Tom ScottDigital performance analystGovernment Digital Service@drtommac

GDSTom Scott

Digital by Default self-certification trainingWelcome1st September 2014

Agenda

10:00am - settle, welcome and introduction from Richard Sargeant - Director of Product and Delivery Unit at GDS 10:15am - The Digital by Default Service Standard 11:00am - Q and A with GDS assessor panel 11:30am - Assess the assessor 11:45am - break 12:00pm - Self certification 12:15pm - mini self-certification 12:45pm - wrap up

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Thanks for coming

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Introductions

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Expectations

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Richard SargeantDirector of Product and Delivery Unit

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Digital by DefaultService Standard

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Where did the Digital by Default Service Standard come from?

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Action 6 of the Government Digital Strategy

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Based on the learnings from building GOV.UK

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Themes of the criteria

• User needs• The Team• Security, Privacy, Tools and Standards• Improving the Service• Design• Assisted Digital and Channel Shift• Analysis and Benchmarking• Testing with the Minister

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Why have assessments?

• Ensures all services have the same high standard• Protect the integrity of GOV.UK• A checkpoint to meeting the standard• shares knowledge• unblocks problems

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So far

• Since April 2014 28 assessments

• It’s been really interesting, we’ve learnt about• fishing in lakes• different types of HGVs• how elections really work• and so much more

• They work best as a conversation

• Everyone want’s the same outcome!

We need your help

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Why can’t GDS do the assessments?

• there are around 700 services linked to from GOV.UK

• that could be over 2100 assessments

• which would take us over 9 years• not very agile• not all services are the same

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What services does GDS assess?

• all exemplars from departments GDS is helping to transform

• all high volume services• those over 100k transactions a year• could be 300 or more assessments

• any high risk services identified by the Office of CTO

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When are high volume services assessed?

service development

alpha review live assessmentbeta assessment

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What happens in an assessment?

• round the table discussion• Service Manager leads with an description of the service and demonstration• the assessment panel ask questions based on the standard• 3 days later the result and report are sent to the Digital Leader and the Service Manager

What about the other 500 plus services?

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Self-certification

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Self-certification must be

• straightforward• to manage• to run• to report outcomes

• accountable• Digital Leaders sign off

• collaborative• more of a review

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Q and Aask the assessors

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Assess the assessorWhat result would you have given?

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BreakCosta just in the lobbyBathrooms are next to the lifts

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Self-certification process

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The assessment

Try to keep to this structure•welcome the team•ask the Service Manager to explain the reason the service has been developed

•ask for a demonstration of the service•follow the assessors prompts sheet and ask lots of questions

It can take some time...• anywhere between 1 and 3 hours

Get the right people in the room• service manager, tech arc, analyst etc. for both assessors and the team

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What should you ask?

Use the assessor prompts sheet• example questions• clear evidence needed to pass a stage

Try to get to know the service manual• has great guidance and advice

Is the service similar to another you already use?

Are there points the service has not met yet?• saves time and embarrassment

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What to do next?

Don’t make a decision there and thenTake some time and review the service with fresh eyes• is it simple enough to use first time• has it got the look, feel and tone of GOV.UK• have users been considered throughout the development• can the service change in the future

Concerns• check with the Service Manager• speak to us at GDS

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After an assessment

Complete the assessor prompts sheet• try to put in as much detail as you can, be collaborative• remember the standard is a minimum

Write a short summary of the service and the review• this is needed for the certificate• share this with your Digital Leader• decide which criteria have passed, not passed or are not applicable

Try to meet the Digital Leader• it’s in the Service Manager interest, get them to help• complete the online certificate, use the details sheet to help• ask your Digital Leader to ‘Sign’ the form

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Resources to help

The Service Manual• each criteria points has links to explain• it’s changing and improving, please feedback

Digital Leaders office• they are experts in digital and responsible for the self-certs

Service Assessments team and GDS• we asked for your help, we’re here to help• Google group community• service managers community

Self-assessment exercisePractise as an assessor

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Practise as an assessor

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Read through the scenario, choose either user needs, security and privacy or

iterative design and personalise

5 minutes 7 minutes 2 minutes 1 minutes

Repeat

Use the assessor

prompts, focus on partners

chosen scenario, gather

evidence

Make a summary:

decide which points the service has passed, not

passed or are not applicable

Feedback to the service manager

Self-assessment exerciseHow did it go?

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Our expectations

No pass or fail for self-certificationDigital Leaders are signing off the certificationAssessments at each development stage• Alpha• Beta• Live• (we expect there will be just one assessment)

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Next steps

•Feedback surveyPrompts and evidence formsUpdates to the service manualMore self-certification training sessionsShare your departments plans

Wrap up

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Thank you

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Tom ScottDigital performance analystGovernment Digital Service@drtommac