This year our annual summer BBQ was held at the Carlton Hotel Dublin Airport.

Once again our BBQ was a great success, we had a good turnout of members, corporate

members and even a few potential members. It was also great to see some new faces and

to have a chance to get to know some of our new members.

We had a delicious fruit cocktail on arrival and were treated to a wonderful BBQ cooked on

the Balcony of the cloud suite. It was so good of the hotel to have organised the fine

weather!!!. Everyone gave generously for the raffle tickets and many went home happily

with their prizes. A big thank you to Jim Parker for his two spot prizes of Afternoon tea at the

Ritz.

The entertainment continued with a disco sponsored by Ambius.

As Spain had also won their semi-final and were through to the final of the European foot-

ball championship we had an even happier President!!!!!!!!!!!!!!!!!!!!!!!!

The plans are already getting underway for next year, any suggestions for the venue??

Annual Summer BBQ

Contents

Annual Summer BBQ

Our spring meeting

Disciplinary Procedures by Barbara Carroll

News

Vacancies

International connec-tions

An inspector calls

Fiberseal

Welcome to our new members

Committee

2012 Calendar

Learning and develop-ment

N a m e o f t h e O r g a n i s a t i o n : I A S I

IASI NEWSFLASH Sponsored by Fiberseal

Second Edition July 2012

Find us on

Facebook Iasiirishaccommodation

PAGE 2

What happened in the evening

IAS I N EWSFL ASH

Again congratulations to the

spotprize winners.

A big thank you to the sponsors

The Carlton Hotel Dublin

Airport

Kings Laundry

Ambius

Pallas Food

IASI meet In the Hudson Bay Hotel.

PAGE 3 IAS I N EWSFL ASH

Hold this date 9th October

Our next meeting in the beautiful setting of Tullamore Court

Hotel

Our Spring meeting in Athlone

There was a great turnout at our members meeting in The

Hudson Bay Hotel in Athlone on the 17th of April. We had a very

interesting presentation from Marjorie Roynane from the AA and there is a

full article about this later in this issue. We then enjoyed a delicious lunch

and a chance to catch up with colleagues old and new and do some

networking.

Jeffrey Byrne from Fiberseal then gave us another interesting presentation

on products he would recommend in the detection and control of Bedbugs.

This was in response to requests at the annual conference for a

follow up on our speaker.

Fiberseal have kindly sponsored this newsletter and have also included an

article informing us of some interesting products they have available.

Disciplinary Procedures by Barbara Carroll

PAGE 4

Disciplinary Matters – Hints and Tips Before the Disciplinary Meeting Do:

Ensure employee has been given at least 24 hours notice of the disciplinary meeting in writing.

Ensure that staff member has been advised that they may bring an employee representative, i.e. a col-

league of the employee's choice but not any other person or body unconnected with the enterprise

(according to the internal disciplinary policy). This person is there to provide support and, if appropriate,

to help the employee present their case.

Ensure that a private meeting room is available, free from interruptions.

Organise water in the room.

Organise an independent note taker to take minutes of the meeting.

During the Disciplinary Meeting Do:

Put the full facts of the issue of performance / conduct to the staff member from any evidence or state-

ments in an investigation and from the unbiased investigation report a disciplinary meeting.

Outline what policies / codes of conduct their behaviour has been in breach of.

Explain to them the impact / effect of their performance / conduct and why it is unacceptable.

Remind them of any previous disciplinary action, which has been taken against them and is still live on

their file.

Allow them the opportunity to respond to the facts and state their case. Consider any external / internal

contributory factors.

Advise the staff member that an immediate and sustained improvement is required in their performance

and conduct. Suggest possible solutions for improvement and gain their commitment.

Advise the staff member that you will carefully consider the facts, and the representations they made /

their representative made on their behalf and come back to them with a decision within a reasonable

timeframe to take into account these additional facts or further investigate their points raised.

Advise the staff member of when and where this follow-up meeting is likely to take place.

Do Not

Issue a decision there and then at the disciplinary meeting.

After the Disciplinary Meeting Do:

Issue the minutes of the meeting to the employee with a request for comments and signature.

Consider the facts, the individual circumstances and comments and representations made, carry out

further investigations into points raised to determine facts if necessary.

Bear in mind the concept of reasonableness. Has the employee any previous warnings? What was the

impact of the staff member’s actions? What type of action if any was taken in the past against other

employees regarding a similar issue? Did the employee understand the consequences of his / her ac-

tions? Are there any mitigating circumstances? Is it a skill / training issue?

Decide which stage of the disciplinary process is most appropriate based on the seriousness of the

situation / performance / conduct / misconduct and the concept of reasonableness.

Draft the warning letter and performance improvement letter if appropriate (Templates).

During the Follow-Up Meeting Do:

Summarise to the employee their shortcomings.

Explain what action is required for satisfactory improvement.

Give the staff member a clear time frame to achieve this.

Explain how long the warning / disciplinary action will stay on their file.

Advise them of the next stage in the disciplinary procedure and the likely consequences of no improve-

ment in performance / conduct.

Inform them of the right to appeal and how the appeals procedure works.

Issue the warning letter and performance improvement letter if appropriate; Retain copies on personnel

file for the appropriate period of time.

Remember to Keep Accurate Meeting Notes for all Meetings

Well done to the team at The Slieve

Russell Hotel who

received a Trip

Advisor Certificate of

excellence Award, Pictured receiving

the award is Joan Walsh,

Accommodation

Manager, Tony Walker, General

Manager and Kerry Mullin, Restaurants

Manager with

Certificate of Excel-lence.

PAGE 5

news

Vacancies

IAS I N EWSFL ASH

House porter/room attendant required at Ashford Castle, Cong, Co Mayo.

1 years experience required in a similar position.

Contact Human resources ato apply if interested at

Humanresources@ashford.ie

Congratu-lation to Ingrid Brett and her hus-band on the birth of their son

Daniel

We bid “Au Revoir” to Karine Garine as she

leaves the G Hotel in Galway to work in Bora

Bora. We wish her all the best in her future

carreer.

Accommodation supervisor wanted for busy 4* Ice House Hotel Ballina.

Previous experience preferable, position will include cleaning rooms and

some administrative work. Please send CV to Niamh Bourke, Accommoda-

tion

Manager, Ice House Hotel, The Quay, Ballina, Co Mayo or email it to

Part Time Accommodation Supervisor This role will consist of checking guest rooms and public areas to ensure they are cleaned

to the highest standards. You need to be a self starter and have the ability to motivate and

train your team. Good attention to detail is essential and supervisory experience in a simi-

lar role would be an advantage. For further details or to apply for these roles please contact:

email your cv to hr@quinn-hotels.com or call The Human Resources Department on 049

95255130, 9525131.

PAGE 6

International Connections

We are going

large!!!!

UKHA Summer ball 2012 On the 22nd of June Ines , Josie and Mary travelled to leeds to represent the IASI at the UKHA

Summer Ball.

The ball was hosted by the northern region of UKHA and was held in the beautiful setting of

Oulton hall. It was a masquerade ball with a Venetian theme, it was

obviously the team had worked very hard behind the scenes to ensure everyone had a great

night.

On arrival blennies and canapés were enjoyed, this was a great opportunity for networking

and making new contacts however as everyone had gone to so much trouble with beautiful

masks it was difficult to recognise people!!!

The hotel served up delicious food in beautifully decorated surroundings, while a string trio

entertained.

The toastmaster kept everyone entertained and informed and was very busy with the raffle

prizes at the end of the meal.

There was then a chance to boggie to the disco and of course more “networking”.

A big THANK YOU to Diversey for sponsoring Ines’s trip and for looking after the 3

Ladies while they were in England.

Well done to UKHA Northern region for putting on such a professional and enjoyable event

PAGE 7 IAS I N EWSFL ASH

SPO N SO R ED B Y F IB ER SEAL

RECENT AA QUALITY MANAGEMENT PRESENTATION.

Delivered by Marjorie AA Inspector at The Hudson Bay Hotel on 17th April 201

Marjorie spoke about her 14 years with AA, Failte Ireland and her Zambian experience, her own background in hotels,

her staff management and her involvement with the Health and Safety programme.

AA started 100 years ago and it had two main objectives.

1. Recommend hotels for chauffeurs to secure a safe place to bring Lords and Ladies.

2To warn motorists of speed traps.

It was set up in Ireland in 1912 and it introduced the actual grading of hotels from 1 to 5 star. It also introduced the

grading of Caravan/Camping, B/B’s, Farmhouses and Racecourses. It also introduced Rosettes for food quality and

service. It was to merit and score quality of hospitality, service, cleanliness, furniture, fittings and food. The purpose of

the AA rating scheme was to raise standards.

ACCOMMODATION QUALITY MANAGEMENT

What the guest looks for in Bedrooms, Bathrooms and Public Areas.

Marjorie stressed the importance of the Accommodation department in making the business grow.The importance of

presentation and cleanliness. It is so important to identify areas for improvement within the department. Encourage

staff to come up with ideas for improvement and it is vital for the success of the department that they are part of the

improvement process. It is very important as an Accommodation Manager to have an inspection process and enforce

Best Practise standards al l of the time.

Don’t make the guest work, they come to your property on holidays. They deserve the best possible service all the

time.

Marjorie felt that all Accommodation Managers should return from holidays as if you are a guest arriving at the hotel.

The inspection should start at the car park and walk through the front door of the hotel.

COMMOM LAPSES IN BEDROOMS

Under beds , Inside / behind radiators, Tea /Coffee Tray, Lime scale build up in kettles, Back of hairdryers, Inside of

light fittings, Phones, Behind curtains, Under cushions, Airing of humid and smoking rooms, TV remote control not work-

ing.

COMMON LAPSES IN BATHROOMS

Shower curtain dirty, Waste vents not clean, Bathroom extractors dirty, Washing of crockery/glasses in bathrooms,

Hairdryers not connected close to mirrors, No shelves for toiletries.

Some of Marjorie’s personal pet dislikes

Room service trays an eye sore on corridors, Uniforms not crisp, clean and well fitting, Office and storeroom presenta-

tion not considered.

PUBLIC AREAS INCLUDE

Grounds and car park, Inside and outside the front door, Artificial flowers (who cleans them?), Smoking areas and bins,

Public areas extra touches, Corridor lighting/ Maintenance. Even though some of these areas may be taken care of by

other departments or external contractors they reflect on the Accommodation manager and therefore the Accommoda-

tion manager should be aware of them and any issues with them.

THE ULTIMATE TEST

Lie in the bath

Sit on the toilet

Brush your teeth

Marjorie’s message to all Accommodation managers is to strive for higher quality standards and look classy.

Bad impressions can loose a guest forever.

Woolsafe approved Carpet Cleaning & Stain Protection Services for Bedrooms, Funtion Rooms,

Corridors, Lobbys, Restaurants & Bars.

Upholstery Cleaning and Stain Protection.

Leather Cleaning & Conditioning.

Allergy Protection Products/Allergy Cleaning & Santisation.

Working side by side with IASI Members since 1985, providing cleaning solutions and specialised

products.

Room Care – Daily Spot Remover

For Use On Soft Drinks, Foods, Red Wine & General Soiling

Leather Care

3 in 1 Leather Cleaner – Cleans, conditions & Protects Leather Upholstery

Chewing Gum Remover

Easily Removes Gum from Carpets & Hard Surfaces in Seconds.

Hard Floor Cleaner

Cleans to a brilliant shine and leaves no residue

Brass & Metal Polish

Rolite Metal Polish is a one-step polish for all types of bare metals.

Leaves Metal & Brass, Gleaming & Sparkling.

PAGE 9

Carpet Cleaning Liquid

Idea for Wool or synthetic Carpet Cleaning.

Odour Control Products

Vomit Remover – Removes Smells Immediately

Urine Remover – Removes the odour and it’s cause instantly.

Bed Bugs Products

Bed Bug Monitor & Spray Available

Lucozade Stain Removal

Ask about our Lucozade Stain Removal Service

Micro Fibre Cloths & Mops

Ideal for Floors, Glass, Fixtures & Fittings & Flatscreen TV’s.

FEEDBACK

Feedback from IASI members has been fantastic –

One member who has used our Hard Floor Cleaner says

“My floors have never been this clean”.

Another member who used our Rolite Metal & Brass Polish says

“The Brass came up so well, I could do my make-up in it!”

CALL US FOR FREE ADVICE ON ANY CLEANING MATTERS

PH: 01-2802799

Call Jeff on 087-2422912 or Email cs@fiberseal.ie

For more information visit

www.fiberseal.ie

or call 01-2802799.

Eileen Murphy from the Brehon Hotel.

Bianca Muscalu from the Finnstown Country House

Ann Marie Lawlless from Victoria & Albert chandelier cleaning.

Philp Bowman from PPC Enviromental Limited.

Kevin Collins from Puir Air Technologies.

Jim Parker from East Stuff Ltd.

Welcome to our New members

Commitee for 2012

Left to Right

Back row: Hannah Duignan, KarineGairin, Christine Schneider, Mary Flannery, Shosanna Dunne,

Moira Gibson, Melanie Monte, Sarah Emerson and Sharon Holahan-Kennedy

Front Row: Marian Murnane, Ingrid Brett, Ines Guerra, Josephine Ryan and Rita Kilroy

If you believe you can be part of developing the IASI into the future and can spare some time to

attend meetings you may like to join the council.

Please contact Ines on iguerra@carlton.ie

Tuesday 17th April Hodson Bay Hotel Athlone

Marjorie Ronayne: AA Inspector

Jeffrey Burns: Bed bugs prevention methods

Monday 23rd and 30th

of April

Jurys Inn, Parnell St. Dublin

Failte Ireland: Effective Supervision Course

Members €100. Non members €120

Wednesday 27th June

Carlton Hotel Dublin Airport

Barbara Carroll: Disciplinary Procedures

Summer barbecue. Cost €15 per member.

€25 per non members

Tuesday 9th October Tullemore Court Hotel Diversey Ireland: Treatment of winter bug

Margaret: Interior Design

Monday 3rd December Menlo Park Hotel,

Galway Christmas Lunch.

Special overnight rates offered.

Saturday 26th January

2013

Armada Hotel,

Spanish Point,

Co.Clare

IASI AGM.

Calendar 2012

Learning and development

If you have any information you would like to share with us please email the

details to maryflannery@ashford.ie

We hope all our members that took part in

the Effective

Supervision course enjoyed it and are

benefiting from it in their daily job.