Selection, part 2

OS352 HRM

Fisher

Oct. 9, 2003

2

Agenda

Benefits and drawbacks of different selection tools

Interviews– Structured vs. unstructured– Writing interview questions

Current issues in selection

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Typical Selection Tools

Application blanks Interviews Written tests

– Cognitive ability– Personality– Integrity

Job samples/simulations References and background checks

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Using multiple methods

Gathering information in more than one way

Can increase validity of entire process Multiple hurdles vs. compensatory decision

making

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Interviews

Unstructured interviews show poor reliability and validity

Structured interviews show better results Experience based v. hypothetical questions Ways to structure interviews

– Set list of questions, follow up questions– Multiple interviewers, interviewer training– Scoring guidelines– Decision making rules

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Illegal Interview Questions

Any questions addressing protected class status For example:

– What religious holidays do you observe?– Do you have any children?– How old are you?– Do you have any disabilities?

If the information is needed (business necessity), find legal ways to ask the question

– Are you willing to work on major holidays such as Thanksgiving and Christmas?

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Writing Interview Questions

In groups, write three interview questions for one of the following jobs:– Senior Groundskeeper– Assistant Director of Admissions

Use information in position descriptions Note which KSAOs you are measuring with

your interview questions

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Job samples

Applicant actually performs a part of the job– Simulations

Internships often serve as a selection device– Why? – What value do they add to the process?

What were the stated outcomes of the internship programs you found?

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Current issues

Applicant reactions– Invasiveness of tests– Rejection process (Gilliland, et al, 2000)

Selection at the TSA– Hiring 55,000 workers in 10 months– Background checks

Impact of technology on selection– Computer adaptive testing– Testing over the internet

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For next class

Topic: Performance management– Read chapter 8– Why is performance management

controversial?– Why are we so concerned about rating

errors?