Self Defense For Admins
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Transcript of Self Defense For Admins
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Self Defense for Administrative Professionals
Dewoun Hayes, CAPAuthor of The Office Professionals Place Blog
President Elite Office Concepts, Inc.
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Objectives•Identify the skills needed for protection
•Discuss ways to develop skills needed to combat the day
•Discuss tips/techniques to improve self-defenses
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What needs protecting?
•Reputation•Sanity•Career
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Top 5 Skills (Defenses)
•Communication•Interpersonal Skills•Organization•Time Management•Management
SOFT SKILLS!!!
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Communication
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I see you talking!•Rapid eye blinking•Clenched fists•Folded arms•Hands touching mouth or nose•Raised eyebrow•Tilting head forward•Drumming fingers
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Communication FormulaGreeting/Introduction
+State purpose for communication
+State your expectations
+Closing/Follow-up
= Effective Messages
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Active Listening Skills
•Paraphrasing – use transitional phrases
•Clarifying – ask questions
•Feedback - give opinions, summarize, offer advice or suggestions
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Interpersonal Skills
•Conflict resolution•Assertiveness •Problem solving •Effective decision making
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Organization
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Organization Tips
•File it away immediately.•Schedule a filing time or day.•Color code files
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Time Management
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Task Management Matrix
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Management
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Management
Career Traits•Plan•Prioritize•Organize•Direct
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Character Traits•Be approachable•Communicate•Provide feedback•Give praise
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Are you ready for battle?
•Shields•Defenses•Maneuvers/Tactics
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Congratulations!
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