Selecting an On-Demand LMS
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Transcript of Selecting an On-Demand LMS
Selecting an On-Demand LMS
A Litmus Test for Separating Hype from Reality in the World of
SaaSpresented by
Will Hipwell
October 15, 2007
Session #307 – 3:15pm
The Challenge of Enterprise Learning Technology
The LMS is the primary management system for training and
development:
Managing training administration
Scheduling and resource management
Reporting
Maintaining user groups and roles
Cataloging and tracking electronic content
Grouping content and user into groups
E-commerce
Evolving Role of the LMS
Store and manage e-learning content
Deliver integrated assessment and skill libraries
Integrate with other enterprise applications for:
Learning
Compliance
Training Measurement
Webcasting
Knowledge Management
LMS Deployment: Two Choices
Traditional software license sold for
on-premises or behind-the-firewall installation
Software as a Service (SaaS)
ASP/hosted model
True Software as a Service
What is Software as a Service?
Software solution that is hosted and supported by a vendor as a service, which is accessed by users via the Internet, without the need to deploy and maintain an on-premise IT infrastructure.
Whereas some people associate SaaS with pay-as-you-go subscription pricing, SaaS is more indicative of the hosted deployment model. In fact, SaaS can be priced via subscription, annually or perpetually.
Advantages of SaaS
Speed to implementation & business impact Predictability Faster & higher ROI Improved overall satisfaction Direct cost & resources savings Low cost of entry Outsourced system & technical expertise Rapid upgrades/access to updates Avoid technology obsolescence Focus & operational freedom Flexibility Reduced hassle & risk
The Known
• Software
• Implementation & Integration
• Support and IT personnel
• Hardware
• Training
The Unknown Risk
• Length and rate of implementation
• Delayed time-to-market
• High deployment risk
• User acceptance and adoption
• Ongoing maintenance & upgrades
• Full application lifecycle operationHidden Costs
HardCosts
Licensed vs. SaaSLicensed GeoLearning
On-Demand/SaaS
Acquisition Purchase and pay maintenance. Rent software as a service.
Configuration & Upgrades You take responsibility; requires IT
commitment & investment.
GeoLearning takes responsibility;
upgrades happen automatically.
Content Integration You do it. GeoLearning does it.
Systems Integration Complex and costly. GeoLearning does it.
Typical Risks High cost; long implementation. GeoLearning’s proven service &
support history.
Best Fit Heavy IT commitment. Cost concerns; high service
demands; low or no IT resources.
Satisfaction Fair. High.
Vendors Plateau, SumTotal, Saba, Oracle GeoLearning
Cost Structure Comparison
Best Use Case Scenarios for SaaS
Cost conscious without surprise expenses Users external to “the network” Geographically dispersed audience(s) Low-to-No IT support/staffing/resources Best-of-breed approach to total solution Require high service levels More than “just software” from a vendor Abreast of technology advancements Small training/HR group (divisional solutions) Flexibility to scale for future growth (quickly)
Five SaaS Myths
High security
Proprietary content
Data security
HRIS/ERP integrations
Global enterprises
Is All SaaS the Same?
BTF vendors adding “on-demand,” “SaaS” or “ASP” to product names.
Streamlined BTF product retro-fitted for Internet delivery but less functionality
BTF & SaaS product roadmap are not same Service Level Agreements (SLAs) Bersin: 5 to 10 references from production clients similar to
your solutions ASP…is a 3rd-party now involved?
How is SaaS Changing Corporate Learning?
1 in 3 to 1 in 2 of every LMS now being purchased is SaaS/hosted/ASP
Adoption rates are skyrocketing Speed & global competition…unwilling to wait 12 months for
deployment Platforms are required to manage more and more complex
business processes Doing more with less resources Convergence of learning & performance to talent
Separating Hype from Reality
Discern between true SaaS and vendors new to the space or jumping on the bandwagon
Questions to ask of vendors in your search No right or wrong answers But answers do shed light on capabilities and how they
match up with your business requirements Comfort level
Litmus Test: Questions to Ask1. Focus & Core Capabilities
2. SaaS % vs. BTF %
3. SaaS functionality vs. BTF functionality
4. SaaS deployment vs. BTF deployment methodologies
5. Hosting location
6. Hosting resources
7. Security: physical, network, data
8. Service Level Agreements
9. System Performance
10. Network & System Administration
11. Data integration with others systems
12. Software Upgrades
13. Technical Support Options
14. Content Support Services & Vendor Management
15. Access to Learning Services
Free Resources from GeoLearning
Today’s PPT Slideswww.geolearning.com/june6
SaaS Litmus Testwww.geolearning.com/litmus
Enterprise Learning Technology: A New Breed of Solutionswww.geolearning.com/newbreed
E-Learning Strategy Blueprintwww.geolearning.com/bp
Technology Requirements Checklists
www.geolearning.com/lmschecklist
www.geolearning.com/lcmschecklist
www.geolearning.com/webcastchecklist
www.geolearning.com/talentchecklist
www.geolearning.com/analyticschecklist