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Select2Perform Test List | 18 May 2012

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Table of Contents

Off-the-shelf assessments Accounting & Finance

Administrative & Clerical

Call Center Assessments

Cognitive Ability & Aptitude

Essential Skills

Healthcare Assessments

Human Resources

Information Technology

Legal Assessment

Software Skills Tests

Solution Series Tests

Job Solutions

Call Center

Clerical

Customer Service

General Skilled IT

General Skilled

Leader

Professional

Retail

Sales

Competency Dictionary

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Accounts Payable - AUS The Accounts Payable - AUS test measures a candidate's knowledge and skill level in processing receivables, paying and

coding invoices, calculating purchase discounts and sales tax, expense report reimbursements, verifying and authorizing

payment vouchers, General Ledger entries and adjustments, and account postings.

30 1


Accounting & Finance Tests

ASSESSMENT TITLE TEST DESCRIPTION

TEST

LENGTH

(minutes)

UNIT

VALUE

Accounts Payable - UK The Accounts Payable - UK test measures a candidate's knowledge and skill level in processing receivables, paying and



30 1

Accounts Payable - US The US Accounts Payable test measures a candidate's knowledge and skill level in processing receivables, paying and



30 1

Accounts Payable Fun-

damentals

The Accounts Payable Fundamentals (U.S.) test is part of the accounting fundamentals line of tests. These shorter (30-

item) tests measure the candidate's knowledge of processing payables and vendor invoices and the posting of journal

entries. Designed for accounting clerks and others who handle he processing of accounts payable, this test covers the

following topics: Assets, Cash Management/Reconciliation, Controls, Expenses, Purchases, and Recording. The candi-

97 1

Accounts Receivable -

AUS

The Accounts Receivable - AUS test measures a candidate's knowledge and skill level in calculating late charges, dis-

count terms, and uncollectibles, understanding accrual-based accounting and aging schedules, journal entries, balancing

accounts, and reconciling bank statements.

30 1


UK

The Accounts Receivable - UK test measures a candidate's knowledge and skill level in processing receivables, paying

and coding invoices, calculating purchase discounts and sales tax, expense report reimbursements, verifying and author-

izing payment vouchers, General Ledger entries and adjustments, and account postings.

30 1


US

The Accounts Receivable - US test measures a candidate's knowledge and skill level in calcula ing late charges, discount

terms, and uncollectibles, understanding accrual-based accounting and aging schedules, journal entries, balancing ac-

counts, and reconciling bank statements.

30 1

Accounts Receivable/

Billing Fundamentals

The Accounts Receivable/Billing Fundamentals (U.S.) test is part of the accounting fundamentals line of tests. These

shorter (30 item) tests measure the candidate's knowledge of processing receivables and invoices. Designed for account-

ing clerks and others who handle the processing of accounts payable, this test covers the following topics: A/R Principles,

Applying Cash, Bad Debt/Collections, Cash Flow, Credit, General Ledger, Invoicing, and Reconciliation of Customer

118 1

Bookkeeping - AUS The Bookkeeping - AUS test evaluates a candidate's knowledge and skill level in calculating gross wages, preparing

worksheets and financial statements, balancing accounts, determining depreciation and cost of goods, interest calcula-

tions, journal entries, and knowledge of basic bookkeeping terms and definitions.

30 1

Bookkeeping - UK The Bookkeeping - UK test evaluates a candidate's knowledge and skill level in calculating gross wages, preparing work-

sheets and financial statements, balancing accounts, determining depreciation and cost of goods, interest calculations,

journal entries, and knowledge of basic bookkeeping terms and definitions.

30 1

Bookkeeping - US The Bookkeeping - US test evaluates a candidate's knowledge and skill level in calculating gross wages, preparing work-

sheets and financial statements, balancing accounts, determining depreciation and cost of goods, interest calculations,

journal entries, and knowledge of basic bookkeeping terms and definitions.

30 1

Bookkeeping Funda-

mentals (U.S.)

The Bookkeeping Fundamentals (U.S.) test measures the candidate's knowledge of bookkeeping tasks and functions.

Designed for accounting clerks and others who handle bookkeeping tasks, his test covers the following topics: Accounts

Payable, Accounts Receivable, Adjusting Entries, Business Math Conversions, Cash, Financial Statements, Fixed Assets,

Inventories, Liabilities, Payroll, Recording Transactions, and Taxes. The candidate will need a calculator when taking this

149 1

Financial Accounting

(U.S.)

The Financial Accoun ing (U.S.) test measures the candidate's knowledge of American financial accounting rules and

procedures. Designed for the experienced accounting professional, this test covers the following topics: A/R and A/P,

Budgeting, Cost Accounting, GAAP, Journal Entries, Tax and Payroll, and Types.

34 1




TEST

LENGTH

(minutes)

UNIT

VALUE

Financial Analysis

(U.S.)

The Financial Analysis (U.S.) test measures the candidate's knowledge of financial analysis in the United States including

the metrics used and the regulatory organizations involved. Designed for the experienced financial professional, this test

covers the following topics: Analyzing Return, Analyzing Risk, Budgetary Control, Budgets, Cost of Capital, Financial

Analysis, and Valuation Methods. Test-takers will need a financial calculator for this exam.

40 1

Financial Management

(U.S.)

The Financial Management (U.S.) test measures the candidate's knowledge of how companies manage their internal

finances. This test covers the following topics: Capital Budgeting, Capital Structure, Financial Statements, Financing,

Internal Reporting, Planning and Control, Market Concepts, Risk Concepts, and Valuation Concepts.

118 1

Financial Professional

Aptitude - Proctored

The Financial Professional Aptitude - Proctored test assesses the likelihood that a candidate will pass the Series 6 and/or

7 exams. It measures general reasoning, reading comprehension, and problem solving.

40 1

General Accountancy -

AUS

The General Accounting - AUS test measures a candidate's knowledge and skill level in classifying assets, calcula ing

taxes and payroll, determining depreciation and gross profit margin, preparing worksheets and financial statements, bal-

ancing accounts, interest calculations, entering journal and General Ledger transactions, and knowledge of basic account-

ing formulas and principles.

30 1

General Accountancy -

UK

The General Accountancy - UK test measures a candidate's knowledge and skill level in classifying assets, calculating




30 1

General Accounting - US The General Accounting - US test measures a candidate's knowledge and skill level in classifying assets, calculating




30 1

Handling Money - US The Handling Money - US test is designed to find the best candidates for positions where handling money is required on a

regular basis, such as bank tellers and cashiers. This multiple-choice test assesses a candidate's skills and abilities in

regard to calculating transactions, understanding US currency formats, recognizing US currency, and general ari hmetic.

6 1

MYOB Premiere 8 This test is designed to assess your knowledge of various functions in MYOB Premiere 8. You will be asked 30 multiple-

choice questions on topics including the following: banking, payroll, purchases, and sales. You will have up to 30 minutes

to answer these questions.

30 1

Payroll Fundamentals

(U.S.)

The Payroll Fundamentals test measures the candidate's knowledge of processing receivables, invoices, and payroll.

Designed for payroll clerks and others who handle payroll processing, this test covers the following topics: Bookkeeping,

Fair Labor Standards Act, Payroll Calcula ion, Tax Forms, and Worker Status. You will need a calculator when taking this

exam.

120 1

Payroll/Payroll Tax Re-

porting - US

The US Payroll - Payroll Taxes test measures a candidate's knowledge and skill level in calculating net and gross earn-

ings, preparing payroll tax forms and worksheets, qualifying salary expense entries, understanding overtime pay require-

ments and profit distribution, identifying employer tax obligations and due dates, entering employee payroll records and

tax classifications, and determining payroll amounts for various commission structures.

30 1

Peachtree Accounting

2002

The Peachtree Accounting 2002 assessment measures the candidate's experience in performing everyday bookkeeping

and accounting tasks. Tasks include performing basic Peachtree Accounting functions, entering account transactions,

managing payroll, and viewing financial reports.

35 1

QuickBooks 2002 The QuickBooks 2002 assessment measures the candidate's experience in performing everyday bookkeeping and ac-

counting tasks. Tasks include performing transactions, managing payroll, managing taxes, and using timing and billing

functions.

35 1




TEST

LENGTH

(minutes)

UNIT

VALUE

QuickBooks 2002 - Es-

sentials

The QuickBooks 2002 - Essentials assessment measures the candidate's experience in performing everyday bookkeep-

ing and accounting tasks. Tasks include performing transactions, managing payroll, managing taxes, and using timing and

billing functions.

25 1

QuickBooks Pro 2008 The QuickBooks Pro 2008 test measures the candidate's knowledge of the QuickBooks accounting software. Designed for

experienced users, this test covers the following topics: Accounting, Banking and Credit Cards, Customers and Sales,

Employees and Payroll, File Maintenance, Inventory, Reporting, Time Tracking, and Vendors and Payables.

21 1

Audio Transcription -

AUS

Audio Transcription - AUS assessment measures the candidate's speed and accuracy at listening to a recording and

transcribing the data into a word processor.

5 0.5


Administrative & Clerical Assessments


TEST

LENGTH

(minutes)

UNIT

VALUE

Audio Transcription -

UK

Audio Transcription - UK assessment measures the candidate's speed and accuracy at listening to a recording and tran-

scribing the data into a word processor.

5 0.5

Audio Transcription - US Audio Transcription - US assessment measures the candidate's speed and accuracy at listening to a recording and tran-

scribing the data into a word processor.

5 0.5

Business Communica-

tions

The Business Communications test assesses the ability to use basic grammar appropriately, use appropriate business

tone, respond with complete and accurate information, and apologize when appropriate.

35 0.5

Business Communica-

tions Writing Sample -

General

The Business Communication Writing Sample is an instrument that aids in the assessment of a candidate's writing profi-

ciency. It requires candidates to compose original answers to job-related scenarios.

30 0.5

Business Communica-

tions Writing Sample -

Insurance

The Business Communication Writing Sample is an instrument that aids in the assessment of a candidate's writing profi-

ciency. It requires candidates to compose original answers to insurance industry-related scenarios.

30 0.5

Business Letter Com-

pose - AUS

Business Letter Compose - AUS assessment measures the candidate's ability to accurately type and make corrections

from a text original containing grammar, punctuation, spelling, and formatting errors.

30 0.5


pose - UK

Business Letter Compose - UK assessment measures the candidate's ability to accurately type and make corrections from

a text original containing grammar, punctuation, spelling, and formatting errors.

30 0.5


pose - US

Business Letter Compose - US assessment measures the candidate's ability to accurately type and make corrections from

a text original containing grammar, punctuation, spelling, and formatting errors.

30 0.5

Business Letter Edit -

AUS

Business Letter Edit - AUS assessment measures the candidate's ability to accurately make corrections from a business

letter containing punctua ion, spelling, and formatting errors.

15 0.5


UK

Business Letter Edit - UK assessment measures the candidate's ability to accurately make corrections from a business


15 0.5


US

Business Letter Edit - US assessment measures the candidate's ability to accurately make corrections from a business


15 0.5

Business Writing The Business Writing test measures the candidate's knowledge of important types of business writing being used today.

Designed for administrative professionals, this test covers the following topics: Business Letters, Other Formats, Principles

of Organiza

27 0.5




TEST

LENGTH

(minutes)

UNIT

VALUE

Data Entry Alphanumer-

ic Form 1 - AUS

Data Entry Alphanumeric Form 1 - AUS assessment measures the candidate's speed and accuracy at typing text and

numbers into forms.

5 0.5


ic Form 1 - UK

Data Entry Alphanumeric Form 1 - UK assessment measures the candidate's speed and accuracy at typing text and num-

bers into forms.

5 0.5


ic Form 1 - US

Data Entry Alphanumeric Form 1 - US assessment measures the candidate's speed and accuracy at typing text and num-

bers into forms.

5 0.5


ic Form 2 - AUS

Data Entry Alphanumeric Form 2 - AUS assessment measures the candidate's speed and accuracy at typing text and

numbers into forms.

5 0.5


ic Form 2 - UK

Data Entry Alphanumeric Form 2 - UK assessment measures the candidate's speed and accuracy at typing text and

numbers into forms.

5 0.5


ic Form 2 - US

Data Entry Alphanumeric Form 2 - US assessment measures the candidate's speed and accuracy at typing text and num-

bers into forms.

5 0.5


ic Split Screen - US

The Data Entry Alphanumeric Split Screen - US assessment measures the candidate's speed and accuracy at typing text

and numbers into forms.

5 0.5

Data Entry Numeric

Form 1 - AUS

Data Entry Numeric Form 1 - AUS assessment measures the candidate's speed and accuracy at typing numbers into

forms.

5 0.5

Data Entry Numeric

Form 1 - UK

Data Entry Alphanumeric Form 1 - UK assessment measures the candidate's speed and accuracy at typing text and num-

bers into forms.

5 0.5

Data Entry Numeric

Form 1 - US

Data Entry Numeric Form 1 - US assessment measures the candidate's speed and accuracy at typing numbers into

forms.

5 0.5

Data Entry Numeric

Form 2 - AUS

Data Entry Numeric Form 2 - AUS assessment measures the candidate's speed and accuracy at typing numbers into

forms.

5 0.5

Data Entry Numeric

Form 2 - UK

Data Entry Numeric Form 2 - UK assessment measures the candidate's speed and accuracy at typing numbers into

forms.

5 0.5




TEST

LENGTH

(minutes)

UNIT

VALUE

Data Entry Numeric

Form 2 - US

Data Entry Numeric Form 2 - US assessment measures the candidate's speed and accuracy at typing numbers into

forms.

5 0.5

Data Entry Numeric Split

Screen - US

The Data Entry Numeric Split Screen - US assessment measures the candidate's speed and accuracy at typing numbers

into forms.

5 0.5

Data Entry Ten Key Data Entry Ten Key assessment measures the candidate's ability to enter numbers using a numeric keypad. The test

measures accuracy and speed.

3 0.5

Data Entry Ten Key Split

Screen

Data Entry Ten Key Split Screen assessment measures the candidate's ability to enter numbers using a numeric key pad.

The test measures accuracy and speed.

3 0.5

Editing & Proofing

(Chicago Style)

The Editing and Proofing (Chicago Style) test measures the candidate's knowledge centered on the Chicago Manual of

Style. Designed for writers and editors, this test covers the following topics: Common Structural Areas, Common Errors,

Numbers, Proofreadin

121 0.5

English Language Com-

prehension - US English

This assessment tests a candidate's ability to understand the English language as it is used in business settings. The test

covers interpersonal communication, business jargon, instructions and directions, and business communication.

20 0.5

English Vocabulary The English Vocabulary test measures the candidate's knowledge of English vocabulary. Designed for all English speak-

ers, this test covers the following topics: Analogies, Challenging words, Foreign words used in the English language, and

Professional term

30 0.5

General Clerical Gram-

mar

The General Clerical Grammar assessment measures the candidate's ability to correctly use the various parts of speech

in written communication. The General Clerical Grammar assessment covers subject-verb agreement, sentence structure,

and punctuation.

20 0.5

General Clerical Spelling

- Multiple Choice

The General Clerical Spelling multiple choice assessment identifies the candidate's ability to identify correctly spelled

words in written communication. The General Clerical Spelling multiple-choice assessment covers plurals, prefixes, suffix-

es, abbrevia

10 0.5

General Clerical Spelling

- Short Answer

The General Clerical Spelling short answer assessment identifies the candidate's ability to correctly spell words in written

communication. The General Clerical Spelling short answer assessment covers plurals, prefixes, suffixes, abbreviations,

and common

10 0.5

Office Management

(U.S.)

The Office Management (U.S.) test measures the candidate's ability to manage a business office. Designed for experi-

enced professionals, this test covers the following topics: Interpersonal Communication, Administration, Organization,

Clerical, Technology,

17 0.5

Office Procedures (U.S.) The Office Procedures (U.S.) test measures the candidate's knowledge of typical administrative and support activities

performed in offices today. Designed for all support and administrative professionals, this test covers the following topics:

Computer, C

18 0.5




TEST

LENGTH

(minutes)

UNIT

VALUE

Reading Comprehen-

sion

The Reading Comprehension assessment measures a candidate's ability to read, interpret, and refer to content of various

leng hs, answer questions based on the content provided, comprehend main and supportive ideas, draw conclusions from

what is stated or

30 0.5

Reading Comprehen-

sion - English

The Reading Comprehension - English assessment provides a general measure of English reading comprehension. This

test is comprised of items that contain a passage hat you must read in order to answer the question being asked. The

questions focus on he c

145 0.5

Reading Comprehen-

sion - Spanish

The Reading Comprehension - Spanish assessment provides a general measure of Spanish reading comprehension. This

test is comprised of items that contain a passage hat the candidate must read in order to answer the question being

asked. The questions focu

26 0.5

Shorthand - AUS Shorthand - AUS assessment measures a candidate's speed and accuracy at taking shorthand notes while listening to a

dictation recording and transcribing the shorthand notes to a word processor.

3 0.5

Shorthand - UK Shorthand - UK assessment measures a candidate's speed and accuracy at taking shorthand notes while listening to a


3 0.5

Shorthand - US Shorthand - US assessment measures a candidate's speed and accuracy at taking shorthand notes while listening to a


3 0.5

Spelling (U.S.) The English Spelling (U.S.) test measures the candidate's knowledge of spelling in American English. Designed for the

proficient linguist, this test covers the following topics: spelling abbreviations, plurals, possessives, proper nouns, terminol-

ogy (incl

28 0.5

Split Screen Typing

Test AUS - Form 1

This test measures a candidate's speed and accuracy in typing text presented on the computer screen. This test calcu-

lates a score based on the total number of keystrokes, time taken, and number of errors made when typing six passages.

The Split Screen Typ

6 0.5

Split Screen Typing Test

US

This test measures a candidate's speed and accuracy in typing text presented on the computer screen. This typing test

uses the following method to determine the Net Words Per Minute score: Net Words Per Minute = ((Gross Words Per

Minute * Time Taken) - To

6 0.5

Technical Writing The Technical Writing test measures the candidate's knowledge of the appropriate design and style for technical docu-

mentation. Designed for experienced technical writers, this test covers the following topics: Document Design, Document

Development, Edi in

24 0.5

Typing Test 1 - AUS Typing Career Development - AUS assessment measures a candidate's speed and accuracy at typing from a text original.

This typing test uses the following formula to determine the Net Words Per Minute score: Net Words Per Minute = Gross

Words Per Minute - T

5 0.5

Typing Test 1 - UK Typing Career Development - UK assessment measures a candidate's speed and accuracy at typing from a text original.


Words Per Minute - To

5 0.5




TEST

LENGTH

(minutes)

UNIT

VALUE

Typing Test 1 - US Typing Career Development - US assessment measures a candidate's speed and accuracy at typing from a text original.


Words Per Minute - To

5 0.5

Typing Test 2 - AUS Typing Communica ion - AUS assessment measures a candidate's speed and accuracy at typing from a text original. This

typing test uses the following formula to determine the Net Words Per Minute score: Net Words Per Minute = Gross

Words Per Minute - Total

5 0.5

Typing Test 2 - UK Typing Communica ion - UK assessment measures a candidate's speed and accuracy at typing from a text original. This


Words Per Minute - Total E

5 0.5

Typing Test 2 - US Typing Communication - US assessment measures a candidate's speed and accuracy at typing from a text original. This


Words Per Minute - Total

5 0.5

Typing Test 3 - AUS Typing Creativity - AUS assessment measures a candidate's speed and accuracy at typing from a text original. This typing

test uses the following formula to determine the Net Words Per Minute score: Net Words Per Minute = Gross Words Per

Minute - Total Err

5 0.5

Typing Test 3 - UK Typing Creativity - UK assessment measures a candidate's speed and accuracy at typing from a text original. This typing


Minute - Total Erro

5 0.5

Typing Test 3 - US Typing Creativity - US assessment measures a candidate's speed and accuracy at typing from a text original. This typing


Minute - Total Erro

5 0.5

Written English The Written English test measures the candidate's knowledge of English grammar and English reading comprehension.

Designed for experienced users, this test covers the following topics: Ar icles, Comparisons, Conjunctions, General Ques-

tions, Misused Words,

30 0.5

Written English (U.K.) The Written English (U.K.) test measures the candidate's knowledge of English grammar and English reading comprehen-

sion. Designed for experienced users, this test covers the following topics: Articles, Comparisons, Conjunctions, General

Questions, Misused

38 0.5

Written French The Written French test measures your knowledge of French grammar and French reading comprehension skills. De-

signed primarily for candidates for whom French is a second language, this test covers the following topics: Adjectives,

Adverbs, Articles and Det

28 0.5

Written Spanish The Written Spanish test measures he candidate's knowledge of Spanish grammar and Spanish reading comprehension

skills. Designed primarily for those for whom Spanish is a second language, this test covers the following topics: Adjec-

tives, Adverbs, Conjun

22 0.5

Call Ctr Basic Simula-

tion UK- 10 Minutes

Timed

The Call Ctr Basic Simulation UK- 10 Minutes Timed assessment measures a candidate's speed and accuracy at listening

and entering information in a simulated call centre environment.

10 1




TEST

LENGTH

(minutes)

UNIT

VALUE


tion UK- 12 Calls Not

Timed

The Call Ctr Basic Simulation UK- 12 Calls Not Timed assessment measures a candidate's ability to listen and to accu-

rately enter informa ion in a simulated call centre environment.

36 1


tion UK- 6 Calls Not

Timed

The Call Ctr Basic Simulation UK- 6 Calls Not Timed assessment measures a candidate's ability to listen and to accurate-

ly enter information in a simulated call centre environment.

18 1


tion US- 10 Minutes

Timed (R1)

The Call Ctr Basic Simulation US- 10 Minutes Timed assessment measures a candidate's speed and accuracy at listening

and entering information in a simulated call center environment.

10 1


tion US- 11 Calls Not

Timed (R1)

33 1


tion US- 6 Calls Not

Timed (R1)

18 1

Call Ctr Expanded Simu-

lation UK- 10 Minutes

Timed

The Call Ctr Expanded Simulation UK- 10 Minutes Timed assessment measures the candidate's ability to enter a caller's

information into the appropriate fields within a call centre environment. The assessment measures accuracy as well as

speed.

10 1


lation UK- 4 Calls Not

Timed

The Call Ctr Expanded Simulation UK- 4 Calls Not Timed assessment measures the candidate's ability to accurately enter

a caller's information into the appropriate fields within a call centre environment.

12 1


lation UK- 8 Calls Not

Timed

The Call Ctr Expanded Simulation UK- 8 Calls Not Timed assessment measures the candidate's ability to accurately enter

a caller's information into the appropriate fields within a call centre environment.

24 1


lation US- 10 Minutes

Timed (R1)

The Call Ctr Expanded Simulation US- 10 Minutes Timed assessment measures the candidate's ability to enter a caller's

information into the appropriate fields within a call center environment. The assessment measures accuracy as well as

speed.

10 1


lation US- 4 Calls Not

Timed (R1)

The Call Ctr Expanded Simulation US- 4 Calls Not Timed assessment measures the candidate's ability to accurately enter

a caller's information into the appropriate fields within a call center environment.

12 1


lation US- 8 Calls Not

Timed (R1)

The Call Ctr Expanded Simulation US- 8 Calls Not Timed assessment measures the candidate's ability to accurately enter

a caller's information into the appropriate fields within a call center environment.

24 1

Call Ctr General Terms

Spanish

The Call Ctr General Terms Spanish assessment measures the candidate's ability to listen and accurately spell standard

Spanish terms. This test contains one question with 25 terms.

8 1




TEST

LENGTH

(minutes)

UNIT

VALUE


UK

The Call Ctr General Terms UK assessment measures the candidate's ability to listen and to accurately spell standard

English terms. This test contains one question with 25 terms.

8 1


US

The Call Ctr General Terms US assessment measures the candidate's ability to listen and to accurately spell standard

English terms. This test contains one question with 25 terms.

8 1

Call Ctr Place Names UK The Call Ctr Place Names UK assessment measures the candidate's ability to listen and to accurately spell standard UK

place names. This test contains one question with 25 terms.

8 1

Call Ctr Place Names US The Call Ctr Place Names US assessment measures the candidate's ability to listen and to accurately spell standard US

place names. This test contains one question with 25 terms.

8 1

Collections Scenario -

US English

The Collections Scenario test is a four-call scenario assessment within a simulated environment. The test contains two

inbound calls and two outbound calls. The candidate is measured on the following abilities: debt recovery, anger handling,

problem solvi

12 1

Contact Center Reten-

tion Predictor

This is a measure of background, experiences, attitudes, judgments, and opinions that are associated with job tenure in

entry-level contact center positions. It is designed to assess a variety of factors affecting retention that are independent of

job per

14 1

Contact Center Scenario

- Spanish - 5 Calls Not

Timed (R1)

The Contact Center Scenario - Spanish - 5 Calls Not Timed assessment measures the candidate's ability for customer

service orientation, to handle an angry caller, to solve customer service problems, to build rapport with the caller, and to

use a basic com

15 1


- Spanish - 8 Calls Not

Timed (R1)

The Contact Center Scenario - Spanish - 8 Calls Not Timed assessment measures the candidate's ability for customer


use a basic com

24 1


- Spanish/English - 5

Calls Not Timed (R1)

The Contact Center Scenario - Spanish/English - 5 Calls Not Timed assessment measures the candidate's ability for

customer service orienta ion, to handle an angry caller, to solve customer service problems, to build rapport with the call-

er, and to use a b

15 1


- Spanish/English - 8


The Contact Center Scenario - Spanish/English - 8 Calls Not Timed assessment measures the candidate's ability for


er, and to use a b

24 1


- US English - 5 Calls

Not Timed (R1)

The Contact Center Scenario - US English - 5 Calls Not Timed assessment measures he candidate's ability for customer


use a basic

15 1


- US English - 8 Calls

Not Timed (R1)

The Contact Center Scenario - US English - 8 Calls Not Timed assessment measures he candidate's ability for customer


use a basic

24 1




TEST

LENGTH

(minutes)

UNIT

VALUE

Contact Center Virtual

Scenario

The Contact Center Virtual Scenario is for entry-level positions in a contact center environment. Sample tasks for these

jobs include: Interact with customers on the phone to provide information, take orders, and solve product or service is-

sues; respond p

25 1


Scenario - AUS

The Contact Center Virtual Scenario - AUS is for entry-level positions in a contact centre environment. Sample tasks for

these jobs include: Interact with customers on the phone to provide information, take orders, and solve product or service

issues; res

25 1


Scenario - UK

The Contact Center Virtual Scenario - UK is for entry-level positions in a contact centre environment. Sample tasks for

these jobs include: Interact with customers on the phone to provide information, take orders, and solve product or service

issues; res

25 1

Contact Centre Scenario

- Australian English - 5

Calls Not Timed

The Contact Centre Scenario - Australian English - 5 Calls Not Timed assessment measures the candidate's ability for


er, and to use

15 1


- Australian English - 8

Calls Not Timed

The Contact Centre Scenario - Australian English - 8 Calls Not Timed assessment measures the candidate's ability for


er, and to use

24 1


- French Canadian - 5


The Contact Center Scenario - French Canadian - 5 Calls Not Timed assessment measures the candidate's ability for


er, and to use a b

15 1


- French Canadian - 8


The Contact Center Scenario - French Canadian - 8 Calls Not Timed assessment measures the candidate's ability for


er, and to use a b

24 1


- UK English - 5 Calls

Not Timed (R1)

The Contact Centre Scenario - UK English - 5 Calls Not Timed assessment measures he candidate's ability for customer


use a basic

15 1


- UK English - 8 Calls

Not Timed (R1)

The Contact Centre Scenario - UK English - 8 Calls Not Timed assessment measures he candidate's ability for customer


use a basic

24 1

Credit Control Scenario

- UK English

The Credit Control Scenario test is a four-call scenario assessment within a simulated environment. The test contains two

inbound calls and two outbound calls. The candidate is measured on the following abilities: debt recovery, anger handling,

problem so

12 1

CRM Navigation The Customer Relationship Management (CRM) Navigation test assesses candidate interactions within a real-world

desktop environment by providing a workspace that simulates multiple customer service based applications running on a

Windows XP desktop.

25 1

Customer Care Simula-

tion

The Customer Care Simulation is a timed assessment that allows the candidate 10 minutes to answer calls. The assess-

ment measures the candidate's ability to enter a caller's information into the appropriate fields within a call center environ-

ment. The asse

10 1




TEST

LENGTH

(minutes)

UNIT

VALUE

Cognitive Index The Cogni ive Index measures a candidate's ability to efficiently use reasoning and problem solving skills to determine

solutions. The assessment contains a variety of items designed to measure Deductive Reasoning, Inductive Reasoning,

Information Ordering, Math Reasoning, and Written Comprehension. The assessment produces an overall score of cogni-

tive competence.

20 1.5


Cognitive Ability & Aptitude Tests


TEST

LENGTH

(minutes)

UNIT

VALUE

GCI - Graduate

(Abstract) - AUS

This assessment measures the ability to acquire and assimilate new ideas with exis ing knowledge. It provides an indica-

tion of the ability to identify patterns and trends, recognise underlying relationships among concepts, and solve problems.

20 1

GCI - Graduate

(Numerical) - AUS

This assessment measures the ability to deal with numerical information in a variety of formats. It provides an indication of

how a person will perform when working with numbers, tables, bar charts, pie charts, records, analysis reports and other

data found in the workplace.

20 1

GCI - Graduate (Verbal) -

AUS

This assessment measures the ability to rapidly extract relevant information from written sources and make objective

judgements on the basis of that information. It provides an indication of how a person will perform when working with

relatively complex information such as reports, correspondence, and research information.

20 1

Multitasking Ability The Mul itasking Ability test is a timed, split screen test designed to assess mul itasking ability. The test uses simulation

technology to create the experience of performing multiple work-related tasks simultaneously. Specifically, the test has

two tasks that occur simultaneously; instructions indicate that candidates should respond to questions in both tasks. The

tasks are Problem Solving and Communications.

20 1.5

Sales Aptitude Call

Center Sales - US

The Sales Aptitude Call Center Sales assessment is designed to screen candidates for sales positions. This assessment

is oriented toward sales positions in which he salesperson receives inbound telephone calls or e-mails from customers or

prospects. These positions may be pure sales or combine sales with customer service. The assessment measures rele-

vant aspects of the candidate's personality, as well as he candidate's general knowledge of sales and skill as a salesper-

8 1

Sales Aptitude Call

Centre Sales - UK

The Sales Aptitude Call Centre Sales assessment is designed to screen candidates for sales positions. This assessment

is oriented toward sales positions in which he salesperson receives inbound telephone calls or e-mails from customers or

prospects. These positions may be pure sales or combine sales with customer service. The assessment measures rele-

vant aspects of the candidate's personality, as well as he candidate's general knowledge of sales and skill as a salesper-

8 1

Sales Aptitude Profes-

sional Sales - UK

The Sales Aptitude Professional Sales assessment measures a candidate's interpersonal competencies for sales posi-

tions in which the salesperson makes outbound calls to customers or prospects. The assessment assesses the candi-

date's personality as well as the candidate's general knowledge of sales and skill as a salesperson.

8 1

Sales Aptitude Profes-

sional Sales - US

The Sales Aptitude Professional Sales assessment measures a candidate's interpersonal competencies for sales posi-

tions in which the salesperson makes outbound calls to customers or prospects. The assessment assesses the candi-

date's personality as well as the candidate's general knowledge of sales and skill as a salesperson.

8 1

Service Orientation Service Orientation is a biodata-based measure of customer service. The test is comprised of six scales: reliability, re-

sponsiveness, empathy, communication, courtesy, and competence.

16 1.5

Basic Arithmetic - UK Basic Arithmetic measures the candidate's ability to quickly perform basic mathematical computations including addition,

subtraction, multiplica ion, and division.

6 0.5


Essential Skills Assessment


TEST

LENGTH

(minutes)

UNIT

VALUE

Business Communica-

tion (adaptive)

The Business Communication test measures the candidate's knowledge of communicating in the workplace. It measures

the skills necessary to communicate effectively with coworkers at all levels and with external business contacts. Designed

for the average business worker, this test includes the following topics: Electronic Communication, Employment Communi-

cation, Listening, Meetings, Nonverbal Communication, Verbal Communication, and Written Communication.

24 1

Business Concepts

(U.S.)

The Business Concepts (U.S.) test measures the candidate's knowledge of general business fundamentals and practices

in the United States. Designed for all business professionals, this test covers the following topics: Business Law, Financial

Management, Financial Planning, General Business, Human Resources, Marketing, Operations, and Social Responsibil-

ity.

19 1

Business Ethics Aware-

ness (U.S.)

The Business Ethics Awareness (U.S.) test measures the candidate's knowledge of the application of ethical principles in

various workplace situations. Designed for all professionals with a broad knowledge of the ethical concerns in a business

environment, this test includes the following topics: Community/Societal Relations & Whistle-blowing, Conflicts of Interest,

Employer Policies, Ethical Issues, Honesty & Confidentiality, Individual & Organizational Differences, Respect of Property

26 1

Business Math The Business Math test measures the candidate's knowledge of mathematics hat is commonly used in business. De-

signed for all professionals, this test includes the following topics: Calculating Markup and Markdown Percentage; Interest,

Invoicing, and Net/Gross; Markdown Price; Markup Price; Original Price Before Markdown or Markup; Price from Total

without and with Tax; Total from Algorithm, Chart, or Formula.

147 0.5

Business Process Reen-

gineering

The Business Process Reengineering (BPR) test measures the candidate's knowledge in the modifica ion and successful

implementation of business processes. Designed for experienced managers and human resources professionals, this test

covers the following topics: Process, BPR Team, Tools and Techniques, Success Predictors, Building on BPR, and Lead-

ing to BPR Failure.

24 1

Business Vocabulary -

UK

The Business Vocabulary assessment identifies the candidate's ability to correctly identify words common in business

communications.

4 0.5

Business Vocabulary -

US

The Business Vocabulary assessment identifies the candidate's ability to correctly identify words common in business

communications.

4 0.5

Change Management

(U.S.)

The Change Management (U.S.) certification measures the candidate's knowledge of conducting large-scale change in

organizations. Designed for experienced managers and human resources professionals, this test covers the following

topics: Analytical Skills, Change Management Skills, Change Planning Skills, Change Promotion Skills, Innovation Skills,

and Interpersonal Skills

27 1

Classifying and Coding -

UK

The Classifying and Coding test measures the candidate's ability to classify and code items by categories. 4 0.5

Classifying and Coding -

US

The Classifying and Coding test measures the candidate's ability to classify and code items by categories. 4 0.5

Filing - Names (R1) Filing Names test measures a candidate's ability to sort names in alphabetical order.

3 0.5

Filing - Numbers Filing - Numbers test measures a candidate's ability to sort items in numerical order. 3 0.5




TEST

LENGTH

(minutes)

UNIT

VALUE

Following Instructions -

UK

The Following Instructions test measures a candidate's ability to follow detailed instructions and then select the correct

course of action.

4 0.5


UK


course of action.

8 0.5


US


course of action. Determine the filing loca ion based on written instructions. Select the correct loca ion.

4 0.5


US


course of action.

8 0.5

Information Security

Awareness

The Information Security Awareness test measures the candidate's knowledge of information security. Designed for

general computer users, this test includes the following topics: Computer Best Practices, Computer Ethics & Misuse, ID &

Data Information Theft, Internet Best Practices, Passwords, Physical Security, Sensitive Information, and Viruses & Other

Harmful Software.

25 1

Internet Research Tech-

niques and Resources

(U.S.)

The Internet Research Techniques and Resources (U.S.) test measures the candidate's ability to find and evaluate infor-

mation on the Internet. Designed for all professionals, this test covers the following topics: Browsers, Consumer Infor-

mation, Government Sites, Health and Medical, Internet Forums, Language Tools, Libraries, Maps and Atlases, People

Search, Research Methodology, and Search Engines.

28 1

Interpersonal Communi-

cations

The Interpersonal Communications test measures the candidate's knowledge of how to employ effective verbal and non-

verbal communication to send messages and manage conflicts. Designed for all professionals, this test covers the follow-

ing topics: Communication and Perception, Group Communication and Team Work, Intercultural Communication, Interper-

sonal Communication, Interviewing and Communication, Intrapersonal Communication, Listening, Nonverbal Communica-

25 1

Marketing Concepts The Marketing Concepts test measures the candidate's knowledge of the core areas of marketing. Designed for all profes-

sionals, this test covers the following topics: Advertising & Sales Promotion, Buying Behavior, Demographic Decision-

Making, Distribution & Channel Selection, Information Analysis, Internal & External Company Evalua ion, Market Analy-

sis , Marketing Control Systems, Marketing Plans, New Product/Service Development, Pricing, and Selling Issues.

28 1

Marketing Strategy The Marketing Strategy test measures the candidate's knowledge of the strategic issues involved in developing a market-

ing plan. Designed for experienced marketing professionals, this test covers the following topics: Planning, Assessing

Opportunities, Segmentation, Satisfying Customers, Cost of Entry, and Integration.

26 1

Math Fundamentals The Math Fundamentals (U.S.) test measures the candidate's knowledge of the core areas of mathematics that are im-

portant in everyday life. Designed for everyone who is familiar with the Imperial Measurement System, this test covers the

following topics: Arithmetic Computations, Basic Geometry, Decimals, Fractions, Percentages, Problem Solving with

Arithmetic, Ratio and Proportion, and Statistics and Graphs.

218 0.5

Math Fundamentals

(Metric)

The Math Fundamentals (Metric) test measures he candidate's knowledge of the core areas of mathematics that are

important in everyday life. This test is based on the Math Fundamentals (U.S.) test, but where applicable, items have been

converted to the Metric Measurement System. This test covers the following topics: Arithmetic Computations, Basic Ge-

ometry, Decimals, Fractions, Percentages, Ratio and Proportion, and Statistics and Graphs.

215 0.5

Math Problem Solving -

AUS

The Math Problem Solving assessment measures the candidate's ability to use basic mathematic computations to solve

real-world problems.

8 0.5




TEST

LENGTH

(minutes)

UNIT

VALUE

Math Problem Solving -

US

The Math Problem Solving assessment measures he candidate's ability to use basic mathema ic computations to solve

real-world problems.

8 0.5

Math-Basic Skills - US The Math-Basic Skills - US assessment measures the candidate's ability to quickly perform basic mathematical computa-

tions including addition, subtraction, multiplication, and division.

6 0.5

Mathematical Problem

Solving - UK

The Mathematical Problem Solving assessment measures the candidate's ability to use basic mathematic computa ions

to solve real-world problems.

8 0.5

Math-Intermediate Skills

- US

Math-Intermediate Skills - US measures the candidate's ability to quickly perform intermediate level mathematical compu-

tations including addition, subtraction, multiplication, and division.

6 0.5

Paraprofessional The Paraprofessional test measures knowledge and skills that are necessary for assisting in the instruction of students.

The test measures the academic content areas of mathematics, reading, and grammar. The mathematics portion

measures basic skills in opera ions with whole numbers, fractions, decimals, and percentages. The reading portion re-

quires the candidate to read short passages and demonstrate comprehension of the material. The grammar portion re-

25 0.5

Presentation Skills The Presentation Skills test measures the candidate's knowledge of the concepts of preparing, delivering, and evaluating

a presentation. Designed for any professional who makes presentations, this test includes the following topics: Gathering

Information, Learning Material, Pre-Design & Preparation, Presentation Conclusion, Presenta ion Delivery, Presentation

Structure, Presenta ion Types, Speaking Anxiety, and Types of Visual Aids.

24 1

Proofreading - UK The Proofreading assessment measures the candidate's ability to read for errors involving spelling, punctuation, grammar

and word choice. It also measures the candidate's ability to correct those errors.

6 0.5

Proofreading - US The Proofreading assessment measures the candidate's ability to read for errors involving spelling, punctuation, grammar

and word choice. It also measures the candidate's ability to correct those errors.

6 0.5

Reviewing Forms - UK The Reviewing Forms assessment measures a candidate's ability to detect errors in forms by comparing text in a form to

text in a paragraph format.

5 0.5

Reviewing Forms - US The Reviewing Forms assessment measures a candidate's ability to detect errors in forms by comparing text in a form to

text in a paragraph format.

5 0.5

Time Management (U.S.) The Time Management (U.S.) test measures the candidate's knowledge of how to use time wisely in the workplace.

Designed for the average business worker, this test covers the following topics: Action Plans, Controlling, Decision Mak-

ing, Organizing, Planning, Scheduling, Time Usage, and Time Wasters.

24 1

Verbal Reasoning - AUS The Verbal Reasoning assessment measures a candidate's ability to combine separate pieces of information and deter-

mine true statements based on that information.

5 0.5




TEST

LENGTH

(minutes)

UNIT

VALUE

Verbal Reasoning - UK The Verbal Reasoning assessment measures a candidate's ability to combine separate pieces of information and deter-


5 0.5

Verbal Reasoning - US The Verbal Reasoning assessment measures a candidate's ability to combine separate pieces of information and deter-


5 0.5

Visual Comparison - UK The Visual Comparison assessment measures the candidate's ability to efficiently compare information and detect errors. 5 0.5

Visual Comparison - US The Visual Comparison test measures the candidate's ability to efficiently compare information and detect errors. 5 0.5

Workplace Fundamen-

tals (U.S.)

The Workplace Fundamentals (U.S.) test measures the candidate's knowledge of workplace basics. It covers the

knowledge and skills needed to function in any type of workplace. This test is designed for anyone in the modern U.S.

workforce and includes the following topics: Business Communication, Diversity, Employer Expectations, Human Re-

sources, Legal Issues for Employees, Personal Development, Planning and Scheduling, and Security.

20 1

Chart Notes Transcrip-

tion - Female voice

The Chart Notes Transcription assessment measures a candidate's ability to transcribe medical chart notes. 5 1




TEST

LENGTH

(minutes)

UNIT

VALUE

Chart Notes Transcrip-

tion - Male voice

The Chart Notes Transcription assessment measures a candidate's ability to transcribe medical chart notes. 5 1

Consultation Report

Transcription

The Consultation Report Transcription assessment measures a candidate's ability to transcribe a medical consultation

report.

5 1

Dental Spelling - Multi-

ple Choice

The Dental Spelling multiple choice assessment measures the candidate's ability to correctly spell words used in the

Dental specialty.

20 1

Dental Spelling - Short

Answer

The Dental Spelling short answer assessment measures the candidate's ability to correctly spell words used in the Dental

specialty.

20 1

Dental Surgery Billing

and Coding

The Dental Surgery Billing and Coding assessment measures the candidate's skill in determining codes for diseases and

injuries using the Interna ional Classification of Diseases, Ninth Revision, Clinical Modification (ICD-9-CM). The assess-

ment also evaluates the candidate's knowledge and skill in coding using Current Procedural Terminology (CPT) and Medi-

care claims submission.

20 1

Dental Terminology The Dental Terminology assessment measures the candidate's fundamental understanding of medical terms in the dental

specialty.

20 1

Family Practice Billing

& Coding ICD-9

The Family Practice Billing and Coding assessment measures the candidate's skill in determining code for diseases and




20 1

Family Practice Billing

and Coding

The Family Practice Billing and Coding assessment measures the candidate's skill in determining code for diseases and




20 1

Family Practice Spelling

- Multiple Choice

The Family Practice Spelling multiple choice assessment measures the candidate's ability to correctly spell words used in

the Family Practice specialty.

20 1

Family Practice Spelling

- Short Answer

The Family Practice Spelling short answer assessment measures the candidate's ability to correctly spell words used in

the Family Practice specialty.

20 1

Family Practice Termi-

nology

The Family Practice Terminology assessment measures the candidate's fundamental understanding of medical terms

used in the Family Practice specialty.

20 1

First Aid Core

Knowledge

The First Aid Core Knowledge test measures the candidate's knowledge of basic physical assessment and wound/illness

treatment. Designed for all health care professionals, this test covers he following topics: Allergic Reactions, Bites/Stings,

Blood Borne Pathogens, Cardiac First Aid, Electrical Injury, Exposure To Cold, Exposure To Heat, Fever, Initial Assess-

ment, Poisoning, Respiratory First Aid, Shock, Stroke, and Trauma. This test will verify an individual's knowledge of the

132 1




TEST

LENGTH

(minutes)

UNIT

VALUE

ICD-9 and CPT 4 Coding

(Hospital)

The ICD-9 and CPT 4 Coding (Hospital) test measures the candidate's knowledge within the 2006 content manuals of

International Classification of Diseases, Current Procedural Terminology Coding and Health Care Financing Administra-

tors Common Procedure Coding System. Designed for experienced medical office professionals in a hospital setting, but

an average performer should pass this test. This test covers the following topics: CPT-4 and HCPCS Basics, Coding and

20 1

Medical Billing The Medical Billing (U.S.) test measures the candidate's knowledge of medical billing procedures and regulations under

the various health plans popular in the United States. Designed for experienced hospital administrators, this test covers

the following topics: Electronic Claims, Managed Care, Medicaid and Medicare. Additionally, this test covers areas in

Medical Terminology, Blue Cross/Blue Shield, and CHAMPUS. This test will verify an individual's knowledge of the con-

30 1

Medical Office Skills

(U.S.)

The Medical Office Skills (U.S.) test measures the candidate's knowledge of the office skills involved in medical offices.

Designed for office personnel, this test covers the following topics: General Knowledge, Operations, Facility Maintenance/

Safety, Patient Charts/Medical Records, Collections, Billing, Insurance Coverage, Biomedical Waste, Medical Terminolo-

gy, Employee Relations, and Ethics. This test will verify an individual's knowledge of the concepts and subjects tested.

16 1

Medical Terminology The Medical Terminology test measures the candidate's knowledge of common medical terms, prefixes, and suffixes

being used today. Designed for all health care professionals, this test covers the following topics: Anatomical Mapping,

Cardiovascular System, Digestive System, Endocrine System/Lymphatic/Urinary Systems, Musculoskeletal System, Nerv-

ous System, Reproductive System, Respiratory System, and Specific Field-Related Terms/Etymology.

39 1

OBGYN Billing and

Coding

The OBGYN Billing and Coding assessment measures the candidate's skill in determining code for diseases and injuries

using the International Classification of Diseases, Ninth Revision, Clinical Modification (ICD-9-CM). The assessment also

evaluates the candidate's knowledge and skill in coding using Current Procedural Terminology (CPT) and Medicare claims

submission.

20 1

OBGYN Spelling - Multi-

ple Choice

The OBGYN Spelling multiple choice assessment measures he candidate's ability to correctly spell words used in the

OBGYN specialty.

20 1

OBGYN Spelling - Short

Answer

The OBGYN Spelling short answer assessment measures the candidate's ability to correctly spell words used in the OB-

GYN specialty.

20 1

OBGYN Terminology The OBGYN Terminology assessment measures the candidate's fundamental understanding of medical terms used in the

OBGYN specialty.

20 1

Operation Report Tran-

scription

The Operation Report Transcription assessment evaluates a candidate's ability to transcribe an operation report. 5 1

Orthopedic Billing and

Coding

The Orthopedic Billing and Coding assessment measures the candidate's skill in determining code for diseases and inju-

ries using the International Classification of Diseases, Ninth Revision, Clinical Modification (ICD-9-CM). The assessment

also evaluates the candidate's knowledge and skill in coding using Current Procedural Terminology (CPT) and Medicare

claims submission.

20 1

Orthopedic Spelling -

Multiple Choice

The Orthopedic Spelling multiple choice assessment measures he candidate's ability to correctly spell words used in the

Orthopedic specialty.

20 1

Orthopedic Spelling -

Short Answer

The Orthopedic Spelling short answer assessment measures the candidate's ability to correctly spell words used in the


20 1




TEST

LENGTH

(minutes)

UNIT

VALUE

Orthopedic Terminology The Orthopedic Terminology assessment measures the candidate's fundamental understanding of medical terms in the


20 1

Pediatric Billing and

Coding

The Pediatric Billing and Coding assessment measures the candidate's skill in determining code for diseases and injuries



submission.

20 1

Pediatric Spelling -

Multiple Choice

The Pediatric Spelling mul iple choice assessment measures the candidate's ability to correctly spell words used in the

Pediatric specialty.

20 1

Pediatric Spelling -

Short Answer

The Pediatric Spelling short answer assessment identifies the candidate's ability to correctly spell words used in the Pedi-

atric specialty.

20 1

Pediatric Terminology The Pediatric Terminology assessment measures the candidate's fundamental understanding of medical terms in the

Pediatric specialty.

20 1

Pharmaceutical Termi-

nology (U.S.)

The Pharmaceutical Terminology (U.S.) measures the candidate's knowledge of the core terminology and concepts used

within the pharmaceutical industry. Designed for all pharmaceutical professionals, this test covers the following topics:

Prescriptions, Drug Classifications, Pharmacy Law, Pharmacy Calculations, and Pharmaceutical Prepara ions. This test

will verify an individual's knowledge of the concepts and subjects tested. The results of this test do not imply that the indi-

130 1

Pharmacology Billing

and Coding

The Pharmacology Billing and Coding assessment measures the candidate's skill in determining codes for diseases and




20 1

Pharmacology Spelling -

Multiple Choice

The Pharmacology Spelling multiple choice assessment measures the candidate's ability to correctly spell words used in

the Pharmacology specialty.

20 1

Pharmacology Spelling -

Short Answer

The Pharmacology Spelling short answer assessment measures the candidate's ability to correc ly spell words used in the

Pharmacology specialty.

20 1

Pharmacology Terminol-

ogy

The Pharmacology Terminology assessment measures the candidate's fundamental understanding of medical terms used

in Pharmacology.

20 1

Surgery Billing and

Coding

The Surgery Billing and Coding assessment measures the candidate's skill in determining code for diseases and injuries



submission.

20 1

Surgery Spelling - Short

Answer

The Surgery Spelling short answer assessment measures the candidate's ability to correctly spell words used in the Sur-

gery specialty.

20 1




TEST

LENGTH

(minutes)

UNIT

VALUE

Surgery Terminology The Surgery Terminology assessment measures the candidate's fundamental understanding of medical terms in surgery. 20 1

Vision Billing and Cod-

ing

The Vision Billing and Coding assessment measures the candidate's skill in determining codes for diseases and injuries



submission.

20 1

Vision Spelling - Multi-

ple Choice

The Vision Spelling multiple choice assessment measures the candidate's ability to correctly spell words used in the Vi-

sion specialty.

20 1

Vision Spelling - Short

Answer

The Vision Spelling short answer assessment measures the candidate's ability to correctly spell words used in the Vision

specialty.

20 1

Vision Terminology The Vision Terminology assessment measures the candidate's fundamental understanding of medical terms in the vision

specialty.

20 1

Behavioral Interviewing

(U.S.)

The Behavioral Interviewing (U.S ) test is designed for experienced human resources professionals and hiring managers.

This test measures the candidate's knowledge of basic concepts utilized in behavioral interviewing, an approach based on

the assumption that past behavior predicts future behavior. The test covers the following topics: Analysis, Behavioral

Interviewing Techniques, Behavioral Traits, Business Dynamics, Communication, Concern for Order and Quality, Forms,

17 1


Human Resources Assessments


TEST

LENGTH

(minutes)

UNIT

VALUE

Diversity Awareness

(U.S.)

The Diversity Awareness (U.S.) test measures the candidate's knowledge of the issues around working in a diverse work-

place. Designed for all employees, this test enables the candidate to demonstrate that he or she is knowledgeable about

the benefits of a diverse workforce and the common areas where care must be shown to prevent misunderstandings due

to differences in backgrounds, gender, and abilities. This test includes the following topics: Diversity in Organizations,

22 1

HIPAA (Privacy) The HIPAA (Privacy) test measures the candidate's knowledge of HIPAA Standards for Privacy. Designed for all profes-

sionals who are affected by the HIPAA Standards for Privacy, this test covers the following topics: General Knowledge,

Impacted Areas, Implementation, Interactions wi h External Parties, Regulatory Environment, and Workplace Privacy.

24 1

HIPAA (Security) The HIPAA (Security) test measures the candidate's knowledge of compliance with the standards required by the Security

and Electronic Signature Standards as they apply to HIPAA. Designed for healthcare professionals and focusing on non-

technical as well as technical aspects of the HIPAA Standards for Security and Electronic Signatures, this test includes the

following topics: Computer Mechanisms, Computer Models, General Knowledge, Implementation, Medical Records, Or-

142 1

Human Resources Con-

cepts (U.S.)

The Human Resources Concepts test measures the candidate's knowledge of the core areas of Human Resources. De-

signed for human resource professionals and experienced managers, this test covers the following topics: Recruiting,

Compensation, Benefits, Job Analysis, Labor Relations, Managing Employees, Occupational Safety and Health, Training

and Development, and Strategic HR.

22 1

Interviewing and Hiring

Concepts (U.S.)

The Interviewing and Hiring Concepts (U.S.) test measures the candidate's knowledge of the interviewing and hiring pro-

cess. Designed for the typical employee and/or hiring manager, this test covers the following topics: Situational Interviews,

Candidate Fit, Probing Skills, Types of Interviews, Legal Compliance, Behavioral Interviewing, Job Analysis, Behavior

Traits, Interview Quality Control, and Screening.

23 1

Sexual Harassment

Awareness (U.S.)

The Sexual Harassment Awareness test measures the candidate's knowledge of issues that constitute sexual harassment

in the workplace. Designed for all employees, this test allows the candidate to demonstrate his or her knowledge about

sexual harassment issues. This test covers the following topics: Conduct of a Sexual Nature, Consequences of Sexual

Harassment, Constructive Discharge, Harassment Complaint, Hos ile Environment, Liability, Quid Pro Quo, Retaliation,

23 1

Training Delivery and

Evaluation

The Training Delivery and Evaluation test measures the candidate's knowledge of the training process from pre-training

planning through post-training evaluation of results. Designed for experienced trainers and instructional designers, this

test covers the following topics: Direct Laboratory Exercises, Instructing Slower and More Capable Learners, ISD Process

Stages, Learning Styles, Lesson Plan Development, Managing Learning Environment, and Test Question Construction.

22 1

Training Development The Training Development test measures he candidate's knowledge of developing and delivering training programs.

Designed for experienced trainers, this test covers the following topics: Analysis Methods, Audience Analysis, Design

Materials, Design Strategy, Develop Instructional Materials, General Knowledge, Media, Project Management Plan, Pur-

pose of Training, Training Delivery, and Write Instructional Objec ives.

117 1

Count and Stack The Count and Stack assessment measures a candidate's ability to count the number of items in a stacked load and

iden ify stable loads.

10 1

Forklift Operator The Forklift Operator assessment measures a candidate's knowledge of forklift safety, operation, and maintenance. 15 1

Matching The Matching assessment measures a candidate's ability to accurately compare information. 4 1

MIG Welding MIG Welding measures a candidate's knowledge of general welding information such as welding techniques and joint

types, as well as, MIG welding variables, transfer mechanisms, and troubleshooting. It also tests a candidate's ability to

interpret welding symbols.

27 1


Human Resources Assessments


TEST

LENGTH

(minutes)

UNIT

VALUE

Process Monitoring -

Proctored

In the Process Monitoring - Proctored test, the candidate answers job-related multiple-choice questions about monitoring

and controlling a production process through the use of simulated dials and controls. This test measures employee char-

acteristics that relate to effectively operating a machine and responding to instrument feedback within controlled limits.

This test predicts job performance for entry-level employees within a production or manufacturing environment.

18 1

Production Problem

Solving - Proctored

In the Production Problem Solving - Proctored test, the candidate answers job-related multiple-choice ques ions about

performance in a manufacturing environment. this test measures dimensions related to problem solving and practical

decision-making skills, such as following instructions or evaluating product specifications. This test predicts job perfor-

mance for entry-level employees within a production environment.

21 1

Rough Carpentry The Rough Carpentry assessment measures a candidate's knowledge of floor, wall, and roof framing. It also tests the

candidate's knowledge of wood joints and basic measurements used in carpentry.

27 1

Ruler Measurement The Ruler Measurement assessment measures a candidate's ability to read an English unit ruler. 10 1

Shop Math - Fractions

and Decimals

Shop Math - Fractions and Decimals tests a candidate's knowledge of basic addition, subtraction, multiplication, and

division of fractions, as well as addition of decimals. It also tests the candidate's ability to convert fractions to decimals.

17 1

.NET Framework The .NET Framework test measures the candidate's ability to work in he .NET environment. It covers a variety of applica-

ble skills used in the .NET environment. Designed for experienced programmers, this test includes the following topics:

.NET Architectural Overview, .NET Framework Class Library, .NET Metadata, .NET Programming, Assemblies, Common

Language Runtime (CLR), and Common Type System (CTS).

28 2.5


Information Technology Tests


TEST

LENGTH

(minutes)

UNIT

VALUE

.NET Framework 2.0 The .NET Framework 2.0 test measures the candidate's knowledge of .NET environment. Designed for experienced us-

ers, this test covers the following topics: .NET Architectural Overview, .NET Framework Class Library, .NET Metada-

ta,.NET Programming, Assemblies, CLS and CTS, and Common Language Runtime (CLR).

187 2.5

.NET Framework 3.5 The .NET Framework 3.5 test measures the candidate's knowledge of .NET environment. Designed for experienced us-

ers, this test covers the following topics: .NET Architectural Overview, .NET Framework Class Library, .NET Metadata and

Windows Workflow Foundation, .NET Programming, Assemblies, CLS, CTS and LINQ, Common Language Runtime

(CLR), Data Service Components, and Presentation Layer.

27 2.5

.NET Framework 3.5

Fundamentals

The .NET Framework 3.5 Fundamentals test measures the candidate's ability to work in the .NET 3.5 environment. It

covers a variety of applicable skills used in the .NET environment. Designed for programmers, this test includes the follow-

ing topics: .NET Assemblies, Advanced Topics, Configuration and Maintenance, Data Access, Framework Programming,

Graphics and User Interface Development, Processing Data and Text, and Tes ing and Debugging.

28 2.5

.NET Framework Funda-

mentals

The .NET Framework Fundamentals test measures the candidate's ability to work in the .NET environment. It covers a

variety of applicable skills used in the .NET environment. Designed for programmers, this test includes the following top-

ics: .NET Architectural Overview, .NET Framework Class Library, .NET Programming, Assemblies, Common Language

Runtime (CLR), and Common Type System (CTS).

25

Minutes

2.5

3D Studio MAX The 3D Studio MAX test measures the candidate's knowledge to operate the 3D Studio MAX software. Designed for

everyday users of the software, this test covers the following topics: Animation, File Management, MAXScript, Lighting, 3D

Modeling, and Rendering.

23 2.5

ABAP The ABAP for SAP R/3 test measures the candidate's knowledge of programming in ABAP for SAP R/3. Designed for

experienced programmers, this test covers the following topics: Programming and Structures, GUI Programming and

Reporting, Internal Tables, File and Data Processing, Background Processing, and ABAP Open SQL.

34 2.5

Active Server Pages The Active Server Pages (ASP) test measures the candidate's knowledge of developing Web sites using ASP 3.0. De-

signed for experienced developers, this test covers the following topics: Active Server Components, ActiveX Data Objects,

Application Object, ASP Object Model, Configuration, Request Object, Response Object, Scripting Object, Server Object,

Server Side Scripting, ServerVariables Collection, and Session Object.

30 2.5

ADO.NET The ADO.NET test measures the candidate's knowledge of programming using ADO within the .NET Framework. De-

signed for experienced .NET developers, this test includes the following topics: Command Object, Components, Connec-

tion Object, Data Adapter, Data Reader, DataSets, DataSets and XML, and Implementation.

35 2.5

ADO.NET 2.0 The ADO.NET 2.0 test measures the candidate's knowledge of programming using ADO within the .NET Framework.

Designed for experienced .NET developers, this test includes the following topics: Command Object, Components, Con-

nec ion Object, Data Adapter, Data Reader, DataSets and XML and Implementation.

31 2.5

AJAX The AJAX test measures knowledge and skills needed to develop web pages using AJAX. Designed for use by web

developers, programmers and other IT professionals for whom this knowledge is necessary to perform their job, this test

includes the following topics: Communication, DOM Manipulation, Event Management, Graceful Degradation, Perfor-

mance, Quality Assurance, Security, Usage, and Visual Elements.

No Limit 2.5

Apache 1.3.12 Admin-

istration

The Apache HTTP Server 1.3.12 Administration test measures the candidate's knowledge on the Apache HTTP Server

1.3.12. Designed for experienced Web Administrators, this test focuses on the specifics of the Apache server rather than

broader concepts covered in he Web Server Administration test. This test covers he following topics: Apache API, Com-

mon Tasks, General Knowledge, Performance Tuning, Security, Server Administration, Server Configuration, and Server

25 2.5

Apache 2.0 Administra-

tion

The Apache 2.0 Administration test measures the candidate's knowledge of Apache 2.0 Administration. Designed for the

experienced user, but an average performer in this role should pass this test. This test covers the following topics: Cus-

tomization, Dynamic Content, Manipulating URL, Modules, Performance Optimization, Securing Web Server, Server

Configuration, Setup, Tracking Server Activities, and Virtual Hosts.

152 2.5




TEST

LENGTH

(minutes)

UNIT

VALUE

ASP.NET The ASP.NET test measures the candidate's knowledge of developing Web sites using Active Server Pages in the .NET

environment. Designed for experienced developers, this test includes the following topics: .Net Framework, Architecture,

Data Integration, Events, Troubleshooting, Web Applications, Web Controls, Web Forms, and Web Services.

31 2.5

ASP.NET 2.0 The ASP.NET 2.0 test measures the candidate's knowledge of programming in the .NET environment. Designed for

experienced developers his test includes the following topics: .Net Framework, Architecture, Data Integration, Events,

Troubleshooting, Web Applica ions, Web Controls, Web Forms, and Web Services.

28 2.5

ASP.NET 3.5 The ASP.NET 3.5 test measures the candidate's knowledge of programming in the .NET environment. Designed for expe-

rienced developers, this test includes the following topics: ASP.NET Controls, ASP.NET Enhancements, ASP.NET Essen-

tials, Architecture and Support, Data Management, Design and Visual Media, Extending ASP.NET, and Web Services.

28 2.5

ASP.NET Fundamentals The ASP.NET Fundamentals test measures the candidate's knowledge of programming in the .NET environment. De-

signed for entry level programmers, this test focuses on the topics used daily by most professionals and does not include

some of the advanced topics found in our ASP.NET test. The test includes the following topics: .Net Framework, Architec-

ture, Data Integration, Events, Troubleshooting, Web Applica ions, Web Controls, and Web Forms.

28 2.5

Assembly Language The Assembly Language test measures he candidate's knowledge of the concepts used in all areas of assembly lan-

guage. Designed for experienced programmers, this test covers the following topics: Numbering and Representations,

Programmers View, Data and Instructions, Addressing Mode, Transfer of Control, Arithmetic Instructions, Bit Manipula-

tions, Interrupts, and Input/Output. Test-takers may need a calculator for this exam.

33 2.5

AutoCAD 2000 (U.S.) The AutoCAD 2000 (U.S.) test measures the candidate's ability to design in two dimensions using AutoCAD 2000. De-

signed for experienced users, this test covers the following topics: Getting Started/Organization, Creating Objects, Draw-

ing, Editing, Layers, Color and Line types, Text, Dimensioning, Blocks, Attributes and Xrefs, and Utilities.

29 2.5

AutoCAD 2002 (U.S.)

(Interactive)

145 2.5

AutoCAD 2004 (U.S.)

(Interactive)

20 2.5

AutoCAD 2007 (U.S.)

(Interactive)

The AutoCAD® 2007 (U.S.)(Interactive) test measures the candidate's ability to design in two dimensions using Auto-

CAD® 2007. Some of the items in the test contain drawing files hat you will open and manipulate in AutoCAD® 2007.

Designed for experienced users, the AutoCAD 2007® (U.S.)(Interactive) test covers the following topics: 3D Modeling,

Annotation, Blocks, Customization, Drawing, Drawing Management, Drawing Setup, Modifying and Plot ing

20 2.5

Bash Shell Scripting The Bash Shell Scripting test measures the candidate's knowledge of Bash Shell Scripting for Version 2. Designed for

experienced scripting professionals, this test includes the following topics: Builtin Commands, Parameters, Precedence

and Evaluation, Program Control, Programming Constructs, Redirection, Shell Environment, and Using the Command

Line.

35 2.5

BEA WebLogic Applica-

tion Server 8.1 Admin-

istration

The BEA WebLogic Application Server 8.1 Administration test measures the candidate's ability to administer an applica-

tion server using the BEA WebLogic Server. Designed for experienced network administrators, this test covers the follow-

ing topics: Application and Deployment, Pre-Planning/Pre-Installation, Server Configuration, Server Management, Server

Monitoring, Server Troubleshooting, and Software Installation.

31 2.5

C The C test measures the candidate's knowledge of programming in the C Language. Designed for experienced program-

mers, this test covers the following topics: Arrays, Basics, C Expressions, Func ions, Input/Output, Pointers, Program

Statements, and Strings.

38 2.5




TEST

LENGTH

(minutes)

UNIT

VALUE

C Fundamentals The C Fundamentals test measures the candidate's knowledge of programming in C. Designed for entry-level program-

mers, this test includes the following topics: Arrays, C Expressions, Compiler Operations, Debugging and Error Handling,

Functions, Input/Output, Pointers, and Program Statements.

No Limit 2.5

C# The C# test measures the candidate's knowledge of programming in the .NET environment using C#. Designed for experi-

enced programmers, this test includes the following topics: Configuration and Support; Delegates; Developing Data Con-

sumers and Services; Grammar; Methods; Object-Oriented Programming; Properties, Indexers, and Fields; and Value and

Reference Types. This test is based on version 1.1 of he .Net Standards.

36 2.5

C# 2.0 The C# 2.0 test measures the candidate's knowledge of programming in the .NET environment using C# 2.0. Designed for

experienced programmers, this test includes the following topics: Arrays and Collections, Assembly Loading and Reflec-

tion, Delegates and Events, Exception Handling, Grammar and Logic, Object Creation and Lifetime, Object Oriented

Design, Reference and Value Types, Type Members and Unmanaged Interoperability.

35 2.5

C# 2.0 Fundamentals The C# 2.0 Fundamentals test measures the candidate's knowledge of programming in C# 2.0. Designed for entry-level

programmers, this test includes the following topics: Arrays, Generics and Collections; Branching and Operators; Dele-

gates and Events; Exception Handling; Garbage Collection and Assemblies; Language; Object-Oriented Design; Types

and Type Members.

37 2.5

C# 3.0 The C# 3.0 test measures the candidate's knowledge of programming in the .NET environment using C# 3.0. Designed for

experienced programmers, this test includes the following topics: Arrays and Collections, Class Members, Delegates and

Events, Exception Handling, Expressions, Grammar and Logic, Reference and Value Types, and Unmanaged and Unsafe

Access.

35 2.5

C# 3.0 Fundamentals The C# 3.0 Fundamentals test measures the candidate's knowledge of programming in the .NET environment using C#

3.0. Designed for entry-level programmers, this test includes the following topics: Arrays, Generics, and Collections, Class

Members, Delegates and Events, Exception Handling, Expressions, Grammar and Logic, Operators and Overloading, and

Reference and Value Types.

31 2.5

C# 4.0 The C# 4.0 test measures knowledge of C# 4.0. It is designed for experienced programmers, but an average performer in

this role should pass this test. This test includes the following topics: Arrays and Collections, Class Members, Delegates

and Events, Exception Handling, Expressions, Generics, Grammar and Logic, Reference and Value Types, and Unman-

aged Resources and COM.

33 2.5

C# Fundamentals The C# Fundamentals test measures the candidate's knowledge of programming in the .NET environment using C#.

Designed for programmers, this test includes the following topics: Classes and Interfaces; Delegates; Grammar; Methods;

Type Members; and Type System.

33 2.5

C++ The C++ test measures the candidate's knowledge of programming in C++. Designed for experienced programmers, this

test covers the following topics: Basic Structure and Syntax, C++ Class, C++ Data Types, Class Derivation and Inher-

itance, Class Member Functions, Excep ion Handling, Fundamentals of OOD, and OOP.

43 2.5

C++ Fundamentals The C++ Fundamentals test measures the candidate's knowledge of programming in C++. Designed for entry-level pro-

grammers, this test includes the following topics: Access Checking, Basic Structure, Classes, Declarations, Declarators,

Derivation, Exceptions, Expressions, Overloading, Special Member Functions, Standard C++ Library, Statements, and

Templates.

32 2.5

Cellular Technology The Cellular Technology test measures the candidate's knowledge of the cellular telecommunications industry. Designed

for experienced telecommunications technicians, vendors, and service providers, this test covers the following topics:

Basic Concepts, PCS, Topology/Architecture, and Cellular Applications.

27 2.5

Check Point FireWall-1

Administration

The Check Point FireWall-1 4.0 Administration test measures the candidate's knowledge of designing and maintaining

firewalls using Check Point's FireWall-1 application. Designed for experienced web administrators, this test covers the

following topics: Authentication, FW-1 GUIs, FW-1 Installation/Architecture, FW-1 Management, General Knowledge,

Network Address Translation, and Security Policy/Rule Base.

24 2.5




TEST

LENGTH

(minutes)

UNIT

VALUE

CICS The Customer Information Control System (CICS) test measures the candidate's knowledge of programming using CICS.

Designed for experienced programmers, this test covers the following topics: BMS, Program Control, Storage, the CICS

System, Troubleshooting, and Utilities.

30 2.5

Cisco Network Design The Cisco Network Design test measures the candidate's knowledge of installing and configuring an Internet Protocol

network using Cisco routers. Designed for experienced telecom engineers, this challenging test covers the following top-

ics: Cisco Network Design Model, Distance Vector Rou ing Protocols, Enterprise Rou ing Protocols, Multicast Protocols,

and OSI Model.

30 2.5

Cisco Network Support The Cisco Network Support test measures the candidate's knowledge of maintaining an Internet Protocol network using

Cisco routers. Designed for experienced telecom engineers, this test covers the following topics: Dial Solutions, Hardware

Architecture, IOS/Command Line, IP Addressing, LAN Switching, Network Protocols, OSI Model, Routing Protocols, Traf-

fic Management, and WAN Connectivity.

28 2.5

Cisco Networking Con-

cepts

The Cisco Networking Concepts test measures the candidate's knowledge of implementing, maintaining, configuring,

securing and troubleshooting a network using Cisco. Designed for experienced personnel who have responsibilities in

systems and/or networks that use Cisco, but an average performer in this role should pass this test. This test includes the

following topics: IP, LAN Switching, Management and Monitoring, Network Design, Network Security, Network Trouble-

26 2.5

Cisco Router Funda-

mentals

The Cisco Router Fundamentals test measures the candidate's knowledge of Routing Protocols for Cisco Systems. De-

signed for the basic user, this test includes the following topics: Network Design and Communication, Network Security

and Management, Routing Protocols, and WAN technologies

28 2.5

Cisco Security The Cisco Security test measures the candidate's knowledge of network and computer security in a Cisco system. It

should cover all aspects of the everyday function for this. Security issues should include those that affect software, hard-

ware, and networking. Designed for experienced IT professionals who have responsibili ies surrounding network security

and are running a Cisco environment. This test includes the following topics: Appliances, Firewalls, IPS/IDS Management,

27 2.5

Citrix Administration The Citrix Administration test measures the candidate's knowledge of administering a system using Citrix WinFrame and

MetaFrame. Designed for experienced system administrators, this test covers the following topics: Installation, Administra-

tion, Configuration, Client Computers, Applications, and Troubleshooting.

27 2.5

Client/Server Concepts The Client/Server Concepts test measures the candidate's knowledge of the basic concepts of client/server networks.

Designed for individuals with basic knowledge of client server networks, this test covers questions on Networks, Pro-

cessing, Database, and Rapid Application Development.

22 2.5

COBOL I (ANSI 74) The Common Business Oriented Language I (ANSI 74) test measures the candidate's knowledge of programming in

COBOL I (ANSI 74). Designed for experienced programmers, this test covers the following topics: COBOL Elements,

Condition Checking, Creating Reports, Data Division, Decision Making, Errors, File Processing, Process Statements,

Program Processing, and Tables.

36 2.5

COBOL II The Common Business Oriented Language II test measures the candidate's knowledge of programming in COBOL II.

Designed for experienced programmers, this test covers the following topics: Arithmetic Statements, Creating reports,

Data Division, Decision Making, File Processing, Language Elements, Process Statements, Tables and data access.

43 2.5

COBOL II Fundamentals The Common Business Oriented Language II Fundamentals test measures the candidate's knowledge of programming in

COBOL II. Designed for entry-level programmers, this test covers the following topics: Arithmetic Computations, Character

Manipulation, Data Division Basics, File Processing and Reports, Input/Output Basics, Mainframe Environment, Procedure

Division Basics, Program Structure, and Table Usage.

37 2.5

Cognos Development The Cognos Development test measures the candidate's knowledge of implementa ion and maintenance of Cognos busi-

ness intelligence development suite, version 8. Designed for experienced developers, this test includes the following

topics: Framework Manager, Powerplay, Powerplay Web, ReportNet, Transformer.

22 2.5




TEST

LENGTH

(minutes)

UNIT

VALUE

ColdFusion 5 The ColdFusion 5 test measures the candidate's knowledge of developing Web pages using ColdFusion 5. Designed for

experienced developers, this test covers the following topics: Advanced ColdFusion Issues, Applica ion Framework, Data-

bases, E-mail, Flow-Control, Functions, Interacting with Remote Servers, Output and Formatting, Re-Using Code, and

Variables.

38 2.5

ColdFusion MX The ColdFusion MX test measures the candidate's knowledge of developing Web pages using ColdFusion MX. Designed

for experienced developers, this test includes the following topics: Advanced ColdFusion Issues, Application Framework,

Code Reuse - Modularity, Databases, E-mail, File System, Flow Control, Forms, Functions, Output, Remote Resources,

and Variables.

35 2.5

COM/DCOM (Visual

Basic)

The COM/DCOM (Visual Basic) test measures the candidate's knowledge of the Microsoft Component Object Model and

Distributed COM architectures and how these modules are used in building objects to run in an MS Windows environment.

Designed for experienced programmers, and web/software developers, this test covers the following topics: Development,

Architecture, Registry, Implementation, DCOM Architecture, and DCOM Implementation.

31 2.5

Computer Electronics The Computer Electronics test measures the candidate's knowledge in the core areas of electronics necessary to under-

stand and maintain computers. This test covers the following topics: Diagnostics, Electrical/Electronic Engineering Princi-

ples, Electronics Application, Electronics Theory, and Safety.

19 2.5

Computer Forensics

(U.S.)

The Computer Forensics test measures the candidate's knowledge of Computer Forensics. Designed for he experienced

user, but an average performer in this role should pass this test. This test covers the following topics: Analyzing Evidence,

Collecting Evidence, Data Types, Examina ion Procedures, Forensic Tools, Initial Analysis, Investigative Preparation, and

Report Findings.

22 2.5

Computer Technical

Support

The Computer Technical Support test measures the candidate's knowledge of how to set up and maintain a PC. Designed

for technicians with hands-on experience, this test covers the following topics: External Physical, File Systems, Industry

Standards, Internal Physical, Internet, Operating Systems, Support, and Working with Hardware.

22 2.5

Computer Telephony

Integration (CTI)

The Computer Telephony Integration certification measures the candidate's knowledge of designing and installing comput-

er-operated telephone networks in call centers and other locations. Designed for experienced CTI professionals, this test

includes the following topics: Telephony, Administration, Applications, Architecture, Database, Disaster Recovery, Tele-

phone User Interface, and Troubleshooting.

27 2.5

CORBA 2.3 C++ The Common Object Request Broker Architecture 2.3 C++ test measures the candidate's knowledge of programming

using CORBA 2.3 C++. Designed for experienced programmers, this test covers the following topics: CORBA Services,

CORBA Basics, Design Issues, IDL, Interface Repository, Interoperability, Method Invocation, OMA, and ORB Interface.

32 2.5

Crystal Reports 9 The Crystal Reports 9 test measures the candidate's knowledge of Crystal Reports 9. Designed for experienced users,

this test covers the following topics: Charts and Maps, Crystal Report Tools, Data Selecting and Grouping, Data Sources,

Formulas, Information Sharing, Report Formatting, Report Types, Reports, and The Repository.

29 2.5

Crystal Reports XI The Crystal Reports 11 test measures the candidate's knowledge of Crystal Reports 11. Designed for experienced users,

this test covers the following topics: Charts & Maps, Database Access, Formatting, Formulas, Groups, Report Distribution

& Sharing, Sections, Subreports, and Troubleshooting & Optimizing.

20 2.5

CSS2 The CSS2 test measures the candidate's knowledge of coding Web pages using CSS2. Designed for experienced coders,

this test includes the following topics: Generated Content, Layout, Markup, Media Types, Selectors, Syntax, Text, and

Values.

30 2.5

Customer Requirements

Analysis

The Customer Requirements Analysis test measures the candidate's knowledge of customer requirements and the soft-

ware development process. Designed for experienced programmers and analysts, this test covers the following topics:

Analysis, Building the System, Data Gathering Methods, Defining the System, Documenting, Problem Analysis, User

Needs Analysis, and Validation.

20 2.5




TEST

LENGTH

(minutes)

UNIT

VALUE

Data Modeling Concepts The Data Modeling Concepts test measures the candidate's knowledge of the most important aspects of data modeling.

Designed for both administrators and developers, this test covers the following topics: Attributes and Keys, Entities, Imple-

mentation and Model Notations, Normaliza ion, Relationships, and Uses and Benefits.

28 2.5

Data Warehousing Con-

cepts

The Data Warehousing Concepts test measures the candidate's knowledge of the most important aspects of data ware-

housing. Designed for both programmers and administrators, this test covers the following topics: Applications, Architec-

ture, Data Extraction, Data Mining, Data Transformation and Cleansing, Databases, Design, Implementation Techniques,

OLAP, Performance, and the role of Data Warehousing.

29 2.5

DB2 Administration

(OS390)

The DB2 Administration (OS/390) test measures the candidate's knowledge of administering DB2 databases. DB2

(OS/390) is designed for experienced administrators, this test covers he following topics: Administration, Data Definition,

Doors to DB2, Overview, Programming, SQL, Tools, Tuning, Utilities and Commands.

27 2.5

DB2 Administration

(UDB)

The DB2 Administration (UDB) test measures the candidate's knowledge of administering DB2 databases. DB2 (UDB) is

designed for experienced administrators, this test covers the following topics: Administration, Data Definition, Doors to

DB2, Overview, Programming, SQL, Tools, Tuning, Utilities and Commands.

20 2.5

DB2 Administration (z/

OS)

The DB2 Administration (z/OS) test measures the candidate's knowledge of administering DB2 databases. It includes

content from the version 8 release. DB2 (z/OS) is designed for experienced administrators and covers the following topics:

Application Program Features, Data Sharing, Database Design Environment Locking and Concurrency, Monitoring and

Tuning, Operation and Recovery, SQL, Stored Procedures, Triggers and User Functions, U ilities and Commands.

35 2.5

DB2 Programming The DB2 Programming test measures the candidate's knowledge of programming DB2 databases. Designed for experi-

enced programmers, this test covers the following topics: SQL queries, concepts, data definition, data types and struc-

tures, programming concepts, programming design, relational database basics, SQL Concepts, tables, and performance.

37 2.5

Delphi 6.0 The Delphi 6.0 test measures the candidate's knowledge of programming using Delphi 6.0. Designed for experienced

programmers, this test covers the following topics: Component Development, Datasets, Extended Technologies, OOP

Concepts, OOP Implementation, Pascal Basics, The Delphi Environment, VCL, and VCL Components.

34 2.5

Delphi 6.0 Fundamen-

tals

The Delphi 6.0 Fundamentals test measures the candidate's knowledge of programming using Delphi 6.0. Designed for

entry-level programmers, this test covers he following topics: Datasets, Extended Technologies, OOP Concepts, OOP

Implementation, Pascal Basics, The Delphi Environment, VCL, and VCL Components.

30 2.5

Disaster Recovery and

Planning

The Disaster Recovery and Planning test measures the candidate's knowledge of recovery techniques in the event of a

disaster. Designed for administrators, this test covers the following topics: Essential Concepts and Terminology, Exposure

and Risk Analysis, Disaster Prevention (Avoidance), Planning Fundamentals, Asset Management, Backups and Offsite

Storage, Communications, Preparation Essentials, Recovery/Interim Restoration, and Relocation to Primary Site/Final

25 2.5

Dynamic HTML The Dynamic HyperText Markup Language test measures the candidate's knowledge of coding web pages using DHTML.

Designed for experienced coders, this test covers the following topics: CSS, Document Containers, DOM, Forms, Frames,

JavaScript, Navigation, and Table-less Layout.

31 2.5

E-Commerce Concepts The E-Commerce Concepts test measures the candidate's knowledge of e-commerce. Designed for individuals wi h broad

knowledge of the industry and its trends, this test covers the following topics: Backends, Business Models, E-Commerce

Technology, General Understanding/Concepts, Personalization, Purchasing, Security, Taxation/Shipping, Technologies

on the Horizon, and Types of E-commerce.

21 2.5

Electronic Data Inter-

change (EDI)

The Electronic Data Interchange (EDI) test measures the candidate's knowledge of Electronic Data Interchange. Designed

for EDI professionals, this test covers the following topics: Ansi-X12, Bar Coding, Test Requirements, EDI Online thru

XML, Cyberdefense, Data Elements and Segments, Security and Auditing, Mapping, Labels, Transactions Sets, XML

Fundamentals and Communications, and Connectivity.

30 2.5




TEST

LENGTH

(minutes)

UNIT

VALUE

Embedded Systems

Concepts

The Embedded Systems Concepts test measures the candidate's knowledge of the core concepts involved in working

with embedded systems. This test is not specific to any platform but measures knowledge across all areas of embedded

systems. Designed for all involved with embedded systems, this test covers he following topics: System Design, Hard-

ware and Software Design, Interrupts, Software Architecture, Validation, and Debugging.

37 2.5

ERP Concepts (U.S.) The ERP Concepts (U.S.) test measures the candidate's knowledge of the Enterprise Resource Planning business man-

agement system and methodology. Designed for the experienced planning professional, this test covers the following

topics: Enterprise Integration, Enterprise Management, ERP Selec ion and Implementation, and Operations Management.

30 2.5

Fiber Optics The Fiber Optics test measures the candidate's knowledge of concepts and practices of installing fiber op ics. Designed

for experienced telecom engineers, and network planners, this test covers the following topics: Fiber Optics Construction,

Applications, Specifications, Connectors, and Hardware.

25 2.5

Firewall Administration

Concepts

The FireWall Administration Concepts test measures the candidate's knowledge of designing and maintaining firewalls.

Designed for experienced network administrators, this test covers the following topics: Audits, Core Technologies, Inter-

nals, Maintenance, Network Address Translation (NAT), Op imization, Piercing, Policies, Security Vulnerabilities, and

Types.

25 2.5

HTML 4.0 The HyperText Markup Language (HTML) 4.0 test measures the candidate's knowledge of coding web pages using HTML

4.0. Designed for experienced coders, this test covers the following topics: Advanced HTML, Components, Forms,

Frames, Images, Links, Structures, and Text.

29 2.5

IMS 6.0 The IMS 6.0 test measures the candidate's knowledge of the IBM hierarchical database management system database.

Designed for experienced database managers and system engineers, this test covers the following topics: Data Base

Description, Loading/Inser ing Segments, Sequential Retrieval, Random Retrieval, Deleting/Replacing Segments, DL/I

Processing, and Command Codes.

27 2.5

Informatica PowerMart/

PowerCenter 6.2.1

The Informatica PowerMart/PowerCenter 6.2.1 test measures the candidate's knowledge of developing using Informatica.

Designed for experienced developers, this test includes the following topics: Advanced Features and Functions, Designer,

Environment Configuration, Mapping Designer, Performance, Repository Manager Tasks, Features and Functions, Setup

and Installation, Source Analysis, Warehouse Designer, and Workflow Administration Tasks.

31 2.5


Security Fundamentals

The Information Technology Security Fundamentals test measures the candidate's knowledge of basic information securi-

ty concepts, skills, and best practices. Designed for system administrators and foundation-level security professionals, this

test covers the following topics: Attack Recognition, Prevention, & Response; Content Security; Database Infrastructure

Protection; General Concepts; Network Infrastructure Protection; Other Applica ions Security; Perimeter & Internet Securi-

28 2.5


Terminology

The Information Technology Terminology test measures the candidate's knowledge of the terms associated within the IT

industry. Designed for all IT professionals, this test covers the following topics: Data Communications, Data Security, Data

Storage and Practices, IT Management, Internet and WWW Standards and Practices, Network Topology, Operating Sys-

tems Standards and Practices, PC Hardware, and Portable Storage.

22 2.5

Internet Security Con-

cepts

The Internet Security Concepts test measures the candidate's knowledge of secure operations over the Internet through

various protocols. Designed for experienced network administrators, this test covers the following topics: Communications,

Electronic Mail, Encryption, Firewalls, Identification and Au hentication, Malicious Programs, Security Management,

Threats, and World Wide Web.

24 2.5

Internet Technology

Fundamentals

The Internet Technology Fundamentals test measures the candidate's knowledge of essential key concepts of the Inter-

net, Extranet, and Intranet. Designed for all technical professionals, this test covers the following topics: Client Description/

Configuration, E-Commerce Technology, Fundamental Concepts, Groups and Lists, Internet Terminology/Standards,

Messaging, Networking and Infrastructure, Programming and Development, Security, Security Issues and SSL, Server

25 2.5

IP Routing & Switching The IP Rou ing and Switching test measures the candidate's knowledge of the protocols and concepts used by routers

switches employing Internet protocol. Designed for experienced WAN engineers, this test covers the following topics:

Advanced Routing Topics, General Knowledge, IP Addressing, IP Multicast, IP Routing Protocols, and Layer 2 Switching.

27 2.5




TEST

LENGTH

(minutes)

UNIT

VALUE

ITIL Concepts The ITIL Concepts test measures the candidate's knowledge of ITIL. Designed for the individual who has taken a founda-

tion level course or worked in an environment that employs ITIL practices, this test includes the following topics: Availabil-

ity Management, Capacity Management, Change Management, Configuration Management, Financial Management for IT

Services, IT Service Continuity Management, Incident Management & Service Desk, Problem Management, Release

25 2.5

J.D. Edwards OneWorld

Report Design (ERW)

The J.D. Edwards OneWorld (ERW) test measures the candidate's knowledge of the Enterprise Report Writer module.

Designed for experienced report writers and designers, this test includes the following topics: Sections, Report Design

Director, Modifying Reports, Headers/Footers, Setting up Business Views as Favorites, Joining Subsections, Versions,

Event Rules, Submitting and Printing Reports, and Tabular Section.

26 2.5

Java - EJB The Java - Enterprise Java Beans (EJB) test measures the candidate's knowledge of programming using Enterprise Java

Beans. Designed for experienced programmers, this test covers the following topics: Architecture, Deployment, Design,

Development, Entity Beans, Isolation, Session Beans, and Transactions.

29 2.5

Java - EJB 2.0 The Java - EJB 2.0 test measures the candidate's knowledge of programming using Enterprise Java Beans. Designed for

experienced programmers, this test includes the following topics: Architecture, Deployment/Integration, Design, Develop-

ment, Entity Beans/BMP, Entity Beans/C, Message-Driven Beans, Security, Session Beans, and Transactions.

36 2.5

Java - EJB 2.0 Funda-

mentals

The Java - EJB 2.0 test measures the candidate's knowledge of programming using Enterprise Java Beans 2.0. Designed

for entry-level programmers, this test covers the following topics: Architecture, Deployment/Integration, Design, Develop-

ment, Entity Beans/BMP, Entity Beans/CMP, Message-Driven Beans, Session Beans, and Transactions.

32 2.5

Java - EJB 3.0 The Java - Enterprise Java Beans (EJB) 3.0 test measures knowledge of programming using Enterprise Java Beans.

Designed for experienced programmers, this test includes the following topics: Architecture, Deployment and Integration,

Design and Development, Entities and Java Persistence API, Message-Driven Beans, Security, Session Beans, and

Transac ions.

27 2.5

Java 2 The Java 2 test measures the candidate's knowledge of programming in Java 2. Designed for experienced programmers,

this test covers the following topics: Applets, Standard Packages, Database Programming, Enterprise Features, Excep-

tions, Fundamentals, Graphics Programming, Input Method Framework, Java Beans, Java IDL, JDBC, Language Funda-

mentals, Networking, Programming, Reference Objects, Java RMI/CORBA, Security, Standard Packages, and Threads.

40 2.5

Java 2 - GUI The Java 2 - GUI test measures the candidate's knowledge of developing Graphical User Interfaces using Java 2. De-

signed for experienced programmers, this test covers the following topics: Advanced, Intermediate, and Beginning GUI,

Jtree, Event Handling, Graphics/Images, and Layout Managers. This test covers J2SE 1.2 and 1.3

42 2.5

Java 2 - Non-GUI The Java 2 - Non-GUI test measures the candidate's knowledge of developing back end applications using Java 2. De-

signed for experienced programmers, this test covers the following topics: Fundamentals, Internationalization, Native

Methods, Networking, Object Orientation, Object Persistence, Optimizing Code, Security Application, and Threads. This

test covers J2SE 1.2 and 1.3.

54 2.5

Java 2 Fundamentals The Java 2 Fundamentals test measures the candidate's basic knowledge of programming in Java 2. Designed for new

programmers, this test covers the following topics: Common Packages, Data Manipulation, Flow of Control, Java Basics,

OO Basics in Java and Java Fundamentals, Runtime, and Threads. This test covers J2SE 1.2 and 1.3

35 2.5

Java 2 Platform Enter-

prise Edition (J2EE)

The Java 2 Platform Enterprise Edition (J2EE) test measures the candidate's knowledge of the J2EE architecture. De-

signed for Java programmers and architects, this test includes the following topics: J2EE 1.3.1 Architecture, Enterprise

Java Beans (EJB 2.0), JDBC 2.0, J2EE Clients, JavaMail 1.2, Java Naming and Directory Interface (JNDI 1.2.1), XML,

and Distributed Computing Application Development.

38 2.5


prise Edition (J2EE) 1.4

The Java 2 Platform, Enterprise Edition (J2EE)1.4 test measures the candidate's knowledge of the J2EE architecture

Designed for Java programmers and architects, this test includes the following topics: Business Component Development,

J2EE 1.4 Architecture, J2EE Clients, JAXP 1.2, JDBC 3.0, JMS 1.1, Java Naming and Directory Interface (JNDI 1.2.1),

JavaMail 1.3, Web Service Development

30 2.5




TEST

LENGTH

(minutes)

UNIT

VALUE


prise Edition (J2EE) 1.4

Fundamentals

The Java 2 Platform Enterprise Edition (J2EE) 1.4 Fundamentals test measures the candidate's knowledge of Basic Java

2 Platform Enterprise Edition (J2EE) 1.4 Fundamentals. Designed for entry level experienced Java 2 Platform Enterprise

Edition (J2EE) 1.4 users, this test includes the following topics: Business Component Development, J2EE 1.4 Architec-

ture, JAX 1.2, JDBC 3.0, Supporting API, Web Component Development, Web Service Development.

31 2.5

Java 2 Platform Micro

Edition (J2ME)

The Java 2 Platform, Micro Edition (J2ME) test measures he candidate's knowledge of J2ME. Designed for Java pro-

grammers, architects, software engineers, and consultants, this test includes the following topics: CDC, MIDP/CLDC:

MIDlet, MIDP/CLDC: Network Connections, MIDP/CLDC: Overview, MIDP/CLDC: Persistent Storage, MIDP/CLDC: UI,

and Optimiza ion Strategies.

31 2.5


this test covers the following topics: Support Libraries, Core Libraries, Integration Libraries, Java Language, Media Pro-

gramming, Tools, User Interface Libraries and Virtual Machine. This test covers J2SE 1.2 through 1 5.

32 2.5

Java 5 Fundamentals The Java 5 Fundamentals test measures the candidate's basic knowledge of programming in Java 5. Designed for entry-

level programmers, this test covers the following topics: Classes, I/O and Networking, Language Concepts, Language and

Math Packages, Object-Oriented Programming, Syntax, The Java Runtime and Deployment Tools, Threading Theory and

Utility Libraries. This test covers J2SE 1 2 through 1.5.

33 2.5


this test covers the following topics: Class Definition, Core Libraries, Integration Libraries, Practical Software Engineering,

Support Libraries, Syntax, Tools, Virtual Machine, Visual Libraries. This test covers J2SE 1.2 through Java 6.

20 2.5

Java 6 Fundamentals The Java 6 Fundamentals test measures knowledge of Java Language Version 6. Designed for entry-level programmers,

a strong performer should pass the test and score slightly higher than average. This test covers the following topics: Class

Definition, Core Libraries, Integration Libraries, Practical Software Engineering, Support Libraries, Syntax, Tools, and

Virtual Machine.

33 2.5

Java Platform Enterprise

Edition 5 (Java EE 5)

The Java Platform Enterprise Edition 5 (Java EE 5) test measures the candidate's knowledge of the Java EE 5 architec-

ture. Designed for Java programmers and architects, this test includes the following topics: Architecture, Enterprise Appli-

cation Technology, Java API for XML Processing, Java Database Connectivity 3.0, Java Message Service, Java Naming

and Directory Interface, Web Application Technology, and Web Services.

30 2.5

Java Server Pages (JSP

1.1)

The Java Server Pages (JSP 1.1) test measures the candidate's knowledge of programming JSPs. Designed for web

programmers and designers with experience in JSP 1.1, this test covers the following topics: Fundamentals, Application

Delivery, JSP 1.1, Scripting, and Servlet API 2.2.

32 2.5


1.2)

The Java Server Pages (JSP 1.2) test measures the candidate's knowledge of programming JSPs. Designed for Web

programmers and designers with experience in JSP 1.2, this test covers the following topics: Developing Custom Tags,

Filters, JavaBeans, JSP Fundamentals, Servlet Fundamentals, Using Custom Tags, Web Application Deployment, Web

Application Fundamentals, and Web Applica ion Security.

35 2.5


2.1)

The Java Server Pages (JSP 2.1) test measures the candidate's knowledge of programming JSPs. Designed for experi-

enced web programmers and designers; this test covers the following topics: Custom Tag Development, JSP Model, Page

Development, Servlet Development, Servlet Model, Tag Libraries, Tag Usage, Web Application Security and Web Applica-

tions.

28 2.5

Java XML Technologies The Java XML Technologies test measures the candidate's knowledge of the Java API for XML Processing. Designed for

experienced Java developers, software engineers, and Web architects, this test includes the following topics: DOM API -

Navigation, DOM API - Reading, DOM API - Writing, JAXP API - Processing, JAXP API - Transform, Other APIs, SAX 2

API - Error Handling, and SAX 2 API - Parsing.

41 2.5

Javascript The JavaScript test measures the candidate's knowledge of programming using JavaScript 1.2. Designed for experienced

programmers, this test covers the following topics: Components, Controlling Windows, Documents, Events and Event

Handlers, Functions, Integration with Other Technologies, Objects, Operators/Variables, Statements, Working with Forms,

and Working with Frames.

31 2.5




TEST

LENGTH

(minutes)

UNIT

VALUE

JavaScript 1.5 The JavaScript 1.5 test measures the candidate's knowledge of programming using JavaScript. Designed for experienced

developers this test includes the following topics: Basic JavaScript, Flow Control, Functions, Core Objects, Objects,

Events and Event Handling, Working with HTML, Regular Expressions, and General JavaScript.

35 2.5

JavaScript 1.5 Funda-

mentals

The JavaScript 1.5 Fundamentals test measures the candidate's knowledge of programming using JavaScript 1.5. De-

signed for entry-level developers this test includes the following topics: Basic JavaScript, Core Objects, Events and Event

Handling, Flow Control, Functions, General JavaScript, Regular Expressions, and Working with HTML.

28 2.5

JCL The Job Control Language test measures the candidate's knowledge of programming using JCL. Designed for experi-

enced programmers, this test covers the following topics: Basic Format ing, Data Management, Input/Output, JES2/JES3

Control Statements, Parameters, Statements, Troubleshooting, and Utilities.

30 2.5

LAN/WAN Communica-

tions

The Local Area Network/Wide Area Network Communications test measures the candidate's knowledge of LAN/WAN

protocols and architecture. Designed for experienced network administrators, this test covers the following topics: Apple-

Talk, Bandwidth Management, Bridging vs. Routing, IP Addressing, IPX Addressing, OSI Model, Rou ing Protocols, Trou-

bleshooting, WAN Types and Topologies.

31 2.5

Linux Administration

(General)

The Linux Administration (General) test measures he candidate's knowledge of the key issues and concepts of adminis-

tering in a Linux environment. This test is focused on the general aspects of Linux that span all Linux varia ions. Designed

for experienced system administrators, this test covers the following topics: Configuration and Administration, General

Issues, Installa ion, Networking, System Administration and Security, and Transitioning from Windows.

29 2.5


(Red Hat 9)

The Linux Administration (Red Hat 9) test measures the candidate's knowledge of the Red Hat 9 implementation of Linux.

This test covers Red Hat 9 as well as Red Hat Enterprise Linux (RHEL) questions. It is recommended that candidates

seeking to certify their core Linux skills complete the Linux Administration (General) test. Designed for experienced admin-

istrators, this test covers the following topics: Automation, Deployment & Planning Administration, Installation, Local Secu-

31 2.5


(Red Hat Enterprise

Linux 5)

The Linux Administration (RHEL5) test measures the candidate's knowledge of Linux Administration (RHEL5). Designed

for experienced users, this test covers the following topics: Booting, Disks, Volumes, and Filesystems, General Upkeep,

Host Based Security, Networking, Package Management, Scripting, Services and Software Management.

No Limit 2.5


(Red Hat)

The Linux Administration (Red Hat) test measures the candidate's knowledge of the Red Hat implementation of Linux.

This test covers general Linux questions; we recommend individuals seeking to certify their core Linux skills complete our

Linux Administration (General) test. Designed for experienced administrators, this test covers the following topics: Admin-

istration, Desktop Environment, General Issues, Installation, Networking, and Security.

29 2.5


(SuSE)

The Linux Administration (SuSE) test measures he candidate's knowledge of the SuSE implementation of Linux. This test

covers general Linux questions; it is recommended that individuals seeking to cer ify their core Linux skills complete the

Linux Administration (General) test. Designed for experienced administrators, this test covers the following topics: Admin-

istration, Installation/Configuration, and Security.

148 2.5

Linux Programming

(General)

The Linux Programming (General) test measures the candidate's knowledge of programming in a Linux environment.

Designed for experienced programmers, this test covers the following topics: AutoConf/AutoMake, Makefiles, C Program-

ming, C++, Debugging Programs, Linux Programming Concepts, Platform Independence, Revision Control, RPC/CORBA,

and X Programming.

27 2.5

LoadRunner 7.x The LoadRunner 7.x test measures the candidate's knowledge of the Mercury Interactive LoadRunner software. Designed

for experienced technical managers and engineers, this test covers the following topics: C Language Functions, Controller

- Key Topics, LoadRunner Architecture, Monitoring Scenario, Plan Load Test, Results Analysis, Supported Technologies,

and VuGen Functionality.

30 2.5

Lotus Domino R5 Pro-

gramming

The Lotus Domino R5 Programming test measures the candidate's knowledge of programming in a Lotus Domino R5

environment. Designed for experienced programmers, this test covers the following topics: Basic Web Design, Core Con-

cepts, Design Elements, Formulas, Security/Database, Security/Programmed, and Workflow Design.

40 2.5




TEST

LENGTH

(minutes)

UNIT

VALUE

Lotus Notes 4.0 Admin-

istration

The Lotus Notes 4.0 Administration test measures the candidate's knowledge of administering a Lotus Notes 4.0 installa-

tion. Designed for experienced network administrators, this test covers the following topics: Domino Server, Infrastructure

Design and Planning, Installation and Setup, Name and Address Book, Notes Infrastructure, Notes Networking, Notes

Security, and Notes Server Administration.

30 2.5

LotusScript R5 Pro-

gramming

The LotusScript R5 Programming test measures the candidate's knowledge of programming LotusScript. Designed for

experienced programmers, this test covers the following topics: Agents, Classes New to R5 or R4.6, Data Structures,

Domino Object Model, Error Handling, Expressions and Operators, Interac ing with the User, Procedures, Program Flow

Control, Reaching Beyond Notes, User-Defined Data Types and Classes, Working with Databases, and Working with

42 2.5

Macintosh OS X 10.2

Desktop Administration

The Macintosh OS X 10.2 Desktop Administration test measures the candidate's ability to administer a desktop computer

running Macintosh's OS X 10.2 operating system. Designed for experienced system administrators, this test includes the

following topics: Applica ion Environments; File Management; File Sharing; Network; Network Troubleshoo ing; Periph-

erals, Printing, & Fonts; User Accounts & Permission; Workstation Setup, Customiza ion, & Usage; and Workstation Trou-

25 2.5

Macromedia Director 8 The Macromedia Director 8 test measures the candidate's knowledge of Macromedia's Director software. Designed for

experienced users, this test includes the following topics: Cast, Digital Video and Interactive Media, Graphics and Text,

Interactivity, Lingo, Optimizing and Outputting Movies, Score, Sound, and Stage.

29 2.5

Microsoft Access 2000

Programming

The Microsoft Access 2000 Programming test measures the candidate's knowledge of database development using MS

Access 2000. Designed for experienced programmers, this test covers the following topics: Client-Server Development,

Data Manipulation, Design Concepts, Internet Development, Multi-User Issues, User Interface, and VBA.

38 2.5

Microsoft Exchange

Server 2000 Administra-

tion

The Microsoft Exchange Server 2000 Administration test measures the candidate's ability to administer Microsoft's Ex-

change 2000 groupware software. Designed for experienced network administrators, this test includes the following topics:

Configuring and Managing Resource Access, Installation and Configuration, Monitoring and Optimization, Planning, Serv-

er Administration, and Troubleshooting.

37 2.5

Microsoft Exchange


tion

The Microsoft Exchange Server 2003 Administration test measures the candidate's ability to administer Microsoft's Ex-

change 2003 groupware software. Designed for experienced network administrators, this test includes the following topics:

Connections; Exchange 2003 Design; Exchange Clients; Installation and Migration; Maintenance, Monitoring, and Optimi-

zation; Recipient Configuration; Security; Storage; and Troubleshooting.

33 2.5

Microsoft Internet Ex-

plorer 6.0 Administra-

tion

The Microsoft Internet Explorer 6.0 Administration test measures the candidate's knowledge of MS Internet Explorer 6.0

Administration. Designed for experienced users and system administrators, this test includes the following topics: Brows-

er, Configuration, Customization, IEAK, Installation, Internet Browsing, Outlook Express, Security and Privacy, and Trou-

bleshooting.

25 2.5

Microsoft Internet Infor-

mation Server 5.0 Ad-

ministration

The Microsoft Internet Information Server 5.0 Administration test measures the candidate's knowledge of the process to

administer Microsoft's Internet Information Server. Designed for experienced Web Administrators, this test focuses on the

specifics of the MS Internet Information Server rather than broader concepts covered in the Web Server Administration

test. This test covers the following topics: Architecture, Computer Hardware, Internet Services, Networking, Resource

20 2.5

Microsoft ISA Server

2000 Administration

The Microsoft ISA Server 2000 Administration test measures the candidate's ability to administer a server running Mi-

crosoft's ISA Server 2000. Designed for experienced network administrators, this test covers the following topics: Caching,

Client Installation, Installation, Monitoring and Reporting, Rules and Policies, Server Publishing, Structure and Security

Concepts, and Troubleshooting.

162 2.5

Microsoft Security The Microsoft Security test measures the candidate's knowledge of various aspects of security including networks, operat-

ing systems, security control concepts, servers and client computers. Designed for experienced administrators, this test

includes the following topics: Networks, Operating Systems, Patch Management, Security Best Practices, Security Con-

trols, Security Incidents, Security Tools, and Servers.

22 2.5

Microsoft SharePoint

Portal Server 2003

The SharePoint Portal Server 2003 test measures the candidate's knowledge of SharePoint Portal Server 2003. Designed

for experienced users, this test covers the following topics: Architecture, Information Management Maintenance, Microsoft

Office 2003 Integration, Planning and Deployment & Deployment Scenarios, Security, and Sharepoint Portal Server 2003

Administration.

No Limit 2.5




TEST

LENGTH

(minutes)

UNIT

VALUE

Microsoft SQL Server

2000 Administration

The Microsoft SQL Server 2000 Administration test measures the candidate's knowledge of administering Structured

Query Language Server 2000 databases. Designed for experienced administrators, this test covers the following topics:

Architecture, Automating Tasks, Backup and Restore, Data Services, Databases, Indexes, Installation, Locking, Multiple

Server Environment, Performance, Security, and Transact SQL.

36 2.5


2000 Programming

The MS SQL Server 2000 Programming test measures the candidate's knowledge of database development using Struc-

tured Query Language Server 2000. Designed for experienced programmers, this test covers the following topics: Archi-

tecture, Constraints, Enterprise Features, Indexes, Performance, Queries, Referential Integrity, Stored Procedures, Trans-

act SQL, Transactions, Triggers, and Views.

41 2.5


2005 Administration

The Microsoft SQL Server 2005 Administration test measures the candidate's knowledge of administering Structured

Query Language Server 2005 databases. Designed for experienced administrators, this test covers the following topics:

administrative tools and utilities, architecture, backup and restore procedures, high availability functions, index manage-

ment, replication, and security.

42 2.5


2005 Programming

The Microsoft SQL Server 2005 Programming test measures the candidate's knowledge of database development using

Microsoft SQL Server 2005. Designed for experienced programmers, this test covers the following topics: Architecture,

Indexes, Performance, Queries, Referential Integrity, Stored Procedures, Transact SQL, Triggers, and Views.

44 2.5


2008 Administration

The MS SQL Server 2008 Administration test measures the candidate's knowledge of administering Structured Query

Language Server 2008 databases. Designed for experienced administrators, but an average performer in this role should

pass this test. This test covers the following topics: Administrative Tools and Utilities, Architecture, Backup and Restore,

High Availability Functions, Index Management, Replication, Security, and Troubleshooting.

27 2.5


2008 Programming

The MS SQL Server 2008 Programming test measures the candidate's knowledge of MS SQL Server 2008 Programming.

Designed for experienced programmers, but an average performer in this role should pass his test. This test covers the

following topics: Architecture, Beyond Relational, Data Modification, Database Design, Performance and Optimization,

SQL Queries, Tools, Transact-SQL, Triggers, User-Defined Functions.

20 2.5

Microsoft Windows 2000

Active Directory

The Microsoft Windows 2000 Active Directory test measures the candidate's knowledge of MS Windows 2000 Active

Directory. Designed for experienced system engineers and administrators, this test includes the following topics: Con-

cepts, Group Policy, Installation & Configuration, Management, Operations, Planning, and Troubleshooting.

37 2.5



The Microsoft Windows 2000 Desktop Administration test measures the candidate's ability to administer a desktop com-

puter running Microsoft Windows 2000. Designed for experienced system administrators, this test covers the following

topics: Administra ion, Control Panel, Desktop, File Systems, Networking, Security, and Troubleshooting.

31 2.5


Server Administration

The Microsoft Windows 2000 Server Administration test measures the candidate's knowledge of administering a server

running Microsoft's Windows 2000 opera ing system. Designed for experienced system administrators, this test covers the

following topics: Active Directory, Disks and File Systems, Installation, Maintenance, Migration, Networking, Security,

Server Administration, Server Configuration, and Troubleshooting.

33 2.5


Active Directory

The Microsoft Windows 2003 Active Directory test measures the candidate's knowledge of MS Windows 2003 Active

Directory. Designed for experienced system engineers and administrators, this test includes the following topics: Core

Technologies, Group Policy, Install and Configure, Management, Planning, Security, and Troubleshooting.

32 2.5

Microsoft Windows NT

4.0 Administration

The Microsoft Windows NT 4.0 Administration test measures the candidate's ability to administer a server running the

Microsoft Windows NT 4.0 operating system. Designed for experienced system administrators, this test covers the follow-

ing topics: Account Administration, Architecture, Boot Process, Directory Replication, Directory Services, Group Admin-

istration, Installation, Network Services, NT Administration Tools, Permissions, Registry, System Policies, TCP/IP, and

34 2.5

Microsoft Windows


tion

The Microsoft Windows Server 2003 Administration test measures the candidate's knowledge of administering a server

running Microsoft's Windows Server 2003 operating system. Designed for experienced network administrators, this test

covers the following topics: Active Directory, Disks and File Systems, Installation, Maintenance, Migration, Networking,

Security, Server Administration, and Troubleshooting.

30 2.5




TEST

LENGTH

(minutes)

UNIT

VALUE

Microsoft Windows


tion

The MS Windows Server 2008 Administration test measures the candidate's knowledge of administering a server running

Microsoft's Windows Server 2008 operating system. Designed for experienced network administrators, this test covers he

following topics: Active Directory, Configuration and Management, Design and Installation, Networking, Providing Network

Services, Security, Sharing Resources, Storage and Troubleshoo ing.

27 2.5

Microsoft Windows

Vista Desktop Admin-

istration

The Microsoft Windows Vista Desktop Administration test measures the candidate's ability to administer a desktop com-

puter running the different Microsoft Windows Vista versions. Designed for experienced system administrators, this test

covers the following topics: Desktop, Installation, Internet, Mobile Computing and Remote Applications, Networking, Secu-

rity, System Maintenance and Optimization, Troubleshooting, and Windows Vista Applications.

24 2.5

Microsoft Windows XP


The Microsoft Windows XP Desktop Administration test measures the candidate's ability to administer a desktop computer

running Microsoft Windows XP. Designed for experienced network administrators, this test covers the following topics:

Control Panel, Desktop, File Systems, Installation, Internet, Management, Networking, Security, System Maintenance and

Optimization, and Troubleshooting.

32 2.5

Multiple Virtual Storage

(MVS)

The Mul iple Virtual Storage (MVS) test measures the candidate's knowledge of programming in an IBM Multiple Virtual

Storage environment. Designed for experienced programmers and administrators, this test covers the following topics:

System Abends, Job Control Language, Data Structures, Data Management, and TSO.

24 2.5

MySQL 3.23 Administra-

tion

The MySQL 3.23 Administration test measures the candidate's knowledge of MySQL 3.23 Administration. Designed for

the experienced administrators, this test covers the following topics: Administra ive Program Usage, Disaster Prevention,

Installation & Configura ion, Interfacing with Other Products, Security, SQL Usage - Data Manipulation, SQL Usage -

Other, SQL Usage - Table & Administrative, and Table & Data Types.

32 2.5

Natural The Natural 2.3.1 test measures the candidate's knowledge of programming in Natural. Designed for experienced pro-

grammers, this test covers the following topics: Break Processing, Calls, Conditional Processing, Copycode, Database

Access, Define Data, Inputting Data, Mathematical Operations, Natural Fundamentals, Non-database File Access, Output-

ting Data, String Operations, and Subroutines.

27 2.5

Network Authentication The Network Authentication test measures the candidate's knowledge of authentication protocols, policies, and configura-

tion and audit techniques. Designed for experienced network administrators, this test includes he following topics: Au-

thentication Methods, Encryp ion, Network Design and Architecture, Protocols, Risk Mitigation, User Accounts, Virtual

Private Networking (VPN), and Web Server Authen ication.

25 2.5

Network Monitoring The Network Monitoring test measures the candidate's knowledge of the core aspects of monitoring and troubleshooting

networks. Designed for experienced network administrators, this test covers the following topics: Architecture and Termi-

nology; SNMP Background, Components and Commands; RMON Background, Components and Commands; Other

Monitoring and Troubleshooting Tools; System Design and Implementation; and Using SNMP and RMON Tools.

27 2.5

Network Security The Network Security test measures the candidate's knowledge of the technical issues involved in maintaining network

security. Designed for experienced network administrators, this test covers the following topics: General Knowledge,

Communica ions, Firewalls and Gateways, Intruder Management, and Intrusion Detection.

29 2.5

Network Technical Sup-

port

The Network Technical Support test measures knowledge of setup, configuration, and maintenance of a local area net-

work. Designed for technicians with hands on-experience, this test covers the following topics: Hardware/Media, LAN

Support, Network Design, Services, System Administration, System Security, WAN Support, WLAN Support, and Work-

station Support.

28 2.5

Networking Concepts The Networking Concepts test measures your knowledge of the core aspects of local area networks, whether Windows

NT or Novell. Designed for experienced network administrators, this test covers he following topics: Administra ion, De-

sign, LAN Topologies, Network Devices, Network OS, Network Standards, Protocol Stacks, Routing Protocols, Trouble-

shooting, and WAN Topologies.

27 2.5

Novell NetWare 5.0

Administration

The Novell NetWare 5.0 Administration test measures the candidate's ability to administer a network running Novell's

NetWare 5.0 network operating system. Designed for experienced network administrators, this test covers the following

topics: Administra ion, Backup Services, Directory Services, Installation and Configuration, Login, Partitions and Replicas,

Printing, Security, Server Management, Time Synchronization, U ilities, and ZEN Works.

27 2.5




TEST

LENGTH

(minutes)

UNIT

VALUE

OO Concepts The OO Concepts test measures the candidate's knowledge of the most important aspects of object-oriented program-

ming. Designed for both programmers and administrators, this test covers the following topics: Architectures/

Programming, Classes and Objects, Design, GUIs and Class Libraries, Languages, Persistence and Concurrency, and

Process and Prac ices.

34 2.5

OO Design Patterns The OO Design Patterns test measures the candidate's knowledge of working with and employing design patterns. De-

signed for experienced object oriented programmers, this test covers the following topics: GoF Patterns, Fundamental

Architectural Patterns, Language Specific Patterns, and Distributed and Persistence Patterns.

35 2.5

Oracle 10g Administra-

tion

The Oracle 10g Administration test measures the candidate's knowledge of administering Oracle 10g databases and is

designed for experienced Oracle Database Administrators, Data Modelers and Data Architects. This test includes the

following topics: 10g Enhancements Administration, Architecture, Backup and Recovery, High Availability, Managing

Objects, Monitoring, Networking, Security, and Tuning.

34 2.5

Oracle 8.0 Administra-

tion

The Oracle 8.0 Administra ion test measures the candidate's knowledge of administering Oracle 8.0 databases. Designed

for experienced administrators, this test covers the following topics: Architecture, Backup and Recovery, DBA Basics,

Net8, RDBMS, SQL and PL/SQL, and Tuning and Troubleshooting.

31 2.5

Oracle 8i - Administra-

tion

The Oracle 8i Administration test measures the candidate's knowledge of administering Oracle 8i databases. Designed for

experienced administrators, this test covers the following topics: Administration, Architecture, Backup and Recovery, Data

Integrity, Networking, New 8i Features, Security, SQL and PL/SQL, Tools/Utili ies, and Tuning.

34 2.5

Oracle 9i - Administra-

tion

The Oracle 9i - Administra ion test measures the candidate's knowledge of administering Oracle 9i databases. Designed

for experienced Oracle Database Administrators, Data Modelers and Data Architects, this test includes he following top-

ics: Administration, Managing Objects, Networking, Tools/Utilities, High Availability, Replication, 9i Enhancements, Securi-

ty, Architecture, Backup and Recovery, Tuning, and Partitioning.

36 2.5

Oracle Developer 2000 The Oracle Developer 2000 test measures the candidate's knowledge of OLAP. Designed for experienced programmers

and administrators, this test covers the following topics: Building Forms; Forms, PL/SQL, and SQL; Forms Execution,

Forms Objects, Reports Data Model, Reports Layout Editor, and Reusable Code.

29 2.5

Oracle Financials Rel 11 The Oracle Financials Rel 11 test measures the candidate's knowledge of Oracle Financials Rel 11. Designed for experi-

enced users, this test covers the following topics: Assets Fundamentals, Basic Journal Entries, Consolidation and Ad-

vanced Assets Functionality, Financial Management Setup, General Knowledge, Applied Technology, Multiple-Currencies

Accounting, Oracle Applications Integration, Order Fulfillment, and Procurement.

26 2.5

Oracle Forms 6.0 The Oracle Forms 6.0 test measures the candidate's knowledge of database development using Oracle Forms 6.0. De-

signed for experienced programmers, this test covers the following topics: Blocks, Frames and Relations, Forms Environ-

ment, Forms on the Web, Forms Processing, Integrating Applications, Items, LOVs, Record Groups and Editors, PL/SQL

Code, Reusable and Flexible Code, Windows, Canvases, and Layout.

32 2.5

Oracle PL/SQL The Oracle PL/SQL test measures the candidate's knowledge of database development using Oracle PL/SQL. This is

based on knowledge through Oracle 10g . Designed for experienced programmers, this test covers the following topics:

Architecture, Built-In Packages, Debugging, Exception Handling, Language Elements, SQL Operations, Subprograms,

Tuning, U ilities.

40 2.5

Oracle PL/SQL Funda-

mentals

The Oracle PL/SQL Fundamentals test measures the candidate's knowledge of database development using Oracle PL/

SQL. This is based on knowledge through Oracle 10g. Designed for entry level programmers, this test focuses on the

topics used daily by most professionals and does not include some of the advanced topics found in the Oracle PL/SQL

test. The test includes the following topics: Data Manipulation, Datatypes, Debugging, Input and Output, Packages, Pro-

29 2.5

OS/400 The OS/400 test measures the candidate's knowledge of working within OS/400, the operating system of IBM's AS/400.

Designed for experienced users, this test covers the following topics: Devices, Jobs, Messages, Performance/

Maintenance, Printing, Data, Communications, Security, and IPL/MI.

26 2.5




TEST

LENGTH

(minutes)

UNIT

VALUE

PeopleTools 8.4 The PeopleTools 8.4 measures the candidate's knowledge of programming the PeopleSoft Enterprise Resource Planning

(ERP) system using PeopleTools. Designed for experienced programmers, this test includes the following topics: Admin-

istration Tools, Application Designer, Application Engine, Integration Tools, PeopleCode, PeopleSoft Portal, PeopleTools

Support, Reporting and Decision Support Tools, and Upgrading.

27 2.5

Perl The Perl 5 test measures the candidate's knowledge of programming in Practical Extraction Report Language. Designed

for experienced programmers, this test covers the following topics: Basics, Expressions, Functions, Literals, Modules,

Statements, and Subroutines.

37 2.5

Perl 5.8 The Perl 5.8 test measures the candidate's knowledge of programming in Practical Extraction and Reporting Language.

Designed for experienced programmers, this test covers the following topics: Data Manipulation, Data Structures, Input/

Output, Modules, Object Oriented Programming, Programming Methodologies, Statements, Subroutines, and Variables.

32 2.5

PHP 4 The PHP 4 test measures the candidate's knowledge of scripting in PHP Hypertext Preprocessor 4. Designed for experi-

enced programmers, this test covers the following topics: Database, Database Connections, Functions, HTML, and Lan-

guage.

35 2.5

PHP 5 The PHP 5 test measures the candidate's knowledge of scripting in PHP Hypertext Preprocessor 5. Designed for experi-

enced programmers, this test covers the following topics: Communication Func ions, Databases, General Functions,

HTML, Language Functions, Language Structure, and Object Oriented PHP

31 2.5

PHP 5.3 The PHP 5 3 test measures the candidate's knowledge of scripting in PHP Hypertext Preprocessor 5.3. Designed for

experienced programmers, this test covers the following topics: Communication Func ions, Databases, General Functions,

HTML, Language Functions, Language Structure, Object Oriented PHP.

37 2.5

PowerBuilder 8.0 The PowerBuilder 8.0 test measures the candidate's knowledge of programming using PowerBuilder 8.0. Designed for

experienced programmers, this test covers the following topics: Advanced Development, Applica ion Deployment, Data-

base Connections, DataWindows, Development, Environment, Features, Internet/Distributed Development, Painters, and

Powerscript Syntax & Techniques.

35 2.5

PowerBuilder 9.0 The PowerBuilder 9.0 test measures the candidate's knowledge of programming using PowerBuilder 9.0. Designed for

experienced programmers, this test covers the following topics: Component and Internet Development, DataWindow

Painter, DataWindow Techniques, Deployment Options, IDE Features, Object Oriented Concepts, Objects and Controls,

PowerScript, and SQL and Relational Databases.

139 2.5

Programmer/Analyst

Aptitude

The Programmer/Analyst Aptitude test measures candidate skills that are typically found in successful programmers and

business analysts. This test covers the following topics: Abstract Thinking, Analytical Reasoning, Attention to Detail, Math-

ematical Problem-Solving, and Process Mapping.

47 2.5

Programming Concepts The Programming Concepts test measures the candidate's knowledge of the core aspects of good computer science

programming that are valid across programming languages. Designed for all programmers, this test covers the following

topics: Planning and Syntax, Profiling and Optimization, Code Reuse, Debugging, and Interpreters and Compilers.

30 2.5

Project Management The Project Management test measures the candidate's knowledge of how to manage projects to ensure that objectives

are completed on time and within budget. Designed for all professionals, this test covers the following topics: Client Rela-

tionship, Closedown, Communications, Contracts, Cost, Human Resources, Integration, Quality, Risk, Schedule, and

Scope. This test reflects the Project Management Institute (PMI) 1996 Standards and Guidelines.

30 2.5

Project Management

(2000)

The Project Management (2000) test measures the candidate's knowledge of how to manage projects to ensure that

objectives are completed on time and within budget. This test is based on the Project Management Institute (PMI) version

2000 methodology. Designed for all professionals, this test covers the following topics: Cost Management, General Project

Management Principles, Human Resources and Communications Management, Integration Management, Procurement

31 2.5




TEST

LENGTH

(minutes)

UNIT

VALUE

Project Management

(2005)

The Project Management 2005 test measures the candidate's knowledge of how to manage projects to ensure that objec-

tives are completed on ime and within budget. The test is based on Project Management Institute's (PMI's), Project Man-

agement Body of Knowledge (PMBOK) Third Edition methodology. Designed for all professionals, this test covers the

following topics: Project Costs, Project Framework, Project Human Resources and Communications, Project Integration,

29 2.5

Project Management

(2008)

The Project Management (2008) test measures the candidate's knowledge of how to manage projects to ensure that

objectives are completed on time and within budget. Designed for all professionals, this test covers the following topics:

Project Characteristics, Project Communications, Project Control, Project Costs, Project Management Concepts, Project

Personnel, Project Planning, Project Quality Management, Project Risk Management, and Project Schedule.

27 2.5

Python 2.4 The Python 2.4 test measures the candidate's knowledge of programming using Py hon 2.4. Designed for experienced

programmers, this test covers the following topics: Built-in Features, Classes, Language, Logical & Physical Organization,

Functions, and Standard Library.

47 2.5

RDBMS Concepts The Relational Database Management System Concepts test measures the candidate's knowledge of the most important

aspects of RDBMS. Designed for both programmers and administrators, this test covers the following topics: Data Model-

ing, Design, Normalization, Performance, Procedures and Transactions, and SQL.

20 2.5

RPG IV The Report Program Generator IV test measures the candidate's knowledge of programming using RPG IV. Designed for

experienced programmers, this test covers the following topics: Arrays/Tables, Built-in Functions, Data Types/Formats,

Defining Data/Prototypes, Exception/Error Handling, Expressions, Form Specifications, Indicators, Operation Codes,

Programming Cycle, Subprocedures, Subroutines, and Symbolic Names/Reserved Words.

31 2.5

SAP Basis Administra-

tion

The SAP Basis Administration test measures the candidate's knowledge of SAP Basis Administration. Designed for the

experienced user, but an average performer in this role should pass this test. This test covers the following topics: Change

Management, Client, Security, Software Components, WEBAS Installation, Backup and Recovery, Batch Processing, and

CCMS.

26 2.5

SAS 6.0 (Base) The SAS 6.0 (Base) test measures the candidate's knowledge of the base package of SAS 6.0. Designed for experienced

programmers, this test covers the following topics: Basic Programming, Combining SAS Data Sets, Macro Facility, Prepar-

ing Data, PROCs, Producing Reports, SAS, SAS Formats, SAS Functions, SAS INFORMATs, Storing and Managing Data

in SAS Files, and understanding SAS Session.

34 2.5

SAS 8.2 (Base) The SAS 8.2 (Base) test measures the candidate's knowledge of the base package of SAS 8.2. Designed for experienced

programmers, this test includes the following topics: Data Aggregation and Reshaping, Data Step Programming Logic,

Data Types and Transformation, External Files I/O, Grouped Data and BY-Processing Logic, Reports, SAS Data Set

Combination and Modification, SAS Program Organization, Single SAS Data Set Input, and Table Look-Up.

39 2.5

SEI Capability Maturity

Model Implementation

The SEI Capability Maturity Model Implementation test measures the candidate's knowledge of the Software Engineering

Institute's Capability Maturity Model and how to implement the model. Designed for software engineers, this test covers

the following topics: Interpreting the CMM, Introduction to Software Process Maturity, Software Process Maturity Frame-

work, Structure of the CMM, The KPA's for Level 2-Repeatable, The KPA's for Level 3-Defined, The KPA's for Level 4-

28 2.5

SEI Capability Maturity

Model Integration

(CMMI)

The SEI Capability Maturity® Model Integration (CMMI) test measures the candidate's knowledge of SEI CMMI. Designed

for experienced users, this test includes the following topics: Implementation, Process Areas for Level 2: Managed, Pro-

cess Areas for Level 3: Defined, Process Areas for Level 4 and Level 5, Process Components and Overviewing, Relation-

ships Among Process Areas, and Structure.

26 2.5

Server Administration The Server Administration test measures the candidate's ability to administer a server using any platform. Designed for

experienced administrators, this test covers the following topics: disaster recovery, hardware, management process,

network addressing and routing, optimization, security, storage, users and resources.

31 2.5

Siebel 2000 Administra-

tion

The Siebel 2000 Administration test measures the candidate's knowledge of Siebel 2000 Administration. Designed for

experienced administrators, this test covers the following topics: Architecture, Configuration, Deployment, Installation,

Siebel Foundations, Siebel Repository, and Siebel VB.

167 2.5




TEST

LENGTH

(minutes)

UNIT

VALUE

SOAP The SOAP test measures he candidate's knowledge of programming and working with Web Services using SOAP. The

test is based on the SOAP 1.1 W3C note. Designed for experienced users, this test includes the following topics: Attach-

ments, Encodings, Error Handling, Messaging, SOAP Concepts, SOAP Framework, SOAP Special Features, Web Ser-

vices, and XML.

34 2.5

Software Business Anal-

ysis

The Software Business Analysis test measures the candidate's ability in determining a company's optimal IT strategy

based on the business needs and designing technical infrastructure to meet business requirements. Designed for senior-

level technical professionals, this test covers the following topics: Analyzing Customer Needs; Processes, Models, and

Standards; Tools and Methodologies; Documentation, Joint Application Development (JAD); Knowledge-Based Systems

31 2.5

Software Configuration

Management

The Software Configuration Management test measures the candidate's knowledge of how to practice the principles of

configuration management during large software projects and when performing enhancements and maintenance on a

con inuous basis. Designed for experienced configuration managers, this test covers the following topics: CM Basics, CM

Data, CM Planning, Configuration Audits, Configuration Control, Configuration Identification, Configuration Status Ac-

37 2.5

Software Quality Assur-

ance

The Software Quality Assurance test measures the candidate's knowledge of maintaining software quality throughout the

development lifecycle. Designed for individuals working in software quality control or software development, this test co-

vers the following topics: Analysis, Configuration Management, Managing SQA Projects, Philosophy Behind SQA, Pro-

cesses, Standards and Metrics, Tes ing, Verification and Validation.

27 2.5

Software Testing The Software Tes ing test measures knowledge of testing software. Designed for experienced software testers, this test

covers the following topics: Dynamic Techniques, Fundamentals, Levels, Management, Monitoring, Static Techniques,

Tools, and Types.

29 2.5

SQL (ANSI) The SQL (ANSI) test measures the candidate's knowledge of SQL (ANSI). Designed for experienced users, this test co-

vers the following topics: Aggregated Queries, Data Defini ion Language, Data Modification, Multi-Table Queries, Queries,

Set-Based Queries, Subqueries, and Transaction Control.

47 2.5

SQL (ANSI) Fundamen-

tals

The Structured Query Language (SQL) (ANSI) Fundamentals test measures the candidate's knowledge of database

queries using ANSI SQL. Designed for entry-level database programmers and administrators, this test covers the follow-

ing topics: Aggregated Data Queries (GROUP BY), Data Definition Language (DDL), Data Modifica ion, Limiting the Re-

turn Set, Multiple Table Queries (SELECT with Joins), Single Table Queries (SELECT), Transactions, and Using Func-

47 2.5

Storage Area Networks

(SAN) Concepts

The Storage Area Networks Concepts test measures the candidate's knowledge of implementing, maintaining, and archi-

tecting storage area networks. Designed for experienced system administrators, storage administrators and system archi-

tects/engineers who are responsible for storage of information data, this test includes the following topics: Clusters, Data

Transports, Disaster Recovery, Management, Network Considerations, Replication, Security, and Troubleshooting.

23 2.5

Struts 1.2 The Struts 1.2.x test measures he candidate's knowledge of programming in the Struts environment. Designed for experi-

enced programmers, this test includes the following topics: Ac ionForm, ActionForward, ActionMapping, ActionServlet

Extensions, Ac ions, Architecture, Configuration, Localization, Tags, and Validation.

35 2.5

Sybase 12.5 Administra-

tion

The Sybase 12.5 Administration test measures the candidate's knowledge of administering Sybase 12.5. Designed for

experienced administrators, this test covers the following topics: ASE Server Management, Backups and Recovery, Data-

base and Object Access Mgmt, Database Consistency Checking, Database Management, Database Objects Manage-

ment, Performance and Tuning, Server and Client Configuration, and Server Resources Access.

165 2.5

Systems Analysis The Systems Analysis test measures the candidate's knowledge of translating user requirements into op imal architecture.

Designed for experienced systems analysts, this test covers the following topics: Fundamental Systems Analysis Skills,

Implementation and Support, Systems Analysis Tasks, Systems Design Tasks, and Technical Methods for Specifying

Requirements.

34 2.5

TCP/IP Administration The TCP/IP Administration test measures the candidate's ability to administer a network using he Transmission Control

Protocol/Internet Protocol. Designed for experienced Network Administrators, this test covers the following topics: DHCP/

BOOTP, DNS, General Knowledge, IP Addressing, IP Security, IPv6, Routing, Subnetting, TCP/IP Standards, TCP/IP

Suite, Troubleshooting, and WINS.

29 2.5




TEST

LENGTH

(minutes)

UNIT

VALUE

Technical Help Desk The Technical Help Desk test measures the candidate's knowledge of core enduser problems using common office soft-

ware in the Windows NT and Novell platforms. Designed for experienced help desk professionals, this test covers the

following topics: Connectivity, Desktop Installation and Troubleshooting, Groupware, Internet Access, Network Printing,

Network Protocols and Clients, Peer-to-Peer Networking, Using Server Resources, and Virus/Data Protection.

31 2.5

Technical Help Desk

(Microsoft)

The Technical Help Desk (Microsoft) test measures knowledge of Technical Help Desk (Microsoft). It is designed for the

experienced user, but an average performer in this role should pass this test. This test covers the following topics: Hard-

ware, Help Desk Operations, Internet Explorer, Microsoft Office, Networking, Operating Systems, PC Peripherals, Soft-

ware, and System Security.

28 2.5

Unified Modeling Lan-

guage (UML)

The Unified Modeling Language test measures the candidate's knowledge of UML. Designed for the experienced IT pro-

fessional, this test covers the following topics: Class Diagrams, Use Cases, Behavioral Modeling, Architectural Modeling,

and Structural Modeling.

34 2.5

Unix Administration

(AIX)

The UNIX Administration (AIX) test measures the candidate's knowledge of administering IBM's version of UNIX. De-

signed for experienced systems administrators, this test will assess the candidate's knowledge of Troubleshooting, User

Maintenance, Volume Management, Backup and Restore, Mounting and Dismounting, SMIT, Startup/Shutdown Scripts,

System Initialization, Application of Filesets updates, Device Configuration, Non-root Volume Group, Software fixes, and

27 2.5

Unix Administration

(General)

The UNIX Administration (General) test measures the candidate's knowledge of the key issues and concepts in adminis-

tering an UNIX environment. This test is focused on the general aspects of UNIX that span all UNIX variations. Designed

for experienced system administrators, this test covers the following topics: Communications, Devices, File Systems,

Files, General Principles, Managing System Resources, Processes, Security, Shell Scripts, Startup and Shutdown, TCP/

30 2.5

Unix Administration

(HP)

The UNIX Administration (HP) test measures the candidate's knowledge of the Hewlett Packard's implementation of UNIX.

Designed for experienced administrators, this test covers the following topics: Devices, File Systems, Managing System

Resources, SAM, Security and Shell Programming.

32 2.5

Unix Administration

(Solaris 10)

The UNIX Administration (Solaris 10) test measures the candidate's knowledge of Sun's Solaris implementa ion of UNIX.

Designed for experienced administrators, this test covers the following topics: Automation, Debug Tools and Methods,

Files and Filesystems, Network, Network Services, Packages and Patches, Performance and Capacity, Process Control

and Life Cycle, Security, and Virtualization.

No Limit 2.5

Unix Administration

(Solaris 8)

The UNIX Administration (Solaris 8) test measures the candidate's knowledge of Sun's Solaris 8 implementation of UNIX.

Designed for experienced administrators, this test covers the following topics: Administrator Maintenance, Devices, File

Systems, Network Services, Security, Setup and Configuration, Shell Programming, Troubleshooting, and Performance

Tuning, and UNIX System Knowledge.

29 2.5

Unix Administration

(Solaris 9)

The UNIX Administration (Solaris 9) test measures the candidate's knowledge of Sun's Solaris implementation of UNIX.

This test covers general UNIX questions; we recommend individuals seeking to certify their core UNIX skills complete our

UNIX Administration (General) test. Designed for experienced administrators, this test covers the following topics: Auto-

mation, Debug Tools and Methods, Files and Filesystems, Network, Network Services, Packages and Patches, Perfor-

27 2.5

Unix Administration

(Solaris)

The UNIX Administration (Solaris 7) test measures the candidate's knowledge of Sun's Solaris 7 implementation of UNIX.

This test covers general UNIX questions; it is recommended that candidates seeking to certify their core UNIX skills com-

plete our UNIX Administration (General) test. Designed for experienced administrators, this test covers the following top-

ics: UNIX System Knowledge, Setup and Configuration, Mail Services, Devices, File Systems, Network Services, Shell

29 2.5

Unix Korn Shell Script-

ing

The UNIX Korn Shell Scripting test measures the candidate's knowledge of Korn Shell Scripting. Designed for scripting

professionals, this test covers the following topics: Korn Shell Basics, Shell Initialization, Command-Line Editing, Script

Creation and Execution, Script Variables, Flow Control, Integer Variables and Arithmetic, Script I/O, Functions, Built-in

Script Commands, and Script Debugging.

46 2.5

Unix Programming

(General)

The UNIX Programming (General) test measures the candidate's knowledge of programming in a UNIX environment.

Designed for experienced programmers, this test covers the following topics: Files and Directories, I/O, Interprocess Com-

munication, Process Control, Process Relationships, Signals, Unix Time Values/Utilities

31 2.5




TEST

LENGTH

(minutes)

UNIT

VALUE

VBScript 5.5 The VBScript 5.5 test measures the candidate's knowledge of programming using VBScript 5.5. Designed for experienced

programmers, this test covers the following topics: Principles of VBScript Functions/Statements, Objects, Operators, Pro-

gram Structure, and Script Engine.

35 2.5

Visual Basic 6.0 The Visual Basic 6.0 test measures the candidate's knowledge of programming using Visual Basic 6.0. Designed for

experienced programmers, this test covers the following topics: Basics, Controls, Data Access, Data Types, Interfacing

with Windows, and Program Development.

37 2.5

Visual Basic 6.0 Funda-

mentals

The Visual Basic 6.0 Fundamentals test measures the candidate's knowledge of programming in Visual Basic 6.0. De-

signed for entry-level programmers, this test includes the following topics: Application Design, Common Windows Objects,

IDE Tools, Object-Oriented Coding, Primary Language Features, User-Defined Procedures, and User Interface Objects.

33 2.5

Visual Basic.NET The Visual Basic.NET test measures the candidate's knowledge of programming with VB using the .NET framework.

Designed for experienced programmers, this test includes the following topics: Classes/Inheritance, Consuming Re-

sources, Data Access, Debugging, Distributed Applications, Language Fundamentals, Web Forms, and Windows Forms.

40 2.5

Visual Basic.NET Fun-

damentals

The Visual Basic.NET Fundamentals test measures the candidate's knowledge of programming with VB using the .NET

framework. Designed for entry-levels programmers, this test includes the following topics: .NET Framework, Classes and

Inheritances, Control Flow, Data Access, Troubleshooting, VB.NET Language, Variables and Types, Web Forms, and

Windows Forms.

34 2.5

Visual C++ The Visual C++ test measures the candidate's knowledge of programming using Visual C++. Designed for experienced

programmers, this test covers the following topics: .NET Programming, ATL, C++/CLI, COM Programming, MFC, Stand-

ard C++, Visual C++ IDE, and Win32 Programming.

30 2.5

Visual FoxPro 6.0 The Visual FoxPro 6.0 Programming test measures the candidate's knowledge of database development using Visual

FoxPro 6.0. Designed for experienced programmers, this test covers the following topics: Classes and OOP; Commands;

Data Design; Forms, Controls, and Menus; Functions; Programming and Development; and SQL.

40 2.5

Voice over Internet

Protocol (VoIP)

The Voice over Internet Protocol test measures the candidate's knowledge of VoIP. Designed for experienced profession-

als, this test covers the following topics: IP Telephony Basics, Protocols, Standards, Hardware, Quality of Service, and

Application.

28 2.5

VSAM The Virtual Storage Access Method (VSAM) test measures he candidate's knowledge of he different architectures and

technologies used in Wide Area Networks. Designed for experienced network administrators, his test covers the following

topics: Backup and Reorganization, Design, General, IDCAMS, Listcat, Performance, Security, and Structure.

31 2.5

WAN Technologies The WAN Technologies test measures the candidate's knowledge of the different architectures and technologies used in

Wide Area Networks. Designed for experienced network administrators, this test covers the following topics: Basic

Knowledge, Choosing WAN Service, RAS, Routing, WAN Connections, WAN Methodology, WAN Support, and WAN

Types.

23 2.5

Web Design for Acces-

sibility

The Web Design for Accessibility test measures the candidate's knowledge of designing and maintaining a Web site that

is easily accessible for those with disabilities. Designed for Web designers and administrators, this test is based on the

W3C Accessibility standards and covers the following topics: Basic Principles, Assistive Technology, CSS Techniques,

Emerging Technologies, General Knowledge, HTML Techniques, Programming Languages, and WAI Guidelines.

29 2.5

Web Server Administra-

tion

The Web Server Administration test measures the candidate's knowledge of the key issues and concepts in administering

a web server. This test is more general and focuses on higher-level issues than our vendor-specific web server admin-

istration tests (Apache HTTP Server 1.3.12, MS Internet Information Server). The test covers the following topics: Connec-

tivity Issues, Data Integrity, General Knowledge, Monitoring, Planning, Protocols, Resource Access, Server Optimization,

29 2.5




TEST

LENGTH

(minutes)

UNIT

VALUE

Web Services Applica-

tion Engineering

The Web Services Application Engineering test measures the candidate's knowledge of Web Services implementation.

Designed for Web architects and software engineers as well as applications developers, his test covers the following

topics: Architecture and Design, Completing Web Services, Security, SOAP, SOAP-RPC, UDDI, Web Services Overview,

WSDL, and XML Implementation.

31 2.5

Web Services Concepts The Web Services Concepts test measures the candidate's knowledge of Web Services. Designed for experiences Web

architects and software engineers, as well as application developers, this test includes the following topics: Applica ion

Design, Application Implementation, Architecture, Major Frameworks, Protocol/API Groups, Roles, Service Description

and Discovery Layers, and Transport and XML Messaging Layers.

26 2.5

WebSphere MQ The WebSphere MQ test measures the candidate's knowledge of WebSphere. Designed for application engineers, archi-

tects, and programmers, this test covers the following topics: Administration; Application Programming; Commands; Inter-

communication & Queue Manager Clusters; and MQSeries Concepts, Planning & Installation.

32 2.5

Windows Application

Program Interface

The MS Windows Application Program Interface test measures the candidate's knowledge of programming using the

Windows API. Designed for experienced programmers, this test covers the following topics: Graphics, System, and User

Interface.

29 2.5

WinRunner 6.0 The WinRunner 6.0 test measures the candidate's knowledge of the Mercury Interactive WinRunner software. Designed

for experienced technical managers and engineers, this test covers the following topics: Record/Run, Synchronization,

Checkpoints, the GUI Map, and Modular Test Tree.

29 2.5

Wireless Network Tech-

nology

The Wireless Network Technology test measures the candidate's knowledge of technology in use for wireless data trans-

mission. Designed for network administrators, this test covers the following topics: Architecture, Cellular, Group Special

Mobile (GSM), PCS Network Design, D-Amps, HDML, and Wireless Technologies.

29 2.5

XHTML 1.1 The XHTML 1.1 test measures he candidate's knowledge of coding web pages using XHTML. Designed for the experi-

enced coder, this test includes the following topics: Cascading Style Sheets, Forms, Miscellaneous XHTML Issues, Modu-

larization, Multimedia and Objects, Tables, and XML Compliance.

27 2.5

XML The XML test measures he candidate's knowledge of the Extensible Markup Language. Designed for experienced cod-

ers, this test covers the following topics: Data Access, Linking and Referencing, Presentation, Programming Models,

Schema and Security, W3C Standards, Web Feeds and XML Vocabularies, and Web Services.

26 2.5

XML Concepts The XML Concepts test measures the candidate's knowledge of the most important aspects of XML. Designed for non-

technical professionals, support personnel, and supervising managers, this test includes he following topics: Applied

XML, Related Standards, Software Development, Structuring Data, he XML Standard, Web Presentation, Web Technolo-

gies, and XML Characteristics.

27 2.5

XSL The XSL test measures your knowledge of the W3C Extensible Stylesheet Language and how a specifica ion is used to

separate the content when creating XML or HTML pages. Designed for experienced web and software developers, this

test covers the following topics: XSL Transformation, XSL Formatting, XSL Software, and general XSL knowledge.

34 2.5

Bankruptcy Law The Bankruptcy Law assessment measures a candidate's knowledge of bankruptcy law definitions, types of debt, and he

types of bankruptcy. It also measures a candidate's knowledge of the bankruptcy law proceedings.

60 1


Legal Assessments


TEST

LENGTH

(minutes)

UNIT

VALUE

Contract Law The Contract Law assessment measures a candidate's knowledge of contract elements and terms, as well as classifica-

tion of contracts. It also tests a candidate's knowledge of types of discharges and damages associated wi h contract law.

60 1

Criminal Law The Criminal Law assessment evaluates a candidate's knowledge of basic criminal law terms and the types of crimes. It

also tests a candidate's knowledge of the criminal law procedure.

60 1

General Law The General Law assessment measures a candidate's knowledge of municipal, state, and federal court systems as well

as the American legal system. This assessment also tests the candidate's knowledge of classifications of law.

60 1

Legal Audio Transcrip-

tion

The Legal Audio Transcription assessment measures the candidate's ability to transcribe a legal report. 5 1

Legal Research The Legal Research assessment measures a candidate's knowledge of basic legal research. This assessment tests the

candidate's ability to read and write legal citations, as well as decipher Shepard's citations.

60 1

Legal Spelling - Multiple

Choice

The Legal Spelling multiple choice assessment measures the candidate's ability to correctly spell words in written commu-

nication.

10 1

Legal Spelling - Short

Answer

The Legal Spelling short answer assessment measures the candidate's ability to correctly spell legal words in written

communication.

10 1

Legal Terminology The Legal Terminology assessment measures the candidate's ability to correctly identify words in written communication. 20 1

Legal Typing The Legal Typing assessment measures the candidate's speed and accuracy at typing a legal report. This typing test

uses the following formula to determine the Net Words Per Minute score: Net Words Per Minute = Gross Words Per Mi-

nute - Total Errors

5 1

Legal Vocabulary The Legal Vocabulary assessment measures the candidate's ability to correctly identify words in written legal communica-

tion.

20 1

Litigation The Litigation assessment measures a candidate's knowledge of trial basics, trial and appellate procedures, and trial

documents. This assessment also tests the candidate's knowledge of types of evidence as well as the principles of juris-

diction and venue.

60 1

WordPerfect 9.0 for

Legal

WordPerfect 9.0 is a word processing application that allows users to create and manage text-based documents. The

assessment evaluates the candidate's experience in creating and managing document files, editing and formatting text,

and formatting document

35 1


Legal Assessments


TEST

LENGTH

(minutes)

UNIT

VALUE

Global Personality In-

ventory - AUS

The Global Personality Inventory - AUS assessment is one of the most widely used personality questionnaires; with an

impressive international research base. It predicts job performance for managers and professionals and is suitable for

selec ion, training

50 1.5


ventory - Director Proc-

tored

The Global Personality Inventory - Director Proctored solution predicts job performance for directors. In this solution, the

candidate answers job-related multiple-choice questions about nine higher-level personality factors and 37 lower-level

dimensions.

50 1.5


ventory - DUT

The Global Personality Inventory - DUT assessment is one of the most widely used personality questionnaires; with an


selec ion, trainin

50 1.5

Global Personality

Inventory - Executive

Proctored

In this solution, the candidate answers job-related multiple-choice questions about nine higher-level personality factors

and 37 lower-level dimensions. The Global Personality Inventory solu ion measures thinking, planning and execution,

facilitating lea

50 1.5


ventory - FRE

The Global Personality Inventory - FRE assessment is one of the most widely used personality questionnaires; with an


selec ion, training

50 1.5


ventory - Front Line

Manager Proctored

The Global Personality Inventory - Front Line Manager Proctored solution predicts job performance for managers. In this

solution, the candidate answers job-related multiple-choice questions about nine higher-level personality factors and 37

lower-level di

50 1.5


ventory - GER

The Global Personality Inventory - GER assessment is one of the most widely used personality questionnaires; with an


selec ion, training

50 1.5


ventory - PHI

The Global Personality Inventory is a comprehensive measure of normal adult personality designed for use in organiza-

tional environments. In this assessment, the candidate answers job-related multiple-choice questions about nine higher-

level personality fa

50 1.5


ventory - Professional

Proctored

The Global Personality Inventory - Professional Proctored solution predicts job performance for professionals. In this

solution, the candidate answers job-related multiple-choice questions about nine higher-level personality factors and 37

lower-level dim

50 1.5


ventory - SPA

The Global Personality Inventory - SPA assessment is one of the most widely used personality questionnaires; with an


selec ion, training

50 1.5


ventory - SWE

The Global Personality Inventory - SWE assessment is one of the most widely used personality questionnaires; with an


selec ion, training

50 1.5

Adobe Illustrator 8.0 The Adobe llustrator 8.0 test measures the candidate's knowledge of Adobe Illustrator 8.0. Designed for experienced

users, this test covers the following topics: Color Images, Image Basics, Printing, Text, and General Knowledge.

20 2.5




TEST

LENGTH

(minutes)

UNIT

VALUE

Adobe Illustrator CS The Adobe Illustrator CS test measures the candidate's knowledge of Adobe Illustrator CS. Designed for experienced

users, this test covers the following topics: Automation and Customization, Color, Compiling Objects, Enhancing Artwork,

Interaction with Web and Other Applications, Interface, Objects and Shapes, and Type.

23 2.5

Adobe InDesign CS The Adobe InDesign CS test measures he candidate's knowledge of Adobe InDesign CS. Designed for the experienced

user, but an average performer in this role should pass this test. This test covers the following topics: Colors, Document

Setup, Drawing, Exporting Documents, Interface, Multimedia, Objects, Typography.

20 2.5

Adobe InDesign CS3 The Adobe InDesign CS3 test measures the candidate's knowledge of Adobe InDesign CS3. Designed for the experi-

enced user, but an average performer in this role should pass this test. This test covers the following topics: Color, Imag-

es, Interface, Objects and Layouts, Output, Pages and Styles, Tools, and Typography.

21 2.5

Adobe PageMaker 6.5 The Adobe PageMaker 6.5 test measures the candidate's knowledge of Adobe PageMaker 6.5. Designed for experienced

users, this test covers the following topics: Advanced Features, Color, Document Layout, Graphics, Linked Files, Output-

ting/Exporting, Portability, Typography, and User Interface.

21 2.5

Adobe Photoshop 7.0 The Adobe Photoshop 7.0 test measures the candidate's knowledge of Adobe Photoshop 7.0. Designed for experienced

users, this test includes the following topics: Color, Drawing and Editing, Efficiency, Image Control, Layers, Masks and

Channels, Painting and Retouching, Saving and Exporting, Text, and the Work Area.

24 2.5

Adobe Photoshop CS The Adobe Photoshop CS test measures the candidate's knowledge of Adobe Photoshop. Designed for experienced

users, this test includes the following topics: File Management, Tools, Text, Filters and Effects, Efficiency and Automation,

Image Properties, Color, Layers, Masks and Channels, User Interface.

24 2.5

Adobe Photoshop CS3 The Adobe Photoshop CS3 test measures the candidate's knowledge of Adobe Photoshop CS3. This test covers the

following topics: Automation, Color Correction, Color Management, File Management, Layers, Painting and Drawing,

Retouching, Selecting, Text, and Web.

21 2.5

Basic Computer Literacy The Basic Computer Literacy assessment evaluates a candidate's knowledge of general computer terms. It also deter-

mines a candidate's ability to manage files, work with a Windows operating system and application software, as well as

access the Internet.

35 1

Computer Fundamentals

- Mac OS 8.6 (adaptive)

The Computer Fundamentals (Mac OS 8.6) test measures the candidate's basic knowledge of using a Macintosh comput-

er. Designed for all computers users, his test measures your knowledge of the most commonly used aspects of he com-

puter from using the Macintosh Operating System 8.6 and peripherals (printers, scanners, disk drives), to performing

common tasks in popular software programs. This test has the following topics: Applications, Control Panels, Cross-

17 1


- Mac OS X (adaptive)

The Computer Fundamentals (Mac OS X) test measures he candidate's knowledge of using a Macintosh computer.

Designed for all Macintosh computer users, this test measures the candidate's knowledge of the most commonly used

aspects of the Macintosh computer from using the Mac Operating System X and peripherals (printers, scanners, disk

drives) to performing common tasks in popular software programs. This test includes the following topics: Apple Menu,

15 1


- Mac OS X 10.4

(adaptive)

The Computer Fundamentals (Mac OS X 10.4) test measures the candidate's knowledge on the Macintosh computer.

Designed for all computers users, this test measures the candidate's knowledge of the most commonly used aspects of

the computer from using the Macintosh Operating System 10.4 and peripherals (printers, scanners, disk drives) to per-

forming common tasks in popular software programs. This test has the following topics: Applications, Internet and Net-

19 1


- Win 2000 (adaptive)

The Computer Fundamentals - Win 2000 (adaptive)test measures the candidate's basic knowledge using a personal

computer. While the test focuses on the skills of using any PC, it uses Windows 2000 as its basis. Designed for all com-

puters users, this test has the following topics: File Management, GUI, Hardware, Networks, Security, Software, Storage,

and Win 2000.

21 1




TEST

LENGTH

(minutes)

UNIT

VALUE


- Win 7 (adaptive)

The Computer Fundamentals (Win 7) test measures the candidate’s basic knowledge of using a personal computer. While

the test focuses on the skills of using any PC, it uses the Windows 7 platform as its basis. Designed for all computer us-

ers, this test includes the following topics: Basic Windows Features, Control Panel, Desktop and Taskbar, Files and Fold-

ers, Hardware, Internet, Networking, Office Applications, Performance, Maintenance, and Troubleshooting, and Security.

20 1


- Win XP (adaptive)

The Computer Fundamentals - Win XP (adaptive) test measures the candidate's basic knowledge of using a personal

computer. The test questions assume the use of the default Category View in Windows XP. While the test focuses on the

skills of using any PC, it uses the Windows XP platform as its basis. Designed for all computer users, this test includes the

following topics: Basic Windows Features, Control Panel, Desktop and Taskbar, Files and Folders, Hardware, Help and

22 1

Computer Literacy -

Windows 7 (adaptive)

The Computer Literacy (Windows 7) test measures knowledge of how to use a computer. Test questions are based on a

computer running the Windows 7 operating system in the default mode and default configuration. Designed for entry-level

computer users, this test includes the following topics: Applications, Connecting, Input / Output, Internet, Maintenance and

Settings, Multimedia, Storage, and Windows.

19 1

Computer Literacy -

Windows XP (adaptive)

The Computer Literacy (Windows XP) test measures the candidate's knowledge of how to use a computer. Test questions

are based on a computer running the Windows XP Professional operating system in the default (not classic) mode and

default configuration. Designed for entry level computer users, this test includes the following topics: how to install and

launch applications; connecting with other users through networks and by sharing files; using input/output devices such as

20 1

CorelDRAW 9.0 The CorelDRAW 9.0 test measures the candidate's knowledge of CorelDRAW 9.0. Designed for experienced users, this

test covers the following topics: Colors and Palettes, Creating Objects, Effects, File I/O, Manipulating Objects, Print and

PDF, User Interface, Working with Bitmaps, and Working with Text.

29 2.5

Dreamweaver CS3 The Dreamweaver CS3 test measures the candidate's knowledge of developing web sites using Macromedia's Dream-

weaver CS3 software. Designed for experienced designers, his test includes the following topics: Application Develop-

ment, Cascading Style Sheets, Layout, Media, Online Resources, Page Authoring, Standards, and Workspace.

21 2.5

Dreamweaver MX The Dreamweaver MX test measures the candidate's knowledge of developing Web sites using Macromedia's Dream-

weaver MX software. Designed for experienced designers, this test includes the following topics: Adding Interactivity,

Application Development, Application Environment, Collaboration & Productivity, Customizing & Extending, Media, Page

Authoring, Page Design, Page Management, and Site Management.

29 2.5

Dreamweaver MX 2004 The Dreamweaver MX 2004 test measures the candidate's knowledge of developing web sites using Macromedia's

Dreamweaver MX 2004 software. Designed for experienced designers, this test includes the following topics: Accessibility,

Application Development, Application Environment, Coding, Collaboration and Productivity, Interactivity, Layout, Media,

Page Authoring, and Site.

25 2.5

Fireworks MX 2004 The Fireworks MX 2004 test measures the candidate's knowledge of developing graphics for the Web with Fireworks MX

2004. Designed for experienced designers, but an average performer in this role should pass this test. This test covers he

following topics: Animation, Behaviors, Commands, Drawing, Effects, Exporting, Setup, Tools, and Web Images.

24 2.5

Flash CS3 The Flash CS3 test measures the candidate's knowledge of developing graphics presentations using Flash CS3. De-

signed for experienced developers, this test covers the following topics: Action Script 3.0, Animation and Tweening, Flash

Interface, Publishing, Runtime Environment, Sound and Video, Symbols and Library, and Text.

24 2.5

Flash MX The Flash MX test measures the candidate's knowledge of developing graphics presentations using Macromedia's Flash

MX. Designed for experienced developers, this test covers the following topics: Advanced Actions, Animation, Movie

Management, Publishing and Exporting, Scripting, Sound, Symbols, and Tools.

29 2.5

Flash MX 2004 The Flash MX 2004 test measures the candidate's knowledge of developing graphics presentations using Flash MX.

Designed for experienced developers, this test covers the following topics: ActionScript 2.0, Creating Graphics, Flash

Interface, Publishing, Sound and Video, Symbols and Library, Tweening and Animation.

26 2.5




TEST

LENGTH

(minutes)

UNIT

VALUE

French Basic Computer

Literacy

The French Basic Computer Literacy assessment evaluates a candidate's knowledge of general computer terms. It also

determines a candidate's ability to manage files, work with a Windows operating system and application software, as well

as access the Internet.

35 1

Internet Explorer 6 Internet Explorer 6 is a Microsoft Web browser application that integrates core technologies used in Windows operating

systems. The Internet Explorer 6 assessment measures a candidate's ability to perform common Web browsing tasks

using Internet Explorer 6 features and integrated Windows functions.

35 1

Internet Explorer 6 -

Essentials

Internet Explorer 6 is a Microsoft Web browser application that integrates core technologies used in Windows operating

systems. This test is used to identify a candidate's ability to perform common Web browsing tasks using Internet Explorer

6 features and integrated Windows functions.

25 1

Lotus 1-2-3 97 Lotus 1-2-3 97 is a spreadsheet application that allows users to enter and manipulate data in rows and columns. The

Lotus 1-2-3 97 assessment measures a candidate's experience in creating and managing worksheets, entering and man-

aging data, creating and modifying charts, and performing calculations.

45 1

Lotus 1-2-3 97 - Essen-

tials

Lotus 1-2-3 97 is a spreadsheet application that allows users to enter and manipulate data in rows and columns. The

Lotus 1-2-3 97 assessment measures a candidate's experience in creating and managing worksheets, entering and man-

aging data, creating and modifying charts, and performing calculations.

25 1

Microsoft Access 2000 Access 2000 is the database component of the Microsoft Office 2000 suite. The Access 2000 assessment evaluates the

candidate's experience in crea ing and managing database files, entering and modifying data, and crea ing and managing

tables, forms, reports, queries, pages and macros.

35 1

Microsoft Access 2000 -

Essentials

Access 2000 is the database component of the Microsoft Office 2000 suite. The Access 2000 assessment measures the

candidate's basic and intermediate skills in creating and managing database files, entering and modifying data, and creat-

ing and managing tables, forms, reports, queries, pages and macros.

25 1

Microsoft Access 2002 Access 2002 is the database component of the Microsoft Office 2002 suite. The Access 2002 assessment evaluates the

candidate's experience in crea ing and managing database files, entering and modifying data, and crea ing and managing

tables, forms, reports, queries, pages and macros.

35 1


Essentials

Access 2002 is the database component of the Microsoft Office 2002 suite. The Access 2002 Essentials assessment

measures the candidate's basic and intermediate experience in creating and managing database files, entering and modi-

fying data, and creating and managing tables, forms, reports, and pages.

25 1


Fundamentals (adaptive)

The Microsoft Access 2002 Fundamentals test is part of the fundamentals line of business applications tests. These tests

demonstrate that the candidate has the skills necessary to proficiently use the most popular business applications at a

user level. These tests are focused on the topics used daily by most professionals and do not include some of the ad-

vanced topics and skills found in our core business applications tests. Our MS Access 2002 Fundamentals test, part of our

23 1


(adaptive)

The Microsoft Access 2003 (adaptive) test, part of the Office 2003 suite, measures the candidate's knowledge of Access

2003. Designed for experienced users, this test includes the following topics: Automation and Integration, Data Manipula-

tion, Database Concepts, Database Planning & Design, Forms & Data Input, Multi-User Issues, Reports & Data Output,

User Interface & Application Refinement, and VBA

25 1



The Microsoft Access 2003 Fundamentals test is part of the fundamentals line of business applications tests. These tests



vanced topics and skills found in our core business applications tests. The core test in this area is the MS Access 2003

21 1




TEST

LENGTH

(minutes)

UNIT

VALUE

Microsoft Access 97 Access 97 is the database component of the Microsoft Office 97 suite. The Access 97 assessment evaluates the candi-

date's experience in managing database files, entering and modifying data, using reports.

45 1


Essentials

Access 97 is the database component of the Microsoft Office 97 suite. The Access 97 Essen ials assessment measures

the candidate's basic and intermediate experience in managing database files, entering and modifying data, using tables,

forms and reports.

25 1

Microsoft Excel 2000 Excel 2000 is the spreadsheet component of the Microsoft Office 2000 suite. The Excel 2000 assessment evaluates the

candidate's experience in crea ing and managing worksheets, entering and managing data, applying filters, inserting and

modifying charts and performing calculations.

35 1

Microsoft Excel 2000 -

Essentials

Excel 2000 is the spreadsheet component of the Microsoft Office 2000 suite. The Excel 2000 assessment measures the

candidate's basic and intermediate experience in creating and managing worksheets, entering and managing data, insert-

ing and modifying charts, and performing calculations.

25 1

Microsoft Excel 2002 Excel 2002 is the spreadsheet component of the Microsoft Office XP suite. The Excel 2002 assessment evaluates the

candidate's experience in crea ing and managing worksheets, entering and managing data, using formulas and functions,

and using the Task Pane.

35 1


Essentials

Excel 2002 is the spreadsheet component of the Microsoft Office XP suite. The Excel 2002 assessment measures the

candidate's basic and intermediate experience in creating and managing worksheets, entering and managing data, using

formulas and functions, and using the Task Pane.

25 1


Essentials

Microsoft Excel 2003 is the spreadsheet component of the Microsoft Office 2003 suite. The Excel 2003 - Essentials as-

sessment contains only basic and intermediate questions. This assessment evaluates the candidate's experience in creat-

ing data and content, analyzing data, printing and viewing workbooks and spreadsheets, formatting data and content,

managing workbooks, and collaborating with others.

25 1

Microsoft Excel 2003

(adaptive)

The Microsoft Excel 2003 test measures the candidate's knowledge of Excel 2003. Designed for experienced users, this

test includes the following topics: Charts, Data Entry, Data Manipulation, Formulas/Functions, Graphics, Software Inter-

face, VBA Interface, Web Interface.

24 1

Microsoft Excel 2003 Microsoft Excel 2003 is the spreadsheet component of the Microsoft Office 2003 suite. The Excel 2003 assessment evalu-

ates the candidate's experience in creating data and content, analyzing data, printing and viewing workbooks and spread-

sheets, formatting data and content, managing workbooks, and collaborating with others.

35 1



The Microsoft Excel 2003 Fundamentals (adaptive) test is part of the fundamentals line of business applica ions tests.

These tests demonstrate that the candidate has the skills necessary to proficiently use the most popular business applica-

tions at a user level. These tests are focused on the topics used every day by most professionals and do not include some

of the advanced topics and skills found in the core business applications tests. The core test in this area is the MS Excel

23 1

Microsoft Excel 2007 Microsoft Excel 2007 is the spreadsheet component of the Microsoft Office 2007 suite. The Excel 2007 assessment evalu-

ates the candidate's experience in sor ing and filtering data, entering basic formulas, modifying cell formatting and content,

inserting and labeling charts, using templates, saving workbooks for earlier versions of Excel, viewing and printing work-

books, managing workbooks and worksheets, adding headers, footers and page breaks, creating and labeling charts and

35 1


Essentials

Microsoft Excel 2007 is the spreadsheet component of the Microsoft Office 2007 suite. The Excel 2007 - Essentials as-

sessment contains only basic and intermediate questions. This assessment evaluates the candidate's experience in sort-

ing and filtering data, entering basic formulas, modifying cell formatting and content, inserting and labeling charts, using

templates, saving workbooks for earlier versions of Excel, viewing and printing workbooks, and managing workbooks and

25 1




TEST

LENGTH

(minutes)

UNIT

VALUE


(adaptive)

The Microsoft Excel 2007 (adaptive) test measures the candidate's knowledge of Excel 2007. Designed for experienced

users, this test includes the following topics: data entry, data manipulation, formulas and functions, graphics, using the

Excel software interface, the VBA interface, the Web interface, and external data.

21 1

Microsoft Excel 97 Excel 97 is the spreadsheet component of the Microsoft Office 97 suite. The Excel 97 assessment evaluates the candi-

date's experience in entering and modifying data, creating and managing worksheets, charts and macros.

45 1


Essentials

Excel 97 is the spreadsheet component of the Microsoft Office 97 suite. The Excel 97 Essentials assessment measures

the candidate's basic and intermediate experience in entering and modifying data, and creating and managing worksheets

25 1

Microsoft Front Page

2000

The Microsoft Front Page 2000 test measures the candidate's knowledge of developing Web sites using Microsoft's Front

Page 2000. Designed for experienced developers, this test covers the following topics: Creating and Managing Webs;

Creating Tables and Forms; Creating Web Pages; FP Client Compatibility; Front Page Components; General Knowledge;

Media; Publishing Web Sites; Site Analysis, Design, and Maintenance; Templates, Wizards, Tasks, and Frames; Web

19 2.5

Microsoft Internet Ex-

plorer 6.0 Fundamentals

(adaptive)

The Microsoft Internet Explorer 6.0 Fundamentals (adaptive) test measures the candidate's knowledge of the skills neces-

sary to proficiently use MS Internet Explorer at a user level. Designed for all users, this test covers he following topics:

Basic Features and Functions, Browser Usage, Customization, Privacy, Security, and Setup and Installation.

20 1

Microsoft Office 2003


The Microsoft Office 2003 Fundamentals test is a multi-section test that measures the candidate's knowledge of Microsoft

Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook. Test topics in MS Word include Layout and Format-

ting, Revising and Printing, and Standard Word Functions. Test topics in MS Excel include Data Entry and Manipulation,

Formulas, Functions and Charts, and Navigating and Printing. Test topics in MS Powerpoint include Creating, Editing, and

34 1

Microsoft Outlook 2000 -

Essentials

Microsoft Outlook 2000 is the e-mail application component of the Microsoft Office 2000 suite. The Microsoft Outlook 2000

Essentials assessment measures the candidate's ability to manage personal information documents, such as email mes-

sages, meetings, and tasks. The Microsoft Outlook 2000 assessment measures the candidate's ability to create new

messages, manage existing messages, work with tasks, meetings, and journal entries, and manage contacts.

25 1

Microsoft Outlook 2000 The Microsoft Outlook 2000 assessment measures a candidate's knowledge and skill in using Microsoft Outlook to man-

age personal information documents, such as email messages, meetings, and tasks. The Microsoft Outlook 2000 assess-

ment measures the candidate's ability to create new messages, manage exis ing messages, work with tasks, meetings,

and journal entries, use Outlook Today and manage contacts.

35 1

Microsoft Outlook 2002 The Microsoft Outlook 2002 assessment identifies a candidate's knowledge and skill in using the Microsoft Outlook 2002

e-mail application to create and view messages, schedule appointments and meetings, create and manage contacts, use

journal entries, assign tasks, and customize Outlook configurations to automate and simplify message management.

35 1

Microsoft Outlook 2002

- Essentials

Outlook 2002 is the e-mail application component of the Microsoft Office XP suite. The Outlook 2002 assessment

measures the candidate's basic and intermediate knowledge and skill in using the Microsoft Outlook 2002 e-mail applica-

tion to create and view messages, schedule appointments and meetings, and create and manage contacts.

25 1

Microsoft Outlook 2003 Outlook 2003 is the e-mail application component of the Microsoft Office 2003 suite. The Outlook 2003 assessment

measures the candidate's basic and intermediate knowledge and skill in using the Microsoft Outlook 2003 e-mail applica-

tion to format, print, and manage incoming and outgoing messages and attachments, schedule appointments and meet-

ings, create, manage, and share calendars and contacts, and configure basic Outlook messaging options.

25 1

Microsoft Outlook 2003


The Microsoft Outlook 2003 Fundamentals demonstrates that the candidate has the skills necessary to proficiently use the

most popular business applications at a user level. These tests are focused on the topics used daily by most professionals

and do not include advanced topics. This test covers the following topics: Address Book, Journals and Notes, Mail Man-

agement, Messages - Organization, Printing, Program Basics, Schedules and Calendars, Tasks.

25 1




TEST

LENGTH

(minutes)

UNIT

VALUE

Microsoft PowerPoint

2000

PowerPoint 2000 is the presentation component of the Microsoft Office 2000 suite. The PowerPoint 2000 assessment

evaluates the candidate's experience in creating and managing presentations, inserting and modifying charts, anima ion,

audio files, and hyperlinks.

35 1


2000 - Essentials


measures the candidate's basic and intermediate experience in creating and managing presentations, and inserting and

modifying charts and animation.

25 1


2002


evaluates the candidate's experience in creating and managing presentations, inserting and modifying charts, anima ion,

audio files, and hyperlinks.

35 1


2002 - Essentials

PowerPoint 2002 is the presentation component of the Microsoft Office 2002 suite containing only basic and intermediate

questions. The PowerPoint 2002 assessment measures the candidate's basic and intermediate experience in creating and

managing presentations, and inserting and modifying charts.

25 1


2003 - Essentials

PowerPoint 2003 is the presentation component of the Microsoft Office 2003 suite. The PowerPoint 2003 - Essentials

assessment contains only basic and intermediate questions. This test measures the candidate's basic and intermediate

knowledge and skill in creating and modifying presentations, formatting slides and slide text, adding graphics and special

effects, and delivering presentations.

25 1


2003 (adaptive)

The Microsoft PowerPoint 2003 (adaptive) test measures the candidate's knowledge of MS PowerPoint 2003. Designed

for experienced users, this test includes the following topics: Creating Presenta ions, Editing Text/Objects, Help and Re-

search, Managing and Delivering a Presentation, Menu Bar, Slide Show Enhancements/Changes, Publishing Presentation

Documents, Slide Setup & Preparation, Task Pane, and Workgroup Collaboration.

24 1


2003 Fundamentals

(adaptive)

The Microsoft PowerPoint 2003 Fundamentals (adaptive)test is part of our fundamentals line of business applications

tests. These tests demonstrate that he candidate has the skills necessary to proficiently use the most popular business

applications at a user level. These tests are focused on the topics used daily by most professionals and do not include

some of the advanced topics and skills found in our core business applications tests. This test includes the following top-

22 1


2007 - Essentials

Microsoft PowerPoint 2007 is the presentation component of the Microsoft Office 2007 suite. The PowerPoint 2007 -

Essentials assessment contains only basic and intermediate questions. This assessment evaluates the candidate's expe-

rience in creating and saving presentations, adding and modifying illustrative graphics, applying effects and animations,

formatting slides and presentation content, and reviewing and delivering presentations.

25 1


2007 (adaptive)

The Microsoft PowerPoint 2007 test measures the candidate's knowledge of Microsoft PowerPoint 2007. Designed for

experienced users, this test includes the following topics: Animation and Slideshows, Content, Interface, Objects, Presen-

tation Management and Delivery, Presentations, Proof and Review, Slide Setup and Presentation.

20 1

Microsoft PowerPoint 97 PowerPoint 97 is the presenta ion component of the Microsoft Office 97 suite. The PowerPoint 97 assessment evaluates

the candidate's experience in managing and editing presentation slides, inserting and editing graphics, charts, and tables.

45 1

Microsoft PowerPoint 97

- Essentials

PowerPoint 97 is the presenta ion component of the Microsoft Office 97 suite. The PowerPoint 97 Essentials assessment

evaluates the candidate's experience in managing and editing presentation slides, inserting and editing graphics, charts,

and tables.

25 1

Microsoft Project 2000 Microsoft Project 2000 is a software application that allows users to manage a full range of projects. The Microsoft Project

2000 assessment measures the candidate's experience in creating new projects, adding and assigning resources and

tasks, customizing project settings, tracking and analyzing project progress, creating and customizing reports, and updat-

ing and exchanging project information.

35 1




TEST

LENGTH

(minutes)

UNIT

VALUE

Microsoft Project 2002 The Microsoft Project 2002 test measures the candidate's knowledge of Microsoft Project 2002. Designed for experienced

users, this test covers the following topics: Features and Functionality, Programming and Customization, Project Budget-

ing, Project Planning, Project Reporting, Project Resources, Project Scheduling, Project Tracking, and Project Views.

31 1

Microsoft Publisher

2000

The Microsoft Publisher 2000 test measures the candidate's knowledge of Microsoft Publisher 2000. Designed for experi-

enced users, this test covers the following topics: Basics, Forms and Tables, Mail Merge, Objects, Office Integration, Page

Layout, Printing, Producing Publications, Publisher Help, Templates, Troubleshooting, and Web Publications.

17 2.5

Microsoft Windows 2000 Windows 2000 is an operating system that allows users to manage computer software and files. The Windows 2000 as-

sessment measures the candidate's experience in starting program files, using Windows Explorer, managing files, creat-

ing shortcuts, installing software components, and modifying the computer display.

35 1


- Spanish

Se le pedirá ejecutar operaciones en un ambiente simulado semejante a la aplicación actual. Tendrá dos intentos por

cada pregunta. Intentando abrir Ayuda o personalizar el software cuenta como un error. Dado que este examen tiene un

tiempo limitado, debe contestar a las preguntas lo mas rápido posible. El reloj aparece bajo el rubríco Tiempo Restante.

Cuando su respuesta está registrada, la próxima pregunta aparecerá automá icamente. Si desea saltar una pregunta,

35 1

Microsoft Windows 98 Windows 98 is an operating system that allows users to manage computer software and files. The Windows 98 assess-

ment measures the candidate's experience in starting program files, using Windows Explorer, managing files, creating

shortcuts, installing software components, and modifying the computer display.

35 1

Microsoft Windows XP Windows XP is an opera ing system that integrates the strengths of Windows 2000 standards-based security, manageabil-

ity, and reliability wi h the best features of Windows Millenium Edition. The Windows XP assessment measures the candi-

date's experience with XP desktop settings, assigning network drives and searching for computers, managing files and

programs in Windows Explorer, using Control Panel components, basic performance and maintenance tasks, and finding

35 1

Microsoft Windows XP -

Essentials

Windows XP is an opera ing system that integrates the strengths of Windows 2000 standards-based security, manageabil-

ity, and reliability wi h the best features of Windows Millenium Edition. The Windows XP Essentials assessment measures

the candidate's basic and intermediate experience with XP desktop settings, assigning network drives and searching for

computers, managing files and programs in Windows Explorer, and using Control Panel components and basic perfor-

25 1

Microsoft Word 2000 Word 2000 is the word processing component of the Microsoft Office 2000 suite. The Word 2000 assessment evaluates

the candidate's experience in creating and managing document files, editing and sorting text, printing documents, using

graphics and drawing objects, formatting text and document pages, creating hyperlinks and custom toolbars, adding Auto-

Text entries, running macros, inserting and managing a table of contents, and sharing information with other users and

35 1

Microsoft Word 2000 -

Essentials

Word 2000 is the word processing component of the Microsoft Office 2000 suite asking only basic and intermediate ques-

tions. The Word 2000 Essen ials assessment measures the candidate's basic and intermediate experience in creating and

managing document files, editing and sorting text, printing documents, using graphics and drawing objects, formatting text

and document pages, and creating hyperlinks.

25 1


Essentials

Word 2002 is the word processing component of the Microsoft Office XP suite containing only basic and intermediate

questions. The Word 2002 Essentials assessment measures the candidate's basic and intermediate experience in creat-

ing and managing document files, using he Task Pane and Smart Tag features, editing and sorting text, using graphics

and drawing objects, and formatting text and document pages.

25 1

Microsoft Word 2002 Word 2002 is the word processing component of the Microsoft Office XP suite. The Word 2002 assessment evaluates the

candidate's experience in crea ing and managing document files, using the Task Pane and Smart Tag features, editing

and sorting text, printing documents, using graphics and drawing objects, formatting text and document pages, creating

hyperlinks and custom toolbars, inserting and managing a table of contents, formatting tables, and sharing information

35 1

Microsoft Word 2003 Microsoft Word 2003 is the word processing component of the Microsoft Office 2003 suite. The Word 2003 assessment

evaluates the candidate's experience in organizing and formatting tables, paragraphs, fonts styles, AutoText entries,

bulleted and numbered lists, envelopes and labels, formatting and managing documents using templates, print settings,

spelling and grammar tools, creating content with clipart, graphics, charts and symbols, and using document reviewing

35 1




TEST

LENGTH

(minutes)

UNIT

VALUE


Essentials

Microsoft Word 2003 is the word processing component of the Microsoft Office 2003 suite. The Word 2003 - Essentials

assessment contains only basic and intermediate questions. This assessment evaluates the candidate's experience in

organizing and formatting tables, paragraphs, fonts styles, AutoText entries, bulleted and numbered lists, envelopes and

labels, formatting and managing documents using templates, print settings, spelling and grammar tools, creating content

25 1

Microsoft Word 2003

(adaptive)

The Microsoft Word 2003 test, measures he candidate's knowledge of Microsoft Word 2003. Designed for experienced

users, this test covers the following topics: Advanced Features, Document Creation, Formatting, Page Layout, Revising

and Printing, Shortcuts, and Word General Knowledge.

22 1

Microsoft Word 2003


The Microsoft Word 2003 Fundamentals test is part of the fundamentals line of business applications tests. These tests



vanced topics and skills found in our core business applications tests. The core test in this area is the Microsoft Word

21 1

Microsoft Word 2007 Microsoft Word 2007 is the word processing component of the Microsoft Office 2007 suite. The Word 2007 assessment

evaluates the candidate's experience in using templates to create new documents, saving, printing, and viewing docu-

ments, creating and formatting tables, paragraphs, fonts styles, graphics, and bulleted and numbered lists, modifying page

layout options including footers, margins, and pagination, using mail merge features to create documents for mass mail-

35 1


Essentials

Microsoft Word 2007 is the word processing component of the Microsoft Office 2007 suite. The Word 2007 - Essentials

assessment contains only basic and intermediate questions. This assessment evaluates the candidate's experience in

using templates to create new documents, saving documents for previous versions of Word users, printing and viewing

documents, creating and formatting tables, paragraphs, fonts styles, graphics, and bulleted and numbered lists, modifying

25 1

Microsoft Word 2007

(adaptive)

The Microsoft Word 2007 (adaptive) test measures the candidate's knowledge of Microsoft Word 2007. Designed for

experienced users, this test covers the following topics: Document Creation, Document Window Views, Graphics and

Tables, New Features, Page Layout, Protecting Documents, Reviewing, and Op ions.

20 1

Microsoft Word 97 Word 97 is the word processing component of he Microsoft Office 97 suite. The Word 97 assessment evaluates the can-

didate's experience in creating and managing document files, editing and formatting text and document pages, creating

and modifying tables, and merging documents.

45 1

Microsoft Word 97 -

Essentials

Word 97 is the word processing component of he Microsoft Office 97 suite. The Word 97 Essentials assessment

measures the candidate's basic and intermediate experience in creating and managing document files, editing and format-

ting text and document pages, creating and modifying tables, and merging documents.

25 1

Quark XPress 4 The QuarkXPress 4 test measures the candidate's knowledge of Quark Xpress 4. Designed for experienced users, this

test covers the following topics: Character Formatting, Color Management, Configuring and Customizing, Document Man-

agement, Graphics, Miscellaneous, Object Placement, Page Layout, Paragraph Format ing, Printing and Output, Text

Editing, and Text/Picture Boxes.

28 2.5

Web Design Concepts The Web Design Concepts test measures the candidate's knowledge of the core areas of web design. Designed for expe-

rienced web designers, this test includes the following topics: web page design, internet architecture and protocols, HTML

4.0, cascading style sheets, and browsers.

21 2.5

Web Development Con-

cepts

The Web Development Concepts test measures the candidate's knowledge of the core areas common to all web devel-

opment whether it be client-side or server-side. Designed for experienced web developers, this test includes the following

topics: Cascading Style Sheets (CSS), Databases, Graphics, HTML/XHTML, Internet Knowledge, JavaScript, Program-

ming, and XML, Web Services, and RSS.

27 2.5

Word Pro 9.0 WordPro 9.0 is a word processing application that allows users to create and manage text-based documents. The Word-

Pro 9.0 assessment evaluates the candidate's experience in creating and managing document files, editing and format ing

text, formatting document pages, creating and editing tables, performing mail merge operations, creating and running

macros, and inserting and modifying a table of contents.

45 1




TEST

LENGTH

(minutes)

UNIT

VALUE

Word Pro 9.0 - Essen-

tials

WordPro 9.0 is a word processing application that allows users to create and manage text-based documents. The Word-

Pro 9.0 Essentials assessment measures the candidate's basic and intermediate experience in creating and managing

document files, editing and formatting text, format ing document pages, creating and editing tables, performing mail merge

operations, and inserting and modifying a table of contents.

25 1

Word Processing Fun-

damentals

The Word Processing Fundamentals test demonstrate that he candidate has the skills necessary to proficien ly use the

most popular business applications at a user level. These tests are focused on the topics used daily by most profession-

als. The Word Processing Fundamentals test covers the following topics:Advanced Features, Basic Settings, Document

Creation, Document Exchange, Formatting, Page Layout, Revision, and Shortcuts.

18 1

WordPerfect 8.0 WordPerfect 8.0 is a word processing application that allows users to create and manage text-based documents. The

WordPerfect 8.0 assessment evaluates the candidate's experience in creating and managing document files, editing and

formatting text, formatting document pages, performing mail merges, creating and running macros, and inserting and

managing a table of contents.

45 1

WordPerfect 8.0 - Essen-

tials


WordPerfect 8.0 Essentials assessment measures he candidate's basic and intermediate experience in creating and

managing document files, editing and formatting text, formatting document pages, and performing mail merges.

25 1

WordPerfect 9.0 WordPerfect 9.0 is a word processing application that allows users to create and manage text-based documents. The

WordPerfect 9.0 assessment evaluates the candidate's experience in creating and managing document files, editing and

formatting text, and formatting document pages.

35 1

WordPerfect 9.0 - Essen-

tials


WordPerfect 9.0 Essentials assessment measures he candidate's basic and intermediate experience in creating and

managing document files, editing and formatting text, and formatting document pages.

25 1

Call Center plus Sales

Unproctored

In the Call Center plus Sales Unproctored solution, the candidate answers job-related multiple-choice questions in the

areas of personality, background, and judgment. This solution measures customer focus and sales focus.

27 1


Solution Series


TEST

LENGTH

(minutes)

UNIT

VALUE

Call Center Unproctored In the Call Center Unproctored solution, the candidate answers job-related multiple-choice questions in the areas of per-

sonality, background, and judgment. This solution measures customer focus, achievement orientation, and dependability.

26 1

Clerical plus Customer

Service Unproctored

In the Clerical plus Customer Service Unproctored solu ion, the candidate answers job-related multiple-choice questions in

the areas of personality, background, and judgment. This solution measures customer focus, achievement orientation,

dependability, conscientiousness, and retention.

43 1

Clerical Unproctored In the Clerical Unproctored solution, the candidate answers job-related multiple-choice questions in the areas of personal-

ity, background, and judgment. This solution measures achievement orientation, dependability, conscientiousness, and

retention.

40 1

Collections Unproctored In the Collections Unproctored solution, the candidate answers job-related multiple-choice questions in the areas of per-

sonality, background, and judgment. This solution measures customer focus and sales focus.

30 1

Customer Service plus

Sales Unproctored

In the Customer Service plus Sales Unproctored solution, the candidate answers job-related multiple-choice questions in

the areas of personality, background, and judgment. This solution measures customer focus and sales focus.

26 1

Customer Service Un-

proctored

In the Customer Service Unproctored solu ion, the candidate answers job-related multiple-choice questions in the areas of

personality, background, and judgment. This solution measures customer focus, conscientiousness, and retention.

24 1

Director - Senior Manag-

er Unproctored

In the Director - Senior Manager Unproctored solution, the candidate answers job-related multiple-choice questions in he

areas of personality, background, and judgment. This solution measures director poten ial, director judgment, business

acumen, drive for results, building relationships, and self motivation.

38 2

Executive Officer Un-

proctored

In the Executive Office Unproctored solution, the candidate answers job-related multiple-choice questions in the areas of

personality, cognition, background, and judgment. It measures executive potential, problem solving, business acumen,

drive for results, building relationships, self motivation and debilitating leadership.

52 2.5

Front Line Manager

Unproctored

In the Front Line Manager Unproctored solution, the candidate answers job-related multiple-choice questions in the areas

of personality, background, and judgment. This solution measures business leadership, leadership motivation, interper-

sonal leadership, self leadership, management potential, and management judgment.

33 2

General Skilled Unproc-

tored

In the General Skilled Unproctored solution, he candidate answers job-related multiple-choice questions in he areas of

personality, background, and judgment. This solution measures achievement orientation, dependability, conscientious-

ness, and retention.

26 1

Intermediate Sales

Unproctored

The Intermediate Sales Unproctored solution is appropriate for jobs requiring 3 to 5 years of experience. In this solution,

the candidate answers job-related mul iple-choice questions in the areas of personality, background, and judgment. The

Intermediate Sales Unproctored solution measures persistence and planfulness, sales potential, and customer focus.

27 1.5

IT Professional - Individ-

ual Contributor Unproc-

tored

In the IT Professional-Individual Contributor Unproctored solution, the candidate answers job-related mul iple-choice

questions in he areas of personality, background, and judgment. This solution measures professional potential, business

acumen, building relationships, drive for results, and self motivation.

42 1.5


Solution Series


TEST

LENGTH

(minutes)

UNIT

VALUE

Mechanical Operator

Unproctored

In the Mechanical Operator Unproctored solution, the candidate answers job-related multiple-choice questions in the

areas of personality, background, and judgment. It measures achievement orientation, dependability, conscientiousness,

and retention.

26 1

Professional - Individual

Contributor Unproctored

In the Professional-Individual Contributor Unproctored solution, the candidate answers job-related multiple-choice ques-

tions in the areas of personality, cognition, background, and judgment. This solution measures professional potential,

business acumen, building relationships, drive for results and self motivation.

43 1.5

Sales Manager Unproc-

tored

In the Sales Manager Unproctored solution, the candidate answers job-related mul iple-choice questions in the areas of

personality, background, and judgment. This solution measures management potential, management judgment, sales

potential, sales drive, and confidence and independence.

33 2

Semi-Skilled Unproc-

tored

In the Semi-Skilled Unproctored solution, the candidate answers job-related multiple-choice questions in the areas of

personality, background, and judgment. This solution measures achievement orientation, dependability, conscientious-

ness, and retention.

26 1

Senior Sales Unproc-

tored

The Senior Sales Unproctored solution is appropriate for jobs requiring greater than 5 years of experience. In this solution,

the candidate answers job-related mul iple-choice questions in the areas of personality, background, and judgment. The

Senior Sales Unproctored solution measures sales potential, sales drive, and confidence and independence.

30 2

AUS Contact Center 5.0

One Sitting Supervised

Navigation, Service Orientation, Tactful Problem Solving, Data Entry Speed, Data Entry Accuracy, Achievement Orienta-

tion, Call Centre Retention

45 1.5


Job Family: Call Center


TEST

LENGTH

(minutes)

UNIT

VALUE

AUS Contact Center 5.0

One Sitting Unsuper-

vised

Call Centre Data Entry Skills, Working with Information, Customer Focus, Call Centre Retention 39 1.5

AUS Contact Center

with Sales 5.0 One Sit-

ting Supervised

Navigation, Service Orientation, Tactful Problem Solving, Data Entry Speed, Data Entry Accuracy, Persistence, Call Cen-

tre Retention

39 1.5

AUS Contact Center

with Sales 5.0 One Sit-

ting Unsupervised

Call Centre Data Entry Skills, Customer Focus, Persistence, Call Centre Retention 28 1.5

Call Center 4.5 Proc-

tored

Dependability, Customer Focus, Achievement Orientation, Call Center Skills, Following Instructions 47 1.5

Call Center One Sitting

Proctored

Working with Information, Conscientiousness, Customer Focus, Dependability 43 1.5

Call Center One Sitting

Unproctored

Dependability, Customer Focus, Achievement Orientation 26 1.5

Call Center with Sales

4.5 Proctored

Customer Focus, Sales Focus, Call Center Skills, Following Instructions 46 1.5


One Sitting Proctored

Working with Information, Sales Focus, Customer Focus 39 1.5


One Sitting Unproctored

Customer Focus, Sales Focus 24 1.5

Collections 4.5 Proc-

tored

Call Center Skills, Customer Focus, Sales Focus 45 1.5

Collections One Sitting

Proctored

Working with Information, Customer Focus, Sales Focus 42 1.5


Proctored/Finance Col-

lections 1 sitting proc-

tored

Collector Numerical Skills, Revenue Recovery, Customer Focus, Persistence and Planfulness 47 1.5


Job Family: Call Center


TEST

LENGTH

(minutes)

UNIT

VALUE


Unproctored/Finance

Collections One sitting

unproctored

Persistence and Planfulness, Customer Focus, Revenue Recovery 35 1.5

Contact Center 5.0 One

Sitting Proctored

Navigation, Service Orientation, Tactful Problem Solving, Data Entry Speed, Data Entry Accuracy, Achievement Orienta-

tion, Contact Center Retention

45 1.5

Contact Center 5.0 One

Sitting Unproctored

Contact Center Data Entry Skills, Working with Information, Customer Focus, Contact Center Retention 39 1.5

Contact Center with

Sales 5.0 One Sitting

Proctored

Navigation, Service Orientation, Tactful Problem Solving, Data Entry Speed, Data Entry Speed, Persistence, Contact

Center Retention

39 1.5

Contact Center with

Sales 5.0 One Sitting

Unproctored

Contact Center Data Entry Skills, Customer Focus, Persistence, Contact Center Retention 28 1.5

Entry-Level Collections

one sitting unproctored

Customer Focus, Sales Focus 27 1.5

Healthcare Call Center 1

sitting proctored

Customer Focus, Emotional Resilience, Healthcare Working With Information, Call Center Skills 50 1.5

Healthcare Call Center


Dependability, Customer Focus, Emotional Resilience 29 1.5

Integration Test Solu-

tion 2

Customer Focus 6 1

Phone Banker One Sit-

ting Proctored

Working With Informa ion, Customer Focus, Learning Potential, Sales Focus 45 3

Phone Banker One Sit-

ting Unproctored

Learning Potential, Persistence and Planfulness, Customer Focus, Dependability 31 3

Admin 4.5 Proctored Achievement Orientation, Dependability, Conscientiousness, Typing Skills, Basic Computer Literacy 68 1.5


Job Family: Clerical


TEST

LENGTH

(minutes)

UNIT

VALUE

Admin with Customer

Service 4.5 Proctored

Typing Skills, Basic Computer Literacy, Achievement, Orientation, Dependability, Conscientiousness, Customer Focus 74 1.5

Clerical /Clerical without

Customer Service One

Sitting Unproctored

Achievement Orientation, Dependability, Conscientiousness,

Retention

38 1.5

Clerical 4.5 Proctored Data Entry Skills, Basic Computer Literacy, Achievement Orientation, Dependability, Conscien iousness 67 1.5

Clerical with Customer

Service / Clerical with


Sitting Unproctored

Achievement Orientation, Customer Focus, Dependability, Conscientiousness, Retention 40 1.5


Service 4.5 Proctored

Data Entry Skills, Basic Computer Literacy, Achievement Orientation, Dependability, Conscien iousness, Customer Focus 73 1.5


Service One Sitting

Proctored

Working with Information, Conscientiousness, Customer Focus, Retention, Perceptual Speed and Accuracy 47 1.5

Clerical without Custom-

er Service One Sitting

Proctored

Working with Information, Conscientiousness, Perceptual Speed and Accuracy, Retention 45 1.5

Customer Service 4.5

Proctored

Following Instructions, Conscientiousness, Customer Focus 37 1.5


Job Family: Customer Service


TEST

LENGTH

(minutes)

UNIT

VALUE


Sitting Proctored

Learning Ability, Retention, Customer Focus, Conscientiousness 36 1.5


Sitting Unproctored

Conscientiousness, Reten ion, Customer Focus 22 1.5

Customer Service with

Sales

Sales Focus, Customer Focus 23 1.5


Sales 4.5 Proctored

Following Instructions, Sales Focus, Customer Focus 39 1.5


Sales One Sitting Proc-

tored

Learning Ability, Sales Focus, Customer Focus 38 1.5

Nursing Assistant One

Sitting Proctored

Healthcare Learning Ability, Conscientiousness, Customer Focus, Emotional Resilience 40 1.5

Nursing Assistant One

Sitting Unproctored

Achievement Orientation, Customer Focus, Dependability 27 1.5

Personal Care Aide One

Sitting Proctored

Healthcare Learning Ability, Emotional Resilience, Customer Focus, Conscientiousness 39 1.5

Personal Care Aide One

Sitting Unproctored

Achievement Orientation, Dependability, Customer Focus 27 1.5

Teller One Sitting Proc-

tored

Teller Numerical Skills, Achievement Orientation, Customer Focus, Conscientiousness 49 1.5

Teller One Sitting Un-

proctored

Customer Focus, Learning Potential, Dependability, Achievement Orientation 34 1.5

General Skilled / General

Skilled One Sitting Un-

proctored

Achievement Orientation, Conscientiousness, Retention, Dependability 27 1.5


Job Family: General Skilled IT


TEST

LENGTH

(minutes)

UNIT

VALUE

General Skilled One

Sitting Proctored

Learning Ability, Dependability, Retention, Conscientiousness, Achievement Orientation 39 1.5

Mechanical Operator /

Mechanical Operator


Achievement Orientation, Dependability, Conscientiousness, Retention 27 1.5

Mechanical Operator


Achievement Orientation, Process Monitoring, Retention, Conscientiousness, Dependability 36 1.5

Semi Skilled One Sitting

Proctored

Achievement Orientation, Production Problem Solving, Retention, Conscientiousness, Dependability 43 1.5

Semi-Skilled / Semi

Skilled One Sitting Un-

proctored

Achievement Orientation, Conscientiousness, Retention, Dependability 27 1.5

General Skilled 4.5 Proc-

tored

Following Instructions, Achievement Orientation, Dependability, Conscientiousness 40 1.5


Job Family: General Skilled


TEST

LENGTH

(minutes)

UNIT

VALUE

Branch Manager One

Sitting Proctored

Management Potential, Management Judgment, Business Leadership, Interpersonal Leadership, Branch Manager Judg-

ment, Self Leadership, Leadership Motivation, Branch Manager Problem Solving

69 5


Job Family: Leader


TEST

LENGTH

(minutes)

UNIT

VALUE

Branch Manager One

Sitting Unproctored

Branch Manager Judgment, Management Potential, Leadership Potential, Team Management, Management Judgment 38 5

Director/Senior Manager


Director Potential, Problem Solving, Verbal Reasoning, Self Motivation, Director Judgment, Business Acumen, Drive For

Results, Building Relationships

55 5

Director/Senior Manager


Director Potential, Business Acumen, Drive for Results, Building Relationships, Self Motivation, Director Judgment 35 5

Executive One Sitting

Proctored

Executive Potential, Debilitating Leadership, Ego-Centered, Intimidating, Manipulation, Micro-Managing, Passive-

Aggressive, Self Motivation, Emotional Control, Stress Tolerance, Dutifulness, Responsibility, Optimism, Problem Solving,

Business Acumen, Innovativeness/Creativity, Thought Focus, Work Focus, Vision, Building Relationships,

Influence, Consideration, Empathy, Thought Agility, Drive For Results, Taking Charge, Self Confidence, Energy Level,

71 6

Executive/Officer /

Executive One Sitting

Unproctored

Business Acumen, Innovativeness/Creativity, Vision, Work Focus, Thought Focus, Self Motivation, Emotional Control,

Stress Tolerance, Dutifulness, Optimism, Responsibility, Executive Poten ial, Debilitating Leadership, Ego-Centered,

Manipulation, Passive-Aggressive, Micro-Managing, Intimidating, Building Relationships, Influence, Empathy, Thought

Agility, Consideration, Drive For Results, Taking Charge, Self Confidence, Desire For Achievement, Energy Level

53 6

Front Line Manager -

Short Form - AUS

Deductive Reasoning Ability, Management Potential, Achievement, Flexibility, Confidence and Optimism, Thoroughness,

Sense of Duty, Independence, Influence, Innova ion, Leadership Professionalism

73 5

Front Line Manager -

Short Form - UK

Deductive Reasoning Ability, Management Potential, Achievement, Flexibility, Confidence and Optimism, Thoroughness,

Sense of Duty, Independence, Influence, Innova ion, Leadership Professionalism

61 5

Front Line Manager One

Sitting Proctored

Coaching and Development, Prioritizing, Monitoring, Decision Making, Achievement, Flexibility, Confidence and Optimism,

Thoroughness, Sense of Duty, Innovation, Influence, Independence

59 5


Sitting Proctored 3.5

(US)

Problem Solving, Business Leadership, Management Judgment, Management Potential, Self Leadership, Interpersonal

Leadership, Leadership Motivation

47 5


Sitting Unproctored

Problem Solving, Management Potential, Achievement, Flexibility, Confidence and Optimism, Thoroughness, Sense of

Duty, Innova ion, Influence, Independence, Professional Potential

61 5


Sitting Unproctored 3.5

(US)

Business Leadership, Management Judgment, Management Potential, Self Leadership, Interpersonal Leadership, Leader-

ship Motivation

29 5

Frontline Manager 4.5

Proctored

Problem Solving, Business Leadership, Management Judgment, Management Potential, Self Leadership, Interpersonal

Leadership, Leadership Motivation

57 5


Job Family: Leader


TEST

LENGTH

(minutes)

UNIT

VALUE

GPI - Frontline Thinking, Innovativeness/Creativity, Thought Focus, Vision, Thought Agility, Interpersonal, Considera ion, Social Astute-

ness, Trust, Empathy, Sociability, Self Management, Adaptability, Negative Affectivity, Stress Tolerance, Self-confidence,

Self-awareness/Self-insight, Optimism, Openness, Emotional Control, Impressing, Collective Work Orientation, Dutiful-

ness, Responsibility, Interdependence, Individual Work Orientation, Competitiveness, Independence, Risk-taking, Desire

50 1.5

GPI-9 Executive-v2 Thinking, Administrative, Facilitating Leadership, Interpersonal, Collective Work Orientation, Individual Work Orienta ion,

Motivation, Debilitating Leadership

50 1.5

GPI-9 Frontline Leader-

v2

Thinking, Administrative, Facilitating Leadership, Debilitating Leadership, Motivation, Collec ive Work Orientation, Individu-

al Work Orientation, Self Management, Interpersonal

50 1.5

Supervisor Problem Solving, Management Potential, Thoroughness, Reliability, Achievement, Innovation, Influence, Independence,

Professional Potential

57 5

Supervisor - Short Form

- AUS

Deductive Reasoning Ability, Management Potential, Thoroughness, Reliability, Achievement, Innovation, Influence, Inde-

pendence, Leadership Professionalism

69 5

Supervisor - Short Form

- UK

Deductive Reasoning Ability, Management Potential, Achievement, Influence, Innovation, Reliability, Independence, Thor-

oughness, Leadership Professionalism

57 5

Supervisor One Sitting

Proctored

Coaching and Development, Prioritizing, Monitoring, Decision Making, Thoroughness, Reliability, Achievement, Innova-

tion, Influence, Independence

56 5

IT Professional 4.5 Proc-

tored

Professional Potential, Self Motivation, Verbal Reasoning, Problem Solving, Building Relationships, Business Acumen,

Drive For Results

61 5


Job Family: Professional


TEST

LENGTH

(minutes)

UNIT

VALUE

Professional/Individual

Contributor One Sitting

Proctored

Professional Potential, Verbal Reasoning, Problem Solving, Business Acumen, Drive For Results, Building Relationships,

Self Motivation

62 3

Professional/Individual

Contributor One Sitting

Unproctored

Professional Potential, Drive For Results, Business Acumen, Building Relationships, Self Motivation 42 3

Protective Services

Solution One Sitting

Proctored

This solution measures the applicant's potential for success in protective services jobs based on relevant experiences and

verbal aptitude. Specifically, potential for success in protective services jobs is measured by the degree to which prior

work, educational, and life experiences and the ability to understand word meanings have prepared applicants for employ-

ment in protective services jobs. Experiences and abilities measured in this solution are related to performance in protec-

67 3

Retail Consultant - Short

Form

Conscientiousness, Retail Professionalism, Persistence, Sales Potential, Customer Focus 66 3


Job Family: Retail Sales


TEST

LENGTH

(minutes)

UNIT

VALUE

Retail Manager w/ Sales

- Short Form

Management Potential, Thoroughness, Reliability, Achievement, Innovation, Influence, Independence, Retail Professional-

ism, Persistence, Sales Potential

66 5

Retail Sales and Service

- Short Form - AUS

Retail Sales and Service Effectiveness, Conscientiousness, Achievement, Confidence and Optimism, Influence, Service

Professionalism

48 1.5


- Short Form - UK

Retail Sales and Service Effectiveness, Conscientiousness, Achievement, Confidence and Optimism, Influence, Service

Professionalism

36 1.5


Solution - Short Form

Retail Sales and Service, Conscientiousness, Achievement, Confidence and Op imism, Influence, Service Professionalism 37 1.5

Intermediate Sales 4.5

Proctored

Learning Ability, Sales Drive, Customer Focus, Sales Focus, Confidence and Independence 50 3


Job Family: Sales Suite


TEST

LENGTH

(minutes)

UNIT

VALUE

Intermediate Sales One

Sitting Proctored

Learning Ability, Sales Drive, Customer Focus, Sales Focus, Confidence and Independence 48 3

Intermediate Sales One

Sitting Unproctored

Customer Focus, Sales Potential, Persistence and Planfulness 27 3

Personal Banker One

Sitting Proctored

Bank Problem Solving, Sales Drive, Customer Focus, Sales Potential, Persistence and Planfulness, Confidence and

Independence

60 3

Personal Banker One

Sitting Unproctored

Learning Potential, Customer Focus, Persistence and Planfulness, Sales Potential 41 3

Sales Manager 4.5 Proc-

tored

Management Potential, Problem Solving, Management Judgment, Sales Potential, Verbal Reasoning, Confidence and

Independence, Sales Drive

66 5

Sales Manager One

Sitting Proctored

Management Potential, Problem Solving, Management Judgment, Sales Potential, Verbal Reasoning, Confidence and

Independence, Sales Drive

60 5

Sales Manager One

Sitting Unproctored

Management Potential, Management Judgment, Sales Potential, Confidence and Independence, Sales Drive 37 5

Senior Sales 4.5 Proc-

tored

Numerical Reasoning, Critical Thinking, Drive and Initiative, Interpersonal Skills, Focused Innovation, Responsibility and

Commitment, Self Confidence and Autonomy

69 5

Senior Sales One Sitting

Proctored

Numerical Reasoning, Critical Thinking, Drive and Initiative, Interpersonal Skills, Focused Innovation, Responsibility and

Commitment, Self Confidence and Autonomy

68 5

Senior Sales One Sitting

Unproctored

Sales Potential, Sales Drive, Confidence and Independence 33 5

Sales Director - Short

Form

Director Potential, Director Judgment, Drive For Results, Building Relationships, Self Motivation, Business Acumen, Pro-

fessional Potential

52 5

Sales Supervisor - Short

Form

Management Potential, Thoroughness, Reliability, Achievement, Innovation, Influence, Independence, Professional Poten-

tial

49 5


Job Family: Sales Suite


TEST

LENGTH

(minutes)

UNIT

VALUE


ventory - ASPAC

Thinking, Innovativeness/Creativity, Thought Agility, Thought Focus, Vision, Planning and Execution, Attention to Detail,

Work Focus, Facilitating Leadership, Influence, Taking Charge, Debilitating Leadership, Ego-Centred, Intimidating, Manip-

ulation, Micr

43 1.5


ventory - Chinese

Thinking, Innovativeness/Creativity, Thought Agility, Thought Focus, Vision, Planning and Execution, Attention to Detail,

Work Focus, Facilitating Leadership, Influence, Taking Charge, Debilitating Leadership, Ego-Centred, Intimidating, Manip-

ulation, Micr

50 1

GPI-9 Individual Contrib-

utor-v2

Thinking, Administrative, Facilitating Leadership, Interpersonal, Self Management, Collective Work Orientation, Individual

Work Orientation, Motivation, Debilitating Leadership

50 1.5

Achievement This component measures the tendency to set and accomplish challenging goals, while persisting in the face of significant obstacles. This trait

is characterized by: working hard; taking satisfaction and pride in producing high quality work; and being competitive.



COMPETENCY DEFINITION

Achievement Orienta-

tion

This is a measure of the potential for success in entry level and customer service jobs. This scale measures self-esteem and developmental

indicators of success in entry level customer service jobs through questions regarding developmental influences, self-esteem, work history, and

Adaptability This is a measure of the tendency to be open to change and considerable variety. This trait is characterised by: a willingness to change one's

approach; being flexible; a willingness to adjust to constraints, multiple demands, and adversity; and demonstra ing versatility in handling differ-

Administrative This is a measure of the tendency to be good at the planning and execution of tasks or projects. It measures attention to detail, thoroughness,

and the desire for accuracy. The tendency to be self-disciplined in one's approach to work is also a component of this measure. This includes

Attention to Detail This is a measure of the tendency to be exacting and precise. This is a trait characterized by: a desire for accuracy, neatness, thoroughness,

and completeness; the ability to spot minor imperfec ions or errors; and a meticulous approach to performing tasks.

Bank Problem Solving This component measures the tendency to efficiently and effectively use numerical and analytical reasoning to assist customers with banking

needs. This component is characterized by the ability to analyze customer financial data and company offerings in order to assist customers

Basic Computer Literacy This is a measure of knowledge related to basic computer terms and the ability to perform common computer tasks. Specific tasks assessed

include managing files, working with a Windows operating system and application software, and accessing the Internet.

Branch Manager Judg-

ment

This is a measure of the tendency to make correct decisions in managing a bank environment. Branch Manager Judgment is measured by

having individuals indicate how they would respond to situations that involve: resolving issues with bank customers, motivating and disciplining

Branch Manager Prob-

lem Solving

This component measures the tendency to efficiently and effectively use numerical and analytical reasoning for Branch Manager positions. This

component is characterized by the ability to analyze numerical and procedural information in order to make decisions regarding customers,

Building Relationships This is a measure of the tendency to understand and impact the thoughts and feelings of others. This trait is characterized by: being open to the

ideas of others; being suppor ive and concerned about others; and gaining the support and commitment of others.

Business Acumen This is a measure of the tendency to analyze and detect underlying themes when solving problems. This is a trait characterized by: visualizing

future needs and problems; being creative and innovative when generating new ideas; systematically looking at data; and planning and organiz-

Business Leadership This is a measure of the tendency to use successful thinking strategies to solve problems and make decisions as a manager. This is a trait

characterized by: using alternative modes of thinking; understanding ambiguous information by evaluating/revealing systematic data themes;

Call Center Skills This simulation measures skills used in a customer contact call-center job. Individuals are asked to listen to simulated calls from customers and

enter information into the computer while listening to callers. Specific skills that are measured include: data entry speed, typing accuracy and

Call Centre Data Entry

Skills

This simulation measures skills used in a call centre job. Candidates are asked to listen to simulated calls from customers and enter information

into the computer while listening to callers. Specific skills that are measured include: data entry speed, typing accuracy and attention. The over-

Call Centre Retention This measures a candidate’s background, experiences, attitudes, judgments, and opinions that are associated with increased job tenure in entry

-level call centre positions. This is reported as a separate score on he score report and is not included in the Overall Score.

Coaching and Develop-

ment

This component measures the tendency to know how to be effective while engaging with direct reports. It includes the following behaviors:

demonstrating trust and empathy, listening for facts as well as feelings, having influence over others without needing to resort to measures of

Collective Work Orienta-

tion

This is a measure of the tendency to engage in behaviors that serve the well being of a group or organization. This includes the tendency to

work well with others or as part of a team; to be filled with a sense of moral obligations and a desire to do what is right for a group or organiza-




Collector Numerical

Skills

This component measures the tendency to efficien ly and effectively use numerical and analytical reasoning in collections positions. This com-

ponent is characterized by the ability to analyze and compute numerical data in order to complete debt collecting activities and to assist clients

Competitiveness This is a measure of the tendency to evaluate one's own performance in comparison to others. This trait is characterised by: a desire to do

better than others in many ways; an enjoyment of situations that can lead to a clear winner and loser; and a preference for an environment in

Confidence and Inde-

pendence

This is a measure of the tendency to be comfortable and confident in situations that require one to work autonomously, especially in a sales

environment. This trait is characterized by: confidence when approaching potential customers; enjoying the challenge of influencing others; and

Confidence and Opti-

mism

This component measures the tendency to have belief in one's own ability to get the job done. This trait supports optimism in the face of rejec-

tion and a feeling of being successful and competent in a variety of areas.

Conscientiousness This is a measure of the tendency to be aware of and follow company policies and procedures. This assessment includes questions about work-

related attitudes and opinions about conscientiousness. Conscientiousness is characterized by: working in an organized manner; returning from

Consideration This is a measure of the tendency to express care about others' well being. This trait is characterized by: showing concern for others; demon-

strating compassion, warmth, and sensitivity towards others' feelings and needs; and supporting or taking care of others in need.

Consideration This is a measure of the tendency to express care about others' well being. This trait is characterised by: showing concern for others; demon-

strating compassion, warmth, and sensitivity towards others' feelings and needs; and supporting or taking care of others in need.

Contact Center Data

Entry Skills

This simulation measures skills used in a contact center job. Candidates are asked to listen to simulated calls from customers and enter infor-

mation into the computer while listening to callers. Specific skills that are measured include: data entry speed, typing accuracy and attention.

Contact Center Reten-

tion

This measures a candidate's background, experiences, attitudes, judgments, and opinions that are associated with increased job tenure in entry

-level contact center positions. This is reported as a separate score on the score report and is not included in the Overall Score.

Critical Thinking This is a measure of the tendency to make correct inferences on tasks that require critical evaluation of complex problems. This trait is charac-

terized by: performing well on tasks requiring the production of written communications or presentation materials; identifying underlying issues

Customer Focus This measures the tendency to show persistent enthusiasm when interacting with customers. This trait is characterized by: apologizing sincerely

for inconveniences, being patient, tolerating rude customers calmly, and searching for information or products for customers.

Data Entry Accuracy This measures a candidate's ability to listen to and record information received from customers accurately. This is calculated by the following

formula: Percent Accurate = Number of Correct/Number of Total * 100.

Data Entry Skills This is a measure of speed and accuracy when typing presented data into fields on a computer form. Specific skills that are measured include

data entry speed, data entry accuracy, and error recognition.

Data Entry Speed This measures a candidate's ability to listen to and record information received from customers quickly. This is calculated by the number of

gross keystrokes per minute typed by an applicant.

Debilitating Leadership Scoring low on this measure indicates the tendency to engage in various behaviors that may prove successful in changing others behavior in

the short-term but are damaging over the long-term. These behaviors will ultimately cause the leader to fail or lose support of those around him

Decision Making This component measures the tendency to effectively choose a course of action that is consistent with the available facts and constraints. This

is characterized by he ability to identify issues and draw conclusions from the information provided.




Deductive Reasoning

Ability

This assessment measures the ability to draw logical conclusions based on information provided, identify strengths and weaknesses of argu-

ments, and complete scenarios using incomplete information. It provides an indication of how an individual will perform when asked to develop

Dependability This is a measure of the potential to be responsible and dependable on the job. This assessment measures dependability hrough background

and experience questions. This measure indicates whether an individual is likely to follow hrough on assignments and commitments; come to

Derailing Leadership This is measure of the tendency to use quasi-leadership tactics or to engage in various behaviors that may prove successful in changing others

behavior in the short-term, but ultimately cause the leader to fail or loose support of those around him or her. These include the tendency to be

Desire For Achievement This is a measure of the tendency to have a strong drive to realise personally meaningful goals. This trait is characterised by: being challenged

by difficult goals; being energised by accomplishing goals; a desire to work hard to achieve goals; taking satisfaction from doing something

Desire for Advancement This is a measure of the tendency to be ambitious in the advancement of one's career or position in organisational hierarchy. This trait is char-

acterised by: a desire to get to the top levels of organisational hierarchy; a determination to succeed in one's chosen career path; a preference

Director Judgment This is a measure of the tendency to make good judgments about how to effectively respond to work situations. This is determined by scores

derived from the candidate's responses to questions regarding situations one would likely encounter as a director.

Director Potential This is a measure of the tendency to have poten ial for success as a director across industry type and functional area. This is characterized by

scores that are derived from the candidate's responses to questions regarding academic and social background, and aspirations concerning

Drive and Initiative This is a measure of the tendency to possess personal characteristics such as goal orientation, persistence, dominance, drive, and energy. This

trait is characterized by: focusing effort to achieve or exceed sales quotas; working to find connections between the company's products and the

Drive For Results This is a measure of the tendency to take a leadership role within an organization. This trait is characterized by: taking pride in reaching difficult

goals; enjoying a fast-paced lifestyle; having high self-confidence in his/her abilities; and taking charge in group situations.

Drive For Results This is a measure of the tendency to take a leadership role within an organization. This trait is characterized by: taking pride in reaching difficult

goals; enjoying a fast-paced lifestyle; having high self-confidence in his/her abilities; and taking charge in group situations.

Dutifulness This is a measure of the tendency to be filled with a sense of moral obligation. This trait is characterised by: a desire to do what is right; the

practice of good business ethics; a desire to meet moral and legal obligations; and an adherence to a set of commonly held or societal laws.

Ego-Centered Scoring low on this measure indicates the tendency to be self-centered and appear egotistical. Low scores on this trait are characterized by:

appearing overly involved with and concerned about one's own well being and importance; an inflated evaluation of personal skills and abilities;

Emotional Control This is a measure of the tendency to be even-tempered. This trait is characterized by: the ability to stay calm and collected when confronted

with adversity, frustration or other difficult situations; an ability to avoid defensive reactions or hurt feelings as a result of o hers' comments; an

Emotional Resilience This is a measure of optimism, empathy, and emotional control. It shows a tendency to believe good things are possible, be even-tempered,

and understand what others are experiencing. This trait is characterized by: a desire to listen, understand, and accept others' problems or opin-

Empathy This is a measure of the tendency to understand what others are experiencing and to convey that understanding to them. This trait is character-

ized by: a desire to listen to, understand, and accept othersâ€™ problems or opinions; an ability to understand the prac ical and emotional

Energy Level This is a measure of the tendency to be highly active and energe ic. This trait is characterised by: a need to keep busy by doing something at all

times; a preference for a fast-paced lifestyle; and a tendency to avoid inactive events or situations.




Executive Potential This is a measure of the tendency to succeed in upper management positions across industry type and func ional area. This is characterized by

showing a strong academic and social background and high aspirations concerning work.

Facilitating Leadership This is a measure of the tendency to take a leadership role within the organization. It measures the tendency to take responsibility for guiding

others' actions and getting others to view and do things in a certain way. This includes gaining support and commitment from others, taking

Flexibility This component measures the tendency to work effectively despite changes in coworkers, settings, and environment. This trait is expressed as

one's desire for variety and flexibility in work, and a comfort level in the midst of changing circumstances.

Focused Innovation This is a measure of the tendency to be innovative and creative, coupled with the tendency to examine applied problems systematically and

logically. This trait is characterized by: being imaginative and inventive; being objective and purposeful; and producing novel solutions to prob-

Following Instructions This is a measure of the ability to follow detailed instructions and select the appropriate course of action. This component is characterized by

the ability to understand a set of rules and choose the correct response based on these rules.

Healthcare Learning

Ability

This is a measure of the tendency to efficiently and effectively use verbal and analytical reasoning in a healthcare work environment. This com-

petency is characterized by the ability to learn work-related tasks, information, processes, and policies.

Healthcare Working

With Information

This is a measure of the ability to efficiently and effectively use numerical and analytical reasoning to gather information and solve real world

problems in a healthcare setting. This predicts the ability to learn work-related tasks, processes, and policies.

Impressing This is a measure of the tendency to try to make a good impression on others. This trait is characterised by: a desire to please others; a tenden-

cy to tell people what they want to hear; the use of flattery and craftiness to manipulate the impressions held by others; being cautious not to

Independence This component measures the tendency of a person's willingness to take action and to make decisions independently. This trait is revealed in:

working effectively without immediate supervision; not being overly dependent on help from others; and being resourceful in the face of chal-

Individual Work Orienta-

tion

This is a measure of the tendency to engage in independent, sometimes self-serving, behaviours that can be beneficial in jobs that require a

relatively high degree of independence. This includes the tendency to be autonomous; to be compe itive; to take risks based on limited infor-

Influence This component measures the tendency of a person's effectiveness in directing and influencing others. This trait is characterised by: persuading

and negotiating effectively with others; influencing others' decision-making; and coordinating others' efforts to accomplish work.

Initiative The respondent is more likely to this is a measure of the tendency to take action in a proactive, rather than reactive, manner. This trait is char-

acterized by: a desire to take action where others might take a wait-and-see approach; a desire to find ways to get things started; a desire to

Innovation This component measures the tendency of one's creativity in working through problems and making decisions. This trait is seen as: producing

novel solutions to problems; using imagination to create unique ideas or products; and logically applying multiple and inventive strategies when

Innovativeness/

Creativity

This is a measure of the tendency to produce unique and original things. It is a measure of divergent thinking that is focused on the generation

and output of unique ideas and expressions of ideas. This trait is characterized by: being inventive; being imaginative and; being expressive of

Interdependence This is a measure of the tendency to work well with others. This trait is characterized by: an ability to perform well in groups; a desire to work

closely with others on shared work; active cooperation with others; a desire to build supportive networks of communication; flexible cooperation

Interpersonal This is a measure of the tendency to engage in interpersonal behaviors that are socially appropriate and which lead to positive relationships

with others. This includes the tendency to be highly engaged by any social situation; to express care about others' well being; to understand




Interpersonal Leader-

ship

This is a measure of the tendency to persuade and influence others. This trait is characterized by: building effective interpersonal relationships;

developing skills in he areas of employee relations; coaching, motiva ing, and leading a team.

Interpersonal Nature This is a measure of the tendency to engage in interpersonal behaviours that are socially appropriate and which lead to positive relationships

with others. This includes the tendency to be highly engaged by any social situation; to express care about others' well being; to understand

Interpersonal Skills This is a measure of the tendency to have social and interpersonal skills. This scale measures the ability to understand both formal and informal

social expectations, and the tendency to be outgoing, friendly, and approachable.

Intimidating Scoring low on this measure indicates the tendency to use power in a threatening way. Low scores on this trait are characterized by: acting cold

and aloof; an abrasive approach to others, a bullying style; and the use of knowledge or power to create fear in or subdue others. In contrast,

Leadership Motivation This is a measure of the tendency to take a managerial role within an organization. This trait is characterized by: taking responsibility to guide

others' actions and getting them to view/do things in a certain way; gaining their support and commitment; taking charge when it's appropriate;

Leadership Potential This is a measure of the tendency to succeed as a leader. This is characterized by making judgments about the most effective leadership be-

haviors in specific work situations and by comparing response profiles to the profiles of employees who are known to be successful.

Leadership Profession-

alism

This is a measure of the tendency to have poten ial for professional success across industry type and functional area. This is characterised by

scores that are derived from responses to ques ions regarding academic and social background, and aspirations concerning work.

Learning Ability This is a measure of the tendency to efficiently and effectively use verbal reasoning, numerical and analytical reasoning, and spatial skills. This

competency is characterized by the ability to learn work-related tasks, information, processes, and policies.

Learning Potential This is a measure of the potential for success in jobs across industry type and functional area. Candidates' responses to questions regarding

developmental influences, educational and work history, and related values and attitudes are compared with response profiles from successful

Management Judgment This is a tendency to make good judgments about how to effectively respond to work situations. This is determined by scores derived from he

candidate's responses to ques ions regarding situations one would likely encounter as a manager.

Management Potential This component measures the tendency to make good judgements about how to respond to work situations effectively. This is determined by

scores derived from the candidate's responses to questions regarding situations one would be likely to encounter as a manager.

Manipulation Scoring low on this measure indicates the tendency to be self-serving and sly. Low scores on this trait are characterized by: a tendency to try to

cover up mistakes; he ability to protect oneself by shifting blame onto o hers; carefully sharing information to serve one's own purpose to the

Micro-Managing Scoring low on this measure indicates the tendency to over-manage once a person has advanced to higher levels of management. This trait

composite is characterized by: staying involved in too many decisions ra her than passing on responsibility; doing detailed work rather than

Micro-Managing This is a measure of the tendency to over-manage once a person has advanced to higher levels of management. This trait composite is charac-

terised by: staying involved in too many decisions rather than passing on responsibility; doing detailed work rather than delega ing it; and stay-

Monitoring This component measures knowing how to assess the effectiveness of a team's performance. This is characterized by the ability to track the

progress and quality of work of the team members, identify poor or unacceptable performance, and recognize changes promptly.

Motivation This is a measure of the tendency to demonstrate mo ivated behavior that leads to successful work outcomes. This includes the tendency to be

highly active and energetic; to take initiative in a proactive, rather than reactive, manner; to have a strong drive, a desire for achievement, and to




Navigation This measures a candidate's interactions within a realistic call centre environment by providing a workspace that simulates multiple customer

service-based applications running on a Windows desktop simultaneously.

Negative Affectivity This is a measure of the tendency to be generally unsatisfied with many things, including but not limited to work. This trait is characterised by: a

tendency to be unsatisfied with one's position, organisation, pay, and other aspects of work; a general negative attitude; and a general dissatis-

Numerical Calculation This is a measure of the ability to perform basic calcula ions quickly and accurately, including addition, subtraction, multiplication, and division.

This is used to select workers for roles that require a basic competency in mathematics.

Numerical Reasoning This is a measure of the tendency to make correct inferences from business and job-relevant numerical data. This is characterized by: analyz-

ing issues from mul iple perspectives; detec ing flaws in reasoning; and iden ifying the correct information. This is demonstrated by correctly

Openness This is a measure of the tendency to accept and respect the individual differences of people. This trait is characterized by: an understanding of

the uniqueness of all people; a desire to understand different cultures, values, opinions, and belief systems; a mind set that all people have

Optimism This is a measure of the tendency to believe that good things are possible. This trait is characterised by: showing high spirits in just about any

situation; being happy, joyful, and excited about things; and demonstrating enthusiasm in challenging situations.

Passive-Aggressive This is a measure of the tendency to avoid confronting others, conveying acceptance or cooperation and yet appearing to behave in uncoopera-

tive and self-serving ways. This trait is characterised by: communicating or implying cooperation, conveying acceptance by lack of objection, or

Perceptual Speed and

Accuracy

This is a measure of the tendency to review and identify relevant pieces of data from a series of letters and numbers. This trait is characterized

by: processing data quickly and accurately; producing both high quality and high quan ity work; and determining similarities and differences in

Persistence This is a measure of the tendency to set specific goals and work hard to achieve these goals. This trait is characterized by: suggesting the best

solution for customer needs; being able to direct conversa ions towards a commitment/order/sale; and continuing to try if not successful he first

Persistence and Planful-

ness

This is a measure of the tendency to set specific goals and work hard to achieve these goals. This trait is characterized by: suggesting the best


Persistence and Planful-

ness

This is a measure of the tendency to set specific goals and work hard to achieve these goals. This trait is characterized by: suggesting the best


Planning & Execution This is a measure of the tendency to be good at the planning and execution of tasks or projects. It measures attention to detail, thoroughness,

and the desire for accuracy. The tendency to be self-disciplined in one's approach to work is also a component of this measure. This includes

Prioritizing This component measures the tendency to make the best use of the candidate's time and efforts as well as those of the candidate's team to

reach team goals. This component is characterized by the ability to identify tasks and determine the importance of each task as it relates to the

Problem Solving This component measures the tendency to efficiently and effectively use numerical and analytical reasoning. This component is characterized

by he ability to solve complex problems, identify alternatives, and make reasoned decisions.

Process Monitoring This is a measure of the ability to respond to instrument feedback and monitor variations in a production process in order to maintain the pro-

cess within specified control limits. This is characterized by: being mechanically inclined; understanding basic mechanical principles; and the

Production Problem

Solving

This is a measure of the tendency to have problem solving and practical decision-making skills within a production environment, such as follow-

ing procedural instructions and evaluating product specifications. This is characterized by the ability to understand verbal information and to




Professional Potential This component measures the tendency to have potential for professional success across industry type and functional area. This is character-

ized by scores that are derived from responses to ques ions regarding academic and social background, and aspirations concerning work.

Reliability This component measures the tendency of a person's responsibility for his/her own actions and a commitment to performing assigned tasks.

This trait is characterized by: reliability; proactive involvement in work; and a dedication to complete even the most mundane tasks.

Responsibility This is a measure of the tendency to be reliable and dependable. This trait is characterised by: a willingness to behave in expected and agreed

upon ways; following through on assignments and commitments; keeping promises; and accepting the consequences of one's own actions.

Responsibility and Com-

mitment

This is a measure of the tendency that the candidate will be dependable and take responsibility for his or her own actions. This trait is character-

ized by preferring to work systematically according to a plan and striving to follow through on commitments out of a desire to maintain the trust

Retail Professionalism This component measures the tendency to have potential for professional success across functional areas in the retail industry. This is charac-

terized by scores that are derived from responses to questions regarding academic and social background, and aspirations concerning work.


Effectiveness

This measures the extent to which the candidate uses effective customer service techniques while focusing on maximising sales. This is char-

acterised by: put ing customers at ease, asking the right questions to identify customers' wants and needs, making appropriate product recom-

Retention This is a measure of the tendency to display commitment, cautiousness, responsibility, and respect for authority. It predicts the likelihood that

entry level candidates will stay on the job at least three months.

Revenue Recovery This is a measure of the tendency for success in collecting debt. This trait is characterized by: directing conversation toward a commitment to

pay; showing confidence even after a hard refusal/rejection to pay debt; and striving to persuade customers to pay their debt.

Risk-taking This is a measure of the tendency to take chances based on limited information. This trait is characterized by: an enjoyment of situations with

uncertainty; being entrepreneurial; deriving personal satisfaction from making decisions based on limited information; and being adventurous.

Safety Attitude This measure is an indicator of a person’s safety attitudes in the work place and is concerned with the degree to which an individual believes

that he/ she can control his/ her own safety and the safety of others, shows the concern for the safety of themselves and o hers, and a tendency

Sales Drive This is a measure of the tendency to possess personal characteristics such as goal orientation, persistence, dominance, drive, and energy. This

suggests the likelihood of success in a sales environment. This trait is characterized by: focusing effort to achieve or exceed sales quotas;

Sales Focus This is a measure of the tendency to suggest or show alternative solutions based on customer needs. This trait is characterized by: directing

conversation toward a commitment/order/sale; showing confidence even after a hard refusal/rejection; and striving to close a transaction every

Sales Potential This is a measure of the tendency to have a combination of sales skills and experiences that predict success in sales positions. This is charac-

terized by: showing alternative solutions based on customer needs; directing conversations toward a commitment/order/sale; showing confi-

Self Awareness/Self-

Insight

This is the tendency to be aware of one's strengths and weaknesses. This trait is characterised by: self-insight into one's motives, needs, and

values; an ability to avoid self-deception regarding strengths and weaknesses; an understanding of one's limitations; and the tendency to study

Self Confidence This is a measure of the tendency to believe in one's own abilities and skills. This trait is characterised by: a tendency to feel competent in sev-

eral areas; a tendency to demonstrate an attitude that one can succeed in endeavours; and a belief that one is capable and self-determined.

Self Confidence and

Autonomy

This is a measure of the tendency to be comfortable and confident in situations that require one to work autonomously. This trait is character-

ized by: confidence when approaching potential customers; enjoying the challenge of influencing others; and persuading prospective customers




Self Leadership This is the tendency to control emotions in the workplace as a manager. This trait is characterized by: acting with integrity; taking responsibility

for his or her actions; and tolerating stress.

Self Management This is a measure of the tendency to be in control of one's attitudes and behaviors. This includes the tendency to be open to change and con-

siderable variety; accept and respect the individual differences of people; to be generally satisfied with many things, including but not limited to

Self Motivation This is a measure of the tendency to be even-tempered and responsible in he workplace. This trait is characterized by: being dependable;

behaving in accordance with high ethical standards; being optimistic; and remaining relaxed in stressful situations.

Self-awareness/Self-

insight

This is the tendency to be aware of one's strengths and weaknesses. This trait is characterized by: self-insight into one's motives, needs, and

values; an ability to avoid self-deception regarding strengths and weaknesses; an understanding of one's limitations; and the tendency to study

Self-confidence This is a measure of the tendency to believe in one's own abilities and skills. This trait is characterized by: a tendency to feel competent in sev-

eral areas; a tendency to demonstrate an attitude that one can succeed in endeavors; and a belief that one is capable and self-determined.

Sense of Duty This component measures a person's tendency to acknowledge and respect authority, and to accept and comply with rules. This trait is demon-

strated by: trustworthiness; protecting sensitive or confidential information; following required procedures; and honoring one's commitment to

Service Orientation This measures a candidate's tendency to focus on meeting customers' needs in a simulated telephone call context. This includes the tone and

language used to respond to customers' questions, apologising when appropriate, and providing solutions that directly relate to customers'

Service Professionalism This component measures the tendency to have potential for success across industry type and functional area. This is characterised by scores

that are derived from responses to questions regarding academic and social background, and aspirations concerning work.

Sociability This is a measure of the tendency to be highly engaged by any social situation. This trait is characterised by: being friendly; a desire to be in-

volved in situations with high opportunity for interpersonal interaction; an enjoyment of other people's company; and a need to interact with

Social Astuteness This is a measure of the tendency to accurately perceive and understand the meaning of social cues and use that information to accomplish a

desired goal. This trait is characterised by: an ability to detect social cues and interpret how these social cues are related to the underlying

Stress Tolerance This is a measure of the tendency to endure typically stressful situations without undue physical or emotional reaction. This trait is characterised

by: being free from anxiety; not worrying excessively; demonstrating a relaxed approach to stressful situations; and an ability to tolerate stress

Tactful Problem Solving This measures a candidate's tendencies to engage in problem solving with customers in the context of simulated telephone calls. This includes

acquiring necessary information from both customers and systems to understand the nature of the problem, working through ambiguity to deter-

Taking Charge This is a measure of the tendency to take a leadership role. This trait is characterized by: a desire to direct the ac ivities of others; an ability to

mobilize others to take action; a desire to take a leadership role; a desire to step forward when there is no clear leader; and a willingness to take

Team Management This is a measure of the tendency to be successful at working in a team. Scores are derived by having candidates make judgments about the

most effective teamwork behaviors in specific work situations. This trait is characterized by: the ability to work well with a diverse team of peo-

Teller Numerical Skills This component measures the tendency to efficiently and effectively use numerical and analytical reasoning to complete customer banking

transactions. This component is characterized by the ability to analyze and compute numerical data in order to assist customers with financial

Thinking This is a measure of the tendency to use successful thinking strategies to solve problems, make decisions, and create unique ideas or work

products. It measures the tendency to be open both to multiple ideas and to using alternative modes of hinking; to produce unique and original




Thoroughness This component measures the tendency to be thorough and precise in approaching work and personal activities. This trait is characterized by:

being accurate; finding and correcting errors; and maintaining order in work and personal affairs.

Thought Agility This is a measure of the tendency to be open both to multiple ideas and to using alternative modes of thinking. It is a measure of divergent

thinking that is focused on the input and processing of information. This is a trait characterized by: thought flexibility; the ability to think things

Thought Focus This is a measure of the tendency to understand ambiguous information by analyzing and detecting the systematic themes in the data. It is a

measure of convergent thinking that is focused on the input and processing of information. This is a trait characterized by: analytical and logical

Trust This is a measure of the tendency to believe that most people are good and well-intentioned. This trait is characterized by: a belief in the good-

ness of people; a belief that most people are trustworthy; and not being skeptical or cynical about the nature of peoples' intentions and behav-

Typing Skills This is a measure of speed and accuracy in typing text presented on the computer screen. The overall score is based on the total number of

keystrokes, ime taken, and number of errors made when typing six passages. The following method is used to determine he Net Words Per

Verbal Reasoning This is a measure of the ability to efficiently and effectively use verbal reasoning. This trait is characterized by the ability to verbally explain

complex informa ion to o hers; the ability to understand complex relationships; and the ability to utilize a broad vocabulary.

Vision This is a measure of the tendency to have foresight in one's thinking. This trait is characterized by: the ability to visualize outcomes; the tenden-

cy to think in a holistic manner; taking into account all variables that will affect future events; the tendency to take a long range perspective in

Work Focus This is a measure of the tendency to be self-disciplined in one's approach to work. This is a trait characterized by: efficient work habits; being

planful and organized; being focused on the process of task implementation; being able to concentrate on what is most important at he mo-

Working with Infor-

mation

This measures the ability to efficiently and effectively use numerical and analytical reasoning to gather information and solve real-world prob-

lems.

Select2Perform: The complete assessment...

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