Seamaster Presentation Series - Behavior 1 Standards of Behavior When Traveling Overseas by Allister...
-
date post
20-Dec-2015 -
Category
Documents
-
view
216 -
download
0
Transcript of Seamaster Presentation Series - Behavior 1 Standards of Behavior When Traveling Overseas by Allister...
Seamaster Presentation Series - Behavior
1
Standards of Behavior When Traveling Overseas
by
Allister Nisbet
International Code of Basic Social Behavior
Seamaster Presentation Series - Behavior
2
BACKGROUND
WHOM DO YOU TRUST?
International Code of Basic Social Behavior
Seamaster Presentation Series - Behavior
3
BACKGROUND
WHOM DO YOU TRUST?
Does knowing their rank
change your opinion?
International Code of Basic Social Behavior
1. Bosun 2. Chief Engineer
3. A.B. 4. 3rd Officer
Seamaster Presentation Series - Behavior
4
Who are These Men?
1. Sir Bob Geldof: Inspiration behind Band Aid / Live
Aid Concerts, which raised famine awareness and millions of dollars in famine relief. He was recently knighted by Queen Elizabeth II in honor of his contribution to humanitarian projects. He was also nominated for the Nobel Peace Prize.
International Code of Basic Social Behavior
Seamaster Presentation Series - Behavior
5
2. Dr. Harold Shipman: UK doctor found guilty of
murdering 15 (mainly elderly) patients by lethal injection. Suspect in 100s of other cases. Committed suicide while serving multiple life sentences in prison.
Who are These Men?International Code of Basic Social Behavior
Seamaster Presentation Series - Behavior
6
3. Thomas Hamilton: Shot and killed 16 primary school children and their
teacher in a classroom in the UK. Then, he shot and killed himself.
Who are These Men?International Code of Basic Social Behavior
Seamaster Presentation Series - Behavior
7
4. Timothy McVeigh: The Oklahoma City bomber;
a terrorist against his own country. He killed 168 people with a 4,000 lb. home-made bomb. Executed by the State.
Who are These Men?International Code of Basic Social Behavior
Seamaster Presentation Series - Behavior
8
• First impressions are very important, but be careful not to judge people too quickly.
• National stereotyping is a lazy way of judging people-
- Russians are NOT all alcoholics- Americans are NOT all fat- British food is NOT all terrible
International Code of Basic Social Behavior
Seamaster Presentation Series - Behavior
9
Exploring National Stereotypes:
‘International’ - seen through a
stereotypical European prism:
International Code of Basic Social Behavior
Heaven: Having a French lover, an Italian cook, a German car, British police, and all organized by the Swiss.
Hell: Having a Swiss lover, a British cook, a French car, German police, and all organized by Italians.
Create your own ideas of ‘international Heaven and Hell’ using a stereotypical Asian prism.
Seamaster Presentation Series - Behavior
10
We all have differences:– Backgrounds– Ambitions– Interests– Habits– Beliefs– Appearance– Way of expressing ourselves– OPINIONS!
International Code of Basic Social Behavior
Seamaster Presentation Series - Behavior
11
• Learn to respect cultural and national differences.
• “Share our similarities, celebrate our differences.”
• As the world gets smaller, more people meet and work with each other across cultural and national boundaries.
International Code of Basic Social Behavior
Seamaster Presentation Series - Behavior
12
• What is your opinion of those
who look or act differently than you?
• Would the world be a better place if we all spoke the same language?
• Is the People’s Republic of China a better country than others?
International Code of Basic Social Behavior
DISCUSSION
Seamaster Presentation Series - Behavior
13
Coming together is a beginning, staying together is
progress, and working together is success…
International Code of Basic Social Behavior
…people achieve more as a result of
working with others than against
them.
Seamaster Presentation Series - Behavior
14
Human Characteristics
6 of the best:
• HONESTY• RESPONSIBILITY• RESPECT• SELF-CONTROL• PROMISE-KEEPING• EQUALITY
International Code of Basic Social Behavior
Seamaster Presentation Series - Behavior
15
HONESTY • Telling the truth• Meaning what you say
“There is one way to find out if a man is
honest; ask him! If he says yes you know
he's crooked.”
International Code of Basic Social Behavior
Seamaster Presentation Series - Behavior
16
RESPONSIBILITY
• Carrying out your obligations or duties
• Answering for your own actions
International Code of Basic Social Behavior
Seamaster Presentation Series - Behavior
17
RESPECT• Treating everyone, including yourself, with dignity.• Having respect for yourself and others.• Respecting your own and other
people’s property.• If you wish to be treated equally,
then you must treat others as you
want to be treated.
International Code of Basic Social Behavior
Seamaster Presentation Series - Behavior
18
SELF-CONTROL• Being able to control
your own actions and
emotions.• Understanding how your
behavior affects those
around you.
“Self control is when your conscience tells you to do something and you
don't talk back.”
International Code of Basic Social Behavior
Seamaster Presentation Series - Behavior
19
PROMISE-KEEPING• Keeping your word.
• Understanding promises
and what it means to give
your word.
• Society is built upon a
foundation of promises. “The best way to keep one's word is not to give it.”
International Code of Basic Social Behavior
Seamaster Presentation Series - Behavior
20
EQUALITY • Understanding that all people
have the same rights.
• Treating all people fairly
and consistently.
• One country or its people
is not ‘better’ than another.
“All men are created equal, but some men are more equal than others.”
International Code of Basic Social Behavior
Seamaster Presentation Series - Behavior
21
Describe your characteristics:• Are you honest?• Do you take responsibility?• Are you respectful?• Can you practice self-control?• Can you keep promises?• Do you believe in equality?• Describe your personality: Is the glass half-
full or half-empty?
International Code of Basic Social Behavior
DISCUSSION
Seamaster Presentation Series - Behavior
22
There are some basic social behaviors which will make living and working with
people from other countries a better experience.
International Code of Basic Social Behavior
Seamaster Presentation Series - Behavior
23
NOISE• Be aware of your
surroundings & the people near you.
• Time of day.• Radio and music.• Mobile phones.• Talking and Shouting.
International Code of Basic Social Behavior
Seamaster Presentation Series - Behavior
24
NOISE ANNOYS
• Does noise annoy you?
• What noises annoy you the most?
• Do you use your mobile phone in the elevator? The bus? Other public places?
International Code of Basic Social Behavior
DISCUSSION
Seamaster Presentation Series - Behavior
25
PERSONAL HYGIENE
• Wash daily.• Clean clothes.• Clean teeth (at least twice
a day).• Keep hair clean and tidy.• Keep nails clean.• Wash hands after toilet.• Wash hands before
touching food.
International Code of Basic Social Behavior
Seamaster Presentation Series - Behavior
26
PERSONAL HYGIENE
• Is good hygiene important to you?
• Discuss this statement:
Nobody else washes their hands, why should I?
International Code of Basic Social Behavior
DISCUSSION
Seamaster Presentation Series - Behavior
27
ETIQUETTE
Formal rules of correct and polite
behavior in society or among members of a profession
International Code of Basic Social Behavior
Seamaster Presentation Series - Behavior
28
ETIQUETTE (Eating and Drinking)
• Food and drink can symbolize a country, its people, its customs, its traditions, its history, its geography.
• Learning about the food and drink teaches us much about the people and helps us understand one another.
International Code of Basic Social Behavior
Seamaster Presentation Series - Behavior
29
ETIQUETTE (Eating and Drinking)
• Customs don’t always cross national boundaries.
• Don’t be offended if people don’t participate in your eating and drinking traditions.
• Don’t cause offence by unnecessary criticism of other people’s customs and traditions.
International Code of Basic Social Behavior
Seamaster Presentation Series - Behavior
30
ETIQUETTE (Eating and Drinking)General Rules of Thumb
• Wash your hands before eating.
• In formal dining, it is proper to use the correct knife, fork, etc., though it is less important than it used to be.
• Eat and drink as quietly as you can.
• Eat slowly. Take your time, this is meant to be a pleasurable activity.
• Don’t lick the plate or the knife; don’t drink soup from the bowl.
• Don’t answer your mobile phone at a formal restaurant.
International Code of Basic Social Behavior
Seamaster Presentation Series - Behavior
31
ETIQUETTE (Eating and Drinking)Drinking alcohol
• If alcohol is served with European / US food it is usually wine or beer, rarely spirits.
• Drink alcohol in moderation. Getting drunk is not clever! • Don’t assume everyone drinks alcohol – many don’t.
• Drinking has its own peculiar cultural traditions. Joining in with someone else’s tradition helps bonding, but be careful about over-indulging or causing offence – if you are in doubt or begin to feel intoxicated, REFUSE.
International Code of Basic Social Behavior
Seamaster Presentation Series - Behavior
32
ETIQUETTE (Eating and Drinking)Drinking alcohol
• Severe intoxication has an effect on your health and your ability to function at work. It can also lead to serious lapses in judgment.
• ‘Don’t mix the grape and the grain’. In other words, it is usually safe to say: ‘Beer before liquor, you’ve never been sicker; liquor before beer, you’re in the clear’.
• In some countries (e.g. Middle East) alcohol is banned and there are severe punishments for breaking the rules.
International Code of Basic Social Behavior
Seamaster Presentation Series - Behavior
33
ETIQUETTE (Eating and Drinking)
• Do you get nervous about eating with people from other countries?
• Are you ‘prepared to try anything once’?
• What if they don’t like the food you provide?
• What if you don’t like the food they
provide?
• Do you think it is impolite to
refuse an alcoholic drink?
International Code of Basic Social Behavior
DISCUSSION
Seamaster Presentation Series - Behavior
34
ETIQUETTE (Toilet)
• ALWAYS wash
your hands!
• If more soap or toilet paper or
paper towels are needed,
get them straight away,
don’t let the next person
find out too late!
International Code of Basic Social Behavior
Seamaster Presentation Series - Behavior
35
ETIQUETTE (Smoking)
• A major source of serious ill-health.• Fewer people smoke than do not smoke.• Second-hand smoking kills.• In most countries now there are strictly controlled places for
smoking. • Look out for ‘No Smoking’ signs. Obey them.• Smoking while eating and while others are eating is regarded as
extremely offensive!• Dispose of cigarette ends carefully and hygienically.
International Code of Basic Social Behavior
Seamaster Presentation Series - Behavior
36
SMOKING
DISCUSS THESE STATEMENTS:
• Smoking protects against some
illnesses.
• Smoking is not illegal. I have a right to smoke wherever I want.
International Code of Basic Social Behavior
DISCUSSION
Seamaster Presentation Series - Behavior
37
ETIQUETTE (Litter)
• Don’t drop litter – EVER!
• Destroys the environment.
• Shows what you think of your village, town, city, country.
• Extremely offensive in some countries and is a criminal offence ($1000 penalty).
International Code of Basic Social Behavior
Seamaster Presentation Series - Behavior
38
ETIQUETTE (Swearing)• Offensive most of the time.
Be aware of where you are
and who is listening.
• In different languages it could be
misinterpreted. Be careful.
• Do not swear at people senior
to you in any language.
International Code of Basic Social Behavior
Seamaster Presentation Series - Behavior
39
ETIQUETTE (Queuing)
• Be aware of those
around you.
• Await your turn.
• Don’t ‘crowd’ the
person in front
of you.
International Code of Basic Social Behavior
Seamaster Presentation Series - Behavior
40
TRAVEL TO THE SHIP• Be courteous to others – they are trying to get somewhere too!• Take your time – don’t push and shove.• Let people out of elevators before getting in.• Arrive on time (or beforehand) for scheduled events.• Do not disturb your fellow passengers.• Try to ‘tune in’ to the behavior of those around you – keep
your eyes and ears open and learn. • NEVER TAKE ANYTHING ONTO A FLIGHT FOR
SOMEBODY.• NEVER DO OR SAY ANYTHING THAT MIGHT BE
MISINTERPRETED AS A SECURITY HAZARD.
International Code of Basic Social Behavior
Seamaster Presentation Series - Behavior
41
LITTER / SWEARING / QUEUING / TRAVELDISCUSS THESE STATEMENTS:
• It’s okay to litter because it keeps people employed to pick it up.
• Swearing is an involuntary outburst, as natural as breathing.
• I shouldn’t need to wait in line if all I need to do is ask a quick question.
• I’m late therefore I should get priority over others.
International Code of Basic Social Behavior
DISCUSSION
Seamaster Presentation Series - Behavior
42
ETIQUETTE (Meeting People)As a general rule:• Shake hands say ‘hello’ (man-man). • Nod, smile, say ‘hello’ <shake hands> (man-woman).• Introduce yourself.• Keep a reasonable distance when talking with someone – DON’T INVADE THEIR PERSONAL SPACE! • Rules of touching are complex and differ in each country – BE
VERY CAREFUL!• Try to keep eye contact as much as possible (though don’t
stare.)
International Code of Basic Social Behavior
Seamaster Presentation Series - Behavior
43
ETIQUETTE (Meeting People)As a general rule, what to say:
• Weather, family, home, travel, job, sports are all ‘safe’ subjects to talk about.
• Relationships, commenting upon appearance, recent news, are ‘semi-safe’.
• Asking about income, politics, religion or being openly critical are definitely unsafe!
• Saying ‘Excuse me’, ‘please’ and ‘thank you’ are the most basic etiquette markers. Learn them and use them.
International Code of Basic Social Behavior
Seamaster Presentation Series - Behavior
44
ETIQUETTE (Optional Bodily Functions)
International Code of Basic Social Behavior
In Public In Private Comment
Spitting
Belching
Picking nose
Blowing nose
Sneezing
Coughing
Cracking knuckles
Biting nails
Seamaster Presentation Series - Behavior
45
Optional Bodily Functions – What is your opinion of these?
International Code of Basic Social Behavior
In Public In Private Comment
Spitting NO YES, QUIETLY DISPOSE OF THE MUCCUS HYGIENICALLY – DO NOT SPIT WHERE OTHERS MIGHT FIND IT. EXTREMELY OFFENSIVE IN MOST COUNTRIES. SOURCE OF DISEASE SPREAD.
Belching NO YES, QUIETLY EXTREMELY OFFENSIVE IN MOST COUNTRIES ESPECIALLY AT THE DINNER TABLE. SAY ‘EXCUSE ME’ IF YOU DO THIS NEAR PEOPLE.
Picking nose
NO YES USE A TISSUE. DISPOSE OF THE MUCCUS HYGIENICALLY – DO NOT LEAVE WHERE OTHERS MIGHT FIND IT. OFFENSIVE IN MOST COUNTRIES.
Blowing nose
YES YES BE DISCRETE. USE A HANDKERCHIEF. MAKE AS LITTLE NOISE AS POSSIBLE. DISPOSE OF, OR CLEAN, THE HANDKERCHIEF HYGIENICALLY.
Sneezing YES YES MAJOR SOURCE OF DISEASE SPREAD. COVER YOUR NOSE WITH YOUR HANDS OR A TISSUE. WASH YOUR HANDS.
Coughing YES YES MAJOR SOURCE OF DISEASE SPREAD. COVER YOUR MOUTH WITH YOUR HANDS. WASH YOUR HANDS IF YOU COUGHED ANY MUCCUS ONTO THEM.
Cracking knuckles
NO YES OFFENSIVE IN MOST COUNTRIES.
Biting nails
NO NO USE NAIL CLIPPERS IN PRIVATE.
DISCUSSION
Seamaster Presentation Series - Behavior
46
Summary
• We are all equal as human beings.
• It is only our behavior that makes us different from one another.
• Understand and act according to recognized ‘norms of behavior’
International Code of Basic Social Behavior
Seamaster Presentation Series - Behavior
47
HIERARCHY
• Be a part of society. To function as a society, a family, a business, or a ship we need some structure.
• The ‘hierarchy’ is the traditional structure many institutions operate under.
• It is designed so that the group can succeed as a group, not as a disorganized set of individuals.
• It doesn’t subjugate the individual – it ensures the individual plays his part in the success of the group.
• Respect those senior to you. On the ship address them as ‘Sir’.• A respectful hierarchy can achieve great success.
International Code of Basic Social Behavior
Seamaster Presentation Series - Behavior
48
International Code of Basic Social Behavior
BE THE BEST YOU CAN BE