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Received pre-alert documents will be punched inShatranj.

Regular follow-ups with carrier / co-loader for vesselarrival details.

Once, vessel connection secured, information will bepunched in Shatranj package with information of feedervessel.

Invoice will be raised to customers as per informationreceived from our CS and for our origin routedshipments, sales invoice will be raised as per our agreedtariff and the same will be dispatched to customers throcourier.

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Incase of our consol container, we need to obtain mainline number from carrier and based on it, we have to filethe sub line numbers with customs as per customsprescribed format.

Incase of shipment has been co-loaded thro otherconsolidator, we need to check with them for the detailsof IGM number, line number, CFS movement and de-

stuffing date of the container.

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With regard to our consol container, once the sub linenumber has been filed, we need to arrange the mainlinedelivery order from the carrier for de-stuffing of thecontainer.

We need to monitor / push CFS to move the container toCFS on priority basis.

Once, the container moved to CFS, de-stuffing will betaken place in presence of our representative and our

nominated surveyor.

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After the completion of de-stuffing, our surveyor willprovide us the details of the cargo which loaded withdetails of cargo condition. ( Eg., incase of cargo landed ingood condition, report will say sound condition andincase of cargo has any damage, the report will say the

apparent status of the cargo with details of the damage ).

In case of any damage, short landing, excess landing, weneed to keep inform our customer service, concernedSales person,customer and overseas agent immediately.

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Incase of short landing shipment, we need check withour overseas agent as to know the missing cargo statusto keep inform our customer.

Incase of excess landed cargo, we need to re-export thecargo to same origin / to different port as per thedirection received from our overseas agent.

Incase of damage, customer will claim the damage cargoloss either thro insurance company or from the serviceprovided by means of filing the claim notice.

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After the completion of de-stuffing, consignee or consigneesnominated Customs broker will approach our office for taking thedelivery order.

Our d/o counter will issue the delivery order upon the collection of

payment along with correct set of documents.

Once, the delivery order has been issued, remittance documents willbe sent to CCO office within 7 working days from the date of d/oissued.

Incase, any shipment which is uncleared for more than 15 days, weneed to send our first reminder notice to customer. Second remindernotice will follow after 30 days and final reminder notice will besent to customer after 60 days of period.

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Uncleared shipments statues needs to be informed to ouroverseas agents also to seek the assistance of shippers topush consignee to clear the shipment as early aspossible.

And in the event of consignee is not clearing theshipment with in the stipulated period, we can debit thecost involved to our overseas agent as per our

agreement.

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Thank you for your valuable timeand attention