Second Edition July 2012 N a m e o f t h e O r g a n i s a ...
Transcript of Second Edition July 2012 N a m e o f t h e O r g a n i s a ...
This year our annual summer BBQ was held at the Carlton Hotel Dublin Airport.
Once again our BBQ was a great success, we had a good turnout of members, corporate
members and even a few potential members. It was also great to see some new faces and
to have a chance to get to know some of our new members.
We had a delicious fruit cocktail on arrival and were treated to a wonderful BBQ cooked on
the Balcony of the cloud suite. It was so good of the hotel to have organised the fine
weather!!!. Everyone gave generously for the raffle tickets and many went home happily
with their prizes. A big thank you to Jim Parker for his two spot prizes of Afternoon tea at the
Ritz.
The entertainment continued with a disco sponsored by Ambius.
As Spain had also won their semi-final and were through to the final of the European foot-
ball championship we had an even happier President!!!!!!!!!!!!!!!!!!!!!!!!
The plans are already getting underway for next year, any suggestions for the venue??
Annual Summer BBQ
Contents
Annual Summer BBQ
Our spring meeting
Disciplinary Procedures by Barbara Carroll
News
Vacancies
International connec-tions
An inspector calls
Fiberseal
Welcome to our new members
Committee
2012 Calendar
Learning and develop-ment
N a m e o f t h e O r g a n i s a t i o n : I A S I
IASI NEWSFLASH Sponsored by Fiberseal
Second Edition July 2012
Find us on
Facebook Iasiirishaccommodation
PAGE 2
What happened in the evening
IAS I N EWSFL ASH
Again congratulations to the
spotprize winners.
A big thank you to the sponsors
The Carlton Hotel Dublin
Airport
Kings Laundry
Ambius
Pallas Food
IASI meet In the Hudson Bay Hotel.
PAGE 3 IAS I N EWSFL ASH
Hold this date 9th October
Our next meeting in the beautiful setting of Tullamore Court
Hotel
Our Spring meeting in Athlone
There was a great turnout at our members meeting in The
Hudson Bay Hotel in Athlone on the 17th of April. We had a very
interesting presentation from Marjorie Roynane from the AA and there is a
full article about this later in this issue. We then enjoyed a delicious lunch
and a chance to catch up with colleagues old and new and do some
networking.
Jeffrey Byrne from Fiberseal then gave us another interesting presentation
on products he would recommend in the detection and control of Bedbugs.
This was in response to requests at the annual conference for a
follow up on our speaker.
Fiberseal have kindly sponsored this newsletter and have also included an
article informing us of some interesting products they have available.
Disciplinary Procedures by Barbara Carroll
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Disciplinary Matters – Hints and Tips Before the Disciplinary Meeting Do:
Ensure employee has been given at least 24 hours notice of the disciplinary meeting in writing.
Ensure that staff member has been advised that they may bring an employee representative, i.e. a col-
league of the employee's choice but not any other person or body unconnected with the enterprise
(according to the internal disciplinary policy). This person is there to provide support and, if appropriate,
to help the employee present their case.
Ensure that a private meeting room is available, free from interruptions.
Organise water in the room.
Organise an independent note taker to take minutes of the meeting.
During the Disciplinary Meeting Do:
Put the full facts of the issue of performance / conduct to the staff member from any evidence or state-
ments in an investigation and from the unbiased investigation report a disciplinary meeting.
Outline what policies / codes of conduct their behaviour has been in breach of.
Explain to them the impact / effect of their performance / conduct and why it is unacceptable.
Remind them of any previous disciplinary action, which has been taken against them and is still live on
their file.
Allow them the opportunity to respond to the facts and state their case. Consider any external / internal
contributory factors.
Advise the staff member that an immediate and sustained improvement is required in their performance
and conduct. Suggest possible solutions for improvement and gain their commitment.
Advise the staff member that you will carefully consider the facts, and the representations they made /
their representative made on their behalf and come back to them with a decision within a reasonable
timeframe to take into account these additional facts or further investigate their points raised.
Advise the staff member of when and where this follow-up meeting is likely to take place.
Do Not
Issue a decision there and then at the disciplinary meeting.
After the Disciplinary Meeting Do:
Issue the minutes of the meeting to the employee with a request for comments and signature.
Consider the facts, the individual circumstances and comments and representations made, carry out
further investigations into points raised to determine facts if necessary.
Bear in mind the concept of reasonableness. Has the employee any previous warnings? What was the
impact of the staff member’s actions? What type of action if any was taken in the past against other
employees regarding a similar issue? Did the employee understand the consequences of his / her ac-
tions? Are there any mitigating circumstances? Is it a skill / training issue?
Decide which stage of the disciplinary process is most appropriate based on the seriousness of the
situation / performance / conduct / misconduct and the concept of reasonableness.
Draft the warning letter and performance improvement letter if appropriate (Templates).
During the Follow-Up Meeting Do:
Summarise to the employee their shortcomings.
Explain what action is required for satisfactory improvement.
Give the staff member a clear time frame to achieve this.
Explain how long the warning / disciplinary action will stay on their file.
Advise them of the next stage in the disciplinary procedure and the likely consequences of no improve-
ment in performance / conduct.
Inform them of the right to appeal and how the appeals procedure works.
Issue the warning letter and performance improvement letter if appropriate; Retain copies on personnel
file for the appropriate period of time.
Remember to Keep Accurate Meeting Notes for all Meetings
Well done to the team at The Slieve
Russell Hotel who
received a Trip
Advisor Certificate of
excellence Award, Pictured receiving
the award is Joan Walsh,
Accommodation
Manager, Tony Walker, General
Manager and Kerry Mullin, Restaurants
Manager with
Certificate of Excel-lence.
PAGE 5
news
Vacancies
IAS I N EWSFL ASH
House porter/room attendant required at Ashford Castle, Cong, Co Mayo.
1 years experience required in a similar position.
Contact Human resources ato apply if interested at
Congratu-lation to Ingrid Brett and her hus-band on the birth of their son
Daniel
We bid “Au Revoir” to Karine Garine as she
leaves the G Hotel in Galway to work in Bora
Bora. We wish her all the best in her future
carreer.
Accommodation supervisor wanted for busy 4* Ice House Hotel Ballina.
Previous experience preferable, position will include cleaning rooms and
some administrative work. Please send CV to Niamh Bourke, Accommoda-
tion
Manager, Ice House Hotel, The Quay, Ballina, Co Mayo or email it to
Part Time Accommodation Supervisor This role will consist of checking guest rooms and public areas to ensure they are cleaned
to the highest standards. You need to be a self starter and have the ability to motivate and
train your team. Good attention to detail is essential and supervisory experience in a simi-
lar role would be an advantage. For further details or to apply for these roles please contact:
email your cv to [email protected] or call The Human Resources Department on 049
95255130, 9525131.
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International Connections
We are going
large!!!!
UKHA Summer ball 2012 On the 22nd of June Ines , Josie and Mary travelled to leeds to represent the IASI at the UKHA
Summer Ball.
The ball was hosted by the northern region of UKHA and was held in the beautiful setting of
Oulton hall. It was a masquerade ball with a Venetian theme, it was
obviously the team had worked very hard behind the scenes to ensure everyone had a great
night.
On arrival blennies and canapés were enjoyed, this was a great opportunity for networking
and making new contacts however as everyone had gone to so much trouble with beautiful
masks it was difficult to recognise people!!!
The hotel served up delicious food in beautifully decorated surroundings, while a string trio
entertained.
The toastmaster kept everyone entertained and informed and was very busy with the raffle
prizes at the end of the meal.
There was then a chance to boggie to the disco and of course more “networking”.
A big THANK YOU to Diversey for sponsoring Ines’s trip and for looking after the 3
Ladies while they were in England.
Well done to UKHA Northern region for putting on such a professional and enjoyable event
PAGE 7 IAS I N EWSFL ASH
SPO N SO R ED B Y F IB ER SEAL
RECENT AA QUALITY MANAGEMENT PRESENTATION.
Delivered by Marjorie AA Inspector at The Hudson Bay Hotel on 17th April 201
Marjorie spoke about her 14 years with AA, Failte Ireland and her Zambian experience, her own background in hotels,
her staff management and her involvement with the Health and Safety programme.
AA started 100 years ago and it had two main objectives.
1. Recommend hotels for chauffeurs to secure a safe place to bring Lords and Ladies.
2To warn motorists of speed traps.
It was set up in Ireland in 1912 and it introduced the actual grading of hotels from 1 to 5 star. It also introduced the
grading of Caravan/Camping, B/B’s, Farmhouses and Racecourses. It also introduced Rosettes for food quality and
service. It was to merit and score quality of hospitality, service, cleanliness, furniture, fittings and food. The purpose of
the AA rating scheme was to raise standards.
ACCOMMODATION QUALITY MANAGEMENT
What the guest looks for in Bedrooms, Bathrooms and Public Areas.
Marjorie stressed the importance of the Accommodation department in making the business grow.The importance of
presentation and cleanliness. It is so important to identify areas for improvement within the department. Encourage
staff to come up with ideas for improvement and it is vital for the success of the department that they are part of the
improvement process. It is very important as an Accommodation Manager to have an inspection process and enforce
Best Practise standards al l of the time.
Don’t make the guest work, they come to your property on holidays. They deserve the best possible service all the
time.
Marjorie felt that all Accommodation Managers should return from holidays as if you are a guest arriving at the hotel.
The inspection should start at the car park and walk through the front door of the hotel.
COMMOM LAPSES IN BEDROOMS
Under beds , Inside / behind radiators, Tea /Coffee Tray, Lime scale build up in kettles, Back of hairdryers, Inside of
light fittings, Phones, Behind curtains, Under cushions, Airing of humid and smoking rooms, TV remote control not work-
ing.
COMMON LAPSES IN BATHROOMS
Shower curtain dirty, Waste vents not clean, Bathroom extractors dirty, Washing of crockery/glasses in bathrooms,
Hairdryers not connected close to mirrors, No shelves for toiletries.
Some of Marjorie’s personal pet dislikes
Room service trays an eye sore on corridors, Uniforms not crisp, clean and well fitting, Office and storeroom presenta-
tion not considered.
PUBLIC AREAS INCLUDE
Grounds and car park, Inside and outside the front door, Artificial flowers (who cleans them?), Smoking areas and bins,
Public areas extra touches, Corridor lighting/ Maintenance. Even though some of these areas may be taken care of by
other departments or external contractors they reflect on the Accommodation manager and therefore the Accommoda-
tion manager should be aware of them and any issues with them.
THE ULTIMATE TEST
Lie in the bath
Sit on the toilet
Brush your teeth
Marjorie’s message to all Accommodation managers is to strive for higher quality standards and look classy.
Bad impressions can loose a guest forever.
Woolsafe approved Carpet Cleaning & Stain Protection Services for Bedrooms, Funtion Rooms,
Corridors, Lobbys, Restaurants & Bars.
Upholstery Cleaning and Stain Protection.
Leather Cleaning & Conditioning.
Allergy Protection Products/Allergy Cleaning & Santisation.
Working side by side with IASI Members since 1985, providing cleaning solutions and specialised
products.
Room Care – Daily Spot Remover
For Use On Soft Drinks, Foods, Red Wine & General Soiling
Leather Care
3 in 1 Leather Cleaner – Cleans, conditions & Protects Leather Upholstery
Chewing Gum Remover
Easily Removes Gum from Carpets & Hard Surfaces in Seconds.
Hard Floor Cleaner
Cleans to a brilliant shine and leaves no residue
Brass & Metal Polish
Rolite Metal Polish is a one-step polish for all types of bare metals.
Leaves Metal & Brass, Gleaming & Sparkling.
PAGE 9
Carpet Cleaning Liquid
Idea for Wool or synthetic Carpet Cleaning.
Odour Control Products
Vomit Remover – Removes Smells Immediately
Urine Remover – Removes the odour and it’s cause instantly.
Bed Bugs Products
Bed Bug Monitor & Spray Available
Lucozade Stain Removal
Ask about our Lucozade Stain Removal Service
Micro Fibre Cloths & Mops
Ideal for Floors, Glass, Fixtures & Fittings & Flatscreen TV’s.
FEEDBACK
Feedback from IASI members has been fantastic –
One member who has used our Hard Floor Cleaner says
“My floors have never been this clean”.
Another member who used our Rolite Metal & Brass Polish says
“The Brass came up so well, I could do my make-up in it!”
CALL US FOR FREE ADVICE ON ANY CLEANING MATTERS
PH: 01-2802799
Call Jeff on 087-2422912 or Email [email protected]
For more information visit
www.fiberseal.ie
or call 01-2802799.
Eileen Murphy from the Brehon Hotel.
Bianca Muscalu from the Finnstown Country House
Ann Marie Lawlless from Victoria & Albert chandelier cleaning.
Philp Bowman from PPC Enviromental Limited.
Kevin Collins from Puir Air Technologies.
Jim Parker from East Stuff Ltd.
Welcome to our New members
Commitee for 2012
Left to Right
Back row: Hannah Duignan, KarineGairin, Christine Schneider, Mary Flannery, Shosanna Dunne,
Moira Gibson, Melanie Monte, Sarah Emerson and Sharon Holahan-Kennedy
Front Row: Marian Murnane, Ingrid Brett, Ines Guerra, Josephine Ryan and Rita Kilroy
If you believe you can be part of developing the IASI into the future and can spare some time to
attend meetings you may like to join the council.
Please contact Ines on [email protected]
Tuesday 17th April Hodson Bay Hotel Athlone
Marjorie Ronayne: AA Inspector
Jeffrey Burns: Bed bugs prevention methods
Monday 23rd and 30th
of April
Jurys Inn, Parnell St. Dublin
Failte Ireland: Effective Supervision Course
Members €100. Non members €120
Wednesday 27th June
Carlton Hotel Dublin Airport
Barbara Carroll: Disciplinary Procedures
Summer barbecue. Cost €15 per member.
€25 per non members
Tuesday 9th October Tullemore Court Hotel Diversey Ireland: Treatment of winter bug
Margaret: Interior Design
Monday 3rd December Menlo Park Hotel,
Galway Christmas Lunch.
Special overnight rates offered.
Saturday 26th January
2013
Armada Hotel,
Spanish Point,
Co.Clare
IASI AGM.
Calendar 2012
Learning and development
If you have any information you would like to share with us please email the
details to [email protected]
We hope all our members that took part in
the Effective
Supervision course enjoyed it and are
benefiting from it in their daily job.