Selection and Assessment Capabilities - Human - · PDF fileSelection and Assessment...

Selection and Assessment Capabilities

2012

Proprietary & Confidential 1

Selection & Assessment Capabilities

Extensive experience in retail, restaurant, and franchisee operations

Over 30 years of experience with a cadre of I-O Psychologists

Legally-sound job-related tests, pre-screens, telephone assessments,

interviews, multi-media job previews, and simulations

Fully tailored design and validation capability

Integrated into our employment outsourcing services

Key Facts

Over 10 million applicants tested annually

Only organization offering Assessment on blackberries/SMART phones

Global implementations

Significant ROI found for our clients

3X increase in service

scores

Increased sales

performance

~$120,000,000 in

sales per quarter

29%-57% more likely

to receive perfect

customer ratings

scores

Saved $9.6 M in

selection and training

costs

90% reduction in

litigation rates

Selection & Assessment Capabilities

Aon Hewitt

Proprietary & Confidential | March 2011

Distinctive Impact Deep Expertise

Our tests consistently yield strong ROI. A few examples:

15% increase in profit

90% drop in litigation rates

$146 million increase in sales

$5 million reduction in turnover

40% reduction in customer complaints

$2.6M per year in injury-related cost savings

$9.6M savings in selection and training costs

10M take our assessments annually

Off-shelf, tailored or fully custom tests using our library

of validated items and extensive experience

Never lost a legal challenge

Rigorous research grounded in 30 years of experience

with developing, validating, and implementing legally

defensible selection system for the world’s largest

organizations

Candidate Friendly Broad Experience

Supports wide range of assessment option(s); can be

designed to conform to your branding guidelines:

Administration options include:

• paper-and-pencil

• fax-based scoring

• e-testing

• Structured interviews

• Full-day assessment centers

• Even Smartphones

Developed and validated by our staff of Master’s and

Ph.D. level trained I/O psychologists

Full range of employment outsourcing services for

recruitment, screening, assessment, and interviewing

Global strategy and implementation experience, tests

deployed in multi-languages: English/Spanish, Finnish,

Spanish, European Spanish, Brazilian Portuguese,

French Canadian, French, Simplified Chinese, German,

Dutch, Italian, Swedish, Danish, Finnish, Norwegian,

Thai, Polish, and Korean

Broad Applicability

Aon Hewitt


Professional, Technical and

Information Technology

Management

and Executive

Sales and

Customer Service

Suitable for Jobs Like These

Accountant

HR Generalist

Fire and Police

Engineer

Programmer

Network Administrator

Analyst

Marketing Specialist


Production Supervisor

Regional Manager

Director

Team Leader

Store Manager

Department Manager


Customer Service Rep

Call Center Associate

Telemarketing

Retail Associate

Account Executive

Sales Representative

Administrative

and Clerical

Skilled and

Semi-Skilled Trades

Entry-Level Production,

Operations and Manufacturing


Administrative Assistant

Receptionist

Data Processor

Clerical Worker

Registration Clerk

Accounting Clerk

Claims Administrator


Electrician

Machinist

Machine Repair

Technician

Tool/Die Maker


Production Operator

Assembly Worker

Janitorial

Inspector

Machine Operator


Successful global implementations

Over 10 million tested annually

– Thousands tested every day

Dependable ongoing customer service and support

Applicants can take assessment from any SMART device, anywhere

Supports multiple languages

Scrambles questions and responses to ensure a secure testing environment

Customizable interface to support client branding

Instantaneous reporting to hiring manager

Easy to Use

. . . Try it yourself at gate.aon.com

Go to Prospective Employee

and enter APMatrixDemo

Our Assessments Consistently Deliver Value

Aon Hewitt


IMPACT AREA IMPROVEMENT POTENTIAL

Overall skill set and

competencies

48% increase in customer service ratings, 13% more sales,

67% fewer team terminations, 3% reduction in costs

Higher performing

employees

Sales skills Increased performance through better selection of sales staff

by ~$120,000,000 in sales per quarter Higher sales producers

Safety orientation

Saved $2.6 M per year in injury-related costs

Reduced workers compensation claims 2X – 4X

90% drop in workers’ comp litigation.

Safer employees, Less

litigation

Profitability 15% increase in profit by hiring sales representatives who are

better performers. Increased profit

Litigation 90% drop in litigation over workers’ compensation claims by

hiring safer Higher sales producers

Turnover $5M saved in relation to reduced turnover by hiring employees

who are job-fit and less likely to leave. Less turnover

Human capital spend Saved $9.6 M in selection and training costs Reduced HR costs


Case Studies and Business Impact


Aon Consulting Delivers

Distinctive Value and Impact Aon Consulting Approach Client Situation

Large broad-line retailer Increasing sales and customer ratings

• High scorers were

Nearly twice as likely to be

ranked as a top performer

29%-57% more likely to

receive perfect customer

ratings scores

• Results from top scoring stores

(compared monthly to lower

scoring stores)

Nearly $1M more in sales

$379,000 more in store credit

card sales

290 more store credit card

acquisitions

Potential to increase monthly

sales by over $630M

• Assessments used in 850 stores

processing over 300,000 candidate

per year

• Major store redesign

• Desired

Best in class assessment tools

Higher quality employees

Paperless system

Legally defensible process

• Online realistic job preview

• Structured interviews and work

samples

• Customized, validated

assessments, including

Applicant Profile® Entry Level

Applicant Profile

Management®

Business Impact in Retail

Sales per hour – Hiring Green over Yellow candidates improves an individual associate’s Sales

per Hour by $24

– Applying this across all of locations would conservatively yield an additional

$240 million in sales

• Assumes 800 stores, 25 sales associates/store, and 500 hours/associate/year


$214

$238

100

140

180

220

260

300

Yellows (N = 5,580) Greens (N = 20,607)

Sa

les

per

Ho

ur

($)

Score on Hourly Assessment

Business Impact in Retail

Employees who score higher on an Aon assessment

are…


Note: N = 222 - 245

Higher

Performers

56% more likely to

receive a rating of 90

or 100 on customer

satisfaction of

performance

More Efficient

Employees

50% more likely to

receive a rating of 90

or 100 on customer

efficiency ratings

Friendlier

Employees

31% more likely to

receive a rating of

100 on customer

friendliness ratings


RJP won a Golden Triangle

Award from the International

Association of Business

Communicators (IABC)

Hiring more qualified managers

resulted in

• Higher Mystery Shopper and

Operations Review scores

• Twice the increase in transactions for

year over year comparison

If all stores were led by managers

with high test scores, there would

be an estimated $700M increase

in sales in the first year

North American implementation

Reaching 400,000 tests takers

per month, many testing on hand

held SMART devices

Developed award-winning web-

based realistic job previews for crew

and management positions

Developed validated, customized

assessments using Aon’s Applicant

Profile® Entry Level and Applicant

Profile Management™ proven tests

Developed structured behavioral

interviews for both job families with

innovative role plays

Created testing platform so

candidates can test anytime,

anywhere on a SMART device

Implement low cost recruitment

and selection solutions supporting

high candidate volume in a

decentralized environment

To enhance applicant flow, reach

a broad range of candidates

Align solutions with Corporate

strategy

Improve brand image to represent

“Employer of Choice”

Aon Consulting Delivers

Distinctive Client Impact & Value Aon Consulting Approach Client Situation

Global food service retailer Increased performance and sales

Business Impact in Food Service


100%

105%

90%

95%

100%

105%

110%

Bottom 1/3 Top 1/3

Test Scores

Co

ntr

olla

ble

Pro

fit

Pe

r L

oca

tio

n

Higher Sales

7%

13%

0%

5%

10%

15%

Inc

rea

se in

Sa

les

Ye

ar-

ove

r-Y

ea

r

Bottom 1/3 Top 1/3

Higher Controllable

Profit Field Consultant:

Financial Results

$13,070,520 $11,882,867

$5M

$10M

$15M

Sales

Top 25% Bottom 25% 0

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