Secured Hosting ServicesSecured Hosting Services

Tom Carter

What is Application Hosting…What is Application Hosting…•Increasingly popular practice of outsourcing software applications to 3rd party providers

•Alternative to managing applications in-house

•Involves your software applications residing on 3rd party servers

•Provides access to your application from anywhere in the world

Powerful Tools For Global Hazard Communication Solutions

Advantages of HostingAdvantages of Hosting• Enterprise Performance Technologies – NetScalers / NetApps / Cisco / HP • Time-to-Service is faster• Simplicity• Reduce costs

• WERCS Upgrades• Operating System/DB Upgrades• Hardware• IT professionals (DBA, Network, Electricians…)• Data Center• LOLI quarterly loads

• Contractual Performance Obligation Standards• Other (Offsite Storage, Redundancy, Protection, Access to Application from anywhere)

Powerful Tools For Global Hazard Communication Solutions

General SecurityGeneral Security• Physical (Time-Warner Telecom)

• Bio-metric restricted access• Video Surveillance• Dual Cisco ASA Firewalls (layer 3)• Netscaler Application Firewall (layer 4)

• Software• Time Warner Firewall (layer 2) • Anti-DOS service (layer 1)• Wercs User Security/Administration

• Internet • SSL Transmissions

Powerful Tools For Global Hazard Communication Solutions

Formulation SecurityFormulation Security• Wal-Mart/Sam’s Club/Sears/Kmart Discussion • WERCS 5.x Hosted Clients• Wercs eLITE ASP Clients• Wercs legally obligates itself to:

• Maintain security of formulations and data• Use the data only for the purpose for which it has been entrusted to us• Wercs ensures that its employees are bound to maintain confidentiality

• WERCS Personnel Access

Internet

WERCS / Time Warner Co-

Location Secured Facility

Office / Home

WERCS Software Application

Benefits…Benefits…

•No need for expensive Servers, IT consultants, Internal Upgrade costs

•Focus on core IT competencies

•Remove mundane day-to-day IT work

•WERCS Regulatory Subscription Upgrades

•All WERCS® Software Release Upgrades

Experience…Experience…

•First Hosted Customer in 2002•Servers located within Time Warner Telecom co-location facility•Co-Location = “WERCS servers are installed on the Time Warner premises. Management of WERCS servers remains in the hands WERCS” •Facility located minutes from WERCS Headquarters•Time Warner leading provider in 44 major U.S. markets / strong reputation / financial stability•Scalable solution•Technical backup support

Wercs Customer Trends…Wercs Customer Trends…

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Hosting Facility…Hosting Facility…•Three separate fiber routes into building•Fiber network via SONET technology•Concrete & Steel constructed facility•Two separate AC feeds backed up by 1000 KVA generator & UPS•Lightning protection system and ground field•FM 200 fire suppression and detection system•24X7 monitoring and production •Video Surveillance / Biometrics Access

Are you a Candidate?Are you a Candidate?

•Difficulty relying on Internal IT Infrastructure

•Internal Costs for maintaining applications rising

•Internal Costs for Upgrades prohibitive

•Limited IT Resources

Hosting Case Study Example…Hosting Case Study Example…Challenge:•Limited/Strained Internal IT Sources

WPS Response:•WERCS Application Hosted at Secured WERCS hosting Facility (Time Warner)•WERCS staff performs routine updates, backups, maintenance on WERCS applications •WERCS performs routine server maintenance, operating system updates•WERCS staff does quarterly regulatory updates

Result: •Significant Reduction of Internal IT Costs / High ROI•Seamless to customer•Stable and Well Tuned Solution

Performance / Uptime…Performance / Uptime…•Performance Goal is 95% System Availability

•Since 2002, 99.99% Uptime

•1 Unexpected Downtime since 2002 (45minutes)

•All Maintenance and Upgrades are down in Non-Business Hours or Holidays

Tape Library

SCSI

Backup Server w/BE 12.5

Using NDMP OptionUsing SnapMirror

automatically replicate Virtual Servers, File Systems and

Databases between NetApp’s

FAS2050

A

B

NetApp Unified Storage Appliance - Backup

NetApp Unified Storage Appliance - Production

FAS2050

A

B

Cisco 3750 48-port Switches

The WercsAt TW Co-Lo Site

Catalyst 3750 SERIES

MO DE

SYSTRPSMASTRSTATDUPLXSPEEDSTACK

1 2 3 4 5 6 7 8 9 10 11 12

Catalyst 3750 SERIES

MO DE

SYSTRPSMASTR

STATDUPLXSPEED

STACK

1 2 3 4 5 6 7 8 9 10 11 12 Cisco ASA5500 Redundant Pair

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1

2hp ProLiant DL140

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1

2hp ProLiant DL140

Citrix NetScalar 9010HA Redundant Pair

Managed Firewall

Managed Anti DOS service

Internet

Hosted Customers/Retail Portals

14 HP ServersCitrix

Terminal ServerWebSQL

VMWare ESX

The Wercs at Time Warner Co-Location Facility

Further Information…Further Information…