Secret Boss Training: Get Everyone to Observe Online Courses · 6/25/2018 · Thomas J. Tobin...
Transcript of Secret Boss Training: Get Everyone to Observe Online Courses · 6/25/2018 · Thomas J. Tobin...
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Thomas J. Tobin University of Wisconsin-Madison
Secret Boss Training:
Get Everyone to Observe
Online Courses
Distance Learning Administration conference
Jekyll Island, GA – June 25, 2018
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Good teaching practices share 7 core elements.
Know when to do formative and summative evaluation.
Much of what we observe isn’t actually teaching.
Draw a clear line about e-mail, non-LMS interactions.
The Four Secrets
Image © 2009 Sippanont Samchai. Used under CC BY-NC-SA license from Flickr.com
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Image © 2009 Niklas Morberg. Used under CC BY-SA license from Flickr.com
Secret 1: 7 Principles
1. Encourage student-faculty contact.
2. Develop student reciprocity & cooperation.
3. Use active learning techniques.
4. Give prompt feedback.
5. Emphasize time-on-task.
6. Communicate high expectations.
7. Respect diverse ways of learning.
Chickering & Gamson (1986); Chickering & Ehrmann (1996)
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Image © 2015 Salvatore Gerace. Used under CC BY-SA license from Flickr.com
Formative vs. Summative
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Secret 2: Be Prepared Image © 2006 Craig Oppenheimer. Used under CC BY-NC-SA license from Flickr.com
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Image © 2008 Andrew Sorensen. Used under CC BY-NC license from Flickr.com
What Is Teaching?
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Image © 2007 Anders Adermark. Used under CC BY-NC-ND license from Flickr.com
Secret 3: Less Than You Think
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•Are students learning?
Student Learning
•Do students enjoy the experience?
Student Satisfaction • Is online
equivalent to face-to-face?
Accreditation
•Does the instructor foster the experience?
Quality
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Institutional Resources
Program & Curriculum
Course Content &
Design
Teaching Behaviors
Institutional Context
Student Characteristics
Technology
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Teaching Behaviors Course Content
& Design
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Teaching Behaviors
Instructional interactions done
in the moment:
• Demonstrations
• Discussion
• Assessment & Feedback
• Instructional Supplement
• Administrative Tasks
©2009 John Amis. Used under Creative Commons BY-NC license from Flickr.com.
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Course Content & Design
Instructional content, materials, and
resources prepared ahead of time:
• Slide decks, visuals, videos
• Directions
• Assignments
• Resources
• Materials
©2009 “Joe Shlabotnik.” Used under Creative Commons BY-NC-SA license from Flickr.com.
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Facilitation
• Timely
• Frequent
• Engaging
• Relationship-Building
• Synchronous
• Asynchronous
Instruction
• Multimodal
• Ongoing
• Applied
• Interactive
• Student-Centered
• Personalized
Grading & Feedback
• Specific
• Elaborative
• Individualized
• Immediate
• Rubric-Driven
• Student-Oriented
Administration
• Current
• Clear
• Proactive
• Timely
• Policy-Driven
• Detailed
• Aligned
Effective Teaching Behaviors
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Image © 2010 Pierre Kortum. Used under CC BY-SA license from Flickr.com
Teaching with (and in) Technology
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Image © 2008 Linus Bohman. Used under CC BY license from Flickr.com
Secret 4: Get Hip to Tech
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Assignment feedback speed & quality
Discussion frequency & quality
Student-question answer speed
Announcement frequency
Personal & contact info
Log-in frequency (Piña and Bohn, 2014)
Image © 2013 James Ballard. Used under Creative Commons BY-NC-SA license from Flickr.com.
Measurable Online Teaching Behaviors
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F2F bias: good teaching ...
is embodied.
is intuitive.
happens in real time.
appears effortless.
is measured the same in all modes.
… and online bias: quantity bias.
Image © 2015 US Naval War College, used under CC-BY license from Flickr.com
Observational Bias
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What communication is allowed with observed faculty?
How far beyond the e-classroom can observers go?
Set observation scope & duration.
Who can assist the observer?
Define teaching behaviors.
Know who created what.
Look in live or post-facto?
Administrative Review
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Online Observation Rubric
Image © 2013 Bruce Guenter. Used under CC BY license from Flickr.com
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Look and Think Image ©2007 Marco Magrini, Used under CC BY-NC-ND license from Flickr.com.
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©2010 Northern Alberta Institute of Technology. Used under Creative Commons BY-ND license from Flickr.com.
Sal Monella: Food
Safety 101
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What Did You See?
Image ©2011 Rodrigo Tejedai, Used under CC BY-NC-ND license from Flickr.com.
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Take-Aways
Image © 2007 Scott J. Waldron, used under CC-BY license from Flickr.com
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Copyright
Academic Integrity
Accessibility & UDL
Evaluating Online Teaching
thomasjtobin.com