastery experiences Succeeding in realistic goals/tasksSucceeding in realistic goals/tasks

Vicarious experiences (modeling)Vicarious experiences (modeling) Mentoring, role-models, supervisionMentoring, role-models, supervision

Verbal persuasionVerbal persuasion Support, affirmation, positive peer pressureSupport, affirmation, positive peer pressure

Re-evaluating physiological statesRe-evaluating physiological states Mind-body health, relaxation, cognitive-behavioral Mind-body health, relaxation, cognitive-behavioral

interventionsinterventions

Mastery experiencesMastery experiences Succeeding in realistic goals/tasksSucceeding in realistic goals/tasks

Vicarious experiences (modeling)Vicarious experiences (modeling) Mentoring, role-models, supervisionMentoring, role-models, supervision

Verbal persuasionVerbal persuasion Support, affirmation, positive peer pressureSupport, affirmation, positive peer pressure

Re-evaluating physiological statesRe-evaluating physiological states Mind-body health, relaxation, cognitive-behavioral Mind-body health, relaxation, cognitive-behavioral

interventionsinterventions


MasteryThe interpreted result of purposive performanceMasteryThe interpreted result of purposive performance

Success raises self-efficacy, failure Success raises self-efficacy, failure lowers it.lowers it. Realistic, achievable goalsRealistic, achievable goals Baby stepsBaby steps Positive, and unambiguous feedbackPositive, and unambiguous feedback Build on small successesBuild on small successes

Success raises self-efficacy, failure Success raises self-efficacy, failure lowers it.lowers it. Realistic, achievable goalsRealistic, achievable goals Baby stepsBaby steps Positive, and unambiguous feedbackPositive, and unambiguous feedback Build on small successesBuild on small successes


Vicarious ExperienceEffects produced by the actions of othersVicarious ExperienceEffects produced by the actions of others

People become more sensitive to this People become more sensitive to this when mastery is less accessiblewhen mastery is less accessible

Modeling, mentoring, peer pressure, Modeling, mentoring, peer pressure, counselor behaviors and attitudes very counselor behaviors and attitudes very importantimportant

The more similar to the model you The more similar to the model you perceive yourself, the more impact their perceive yourself, the more impact their success/failure will have on your self-success/failure will have on your self-efficacyefficacy

People become more sensitive to this People become more sensitive to this when mastery is less accessiblewhen mastery is less accessible

Modeling, mentoring, peer pressure, Modeling, mentoring, peer pressure, counselor behaviors and attitudes very counselor behaviors and attitudes very importantimportant

The more similar to the model you The more similar to the model you perceive yourself, the more impact their perceive yourself, the more impact their success/failure will have on your self-success/failure will have on your self-efficacyefficacy


Social PersuasionSocial messages received from othersSocial PersuasionSocial messages received from others

Cultivate belief in capabilities while Cultivate belief in capabilities while assuring that success is attainable assuring that success is attainable (Stephen Glenn – “I couldn’t have done that (Stephen Glenn – “I couldn’t have done that without you”)without you”)

Negative persuasion defeats self-Negative persuasion defeats self-efficacy and is easier to do than raising efficacy and is easier to do than raising self-efficacy through positive persuasionself-efficacy through positive persuasion

Power of lingering childhood messages Power of lingering childhood messages (Adult Attachment Styles)(Adult Attachment Styles)

Cultivate belief in capabilities while Cultivate belief in capabilities while assuring that success is attainable assuring that success is attainable (Stephen Glenn – “I couldn’t have done that (Stephen Glenn – “I couldn’t have done that without you”)without you”)

Negative persuasion defeats self-Negative persuasion defeats self-efficacy and is easier to do than raising efficacy and is easier to do than raising self-efficacy through positive persuasionself-efficacy through positive persuasion

Power of lingering childhood messages Power of lingering childhood messages (Adult Attachment Styles)(Adult Attachment Styles)


Physiological StatesProvide information about efficacy beliefsPhysiological StatesProvide information about efficacy beliefs

Stress, anxiety, arousal, fatigue, and Stress, anxiety, arousal, fatigue, and mood statesmood states

People “read” themselves, and People “read” themselves, and physiological information is interpreted physiological information is interpreted through the filter of beliefsthrough the filter of beliefs

Key is to differentiate state vs. trait Key is to differentiate state vs. trait

Stress, anxiety, arousal, fatigue, and Stress, anxiety, arousal, fatigue, and mood statesmood states

People “read” themselves, and People “read” themselves, and physiological information is interpreted physiological information is interpreted through the filter of beliefsthrough the filter of beliefs

Key is to differentiate state vs. trait Key is to differentiate state vs. trait


Benefits of Increased Self-EfficacyBenefits of Increased Self-Efficacy

Improved work performanceImproved work performanceReduced illness and sick leaveReduced illness and sick leave Improved morale, mood, and energyImproved morale, mood, and energyReduced negative behaviorsReduced negative behaviors Improved sense of belonging and Improved sense of belonging and

loyaltyloyalty Increase initiative and problem-solvingIncrease initiative and problem-solving Improved customer satisfactionImproved customer satisfaction

Improved work performanceImproved work performanceReduced illness and sick leaveReduced illness and sick leave Improved morale, mood, and energyImproved morale, mood, and energyReduced negative behaviorsReduced negative behaviors Improved sense of belonging and Improved sense of belonging and

loyaltyloyalty Increase initiative and problem-solvingIncrease initiative and problem-solving Improved customer satisfactionImproved customer satisfaction


SELF COMPETENCIESSELF COMPETENCIES Self AwarenessSelf Awareness – Ability to be aware of one’s beliefs, values, – Ability to be aware of one’s beliefs, values,

expectations, needs and feelingsexpectations, needs and feelings Self AcceptanceSelf Acceptance – Ability to accept both positive and negative aspects of – Ability to accept both positive and negative aspects of

one’s selfone’s self Self ActualizationSelf Actualization – Ability to live up to one’s potential through the pursuit – Ability to live up to one’s potential through the pursuit

of challenging goals, setting high personal standards, and pursuing tasks of challenging goals, setting high personal standards, and pursuing tasks outside one’s comfort zoneoutside one’s comfort zone

Self RegulationSelf Regulation – Ability to control one’s thoughts and feelings in times of – Ability to control one’s thoughts and feelings in times of stress and remain calm under pressurestress and remain calm under pressure

AdaptabilityAdaptability – Ability to solve problems by being flexible, creative, and – Ability to solve problems by being flexible, creative, and translating ideas into actiontranslating ideas into action

MotivationMotivation – Ability to begin and sustain behaviors to accomplish goals – Ability to begin and sustain behaviors to accomplish goals OptimismOptimism – Ability to be positive and hopeful about the future in the face – Ability to be positive and hopeful about the future in the face

of stress, setbacks, or disappointmentsof stress, setbacks, or disappointments AssertivenessAssertiveness – Ability to express thoughts and feelings in a – Ability to express thoughts and feelings in a

nondestructive manner nondestructive manner

Self AwarenessSelf Awareness – Ability to be aware of one’s beliefs, values, – Ability to be aware of one’s beliefs, values, expectations, needs and feelingsexpectations, needs and feelings

Self AcceptanceSelf Acceptance – Ability to accept both positive and negative aspects of – Ability to accept both positive and negative aspects of one’s selfone’s self

Self ActualizationSelf Actualization – Ability to live up to one’s potential through the pursuit – Ability to live up to one’s potential through the pursuit of challenging goals, setting high personal standards, and pursuing tasks of challenging goals, setting high personal standards, and pursuing tasks outside one’s comfort zoneoutside one’s comfort zone

Self RegulationSelf Regulation – Ability to control one’s thoughts and feelings in times of – Ability to control one’s thoughts and feelings in times of stress and remain calm under pressurestress and remain calm under pressure

AdaptabilityAdaptability – Ability to solve problems by being flexible, creative, and – Ability to solve problems by being flexible, creative, and translating ideas into actiontranslating ideas into action

MotivationMotivation – Ability to begin and sustain behaviors to accomplish goals – Ability to begin and sustain behaviors to accomplish goals OptimismOptimism – Ability to be positive and hopeful about the future in the face – Ability to be positive and hopeful about the future in the face

of stress, setbacks, or disappointmentsof stress, setbacks, or disappointments AssertivenessAssertiveness – Ability to express thoughts and feelings in a – Ability to express thoughts and feelings in a

nondestructive manner nondestructive manner

RELATIONAL COMPETENCIESRELATIONAL COMPETENCIES

Social IdentificationSocial Identification – Ability to feel – Ability to feel connected with othersconnected with others

EmpathyEmpathy – Ability to be aware of, sensitive – Ability to be aware of, sensitive to, and appreciate others’ thoughts and to, and appreciate others’ thoughts and feelings and to respond in an understanding feelings and to respond in an understanding mannermanner

Positive EmotionsPositive Emotions – Ability to experience – Ability to experience and sustain positive emotionsand sustain positive emotions

Social IdentificationSocial Identification – Ability to feel – Ability to feel connected with othersconnected with others

EmpathyEmpathy – Ability to be aware of, sensitive – Ability to be aware of, sensitive to, and appreciate others’ thoughts and to, and appreciate others’ thoughts and feelings and to respond in an understanding feelings and to respond in an understanding mannermanner

Positive EmotionsPositive Emotions – Ability to experience – Ability to experience and sustain positive emotionsand sustain positive emotions



Self ManagementSelf Management

• Self-controlSelf-control• TransparencyTransparency• AdaptabilityAdaptability• AchievementAchievement• InitiativeInitiative• OptimismOptimism

• Self-controlSelf-control• TransparencyTransparency• AdaptabilityAdaptability• AchievementAchievement• InitiativeInitiative• OptimismOptimism


Relationship ManagementRelationship Management

• InspirationInspiration• InfluenceInfluence• Developing othersDeveloping others• Change catalystChange catalyst• Conflict managementConflict management• Teamwork and collaborationTeamwork and collaboration

• InspirationInspiration• InfluenceInfluence• Developing othersDeveloping others• Change catalystChange catalyst• Conflict managementConflict management• Teamwork and collaborationTeamwork and collaboration


The missing link?The missing link?

Self-efficacy research findings show that Self-efficacy research findings show that people’s beliefs in their abilities are better people’s beliefs in their abilities are better predictors of their behavior and predictors of their behavior and performance than their actual abilities.performance than their actual abilities.

Self-efficacy mediates how personality Self-efficacy mediates how personality and technical competencies manifest in and technical competencies manifest in real-world life conditions.real-world life conditions.

Self-efficacy research findings show that Self-efficacy research findings show that people’s beliefs in their abilities are better people’s beliefs in their abilities are better predictors of their behavior and predictors of their behavior and performance than their actual abilities.performance than their actual abilities.

Self-efficacy mediates how personality Self-efficacy mediates how personality and technical competencies manifest in and technical competencies manifest in real-world life conditions.real-world life conditions.

Self efficacy

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