The latest in LinkedIn talent pool reports | Talent Connect Anaheim
Seeing your way through candidate experience | Talent Connect Anaheim
-
Upload
linkedin-talent-solutions -
Category
Recruiting & HR
-
view
2.273 -
download
0
Transcript of Seeing your way through candidate experience | Talent Connect Anaheim
Melissa C. Thompson Executive Director, Citrix Talent Acquisition
Seeing Your Way Through Candidate Experience
THECANDIDATEJOURNEY
NPS: Net Promotor Score Definition
Target Audience All candidates who came onsite to interviewSurvey QuestionBased on your candidate experience, how likely are you to recommend a friend/ colleague apply for a job at Citrix?TimingMonthly survey, quarterly data review
0 1 2 3 4 5 6 7 8 9 10
Detractors Passives Promoters
Net Promoter Score % Promoters % Detractors= −
NPS can range from -100 (everyone would not refer others) to 100 (everyone absolutely would refer
others). Anything above 0 is considered ‘good’ and above 50 is ‘excellent’.
Gerry Crispin, April 21, 2014 Blog Post, Recruiting Daily
-100 0 50 100
Good Excellent
Everyone Would Refer
No One Would Refer
Survey Email NPS Survey
Candidate Survey Communications
From 54 to 49
Citrix Global & Regional NPS
38Global NPS
Americas
APAC
EMEAFrom -33 to 25
From 0 to 26
HmmmA Few Quotes
Offer Accept Feedback
My experience was based mostly on knowing the hiring manager. That said, I did receive a call from a recruiter based on my presence on LinkedIn. This gives me confidence that recruiters are doing a good job screening potential candidates in advance of contact. Hearing from a recruiter before even applying is a confidence booster. (6)
Passive
Recruiters communicated well, but two scheduled interviews with person I understood to be the hiring manager didn't happen. For the first, interviewer was a no-show. For the second, another interviewer was substituted with no warning. Not very professional. The conversations that I did have went well and were very professional. (8)
Ouch!Detractors
When I came in for the interview with the manager, she was very rude. Texting and worried about her email / phone instead of chatting with me. She even told me to wait a minute during the interview. It was pretty bad.
Completely unprofessional process, no one seemed like they knew what they were doing.
It felt like the interviewer didn't prepare and the interview didn't have any direction. one more thing I don't understand why there was 4 people interview one interviewee.
They didn't provide feedback about your interview or call to let you know you didn't get the job.
Key Findings Common Themes but No Rocket Science
Manager Engagement
Volume of Interviews
Lack of Feedback
Moving the Needle
Clarify Review Inform Select Prepare
C R I S P
CRISP Recruiting Model Winning Talent Manager Training/
NPSGetting Started
One final note
Citrix offered a positive but challenging interview process with an employee and opportunity focus. Professional and personal / Cheers! (9)
©2015 LinkedIn Corporation. All Rights Reserved.