SecondBite Agencies Survey 2016

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The SecondBite Agencies Survey 2016

Dr Geoff Smith

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0.1 Acknowledgements

SecondBite Research and Development would like to acknowledge the support of all the Community

Food Programs and their staff and volunteers who took part in this survey.

We would also like to acknowledge the support of all of the management and staff of SecondBite

who provided input and feedback to the process of developing, deploying and reporting this survey.

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0.2 Contents

Table of Contents 0.1 Acknowledgements..................................................................................................................... 2

0.2 Contents ...................................................................................................................................... 3

0.3 List of Tables ............................................................................................................................... 7

0.4 List of Figures .............................................................................................................................. 8

0.5 Executive Summary ..................................................................................................................... 9

1. Introduction .................................................................................................................................. 12

2. Method ......................................................................................................................................... 13

2.1 Procedure ............................................................................................................................... 13

2.2 Questionnaire ......................................................................................................................... 13

2.2.1 The SecondBite partner agencies: Organisation and Services ....................................... 13

2.2.2 Organisation and service provision of Community Food Programs ............................... 13

2.2.3 Food used in Community Food Programs ...................................................................... 13

2.2.4 Community Food Program Recipients ............................................................................ 14

2.2.5 SecondBite Customer Service ......................................................................................... 14

2.2.6 SecondBite Impact on Community Food Programs ........................................................ 14

2.3 Data Entry and Cleaning ......................................................................................................... 14

2.4 Sample Size ............................................................................................................................. 14

2.5 Data Analysis ........................................................................................................................... 14

3. Organisation and Services of the SecondBite partner agencies ................................................... 15

3.1 Distribution of agencies across Australia ............................................................................ 15

3.2 Number of agencies supplied food under each delivery model ......................................... 15

3.3 Types of organisations ........................................................................................................ 16

3.4 Agencies funding................................................................................................................. 16

3.5 Length of time providing food relief ................................................................................... 17

3.6 Length of time working with SecondBite............................................................................ 17

3.7 Agencies’ primary service ................................................................................................... 18

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3.8 Main needs of agency clients ............................................................................................. 19

3.9 Needs that the Agencies provide formal support for ......................................................... 20

3.10 Eligibility criteria to access Community Food Programs..................................................... 21

3.11 Sharing food or other resources ......................................................................................... 21

4. Organisation and service provision of Community Food Programs ............................................. 23

4.1 Paid staff numbers .............................................................................................................. 23

4.2 Volunteer numbers ............................................................................................................. 23

4.3 Estimated monthly cost of Community Food Programs ..................................................... 24

4.4 Food services provided ....................................................................................................... 25

4.5 Regularity of Community Food Programs .......................................................................... 26

4.6 Community Food Program Peak Periods ............................................................................ 26

4.7 Money spent on food for food programs per week (additional to SecondBite food) ........ 27

4.8 Festive period opening ....................................................................................................... 27

5. Food Used In Community Food Programs .................................................................................... 28

5.1 Percentage of fresh food from SecondBite ........................................................................ 28

5.2 Sources of other food ......................................................................................................... 28

5.3 Foods in greatest demand .................................................................................................. 29

5.4 Regularity of provision of various types of food ................................................................. 30

5.5 Estimated level of extra funding needed ............................................................................ 32

5.6 Meeting demand ................................................................................................................ 34

5.7 Changes in the demand for food in the last 12 months ..................................................... 34

5.8 Challenges of using fresh food............................................................................................ 35

5.9 Receiving food from SecondBite agencies cannot use ....................................................... 36

5.10 Disposal of unwanted food ................................................................................................. 36

6. Community Food Program Recipients .......................................................................................... 37

6.1 Numbers of adults and children supported on a weekly basis........................................... 37

6.2 Agency client groups ........................................................................................................... 39

6.3 Aboriginal and Torres Strait Islanders ................................................................................ 40

6.4 Most common client issues ................................................................................................ 41

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7. SecondBite Customer Service ....................................................................................................... 42

7.1 Satisfaction with SecondBite Service .................................................................................. 42

7.2 SecondBite Deliveries/Collections ...................................................................................... 44

7.3 Contacting agencies ............................................................................................................ 45

7.4 Would your agency be interested in Corporate Volunteers .............................................. 45

7.5 Healthy Eating Policies ........................................................................................................ 45

7.6a Large food donations .......................................................................................................... 46

7.6b Categories of interest ......................................................................................................... 47

7.7 Upcoming events ................................................................................................................ 47

7.8a Recommending SecondBite to other agencies ................................................................... 48

7.8b Continuing to use SecondBite ............................................................................................. 48

8. SecondBite Impact on Community Food Programs ...................................................................... 50

8.1 SecondBite Impact on Community Food Programs ............................................................ 50

8.2 Consequences of no longer having SecondBite food ......................................................... 50

8.3 Additional services that could help to improve Community Food Programs ..................... 51

8.4 Follow up with agencies ..................................................................................................... 52

8.5 Testimonials from agencies ................................................................................................ 52

Appendix 2.1: Materials ........................................................................................................................ 54

2.1.1 Survey ............................................................................................................................. 54

2.1.2 Intro email ...................................................................................................................... 69

2.1.3 Reminder Email ............................................................................................................... 69

Appendix 3.1: Other types of organisations providing food................................................................. 71

Appendix 3.2: Other types of service provided .................................................................................... 72

Appendix 3.3: Other types of client main need .................................................................................... 76

Appendix 3.4: Resources (not food) shared by agencies ...................................................................... 78

Appendix 4.1: Additional Food Service/Provision ................................................................................ 81

Appendix 5.1: Additional Food Sources ................................................................................................ 83

Appendix 5.2: Other food types in great demand ................................................................................ 84

Appendix 5.3: Commentary about increased demand ......................................................................... 85

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Appendix 5.4: Commentary about challenges to providing fresh food ................................................ 87

Appendix 5.5: Commentary about disposing of unwanted food ......................................................... 89

Appendix 7.1: Commentary about SecondBite Service ........................................................................ 90

Appendix 7.2: Reported examples of healthy eating policies .............................................................. 92

Appendix 8.1: Other suggestions of impact from agencies .................................................................. 97

Appendix 8.2: Where funds can be reallocated ................................................................................. 100

Appendix 8.3: Additional consequences of no more SecondBite food .............................................. 102

Appendix 8.4: Additional services suggested by agencies .................................................................. 104

Appendix 8.5: Agency testimonials ..................................................................................................... 106

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0.3 List of Tables

Table 3.1 Distribution of responding agencies by state 15

Table 3.2 Method of food provision by State 15

Table 3.3 Self-identification of agency type by state 16

Table 3.4 Reported funding sources of Agencies by state 16

Table 3.5 Length of time Agencies have provided food relief by state 17

Table 3.6 Length of Time Agencies have received food from SecondBite 17

Table 3.7 Primary service provided by Agencies 18

Table 3.8 Main needs of clients/recipients 19

Table 3.9 Provision of formal support for needs, by state 20

Table 3.10 Eligibility for food relief, by State 21

Table 3.11 Agencies reporting sharing Food or other Resources 21

Table 3.12 Other Resources shared 21

Table 4.1 Approximate number of paid staff in each agency, by state 22

Table 4.2 Approximate number of volunteers in each agency, by state 22

Table 4.3 Monthly cost of running CFPs 24

Table 4.4 Food services provided in agencies, by state 25

Table 4.5 Frequency of Community Food Program, by state 26

Table 4.6 Peak Periods, by state 26

Table 4.7 Money spent on food for food programs per week (additional to SecondBite

food) 27

Table 4.8 Festive Period Opening, by state 27

Table 5.1 Percentage of Fresh Food that comes from SecondBite, by state 28

Table 5.2 Other Food Sources used by agencies , by state 28

Table 5.3 Food types in greatest demand , by state 29

Table 5.4 Frequency of providing different foods, by state 30

Table 5.5 Extra funding needed by agencies to meet demand, by state 32

Table 5.6 Meeting client demand – ‘NO’ 34

Table 5.7 Changes in Demand, by State 34

Table 5.8 Challenges of using fresh food, by state 35

Table 5.9 Receiving food that cannot be used, by state 36

Table 5.10 Unwanted food, by state 36

Table 6.1a Average number of adults helped each week, by state 37

Table 6.1b Average number of children helped each week, by state 38

Table 6.2 Agency client groups, by state 39

Table 6.3a Agency Estimates of Percentage of Aboriginal/Torres Strait Islander Clients, by

state 40

Table 6.3b Partnership organisations, by state 40

Table 6.4 Most Common Issues For Clients, by state 41

Table 7.1 Agency satisfaction, by state 42

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Table 7.2a Delivery issues impacting program, by state 44

Table 7.2b Delivery failed to arrive, by state 44

Table 7.3 Preferred method of contact for agencies, by state 45

Table 7.4 Agencies who want to hear more about corporate volunteers, by state 45

Table 7.5 Agencies reporting they have healthy eating policies, by state 46

Table 7.6a Agencies interested in large one off donations, by state 46

Table 7.6b Categories of food preferred if large donations occur, by state 47

Table 7.8a Likelihood of recommending SB to other CFPs 48

Table 7.8b Agency ratings of likelihood of continuing to use SecondBite 49

Table 8.1 Ratings SecondBite Impact 50

Table 8.2 Consequences of no longer having SecondBite food 51

Table 8.3 Additional services to improve service, by state 51

Table 8.4 Agencies indicating follow up is acceptable, by state 52

Table 8.5 Agencies consenting to use of provided testimonial, by state 53

0.4 List of Figures

Figure 5.1 Percentage of the total number of agencies who suggested they would need

each level of funding to meet the demand faced by their CFP 33

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0.5 Executive Summary

SecondBite currently services over 1300 Community Food Programs, charities and welfare agencies

across all states and territories. SecondBite provides food to these agencies using a variety of models

including– Direct Delivery, Community Connect, Warehouse Collections and supply of food to Hubs.

The agencies vary widely in size, organisation, nature, purpose, funding and structure. For SecondBite

to benchmark, evaluate and monitor our own success it is useful to know details of exactly who the

agencies are, their clients, their needs and their satisfaction in dealing with SecondBite, and to gain

insight into their suggestions for the future, and feedback on the operating relationship with

SecondBite. Also, positive feedback in terms of written testimonials from the agency staff and

volunteers themselves is of importance to SecondBite as it can be used to support calls to action from

relevant organisations and to support grant and funding applications.

Measuring performance qualitatively as well as quantitatively is very useful to allow SecondBite to

establish superior performance by identifying gaps in performance and subsequently emulating the

best practices which help close them.

Customer (agency) feedback, therefore, is important for the following reasons. (a) The main

advantage is the relative ease with which accurate information can be obtained to compensate for

the difficulties in obtaining information from other sources. (b) The agencies are the deciders of levels

of supplier performance. Their input is, therefore, complementary to data obtained from elsewhere

which measures basic output in terms of kilograms of food. (c) Agency feedback is crucial to the

identification of weaknesses in service, allowing greater effort to be made in strengthening

partnerships and sustaining long-term relationships. (d) Agency feedback is a sign of a listening,

understanding and caring organisation.

The 2016 SecondBite Agencies Survey was conducted on-line during February of 2016. This was the

eighth survey in a series that commenced in 2007 gathering feedback from the agencies who receive

food from SecondBite.

The survey was comprised of six sections, each designed to gather information on a separate aspect

of the agencies activity, their clients, and their relationship with SecondBite, and to give an

opportunity for the agencies to provide feedback an all aspects of SecondBite’s service.

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The SecondBite partner agencies: Organisation and Services

The responses were distributed in a manner which reflects the physical distribution of our agencies

around Australia – VIC provided the highest number of responses of all the states, with very few from

the territories. Responses came back evenly spread between Direct Delivery and Community Connect

agencies, and the agencies indicated that they were mostly Charitable (28.1%) or Religious (19.7) in

nature. For the most part (46.6%) of the agencies indicated that they rely solely on donated food.

Two thirds of the agencies indicated they had been in existence for at least 3 years, and around a

quarter of the agencies reported they had been receiving food from SecondBite for over two years.

After Nutrition, the major services that the agencies are set up to provide are Housing services

(14.9%), financial advice (12.6%) and counselling (12.8%).

Organisation and service provision of Community Food Programs

Most agencies (62.1%) have few (between 1 and 5) paid employees, most reliant on volunteers. The

agencies provide food to recipients in a wide variety of ways, with parcels and hampers (19.6%),

community meals (10.6%) and pantry/mini-mart (9.9%) proving to be the most popular. The agencies

also indicated that for most of them (74.2%) there was no peak time of year for demand, that

demand was equal all year round.

Food used in Community Food Programs

Only 45.1% of the agencies indicated that they get three-quarters or more of their fresh food from

SecondBite, with 15.7% of the agencies stating that SecondBite only provides up to 10% of their fresh

food. Purchasing it (42.7%) was the most frequently cited alternative source of fresh food. The food

types in greatest demand were fruit (79.2%), vegetables (75.3%), dairy (51.7%), and bread (57.4%),

with almost half (47.4%) saying they cannot always meet client demand. Over the last 12 months, the

agencies (68.3%) indicated an increase in demand, with a 5-20% increase in demand being reported

by a third (32.6%) of the agencies.

Community Food Program Recipients

The majority of agencies (67.2%) indicate that they feed up to 70 adults each week, with a similar

percentage (63.7%) indicating they feed up to 70 children each week. Family breakdown (19.3%),

social isolation (17.4%) and depression (17.4%) are the most widely reported client issues that

contribute to their need for food relief as reported by the agencies. Single parent families (10.5%)

and low income families (11.7%) are the most reported client groups. Approaching two-thirds of the

agencies (62.1%) indicated that fewer than 10% of their clients are Indigenous Australians.

SecondBite Customer Service

Overall 90% of the agencies indicated that they were satisfied with SecondBite, with 89.8% indicating

satisfaction with the delivery drivers/volunteers, and 78.7% satisfied with overall food quality. A small

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proportion (8%) reported that deliveries failed to arrive occasionally or very frequently, but 49.9%

reported that deliveries had never failed. Approaching one-third (31.3%) of the agencies stated they

had an internal healthy eating policy in place. Positive referrals were reported by 78.8% of the

agencies who stated they recommend SecondBite to other providers, with 75.8% of the agencies

indicating they would continue to use SecondBite in the future.

SecondBite Impact on Community Food Programs

The biggest impacts on their Community food programs were reported to be: greater variety of fresh

food (59.4%) and saving money (20.6%). The most regularly cited consequence of no longer receiving

SecondBite food was expected to be that they would no longer be able to run a CFP (27.4%).

Finally, 92.1% of the SecondBite partner agencies surveyed in 2016 provided a testimonial that they

consented for SecondBite to use.

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1. Introduction

The SecondBite Agencies Survey 2016

In 2016 SecondBite carried out the 8th survey of partner agencies and community food programs. It

was first carried out in 2007 with a one page (9-item) questionnaire on service satisfaction, sent by

mail to a sample of 14 agencies. A similar version was sent out in 2008 with an expanded 23-item

version used for the next three years, with 240 agencies approached in 2011. In 2012 the first on-line

version was used, with a 20-item survey sent to 557 agencies with a 47% response rate. In 2014 a 25-

item online version achieved a 46% response rate.

There was no survey in calendar year 2015 as a thorough review of content and delivery method was

carried out. Standardised customer service questions, and more detailed agency service questions

were added. The survey was administered online in 2016. This 50-item survey was designed to gather

some benchmark data, allowing a shorter version to be administered in subsequent years.

All partner agencies drawn from operational data were contacted and asked to complete the survey

using an email invitation with an embedded link. In total 1004 agencies currently engaged with

SecondBite received the invite, with 533 (53.09%) responding.

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2. Method

2.1 Procedure

Contacts for all SecondBite partner agencies were identified from the SecondBite operational

database. Duplicates were eliminated from the lists, and the email addresses of the contact person(s)

for each agency were uploaded to the Survey Monkey web platform. These contacts received an

email from the SecondBite Research Manager (see Appendix 2.1) detailing the purpose and content

of the questionnaire, and asking them to participate and instructions on how to complete the

questionnaire and the closing date. Survey Monkey allows tracking of those who do not respond, and

three reminder emails were sent to these contacts, 1 week, 2 weeks and 3 weeks after the original

email. The closing date was one month from the sending date of the first email.

2.2 Questionnaire

In 2016 the SecondBite Agency Contact Persons completed a 54 item online questionnaire (see

Appendix 2.1). The questionnaire was hosted on the web platform ‘Survey Monkey,’ which

respondents accessed through an embedded link in their invitation email. A small number (5)

respondents contacted SecondBite to request a copy be emailed to them, which they later returned

by mail. Only two agencies requested a hard copy be mailed to them.

2.2.1 The SecondBite partner agencies: Organisation and Services

This section of the questionnaire requested information about the agencies themselves, comprising

items covering their purpose and services delivered, how they are organised and administrated, and

the various funding models in operation.

2.2.2 Organisation and service provision of Community Food Programs

This section of the questionnaire sought information on how the agencies organise and structure

their community food programs, comprising questions concerning logistical issues, staffing and

volunteer numbers, and how they go about their food provision.

2.2.3 Food used in Community Food Programs

This section of the questionnaire asked for details concerning the food. This section comprised items

covering: quantities and quality of different food types, additional sources and specific further needs

and requirements.

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2.2.4 Community Food Program Recipients

This section of the questionnaire asked agencies to describe the people who use their services, to try

to understand who they are, the mix of needs they have, how long they have been struggling and

why they are in the position they are in.

2.2.5 SecondBite Customer Service

This section of the questionnaire requested information on how SecondBite had performed in our

service of the agencies, in terms of food provided, communication and all aspects of customer

services.

2.2.6 SecondBite Impact on Community Food Programs

This section of the questionnaire sought information on how receiving free food from SecondBite had

helped the agencies, in terms of meal provision, re-direction of funds and connection with other

agencies and organisations in the sector.

2.3 Data Entry and Cleaning

Responses were collated using the Survey Monkey platform and downloaded into Microsoft Excel for

cleaning and analysis. Respondents with a large amount of missing data or whose responses were

wildly exaggerated were excluded from the data set before analyses started.

2.4 Sample Size

All partner agencies drawn from operational data were contacted and asked to complete the survey

using an email invitation with an embedded link. In total 1004 agencies currently engaged with

SecondBite received the invite, with 533 (53.09%) responding.

2.5 Data Analysis

Respondents were not included in the analyses of specific questions if they gave contradictory or

multiple responses, or did not answer the question. However, these respondents were included in

the analysis of other questions if these had been validly completed

In addition, a degree of caution should be used when interpreting the reported findings as they are

based on self-reported data.

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3. Organisation and Services of the SecondBite partner agencies

This section of the survey includes questions aimed to provide SecondBite with information about the

location, type, structure and operation of our partner agencies.

3.1 Distribution of agencies across Australia

The number (and percentage) of agencies in each state and territory is given in Table 3.1. The large

bias towards VIC respondents reflects the larger numbers of agencies currently serviced by

SecondBite in that state.

Table 3.1: Agencies by state (N=530)

State/Territory Number of agencies %

ACT 2 0.4

NSW 62 11.6

NT 2 0.4

QLD 55 10.3

SA 37 6.9

TAS 68 12.8

VIC 285 53.5

WA 22 4.1

National 533

The proportion of responding agencies by state accurately reflects the distribution of agencies

serviced by SecondBite. The highest proportion is in VIC, followed almost equally by NSW, QLD and

TAS. A smaller proportion again is located in SA and WA, with as yet a small presence in ACT and NT.

3.2 Number of agencies supplied food under each delivery model

Table 3.2 shows how SecondBite works with each agency in each state.

Table 3.2: Method of food provision by State

Direct Delivery Community Connect Warehouse Collect Hub Collect

State N % N % N % N %

ACT - - 2 100 - - - -

NSW 10 16.1 46 74.2 6 9.7

-

NT 1 50.0 1 50.0 - - - -

QLD 8 14.5 37 67.3 8 14.5 2 3.6

SA 12 32.4 17 45.9 8 21.6

-

TAS 35 51.5 1 1.5 23 33.8 8 11.9

VIC 94 33.0 33 11.6 110 38.6 46 16.3

WA 1 4.5 20 90.9 - - - -

National 161 30.2 157 29.5 155 29.1 56 10.6

Note:-Some agencies indicated more than one method

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Taken nationally, the three main methods, Direct Delivery, Community Connect and Warehouse

Collection are equally represented. On a state by state basis, distribution of the methods is reflective

of operational capacity and infrastructure of SecondBite and the opportunities to employ each

method. For example the size and relative proximity of agencies to SecondBite in VIC and TAS

(particularly) is shown by the higher use of DD compared with CC.

3.3 Types of organisations

Table 3.3 shows how the partner agencies position themselves in the charitable sector.

Table 3.3: Self-identification of agency type by state

Charitable

Community

Cultural

Local Government

Religious

School

Welfare

State N % N % N % N % N % N % N %

ACT 1 50.0

1 50.0

NSW 24 38.7 9 14.5

14 22.6 15 24.2

NT 1 50.0 1 50.0

QLD 29 52.7 10 18.2

7 12.7 8 14.5

SA 10 27.0 4 10.8 1 2.7

13 35.1 2 5.4 7 18.9

TAS 11 16.2 11 16.2 2 2.9 3 4.4 8 11.8 11 16.2 22 32.4

VIC 66 23.2 44 15.4 6 2.1 18 6.3 59 20.7 44 15.4 48 16.8

WA 8 36.4 5 22.7

1 4.5 4 18.2 2 9.1 2 9.1

National 150 28.1 84 15.8 9 1.7 22 4.1 105 19.7 59 11.3 103 19.3

Nationally, the largest group of agencies is made up of those that self-identify as Charitable

Organisations. This is the case in all states and territories except SA and TAS where Religious (35.1%)

and Welfare (32.4) respectively are the largest groups. Responses from agencies who identified as

further alternative types of organisation are listed in Appendix 3.1

3.4 Agencies funding

Table 3.4 shows how the partner agencies are funded for their food program activities.

Table 3.4: Reported funding sources of Agencies by state

Government Emergency Relief

Fundraising

All Food is Donated

Staff/Volunteers Buy Food


ACT

2

NSW 7 11.3 23 14.5 36 58.1 9 14.5

NT

2 100.0

QLD 11 20.0 13 18.2 32 58.2 5 9.1

SA 15 40.5 13 10.8 14 37.8 4 10.8

TAS 18 26.5 14 16.2 30 44.1 5 7.4

VIC 27 9.5 96 15.4 158 55.4 40 14.0

WA 5 22.7 10 22.7 6 27.3

National 83 13.9 171 28.7 278 46.6 63 10.6

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Almost half (46.6%) of the agencies nationwide indicated that all of their food was donated. In SA the

agencies reported in greater numbers they were in receipt of Government Emergency Relief funding

(40.5%), with VIC showing a comparatively small proportion of this type of funding (9.5%).

3.5 Length of time providing food relief

Agencies were asked about how long they had been providing food relief. Table 3.5 shows the

numbers of agencies working with SecondBite for each time period.

Table 3.5: Length of time Agencies have provided food relief by state

Less Than 6 Months

6 Months to 1 Year

1 to 2 Years

2 to 3 Years

More than 3 Years

State N % N % N % N % N %

ACT

2 100.0

NSW 1 1.6 5 8.1 6 9.7 5 8.1 42 67.7

NT

1 50.0

1 50.0

QLD 2 3.6 5 9.1 4 7.3 7 12.7 35 63.6

SA 2 5.4 2 5.4 3 8.1 2 5.4 26 70.3

TAS

3 4.4 3 4.4 3 4.4 45 66.2

VIC 5 1.8 24 8.4 27 9.5 37 13.0 165 57.9

WA 1 4.5 1 4.5 3 13.6 2 9.1

National 11 2.1 41 7.7 46 8.7 56 10.6 316 59.6

Nationwide, the bulk of Agencies have been running community food programs for longer than one

year, with the majority (almost two-thirds) reporting they have been in operation for over three

years. This is also the case in the individual states and territories. QLD is the state where SecondBite

works with a higher percentage of newer agencies – those in operation for a year or less, again

reflecting the growth of SecondBite in that state.

3.6 Length of time working with SecondBite

The agencies were asked to let us know how long they had been working in partnership with

SecondBite.

Table 3.6: Length of Time Agencies have received food from SecondBite

Less Than 6 Months

6 Months to 1 Year

1 to 2 Years

2 to 3 Years

More than 3 Years


ACT

2 100.0

NSW 10 16.1 15 24.2 18 29.0 8 12.9 7 11.3

NT

2 100.0

QLD 8 14.5 12 21.8 10 18.2 14 25.5 7 12.7

SA 5 13.5 10 27.0 10 27.0 8 21.6 3 8.1

TAS 2 2.9 6 8.8 9 13.2 21 30.9 28 41.2

VIC 19 6.7 43 15.1 61 21.4 65 22.8 88 30.9

WA 2 9.1 5 22.7 5 22.7 7 31.8

National 46 8.7 93 17.5 113 21.3 123 23.2 135 25.5

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Nationally, a quarter of the agencies had been with SecondBite more than three years, half for over

two years and approaching three quarters for over a year. The differences in long term partnership

numbers across states reflects the growth of SecondBite and the strength of operations in each state,

VIC and TAS have the higher proportion of long term partners reflecting the longer time SecondBite

has been operating successfully in these states.

3.7 Agencies’ primary service

Table 3.7 shows the primary service that each agency was established to provide.

Table 3.7: Primary service provided by Agencies

Housing/ Accommodation

Nutrition

Clothing

Mental Health

Disability

Drug & Alcohol

State N % N % N % N % N % N %

ACT 1 50.0 2 100 2 100

1 50.0

NSW 11 17.7 30 48.4 9 14.5 4 6.5 4 6.5 7 11.3

NT

QLD 10 18.2 14 25.5 5 9.1 2 3.6 3 5.5 4 7.3

SA 6 16.2 16 43.2 11 29.7 6 16.2 3 8.1 5 13.5

TAS 13 19.4 13 19.4 6 9.0 3 4.5 7 10.4 5 7.5

VIC 36 12.7 87 30.7 14 4.9 22 7.8 20 7.1 23 8.1

WA 2 9.1 10 45.5 5 22.7 2 9.1 1 4.5 2 9.1

National 79 14.9 172 32.5 52 9.8 39 7.4 39 7.4 46 8.7

Elderly Assistance

Sense of Community

Security & Safety

Counselling

Financial Advice


ACT 1 50.0 1 50.0

2 100.0

NSW 6 9.7 27 43.5 5 8.1 9 14.5 11 17.7

NT

QLD 3 5.5 16 29.1 2 3.6 7 12.7 3 5.5

SA 4 10.8 16 43.2 5 13.5 10 27.0 14 37.8

TAS 2 3.0 19 28.4 3 4.5 8 11.9 9 13.4

VIC 20 7.1 86 30.4 7 2.5 30 10.6 23 8.1

WA 1 4.5 8 36.4 4 18.2 5 22.7

National 37 7.0 173 32.6 22 4.2 68 12.8 67 12.6

Nationally, Nutrition and Sense of Community are the two main functions most widely reported as

the primary services that are provided by approximately 22% of the Agencies. This pattern of

responses is consistent across all individual states and territories, although in TAS the spread of

services appears more even across the range of services. Many agencies suggestive addition service

provision, these are listed in Appendix 3.2

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3.8 Main needs of agency clients

Table 3.8 shows how the agencies reported three main needs of their clients.

Table 3.8: Main needs of clients/recipients


Nutrition

Clothing

Mental Health

Disability

Drug & Alcohol

State N % N % N % N % N % N %

ACT 2 100.0

NSW 25 40.3 34 54.8 9 14.5 19 30.6 2 3.2 6 9.7

NT 2 100 2 100.0 1 50.0

QLD 26 47.3 21 38.2 10 18.2 7 12.7 3 5.5 5 9.1

SA 15 40.5 22 59.5 12 32.4 6 16.2 2 5.4 5 13.5

TAS 27 39.7 41 60.3 6 8.8 2 23.5 5 8.8 1 7.4

VIC 82 28.8 198 69.5 25 8.8 49 17.2 22 7.7 30 10.5

WA 10 45.5 14 63.6 3 13.6 7 31.8 3 13.6 5 22.7

National 187 35.3 334 63.0 65 12.3 105 19.8 38 7.2 56 10.6

Elderly Assistance

Sense of Community

Security & Safety

Counselling

Financial Advice


ACT 1 50.0 1 50.0 2 100.0

NSW 8 12.9 32 51.6 8 12.9 14 22.6 19 30.6

NT 1 50.0

QLD 4 7.3 17 30.9 12 21.8 11 20.0 11 20.0

SA 1 2.7 17 45.9 3 8.1 8 21.6 14 37.8

TAS 5 7.4 28 41.2 14 20.6 7 10.3 12 17.6

VIC 28 9.8 139 48.8 41 14.4 53 18.6 55 19.3

WA 2 9.1 10 45.5 1 4.5 8 36.4 7 31.8

National 48 9.1 244 46.0 81 15.3 101 19.1 120 22.6

After the primary functions of the agencies (see 3.7) the next major need of the clients is support

with Housing and accommodation, with financial advice the next major need. Again this pattern is

reported consistently across the states and territories. Further categories of Client Needs suggested

by agencies are given in Appendix 3.3.

20

3.9 Needs that the Agencies provide formal support for

Agencies were asked to report which of their clients’ main needs they provided formal support for.

Table 3.9 shows the distribution of support provision by state.

Table 3.9: Provision of formal support for needs, by state


Nutrition

Clothing

Mental Health

Disability

Drug & Alcohol

State N % N % N % N % N % N %

ACT 1 50.0 2 100.0 1 50.0

1 50.0

NSW 17 27.4 34 54.8 16 25.8 14 22.6 6 9.7 8 12.9

NT 1 50.0 1 50.0

QLD 18 32.7 18 32.7 11 20.0 10 18.2 6 10.9 5 9.1

SA 14 67.6 25 67.6 17 45.9 10 27.0 4 10.8 6 16.2

TAS 20 47.1 32 47.1 14 20.6 7 10.3 8 11.8 10 14.7

VIC 62 60.0 171 60.0 54 18.9 51 17.9 32 11.2 37 13.0

WA 7 54.5 12 54.5 6 27.3 4 18.2 3 13.6 3 13.6

National 140 26.4 295 55.7 119 22.5 96 18.1 60 11.3 69 13.0

Elderly Assistance

Sense of Community

Security & Safety

Financial Advice


ACT 1 50.0 1 50.0 1 50.0

NSW 9 14.5 35 56.5 14 22.6 2 3.2

NT

1 50.0

QLD 10 18.2 29 52.7 12 21.8

SA 2 5.4 19 51.4 10 27.0 3 8.1

TAS 7 10.3 28 41.2 10 14.7 2 2.9

VIC 37 13.0 145 50.9 40 14.0 7 2.5

WA 3 13.6 11 50.0 5 22.7 1 4.5

National 69 13.0 268 50.6 93 17.5 15 2.8

After Nutrition and Sense of Community, Housing needs, which are supported formally, Financial

advice and general counselling were main needs. None of the agencies provide these types of

support formally. They provide direction to clients as to where to obtain formal support in for these

issues. The next most widely reported formal support provided is for Clothing.

21

3.10 Eligibility criteria to access Community Food Programs

Agencies were asked to indicate how eligibility for food relief was decided. Table 3.10 describes

responses by state.

Table 3.10: Eligibility for food relief, by State

Intake

Assessment

People Can

Walk In

Referrals

from Outside

Referrals From Inside

People Bring

Vouchers

Health Card

Holders

State N % N % N % N % N % N %

ACT 1 50.0 2 100.0 2 100.0 1 50.0 2 100

NSW 19 30.6 49 79.0 43 69.4 25 40.3 4 6.5 15 24.2

NT 1 50.0 2 100.0 1 50.0 1 50.0

QLD 19 34.5 30 54.5 31 56.4 17 30.9 4 7.3 13 23.6

SA 15 40.5 28 75.7 19 51.4 17 45.9 2 5.4 9 24.3

TAS 18 26.5 35 51.5 19 27.9 15 22.1

2 2.9

VIC 64 22.5 176 61.8 107 37.5 59 20.7 2 0.7 42 14.7

WA 2 9.1 17 77.3 13 59.1 8 36.4 1 4.5 5 22.7

National 139 26.2 339 64.0 235 44.3 143 27.0 15 2.8 86 16.2

Nationally, the most reported way for people to access community food programs was to simply walk

in, followed by some form of intake assessment and a referral from elsewhere within the same

agency as provides the CFP. The least reported access was using voucher system. This pattern of

responding was again consistent across individual states and territories.

3.11 Sharing food or other resources

Agencies were asked to report if they shared food or other resources with other agencies. Table 3.11

shows the numbers who responded ‘Yes.’ Table 3.12 below describes the types of other resources

shared.

Table 3.11: Agencies reporting sharing Food or other Resources

We Share Food

ACT NSW NT QLD SA TAS VIC WA National

N % N % N % N % N % N % N % N % N %

2 100.0 27 43.5 1 50.0 22 40.0 15 40.5 14 20.6 97 34.0 10 45.5 188 35.9

We Share Resources


N % N % N % N % N % N % N % N % N %

2 100.0 19 30.6 1 50.0 19 34.5 12 32.4 18 26.5 84 29.5 11 50.0 166 31.3

Table 3.12 : Other Resources shared

Information, knowledge and ideas – on how to obtain greater numbers of needed items, avenues of welfare support and access for clients, logistic tips and time and money saving hints to improve agency running

Cooking equipment, including cutlery, utensils, hobs, food warmers

Cross referrals of clients- agencies suggest clients attend other organisations to better access the range of support they need. Passing on flyers, cards and telephone numbers

Donated Clothing and donated household items and furniture

Washing and hygiene products

22

Sharing of office space with other welfare/community groups to keep costs down

Vehicles such as cooler vans, minibuses

The most reported shared resource was knowledge and information around how and where to

achieve more support for their efforts both formally and informally. A complete list of additional

resources that the agencies reported sharing is given in Appendix 3.4.

23

4. Organisation and service provision of Community Food Programs

This section of the survey deals specifically with the structure of and services provided by the

Community Food Programs in the SecondBite partner agencies.

4.1 Paid staff numbers

The agencies were asked to report on the number of paid staff involved in running their community

food programs. Table 4.1 shows these responses by state.

Table 4.1: Approximate number of paid staff in each agency, by state

Total Responses

1 to 5

6 to 10

11 to 15

16 to 20

More than 20

State N % N % N % N % N % N %

ACT 2 100.0 1 50.0 1 50.0

NSW 41 66.1 33 53.2 1 1.6 4 6.5 2 3.2 1 1.6

NT 1 50.0

1 50.5

QLD 44 80.0 36 65.5 6 10.9 2 3.6

SA 27 73.0 26 70.3

1 2.7

TAS 50 73.5 43 63.2 3 4.4 2 2.9

2 2.9

VIC 201 70.5 171 60.0 13 4.6 5 1.8 3 1.1 9 3.2

WA 19 86.4 19 86.4

National 385 72.6 329 62.1 24 4.5 13 2.5 6 1.1 13 2.5

The numbers of paid staff in general are low, almost two thirds of the agencies reporting between 1

and 5 paid staff. These are likely to be the larger more established agencies such as the Salvation

Army.

4.2 Volunteer numbers

The agencies were asked to report on the number of volunteers involved in running their community

food programs. Table 4.2 shows these responses by state.

Table 4.2: Approximate number of volunteers in each agency, by state

Total Responses

1 to 5

6 to 10

11 to 15

16 to 20

More than 20

State N % N % N % N % N % N %

ACT 2 100.0

1 50.0 1 50.0

NSW 56 93.0 9 14.5 11 17.7 11 17.7 9 14.5 16 25.8

NT 2 100.0 1 50.0 1 50.0

QLD 49 89.1 20 36.4 7 12.7 10 18.2 5 9.1 7 12.7

SA 35 94.6 12 32.4 6 16.2 4 10.8 4 10.8 9 24.3

TAS 52 76.5 35 51.5 5 7.4 5 7.4 3 4.4 4 5.9

VIC 243 85.3 109 38.2 40 14.0 32 11.2 13 4.6 49 17.2

WA 20 90.9 7 31.8 3 13.6 2 9.1 2 9.1 6 27.3

National 459 86.6 193 36.4 73 13.8 64 12.1 37 6.9 92 17.4

24

The responses about volunteer numbers are indicative that the agencies in general are small- with

slightly over one third indicating they relied on 5 or fewer volunteers. Although there do appear to be

a substantial number of larger agencies (20+ volunteers), particularly in New South Wales and South

Australia.

4.3 Estimated monthly cost of Community Food Programs

The agencies were asked to give an estimate of the approximate monthly cost of running their

community food programs. Table 4.3 shows these estimates by state.

Table 4.3: Monthly cost of running CFPs

State N Range Average Median Total

ACT 1 $15,000

NSW 43 $0-$80,000 $6,687 $2,000 $287,549

NT 1 $100

QLD 33 $0-$40,000 $5,110 $1,500 $158,645

SA 23 $0-$20,000 $2,772 $1,000 $63,760

TAS 31 $0-$12,000 $2,065 $400 $64,025

VIC 192 $0-$100,000 $2,871 $600 $551,211

WA 11 $0-$20,000 $3,863 $1,000 $42,500

National 335 $0-$60,666 $3,530 $600 $1,182,790

As the table indicates the range of estimates in all states is wide, and becomes quite high, particularly

in Victoria and New South Wales. However these figures may contain $ values representing salaries at

larger scale agencies, involving staff involved in more than just CFPs, so more data may be required to

tease differences out here. However taking this into account and looking at the National figure

overall, given that only approximately one quarter of the total number of agencies serviced by

SecondBite made a $ estimate the total estimated ($1.18m) per month shows that the food relief

‘business’ involves significant amounts of money. To gain a rough estimate of all the agencies

multiplying the total by 4 gives a sum of approximately $4.7m per month. This sum by itself is large,

but only represents the agencies serviced by SecondBite. SecondBite only services a percentage of

the agencies out there nationally.

25

4.4 Food services provided

Agencies were asked to indicate the nature of the food provision in their CFP. It should be noted that

some agencies indicate that they provide more than one food related service under their CFPs.

Table 4.4: Food services provided in agencies, by state

Community

Meal

Live-in Meals

Outreach/ Van Meals

School Breakfast/

Lunch

Pantry/

Mini-Mart

Vouchers

Snack

Program

State N % N % N % N % N % N % N %

ACT 1 8.3 1 8.3 1 8.3 2 16.7 2 16.7

NSW 23 10.7 6 2.8 10 4.7 14 6.5 30 14.0 14 6.5 4 1.9

NT 1 25.0 1 25.0

1 25.0

QLD 14 9.8 4 2.8 4 2.8 11 7.7 14 9.8 11 7.7 6 4.2

SA 10 9.4 2 1.9 6 5.7 11 10.4 13 12.3 3 2.8

TAS 11 6.4 9 5.2 4 2.3 14 8.1 14 8.1 14 8.1 5 2.9

VIC 89 11.7 20 2.6 26 3.4 78 10.3 68 9.0 28 3.7 48 6.3

WA 8 11.8 1 1.5 4 5.9 5 7.4 6 8.8 5 7.4 3 4.4

National 157 10.6 42 2.8 49 3.3 129 8.7 146 9.9 87 5.9 70 4.7

Cooking Program

Budgeting/ Shopping

Class

Fruit at

Reception

Veggie Garden

Supply Other

Agencies

Parcel/ Hamper

Nutrition Education Programs

State N % N % N % N % N % N % N %

ACT 1 8.3

2 2 16.7

16.7

NSW 11 5.1 8 3.7 13 6.1 16 7.5 10 4.7 47 22.0 8 3.7

NT 1 25.0

QLD 11 7.7 4 2.8 6 4.2 7 4.9 8 5.6 36 25.2 7 4.9

SA 8 7.5 3 2.8 6 5.7 5 4.7 6 5.7 26 24.5 7 6.6

TAS 17 9.9 11 6.4 11 6.4 16 9.3 2 1.2 31 18.0 13 7.6

VIC 63 8.3 26 3.4 57 7.5 44 5.8 30 4.0 135 17.8 46 6.1

WA 3 4.4 3 4.4 6 8.8 2 2.9 6 8.8 13 19.1 3 4.4

National 114 7.7 55 3.7 100 6.8 90 6.1 64 4.3 290 19.6 84 5.7

The most frequently cited food service provided by the agencies was food parcels/hampers. This is

likely to represent the easiest and most cost effective way to put food into the hands of vulnerable

clients. Many agencies suggested further alternative food provision methods, these are listed in

Appendix 4.1.

26

4.5 Regularity of Community Food Programs

Agencies were asked to provide information on how often their CFPs were in operation. Table 4.5

illustrates the response to this question.

Table 4.5: regularity of Community Food Program, by state

Daily Including

Weekends

Daily No

Weekends

Few Days Per Week

Once

Fortnightly

Once

Monthly

Weekends

Only

State N % N % N % N % N % N %

ACT

1 100.0

NSW 10 19.6 20 39.2 21 41.2

NT 1 50.0

1 50.0

QLD 5 11.6 15 34.9 23 53.5

SA 5 15.2 17 51.5 9 27.3 2 6.1

TAS 9 16.1 15 26.8 26 46.4 3 5.4 1 1.8 2 3.6

VIC 29 13.2 62 28.3 110 50.2 11 5.0 5 2.3 2 0.9

WA 2 10.0 8 40.0 10 50.0

National 61 14.4 137 32.3 201 47.3 16 3.8 6 1.4 4 0.9

The table shows that very few agencies indicate they run their CFPs on weekends, this may indicate a

specific need in many areas. This is likely to be allied to funding and volunteer capacity issues.

However it should be noted that an alternative “Few days per week including weekends” may have

changed this pattern. This alternative or another opportunity to indicate weekend activity must be

included in future surveys to capture this important issue.

4.6 Community Food Program Peak Periods

The agencies indicated when their peak periods of demand were. Table 4.6 shows these responses.

Table 4.6: Peak Periods, by state

Equally All Year

Mar-May

Jun-Aug

Sep-Nov

Dec-Feb


ACT 2 100.0

NSW 49 79.0 1 1.6 2 3.2 2 3.2 8 12.9

NT 2 66.7

1 33.3

QLD 42 76.4 3 5.5 1 1.8 4 7.3 5 9.1

SA 25 54.3 4 8.7 3 6.5 6 13.0 8 17.4

TAS 57 93.4 1 1.6 1 1.6 2 3.3

VIC 222 71.8 19 6.1 22 7.1 22 7.1 24 7.8

WA 19 76.0 1 4.0 1 4.0 1 4.0 3 12.0

National 418 74.2 28 5.0 30 5.3 36 6.4 51 9.1

27

Approaching three quarters of the agencies reported equal demand all year round. This supports the

need for agencies to be able to remain open and provide service across holiday periods when

sourcing food may become more difficult.

4.7 Money spent on food for food programs per week (additional to SecondBite food)

Agencies were asked to indicate how much money they spent on food each week over and above

food supplied by SecondBite.

Three hundred and sixty four (Nationwide) were able to provide a dollar figure. This ranged from $0

dollars per month to $15,156 dollars per month. The average amount was $483. The total reported

by the 364 agencies was $175,730.

Table 4.7: Weekly spend on additional food

N Range Average Median Total

National 364 $0-$15166 $483 $145 $175730

All agencies weekly

1200 $579,600 $174,000

Table 4.7 above uses these figures to extrapolate to an annual/national figure for the total number of

agencies serviced by SecondBite. The table uses both the mean (average), and the median statistic to

calculate. The median method provides a more conservative estimate. Estimates are based on 1200

agencies per week. (NB: These figures are very much estimates and should probably not be quoted

outside).

4.8 Festive period opening

Agencies were asked if they remained open during the end of year festive period, and if they were

open if they could access sufficient food for their CFP. Table 4.8 shows these responses.

Table 4.8a: Festive Period Opening, by state


N % N % N % N % N % N % N % N % N %

21 33.9 2 100.0 18 32.7 15 40.5 17 25.0 88 30.9 10 45.5 171 32.3

Table 4.8b: If open can you source adequate food


N % N % N % N % N % N % N % N % N %

22 100.0 2 100.0 15 83.3 12 80.0 19 100.0 73 83.3 9 90.0 152 88.9

Only approximately one third of the agencies indicated running a CFP over the festive period. Of

those that opened almost 90% indicated they could source enough food to meet demand.

28

5. Food Used In Community Food Programs

The following section aims to gather information about the quantities, quality utility and demand for

different types of food that the agencies work with.

5.1 Percentage of fresh food from SecondBite

Agencies estimated the percentage of fresh food they use that comes from SecondBite, Table 5.1

shows this information.

Table 5.1: Percentage of Fresh Food that comes from SecondBite, by state

10% 25% 50% 75% 100%


ACT 1 50.0 1 50.0

NSW 14 26.9 10 19.2 8 15.4 12 23.1 8 15.4

NT

1 50.0 1 50.0

QLD 9 20.9 8 18.6 5 11.6 9 20.9 12 27.9

SA 7 22.6 4 12.9 8 25.8 5 16.1 7 22.6

TAS 8 14.8 6 11.1 11 20.4 19 35.2 10 18.5

VIC 29 11.3 45 17.6 45 17.6 68 26.6 69 27.0

WA 4 22.2 4 22.2 6 33.3 1 5.6 3 16.7

National 72 15.7 77 16.8 84 18.3 115 25.1 110 24.0

Only a quarter of the agencies indicated that they receive all of their fresh food from SecondBite.

Around one-third of the agencies indicate that they only receive 25% or less of their fresh food from

SecondBite.

5.2 Sources of other food

The agencies were asked to indicate what other sources of fresh food were used by them to supply

their CFPs. Table 5.2 describes these sources.

Table 5.2: Other Food Sources used by agencies, by state

We Buy It Other Food Rescue Donated Directly

State N % N % N %

ACT 1 25.0 2 50.0 1 25.0

NSW 34 37.0 32 34.8 26 28.3

NT 2 66.7 1 33.3

QLD 31 35.6 27 31.0 29 33.3

SA 22 34.9 24 38.1 17 27.0

TAS 31 39.7 28 35.9 19 24.4

VIC 179 45.8 100 25.6 112 28.6

WA 16 45.7 7 20.0 12 34.3

National 316 42.0 220 29.2 217 28.8

29

Over 40% of the agencies nationally indicated that they bought fresh food. Just under one third

stated they get fresh food from other food rescue charities, with a similar number reporting that it is

donated directly. A full list of other sources suggested by the agencies is given in Appendix 5.1

5.3 Foods in greatest demand

The agencies were asked to indicate which types of food were in greatest demand for their

community food programs, these responses are shown in Table 5.3.

Table 5.3: Food types in greatest demand , by state

Fruit Vegetables Meat/Poultry

State N % N % N %

ACT 2 100.0 2 100.0 2 100.0

NSW 51 82.3 53 85.5 38 61.3

NT 1 50.0 2 100.0 1 50.0

QLD 45 81.8 44 80.0 27 49.1

SA 32 86.5 33 89.2 26 70.3

TAS 50 73.5 47 69.1 25 36.8

VIC 223 78.2 204 71.6 138 48.4

WA 16 72.7 14 63.6 12 54.5

National 420 79.2 399 75.3 269 50.8

Eggs Dairy Bread

State N % N % N %

ACT 2 100.0 2 100.0 1 50.0

NSW 28 45.2 33 53.2 33 53.2

NT

2 100.0

QLD 25 45.5 32 58.2 31 56.4

SA 21 56.8 25 67.6 28 75.7

TAS 29 42.6 35 51.5 44 64.7

VIC 135 47.4 138 48.4 152 53.3

WA 11 50.0 9 40.9 13 59.1

National 251 47.4 274 51.7 304 57.4

Cereals/Grains Tinned Food Dried Food

State N % N % N %

ACT 1 50.0 1 50.0 1 50.0

NSW 30 48.4 37 59.7 18 29.0

NT 1 50.0 1 50.0 1 50.0

QLD 24 43.6 28 50.9 18 32.7

SA 21 56.8 25 67.6 12 32.4

TAS 32 47.1 31 45.6 18 26.5

VIC 125 43.9 116 40.7 69 24.2

WA 7 31.8 9 40.9 2 9.1

National 241 45.5 248 46.8 139 26.2

Fruit and vegetables are clearly the most sought after food stuffs consistently across states, followed

by dairy, and bread.

30

5.4 Regularity of provision of various types of food

The agencies were asked to rate what frequency they were able to provide each different food. These

ratings are given in Table 5.4.

Table 5.4: Frequency of providing different foods, by state

Never

Very Rarely

Rarely

Occasionally

Very Frequently

Always

State N % N % N % N % N % N %

Fresh fruit (not canned, frozen or dried)

ACT

1 50.0 1 50.0

NSW 2 3.5 3 4.8 1 1.6 8 12.9 24 38.7 19 30.6

NT

2 100.0

QLD 1 2.0 1 1.8 3 5.5 11 20.0 21 38.2 12 21.8

SA

8 21.6 13 35.1 13 35.1

TAS 2 3.6 4 5.9 3 4.4 19 27.9 14 20.6 14 20.6

VIC 6 2.3 6 2.1 2 0.7 40 14.0 103 36.1 99 34.7

WA

4 18.2 4 18.2 10 45.4 3 13.6

National 11 2.3 14 2.6 90 2.5 90 17.0 188 35.5 161 30.4

Never

Very Rarely

Rarely

Occasionally

Very Frequently

Always

State N % N % N % N % N % N %

Fresh vegetables (not canned, frozen or dried)

ACT

1 50.0 1 50.0

NSW 1 1.8 3 5.4 3 5.4 8 14.3 22 39.3 19 33.9

NT

2 100.0

QLD 2 4.1 1 2.0 3 6.1 12 24.5 20 40.8 11 22.4

SA

8 22.9 14 40.0 13 37.1

TAS 3 5.6 3 5.6 1 1.9 11 20.4 20 37.0 16 29.6

VIC 17 6.7 13 5.1 5 2.0 34 13.4 92 36.4 92 36.4

WA 1 4.8

4 19.0 3 14.3 11 52.4 2 9.5

National 24 5.1 20 4.2 16 3.4 76 16.1 182 38.6 154 32.6

Never

Very Rarely

Rarely

Occasionally

Very Frequently

Always

State N % N % N % N % N % N %

Fresh meat (FROZEN; not canned or dried)

ACT

2 100.0

NSW 17 31.5 5 9.3 2 3.7 15 27.8 10 18.5 5 9.3

NT 1 50.0

1 50.0

QLD 19 39.6 7 14.6 6 12.5 4 8.3 4 8.3 8 16.7

SA 4 12.1 4 12.1 2 6.1 9 27.3 8 24.2 6 18.2

TAS 24 46.2 6 11.5 8 15.4 3 5.8 5 9.6 6 11.5

VIC 88 35.2 24 9.6 20 8.0 42 16.8 38 15.2 38 15.2

WA 8 40.0 6 30.0 2 10.0 2 10.0 1 5.0 1 5.0

National 161 34.9 52 11.3 41 8.9 75 16.3 66 14.3 66 14.3

31

Never

Very Rarely

Rarely

Occasionally

Very Frequently

Always

State N % N % N % N % N % N %

Fresh eggs

ACT 2 100.0

NSW 15 26.8 6 10.7 7 12.5 14 25.0 8 14.3 6 10.7

NT 1 50.0 1 50.0

QLD 10 20.4 12 24.5 9 18.4 5 10.2 6 12.2 7 14.3

SA 3 9.1 6 18.2 6 18.2 12 36.4 1 3.0 5 15.2

TAS 10 18.5 13 24.1 5 9.3 12 22.2 8 14.8 6 11.1

VIC 48 19.3 31 12.4 35 14.1 61 24.5 35 14.1 39 15.7

WA 7 35.0 3 15.0 5 25.0 4 20.0

1 5.0

National 94 20.2 72 15.5 67 14.4 110 23.7 58 12.5 64 13.8

Never

Very Rarely

Rarely

Occasionally

Very Frequently

Always

State N % N % N % N % N % N %

Fresh dairy (not UHT or powder)

ACT 1 50.0 1 50.0

NSW 23 43.4 4 7.1 1 1.8 7 12.5 10 17.9 8 14.3

NT 1 50.0 1 50.0

QLD 10 21.3 8 16.3 6 12.2 6 12.2 7 14.3 10 20.4

SA 7 21.9 6 18.2 4 12.1 9 27.3 3 9.1 3 9.1

TAS 8 14.8 5 9.3 12 22.2 10 18.5 11 20.4 8 14.8

VIC 44 17.6 27 10.8 34 13.7 59 23.7 49 19.7 37 14.9

WA 6 30.0 4 20.0 6 30.0 1 5.0

3 15.0

National 99 21.5 55 11.8 63 13.5 93 20.0 81 17.4 69 14.8

Never

Very Rarely

Rarely

Occasionally

Very Frequently

Always

State N % N % N % N % N % N %

Fresh bread

ACT

2 100.0

NSW 1 1.8

4 12.3 7 12.3 19 33.3 26 45.6

NT

1 1 50.0

QLD 2 4.1 1 2.0 1 4.1 2 4.1 15 30.6 28 57.1

SA 1 2.9 2 11.4 4 11.4 8 22.9 20 57.1

TAS 5 8.9 1 1.8 2 5.4 3 5.4 20 35.7 25 44.6

VIC 14 5.5 11 4.3 9 18.9 48 18.9 81 31.9 91 35.8

WA 1 4.8 1 19.0 4 19.0 5 23.8 10 47.6

National 22 4.6 15 3.2 20 14.3 68 14.3 149 31.3 202 42.4

Never

Very Rarely

Rarely

Occasionally

Very Frequently

Always

State N % N % N % N % N % N %

Cereals/grains

ACT 1 50.0 1 50.0

NSW 4 7.3 7 12.7 5 9.1 9 16.4 16 29.1 14 25.5

NT 1 50.0 1 50.0

QLD 5 11.1 6 13.3 6 13.3 10 22.2 7 15.6 11 24.4

SA 1 3.1 1 3.1 5 15.6 7 21.9 9 28.1 9 28.1

TAS 7 13.2 9 17.0 2 3.8 7 13.2 12 22.6 16 30.2

32

VIC 37 15.3 18 7.4 20 8.3 56 23.1 54 22.3 57 23.6

WA 4 21.1 1 5.3 2 10.5 4 21.1 5 26.3 3 15.8

National 58 12.9 43 9.6 40 8.9 93 20.7 105 23.3 111 24.7

Never

Very Rarely

Rarely

Occasionally

Very Frequently

Always

State N % N % N % N % N % N %

Fresh prepared meals (not frozen, processed, or canned)

ACT 1 50.0

1 50.0

NSW 26 48.1 4 7.3 1 1.8 4 7.3 6 10.9 13 23.6

NT 1 50.0

1 50.0

QLD 19 39.6 7 15.6 6 13.3 3 6.7 7 15.6 6 13.3

SA 13 39.4 4 12.5 3 9.4 3 9.4 3 9.4 7 21.9

TAS 19 35.2 8 15.1 3 5.7 8 15.1 8 15.1 8 15.1

VIC 88 36.2 19 7.9 12 5.0 37 15.3 38 15.7 49 20.2

WA 7 35.0 3 15.8 1 5.3 3 15.8 4 21.1 2 10.5

National 173 37.9 45 10.0 26 5.8 59 13.1 66 14.7 87 19.3

Bread was the food type rated as always provided by the highest numbers of agencies, this reflects its relative

ease to obtain across the country. The next most consistently provided foods were fruit and vegetables.

5.5 Estimated level of extra funding needed

The agencies were asked to estimate how much extra funding they believed would be necessary for

them to be able to meet the need experienced by their community food program. These estimates

are provided in table 5.5, with the national percentages illustrated in Figure 5.1.

Table 5.5: Extra funding needed by agencies to meet demand, by state

None Up to 10% More

11-25% More

26-50% More

51-75% More

Twice As Much

Three times As Much

State N % N % N % N % N % N % N %

ACT

1 50.0 1 50.0

NSW 6 11.8 4 7.8 6 11.8 15 29.4 9 17.6 5 9.8 6 11.8

NT 2 100.0

QLD 4 9.8 4 9.8 9 22.0 13 31.7 7 17.1 3 7.3 1 2.4

SA 4 13.3 5 16.7 2 6.7 4 13.3 5 16.7 6 20.0 4 13.3

TAS 10 20.4 9 18.4 9 18.4 10 20.4 2 4.1 5 10.2 4 8.2

VIC 54 24.0 28 12.4 51 22.7 49 21.8 12 5.3 21 9.3 10 4.4

WA 3 17.6 4 23.5 6 35.3 1 5.9 3 17.6

National 81 19.4 52 12.5 82 19.7 98 23.5 35 8.4 41 9.8 28 6.7

33

Figure 5.1: Percentage of the total number of agencies who suggested they would need each level of funding to meet the demand faced by their CFP.

As can be seen in figure 5.1, half of agencies indicated that they would only need up to a 50%

increase in funding to meet the demand experienced by their CFP.

0

5

10

15

20

25

30

None Up to 10%More

11-25%More

26-50%More

51-75%More

Twice AsMuch

Three timesAs Much

34

5.6 Meeting demand

The agencies were asked to indicate if they always met client demand. The estimates are shown in

Table 5.6.

Table 5.6: Meeting client demand – ‘NO’


N % N % N % N % N % N % N % N % N %

1 50.0 33 53.2 2 100.0 37 67.3 22 59.5 33 48.5 113 39.6 10 45.5 251 47.4

National numbers indicate that overall 47.4 (Almost half) of the SecondBite Agencies cannot meet

client demand. With QLD worst off as over two thirds cannot meet demand.

5.7 Changes in the demand for food in the last 12 months

All of the agencies were asked to estimate how much of an increase in demand for food that they had

experienced at their CFPs in the last 12 months. These estimates are given in table 5.7.

Table 5.7: Changes in Demand, by State

Gone Down

Stayed same

Increased (5%-20%)

Increased 21%-50%

Increased 50%-100%

All Increases

State N % N % N % N % N % N %

ACT

1 50.0 1 50.0

2 100.0

NSW

5 8.1 17 27.4 23 37.1 11 17.7 51 82.3

NT

1 50.0 1 50.0

1 100.0

QLD 1 1.8 10 18.2 18 32.7 15 27.3 6 10.9 39 50.0

SA 1 2.7 7 18.9 8 21.6 11 29.7 7 18.9 26 70.9

TAS 2 2.9 16 23.5 22 32.4 10 14.7 5 7.4 37 70.3

VIC 5 1.8 60 21.1 101 35.4 65 22.8 23 8.1 189 54.4

WA 0

4 18.2 6 27.3 10 45.5 1 4.5 17 66.3

National 9 1.7 103 19.4 173 32.6 136 25.7 53 10.0 362 68.3

Nationally, 68.3% (over two thirds) of our agencies have reported an increase in the numbers of

people seeking food relief in the last 12 months. In NSW the numbers are even higher. The smallest

increase in numbers has been in VIC and QLD, but even there over 50% of the agencies report an

increase in demand.

35

5.8 Challenges of using fresh food

The agencies were asked to give an indication of the challenges they experience in working to deliver

fresh food to their CFP clients. These responses are given in Table 5.8.

Table 5.8: Challenges of using fresh food, by state

Clients Do Not Want It

Clients Have

Limited Storage/ Preparation

Space

We Have Limited

Cooking/ Freezer/Storage

Hard to Access

Costs Too Much


ACT

1 16.7 2 33.3

1 16.7

NSW 5 3.5 16 11.3 33 23.2 19 13.4 17 12.0

NT

2 33.3 2 33.3

1 16.7

QLD 3 2.9 8 7.7 28 26.9 12 11.5 14 13.5

SA 5 5.6 8 8.9 19 21.1 10 11.1 10 11.1

TAS 6 5.2 14 12.2 29 25.2 17 14.8 15 13.0

VIC 12 2.4 61 12.3 150 30.4 48 9.7 62 12.6

WA

4 10.5 12 31.6 7 18.4 2 5.3

National 31 3.1 114 11.5 275 27.6 113 11.4 122 12.3

Staff/Volunteer Not Skilled

No Kitchen

Donors Do Not Provide It

We Are

Donated Poor Quality

Our Food Parcels/Meals

Made From Non-Perishables


ACT

1 16.7 1 16.7

NSW 6 4.2 11 7.7 13 9.2 14 9.9 8 5.6

NT

1 16.7

QLD 4 3.8 7 6.7 9 8.7 15 14.4 4 3.8

SA 1 1.1 5 5.6 12 13.3 11 12.2 9 10.0

TAS 1 0.9 5 4.3 6 5.2 17 14.8 5 4.3

VIC 12 2.4 25 5.1 41 8.3 61 12.3 22 4.5

WA

1 2.6 5 13.2 5 13.2 2 5.3

National 24 2.4 54 5.4 87 8.7 125 8.7 50 5.0

Lack of cooking, freezer and storage facilities were the most frequently cited challenges, followed by

the expense of running a CFP. Additional challenges suggested by the agencies are listed in Appendix

5.4.

36

5.9 Receiving food from SecondBite agencies cannot use

The agencies were asked to indicate how often they received food from SecondBite that they were

unable to use, shown in Table 5.9.

Table 5.9: Receiving food that cannot be used, by state

No Never

A Few Times A Year

Monthly

Weekly

Every Time


ACT

2 100.0

NSW 22 37.9 14 24.1 5 8.6 9 15.5 8 13.8

NT

2 100.0

QLD 16 32.0 18 36.0 4 8.0 9 18.0 3 6.0

SA 3 8.8 16 47.1 5 14.7 6 17.6 4 11.8

TAS 18 30.0 17 28.3 8 13.3 11 18.3 6 10.0

VIC 67 25.4 121 45.8 26 9.8 34 12.8 16 6.1

WA 9 42.9 3 14.3 4 19.0 3 14.3 2 9.5

National 135 27.5 191 38.9 52 10.6 74 15.1 39 7.9

The most frequently cited response (38.9%) was for a few times a year, with over a quarter of the

agencies reporting that this had never happened. Of concern is the aggregate figure that almost a

quarter of the agencies reported receiving food they could not use (23%) weekly or every time.

5.10 Disposal of unwanted food

The agencies were then asked to indicate what they did with any leftover/unwanted food, the

responses are shown in Table 5.10.

Table 5.10: Unwanted food, by state

Bin To Clients Staff Compost Animal Feed N/A

State N % N % N % N % N % N %

ACT

2 100.0

NSW 12 22.2 7 13.0 1 1.9 7 13.0 13 24.1 14 25.9

NT

1 50.0 1 50.0

QLD 12 25.0 10 20.8 2 4.2 7 14.6 11 22.9 6 12.5

SA 11 32.4 3 8.8 1 2.9 5 14.7 12 35.3 2 5.9

TAS 13 24.1 3 5.6 4 7.4 7 13.0 18 33.3 9 16.7

VIC 50 20.6 39 16.0 18 7.4 55 22.6 46 18.9 35 14.4

WA 1 5.6 3 16.7 1 5.6 1 5.6 5 27.8 7 38.9

National 99 21.8 65 14.3 27 5.9 83 18.2 108 23.7 73 16.0

Of the agencies that reported having unwanted food left, around one-fifth reported putting it in the

bin, with composting then giving it to clients reported as the next most frequently used methods.

37

6. Community Food Program Recipients

This section of the survey contained questions aimed at gaining information about the recipients that

the agencies support, the people who actually use the Community Food Programs.

6.1 Numbers of adults and children supported on a weekly basis

Agencies estimated how many adults and children they supported each week. These are shown in

Tables 6.1a and 6.1b.

Table 6.1a: Average number of adults helped each week, by state

Under 20 21 – 70 71 – 100 101 – 150


ACT

NSW 4 6.5 18 29.0 15 24.2 10 16.1

NT

1 50.0 1 50.0

QLD 12 21.8 18 32.7 4 7.3 5 9.1

SA 7 18.9 11 29.7 4 10.8 2 5.4

TAS 22 32.4 20 29.4 6 8.8 2 2.9

VIC 73 25.6 108 37.9 25 8.8 26 9.1

WA 5 22.7 4 18.2 2 9.1 3 13.6

National 123 23.2 180 34.0 57 10.8 48 9.1

151 – 200 201 – 250 251 – 300 Over 300


ACT

2 100.0

NSW 1 1.6 2 3.2 3 4.8 5 8.1

NT

QLD 3 5.5 1 1.8 6 10.9

SA 2 5.4 3 8.1 4 10.8

TAS 2 2.9 2 2.9 1 1.5

VIC 3 1.1 3 1.1 3 1.1 11 3.9

WA

1 4.5 2 9.1

National 11 2.1 8 1.5 11 2.1 30 5.7

Nationally, approaching two-thirds of the agencies support up to 100 adults per week. Very few of

the agencies (5.7%) support over 300 adults in a week. The average number of adults supported by all

SecondBite agencies in one week is around 25,000.

38

Nationally, approaching two-thirds of the agencies support up to 100 children per week. Similarly

very few of the agencies (5.3%) support over 300 children in a week. The average number of children

supported by all SecondBite agencies in one week is around 36,000. This gives a combined total of

approximately 61,000 per week or about 250,000 per month – (only those serviced by SecondBite

agencies).

Table 6.1b: Average number of children helped each week, by state

Under 20 21 – 70 71 – 100 101 – 150


ACT

1 50.0

NSW 19 30.6 21 33.9 2 3.2 4 6.5

NT 1 50.0 1 50.0

QLD 14 25.5 17 30.9 3 5.5 3 5.5

SA 9 24.3 13 35.1 1 2.7 3 8.1

TAS 20 29.4 17 25.0 5 7.4 3 4.4

VIC 99 34.7 70 24.6 26 9.1 22 7.7

WA 4 18.2 10 45.5 4.5 4.5

National 166 31.3 149 28.1 39 7.4 36 6.8

151 – 200 201 – 250 251 – 300 Over 300


ACT

1 50.0

NSW 7 11.3 1 1.6 1 1.6

NT

QLD 2 3.6 5.5 7 12.7

SA 1 2.7 2 5.4 1 2.7 4 10.8

TAS 2 2.9 1 1.5

VIC 14 4.9 6 2.1 5 1.8 14 4.9

WA 1 4.5 1 4.5

National 27 5.1 13 2.5 6 1.1 28 5.3

39

6.2 Agency client groups

The agencies were asked to indicate the main groups of clients attended their CFPs. These are given

in Table 6.2:

Table 6.2: Agency client groups, by state

Single Parent

Families

Low Income Families

Unemployed

People

Women

Homeless/ Special

Accommodation

People With

Disability

Mental Illness

State N % N % N % N % N % N % N %

ACT 2 18.2 2 18.2 2 18.2

1 9.1 1 9.1

NSW 52 10.5 52 10.5 51 10.3 34 6.9 41 8.3 36 7.3 40 8.1

NT 1 4.8 1 4.8 2 9.5 2 9.5 2 9.5 1 4.8 2 9.5

QLD 40 11.6 40 11.6 34 9.9 28 8.1 25 7.3 15 4.4 24 7.0

SA 28 10.6 32 12.1 27 10.2 19 7.2 16 7.2 16 6.1 20 7.6

TAS 33 9.5 40 11.5 36 10.3 27 7.8 31 8.9 22 6.3 32 9.2

VIC 171 10.4 200 12.2 171 10.4 126 7.7 119 7.2 122 7.4 129 7.8

WA 12 10.3 13 11.1 14 12.0 6 5.1 10 8.5 6 5.1 8 6.8

National 339 10.5 380 11.7 337 10.4 242 7.5 248 7.6 218 6.7 256 7.9

Youth

Children Under

12

Aged

Substance Abuse/

Dependence

Indigenous Torres Strait

Ethnic Cultural Groups

Asylum Seekers/ Refugees

State N % N % N % N % N % N % N %

ACT

2 18.2

1 9.1

NSW 29 5.9 24 4.9 33 6.7 31 6.3 34 6.9 21 4.3 15 3.0

NT 2 9.5 2 9.5 2 9.5 1 4.8 2 9.5 1 4.8

QLD 22 6.4 21 6.1 14 4.1 21 6.1 26 7.6 22 6.4 12 3.5

SA 15 5.7 10 3.8 15 5.7 20 7.6 18 6.8 13 4.9 12 4.5

TAS 23 6.6 25 7.2 18 5.2 27 7.8 18 5.2 10 2.9 6 1.7

VIC 99 6.0 95 5.8 93 5.7 103 6.3 65 3.9 69 4.2 84 5.1

WA 7 6.0 7 6.0 6 5.1 11 9.4 12 10.3 4 3.4 1 0.9

National 197 6.1 184 5.7 183 5.6 214 6.6 175 5.4 140 4.3 131 4.0

Nationally, the main 3 types of client reported using Community Food Programs are Single Families,

Low Income Families and Unemployed People. Again this pattern of response is mostly consistent

across the states and territories. All other categories of clients appear to be reported relatively

evenly.

40

6.3 Aboriginal and Torres Strait Islanders

The agencies were asked to estimate percentages of their clients who are Aboriginal or Torres Strait

Islander people. These estimates are shown in Table 6.3a.

Table 6.3a: Agency Estimates of Percentage of Aboriginal/Torres Strait Islander Clients, by state

Under 10%

Up to 30%

Between And 50%

From 50 to 80%

80 to 100%


ACT 1 50.0

NSW 30 48.4 1 1.6 9 14.5 2 3.2 1 1.6

NT 2 100

0 0

QLD 25 45.5 1 1.8 6 10.9 2 3.6 1 1.8

SA 14 37.8 2 5.4 7 18.9

2 5.4

TAS 39 57.4 2 2.9 4 5.9

2 2.9

VIC 213 74.7 6 2.1 6 2.1 1 0.4 6 2.1

WA 7 31.8 3 13.6 5 22.7 2 9.1 3 13.6

National 329 62.1 17 3.2 37 7.0 7 1.3 17 3.2

Nationally the percentage of agencies reporting high numbers of Indigenous/Torres Strait Islander

People using their services is low. Approaching two thirds of the agencies suggest that Under 10% of

their clients are Aboriginal. This is consistent across the individual States and Territories.

Following up on the question concerning numbers of Aboriginal or Torres Strait Islander people, the

agencies were asked if they were members or partners of local Indigenous Health Organisations.

Table 6.3b summarises the responses.

Table 6.3b: Partnership organisations, by state

State N Organisation Indicated Other Commented N

ACT

NSW

NT 2 Aboriginal Medical Services Alliance (AMSANT)

QLD 3 Queensland Aboriginal and Islander Health Council (QAIHC)

North Coast Aboriginal Corporation Community Health

1

SA 5 The Aboriginal Health Council of South Australia (AHCSA)

TAS 3 The Tasmanian Aboriginal Centre (TAC)

VIC 16 Victorian Aboriginal Controlled Community Health Organisation (VACCHO)

National Stolen generation alliance DDACL Dandenong and District Aborigine Co-operative and VACCA child care agency Yarra Valley Community Health Aboriginal Services and Healesville Indigenous Community Services Assoc. Willam Wurrain Gathering Place

1

1

1

1

WA 1 The Aboriginal Health Council (AHCWA)

National 30 5

41

6.4 Most common client issues

The agencies indicated the major problems and issues that clients had in coming in search of agency

services. These are shown in Table 6.4

Table 6.4: Most Common Issues For Clients, by state

Family

Breakdown

Illness/

Physical Health

Stress/ Anxiety Anger

Social

Isolation

Depression/ Self esteem

Issues

Shame/

Embarrassment

State N % N % N % N % N % N %

ACT 2 20.0 2 20.0 1 10.0 2 20.0 2 20.0 1 10.0

NSW 47 17.2 43 15.8 45 16.5 49 17.9 50 `18.3 39 14.3

NT 2 22.2 2 22.2 2 22.2 1 11.1 1 11.1 1 11.1

QLD 35 21.0 26 15.6 30 18.0 27 16.2 29 17.4 20 12.0

SA 29 19.5 24 16.1 27 18.1 23 15.4 25 16.8 21 14.1

TAS 43 19.2 38 17.0 39 17.4 37 16.5 37 16.5 30 13.4

VIC 191 19.3 151 15.2 173 17.5 190 19.2 174 17.6 112 11.3

WA 15 23.1 10 15.4 9 13.8 11 16.9 11 16.9 9 13.8

National 364 19.3 296 15.7 340 17.3 340 17.4 329 17.4 233 12.3

Family breakdown was the most widely cited issue faced by clients overall, and this was largely the

case across all states and territories.

42

7. SecondBite Customer Service

This section investigated agency opinion on aspects of SecondBite customer service, and other

aspects of our relationship and ways to extend and support this. The customer service items take the

form of standard (where possible) customer service ‘satisfaction’ type questions as used widely in

many sectors.

7.1 Satisfaction with SecondBite Service

Table 7.1 shows the agency ratings of their overall satisfaction, followed by satisfaction with specific

issues relating to SecondBite performance.

Table 7.1: Agency satisfaction, by state

Overall satisfaction

Very Satisfied

Satisfied

Neither

Dissatisfied

Very Dissatisfied


ACT

1 50.0

1 50.0

NSW 30 48.4 20 32.3 1 1.6 3 4.8 1 1.6

NT

2 100.0

QLD 23 41.8 19 34.5 2 3.6 5 9.1

SA 12 32.4 16 43.2 1 2.7

3 8.1

TAS 23 33.8 26 38.2 5 7.4 4 5.9

VIC 136 47.7 110 38.6 7 2.5 4 1.4

WA 5 22.7 11 50.0 2 9.1

National 229 48.4 205 43.3 18 3.8 16 3.4 5 1.1

Overall food quality

Very Satisfied

Satisfied

Neither

Dissatisfied

Very Dissatisfied


ACT

1 50.0 1 50.0

NSW 13 21.0 36 58.1 4 6.5 3 4.8

NT

2 100.0

QLD 11 20.0 27 49.1 4 7.3 6 10.9 1 1.8

SA 6 16.2 18 48.6 6 16.2 1 2.7 1 2.7

TAS 11 16.2 23 33.8 8 11.8 14 20.6 2 2.9

VIC 49 17.2 162 56.8 28 9.8 13 4.6 4 1.4

WA 2 9.1 12 54.5 5 22.7

National 92 19.4 281 59.3 56 11.8 37 7.8 8 1.7

Organising food collections/deliveries

Very Satisfied

Satisfied

Neither

Dissatisfied

Very Dissatisfied


ACT

2 100.0

NSW 21 33.9 24 38.7 5 8.1 4 6.5 2 3.2

NT

1 50.0 1 50.0

QLD 24 43.6 15 27.3 5 9.1 2 3.6 3 5.5

43

SA 11 29.7 10 27.0 5 13.5 3 8.1 2 5.4

TAS 22 32.4 31 45.6 3 4.4

VIC 126 44.2 109 38.2 11 3.9 3 1.1 1 0.4

WA 6 27.3 10 45.5 1 4.5 1 4.5

National 210 45.3 200 43.1 32 6.9 14 3.0 8 1.7

Delivery staff/volunteers

Very Satisfied

Satisfied

Neither

Dissatisfied

Very Dissatisfied


ACT

1 50.0

NSW 14 22.6 6 9.7 6 9.7

NT

QLD 16 29.1 8 14.5 4 7.3

SA 11 29.7 6 16.2

TAS 23 33.8 20 29.4 1 1.5 1 1.5

VIC 107 37.5 49 17.2 14 4.9 1 0.4

WA 1 4.5 2 9.1 2 9.1

National 172 58.7 91 31.1 28 9.6 2 0.7

Service from staff/volunteers when you contact SecondBite

Very Satisfied

Satisfied

Neither

Dissatisfied

Very Dissatisfied


ACT 1 50.0 1 50.0

NSW 27 43.5 20 32.3 2 3.2 1 1.6 1 1.6

NT

2 100.0

QLD 30 54.5 15 27.3 2 3.6 1 1.8

SA 16 43.2 11 29.7 2 5.4

3 8.1

TAS 31 45.6 24 35.3 2 2.9

VIC 165 57.9 77 27.0 7 2.5 2 0.7

WA 10 45.5 6 27.3 1 4.5

National 280 60.9 155 33.7 17 3.7 4 0.9 4 0.9

Communication your agency has with SecondBite

Very Satisfied

Satisfied

Neither

Dissatisfied

Very Dissatisfied


ACT 1 50.0 1 50.0

NSW 27 43.5 25 40.3 3 4.8 1 1.6 1 1.6

NT

2 100.0

QLD 27 49.1 18 32.7 3 5.5 1 1.8

SA 14 37.8 13 35.1 1 2.7 1 2.7 2 5.4

TAS 32 47.1 23 33.8 2 2.9

1 1.5

VIC 157 55.1 87 30.5 9 3.2 2 0.7

WA 9 40.9 6 27.3 3 13.6

1 4.5

National 267 56.4 174 36.8 21 4.4 6 1.3 5 1.1

Nationally, overall satisfaction is high, with over 90% of responses in the satisfied or very satisfied

range. Similar high levels of satisfaction are reported when the numbers are broken down into states.

Similarly, the ratings of satisfaction with food quality and delivery arrangements were mostly in the

44

satisfied and very satisfied range both nationally and on a state by state basis. Reassuringly, the

SecondBite people – staff and volunteers are rated extremely highly by the agencies across all states

and territories, as was SecondBite communication.

7.2 SecondBite Deliveries/Collections

Following on from the satisfaction questions, agencies were asked to provide more information about

certain operational aspects of SecondBite service. Table 7.2a provides indications of problems where

delivery has impacted their ability to run the CFPs.

Table 7.2a: Delivery issues impacting program, by state

Never Very Rarely Rarely Occasionally Very Frequently Always

State N % N % N % N % N % N %

ACT 1 50.0 1 50.0

NSW 27 43.5 8 12.9 7 11.3 12 19.4 2 3.2

NT

2 100.0

QLD 19 34.5 9 16.4 5 9.1 12 21.8 4 7.3

SA 12 32.4 2 5.4 3 8.1 5 13.5 3 8.1

TAS 19 27.9 16 23.5 10 14.7 8 11.8 1 1.5 1 1.5

VIC 133 46.7 59 20.7 20 7.0 22 7.7 2 0.7 3 1.1

WA 11 50.0 1 4.5 3 13.6 2 9.1

National 221 41.5 95 17.8 48 9.0 63 11.8 12 2.3 4 0.8

Almost have of the agencies report never having had problems with SecondBite deliveries that had

harmed their CFPs. However 63 agencies did report this occasionally happening and 16 agencies

claimed that deliveries caused problems either very frequently or always.

Table 7.2b shows agency reports of frequency of delivery failing to arrive.

Table 7.2b: Delivery failed to arrive, by state

Never Very Rarely Rarely Occasionally Very Frequently Always

State N % N % N % N % N % N %

ACT 1 50.0

NSW 25 40.3 8 12.9 5 8.1 8 12.9 1 1.6

NT

1 50.0

QLD 21 38.2 11 20.0 3 5.5 6 10.9 2 3.6

SA 10 27.0 1 2.7 2 5.4 6 16.2 4 10.8

TAS 26 38.2 12 17.6 7 10.3 4 5.9

VIC 177 62.1 25 8.8 15 5.3 8 2.8 1 0.4

WA 7 31.8 3 13.6 1 4.5 2 9.1

National 266 49.9 60 11.3 33 6.2 35 6.6 8 1.5

Happily 50% of the agencies reported that this had never happened, and none (as should be

expected) reported always. However 43 agencies (approximately 8%) indicated that delivery failure

occurred occasionally or very frequently.

45

7.3 Contacting agencies

Agencies were asked to indicate the method of contact with SecondBite that they would prefer.

Table 7.3: Preferred method of contact for agencies, by state

Email Telephone SMS Mail Total

State N % N % N % N % N

ACT 1 100.0

1

NSW 43 80.0 11 19.5 1 0.5

55

NT 1 50.0 1 50.0

2

QLD 34 68.0 16 32.0

50

SA 27 77.1 8 22.9

35

TAS 50 86.2 6 10.3 2 3.4

58

VIC 207 80.2 46 17.8 4 1.6 1 0.4 258

WA 14 93.3 1 6.7

15

National 377 79.5 89 18.8 5 1.1 1 0.2 474

Email emerged as the preferred method of contact for the majority of the agencies, followed by

phone with very few indicating other methods such as SMS or mail. VIC and TAS were the states most

strongly favouring email contact, with QLD agencies being more in favour of telephone than the

others.

Specific commentary on aspects of the SecondBite service which was provided by agencies is listed in

Appendix 7.1.

7.4 Would your agency be interested in Corporate Volunteers

Agencies were asked if they wanted to hear more about potential one-off opportunities to place

corporate volunteers. These are shown in Table 7.4.

Table 7.4: Agencies who want to hear more about corporate volunteers, by state


N % N % N % N % N % N % N % N % N %

1 50.0 33 53.2 2 100.0 24 43.6 10 27.0 34 50.0 125 43.9 229 43.2

Overall not quite half of the agencies indicated a wish to have further information about one-off

corporate volunteering supplied to them.

The specific agency requests have been requested by and provided to Fundraising to follow up on

appropriate opportunities with appropriate agencies.

7.5 Healthy Eating Policies

The agencies were asked to indicate if they had developed their own specific policies or commitment

to healthy eating within their CFPs.

46

Table 7.5: Agencies reporting they have healthy eating policies, by state

State N %

ACT

NSW 10 16.1

NT 2 100.0

QLD 13 23.6

SA 9 24.3

TAS 21 30.9

VIC 104 36.5

WA 8 36.4

National 167 31.3

Around one-third of the agencies indicated they had no polices. The interesting comparison here is

between NSW and the other states. NSW has had a greater roll-out of SecondBite’s Fresh NED

program than the other states, and shows a higher number of agencies reporting healthy eating

policies. Where the data do not directly show cause and effect, it is likely that there is a connection,

particularly in metro Sydney. The policies reported are shown Appendix 7.2.

7.6a Large food donations

SecondBite occasionally takes receipt of larger than normal donations, and the agencies were asked

to indicate if they would like to hear about these. Table 7.6a shows the responses.

Table 7.6a: Agencies interested in large one off donations, by state

State N %

ACT 2 100.0

NSW 25 89.3

NT

QLD 35 94.6

SA 20 87.0

TAS 41 93.2

VIC 148 85.5

WA 7 100.0

National 278 88.5

The majority of agencies unsurprisingly do want to hear about large donations and would presumably

be interested in being prioritised for potential deliveries.

Allied to this we followed up by asking about specific types of food they would be interested in. These

responses are shown in Table 7.6b.

47

7.6b Categories of interest

Table 7.6b: Categories of food preferred if large donations occur, by state

Fruit Vegetables Meat/Poultry Eggs


ACT

1 50.0

NSW

1 3.7 9 33.3 2 7.4

NT

QLD 3 8.6 1 2.9 3 8.6 1 2.9

SA

1 4.5 2 9.1 1 4.5

TAS 2 5.0 2 5.0 3 7.5 1 2.5

VIC 13 8.7 6 4.0 22 14.8 5 3.4

WA 1 16.7 3 50.0

National 19 6.8 11 3.9 43 15.3 10 3.6

Dairy Bread Cereals/Grains All types


ACT

1 50.0

NSW

1 3.7 14 51.9

NT

QLD

27 77.1

SA 1 4.5 1 4.5 16 72.7

TAS 1 2.5 31 77.5

VIC 6 4.0 7 4.7 8 5.4 82 55.0

WA

2 33.3

National 8 2.8 8 2.8 9 3.2 73 61.6

Meat/poultry was the most strongly favoured food type across all states and territories.

7.7 Upcoming events

Agencies were asked to let us know if they had any events coming up, or other ideas for

opportunities for partnership with SecondBite. These have been passed on to fundraising.

48

7.8a Recommending SecondBite to other agencies

Agencies were asked how likely they would be to recommend SecondBite to other Community Food

Programs. Table 7.8a shows the responses to this question.

Table 7.8a: Likelihood of recommending SB to other CFPs

Not Likely Neutral

0 1 2 3 4 5

State N % N % N % N % N % N %

ACT 1 50.0

NSW 2 3.2 4 6.5 1 1.6

NT

QLD 1 1.8

5 9.1

SA

1 2.7

TAS 2 2.9 0.4 3 5.9

VIC 1 0.4 1 3 1.1 9 1.1

WA

2

National 1 0.2 3 0.6 4 0.8 7 1.3 21 4.0

Extremely Likely

6 7 8 9 10


ACT 1 50.0

NSW 4 6.5 5 8.1 7 11.3 34 54.8

NT 1 50.0 1 50.0

QLD 1 1.8 3 5.5 1 1.8 9 16.4 31 56.4

SA 1 2.7 4 10.8 5 13.5 3 8.1 18 48.6

TAS 4 5.9 7 10.3 5 7.4 9 13.2 28 41.2

VIC 3 1.1 9 3.2 20 7.0 31 10.9 179 62.8

WA 0 2 9.1 3 13.6 4 18.2 8 36.4

National 9 1.7 29 5.5 40 7.5 64 12.1 299 56.4

The great majority of agencies indicated that they would recommend SecondBite to other CFPs, with

around 80% giving responses in the higher scoring end towards ‘Extremely likely.’

7.8b Continuing to use SecondBite

The respondents indicated the likelihood for them of continuing to use SecondBite in the future.

Table 7.8b illustrates how the agencies responded.

49

Table 7.8b: Agency ratings of likelihood of continuing to use SecondBite

Not Likely Neutral

0 1 2 3 4 5

State N % N % N % N % N % N %

ACT 1 50.0

NSW 5 8.1

NT

QLD 1 1.8

2 3.6

SA

TAS 1 1.5 1 1.5 1 1.5 1 1.5

VIC 2 0.7 2 0.7 1 0.4 2 0.7 4 1.4

WA

1 4.5

National 3 0.6 2 0.4 3 0.6 2 0.4 7 1.3 8 1.5

Extremely Likely

6 7 8 9 10


ACT 1 50.0

NSW 1 1.6 4 6.5 1 1.6 5 8.1 40 64.5

NT 1 50.0 1 50.0

QLD 2 3.6 2 3.6 3 5.5 5 9.1 36 65.5

SA 4 10.8 2 5.4 4 10.8 22 59.5

TAS 3 4.4 1 1.5 7 10.3 41 60.3

VIC 3 1.1 2 0.7 14 4.9 24 8.4 200 70.2

WA 1 4.5 2 9.1 3 13.6 12 54.5

National 6 1.1 16 3.0 23 4.3 49 9.2 353 66.6

Very few agencies responded towards the ‘Unlikely’ end of the scale. Two thirds rated that they were

extremely likely to use SecondBite in the future. Read in conjunction with responses to the question

about consequences of no longer having SecondBite food, this bias is likely to be due (in part) to the

absence of alternatives. More important may be the 3.3% who were on the ‘unlikely’ end,

understanding their problems may help improve service- although this is a very small number.

50

8. SecondBite Impact on Community Food Programs

The section of the survey attempted to gain insight into the impact SecondBite services have on the

agencies CFPs, both in terms of food and finances.

8.1 SecondBite Impact on Community Food Programs

Agencies were asked to indicate what they thought the greatest impact SecondBite’s food had on

their service for clients. Table 8.1 shows the distribution of responses about impact.

Table 8.1: Ratings of SecondBite Impact

Greater Variety

Fresh Food

Fewer Non-

Perishables

More Nutritious

Food

Saves Us

Money

More Meals/Parcels

Offered

More People

Fed

Saves Us

Time

State N % N % N % N % N % N % N %

ACT 1 50.0 1 33.3 1 33.3

NSW 37 59.7 5 8.1 30 16.4 34 18.6 27 14.8 37 20.2 13 7.1

NT 2 100.0 2 20.0 2 20.0 1 10.0 2 20.0 1 10.0

QLD 32 58.2 6 10.9 22 16.2 23 16.9 10 7.4 31 22.8 12 8.8

SA 20 54.1 2 5.4 15 15.2 21 21.2 11 11.1 25 25.3 5 5.1

TAS 29 42.6 6 8.8 21 14.8 33 23.2 10 7.0 26 18.3 17 12.0

VIC 186 65.3 39 13.7 137 16.2 180 21.3 66 7.8 150 17.7 89 10.5

WA 8 36.4 2 9.1 7 17.1 7 17.1 5 12.2 9 22.0 3 7.3

National 315 59.4 60 11.3 235 16.1 301 20.6 130 8.9 280 19.2 140 9.6

After increasing the range of available fresh foods, agencies indicated that money saving and more

people fed were the main impacts.

See Appendix 8.1 for further suggestions of how working with SecondBite impacts the CFPs.

8.2 Consequences of no longer having SecondBite food

Agencies were asked to indicate the consequences for them if SecondBite did not provide them with

free food.

51

Table 8.2 shows the response pattern for the suggested outcomes

Table 8.2: Consequences of no longer having SecondBite food

Pay from our

budget

Take funds from other

areas

Look for free

food elsewhere

Offer non-

perishable food

Could no longer

deliver food program


ACT

2 100.0

NSW 7 13.2 6 11.3 14 26.4 10 18.9 53 30.2

NT 1 50.0 0

1 50.0 2

QLD 7 15.9 1 2.3 16 36.4 10 22.7 44 22.7

SA 2 6.9 2 6.9 11 37.9 7 24.1 29 24.1

TAS 10 17.9 5 8.9 18 32.1 9 16.1 56 25.0

VIC 51 21.1 12 5.0 65 26.9 44 18.2 242 28.9

WA 4 28.6 0 3 21.4 3 21.4 14 28.6

National 81 18.3 27 6.1 127 28.7 86 19.5 442 27.4

The main responses nationally were that they would have to find food elsewhere or could no longer

operate a CFP. This indicates that a large number of agencies are dependent on SecondBite to

provide the much needed food for their clients, and that they have little alternative.

Other suggested outcomes are described in Appendix 8.3.

8.3 Additional services that could help to improve Community Food Programs

The agencies were asked to indicate which suggestions as to additional services would help them to

improve their CFP delivery. These choices are shown in Table 8.3.

Table 8.3: Additional services to improve service, by state

Recipe/

Cook Books

More Volunteers

Consistently

Food Safety

Training

Healthy Eating

Training

Stock Rotation/Supply

Training

More White Goods/ Storage

State N % N % N % N % N % N %

ACT

1 16.7

2 33.3

NSW 19 7.8 15 6.1 20 8.2 25 10.2 8 3.3 27 11.0

NT

1 12.5

2 25.0

QLD 13 8.1 15 9.4 8 5.0 14 8.8 2 1.3 22 13.8

SA 8 7.9 9 8.9 7 6.9 5 5.0 3 3.0 15 14.9

TAS 13 10.4 11 8.8 11 8.8 13 10.4 2 1.6 15 12.0

VIC 66 8.7 49 6.4 58 7.6 69 9.1 26 3.4 116 15.2

WA 2 4.7 6 14.0 2 4.7 1 2.3

6 14.0

52

National 121 8.4 107 7.4 106 7.3 127 8.8 41 2.8 205 14.1

More Storage Kitchen Space

Meetings With Other Programs

Staff

Support from

Nutritionist/ Dietitian

Fresh Food Fact Sheets

Vehicle/

Transport Support

Increased Funding

State N % N % N % N % N % N %

ACT

2 33.3 1 16.7

NSW 16 6.5 16 6.5 13 5.3 19 7.8 25 10.2 42 17.1

NT 2 25.0

2 25.0 1 12.5

QLD 11 6.9 5 3.1 9 5.6 12 7.5 21 13.1 28 17.5

SA 8 7.9 5 5.0 5 5.0 7 6.9 12 11.9 17 16.8

TAS 4 3.2 2 1.6 8 6.4 13 10.4 7 5.6 26 20.8

VIC 55 7.2 28 3.7 44 5.8 70 9.2 59 7.8 121 15.9

WA 4 9.3 2 4.7 9 20.9 11 25.6

National 100 6.9 56 3.9 79 5.5 123 8.5 137 9.5 247 17.0

Not surprisingly funding was the most highly rated addition, with white goods, storage and vehicles

the next highest. Further suggestions given by the agencies are listed in Appendix 8.4.

8.4 Follow up with agencies

Agencies were asked if they would allow contact by SecondBite R&D to follow up on survey responses

or to discuss new projects or initiatives. The responses are shown in Table 8.4.

Table 8.4: Agencies indicating follow up is acceptable, by state

Contact To Discuss Survey Responses

Contact To Discuss New Projects/Initiatives

State N % N %

ACT 1 50.0 1 50.0

NSW 45 78.9 42 79.2

NT 2 100.0 2 100.0

QLD 36 75.0 36 75.0

SA 27 87.1 26 86.7

TAS 46 82.1 46 83.6

VIC 182 74.9 157 69.5

WA 13 72.2 12 70.6

National 352 77.0 322 74.4

8.5 Testimonials from agencies

The agencies were asked to provide, in their own words, an indication of what being in partnership

with SecondBite meant for their CFP. They were also asked to consent (or not) to SecondBite using

the testimonials either with identification, or anonymously. Responses are shown in Table 8.5, with

the actual testimonials provided in Appendix 8.5. They are all provided anonymously in this report,

but those who have allowed names to be used can be matched when required.

53

Table 8.5: Agencies consenting to use of provided testimonial, by state

Yes- please use Yes – use anonymously

State N % N %

ACT 1 50.0

NSW 35 64.8 14 25.9

NT 2 100.0

QLD 29 64.4 14 31.1

SA 17 60.7 9 32.1

TAS 21 42.0 23 46.0

VIC 133 53.6 97 39.1

WA 11 68.8 4 25.0

National 247 55.5 163 36.6

54

Appendix 2.1: Materials

2.1.1 Survey

SecondBite 2016 Agencies Survey

Introduction The SecondBite Agency Survey helps us to understand the changing needs of the

Agencies and Community Food Programs we distribute fresh food to, and provides

valuable information on food insecurity in Australia.

The survey information helps us to identify further opportunities that may assist those in

need across Australia.

Your responses will be treated as private and confidential: only SecondBite will use

your answers for the purposes described above.

Your feedback on our service is very important to SecondBite. We place great importance

on listening to the collective voice of the agencies we work with, so that we can implement

changes accordingly.

We encourage all agencies to complete this short survey by Friday 12th February. Please use the Comments boxes and be as specific as you like, SecondBite really values

your detailed feedback!

If you require assistance or have any questions regarding the survey please contact

Research Manager

Dr. Geoff Smith Tel. 03 9376 3800

[email protected]

The survey should take no longer than 20 minutes.

THANK YOU !

55


About Your Agency * 1. Please provide us with some basic contact details.

Your full name:

Organisation/Agency name:

Food program name (if applicable):

Suburb

City/Town:

State/Territory

2. How do we work together? Please Tick all those that apply:

SecondBite delivers food directly to us We collect food at a SecondBite warehouse (Adelaide,

Glenorchy, Kensington, Kilsyth, Geelong, Broadmeadows,

Seaford, Brisbane, Launceston, Devonport) We collect SecondBite food at a hub/drop-off

(Rosebud, Mornington, Preston, Moe, Morwell, Sale,

Bairnsdale, Lakes Entrance, Warragul, St Kilda,

Kingston, Colac, Carrum Downs, Hastings)

SecondBite's Community Connect (You collect food from

a local supermarket or food donor yourself) EFROS (Tasmania's Healthy Hamper Program)

Other (please specify)

3. What type of agency are you?

Religious organisation Community group

Charitable organisation Local government organisation

Welfare organisation Cultural organisation


4. How is your agency funded to provide your Community Food

Program? Please Tick all those that apply: Emergency relief funding (government) All food is donated, there is no budget

Fundraising

Staff/volunteers buy food from their own money

Other (please specify):

56

5. What is the primary service provided by your organisation/agency? Housing/accomodation Disability Services Security/Safety

Nutrition

Drug and Alcohol Services

Counselling

Clothing

Elderly Assistance

Financial advice/support

Mental Health Services

Sense of Community


6. What are the three main needs of the clients accessing your agency’s food

program? Please Tick the three that apply: Housing/accomodation Disability Services Security/Safety

Nutrition


Counselling

Clothing

Elderly Assistance

Financial advice/services

Mental Health Services

Sense of Community


7. Which of these main needs does your agency provide formal support

for? Please Tick all that apply: Housing/accomodation Mental Health Services Elderly Assistance

Nutrition

Disability Services

Sense of Community

Clothing


Security/Safety


8. How is eligibility for your Community Food Program

decided? Please Tick all that apply Intake assessment Referral from other parts of your agency

People can walk in

People bring vouchers

Referrals from other organisations

Available for Healthcare card holders


57

9. How long has your agency:

Less than 6 months 6 months to 1 year 1 to 2 years 2 to 3 years More than 3 years

a) Been providing Food

Relief Services?

b) Been receiving

food from

SecondBite?

10. Do you share food with other community food programs in your local area?

Yes No If yes, please specify:

11. Do you share other resources with other community food programs in your local area?

Yes

No

If yes, please specify


About Your Community Food Program 12. Approximately how many PAID Staff work at your Community Food Program?

1-5 11-15 More than 20

6-10 16-20

13. Approximately how many Volunteers work at your Community Food Program?

1-5 11-15 More than 20

6-10 16-20

14. What is the estimated OVERALL cost of running your Community Food Program each Month?

58

15. What type of food service(s) are provided by your Community Food

Program? Please Tick all those that apply: Cooked dine-in community meal Cooking program

Cooked dine in meals for live-in clients/residents

Budgeting/shopping classes

Cooked outreach meals and van services

Bowl of fruit at reception/drop-in

School breakfast/lunch program

Veggie garden

Food pantry/mini-mart

Supply food to other agencies

Food vouchers

Food parcel/Food Hamper

Snack program

Nutrition Education Programs


16. How often does your Community Food Program provide food?

Daily including weekends Once fortnightly

Daily NOT including weekends Once monthly

Some days each week Weekends only


17. What are your Community Food Program's peak

periods? Please Tick all those that apply:

Equally all year round June-August December-February

March-May

September- November

18. How much money ($) would you estimate your agency spends on food for your food programs

per week?

19. Does your Community Food Program continue to run during the end of year festive

period (Christmas/New Year)?

Yes No If YES, please tell us which days it remains open

59

20. If your Community Food Program STAYS OPEN can you obtain sufficient food?

Yes No We close Please tell us how you obtain food at this time?


About The Food 21. How much of the fresh food that you provide to your clients is received from SecondBite?

10% 25% 50% 75% 100% Other (please specify)

22. Where do you get other food from? Please Tick all that apply

We buy it Donated directly from shops/business/individuals

Other food rescue organisations (such as Food Share/FoodBank/OzHarvest)


23. From the following food categories choose those that your agency has the greatest demand for? Fruit Eggs Cereals/Grains

Vegetables

Dairy

Tinned food

Meat/Poultry

Bread

Dried food


60

24. How often can you provide the following in your Community Food Program(s)?

Never Very Very

rarely Rarely Occasionally Frequently Always

Fresh fruit (not canned,

frozen or dried)

Fresh vegetables (not

canned, frozen or dried)

Fresh meat (FROZEN)

(not canned or dried)

Fresh eggs

Fresh dairy (not UHT

or powder)

Fresh bread

Cereals/grains

Fresh prepared meals

(not frozen meals,

processed or canned)

25. Is your agency always able to meet client demand?

Yes No 26. Have you seen an increase in the number of people seeking food assistance over the last

12 months?

The number has gone down The number has increased slightly The number has increased by 50%-

The number has stayed the same (5%-20%) 100%

The number has increased by 21%-

50%


27. How much extra funding would be needed to meet demand for food?

None 26% to 50% more Three times as much

Up to 10% more 51% to 75% more

11% to 25% more Twice as much


61

28. What are the challenges of using fresh food (frozen meat, fresh vegetables, fresh fruit, fresh bread etc) in your food program(s)?

Please Tick all those that apply:

Clients do not enjoy/want fresh food

Clients have limited

storage/food preparation space

We have limited cool/freezer storage

We find it hard to access fresh food

It costs too much Our staff/volunteers are not skilled

in fresh food handling We don't have access to a

kitchen/food preparation space Our food donors provide mainly

non-perishable/dry goods

We are donated poor quality

fresh food Our food parcels/meals are

made from non-perishable foods


29. Do you ever receive food from SecondBite that you cannot use?

No, it has never happened Yes, a few times a year Yes, monthly Yes weekly Yes, every time 30. What do you do with this unwanted food?

It goes in the bin It goes to compost

We give it to clients It goes to animal feed

Staff eat it/take it home Not applicable



About Your Clients 31. Please estimate the average number of ADULTS you help each WEEK?

Under 20 101 - 150 251 - 300

21 - 70 151 - 200 Over 300

71 - 100 201 - 250

62

32. Please estimate the average number of CHILDREN you help each WEEK?

Under 20 101 - 150 251 - 300

21 - 70 151 - 200 Over 300

71 - 100 201 - 250

33. Please tell us the MAIN client groups you

assist. Please Tick all those that apply.

Single parent families Youth

Low income families

Children under 12

Unemployed people

Aged

Women

Substance abuse/dependence

Homeless/special accommodation

Indigenous/Torres Strait Islander people

People with a disability

Ethnic/cultural groups

People with a mental illness

Asylum seekers/refugees


34. Please estimate the percentage of your clients who are Aboriginal and/or Torres Strait Islanders:

Under 10% Between 30 and 50% 80 to 100%

Up to 30% From 50 to 80%

35. Is your Agency a member of or a partner of any of the following Indigenous Health Organisations?

Victorian Aboriginal Controlled Community Health Organisation (VACCHO) NSW - Aboriginal Community Controlled Health

Services (ACCHS) QLD - Queensland Aboriginal and Islander Health

Council (QAIHC) WA - The Aboriginal Health Council of Western

Australia (AHCWA)

SA - The Aboriginal Health Council of South

Australia (AHCSA) NT - Aboriginal Medical Services Alliance Northern

Territory (AMSANT) TAS - The Tasmanian Aboriginal Centre (TAC) ACT - Winnunga Nimmityjah Aboriginal Health

Service (AHS)

Please specify other organisations

63

36. What are the most common issues your clients

have? Please Tick all those that apply. Family breakdown Stress/anxiety/anger Depression/self esteem issues

Illness/physical health issues

Social isolation

Shame/embarrassment


37. To help us understand how regularly people use community food programs, can you please

estimate the percentage of your clients who have been attending your community food program over

the last year: Just this month

For a few months now

Most months

Every month

Other/Comment

64

About SecondBite Service 38. Please tell us about your satisfaction with SecondBite service?

Very Very I/we do not Satisfied Satisfied Neither Dissatisfied dissatisfied deal with

them

a) What is your overall

level of satisfaction

with SecondBite?

b) What is your level

of satisfaction with the

overall quality of our

food?

c) What is your level

of satisfaction with

organising food

collections/deliveries?

d) The service provided

by our Staff/Volunteers

making deliveries to

your agency

e) The service provided

by our Staff/Volunteers

when you contact

SecondBite

f) The communication your agency has

with SecondBite Comment

39. In the last 6 months, has the SecondBite delivery/collection:

Never Very Rarely Occasionally Very Always Rarely Frequently

a) had issues with

the timing that have

impacted your food

program?

b) Failed to arrive at

all on any given day?

Comments

65

40. What is your agency's preferred method to maintain contact with SecondBite?

Telephone Email SMS Message Fax Mail

66

41. SecondBite receives offers from our corporate partners to volunteer some time on a one-off

basis. Would your agency be interested in taking on corporate volunteers?

Yes, please send more information No If yes, please provide the name and number for the most appropriate contact person:

42. Does your organisation have any healthy eating policies in

place? For example, "No soft drink available on-site" or "Minimum of 2 vegetables to be served with each cooked meal".

Yes No If yes, please tell us about any policy:

43. If SecondBite receives large food donations which require immediate redistribution would you like

to be notified (Metro Delivery only)?

Yes No Not applicable 44. Which of these food categories would you prefer to be notified about (Metro Delivery only)?

Please Tick all that apply

Not applicable Meat/Poultry Bread

Fruit Eggs Cereals/Grains

Vegetables Dairy All of them


45. Does your agency have any up and coming events that may offer an opportunity for us to

partner and work together?

67

46. How likely are you

Not

likely Neutral Extremely Likely 0 1 2 3 4 5 6 7 8 9 10

a) To recommend

SecondBite to

other Community

Food Programs?

b) To continue using

SecondBite services?


About Impact 47. What impact has SecondBite's fresh food had on your food program in 2015? Please Tick all those that apply

Greater variety of fresh foods

Fewer non-perishable (e.g. canned)

foods used

More nutritious food is now available

Saves us money Saves us time shopping/procuring

More meals/parcels are offered food

More people receive food through our

program

Can you think of anything else to help demonstrate the impact of accessing free fresh food

48. On average per month, can you reallocate money saved on SecondBite food to

other areas/programs?

Yes No If yes, please estimate amounts ($) and specify what areas/programs:

49. If SecondBite did not provide your agency with food, what would the consequences be?

Please Tick all that apply

We would pay for the food from our budget

We would have to use funds from other project areas

We would try and receive free food from

another organisation Other

We wouldn't provide fresh food, instead we would offer

non-perishable foods We would no longer be able to deliver our food program

68

50. What, if any, additional services could help to improve your current food program? Please Tick all

those that apply:

Community meal cook books/online recipes for community

Increased space/kitchen facilities

groups

Forums to meet other community food program staff

More volunteers / volunteers available more consistently

Support from nutritionists/dieticians

Food safety training/information

Information on fresh food/fact sheets or food products

Healthy eating training/information

Vehicle and transport support

Stock rotation and supply training/information

Funding

Additional white goods/storage capacity


51. Would your agency be happy to talk to SecondBite Research Staff to

Yes No

Expand on responses

in this survey?

Discuss upcoming

initiatives or projects

52. Can you suggest any changes to help SecondBite’s services to better support your agency ? 53. Can you let us know in your own words what impact SecondBite has had on your agency or

your clients:

54. Are you happy for us to share this testimonial to illustrate the impact of SecondBite

Yes please use Yes but don't use my name No


Thank you Thank you very much for taking the time to complete this survey, your feedback and

testimonials are very important to us.

69

And of course, we thank you for working with us and we look forward to continuing our

work together in 2016.

We plan to inform all of our partner agencies when the report from this survey is complete

and will provide copies to all who want one.

If you have any questions about this research, please contact

Research Manager

Dr. Geoff Smith

Tel. 03 9376 3800

[email protected]

2.1.2 Intro email

Contacts from the SecondBite data base were sent the email below, with the link embedded


Dear SecondBite Partner, SecondBite really value your feedback, it helps us to improve our service to you. We also like to know more about our agencies so we can listen to their collective voice. Please take the time to complete this survey by clicking on the link in this email.

Click here for SURVEY

Many thanks Dr Geoff Smith Research Manager 73 McClure Road, Kensington, VIC 3031 Telephone: (03) 9376-3800 | Mob: 0478 414 414 | Fax: (03) 9376 3822 [email protected]|www.secondbite.org

2.1.3 Reminder Email

Contacts who had not responded after one week (two weeks and three weeks) were sent the email

below, with the link embedded.

mailto:[email protected]%7Cwww.secondbite.org

Results: 2016 Survey

70


SecondBite recently contacted you about needing your help to collect information about your agency and our services, using our 2016 Agencies Survey, but haven't received your response as yet. We'd really appreciate your participation. Click the button below to start or continue the survey.

Click here for SURVEY

Thank you for your time. Dr Geoff Smith SecondBite Research Manager


71

Appendix 3.1: Other types of organisations providing food

A number of agencies described themselves using their own terms. These are shown below.

Domestic Violence Housing Organisation with a refuge and housing for clients who have experienced and escaping Domestic violence

Needle Syringe Program NSP

Community / Welfare / Charitable Neighbourhood House

Community centre Partnership with YMCA and Neighbourhood house and Kew uniting church

Aboriginal Child and family Centre - Department of Education

Prep to Year 12 school-food is used to feed students in need and excess is sent home to the families.

Aboriginal Hostel LTD Primary School - Community Hub

Alternative school setting for students disengaged from mainstream - equal focus on education and overall well-being

Primary school kitchen program

Primary School ( disadvantage school ) Primary school organisation

Catholic Primary School Public health service

Charitable organisation run by Jubilee Church Public School

Children's Centre Residential Drug and Alcohol Treatment

Community Centre School

Community music program, enabled by the Melbourne Symphony Orchestra

School - well-being program

Community Services School and community hub

Crisis Accommodation for Young Women (13years to 20 years old)

Settlement Service

Crisis Accommodation Social Enterprise

Disability Support Service Soft-entry, Universal, Early Intervention and Prevention program

Domestic violence refuge Soon to be An incorporated Organization

Educational organisation Special Education setting

Emergency Relief and Community Kitchen Specialised Youth Homelessness Service

Family Services agency Specialist Homelessness Service - Not-for-profit Community Organisation

Government family support State Government funded Neighbourhood House

Gym/ Community Centre Supported Residential Service

Health service University

Kindergarten We provide arts programs for the disadvantaged and during the day provide a healthy meal for all attendees

Mental Health Organisation - non GVT Women’s Resource Centre

Motel Youth Camp

Multicultural Community Services


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Appendix 3.2: Other types of service provided

After School learning support, mentoring and recreational activities

Emergency Relief

Alternative education for students aged 13 - 18 with a range of educational, social and emotional issues; not fitting in to mainstream education

Emergency Relief , Financial counselling budget counselling and more

And referrals to others services

Emergency Relief Program Electricity (EAPA) Vouchers Community programs for development LINKS Youth Support Service Breakfast Club for local school students "Food for Thought" Community Restaurant

Assistance with food vouchers/fresh foods & bread/some assistance with bills/vouchers for Thrift Shop (either the one connected to our own Church or for Salvo Stores)

Emergency Relief is our primary service. We offer food parcels/vouchers and clothing from out OP Shop. We also have housing support workers and crisis counsellors who provide financial advice/support and advocacy.

Asylum Seeker Services

Exodus has various teams of volunteers providing meals, advocacy, youth and after school children’s programs, family holiday camps, bike repairs, any support required by the residents of the Olympic village area

Bayview Lodge provides accommodation and meals and ongoing support to single adults over the age of 18.

Family services

Breakfast club for students 2 days a week for in need!!

Family support

Casework Fitness and health

Childcare services - FDC, OSAC, Childcare Centres, Youth services, Transport, Social Programs - Social Inclusion activities, Clothing program and management of a clothing store, Food Rescue Program - two community pantries and Food Vans to rescue food.

Food and electricity

Childhood Education Food and Friendship support

Children from low income background and refugee, asylum seekers

Food and Household consumables

Church Food, clothing, furniture and fuel assistance, emotional support, financial and budgeting help

Clothing, food, furniture. Winter blankets. Pastoral care in the community. Added hampers at Christmas time. School breakfast program.

Food, Telstra

Community Centre Free food parcels weekly

Community Aid (Emergency Relief), Soup Kitchen, Friendship Café, Educational programs

Free Legal Service as well as running various programs that assist anyone in need.

Community development and support General Community Support organisation

Community health services Health care services

Community Neighbourhood House ( childcare, adult learning, community events, community access, wellbeing courses)

Health Promotion

Community programs Health Promotion - staff dollars to coordinate a broader community program

Community Restaurant

Health, allied health, dental, assertive outreach (homeless, elderly, etc.), refugee services Homeless support services provides outreach and support to homeless/at risk of homelessness including caravan


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parks and rooming houses

Community Welfare, Support and Education

Help with electricity (EAPA) and food parcels. Women's group, Play group, Mental Health group and Free community morning tea and lunch on Wednesdays.

Cooking free meals for the community Skilling the long term unemployed, disengaged youth and young adults with intellectual disabilities for work

Helping women going through cancer

Co-op shop Homeless, Poor & Needy

Courses for Young People At Risk Hot lunches, computer lessons, food bank

Crisis Relief and Emergency Food Relief Housing support for those who are homeless or who are at risk of homelessness.

Deliver sports, arts and recreational programs to disadvantaged communities.

In Home Family Services (CHILDFirst), Community Support Services - Information &referral, material aid.

Domestic and family violence services Information and Referral, Emergency Relief and other stuff

Education Life skills & vocational training, education, ESL programs, community engagement, health & wellbeing, business initiatives

Education and Case Management Low cost supermarket and Op shop

Education and engagement Men's Health and wellbeing program for older men.

Education support Multicultural youth focused services

Education, Health, Mental Health, Family Support

Neighbourhood Centre delivering Emergency Relief, Family Support Services, Community Development Programs, Limited Hours Child Care, venue and outreach service for legal aid, financial counselling and an op shop. Other special interest groups also meet here.

Not for profit 'supermarket' Student well-being , providing health education/health promotion and support for students and families into the community.

Op shop and Food supplies community support etc. Support for young people aged 12 to 25 who are high risk and highly vulnerable.

Our centre provides a multidisciplinary team approach to working with families of small children to build parenting, social skills, well-being and life skills.

The Smith Family work primarily in education providing a range of services designed to enhance learning outcomes for disadvantaged students

Our organisation provides a warm and hearty meal for the poor and needy every Tuesday evening at the Cornerstone in Dandenong.

The T21 Program supports young people , with long term accommodation and a tailored living and life skills program, in hope to provide them with the necessary skills to become independent, thus breaking the cycle of homelessness.

Outdoor education and camps for disadvantaged schools and community groups

Toddler and children’s programs to promote development, education, safety and play

Parent education through modelling, mentoring and explicit teaching

Transport and emergency relief

Parents and children family support services We also run a Tech Shed where IT equipment is recycled or refurbished and provided back to low-income members of the community for a small cost.

Pastoral Support, Breakfast program, Lunch program, safe place to rest during the day for homeless people, welfare assistance

We also cater for people who are on community service orders....one or two at a time.....these people act as volunteers.

People requiring food and financial assistance register with the SVDP call centre in Mornington. SVDP members daily visit these people in need with food parcels and Vouchers for supermarket food and petrol. We may also assist with rental, educational,

We also stock a limited amount of toiletries


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medical, telephone, furniture, clothing and other expenses.

Performing arts/education

We are a co-located service offering health, legal, crisis housing, family mediation, parent support, reconnect and family support, case management and more. We are also run budgeting, cooking, living skills, job skills and art therapy programs.

Provide support in the way of tutoring and homework clubs / outreach into the public housing / life skills programs for children / young people. During these times, we provide full meals - during Term 2 and Term 3 only. Over 7000 meals provided 2015

We are a community hub that provides information and referral plus social activities as well as Energy Assistance and the 2nd Bite program

Recreation/fitness activities We are community information and support organisation (CIS) providing emergency relief to those in need as well as general information and advice.

Residential drug and alcohol rehabilitation program

We are a community organisation that runs many programs for children, youth, families, including counselling, parenting, youth centre, financial counselling, homelessness etc.

Settlement services to recently arrived refugees and migrants

We are a connect community offer food and medical & administrative services

Skills training to assist public housing and disadvantaged long term unemployed to work towards re-entering the workforce.

We are a Department of Education facility that provides early learning opportunities for children 0-5 years while at the same time providing learning opportunities for parents. We also have a strong health and well; being focus.

Social Inclusion

We are a registered neighbourhood house which offers a range of children and family activities, health and well-being, languages and creative programs. We also have a food bank which opens on a weekly basis for those in need.

Some of our services we outsource to other agencies to complete the task at hand.

We are a religious organization so technically that's our primary service, but one of our favourite ways to express our faith is through helping others. We mainly offer food vouchers, food parcels (thanks!), and provide support through our case management service.

St Luke's Anglicare offers Counselling, Financial Advice, and other services.

We are a support and referral agency for long term unemployed, homeless plus aged and disability pensioners. We encourage regular attendance to our service to assist with finding their next best step out of their long term situation, (if this is an option). we provide meals on the street once a week for 52 weeks, regardless of weather.

St. Vincent de Paul provides assistance to anyone in need in whatever way suitable either by direct welfare assistance or by referral to appropriate agencies.

We assist families and people in crisis. That is, those who are unemployed, have significant financial/accommodation or family trauma. We provide food items for a week, as well as prayer, counselling, and generally lift their self-esteem by providing whatever we can to assist, Recruitment, financial services, budgeting and so on

We do also offer Pharmacy vouchers for 2 NHS scripts, Petrol vouchers, Limited counselling and clothing from our op shop when necessary

Women's Resource Centre - run by a charitable organization - we fill the gaps of other services

We do provide case work and financial counselling and support. We provide Emergency Material aid - by

Work on a Case Management Model assisting people with ideas and referrals to help with the barriers they


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way of food parcels and vouchers and we provide personal support by way of positive lifestyle and related programs.

face

We offer support, advocacy, referral and program services to young people 10 - 25 year old

Youth & Community Development

We provide a drop in service for young people between the ages of 12-18

Youth Activities and services

We run opportunity stores and work for the dole programs in addition to providing emergency relief food, furniture and clothing.

Youth and families

We support members of the stolen generation in all aspects of social work

Youth Services - Drop In Program

We work from a community development model to: Build Community Support people and Families (this is where 2nd bite fits) Enhancing choice Our house has various programs and acts as an information and referral point to other services


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Appendix 3.3: Other types of client main need

Deal with Agencies only - they assess their individual clients.

Legal Service and English as a Second Language program, the Community Lunch and handout of fruit and vegies.

Access to co-curricular education Light snacks - fruit; packaged snacks

Advocacy Low cost groceries provided to welfare recipients. Social connection for lonely people

Afternoon tea for students participating in Literacy and Numeracy Learning Clubs after school

Low income earners single mums

Assistance with learning to cook healthy food Main need is financial (limited income) due to unemployment, disability, family breakdowns & migration

Assistance with visa, appeal applications

Many of our clients are elderly and or isolated....also single mothers with children, etc. however, many of our attendees come because they enjoy our food....free three-course meal, cooked by our excellent cooks....vegetarian options, three or four desserts....donations are totally voluntary...

Basic commodities (food, fuel etc.) Metal Health, Drug and Alcohol, Counselling and Financial Services also available on Site

Bill payments; food hampers Most of our clients are linked into disability services and mental health services

Breakfast and Homework Club

Most of our clients have had an interest in music and a wish to actively participate in musical activities but have not found the support and / or the acceptance of their special needs necessary to allow them to freely participate.

Case management, Stigma, Single mothers etc. Mostly unemployed people and pensioners. They need jobs and socialising.

Child protection, family services need for furniture

Children's Charity - teaching kids to make good life choices

Nurturing, educational support

Clients accommodated at Bayview Lodge may have a range of issues including mental health & disability. We have strong links with the Bellerive Mental Health Services, Super Clinic, Drug & Alcohol Services and other services.

Our clients’ needs are to have a healthy afternoon snack in a safe environment and have the ability to talk to workers about some issues if they arise

Community Health Outdoor education experience

connection to family and country; healing from institutionalised abuse

Outreach Support - Mentoring - Employment

Cultural Sensitivity Passive recreation

domestic violence Personal development , self-esteem, confidence building

domestic violence, mental health, sexual assault, isolation

Referral to services relevant to families’ needs

Education School children from refugee & migrant backgrounds, and clients attending the life skills & vocational training programs (refugee & migrant backgrounds)

Education and wellbeing School education program - Stephanie Alexander Kitchen Garden Program

Education, food security, youth support Schooling

Education, nutrition Sense of community is facilitated by providing a cafe area serving free tea and coffee

Education, sense of belonging , promotion of healthy eating

Social cohesion, connection to community, dietary knowledge associated with health and wellbeing.


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Poor diets are endemic in this demographic.

Emergency Relief services including homeless clients, refugees, clients with mental health issues and addictions

Social interaction via drop in centre.

Family support. Overcoming social isolation. Parenting capacity development.

Teaching and giving students access to growing vegetables and preparing healthy nutritious food

Financial assistance to pay bills Telstra

Financial Counselling, Emergency Relief, Case Management

This is not a 'food program' as such. It is a social support program that provides dinner 4 x nights per week

Fitness and health To build school connectedness, educate about the importance of having a varied diet.

Food and household consumables Transport

Food and household goods We also offer NILS (No Interest Loan Scheme), StepUP Program, Case Management, Young Mum's Program

Food- Many of our students come to school without breakfast and have nothing throughout the day.

We assist and refer any member of the community that has a Centre link health care card

Health issues

We pray with our clients as necessary, and tactfully introduce them to Jesus Christ at an appropriate. Above all, we put our client's need first, body soul and spirit, using the Bible as our foundation.

Homeless, Domestic Violence We refer to other agencies as required

Homeless, Poor & Needy We work with asylum seekers

Housing/accommodation When 'fresh fruit Friday' was cancelled some schools I work with accessed fruit from SecondBite.

Kindergarten Worship

Koori community ... family violence... single mother support etc.

Youth and young people

Legal assistance


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Appendix 3.4: Resources (not food) shared by agencies

Voucher system operating in the ACT where organisations can refer clients to food pantries. It keeps costs down, introduces clients to access affordable food independently, and avoids duplication of food pantries.

In co-operation with Share we provide Woolworths Cards for the emergency relief program at Mornington Community Information Centre

Tables with community Food Share and volunteers work with other groups when requested

A Breakfast Club runs out of our building

Informally, - Food Bank - Goodna Anglican Church - St Peters School

Local kindy

A neighbouring Community Centre pays for our ER program and provides out-reach at our Centre for our community members.

Information sharing through meetings

Time, expertise

Van, knowledge, equipment, all resources we have we are happy to share with other groups

Information, community gardening opportunities

Unperishable items including coffee cups and kitchen utilities are distributed.

Agencies can refer to us Information, cross referrals Use of a van

Asylum Seeker Food Program - Brunswick

Information, farm machinery

Various cooking classes and training opportunities, we have developed various community gardens and orchards in the community and through schools and child and family centres in Ravenswood and Waverley

Barter system

Information, referral, secondary consultation - not so much material resources, more referral/client specific

Volunteers and information

Bread as stated above and food wherever requested.

Information, transport, logistics, funding.

We allow for our facilities to be utilised for the purpose of running these programmes. partner organisations assist in running these programmes.

Breakfast club, eating with friends, community lunches, rosebay high school, Risdon vale primary

Information/support/training and contacts

We are a demonstration school for Tasmania

Chewsday Bite - Our cooking class provides cooked meals once a term

Initially we collected from the Rosebud hub but our needs were sufficient to warrant our individual delivery.

We are a hub for 2nd Bite

Clothing and a refrigerated van we loan out on a fortnightly basis.

Karingal, Rosebud, donating soup and sweets on a weekly basis

We are looking into getting a mobile cool room which we want to share with other community food programs.

Clothing and furniture for crisis situations.

Kew Uniting Church We are part of a relief network - we share ideas and experiences once per month.

Clothing and Household items Knowledge, information, access to food services for their clients.....

We are the only suppliers of Food relief in Lara

Clothing with Relief Centres Knowledge, referrals

We assist all other community programs when asked, usually by them bringing their clients to utilise our service to bringing them to collect fruit and vegies.


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Collaboration and referral Locals can collect meals We assist in local emergencies with our vans and other delivery mechanisms

Combine with several local groups to provide meals on other days

Mainly staffing We assist with furniture and clothing if they can't

Community Foodies Program Many resources such as clothing

We have a huge Tonga, Africa, Philippine Community Group that come and pick up for various community events and Funerals.

Cooking and serving equipment is loaned to other community events when required.

Member of Food alliance network in Colac

We have many partnership in the community with other agencies where we will share information and refer to each other.

Cookware, food-warmers and volunteers

Member of the local Community Food For All Network

We inform other services that we collect food from SecondBite for our clients in our accommodations

Currently food Men’s breakfast. and sometimes St Macs cafe

We provide a free children’s breakfast 2 days per week & provide assistance with food vouchers

Distribute food to other towns within the Shire of Southern Grampians

Nappies, baby formula, shampoo, conditioner & women's hygiene products with other welfare agencies.

We provide fresh fruit and veggies for the local primary school.

Drug and Alcohol program No but we do advertise through them the availability or our services.

We provide nutrition education; and also blankets and personal care products.

Edmund Rice Camps Victoria, Good Shepherd

Not sure, i think we are getting a financial adviser from Busselton

We provide our venue for another community group to provide a meal fortnightly

Emergency Relief Services Other Salvation Army services We share excess EAPA vouchers, information and refer people to their services

Excess food or food that is more appropriate for other agencies

Our students complete work placements with Food Bank and volunteer to get marks towards their VCAL grades.

We share food with Cornerstone in Dandenong if we have excess.

Excess we give to our students to take home

Our volunteer pathway provides training and support from our kitchen specialist who works at both the primary school and Dallas N/H. Volunteers have found local employment from this initiative.

We share office space with the Financial Counsellors

Expertise shared. Participate in local Emergency Relief Agency network

We supply the community with day old bread from Coles and Banjo's. The bread is collected twice a week and distributed across our catchment area

Father Bob Foundation Partner with Moe Hope Church for work placement to clean their church and use their facilities

We work collaboratively with other org sin the area. if they have surplus they call us & vice versa

Food and volunteer support

Peninsula Pride is a headspace Frankston partnership program with workers and in-kind support from Peninsula Health, Frankston City Council, Mornington Peninsula

We work in with local church and the elderly citizens organisations


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Shire, NEAMI Seaford and Mental Illness Fellowship

Food donated, clothing, and other donated items

Playgroup initiatives to encourage children of ethnic backgrounds e.g. Polynesian to learn their mother tongue

Wellbeing health promotions

House of Welcome Collingwood Community Store Vere Street

Provide food, clothing etc. Food we do not use goes to a local refuge

housing, meeting places Provide items for frozen meal cook ups

Frankston North Schools Consortia - Aldercourt Primary, Monterey Secondary. Mahogany Rise Child and Family Centre. Frankston North Community Centre. Salvation Army.

If our training cafe has excess food it will be given to other agencies.

QUT shares a campus with TAFE and share with those students too.

Fresh produce is supplied to us from another agency

If we have abundance of supplies we will inform other services

referral information Good Grub, Rotary Club support

If we have an overflow of donations we give to refuges or other agencies we're working with.

Referrals to and from other agencies that also have food programs in Bendigo area

Holy Fools meets with some people in our op-shop cafe.

Springvale Indochinese Mutual Assistance Association

Rickies Place

If we have donations of items furniture and toys we pass much of this along to the DV refuge or the above agencies when we can.

Staff make casseroles and provide lunches for children

Rural Alive and Well (RAW) Schools and other agencies

Staff, cooking resources, educational materials


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Appendix 4.1: Additional Food Service/Provision

As a church, we have drop ins whenever we are open in week and on Sundays, we also receive phone calls asking for assistance, we also help out our own church membership as well. And we have a community lunch on Fridays, we also help out our school Chaplains who occasionally run programs and provide food for special events.

Morning tea at large free "supported playgroups".

We are a school, food assist teaching staff to feed students in need. We are also the "home" of The Stephanie Alexander kitchen garden program & so students can also have a seasonal meal if needed-even when not in the program (operates grade 3-6).

No other food program, the food we get from SecondBite is given to our clients

Bayview Lodge provides accommodation to 26 residents who have access to 3 meals per day. In addition our Service ensures that we have fruit available each day. Residents also have access to tea, coffee, and water cordial 24 hours per day.

Nothing is provided We are now about to move into our own property where we can grow vegetables

Bowls of fruit are placed in the three main student body areas of the school each week.

Other snacks from SecondBite available in waiting room with the fruit. Such as yoghurt and crackers.

Breakfast program Our Rooming Houses provide breakfast seven days a week and a two course evening meal six nights a week

Children’s cooking programs, children’s holiday program snacks and cooking programs

Part of the food is given to the families in need referred by the teachers.

Christmas hampers are produced to an approximate value of $50 each.

People using service are helped to choose food to meet their needs.

Clients walk in and collect Recipes for use with foods being provided

Cooked meals into hampers School kitchen garden program

Cultural cook ups Thursday nights SecondBite fruit and vegies and bread to tenants of our homelessness program

Demonstration and distribution of low cost "Easy Feast" healthy meal packs

Teaching primary school children how to look using a numeracy and literacy platform which is included in their curriculum for the full year with an age appropriate cookbook being produced for every child in the school free of charge.

Donated fruit, snack foodstuffs (e.g. cakes, biscuits), yoghurts and drinks (as collected)

The cooked meal is a Monthly Community BBQ. We refer clients to the Casserole Club Program for cooked meals, and have a brochure / directory of local food services (free or low cost meals) available.

Drop in take home The dine-in meals are only during the winter months where we have a soup kitchen one night a week.

Eating with Friends meals These services are provided by the agencies who access the Food.

Food bags taken to houses for families We also provide food parcels which includes meat.

Food Co-op We also run a food bank where we do family parcels for

pickup and do home deliveries

Food is provided to children who attend the home group and distributed to the adults who attend the other programs offered at Armia House (mainly from refugee and migrant backgrounds)

We also supply ready cooked vegetarian meals as well

Food Pantry = Free food giveaway. We are about to start building a veggie garden, but this is not established yet.

Food received from SecondBite is used for morning teas for the elderly clients who attend our Centre

We are expanding this year to include a weekly free lunch. Another group provides cooking classes to


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children on our premises, but we are not formally involved with that.

Free Cafe We handout all fruit and vegies to clients that will not be used in the Community Lunch.

Fresh produce available at the Community House We have arranged for have a number of Community Gardens within Housing Commission to assist the people and to encourage to work together.

Fresh, Frozen delivered meals, Fruit and Vegetable packs

We have often given away recipes that include the ingredients we have in our food room.

Frozen pre-cooked meals from Fare Share - a few of these are distributed.

We just deliver to the houses

Fruit and vegetables surplus to our menu is provided for our clients to take home.....usually about 25-30 kgs of fruit, and about 35kgs of vegetables.

We like to have food available for families and students who may be experiencing hardship.

Fruit and veggies are picked up by Melba delivered to the school, cut up and plated by the people of Melba then sent out to each class room of the school .

We make sure every classroom has fruit available and the vegies supplement the kitchen garden program

Fruit in kindergarten room. We package leftovers and give 50-70 take away meals per week as well

Grocery/shopping at affordable prices + free food from SecondBite to supplement shop + free BBQ lunch

We pick up food from Coles which is then available for the residents at the Women's Shelter to eat and cook with. If we have available staff, we cook some meals for residents too.

Light lunch or hearty afternoon tea after rehearsal usually soup and sandwiches , toasties, frittatas and take home packages of these and food items as supplied by you I'd bread, jog hurt fruit drinks

We provide crisis and transitional accommodation - the food we receive from SecondBite is provided to our residents/clients

LinC is a network of ten churches, so many food programs run each week, plus clients collect their own fresh food from three venues every Friday.

We provide fruit and snacks to approximately 200 young people who participate in the tournament

Low-cost groceries sourced from suppliers - groceries are close-to-code, damaged or deleted or able to be supplied at less than wholesale cost. Aside from Emergency Relief food requests the service allows individuals ownership of their own budgets, providing a lot more for each dollar.....

Weekly breakfast group for women and children

Mainly to give away to our clients who would otherwise would not have access to fresh fruit & vegetables

Weekly distribution of fresh and frozen food provided by SecondBite and other providers. Our conference does provide for a school breakfast program twice weekly at two Primary schools. This is unrelated to our SecondBite program

Meals for new mums Workshops for schools, companies and community groups


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Appendix 5.1: Additional Food Sources

Also the RSL pay our account for milk. Red Cross support us too.

Major part of my job is network and building relationships with Food manufacturers and suppliers.

Bakers Delight Muesli bars, noodles bread and cheese when students don’t have lunch

Bread donated; Bakers delight. Buy; cereal, milo, spreads & milk

Occasional supplies from Geelong Food Relief

Coles if I needed to, but as stated this hasn't happened yet

Our community garden or we buy it.

community contribute nominal cost Produce is sourced from the Camcare Kitchen Garden

Community Garden Provide food vouchers on intake

Community groups such as Rotary, Probus etc. Purchase food specifically for cooking classes and social lunches

Community. Definitely NOT Oz Harvest Red Cross sponsors us cereals termly.

DC's, manufacturers and other distributors St Vincent de Paul

Directly through Aldi The City Mission Community Outreach van may also be present with BBQ and drinks

Donated by the church attendees and community. Food drives at local primary schools for non-perishable food and personal items

Veggie garden, City Mission, we cook emergency provisions

Donated by volunteers and money from supporters of exodus

Vegie garden and chickens

Food Vouchers We also approach farmers directly

From branch members or public We also call on the community to do pantry runs where they donate an item accumulatively this tops up our pantry.

Good 360 We buy from local growers and Markets

Grow it in our garden We buy then provide a hot healthy breakfast weekly all of our SecondBite food is to be given away to clients.

Grown in small school garden

We buy what we are short on from the Supermarket otherwise it is 100% donated directly from the manufacturer we do not use Foodbank, Ozharvest or Foodshare as I do not believe in paying for food that has been donated.

I sometime refer our clients to the general food banks outlet such as St Mary Food Pantry.

We have an MOU with Sanitarium for Weetbix and milk but are still waiting to receive our donation

Individual donations We have bins in the local supermarkets

Local bakeries' surplus. We provide supermarket cards

Local bakery provides bread, delivered to us by Rotary Club Flemington on Friday Nights

Local vegetarian restaurant

Local CWA provides a modest account at the local Fruit and Veg shop to cover low SecondBite provision


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Appendix 5.2: Other food types in great demand

Anything easy to eat/snack on that is healthy with minimal mess.

No Bread Thanks

Anything that we can give away except for meat & poultry due to food licenses

Packaged frozen goods and groceries

Baby food Pantry items such as sugar and flour, cooking oils

Because we have fridges, freezers and ample cupboard space we basically provide all we can to our families.

Pasta, Pasta Sauces, Tomato Sauce, Canned Fruit

Bread is collected in overwhelming amounts. It is the least needed. Meat/poultry/protein is the most needed

People need a balanced diet so all food groups are needed, however if we had tins that we can store for walk ins in the week, this would give us a food supply 24/7 as it is we have to give out the fruit and veg asap as it doesn't keep

Bread is supplied from a local baker and usually we have an abundance of bread.

Presently but we would love to collect tinned, dried and cereals too!

Drinks (as donated - when available) Rice

Fish Sandwich Spreads

Food vouchers so they can what they want snack food, foods that don’t require cooking

Frozen Foods Special medically required foods IE organic and gluten-free

Frozen/refrigerated foods is also something that we are most often asked to supply

They'll eat almost anything

Halal food Unfortunately only bread is ever offered, this is the reason we have stopped collecting

Healthy snack/energy food We are not allowed to give out uncooked meat. Any meat we receive is cooked into frozen meals for families.

If we stocked the other items they would be in equal demand.

We are unable to provide meat/poultry

Jam, Vegemite and Honey We are unable to source meats so cannot gauge the need. we provide our own eggs

Milk We do not have refrigeration so cant provide dairy eggs or meat


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Appendix 5.3: Commentary about increased demand

A difficult question to answer seeing as the meal program started within the last 12 months. However the growth has been strong, particularly over the Christmas period.

Our numbers go up and down due to weather along with food availability. There are many families who can't eat certain foods so this is another determining factor.

A few more have been turning up as bread, fruit and vegetables are in high demand

Our numbers have grown from c20 pax to 72 pax.

A lot of the neighbouring small relief organisations closed down when the last funding rounds came out. This has put more stress on our program.

Slight reduction over 12 months but seems to be picking back up.

As a Rooming House we are always full. There is a great demand for low income housing. The meals are always fresh and cooked on site.

The agencies accessing the Food indicate there is definitely a need for fresh food.

As our community has a lot of housing there are those we would like to help but do not have enough food to cover more than what we are currently helping. To help more we would need more food items.

The increase is probably largely due to people becoming more aware off or program

As word gets around, we see more people needing assistance. Also since we are in Nundah, there are no other organisations that provide any food relief/emergency relief.

The number fluctuates from day to day and week to week and month to month, but the moving averages are pretty stable.

Difficult to answer. We provide food to our 26 residents each day. A resident may also request permission for a family member to have a meal with them. As Manager I am certainly aware that there is a steady need in the broader community.

The number has gone down slightly however we used to provide Coles vouchers and now we only provide food parcels, so the number seems to have dropped because of this reason I would say.

Documented low income earners/pensioners/disability, etc. have increased dramatically. Contrasted to "emergency" relief cases which have remained fairly stable over last 12 months.

The number seems to vary a lot - from 6 to 26. I don't have the figures to show whether there has been an increase or decrease.

During winter we do have more students than in our summer months

The numbers is dependent upon the number of guests in the centre. We average around 60% occupancy in all fairness we probably had a slight increase 5%

I do not advertise this service as I can only provide food for 3 - 4 families fortnightly

The percentage of our school population has increased.

It is also worth mentioning our school has grown significantly and therefore the community using the program is also increased as well as students who previously weren't using the service now are in some cases or are using it more frequently.

We are unlikely to increase because we are at the capacity of our kitchen and hall

It went up but not sure by how much. in the community kitchen it went up by 100% but this are not only financially needy people. just a need for community :)

We have a great demand in the community for assistance regarding food and food parcels This is due to low income, incarceration and homelessness

It’s hard to say. Some weeks families are a higher need than others. I find it increases around certain times of the year.

We have a significant amount of unmet demand

Many of our students eat very specific foods like bananas so we collect bananas regularly where possible to make sure we have them weekly!

We have been operating for 10 years. We review over numbers each 12 months. Our membership increases by around 20 families each month.

More awareness of the program within the school has brought in more students

We only offer to tenants - so there is no capacity for increase higher than the rooming houses' capacity


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On a regular basis we have people asking our agency for food we give what we can to those who we know are struggling

We opened another service on. Fridays early 2015 so our demand has increased but within our existing service demand has remained stable.

On the gold coast a lot come to the coast and cant find work and move away in 3 to 6 months

We started the REAP by OzHarvest Sapphire Coast Branch in January 2015 and have an increasing number of "clients" as we become more well-known down here. Our biggest continuing challenge is getting food from supermarkets - we have only two brands down here - Coles and Woolworths. Coles is very good with supplying veggies, fruit and bread, but won't give us meat, frozen food or other items. Woolworths gives us a token amount occasionally because the managers tell us they have a prior arrangement with the local pig farmers, who get quality veggies, fruit and bread. Other good food goes straight into the skip. I have offered to do toolbox talks with the staff, to help them understand what food could be given to those in need, but the offers have not been taken up. I do wonder if the local managers have some sort of "under the counter" deal going where they are getting some sort of kick-back from the local piggeries.

Our demand has increased to an extent where we are planning to extend the physical space to operate our food store in.

We used to serve 30-40 meals weekly. We now serve 50-70

We would love to assist more tenants but funding is an issue

We're limited by the number of people we can house, so can't measure this.


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Appendix 5.4: Commentary about challenges to providing fresh food

Costs of power of running fridges and freezers and cold rooms sometimes is more than the item is worth so we have to watch what doesn’t more quickly

Some of the food is past it, unusual so no one wants to take it and not enough of the basic vegetables like potatoes, carrots etc.

Challenge is that we don't get enough. Our clients love getting fresh fruit and vegetables but would love to see more dried food and more dairy etc.

Some recipients do not cook or do not know how to cook/prepare food

Clients are sometimes living in unconventional accommodation and do not have access to cooking facilities or storage.

Sometimes the fresh fruit and veggies donated are not that fresh

Clients have a long travel time back to their homes, it is not safe to give out fresh meat (and we do not have a freezer for frozen meat)

Sometimes our fruit and veg only have a very short life span. They need to be used up on the day of collection

Difficult to access frozen meat products Sometimes some parts of fresh food donations are not great quality.

Donations from Coles Marsden are very irregular and large quantities are unusable

Sometimes the fruit needs to be eaten the day it is delivered but we need it to last the week.

Every delivery we receive we throw 20% in the bin as it is already not suitable for use. Too ripe and bruised, to damaged, mouldy, yellow kale/broccoli etc. We believe that while the food does not need to be fresh, our clients should not be looking at the food and feel "this is all I am worth" second class food. Self-esteem is vital to moving out of their challenging situation.

Thawing the meat

Food being left out over weekend/not stored properly.

The food can vary a lot. Sometimes the food is either overripe or soon to be! But we are grateful for the donation even if we sometimes dispose of some

Food donated is often just fruit and very basic salad items there is nothing to make a meal it just used to bulk up salads etc. we do not receive, meat, dairy or cereal or dry foods. No funding to buy extras to make substantial meals

The freshness of the food varies considerably and we often get the same veggies for many weeks in a row. We recently received lots of frozen veggies which was great as we stocked up our freezer for people in crisis.

Food is delivered to our Parish hall where it is displayed and collected. The hall is a little small but we manage.

The Kogarah Storehouse has no challenges using fresh food. Our clients are happy with using fresh food.

Food perishes quickly and we collect on Thursday so hard to have it last for a week.

The quality is variable

Fresh fruit and vegetables are our main staple and we don't seem to get quite enough. And as we are starting up our fruit snack program as well we will need to get quite a bit more each week.

We are not faced with many challenges at this stage because all the food we receive is consumed or distributed to our clients. Nothing is wasted

Frozen meat, fresh vegetables, fresh fruit, fresh bread etc. are all supplied by SecondBite Quality can be a little up and down but overall we get by.

We are only ever offered bread

Fruit is often unusable due to its condition

We are usually given the leftovers from the previous week with minimal fresh produce from the current week and the families complain about the quality of the food since we've moved to Colac Food Share - families have left the program because of this

I create recipes and prepare nutritious meals with students with whatever fresh or frozen vegetables we have on hand. We don't have a huge budget and I am wise with how I spend the money within our kitchen program.

We cannot give clients meat products. We do cook meat on the premises and they eat it at our programs.

In the past the fresh food we have been given has not We cannot keep fresh food on premises. We don't


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been of a good quality and so it will not keep very long, some of it we have to throughout and can't give away even when we first get it.

have refrigeration or suitable storage. Fruit and veg arrive on day we open and any suitable leftovers taken to local school.

It has been great since getting a box of mixed vegetables and a box of mixed fruit because one of the challenges can be working out how to use the food to ensure a nutritious meal, one that young people will try , is prepared.

We distribute all fresh food on the day of delivery. None is stored and due to the great client demand we have no problem in distributing.

It is very labour intensive sorting out donated fresh produce with lots being discarded as it is not good enough to give to clients.

We don’t have any more parents volunteering any more..

Keeping the food fresh from picking it up to dropping it off and keeping it fresh enough to cook the following day.

We don't have freezer space for frozen food, all food is given out to clients the day it arrives or the next day.

Limited volunteers We have a number of families who require Halal certification on their food.

Many of the people who seek food relief don't know how to cook; or their tastebuds aren't used to good food or meat. They often subsist on a diet of Maccas/KFC/fish n chips and lack confidence in cooking.

We have a team of volunteers who take turns to provide a casseroles and deserts, and buy our own bread and ice cream and custard and so on.

Most clients are homeless that take food and are unable to prepare food

We have limited oven space to cook it all and keep it all hot.

Mostly we do OK, but the Camberwell Market deliveries are not brilliant. The quality of food from SecondBite warehouse is always better than the market direct.

We have plenty of Refrigerated and Freezer space but our energy cost of around $1,000 per week is challenging.

Only have an hour to prepare and cook. Meat is expensive for decent cuts.

We have to hire premises to host our soup kitchen.

Our biggest challenge is sourcing protein and dairy We largely overcome any challenges, short dated items can sometimes prove challenging to distribute before they perish if received in large quantity.

Our food donors provide mainly non-perishable/dry goods (Not SecondBite)

We manage well with our fresh food

Our food parcels are made from non-perishable foods but our meals are made from fresh food

We need a cool room plus air conditioning, particularly in summer as the displayed fruit and veggies deteriorate very quickly

Our kitchen facilities are small and have very limited food prep space.

We need a proper delivery vehicle

Our philosophy requires fresh, nutritious meals to be available daily. We source fresh food from a variety of sources; the meals are cooked and served by volunteers. Patrons do not take food away.

We pick-up mainly fresh fruit and vegetables from SecondBite and other packaged food if available. Food picked up by clients within an hour.

Quality is not always an issue. We usually have to have one delivery last us a couple of days, so good quality is always preferred. But we absolutely understand it's not always possible!

we provide barbecued meat and fresh salads on a weekly basis at a barbecue area on the foreshore, therefore we need fresh salads, sausages, bacon and mince weekly

Some clients lack knowledge in preparing fresh food. we try to encourage clients to pick up on the morning it arrives

Some fruit and vegetables need to be sorted as some of the items are not suitable to be given out to our clients. The policy is if you won't eat it the clients should not have to either

We would like more yoghurt and additional fruit


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Appendix 5.5: Commentary about disposing of unwanted food

Some foods are perished beyond being able to give it away; we give this food to local farmers. We receive so much bread that we give this away to local farmers also

Non nutritious food gets passed onto other agencies

A portion each week is totally unusable Offer to local agency

After we use what we want and clients have taken what they want we use it for compost

On occasions we have to bin it. Sometimes it goes to other agencies

All good food is distributed. Only small amount of poor quality food to compost

Or we return it to SecondBite

Also we give left over fresh veggies to people who have hens.

Our teams have to be careful what they order

Always used for appropriately in need people in the community

Sometimes any squashed fruit is offered to staff members

To a local pig farmer that returns a leg of pork each year

Sometimes extra food is given to families

Foods unsuitable for human consumption goes to animal feed

Suitable left overs distributed to families at local school. During school holidays some may go to volunteers.

Fruit is unusable due to its poor condition Supply other programs if we have excess

If food not stored properly its thrown out There is no such thing as unwanted food in our food programs

If it is rotten it goes in the bin or compost, otherwise we give it to the ASRC - we dispose of any uncooked meat as a precaution although it is rare as normally all meat is cooked

This happens very rarely. Most food is consumed by the students.

If large amounts of eggs/milk-we give asap to families to take home.

This is fairly limited... approximately 2 Coles/Woolworths carry bags from 8 crates.

If possible we use it to cook into frozen meals.

Vegies that is not quite suitable for use (a little old) I make stock and freeze/use for soup etc. vegies that are too old I compost for our garden. everything gets used.

If we have excess we call up previous customers to see if they would like some more.

We also use it to grow more produce like potatoes and onions

If we have too much food we deliver to a caravan park the residents are usually one step above homeless or to other worthy recipients. Unwanted food which is not fit for consumption goes to compost or the bin

We cannot give out-of-date non-perishables to families. Any poor quality fruit goes to compost.

Members of the community that have livestock come in on Friday's to take the excess perishables home to feed their animals

We don't usually have left overs, if the meat hasn't been frozen we freeze it for the next week to be used. Except bread which we give to the clients to take home.


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Appendix 7.1: Commentary about SecondBite Service

All though satisfied with the food, we would like to have it crated as we have discussed in the past - that because we need large amounts that each crate has a single produce in it. This happens for a few pick-ups, after each time it is discussed

The distance/time factor meant we couldn't continue

Andrew (Sydney) is brilliant and a great communicator.

The fresh produce is often on its last legs and we have to take it then throw it out.

Certain store managers are great and try to enforce dock to leave food but not always happens. We receive loads of bread but very rarely fruit and vegetables

The let downs and supplies sometimes change at stores when staff changes in different sections and new staff aren’t SecondBite motivated. you see the difference

Coles is very good to deal with - when we do pickups, the food is always ready for collection; it has been sorted and food obviously going off has been disposed of; the interaction with staff and management is excellent. Compare it with Woolworths, where many of the staff we deal with see us as an intrusion; it’s not well organised; we have often received food that is very obviously bad; and a lot of good food is not given to us, instead it has been place in the skip. On the plus side though - they give us meat and frozen prepared meals, which Coles doesn't

The only problem that we have is that deliveries of fruit that is 90% unusable due to its rotten state and has to be binned

Coles Wyong is a very small shop, has had many staff changes and there has been ongoing difficulties in getting someone to answer the door when we pick up. We are however very appreciative of any help we can get.

The quality of the food can be quite varied - it always seems a huge waste to have to dispose of food that has been packed and transported to the program when it should not have been packed in the first place.

Difficulties experienced by SecondBite SA have resulted in a fluctuating service that we expect will improve following recent changes

The quality of the fruit means that it spoils very wildly

Email communication issues.

The staff is great to work with, so are the delivery people. It doesn't happen often but sometimes the food is already off and needs to be put into compost straight away.

‘Fresh food' is unfortunately often not fresh, so we often opt for frozen only.

The staff at Coles can sometimes be rude and unhelpful

Fruit & veggies sometimes too far gone

there needs to be a better queuing system at the Seaford warehouse. Some of us queue in our cars and other people think it is whoever signs in the book first. I had been waiting 45 mins in the car and then was told that a van was ahead of me because they had signed in before me. Very frustrating

Fruit and vegetables are sometimes not good quality there was a break for a while and we have restarted again so early days yet but we are always grateful for any help we can receive

Great service They do not take crates away with them. Need to be picked up and taken away.

Have never received any SecondBite delivery within the last 12 months

Too much reporting etc.

I would find it easier if I spoke to the same person each week when I picked food up from Seaford. Because we are a meals program and not a food distribution centre it is better for us if we can collect

We do not have much communication with SecondBite.


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crates that contain mostly the same type of fruit/veg/ meat. Mixed crates are much harder to use. Explaining this each week becomes repetitive

in the last few months there has been lack of availability

We have found some food delivered is past eating e.g. gone off

Issues with Woolworths, Not SecondBite We only get bread and non-nutritious bakery good from SecondBite. would like to try other items

It has depended on the volunteers, some have been late and provide food that is off, but Tina is always excellent and as long as she volunteers, everything is excellent

we pick up ourselves from Coles and often too little fruit and veg - not enough variety - more bread than anything - so it has been pretty disappointing really

McCombe understands sometimes the food is poor quality but realise this is beyond your control.

We would like to have food delivered.

Occasionally some of the goods need to be binned immediately

When the driver is late it would be of benefit to be able to contact them so as to inform those who are waiting

Often not much communication between significant people at Coles even though we phone every pick-up day.

With emails I have been directed to use with SecondBite, I was unable to send them and had to direct them to the original contact I had. We have more contact with ACL than SecondBite because they are who deliver to us.

Our dissatisfaction comes from our dealings with Coles Pty Ltd. Our dealing with SecondBite has been pleasant

With the hot weather we are finding more produce have either gone off or on the edge of it. We do understand SecondBite can only go with the food items given to them and we do appreciate all we get.

Our local Coles store has not had anything available for us for quite some time but after recent discussions with them pick-ups will start again 3 times per week

Sometimes the volunteers at SecondBite in the warehouse can be very slow and don't seem to have efficient processes but they are always friendly and helpful.

Quality of food varies Sometimes there is not much fruit.

Some of the Fresh Fruit & Veggies has not been good quality and rotting so had to be tipped out.

Sometimes we might have to wait at the collection point for quite a while

Sometimes the fruit and vegetables are poor quality

Sometimes we receive unhealthy food that we don't want to pass onto customers, but I think it is just because I have not specified to SecondBite the types of things we can take?


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Appendix 7.2: Reported examples of healthy eating policies

Most if not all fruit & veg have no limit to how much can be taken home by our members. - We have a points system where healthy eating is encouraged within a range of choice (eg only so many points for "treat" items, more available for eggs, canned legumes & fish, & grains)

No soft drink available on site, at least 2 veggies each plate

We do not give soft drink in our food parcels. No soft drink available.

We encourage healthy eating by purchasing foods of nutritional value and giving a higher points value to foods with a lower nutrition level. Eg clients spend less points on cans of veggies and soup than biscuits. All fresh food is free and does not have a points value attached. We do have to limit amount fresh food taken depending on amount delivered. Some clients return at close of centre to take leftover fruit, vegies and bread.

No soft drink for sale. Encourage use of wholemeal bread. Encourage healthy options to be available at all times.

3 cooked veggies or 3 salads with each meal on Free community meal

No soft drink. All meals include healthy servings of fresh fruit and vegetables.

All food is nutritional that we cook and serve. Vegetables and meat.

No soft drink. Kitchen garden program.

all kosher food only no soft drinks

All meals follow the Meals on Wheels national nutrition guidelines.

No soft drinks allowed and the children each have a piece of fruit daily thanks to SecondBite

All our food is freshly cooked by experienced and certified cooks, the food is handled by certified supervisors and food handlers. Our cooked meals are served according to the health and safety standards required by the Victorian government. We do not provide any soft drinks but do have tea and coffee on tap.

No soft drinks on site- water, tea/coffee Milk

all schools have to adhere to the traffic light system No soft drink

All students are encouraged to eat fruit daily and to try/ taste all dishes made with the produce

No soft drinks to be on site or supplied at events We always have a vegetarian/vegan option at events

Allergy free food. Nut free No sports drinks / power drinks No alcohol

Always fresh healthy food No sports drinks on premises

As per education dept guidelines no sugar, high nutritional value

At least three cooked veg. with meal, vegetarian options....three or four salads, fresh meat, fresh fruit salad and fruit pies....tea and coffee, water on tables.....no carbonated drinks of fruit juices....Fresh vegetable soups....All fresh fruit and vegetables for clients to take....

No sweets and sugary drinks

But we provide healthy nutritious meals for our community lunch which are often vegetarian.

No, because we do have food consumed on-site

Community Foodies Cooking Program NOSH is a nutrition service so we aim for healthy food products. We also do not allow glass (bottles/jars etc) to be distributed.

Confectionary/ cakes only given out once per week. Hot dogs limited to once a month.

We try to promote Healthy Eating to all including families and children, our policy says no soft drink or cordial, no nuts or Nutella, no lollies chips or junk food. We promote fruit and vegetables for snacks and are starting a Healthy Lunchbox Program for playgroup families.

Cooking Healthy food program We want to provide a healthy breakfast for students.


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Darebin Community Health has a nutrition policy and procedure that provides guidelines for healthy eating for all programs. It uses a traffic light system to assist staff and community members with making healthy choices.

Not at this stage

DECD Healthy Eating policy Nothing in writing but we don't have any non-nutritious food available

Department of Education healthy food policies Nutrition balanced diet

Don't sell any fizzy drinks etc.; encourage students to try food cooked; encourage students to snack on fruits. Healthy snacks

Nutrition Policy

For our cooked meals we provide 4 veggies minimum with a meat portion. We provide weekly fruit and veg as part of our budget and bill payment program our shelving is strategic in that the "sweet treats" is small, on the way out and limited.

Only healthy foods and water to be sent and consumed at kinder

Fresh food, no junk (soft drink, chips, lollies etc.) Our brief is to serve nutritious home style meals. I often say "food your Grandma would recognise"!

Fruit break in early morning for all students No nuts at school No soft drinks Healthy canteen food options

Our canteen has a healthier food options policy- no fried food, no caffeinated drinks, treat foods only available 2 days a week. The breakfast Club offers only healthy options carbs with proteins where possible (depending on availability). Fruit always available and offered in a range of options.

Fruit must be available at all times! Mangos, when we are lucky enough to have them donated, are used as prizes because the kids love them so much!

Our Emergency Relief food hampers have limited 'junk' items.

Fruit, veg and bread only to school and community food programs.

Our meals consist of a fresh cooked soup and a main meal (protein salad and up to three veg) all depending what we receive from SecondBite.

Fruit, yoghurt, juice, cereals etc for breakfast, meat and veggies for school lunches

Our policy is to promote healthy eating and nutrition

Gloves and aprons must be worn while participating in food program. Cooking classes must ware hair nets and aprons and gloves. No alcohol on site. Supervisor must always be on site for OH &S in kitchen areas and programme areas.

Our program has a health education focus

Healthy breakfast program Overall food policy is being completed. All meals must have vegetable component, we rarely serve any kind of soft drink.

Healthy eating and Nutrition policy Provide a balanced meal

Healthy eating program, balanced diet Red Cross has a Food Security strategy and policy http://www.redcross.org.au/food-programs.aspx

Healthy food culture is under development: not policy driven but developing practice.

Salad or vegies with every cooked meal at CFC no energy drinks in CFC

Healthy food eating guidelines posters. Salads 2 per meals Vegetable 3 per meal

Healthy food in general. We stay away from sweets, take away and other poor health options.

School canteen guidelines

Healthy Food Policy

Skinners does not allow junk food to be consumed in the playground - we do, however distribute donated food of this nature to families who wish to consume it at home

Healthy food pyramid the provision of fresh fruit and veggies is our policy

Healthy food, don't give out junk food except at Christmas

The school and early learning centre has a healthy school policy that encourages families to consider their school lunches. Our early learning centre has a


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no snack food policy.

Healthy Food, No Nuts, Water only, Nude foods The young mums program follows the Australian Guide to healthy eating.

Healthy food. Limited sugar content. No soft drinks.

There is a general awareness that soft drink should not be on this site however many of the most vulnerable families arrive with these drinks. We do comment about the amount of sugar that is in each of the drinks and have poster displays. This year we will shift towards implementing a Move Well / Eat Well policy at the Centre.

Healthy Schools Canteen policy. Achievement Program guidelines for Healthy Eating.

These policies are largely dictated by the schools rather than us however all schools have healthy eating policies

Healthy snack for recess. They don't consume pork products.

Healthy together Latrobe program They order off an intensive menu, covering all healthy foods required for breakfast

However Communities@Work Food Rescue Program strives to impart healthy eating principles by providing healthy food options for families. Soft drinks and junk food are not a priority in our pantries and will only come out occasionally.

This is something we need to work on with the agencies involved.

I promote that myself, as does my employer, but the kids are not really interested after school?

To provide balanced and nutritious meals. These would have vegetable content. Deserts are not served till after everyone had main so especially children don't fill up on the sweet things.

I try and vary breads e.g white, wholemeal, rye, grain. Provide yoghurt and fruit from SecondBite. Snacks like muffins are welcome.

Try to provide only nutritious food, no lollies, soft drinks etc.

I’m a health promotion nurse so we provide education on nutrition, health and wellbeing. The school canteen does not provide soft drinks.

Vegetables or Salad to be served Six Nights a week

In school we have red, green and amber levels on certain foods.

Vegetarian meals plenty salad, fruit platters water

In theory, yes, but there is no known policy as such I believe. Committee meeting agenda...

Water as the preferred drink for children at breaks and fruit. All workers promote healthy eating habits with their clients.

It is an unwritten rule but we always provide at least 2-3 veggies with each of our Eating with Friends meals.

Water is available at all sittings, volunteers are encouraged not to over-cook fresh vegie, fresh fruit is used when available

It is something that needs to be developed as the food sold in the canteen is very unhealthy for students. SecondBite food enables me to provide healthy snacks such as fruit to the students. The fresh vegetables help to supplement the families diet.

We always give preference to space in our mini supermarket for fresh food rather than pantry items and encourage a varied diet of healthy foods.

Limited sugar, just simple breakfast We always serve vegetables and try to mostly serve vegetarian food

Low on sugar We are a Health Promotion school and have related policies.

Low sugar i.e. no cordials and occasional sweets, veggies the basis of meals,

We are a Healthy schools programme and are working towards accreditation through the Healthy Canteen network

Margaret River Soup Kitchen provides vegan main meals and vegetarian extras (fruit cake etc.)

We are an Eat Well, Move Well School so we have a number of policies around eating healthily and exercising. We are happy to provide details - too numerous to add on survey.

Meal must be nutritious and contain vegetables. We are not able to provide soft-drink to students.


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We also try to have healthy options for students

Minimal sugar, healthy fresh food prepared in the kitchen

We are thankful for the people volunteering of there time and we provide water and soft drinks

Minimum 3 vegetables per serve We cook fresh nutritious meals

Minimum of 2 vegetables per cooked meal. All meals are freshly cooked and served. Soft drinks and fruit juices kept to a bare minimum. Water is our preferred drink that is offered. Sweets are kept to a minimum. Instead fresh fruit consumption is encouraged.

We do however encourage health eating

We serve food as healthy and fresh as possible We do not ban specific food, but we encourage healthy food and request no soft drink during program time.

We serve vegan/ vegetarian meals which always contain legumes and/ or vegetables.

We do not have a set policy but we try to provide healthy fresh meals.

We try to encourage a nude food provision to our children. In the Community Programs I work from a 70%/ 30% ratio i.e. 70% healthy food to 30% less so.

We do not let people 'help themselves' to sweet foods, they are given out by volunteers to ensure people don't just take finger buns and no fruit or vegetables for example.

We try to encourage residents to eat fruit and vegetables with their meals.

We do not purchase or distribute sweets or soft drinks, except as part of a Christmas Hamper

No alcohol allowed on premises We do our best to provide a healthy breakfast and lunch to our clients

No alcohol, We cater for gluten free & diabetes diets We don't have a formal policy but certainly try to encourage fresh fruit and vegetables.

No carbonated soft drinks. low sugar, low salt/no salt, portion control, 3-4 veg with each cooked meal

We don't have formal policy our young people live in for a number of years. Carers teach and cook with yp as what would happen in a family home. health and nutrition is considered important.

No Chips and soft drinks included in Hamper Bags We don't have rules but try to comply with healthy eating guidelines by offering a balanced meal.

No coffee for students in years 7 to 11. We don’t provide junk food, our priority is meals, this is an unspoken policy

no cordial or soft drinks, no nuts in some classrooms We don’t supply soft drink and serve healthy home cooked meals

No energy drinks We generally try to make sure that the bulk of our food is nutritious but this always depends on availability.

No fizzy drinks just water. We have a canteen policy.

No junk food policy to be served at meal. Healthy eating options.

We have a health and well-being policy for all staff and a nutrition policy that covers all our programs ad services to the community

No junk food, no soft drink allowed at school We have a healthy eating policy in our Occasional Care area and promote fresh lunch boxes with no nuts

No junk food. Vegetarian and Halal BBQ. We have a healthy eating program in place which encourages students to try new and healthy foods

No minimum meals are set we do not serve soft drinks

We have a nutritional policy which all staff stick to. When running staff or community events we follow and stick to these policies strongly.

No packaged food. We have been assessed by the Healthy Eating Advisory Service and this community kitchen is part of our Health Promoting Schools plan for our school.

No policies, but we avoid 'unhealthy' food (except for Christmas)

We offer gluten free, diabetic friendly meals. we do not supply soft drinks and serve fresh salad with every meal- not matter what the main meal is. we work to Australian food standards and the traffic light


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system.

No snacks to be brought from home. Only fresh, balanced meals served from the kitchen Healthy snack (fruit and yoghurt) through the day No soft drink or "junk food" to be consumed at camp

We only have water during school hours We don't use confectionery for rewards We have fruit & water breaks each day at school We are a 'Move Well, Eat Well' school

No soft drink We only offer healthy foods

We prioritise fresh fruit and vegetables whenever possible.

We won't provide heavily processed foods. Our community kitchen and community dinners will only use fresh produce available at reasonable cost.

We prioritize fresh ingredients. We usually have meat based dishes for lunches and dinners. We always purchase meat on day of preparation. All food to be consumed on site and not stored.

When doing hampers no soft drinks.

We promote the drinking of water for hydration and no soft/canned drinks for the children.

When we do the snack program the students are only allowed to eat fruit nothing else.

We provide fruit and vegetable sticks every day, in addition to toast, cereal and sandwiches.. We only offer 'junk food' or treats on an occasional basis.

With the fruit and veg program we have a number system in place e.g. Take 1 only, handful, take 6 etc

We rarely offer sweet drinks and encourage fresh fruit and vegetables in our offerings

Yes healthy and fresh - not too much white bread!

We try to only provide healthy (low sugar, minimally processed) food to demonstrate positive food choices for parents.

Yes We provide a minimum of 4 - 5 vegetables with each evening meal and we look to provide vegetarian dinner twice each week.


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Appendix 8.1: Other suggestions of impact from agencies

Able to meet client's demand for fresh food. Many come in with recipes in mind and like to pick foods accordingly.

Offers the opportunity to use fresh produce to prepare and share a healthy meal while learning new daily living skills

Advertised at the local community Our clients are eating much healthier.

Allowing young children ready access to fresh fruit Our programs would not exist without the SecondBite food - it is the only food we are able to distribute

Allows our customers to supplement their weekly shop - no reliant upon it but it helps make it easier for them. Helps us cook the BBQ

Over the last year all we have been getting is way too much bread we don't usually get any other food items

Allows us to give away fresh fruit and non-perishable products during the meal.

Overall health benefits of healthy eating

Allows us to make fresh fruit and vegetables for clients to take home...$

parents of young children educated about nutrition and young children given opportunity to try fresh fruit and vegetables.

An underweight client with cancer has gained 5 kilos since we began delivery

People are happy to volunteer to help as they receive a food parcel

As a service we certainly recognize the importance of encouraging our residents to eat healthy. I have noticed some good changes in resident eating habits.

People are happy!

As our food comes directly from Coles Lara, they need to be more careful sorting its quality. If they can't eat it nor can our clients

People are receiving fresh food that is not used, to take home

Better health of our homeless clients People don’t have to spend as much of theor food voucher on bread, fruit and vegetables. Encouraging healthy eating

Better nutrition for our students

Previously were only able to provide emergency (non-perishable) food relief every 90 days and only 3 times a year. Since 2ndbite /community Connect program, we have about 200-250 families on a weekly basis.

Bread - that's all we get because Coles have this stupid idea of having to have their displays full at all times - we are a seasonal tourist town and when the tourists aren't here (and even when they are) there is so much bread it is sickening - i personally don't like giving out the hideous stuff, but i don't like it going into landfill more :)

Program stopped due to poor quality of food

Children are able to attend school, who would previously miss out on school due to no food/lunches available.

Schools who can provide breakfast report a decrease in behavioural programs and better concentration. An increased intake of fruit and veg and cooking programs have been established with produce.

Children can have fruit for their school lunch sense of community

Children have also eaten fruit they would never have seen before ie Mango

Simply this program wouldn't be viable without the support of SecondBite.

Children talking about how to cut up fruit e.g. mango and what different fruits and vegies are

some foods that our less financial clients would not otherwise have access to, such as expensive cuts of meat and gourmet selections

Clients will benefit directly from fresh fruit & vegetables

Some people ask us how to cook things that we give them, so we do educate (informally) people on how to cook fresh fruit and vedg

Connecting with the community and meeting new people

Students are able to concentrate on their learning, as supported with breakfast, lunch etc.

Feels good and we tell our clients how much of the meal comes from SecondBite.

Students have access to healthy fruit that they cannot afford, assists with student learning and education outcomes and overall health and wellbeing.


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Free fresh food is always a bonus, healthier and better received by the residence. Fresh food undoubtedly assists with the healing process for our residence/guests

Students have an increased awareness of the importance of eating fresh fruit, s well as variety

Fresh fruit and vegetables are of significantly sought after by our clients

Take pressure off people, they know that fresh won't last, so it's eaten first

Fresh fruit plates are given to every class in school twice a week. Students are regularly exposed to fruit they have never tried before.

The ability to build positive relationships first requires us to have a contact point. The healthy food initiatives provides the incentive for families to come along, participate and engage with the school community

Gives us variety in the food/meals we offer. The availability of fresh food to take away has drawn new people into the service and provided opportunities to engage with them further

Good quality & reliability the food provided also helps students without lunch ie when we receive mini quiches etc.

Greater opportunity for community individuals to gain access to bread and fruit & veggies

The health of our clients improves markedly in a short time.

healthier families, mums less stressed about feeding their children and being able to pay bills

The money folk save by not having to buy food is able to be used to pay utility bills etc. Less financial stress.

Hopefully it is having a healthy impact on our clients, many of whom had a terrible diet prior to us distributing fresh fruit and vegetables

Transport, Mobility of older people, funds for promotional flyers and Banners etc.

If we didn't have it we would have a much reduced service.

We always have bread for our clients

In 2015 SecondBite had a negative effect on our food program and the change over to the new premises was communicated poorly which effected the new relationships at the community Food Share

We only get bread and other products that are from bakery

It allows our clients to have a choice of fresh veg/fruit as well as non-perishable foods. Some clients just come and take some foods others see the Welfare Assistant for extra help. All leave with a bag of food &/or fresh foods & bread.

We are able to continue providing a cooked nutritious meal 7 days a week.

It costs us a lot of money as we're a country agency and we are given the run around by the local Coles stores

We are able to provide some food assistance to our clients who cannot access other services.

It creates a menu for many families who are allergic or intolerant of many foods.

we are also able to assist our young people who have moved out of program

It has helped to improve the health and self-esteem of our clients knowing someone cares!

We believe that the fact our clients can access fresh food has a positive impact on their health and well-being also.

It has reduced the number of food parcels we need to provide

We can now more often supply fresh fruit. many people ask for it but we have problems delivering the wanted amount.

It introduces people to fresh foods that they may never consider buying

We could not afford to offer much at all, either for light meal prepared or take home parcels without SecondBite

It is appreciated by all staff. We use excess food often in the kitchen garden program!

We couldn't run our program at all without SecondBite's support

It might be the only time kids have fresh fruit. we do not have to turn people away which helps staff and volunteers morale

It relieves the economic burden from families that are really struggling and for seniors who can't make ends meet on their pension.

We had reduction in fresh food in quantity and quality through SecondBite so have had to opt for canned foods etc.

It started off great with fruit and veg then a change of staff only offered bread, so it’s not worth collecting

We have a real need for fruit and vegetables please we are happy to pick up.


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it would be good that the food is not already rooting. the companies who give it to you should clean it out and this would save time which is money

WE have been able to make preserves when there has been an excess of fruit and we would like to make tomato sauce and other preserves.

it would be nice to receive more We have found that we are able to offer a variety of home cooked fresh meals to our food program

Many of our clients / guests who receive the food are amazed at the quality and feel that they feel worthwhile as we provide them with a good quality nutritional meal. Makes them feel that we care and they are worth something.

We have been able to provide fresh food to many school children and adults who attend our programs at ARMIA House

meat has been a huge help

We only receive bread and bread products, occasionally a bit of fruit and veg. We desperately need meat but SecondBite doesn't do this for some reason. We find ourselves, with 100kg bread to distribute which is great, but, no nutritional donations for the soup kitchen, generally.

More students coming to our wellbeing area for assistance with a variety of issues.

We really only get offered bread, so has minimal impact to nutrition we offer.

Most of our clients do not have the money to buy fresh fruit & vegetables, and just go without. This gives us the opportunity to give them fruit & veg, both to eat at the meal, & take home any leftovers. Invaluable, especially for the children!

We use anything provided by second bit for fresh food hampers so our capacity to provide these depends on supply from SecondBite. this has stayed at a steady rate.

Most times we only receive bread. Occasionally we receive fruit & vegies

We visit families at risk and taking them a food parcel is always appreciated by those families

Mothers are able to cook fresh food for their children and we can see the kids looking healthier

We would like to access meat through SecondBite at present we do not get any meat products from either store that we pick up from We are finding the request to weigh food is not practical and wonder why the store can’t scan produce when writing it off and supply figures to SecondBite

Without food donations we would not be able to help the community with food at all as we have no funding.

We wouldn't have fresh food if it wasn't for SecondBite. Great benefit for our clients

Without the support of SecondBite we would not be able to afford to deliver our weekly lunch program

When staff and some parents have a glut of fruit or vegetables they will bring it in for us to use and distribute.

No impact really because we don't receive enough fruit and vegetables. We do get bread though

No impact, never enough of any ingredient and poor quality.


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Appendix 8.2: Where funds can be reallocated

Skills training, counselling, etc. Other community activities e.g. home visits

Can go towards kids’ activities for the holidays Other material aid brokerage(i.e. assisted payments for bills, housing, medical, travel).

Client budgeting whilst saving to move to independent living

Our service provides assistance to families

For excursions and more meat dishes. Paying of high quality program facilitators and services that we may not otherwise be able to access.

Supporting other welfare concerns such as uniforms etc.

Potentially to go towards helping provide essentials for our needy population

Greater opportunities for people to access food. Program resources, equipment etc

We can direct input into client activities and socialisation.

Rehabilitation and education

Literacy support for students and arts programs. School Breakfast Club and our Community Garden & Orchard

More hours of contact work for the program than stock.

School community based projects

Operate the parent child mother goose program a Free preventative program for families of children diagnosed with and or at risk of developmental delay in language. To subsidize the emergency food relief program.

School supplies for students or other items for wellbeing budget

Clothing SecondBite food was added to the menu which was previously very limited

Other programs such as Street Angels use of fuel, insurances etc.

Serve more people and run our breakfast program at much lower cost. Funds help go towards recreational programs

toward group program/ community access activities Spent on program activities

We have developed more significant relationships with clients enabling cross referral to counselling (financial and personal), etc.

Sponsorship of two of the children to participate in Auskick last year. This was a huge success.

Allows aid to be spread more even over Victoria Teaching work skills.

Allows us to reach areas of the region that aren’t been serviced with food relief

The community kitchen runs by donation only and profits is redirected into our Emergency program

Assist more clients / community members than before.

The donations from SecondBite allow us to continue with the program

Buying toiletries, personal care products, bathroom and laundry products which are in extremely high demand and we receive next to nothing of in the way of donations.

The employment of staff to coordinate the food program

Church rent Time saved by staff and volunteers/week

Client specific resources, toiletries, school education equipment, toiletries, client activities and art resources

To other parts of the Foodbank other non-perishable items.

Counselling. Activity programme. And outings To pay for Coordinator

Drop in social program. this money does not have an alternate budget line

To pay our other bills, e.g. rent, outgoings, utility, etc.

Emergency relief Used for other programs run by the church.

Emergency Relief Fund which is used to assist people to relocate to new areas for their safety.

Wages, rent, other church ministries.

Essential cards----chemist vouchers We also have a Men's shed programme working on the site

Families in need in the community We can allocate money from our welfare budget


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raised through the Op Shop to other community needs.

Food budgets are already overspent; savings from SecondBite food allocations are reinvested in food.

We can buy what we need to top up

Fuel to pick up goods

We can upgrade our equipment from time to time (ie cooking equipment for our meals program), or purchase new items at times. We are also able to send volunteers for food safety training at times.

I'm sure we could if we were receiving anything but as yet this hasn't happened. We are hopeful for the future though.

We have been able to get more food out to other areas and a wider range of community groups.

Program costs, resources, staffing, and training We have just been able to help so many more people which is fantastic

Kitchen equipment, non-perishables for food parcels, other community programs (ie playgroup, asylum seeker program) wage and training opportunities

We have not been able to have a consistent collection of food.

Living skills programs, Holiday programs We have other initiatives we are trying to launch

Many clients who in the past came to us for food vouchers now visit our free fresh food program instead. This leaves are able to give the vouchers to clients experiencing a crisis and the fresh food for those living on a weekly low income.

We never used to have fresh fruit before and we always purchased our vegetables and this is still happening. We can now offer a better service because of SecondBite

Maybe and the funds are flexible however things like relocation costs, emergency accom, access to fitness and recreation, providing household essentials and Coles vouchers are common and have to be balanced within the budget.

We no longer need to provide food vouchers on a regular basis

Medication, rent, utilities We plan to start a budget cooking class using some of your food, and also the surplus finances which we have because of the generosity of SecondBite.

Money to buy tea coffee sugar milk bread We run on a very minimal budget, and previously, food was donated by Teaching Artists of their own cost/accord.

More courses for students, materials, other things they need

More therapeutic programmes could be run. More health services could be implemented e.g. blood pressure/heart tests/sugar tests

More money remaining in budget to fund women in other crisis accommodation


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Appendix 8.3: Additional consequences of no more SecondBite food

As we don't get fresh fruit/Veggies (hardly ever) it makes little financial impact to us.

Volunteers would use their own funds

As we have never received any food from SecondBite (ONLY EMAILS) we have to make do with what we can get.

We already have difficulty funding the cost of our food, without SecondBite, we would be even more stretched.

Because we grow a lot of food we would be ok, though we love the added variety SecondBite adds

We are obligated to provide good quality food to our residents and any assistance we receive is of real benefit to our budget.

if we could find food we would have to end emergency relief

We do get food also from Food Bank Victoria

If we were unable to access donated fresh fruit, we would have an altered, less exciting program.

We get it directly from 2 Aldi stores and the goods are much fresher, better sorted and we have been given the opportunity to apply a 'recovery cost' as our refrigerated van has to travel over 500kms each week to collect from the supermarkets (including Coles)

It began as an idea from a counselling placement student so I’m not sure what happened before that or what would happen if they finished it.

We have been paying for food and donations of food as SecondBite are only giving us bread from our local Coles

It would cut back on what we are able to give out to each registered organisation

We only offer it purely as a positive 'add-on' to the recreation service we provide.

It would have no impact on our organisations as we receive bread only most of the time.

We would deliver less variety

Less food for our customers We would go on with less

Less fresh food due to cost. More tinned food We would have a lot less food to distribute to needy families and individuals

Many people would not be able to have fresh veg & fruit

We would have to rely on food or monetary donations from volunteers

Our clients will miss out on accessing fresh fruit & vegetable

We would have to use money from fundraising to provide the food or pay from my own pocket to help

Our community programs would continue as they have a small budget line. However, we would not be able to have fresh fruit available on a daily basis or be able to provide bagged goods weekly.

We would no longer be able to provide food to our clients

Our food program would be reduced to only one day a week and we would have only a small amount to distribute

We would not be able to provide as much support as we do now.

our program would be very limited (or non-existent) to the extremely disadvantaged

We would not be able to provide our clients with fresh fruit and vegies at all.

People and programs are receiving food they would have not otherwise had.

We would not be able to provide QUALITY fresh food on a regular basis - other sources can be haphazard.

Really none as well only get bread We would provide less fresh food, and less food overall. We would be able to serve fewer clients.

Students would be disadvantaged as some families cannot afford to buy fresh fruit.

We would still have occasional cooking classes and social lunches - but weekly delivery to tenants would cease

Teachers/staff and parents would pay to support our students in need.

We would still run the community lunch on Friday, but we wouldn't have food for the community to give out anymore.

The availability of how often a client could receive a food parcel would be effected if we didn't receive SecondBite.

We would struggle to have enough food. Our small garden is newly established and not producing much vegetables as yet.

There would be a much smaller provision of bread. We would survive with other donations

Volunteers would buy the food. It would be as We wouldn't give the free food away. We would still


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generous or nutritious. keep the market going.

We wouldn't provide the food if we couldn't source the food from other agencies


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Appendix 8.4: Additional services suggested by agencies

Access to medically required foods- i.e. organic, gluten free etc.

Drop offs to the school would ensure more continuity of the program

Advertising

Extra white goods would be fabulous but we do not have the room and as we can only open one day a week due to the operation times of the Opportunity shop we are unable to expand and offer privacy to clients.

After operating for the last three years we have produced 5437kg of fruit and veg from our 4 gardens in prison. This is an unfunded activity for prisoners to give back to their community. My professional opinion is that SB should apply for funding that our partners can apply for to receive grants that buy the seeds and irrigation needed to produce the food that SB gives out. We grow to order, rotate and stagger the crops to increase supply windows and we have provided 26 types of fruit and veg to our Tasmanian community. Today we harvested 525kg of kennebec potatoes and over the next 2 weeks we anticipate another 12 deliveries of the same size. This produce is picked today and delivered tomorrow so it is garden fresh and prime quality. In order to facilitate the future for food security in our state I would recommend this as a strategy and I would really like your hear your opinion so feel free to contact me on 6165 7237 Steve Graham, Reintegration Consultant at TPS.

Funding for an expansion of our breakfast club.

As far as possible I have tried to concentrate only on our association with SecondBite but some overlap with our other food assistance activities is inevitable. We distribute about 20 food parcels a week on our daily visits to those who contact us for support. These parcels are valued at $50 approximately and sourced through our association with Food For All. We pay a quarterly fee to Food For All. If you were able to supply us with some Non-perishable items then we would distribute them to our clients.

Funding for recovery costs

At peak loads we are already distributing 5-6000kg per month. The next level would involve us operating as a distribution hub.

If SecondBite delivered to us

Better quality produce Improved communication

cold food donations Information sessions for the parents

Cool-room It would be wonderful if SecondBite could deliver directly to us

Council and Vic Police support Limited literacy/ food knowledge of our parents

Recycled bags - cloth or paper - so we can stop More food available at more time instead of half


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using plastic! an hour in the mornings

The ability to have more fridge/freezer storage could mean we can up the delivery to keep a variety of foods for families to help themselves to take home when in need. It could be a whole school resource. It could be then extended to our HS students to support our international students, leaving by themselves.

More variety of the goods supplied

There is a plan to enlarge the kitchen at the hall and provide us with a cool room and a storage room....this will enable us to function more efficiently.....planned to start mid-year....

Non-perishable items are excellent when they are in cans etc.

Volunteers are always needed but have to be in keeping with school policy.

We need more Fruit ,vegetable , Meat

We access most of these services through St Vincent de Paul Society

We need to receive fruit and vegies regularly

We function out of an old van approx 25 years old that has 300 kms on the clock!


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Appendix 8.5: Agency testimonials

The following testimonials have been given by the agencies with permission for SecondBite to use, and to match the name of the respondent if needed

Without SecondBite we would not be providing the fruit and veg in the quantities we now have. As we exist 100% on donations it is pivotal to us providing bill assistance and it is a regular part of our service. We run cooking classes for the "unusual" veggies and it is a central part of our life skills program which is mainly attended by homeless men. I believe it has also encouraged other organisations to consider offering fruit and veg on a regular basis, so a win all round. thank you

A couple of our food outlets closed down so we needed more food donations - SecondBite was perfect timing.

A great response from all - thank you

A major provider with effective local level supermarket support from managers.

Ability to assist more people on low incomes to receive fresh produce that they otherwise would not be able to afford

At the moment we only receive bread through your organisation which is fantastically great for our people. We have so many children this is such a great foundation that you have provided for us SecondBite. If you can assist us in sourcing Fruit, Vegetables, fresh Milk, yoghurts this would be so much appreciated.

Basically it makes more work for us

Being able to have free fruit and vegetables and bread for our clients

Being involved with the SecondBite program has been a huge support to our Community dinner program. It has encouraged our team who feel supported and enabled us to provide fresh and healthy food to our community and start showing some healthy meal options to families who don't always get access to fresh fruit and veggies. We have some of our clients help prepare the food so they are learning how to prepare different meal options for their families.

Cannot do without you

Clients have been happy taking home fresh vegies, and we have been able to cook & save money using these foods provided by SecondBite

Enabled us to keep satisfying the need and continuing with three meals per week.

Enabled us to provide fresh fruit and vegetables and bread to add to the pantry goods in the food parcels. The majority of the clients are very appreciative of the fresh food and comment if the volume is less than normal

Excellent source of fruit, veg and bakery products when available providing dollar savings

Extraordinary. We have a regular weekly clientele of up to 60 needy adults and an unknown number of children who have unprecedented access to a significant supply of fresh food. There is no doubt that for many it has a pronounced beneficial effect. They express freely their gratitude and we feel privileged to be able to help.

Extremely positive!

Fantastic opportunities for our participants to access fresh fruit and vegetables each week. We are able to use the donations as a discussion point in how we could use whatever happens to arrive in that particular donation, share recipe and nutrition ideas with each other and learn more about using what's in season and available.

Fantastic use and exposure to a variety of fresh food for our students. Students help sort and store the food as part of their work skills program. Fresh food is distributed to needy families across the school as well for students who do not have enough food at school.

Fantastic, the food is no longer going to waste.

Feeds families in dv

Fresh food makes a huge difference to our agencies. We deliver mountains wide to ensure we build healthy communities however being the lowest funded community centre in the Blue Mountains & having the largest emergency relief programs we would not be able to provide the produce-Thank you

Given hope to people.

God send

Great opportunity to help and connect effectively with local community.

Great support in bread supplies and in some stores pending grocery mangers heart for SecondBite we sometimes get damaged or close to date items which give variety to clients.


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Great to see children having consistent access to fresh at school fruit and providing needy families with fresh fruit and vegetables. And being able to supplement our Stephanie Alexander Kitchen Garden Program for our grade 3 and 4 students.

Has given us the opportunity to provide vegies to clients.

Has had a profound influence and impact through encouraging healthy and nutritious eating. It has also enable clients to spend their food vouchers on other essential items

Has made our food preparation much more organised, and saved us the odd hour here & there

Helps feed a lot of people

Huge impact with our budget and the variety of different meals we are able to provide.

I believe that it has been of real benefit to our clients and service as a whole.

I believe that SecondBite has had a big impact in our organisation, Not only providing food but the respect and understanding the staff have with our organisation

I can't say enough about how much of a difference this service has made to so many disadvantaged Aboriginal families that are dealing with family in hospital. We have 2 programs one that we have fresh fruit and veggies for our flat set up for the families of a patient in our hospital that lives more than 100km from the hospital. For these families to come so far to be with a family member who is sick, often they aren't confident of being in the city, and to try and navigate city traffic or public transport when they are already scared about their family members health, let alone being in the city and having the costs of travelling and not having any money they are in a bad way, for them to have access to fresh food and to have meals that I prepare using the donated veges and eggs then I purchase myself extra items to make a meal like fish or meat or pastry to make quiches or soups etc. it is huge thing for them. The other program is if we are lucky enough to get any extra items I distribute to any other families that have a family member in the hospital to help them out, often they are struggling financially having someone in hospital too

I have great pleasure in offering fruit to the students and to see them helping themselves.

It enabled us to meet the needs of so many more families in our community and increase our connection with our community

It enables us to provide just that little bit more love to our parcels that touches someone else's life

It had greatly enhanced the variety of food that we're able to give with the addition of fresh produce.

It has allowed our students to have fresh fruit and vegetables in their home.

It has allowed us to offer fruit to the students at Cressy District High School who attend the Breakfast Club. This better equips them for their day, enabling them to concentrate on their learning.

It has allowed us to provide fresh fruit to our students who often have a restricted diet of fast food or limited fresh food.

It has been a life saver. The support and food we provide has helped countless people get back on their feet or help them care for their families. Without this program a lot of people would have lost hope and thought that they were alone. People have come to us in tears thanking us for this kindness and love. This program shines a ray of light and hope into a dark world, that so few people realise is happening in their own country.

It has been great to feed all the hungry and homeless people in the Werribee area.

It has been helpful in supplementing our food stocks

It has been wonderful being able to provide fresh fruit & veggies as well as bread. We have a lovely older lady that broke into tears one day as she told us that before this program she would go months without a piece of fruit & very little fresh veggies as she just couldn't afford it.

It has broadened our perspective on providing for client needs [has added value to what we were previously doing]. It has attracted additional volunteers. Far more people now know about our organisation.

It has enabled Children to attend school. As we deliver to homes, it saves embarrassment of going to ask for vouchers/assistance with food

It has enabled us to provide healthy fruit and vegetables along with our bread program. This has greatly benefited many families who have been doing it very hard.

It has enabled us to provide more fresh fruit and veg which we wouldn't afford and sometimes meat. This means different meals as well as the same old food we normally serve!

It has expanded our food program so that it is an essential part of the program. It has helped us developed a caring nurturing family liked program for marginalised students

It has had a significant impact on children accessing fresh fruit as snacks. It assists us to build stronger


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relationships with schools and community.

IT HAS HELPED TO GIVE OUR RESIDENT GROUP A BETTER STANDARD OF FOOD.

It has helped us save money to use in other areas to provide a wider service to our clients

It has introduced a greater variety of goods available and clients very much appreciate receiving fresh food.

It has made a great difference by enabling us to offer fresh fruit and veggies to our clients thus increasing quantity of food given and healthier options.

It has meant we are able to supplement our kitchen garden program each week to offer fresh, healthy meals to students. It has also supported our breakfast program which is vital to ensuring children have a good start to the day so they are ready to learn.

It has provided a greater variety of food, enabled fresh food to be introduced daily into people’s diets and helped provide a better service to the community.

It has provided students who need extra support in classes to attend after school and not be hungry while trying to learn.

It is very satisfying to see the expression of happiness on the client’s faces when they receive some nice fresh produce that they might not have been able to afford to buy.

It provides clients with a nutritional food

It provides opportunities to support families with food packages, supports the food offer we have on site at our school

It's been a great blessing

It's been huge. Since we are only able to assist with non-perishables, the donations from SecondBite mean we are able to offer fresh fruit and veg once every 10 weeks at our community lunch.

It’s given hope too many people. Food is a powerful tool for healing "wounded" folk.

It’s given my volunteers are greater sense of fulfilment, knowing they can give our clients fresh food they wouldn't otherwise get. And as for the clients, their needs are so complex, and so numerous, that a healthy diet is normally not on the radar, or at least very low on the priority list. We're very glad to be able to provide a variety of fresh food each week.

It's helped the community with providing healthier food for families and healthier lifestyle.

Little impact due to our lack of decent cold storage and deliveries being done on a Tuesday. This means that any fresh food we take has to last for a week before we can use it on the following Monday night. We usually can only take fresh fruit and non-perishable packaged items to offer to clients to take away when they attend the dine in dinner.

Lots of appreciations in responding from the community people.

made rush on what fresh food we get

Many clients have reported similar stories to this: “I could afford to either buy food or pay my bills. I haven't been able to eat like this....ever." This level of engagement has changed the whole dynamic of our Community Centre. We are connecting with people in a way and on a scale that we never could previously.

Many disadvantaged/low income people are now able to have fresh fruit/veg on a daily basis. If we could only access staples such as meat/dairy, we could meet the 5 main food groups.

Many families with young children are exposed to healthy fresh snack ideas each week at large sorted wrap-around playgroups. This will soon be expanded through community led cooking groups. (Please email me at for the longer testimonial that I recently sent directly to SecondBite).

Many of the clients have expressed appreciation for fresh food ad SecondBite is our only supplier of fresh food. Delivery of produce on the day we operate is greatly appreciated by the committee as we don’t have any storage or refrigeration facilities.

Means our breakfast and lunch programs are healthy and cost effective

More variety in fresh food available

not much as all we get from our Coles is bread and we appreciate this but we have over 120 families to feed

On our agency - frustration On our clients - some extra fruit and veggies

Our access to fresh fruit and veg has improved the nutritional value of our food program, which initially was based on sandwiches and soup.

Our agency finds that fresh fruit and vegetables are the most asked for item, without the support of SecondBite we would not have the ability to support the people in need in our area to anywhere near the extent that we do.


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Our agency is able to provide fresh bakery and fruit and veg to larger families that otherwise would not have access to regular f & v. Our clients are so very grateful for these foods which leave money for bills otherwise spent on food. The relief on mother’s faces is priceless. Our centre exudes hope when consumers leave with food for their families and full bellies after a drop in lunch and a cuppa.

Our clients are so happy to receive fresh veges and fruit for their families. The clients we have are on limited budgets and cannot afford to purchase fresh food on a regular basis.

Our clients greatly value the fruit and vegies provided. Demand definitely outweighs the supply and produce is quickly taken up by our clients who may not be able to afford to pay regular supermarket prices.

Our clients have access to a range of fresh produce to cook with. It has created the opportunity to try new food and experiment with recipes.

Our clients love receiving fresh fruit and veggies with our food parcels and I love giving it to them. Frequently we receive things through the community connect program that are a real treat even for people on a good income like Mangoes and cherries at Christmas time.

Our clients love seeing the fresh fruit and vegetables that we do not offer. It is a great hit.

Our close working association with SecondBite over the last few years has allowed us to grow our services to the local community in Knox. We work with return to work job seekers, young adults with disabilities and disengaged youth to skill up for sustainable employment. We use our fresh produce from SecondBite to teach basic cooking skills and deliver a community lunch every Thursday. Our diners enjoy a wholesome two course lunch around shared tables, a friendly welcome and lots of hugs. We are especially known for our desserts and we strive each week to deliver something really special. We cater for people with dietary needs such as gluten free and raw food requests. We have helped so many new groups this year from single parents & asylum seekers to those who are home bound due to chronic illness. We made soups and cooked up a big breakfast to support St. Vinnie’s Sleep out raising funds for the homeless in our area. One of my personal pleasures has been to once a month work with adults who are vision impaired to become more independent and confident to cook in their own kitchens. In 2015 we commenced our newest service, frozen cooked meals which has enabled us to provide easy to reheat meals at short notice and will expand to deliver them in 2016. My team and I are very thankful and proud to be part of the wonderful Community Connect program which enables us to cut purchasing costs and deliver quality services. Our mantra is “Feed Bellies Not Bins”

Our community has increased their intake of fresh fruit and veg which has allowed them to survive financially.

Our holiday programme for kids is targeted towards low income families. Some are from single parent homes. The programme allows families to bring their children to a safe environment where money is not a precursor for their child to attend. The added of bonus of not having to worry about breakfast lunch and afternoon snack is a relief for many, knowing their children can enjoy the planned activities as well as be fed good food.

Our kids are soooooo happy and live the fresh fruit handed out each week

Our participants enjoy the food, for some the best and healthiest meal all week. The sharing of food provides an opportunity to create a wonderful community within our organisation.

Our program could not exist at all were it not for the support and regular food donations we receive from SecondBite.

Our program has been vastly expanded to provide more balanced breakfast meals to our students, including dairy and fruit. We have also been able to supply each class with fresh fruit plates that are not only popular but a valuable source of nourishment to our community alongside Breakfast Club.

Our residents enjoy getting the yoghurts especially. The cooks enjoy the vegetables. We as managers enjoy being a part of a recycling food program and encouraging our residents to see how this happens in everyday life.

Our students have access to a platter of fresh fruit three days a week.

Partnership with SecondBite has expanded staff and participant food awareness and knowledge. This has been the foundation for growth of meaningful and sustainable food programs for our recovery services.

People are able to have a healthy meal in a community setting

Picking up food from SecondBite has decreased our food bill by 30-50% which is fantastic because we are finding it increasing difficult to secure grants.

Plenty of Bread on offer!

Provides our volunteers with meaningful activities and cooking skills. Provides regular cooked meals for the Soup Bus. Enabling school meal programs to exist and to learn to cook with minimal ingredients (they have no funding). BCH clients benefit from fruit bowls at reception and free food swap. Community food programs can offer clients fresh fruit, i.e. increasing fruit consumption. Reduces landfill significantly.


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Provides snacks for families who are experiencing finical hardship

Put fresh food into homes of families

Quite simply SecondBite allows us to exist a d provide our ongoing support of over 3000 meals per year

Really given clients hope….That helping with food it has given a very positive outcome in helping more people.

Re-establish they dignity and pride. They are very humbled that people care just for them as individuals

regular fresh food available for clients

Salvation Army Supported Housing (SASH) is an organisation that supports people who are homeless or at risk of homelessness in the south of Tasmania. SASH support over 550 people every year to transition into permanent accommodation and alleviate the reality of poverty and homelessness. Our service supports people who are escaping domestic violence, families in crisis, people exiting prisons, vulnerable youth, long-term unemployed, asylum seekers and recent arrivals to name a few. It is only with the ongoing collaborative support from many different organisations that we manage to support the people that we do. For the last few years SecondBite has been a vital collaborative link in our service provision, without this support our service would be significantly diminished. SecondBite have provided food hampers to our services for the distribution to clients. Many families and individuals would either go hungry or resort to other means to support themselves. The hampers are much more than mere distribution of groceries. They promote healthy eating opportunities and provide nutritious alternatives such as fresh vegetables and staple items that encourage our clients to cook for themselves where as previously they may have been more inclined to rely on take-aways. Many items contained within the hampers are not on the usual shopping list for some of our clients and we find ourselves providing information as to what that green vegetable (broccoli), is and how to cook it. In this respect the hampers are considered to be especially beneficial because they positively influence some people who have little knowledge of dietary requirements or positive eating habits. SecondBite fills an otherwise massive gap in service provision in the community and this collaboration enables our service to provide support that otherwise would not exist. We also see the great work that SecondBite undertakes with the community gardens and the development of the vegetable gardens at Risdon prison. I would like to extend a huge thankyou from the team at SASH to Aaron Kropf, Pat Burton and the team at SecondBite for their great support and hope to see that this service will continue to support those in need.

SecondBite allows us to make a huge impact on the mental and physical well-being of our socially disadvantaged community where there is much unemployment and many are on welfare. People are often moved to tears as they receive much needed friendship and assistance.

SecondBite assist our tenants with subsidising their food budgets. Having fresh fruit and vegetables, means they can spend their money on other food supplies. Without it I suspect many could not afford to eat as much fruit and vegetables.

SecondBite has allowed us to save enormous time and money and increase the variety and types of meals we serve each fortnight. We have moved from casseroles to two-course meals and often only have to buy some meat! What is even better is being able to offer our clients/guests fresh fruit and veggies/bread after the meal to take home.

SecondBite has assisted my clients when they have been in very hard times. Without this service many of families and children would go without. SecondBite has allowed families to make ends meet and taken massive load knowing they will have some sort of food to make ends. What we love about your service is that is nutritional and that meets our policy needs. Without the assistance from SecondBite I really don't know how some of our families would survive.

SecondBite has enabled low income families to eat nutritious food Also we are providing cooking lessons to this community Saves people on low incomes money

SecondBite has enabled Restore Community Care to consistently provide fresh food to our clients who have demanded the same. Many clients like to cook from fresh and come in with recipes in mind and select food accordingly. This way our clients can more easily cook foods that they and their family like to eat. Most parents want to provide healthy food for their children and a regular supply of fresh foods allows them to do that.

SecondBite has enabled the 5,000 Club in Daylesford to extend the number of meals which we provide to our community members....money saved used to improve our equipment.

SecondBite has given second life to so many people in need

SecondBite has given us the ability to serve our clients fresh food on each of the days we are open. We are able to serve clients with food that will cater to people who suffer from allergies and sensitivity to certain foods.

SecondBite has had a massive impact on some of our programs, provided breakfast twice a week in two school


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and school lunches also.

SecondBite has made a huge difference to our organisation and our clients through providing the opportunity to focus our programs on fresh, seasonal fruit and vegetables as part of our commitment to continue educating our community about and promoting Healthy Living and Nutritious Eating. Our clients benefit from receiving high quality more nutritious meals and food parcels.

SecondBite has meant that we can provide a bigger variety of fresh food to our clients. It has also meant that we can use the money saved at SecondBite providing better cuts of meat, or desserts.

SecondBite is a good resource and is valued by our organisation.

SecondBite is a life saver for some of our clients

SecondBite provides children in our school with fresh fruit and vegetable platters twice a week and supplies our cooking and breakfast with a mentor programs

SecondBite provides food to both my schools and the food provides nutritious meals for a large amount of students. Fruit bowls are left around the school and most of the fruit is gone in one break. For most, this is the only fruit they will eat all week.

SecondBite supports our Breakfast Program and through this we are able to better support our young people. They report feeling a strong sense of community because of the connections they have made with both volunteers and other Breakfast Club users. We are better able to recognise and respond to changes in students living arrangements through Breakfast Club, for example a student who had very infrequently used Breakfast Club prior suddenly started attending each day our coordinator asked her about this and she explained her parent had kicked her out of home, she was living with family friends and wanted to reduce how much she was costing them as she couldn't pay them rent or help financially. Through this she was supported to see Student Wellbeing for Centrelink application assistance, emotional support and other short term financial supports were put in place to assist her to continue to access her education while Centrelink payments were pending. The relationships built through Breakfast Club and the opportunities it provides supports our school to best support our vulnerable young people.

SecondBite’s program has helped us to expand our food distribution program to help more of our community members who are struggling to make ends meet. It also provides them with a variety of fruit and vegetables they may not have necessarily bought for themselves therefore increasing the nutritional value they receive.

SecondBite allows us to provide fresh fruit and vegetables to our customers, to ensure a better balance and healthier options for their diet.

SecondBite enables us to prepare delicious and nutritious fresh food for up to 80 disadvantaged young people every week. The young people are very appreciative of the food that they enjoy at our groups.

SecondBite gives us more fresh food to cook for over clients daily. This impacts on their health in a positive way and gives more variety

SecondBite has allowed our clients to be given a better variety of fresh fruit and vegetables. Our charity has gained more support from the community through the partnership with SecondBite.

SecondBite has allowed our organisation the ability to allocate more of our budget directly into client activities and client concerts.

SecondBite has allowed us to expand our food list so that our client’s nutritional requirements are met.

SecondBite has allowed us to provide a program in our rural community to help those in need of assistance. Without SecondBite we would still be watching our community suffer without being able to do anything about it. SecondBite has allowed us to implement a food program where it was not previously possible. We are forever grateful.

SecondBite has contributed to the quality of the food program at Athol Road Primary School. With the support from SecondBite, we are able to provide healthy breakfast to students and to the families in need. Thank You.

SecondBite has enabled our customers to supplement their weekly shop with non-perishable items. SecondBite is a significant value add to The Community Grocer, and is another reason why our customers coming back to us.

SecondBite has enhanced our food program and significantly increased our capacity to meet this significant need in our community

SecondBite has had a great impact on our breakfast program, we are able to incorporate fresh fruit, including fruit salad and pieces of fruit to our students to ensure they have a nutritious start to their day. We are very grateful for their ongoing support.

SecondBite has had a large impact on Life Care24. We started out by relying on bread from the Foodbank and a bakery collection once per fortnight. We are able to supply most, if not all, of our customers with free bread on the days where we have bread collection


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SecondBite has had a very positive impact on our agency. The produce provided by SecondBite allows for clients who may find themselves in financial or material crisis, to access fresh food for themselves and their families. The provision of this produce also enables facilitators and volunteers the opportunity to encourage, educate and discuss healthy, nutritious meal preparation.

SecondBite has lifted the quality and volume of assistance we are able to provide and given us better healthy eating options.

SecondBite has made a difference to our foodbank as instead of being able to only offer non-perishable foods we can offer fresh fruit and vegetables and so promote healthier eating.

SecondBite has made it possible for the local families accessing our service to prepare healthy meals, with fresh, nutritious food. It has enhanced our service, and the lives of those attending it. Thank you.

SecondBite is a phenomenal service that has allowed a community of vulnerable children with physical disabilities have access to a healthy meal once per week. Without SecondBite and our Community Kitchen, we would need to cease this program and these students would not have access to the nourishing foods they require to develop, grow and learn.

SecondBite is an amazing organisation with access to sourcing quality food, which enables our organisation to provide a quality food security program. Without this weekly food donation we could not afford to deliver our community program.

SecondBite is the cornerstone of our organisation being able to provide food to those in need.

SecondBite provides an essential service for our clients, many of whom would go without fresh fruit and veggies if we did not provide it.

SecondBite provides food to our clients three days per week. This allows our clients to spend less money on groceries so they can pay for other necessities. Some clients arrive with no food or money at all so they are very appreciative if we are able to supply them with a few groceries to feed themselves and their children.

SecondBite supplies us with variety of food products which enables us to provide our clients with various stuff and help us to reduce our expenses.

Significant impact on the food support we can supply our clients, particularly fresh fruit and vegetables.

Since moving to a Devonport (Tasmania) base we have received greater quantities and varieties of produce which is always welcome. SecondBite deliveries mean we have more produce available to the ever growing numbers of people we see through our gate.

Since we have been obtaining food from SecondBite our quality, quantity and variety of food has improved 100 %

Students know we care and want to help them. Students get the much needed nutrition they need at breakfast if they can't get it at home.

Students love to have fruit in the morning. It enhances our breakfast. Usually yoghurt hasn't been available.

Thank you for all your support last year

The clients are very happy to be able to have fresh fruit and vegetables to feed their families.

The food delivery has impacted on our clients in a big way. Without this food these families would suffer. They would be living on noodles and other terrible products. We are in a low socio economical area and this food is needed. We could help a lot more families if we could get more food. We could raise the number of families who receive the food. It would be great to receive more dairy and dry foods which would help our clients. Also any other products would be greatly appreciated. We would like to thank the sponsors who support SecondBite as without them; these families would be going hungry.75% of the families that receive the food give back to the Neighbourhood House in some way. Whether it be volunteering, donating something, or in other ways. It makes them feel good about themselves.

The food parcels are a non-intrusive way into people's homes. It gives our worker the opportunity each week to speak with and assess any issues in the client’s lives and to respond to these issues as they arise. Our clients often get to eat quality food they could not otherwise afford.

The food we receive allows us to run a cooking program to a school of 200 children. We also provide meals to child including breakfast, lunch and dinner to children that do not get regular meals.

The fresh food delivered by SecondBite is much sought after, Tuesday, delivery day is always a busy day as clients call in for veges , New clients are always very pleased to receive a bag of fruit and veg and any regulars who miss out express disappointment

The fresh food from SecondBite has allowed us to give our guests better quality food which can only help their nutrition


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The fresh food from SecondBite including fruit, vegetables, fish and dairy and meals has enabled us to supply our guests with items to help them make varied and nutritious meals for their families. We supply sufficient food for about 2 days for a family. This enables guests to manage their finances by saving on food and assists with the costs of rent, utility costs and children's education expenses.

The fresh produce enables us to service many families and people doing it tough in Ballarat and Ararat areas

The impact on our clients are " SecondBite make a huge different towards ensuring food security for our clients"

The provision of a fresh food hamper, instead of a box of dried, canned or frozen meals makes such a difference to people experiencing difficulties in their lives and makes them feel more valued and it is so much healthier for them too.

The service supports us to help community members who are not eligible otherwise to obtain fresh food free. We are also able to provide support to students and our community programs freeing up our small funds for better use.

The supply of fresh bread means that we can consistently assist more people in need in our community. If they are not eligible for a food parcel or have missed out on an appointment we can still provide the client with bread and fruit & vegetables when available which is still of great value for that client and their family.

The support that SecondBite has provided us over the past year has had a positive impact on both our organisation and our clients by allowing us to distribute large quantities of fresh fruit and vegetables.

The young people love the fresh fruit provided by SecondBite at the soccer tournament, it keeps them kicking goals.

They are able to access fresh fruit and vegies on a weekly basis which then helps clients to utilise money for bills or other expenses. When they are on Centrelink pensions or not on any income such as refugees etc., they can at least cook meals for their families with the assistance of the food program.

This has allowed our agency to form relationships with other agencies and help many community members in need.

This program has increased our capacity to offer more services to those in need. We can now run food programs to teach healthy low cost cooking and we are hoping to expand our kitchen to include cooking school courses and pre-packed meals to our clients and those in need. The volunteers are all enjoying their time with the program as they feel they are helping those in need, even though they have a disability themselves. One man has actually received paid outside work, due to his volunteer experience with us!

Very little due to stores not being open to the program

We appreciate the support we receive from SecondBite - it’s a great service and appreciated by our organisation.

We are able to feed children while they are at our after-school learning support program which greatly increases their focus hence promoting learning.

We are able to help more people and families in need. SecondBite has been a God send for u. Without them we may have been closed down as we cannot afford to purchase fresh food.

We are able to provide bread, fruit and veges on an almost daily schedule for our clients to collect. This means that is nothing else our clients at least have bread etc. in their homes.

We are able to provide valued social roles to the people we support because they are the ones volunteering to pick up, deliver and chop and prepare the fruit and veggies for the school kids. Changing attitudes about the abilities of the people we support.

We are able to supply more fresh food to agencies albeit on a monthly basis only. the community connect program is of significant importance on a daily basis

We are collecting fresh produce every day and this has a huge impact and saves us lots of money. We have now the opportunity to offer food hampers to our clients but also providing a 24/7 serf serve service. That was very well received, especially over the holyday season when most agencies are closed. The bulk of the daily collection is used at Manna & Mercy, currently providing about 250 meals per week for the community dinners and the ER freezers. Every Tuesday, delicious food is lovingly prepared and a diverse group of the community come together to share a nutritious meal for a donation. All profits are directed towards ER funding.

We are less than 6 months old and it has had a major impact on our clients, service and 2 local services that we also support. Our clients seem happier and healthier and are cooking more. Excellent support to disadvantaged people.

We are now able to provide our clients with a greater variety of fresh produce. The money saved in purchasing fresh produce is able to be redirected to provide other services.

We are providing food to a large section of our low-income community which not only provides nutritional substance to their diet but also frees up money that they can spend on other expenses. Many in our community


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are eating better and eating more because of this program. I have provided many testimonials to SecondBite and am always grateful and eager to provide further information if required.

We are thrilled to be able to provide basic fruit to those in need. It takes the pressure off the school budget

We are truly grateful to SecondBite in helping us to remain sustainable and provide much needed food for all families and Individuals who are struggling to feed themselves on a weekly basis. Without SecondBite we would not be able to offer the amount of food parcels that we give away on a weekly basis. Each week we are able to feed 3000 families through our various outlets.

We can only supply bread but it seems to be a great help to those on low incomes and those with large families

We can see that our program can go on indefinitely with the help of SecondBite.

We could not continue to function as we do without products from SecondBite

We have a number of volunteers that come and help from outside our church probably 60% are not from our congregation or any congregation. They are amazed what food we are donated and that there are no "strings" attached. Also are happy to work within a religious organization as a volunteer to support those in crisis regardless of the background.

We have been able to provide a greater variety of fresh and nutritious foods for our students. The variety of food we receive has encouraged us to be more creative. We often look for new recipes online so we can use the foods we have received. This means that students are being introduced to a wider variety of foods and our volunteers are also learning more creative recipes. We haven't had to spend as much time on applying for grants to obtain food and have been able to use this saved time on developing other health and well-being initiatives.

We have been able to provide food to many children and adults from various refugee and migrant backgrounds who attend our programs.

We have been able to provide packages of fresh produce to youth facing food insecurity in Metro Melbourne areas

We have been able to supply fresh food to our clients on a regular basis.

We have found more children are being fed good food instead of junk food. The elderly are able to eat better food because of SecondBite. Families of unemployed groups are able to go to bed feeling fed and satisfied.

We love having the fresh fruit and vegies delivered. We are able to offer fresh produce to clients who cannot afford healthy foods. This is so wonderful. We could not do without SecondBite’s services. We are so grateful.

We need SecondBite to provide fruit and vegetable to us, Without SecondBite supply foods to us we will close our free fruit and vegetable project

We now access a greater variety of fresh fruit, vegetables & dairy products regularly. Thus improving the service to our students.

We now have the ability to offer our clients fresh fruit and vegetables

We really value being able to access fresh food from SecondBite. We used to have to purchase all food for our meals program, but now we can at times use donated food to provide a quality meal. We also believe the health and well-being of many of our clients has improved since having access to regular supplies of fresh food.

We rely on SecondBite especially for bread products. More recently SecondBite has been supplying more fruit and veges which has helped to reach our organisational goals of supplying nutritious and healthy foods. Before Christmas we expanded to a region which has little support and by the end of March we hope to add an extra day to our schedule and will rely on SecondBite for that service.

We would not be able to provide food for families that have no money

We would not have survived our 6 long years.

We're really appreciated SecondBite, some children never have breakfast in their country.

We've been able to offer good quality food to our residents most of whom have abused or neglected their health over a number of years, sometimes decades. When they arrive they are often malnourished and with severe liver problems. We've noticed that after a few weeks of eating healthily (and not consuming alcohol or illicit drugs) our clients overall health improves markedly. Many have noticed decreased ALT levels within a short period of time.

We've been able to supply a wider variety of fresh food to families, which is making a huge difference in their lives.

Without 2nd Bite our food programs would not exist.

Without SecondBite we would have had a lot of difficulty getting our local supermarkets on board to support the


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Food connect Program.

Without SecondBite’s partnership Foundation 61 would struggle to meet the commitments of t's program. It would hugely impact the outgoing expenses causing cutbacks on other areas of help we can offer the community.

Without SecondBite we would only be able to offer food hampers twice a year to people. Being able to offer fresh fruit and vegetables is fantastic for people and greatly appreciated. These items are often the first to disappear from the shopping when things get tight. The response from kids in our waiting area when told they can eat as much fruit as they like is priceless.

Without SecondBite's fresh fruit and vegetables, most of our clients would not be eating fruit and vegetables and would mostly rely on canned foods.

Without the help of SecondBite, more families in our area will go without, the smiles to the children’s faces is more than a reward, its giving them hope. Thankyou SecondBite for blessing our food run with your generosity to bless others.

Without the provisions through the SecondBite Programme we would have negligible fresh food to provide 100 + hot lunches and 3000 breakfasts weekly to school students, plus offering fresh fruit and veg and bread to needy clients and families

The following testimonials have been given by the agencies with permission for SecondBite to use, with the preference that they remain anonymous

Access to fresh fruit students do not have at home. Better learning outcomes and wellbeing.

All the people who receive your food are always so pleased to receive it.

Allowed a small church to outreach to families in need especially Koori families in emergency housing

As a very small operation operating on virtually no funding, SecondBite is the only way we can assist our clients to access fresh fruit and veg.

Clients appreciate local access to fresh fruit and vegetables to help stretch their budget e.g. fruit in children's school lunches.

Clients are able to access good fruit and vegetables plus the other food that is delivered. This includes dairy and frozen. We have not had eggs for some time

Clients are very grateful

Clients have access to fresh food at a time when they are feeling stressed and overwhelmed. This provides opportunity for women to cook together, children to have their usual meals and the women really appreciate having access to that type of fresh food. Thank you, we really appreciate it.

Clients save money Agency got more clients

Donations from SecondBite and other food share organisations allow us to continue to provide our services at a highly discounted rate to those who need it most

Enabled our agency to provide our clients with fresh vegetables, fruit & bread.

Enabled us to expand our service provision and provide more fresh produce

Food reaches the most in need.

For many it’s the only fresh fruit they ever eat. It also gives them something to do. They come to our service and get some fruit yoghurt etc...Which breaks up their day on the street. Clients talk with each other while they eat their fruit so it promotes socialisation.

Fresh fruit and veg weekly

Great addition to our community team effort to endeavour to enhance the lives of families & individuals.

Great help to our service

Great impact fresh food is most popular

Great partnership with great outcomes

Has substantially increased the amount of fresh food available to clients.

Having access to SecondBite produce has been fabulous. It has allowed us to serve more meals and provide people access to fresh food which is otherwise very expensive or unattainable for the people who eat with us. During the last 6 months that we have been receiving food from SecondBite, people have been eating healthy meals with much more diversity than we could otherwise have provided. They have been trying vegetables they have never eaten before and taking home vegetables that would otherwise simply never enter their diets.


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Having access to the SecondBite program has enabled the Women's Shelter to provide fresh fruit and vegetables to vulnerable women and children. We do not have sufficient funding to provide meals to our residents and so it has made a huge impact being able to give them the fresh food we are donated.

Help us a lot.

Helpful contribution to overall food supply

Improved children’s wellbeing providing them with a meal to start their school day.

Increased availability of fresh fruit and vegetables for clients

It allows those who are doing it tough and opportunity to supply their families with dinner or a meal for the week even if it is a slice of toast and some boiled vegetables

It enables clients to get through to their next payment, and feed their families without borrowing money from outside sources.

it has allowed our program to give clients food which otherwise they would not have had any

It has allowed our students and families to access fresh fruit and vegetables on a regular basis.

It has been great and what is good is that we have been able to help SecondBite with Dry Storage Space. I do think that Sydney Care and SecondBite could work more together. And it would be very happy to talk further on this. Blessings Rev Lorna Sydney Care 0411437891

It has been really great being able to cook with fresh fruits and veggies and to provide the women we support with them.

It has ensured we are able to provide a healthy afternoon tea plus very welcome take home packages Since our funding ceased we are reliant on donations which are not consistent.

It has expanded the number of fresh items we are able to provide from 3 types of veg. and 2 types of fruit to a much more extensive range. This has been greatly appreciated by both staff and clients alike.

It has given our clients a broader range of food options, as well as more availability of food.

It has given us a past ability to provide fresh fruit and drinks which are well received by the young people we interact with, especially in the lower socio-economic areas.

It has helped customers we are getting more coming on our SecondBite days

It has helped expand the amount of food we can distribute

It has helped many people, volunteers and the community in receiving fresh food at no cost.

It has helped with being able to provide healthy and hearty meals through our various programs.

It has made a huge impact on our ability to provide fresh and varied meals, and has enabled our budget to stretch a lot further.

It has meant we can offer quality fresh food for monthly and special events that we could not otherwise provide or at least less frequently - many accessing our programs would not otherwise have a meal on the day

It has provided us with a greater deal of variety.

It helps to provide bread to all of Singleton so that they have more money to spend on other things

it is a very important part of us providing services

It provides our church volunteers with a practical avenue of being involved directly in our community

It was particularly helpful to be able to give them fresh fruit to take away, and they appreciated that.

It was useful last year as students knew there would be food for them and families also came in when they needed support.

It’s been a help to provide fruit to children who don’t have any.

Knowing that we are doing all we can to provide some help. The fresh foods enable our clients to use their vouchers for other items in the supermarket.

Let’s us connect with and support families who do not access other services.

Lots of bread for our clients and the community. Nothing else as the donations don't help us with food to cook.

Opportunity to choose from a variety of fresh fruit and vegetables, access to greater health as a result.

Our clients have more access to fresh food. We have a large number of asylum seeker families whom we are not funded for that appreciate fresh food.

Our clients look for the fresh fruit and vegetables twice a week as they have something to put in kids lunch boxes.


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Our clients love your bread and sweet cakes. Also love fruit and veges

Our clients now have access to free fruit and vegetables

Our money goes a bit further

Overall it has helped

People are really grateful for the fresh food that is delivered each week at no cost which it makes it all the more important & essential to have down at our program each week.

Provide the Agencies with a greater range of fresh food.

Provides some relief. Freshness of supply must be assured

Provides us with the opportunity to develop awareness of healthy eating/ prepare/ cook and share healthy food.

Provides variety in fresh produce we are able to distribute.

Receiving SecondBite has meant that the residents receive a variety of other food supplies through their shopping budget.

SecondBite has been a fantastic input into the lives of our underprivileged students and our students that travel many Km on a bus to get to school which has them leaving very early in the morning. We are able to give them breakfast provide them with lunch if they need it. And to the students that may need some comfort during the day a piece of toast with vegemite or honey and a glass of milk can mean a lot. Thank you so much SecondBite.

SecondBite has added a sense of “family" to our centre. Families talk about products and share information. Shopping is stressful for our families as they have little money. It creates a positive conversation and a healthy curiosity around fresh food.

SecondBite has allowed the availability of fresh fruit, veg and also a variety of meat. It allows us to give away larger quantities and help more people with healthy alternatives.

SecondBite has allowed us to cut our expenditure on fruit and veges down, helping our organisation.

SecondBite has enabled us to expand the food especially fresh food we can include in out lunch program. We are able to cook and offer a healthy meal that has great nutritional benefits.

SecondBite has enabled us to provide fresh fruit daily in each class room for children who do not have access, they also provide fruit and bread for our breakfast program which results in children starting their day full and

SecondBite helped us to have more sustainable service/food delivery and to provide services to more people in need

SecondBite program has helped us deliver healthy eating programs for at risk youth, and to children of all ages, the elderly enjoy the sweet savoury products as they would not normally be able to enjoy it... All ages are very appreciative of the foods provided

SecondBite allows us to provide hampers to families, to use the ingredients in tucker time, and most importantly is a source of food for families in crisis

SecondBite has a major impact on our clients and our club. Without SecondBite we would not be able to run the food bank.

SecondBite has been a wonderful source of extra groceries for our clients and thus saving them money on their grocery bill

SecondBite has enabled us to give food relief to families who might not have received food otherwise. Keep up the great work.

SecondBite has had a great impact on our community. Without food our families would go hungry.

SecondBite has made a great contribution to our food programs.

SecondBite has made it possible for us to help feed our community. The staff are friendly and professional.

SecondBite has provided us with fresh food which enables us to ensure no children who attend kindergarten go without food.

SecondBite have helped us increase the amount of food we are able to provide to our registered organisations as well as allowing us to increase or registrations

SecondBite helps a lot by providing food parcels then we distribute to the community. Thanks.

SecondBite is a great initiative and in most areas would be very effective. In our situation it hasn't had a huge impact as yet but we are hopeful for the future.

SecondBite is exactly what it describes a second meal that otherwise would have gone to waste for someone who is wasting away from a bare cupboard.

Some of our clients come only or mainly for the fresh fruit & veg that we can access through SecondBite.


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Some students have very limited access to fresh fruit and they look forward each week to accessing the fruit and having it as a snack.

sometimes the urgency of SB to do the stats is unacceptable - I personally think that we don't even need your assistant as we pick up goods from Woolworths too - but hey I’d rather try to give out the bread than it go into landfill. I also finished up with feed the little children as co-coordinator a month ago and have passed onto Michael Khan - Clint Durham is the cep but does that from Perth now.

Struggling families are very grateful for being able to receive assistance with food through their child’s school.

The ability to access food within the limited means of welfare dependent recipients restores dignity and self-esteem and gives our clients hope for the future

The Bread donations received have allowed our families to provide breakfast and lunches and dinners to their children. The provision of fresh fruit and veg provides the opportunity for families to provide nutritious food.

The children having fresh fruit every day...Some children don’t have fruit given to them from home

The fresh fruit and vegetable, bread and dairy provided by SecondBite has enabled us to engage and support our local community in our Healthy Food initiatives. This in turn supports the student’s educational outcomes and provides parents with a positive partnership with the school.

The SecondBite program is definitely helpful with assisting our clients

The students receive a regular supply of fresh fruit.

There are no words that can explain how SecondBite’s has helped us. I guess it’s in the satisfied faces of individuals at our feeding program that tells the story of Hope, Life & Joy. Without SecondBite we won't be able to do what we have done for many years. This has changed people’s lives in ways we will never know or understand.

They are able to get fresh Fruit and veg. Before we only had Potatoes and donations from people.

They love the fruit and vegies if the right ones are available and are good quality but this isn't always the case

very little

We appreciate the support so much. In the soup kitchen meals are prepare using donated food and bread. Food parcels are bolstered with donated bread and fruit & veggies.

We are able to offer fruit and veg to at risk children and families in our kinder community both while the kids are at kinder and to take home.

We are able to prepare a wider variety and larger quantities of healthy, fresh cooked meals as part of our cooking program for clients

We are able to regularly provide clients on low incomes with fresh fruit and vegetables and bread

We are very grateful & often bring along a young person to collect the food, so they too can appreciate the donation

We have been able to give more nutritional food and this enables our clients to eat healthier.

We have been able to reduce the number of organizations needed to source fresh food. We are able to satisfy our demand better.

We have been able to support students in accessing a nutritious breakfast which then has a positive effect on their concentration at school as well as their wellbeing.

We have less financial worries. We are able to prepare fresh salads every week. It feels like we have a support group

We now provide fresh food to our clients before it was all non-perishable and they would have to buy fresh food. by providing the fresh food we know they are getting it

We support families with nutritious food that would otherwise not be available.

We were able to provide a healthy snack for young people attending our after school hours recreational program. The food also provided youth workers a way to engage with the young people.

We would like to thank you for all your support for our inner city missions program so far... we have been able to put smiles on the faces of several families who have come to collect food items from us last year... for this, we are highly grateful... thank you...

When we had a shortage in bread donations SecondBite carried us through.

without the continued support of SecondBite west care could not provide fresh quality food to our clients as we only have a very small budget

Wonderful


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You have enabled us to commence a community help program which we would have otherwise been unable to begin

Young Mums learn about nutrition in class and are then able to cook nutritious meals for themselves and their children with the food from SecondBite donations.

Fresh food is welcomed

The quality of the food collected is very good.

The value of what we receive is not great, and we often have to dispose of food as it is not fresh and doesn't last. When we do get decent items it is great to be able to offer this to clients.

we can now distribute more fresh fruit and veg

With 2nd Bites food deliveries we are able to supply food to many people who would otherwise go without food. We see many elderly people who are so hungry they sit outside and start eating as soon as they get the food. Bills take up much of people’s money (especially on low income) sometimes its pay the bills or buy food, not both.

Without SecondBite we would be unable to run the two programs as having a food component - they could only exist as social support groups

SecondBite Agencies Survey 2016

Documents

Transcript of SecondBite Agencies Survey 2016