SD92-427 - BMWX3 xDrive28i X3 xDrive35i X5 xDrive35i X5 xDrive35d X5 xDrive50i X6 xDrive35i X6...

© 2012 BMW of North America, LLCWoodcliff Lake, New Jersey 07677The BMW name, model names and logo are registered trademarks.Printed in U.S.A. 05/12

SD92-427

*SD92-427* European model shown

More about BMW bmwusa.com 1-800-334-4BMW

The UltimateDriving Machine®

Service and Warranty Information 2013X1X3 X5 X6


Owner/Driver Information:

Name _____________________________________________________________________

Address _____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

Owner/Driver Telephones:

Business _____________________________________________________________________

Home _____________________________________________________________________

Model ________________________________________________ Year_______________

VIN

Retail / In-Service Date _________________________________________________________

Trim Code ___________________________________ Color Code _____________________

Production Date _______________________________________________________________

License Plate Number _________________________________________________________

BMW Center Telephone Numbers:

Offices _____________________________________________________________________

Services _____________________________________________________________________

X1, X3, X5 & X6 2013

Table of ContentsPage

BMWUltimate Service™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Special Notes on the Diesel Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

The BMWMaintenance Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Maintenance Upgrade Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Intervals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Condition Based Service (CBS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Service Required Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Info Display screen contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Info Display screens in the instrument cluster (X5 and X6) . . . . . . . . . . . . . . . . . . . . . . 5Possible displays (X5 and X6) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Control Display screen contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Special Note – Maintenance Intervals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Quality Certification I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Fuel Quality – Gasoline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Maintenance service summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Standard operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Engine oil . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Microfilter (not shown in CBS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Front brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Rear brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Vehicle check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Brake fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Spark plugs (connected to specific Engine Oil Service)* . . . . . . . . . . . . . . . . . . . . . . 11

Emission Control Maintenance Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

12Volt BatteryCare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Corrosion Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Restoring corrosion protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Underbody maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

BMWRoadside Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12BMWRoadside Assistance Smartphone Application . . . . . . . . . . . . . . . . . . . . . . . . . 12Owner’s Eligibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Calling For Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Dispatch Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13On-Site Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Lock-Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Towing Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Sign-and-Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Trip Interruption Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Car Rental Discounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

CustomerAssistance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Customer Assistance – Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

BBBAuto Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17California Residents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Special Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Overview of BMWLimitedWarranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

NewSAVLimitedWarranty—2013Models(Valid only in the U.S.A. including Puerto Rico) . . . . . . . . . . . . . . . . . . . . . . . . . . 21Warrantor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Warranty Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Warranty Begins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Warranty Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Safety Belt Warranty - Kansas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Other Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

LimitedWarranty—Rust Perforation 2013Models . . . . . . . . . . . . . . . . . . . . . . . . 22

Federal Emissions SystemDefectWarranty(Valid only in the U.S.A. including Puerto Rico) . . . . . . . . . . . . . . . . . . . . . . . . . . 23What is not covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Federal Emissions PerformanceWarranty(Valid only in the U.S.A. including Puerto Rico) . . . . . . . . . . . . . . . . . . . . . . . . . . 25

California Emission ControlWarrantyStatement*YourWarrantyRights andObligations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Manufacturer’s Warranty Coverage: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Owner’s Warranty Responsibilities: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

California Emission Control System LimitedWarranty* . . . . . . . . . . . . . . . . . . . . . 28What is not covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30California Emission Warranty Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Correcting, Updating orChangingVehicle-Related orOwnership Information . . . . . 33

TireWarrantyStatement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Page

2013X3,X5 andX6Models covered in this BookletX3 xDrive28iX3 xDrive35iX5 xDrive35iX5 xDrive35dX5 xDrive50iX6 xDrive35iX6 xDrive50i

BMWUltimate Service™

BMWUltimate Service leads the industry inproviding owners with incredible value and peaceof mind. This service includes:� The BMWMaintenance Program:No-cost

factory-recommended maintenance for4 years/50,000 miles from the originalin-service date, whichever comes first.

� BMWRoadside Assistance: No-cost 24/7on-the-road assistance for 4 years/unlimitedmiles from the original in-service date. Alsoincludes trip-interruption benefits as well astrip routing services.

� NewVehicle LimitedWarranty: Limitedcoverage for defects in materials andworkmanship for 4 years/50,000 miles fromthe original in-service date, whichever comesfirst. Repairs will only be made at authorizedBMWSAV centers using Original BMW Parts.

Special Notes on the DieselEngine� At ambient temperatures below approximately

32ºF, starting the engine of the X5 xDrive35dmay be delayed for a few seconds while theautomatic fuel preheating system is active. Anindicator lamp in the instrument cluster willilluminate during this time. Start the engineonly after the indicator lamp goes out.

Automatic fuel preheating indicator lamp� Engine breaking-in: Prior to driving the first

approximately 1,250 miles, do not exceed anengine speed of 3,500 rpm; avoid full-throttleacceleration and using the “kick-down” function

of the transmission. After this mileage, enginespeeds can be gradually increased.

� The BMWAdvanced Diesel engine is designedto run only on Ultra-Low Sulfur Diesel (ULSD).This fuel designation contains a maximum of 15parts per million (ppm) of sulfur. Service stationswhich dispense this fuel will have their pumpsmarked with this label:

� The use of biodiesel fuel is acceptable as longas the content is no higher than 5% (B5) whichmeets ASTM D6751 specification. If abiodiesel rated higher than B5 (such as B10 orB20) is pumped into the vehicle, damage tothe fuel system components may occur.

� If gasoline, B10 or higher biodiesel, or anyother improper fuel (i.e., low-sulfur diesel) ispumped into your diesel vehicle: at the firstnotion of the mistake, stop pumping and donot start the vehicle, not even to drive it awayfrom the fuel pump. Serious engine damagecan occur! Contact your BMWSAV center orRoadside Assistance immediately.

1

� The BMWX5 xDrive35d is equipped with amisfueling system which is intended toprevent gasoline from being pumped into thetank. Most automotive diesel fuel nozzles willbe of the recommended diameter (24mm).When inserted into the fuel-filler neck, the fuelnozzle simultaneously presses two safety tabslocated inside the fuel-filler neck; this will allowthe fuel nozzle to be fully inserted for refueling.

A gasoline fuel nozzle diameter is smaller(21mm) than an automotive diesel fuel nozzle. If agasoline fuel nozzle is inserted into the fuel-fillerneck of your diesel vehicle, the smaller diameterfuel nozzle will not be able to simultaneouslypress the two safety tabs; this will prevent thefuel nozzle from being fully inserted into thefuel-filler neck.� To allow emergency filling of diesel fuel in

locations using a commercial (truck) sizediesel fuel filler nozzle which is larger than thenozzle for passenger cars, and/or for fillingstations which dispense diesel fuel from anon-conforming sized nozzle, a dieselmisfueling bypass adapter is included in yourvehicle.

� The X5 xDrive35d’s engine oil is different thanthe BMW gasoline engines. Use only “low-ash”fully synthetic oils meeting BMW’s long-liferating LL-04. One such oil is Castrol SLXProfessional OE SAE 5W-30 (Castrol #06070).This oil is also available at BMWSAV centersunder BMW part number 07 51 0 037 195.

� The X5 xDrive35d is equipped with atraditional dipstick located in the enginecompartment.

To check the engine oil level:

1. Park the vehicle on a level surface with theengine at operating temperature (i.e., afterdriving continuously for at least 7 miles).

2. Turn the engine off.

3. Wait at least 5 minutes.

4. Pull the dipstick out and wipe dry with alint-free cloth, paper towel or similar item.

5. Carefully push the dipstick fully into the tube,then pull out again.

6. The oil level must be between the two marks.

� The quantity of oil between the two marks isapproximately 1 quart.

� The X5 xDrive35d is equipped with SelectiveCatalyst Reduction (SCR) technology. DieselExhaust Fluid (DEF) is injected into theexhaust system to help reduce the emissionsof nitrogen oxides (NOx). DEF is designed tolast until your next oil change before it needsto be refilled. However, depending on yourvehicle needs, you can run out of DEF beforeyou reach the interval. The instrument clusterwarning lamp will warn you before DEF isdepleted, starting at approximately1,000 miles.

Refill DEF indicator lamp (yellow)Note: If you continue to drive until the mileagereaches 0, a new warning will appear (NO STARTIN – – – MILES).Once this warning appears,youwill only be able to restart the engine one

2

more time if this is donewithin 3minutes oflast shutting it off. Beyond this time interval,the enginewill not restart until DEF is refilled!

EmptyDEF indicator lamp (red)DEF is available from your nearest BMWServiceCenter. Or, refer to your vehicle Owner’s Manualfor refilling DEF yourself.� An additional warning lamp in the instrument

cluster may illuminate if the diesel particulatefilter requires service.

Diesel particulate filter indicator lamp

The BMWMaintenance Program

The BMWMaintenance Program is a benefitdesigned to help reduce the cost of ownership.The program has been devised with the followingobjectives: to maximize vehicle safety, reliability,and resale value by minimizing breakdownsresulting from wear, and minimizing cost andinconvenience by computing maintenanceintervals based upon the specific manner inwhich each individual vehicle is driven.

2013 X3, X5 and X6 vehicles purchased from anauthorized BMWSAV center in the United Statesor Puerto Rico are covered by the BMWMaintenance Program for 48 months or50,000 miles, whichever occurs first. Coveragebegins on the date of first retail sale or the datethe vehicle is first placed into service as a salesdemonstrator, Aftersales Mobility Program (AMP)Vehicle or company vehicle, whichever is earlier.

Any authorized BMWSAV center in the UnitedStates or Puerto Rico will perform the scheduledor additional maintenance services on yourvehicle at no expense to you.

Coverage

The BMWMaintenance Program covers allfactory-recommended maintenance, asdetermined by the Condition Based Service(CBS) system. Additional specific items thatneed replacement due to normal wear and tear,and that are not covered by the original New SAVLimited Warranty - such as brake pads, brakerotors and wiper blade inserts - are included,provided wear and tear exceeds BMWspecifications. Any applicable adjustmentsrequired due to normal operating conditions arealso included. See pages 9 - 11 of this bookletfor additional information.

Exclusions from coverage include the following:� Items reimbursable under your New SAV

Limited Warranty� Gasoline and diesel fuel� Gasoline and diesel fuel additive� Diesel glow plugs� Diesel particulate filter� Windshield washer additive (except when in

conjunction with scheduled maintenance)� Tires, wheel alignment, tire balance and

rotation� Parking brake shoes/ linings� Wear and tear of soft trim items, such as:

seats, carpets, moldings, headliner, doorpanels and all chrome trim

� Damage, including consequential, whichresults from negligence, improper operation ofthe vehicle, wear and tear or deterioration dueto driving habits or conditions, improper repair,environmental influences, flood, accident orfire damage, road salt corrosion, alteration,installation of non-genuine BMW accessories,or use of improper, poor quality orcontaminated fuel

� Altered or unreadable Vehicle IdentificationNumber (VIN) or odometer irregularities orvehicles where the true mileage cannot bedetermined

3

� Maintenance or repair after the vehicle isdeemed a total loss

� Maintenance or repairs performed by otherthan an authorized BMWSAV center withinthe United States or Puerto Rico

� “Topping off” low fluids (e.g., engine oil,antifreeze, washer fluid, etc.) except whendone in conjunction with a scheduledmaintenance or other required maintenancework (as outlined in the customizedmaintenance checklist printout) that isperformed during an applicable MaintenanceProgram period

� Vehicles used in competitive events� Oil changes performed outside the

recommended maintenance intervals asindicated by the Condition Based Service

� DEF changes performed outside therecommended maintenance intervals asindicated by the Service Interval Display (X5xDrive35d only)

Maintenance UpgradeOption

Please contact your authorized BMW center forinformation and availability on the optionalMaintenance Program Upgrade for coverage upto 6 years or 100,000 miles, whichever occursfirst. Eligibility and coverage exclusions mayapply.

Intervals

Time intervals should be followed using themaintenance interval as indicated by theCondition Based Service (CBS) display.

Maintenance intervals on motor vehicles haveconventionally been specified based uponaccumulated mileage. However, drivingconditions have a major influence on routinemaintenance requirements; distance traveled isonly one of the significant factors. A vehicledriven for 50,000 miles of short trips in the citywith numerous cold starts, prolonged periods ofidling, stop-and-go driving, and high enginespeeds during acceleration requires morefrequent maintenance intervals than a vehicledriven for 50,000 miles for long distances at lowengine speeds primarily at operatingtemperature.

The advanced technologies at BMW have led tothe development of the unique BMWConditionBased Service (CBS) system which computesthe actual optimummaintenance requirementsbased not only upon the accumulated mileage,but taking into account important factors such ashigh or low engine speeds, short or long tripdriving.

4

Condition Based Service (CBS)

CBS is a further development of the ServiceInterval Indicator System. Sensors andsophisticated algorithms take even more detailedaccount of the various conditions of vehicle use.

The remaining times for selected maintenancetasks as well as any legally prescribed dates aredisplayed to you individually:� Engine oil� Brakes - front and rear separately� Brake fluid� Vehicle check� Required State Inspection(s)

CBS thus determines the current and futuremaintenance requirements. This data can also beread from the vehicle key by your BMWServiceAdvisor and used to propose the optimum scopeof maintenance.

Disconnecting the battery during periods oflong-term storage will interrupt the

calculation of time-based services. Have all itemsrequiring time-based maintenance, such asbrake fluid and coolant, and possibly also theengine oil, brought up to date by your BMWSAVcenter. Also see the section on battery care onpage 11 of this Booklet.

Service Required Display

Info Display screen contents

The distance remaining until your next servicebriefly appears when you switch on the ignition.

The Info Display immediately switches to itscompute mode when you press one of the

two buttons in the turn signal indicator lever.

For certain maintenance operations, you canview the respective distance remaining or duedate individually in the instrument cluster (X5 andX6 only, see page 6) or in the Control Display (forall models, see page 7).

Info Display screens in the instrumentcluster (X5 andX6)

Display the remaining distance or the servicedate for the various maintenance operations bypressing the knob in the instrument cluster forapproximately five seconds. Then press the knobquickly and repeatedly to display the successivemaintenance operations.

X3 only

X5 andX6

5

Possible displays (X5 andX6)

1. Button for selecting display

2. Service requirements

3. Engine oil

4. State-required safety inspection*

5. Front brake pads

6. Rear brake pads

7. Brake fluid

*Note:The display icons for the state-required safety and emissions inspections may be deactivatedby your BMWSAV center if the state in which your BMW is registered does not require them.

The sequence of displayed service items may vary. The data for the next service appointment is shownfirst.

6

Control Display screen contents

For models equipped with iDrive, the currentStatus of Service items determined by the CBSare shown in the Control Display.

You can also view additional information on theservice and maintenance requirements.

1. Open the start menu.

2. Press the controller to select the i-menu.

3. Select “vehicle info” and press the controller.

4. Select “vehicle status” and press thecontroller.

A list of selected maintenance operations and, ifapplicable, inspections required by law isdisplayed.

You can request more detailed information onevery entry.

Select the entry and press the controller.

To exit from the menu:

Select the arrow and press the controller.

Symbols

No service is currently required.

The deadline for service or a stateinspection is approaching. Please contactyour BMWSAV center for an appointment.

The service deadline has already passed.

You can request more detailed information onevery entry.

Turn the controller to scroll through the list, thenconfirm the selected entry.

Confirm to exit the list.

The current service status is automatically savedin the vehicle’s key. The Service Advisor at yourBMWSAV center has a device called a keyreader. When your Service Advisor inserts yourkey into the key reader, all pertinent vehicle andservicing data will be available, and a customizedmaintenance checklist is printed out based onthe specific operations called for by theCondition Based Service.

Special Note –Maintenance Intervals

The maintenance requirements for your vehicleare determined dynamically by the ConditionBased Service (CBS) system. The maintenanceitems stated herein reflect the latest informationavailable at the time of the printing of thisBooklet, and are subject to change.

7

The completion of certain subsequentmaintenance items or services, as required bythe New SAV Limited Warranty, will be specifiedat intervals computed by the BMWConditionBased Service system as follows:� Oil Service: Engine oil should be changed with

the engine at operating temperature.

All 2014 model year X3, X5 (except X5 xDrive35d seebelow) and X6 vehicles are factory-filled with BMWHigh Performance Synthetic oils. For these modelswe recommend BMWHigh Performance 5W-30Synthetic Oil (BMW part number 07 51 0 017 866)for regular scheduled engine oil changes.

The 2014 model year X5 xDrive 35d is factory-filledwith a different BMWHigh Performance Syntheticoil than on gasoline engines. We recommend BMWHigh Performance 5W-30 Diesel Synthetic Oil(BMW part number 07 51 0 037 195) for regularscheduled engine oil changes.

BMW recommends that you check your engineoil level whenever you add fuel to your vehicle.

If you need to add oil between oil changes andBMWHigh Performance Synthetic Oil isunavailable, for the purpose of topping up theengine oil level only, use one of the followingapproved synthetic oils. For information onchecking your engine oil level refer to yourvehicle’s Owner’s Manual.

For gasoline engines:The synthetic oils listedbelow meet BMW’s Long-life rating LL-01:� Castrol Syntec European Formula SAE 0W-30� Mobil 1 SAE 0W-40� Pennzoil Platinum European Formula Ultra

SAE 5W-30� Valvoline SynPower SAE 5W-30

For diesel engines (X5 xDrive35d only): thesynthetic oil listed below meets BMW’s Long-liferating LL-04:� Castrol SLX Professional OE SAE 5W-30 Fully

Synthetic (Castrol #06070)

The choice of the right SAE grade is based onthe climatic conditions in the region in which younormally drive your BMW. To best determinewhich SAE grade is best suited for your vehicle,contact an authorized BMW center.

If you are unable to obtain the BMW approvedsynthetic oil from the list above, use only asynthetic oil with an API rating of SM or higher.

The following maintenance services must beperformed at the mileage/time stated (timeintervals begin from the vehicle’s productiondate):� Brake Fluid Service: Change brake fluid every

two years, or when specified by CBS.� Oxygen Sensor Service: The oxygen sensor

deteriorates strictly on a mileage basis andmust therefore be replaced at the followingintervals to maximize vehicle fuel economy andminimize exhaust pollution. Replace at120,000 miles (replace every 150,000 milesfor the X3 xDrive28i, X3 xDrive35i,X5 xDrive35i and X6 xDrive35i, if it is eligiblefor the California Emissions Warranty).

� Spark Plug Service (connected to specificEngine Oil Service): At every 4th Engine OilService (approximately 60,000 miles).

� The engine coolant has a long-term rating anddoes not need to be changed except forsystem repairs.

� The fluids in the automatic transmission aswell as in the all-wheel drive transfer case havea long-term rating and do not need to bechanged except for repairs.

For your convenience, you may also wish to haveyour BMWSAV center perform any necessaryoperations to fulfill any state inspectionrequirements in your area, concurrent with themaintenance services specified above duringother repairs. Should you requestmorefrequentmaintenance service, the cost ofthese services will not be covered by theMaintenance Program.

8

BMW has applied the most moderntechnological advances not only to the designand production of your vehicle, but also tocomputing of the optimummaintenance intervalfor your type of operations and driving style. YourBMWSAV center has made a substantialinvestment in unique BMW special service toolsto enable BMW factory trained servicetechnicians to perform quality repairs on yourBMW in minimal time, to help maximize yoursatisfaction with your BMW, its longevity, andresale value.

QualityCertification I

For a detailed list of items inspected, refer to theQuality Certification I form provided to the Ownerat time of delivery. A copy of the form is on file atthe selling BMWSAV center.

Fuel Quality – Gasoline

Only use fuels advertised to have adequatedetergency and low alcohol (such as ethanol)content. Please refer to your owner’s manual forimportant information on the fuel recommendedfor use in your vehicle. Use of fuels withinsufficient detergent and/or excess alcohol cancause driveability problems that necessitatecleaning intake valves and fuel injection valves,and, when applicable, adjusting the engine idle.We suggest having this work performed by yourauthorized BMW center, perhaps while regular

maintenance is performed. Your BMW center canalso recommend a gasoline additive that willprovide sufficient detergency. While thisrecommended unscheduled maintenance is notrequired in order to maintain the emissionwarranty, cleaning of intake valves or, whenapplicable, fuel injection valves, or adjustment ofengine idle, necessitated by use of inappropriatefuel, it is not covered by warranty because nodefect in material or workmanship or componentfailure is involved.

Maintenance service summary

The Condition Based Service (CBS) system willdetermine the requirement for performing themaintenance services described in this section,ending on page 11 (excluding items noted as“not shown in CBS”). These services may berequired either individually or in conjunction withother maintenance services.

Maintenance services are performed as outlinedin this section, based on intervals of either time,mileage or after performing a specified numberof previous services. These intervals correspondto the latest information available when thisbooklet was printed. Maintenance intervals aresubject to change with newer vehicles or mayalso apply retroactively. Your BMWSAV centerwill advise and perform maintenance services asrequired by the most recent information thatapplies to your vehicle.

Standard operations

Maintenance work:� Verify Check Control messages.� Check indicator and warning lights.� Reset CBS display.� Inspect tires, check tire pressure and reset

Tire Pressure Monitor.

9

Engine oil

Maintenance work:� Gasoline engines: Change the engine oil and

oil filter (as shown in CBS). We recommendBMWHigh Performance 5W-30 Synthetic OilP/N 07 51 0 017 866 (gasoline engines only)orP/N 07 51 0 037 195 (diesel engines only).

� X5 xDrive35d only: We recommend BMWHighPerformance 5W-30 Diesel Synthetic Oil(BMW part number 07 51 0 037 195)

� At every 4th Engine Oil Service: Replace dieselfuel filter (X5 xDrive35d only).

� Top off Diesel Exhaust Fluid (X5 xDrive35donly).

Microfilter (not shown in CBS)

Maintenance work:� Replace ventilation microfilter every 2 years

based on the vehicle production date, or inconnection with scheduled brake fluid change.

Front brakes

Maintenance work:� Replace brake pads, clean brake pad contact

points in calipers.� Brake discs: Check surface and thickness,

replace as necessary.

Rear brakes

Maintenance work:� Replace brake pads, clean brake pad contact

points in calipers.� Brake discs: Check surface and thickness,

replace as necessary.� Parking brake: Check function, condition and

the brake shoe linings thickness, replace asnecessary. Parking brake shoes/linings areexcluded from coverage under the BMWMaintenance Program.

Vehicle check

Maintenance work:� Check operation of horn, headlight flasher and

hazard warning flashers.� Check instrument and control lighting and

heater/air-conditioning blower.� Check lighting system: turn signals, back-up,

license plate, interior (incl. map, readinglights), glovebox, luggage area lights.

� Safety belts: Check condition and function.� Check windshield wipers and washer jet

positions.� Tires: Check tread depth, wear pattern, outer

condition, inflation pressure (also spare tire). Ifnecessary, correct pressure (also spare).

� Reset Tire Pressure Monitor.� 12V Battery: Check state of charge (magic

eye) and charge if required.� Power steering reservoir: Check fluid level.� Visually inspect all SRS airbag units for torn

covers, obvious damage or attachment ofstickers.

� Rear-view mirrors, optional rear-view camera.� Engine coolant: Check fluid level and

concentration.� Windshield washer and intensive cleaning

system: Check protection level, fluid level, topif necessary.

� Brake system connections and lines: Checkfor leaks, damage and correct positioning.

� Underbody, incl. all visible parts (i.e.,transmission, rear axle, fuel lines, exhaustsystem), check for damage, leaks andcorrosion.

� Steering components: Check for clearance,leaks, damage and wear.

� Final Inspection: Road test with check of

– Brakes

– Steering

– Shock absorbers (visual)

– Transmission

10

Brake fluid

Maintenance work:� Replace brake fluid.

Spark plugs (connected to specificEngineOil Service)*

Maintenance work:� Replace spark plugs at every 4th Engine Oil

Service (approximately 60,000 miles).

*Not applicable for X5 xDrive35d.

Emission Control MaintenanceSchedule

The maintenance schedule as shown is requiredfor the proper functioning of the emission controlsystems for optimum vehicle performance andfuel economy.

Basic Engine

Engine oil As specified by CBS

Engine oil filter As specified by CBS

Fuel System

Air filter Replace at every 3rdEngine Oil Service

Diesel fuel filter Replace at every 4thEngine Oil Service

Ignition System(exceptX5 xDrive35d)

Spark plugs At every 4th Engine OilService (approximately

60,000 miles)

Emission ControlComponents

Oxygen sensor Replace at intervals of120,000 miles

Oxygen sensor(X3 xDrive28i,X3 xDrive35i,X5 xDrive35i andX6 xDrive35i if eligiblefor the CaliforniaEmissions Warranty)

Replace at intervals of150,000 miles

Oxygen Sensor Service: The oxygen sensordeteriorates strictly on a mileage basis and musttherefore be replaced to maximize vehicle fueleconomy and minimize exhaust pollution.

12Volt BatteryCare

If your vehicle is driven only for short distances ofless than 10 miles over a prolonged period oftime, without an occasional drive at highwayspeeds, the engine’s charging system will notmaintain the battery. Insufficient use of thevehicle could result in short term startingproblems and in the long term could damage thebattery.

In case your vehicle is not operated for severalweeks it is advisable to:� consider using a proper trickle charger,

following the charger manufacturer’sinstructions, to maintain the battery’s state ofcharge; or

� consult your BMWSAV center regardingbattery removal. Once removed, the batterymust be charged and stored in a cool, dryplace where it can be protected from freezing.If the battery will be stored for over 3 months, itmust be recharged every 3 months, or else itwill become damaged and useless.

Please consult with your BMWSAV center forfurther guidance and information.

Corrosion Protection

Extensive corrosion protection measuresimplemented by BMW nowmake it possible tooffer a 12-year unlimited mileage anti-corrosionwarranty against rust perforation on your vehicleprovided that the vehicle is maintained inaccordance with the provisions of the New SAVLimited Warranty as outlined in the WarrantySection of this Statement (page 21).

The major degree of corrosion protection is dueto the electrophoretic dip painting process whichcathodically deposits paint particles on all bodyparts, attracting paint particles into the minutestcavities or seams. Body parts are designed toprovide optimum corrosion protection.

During manufacture, exterior body parts receivean additional corrosion protection coat. Hood,trunk, doors and other body parts with metalfolds are coated with PVC and sealed from theoutside.

11

All floor panels receive a resilient coating of PVCfor maximum protection against damage due tostones, etc.

Corrosion protection materials tested over manyyears are applied to the surfaces of cavities andto the entire underside of the vehicle during andafter assembly.

For additional information on the 12-yearunlimited mileage anti-corrosion warranty seethe Warranty Section of this Booklet (page 22).

Restoring corrosion protection

Please take care that anti-corrosion material isreplaced when your car is repaired after body orchassis damage.

BMWNAwill not accept any liability for anyparts and accessories not approved byBMW.

Underbodymaintenance

The underbody has to be cleaned at least once ayear, in Spring, with plain water in order toremove mud, chemical sediments and otherdeposits. If those materials are not removed,corrosion (rust) will occur.

Your BMWSAV center will do this anti-corrosionservice for you.

Do not apply additional undercoating orrust-proofing on or near the exhaust

manifold, exhaust pipes, catalytic converter or heatshields. During driving, the substance used forundercoating could overheat and cause a fire.

BMWRoadside Assistance

TheBMWRoadside Assistance Programreflects BMW’s commitment to yourcomplete satisfaction with the BMWownership experience.

It’s available for U.S. version BMWs in all50 states, Canada, and Puerto Rico 24 hours aday, 365 days a year.

It’s a valuable benefit provided to you at noadditional cost. (Subject to certain limitations andexclusions noted on page 15.)

The BMWRoadside Assistance Program is not awarranty and does not affect your rights underthe New SAV Limited Warranty.

Services provided by a third-party businesspartner.

BMWRoadside AssistanceSmartphone Application

The free BMWRoadside Assistance SmartphoneApp dispatches fast, reliable service to yourBMW. For more details and to download the Appfor your iPhone®, BlackBerry®, Android™ orWindows Mobile® Smartphone, visithttp://roadsidemobile.com/bmw

Owner’s Eligibility

You are covered if your vehicle is:� A new BMWSAV vehicle, distributed by

BMWNA, and purchased at an authorizedBMWSAV center, OR;

� A new BMWSAV vehicle, purchased under theBMWNA European Delivery Plan, OR;

� A new, U.S. version, BMWSAV vehiclepurchased under the Diplomatic or MilitarySales programs, operated in any of the50 states, Canada and Puerto Rico.

The vehicle itself is covered when driven by anyauthorized driver.

Protection:New BMWs— Protection is provided for4 years/unlimited miles. Note: This does notaffect warranty coverage which remains at4 years/50,000 miles.Certified Pre-Owned BMWs— 6 years/unlimitedmiles from the original in-service date.

Getting Started

For your convenience, a decal showing RoadsideAssistance information has been affixed on thedriver’s side of the windshield and in the rearcompartment area.

12

Calling ForAssistance

The toll-free BMWRoadside Assistance number(1 800 332-4269) is answered by a BMWRoadside Assistance service representative. Inorder for you to receive quick and reliableservices, it is essential that you provide detailedand accurate information to the servicerepresentative.

Be prepared to give:� Your name� Your complete Vehicle Identification Number

(found on your vehicle registration, or on thebottom driver’s side of your windshield)

� Model description of your vehicle� License plate number of your vehicle� Vehicle location (including nearby crossroads/

intersections, highway mile markers, streetnumbers, landmarks, etc.)

� Location you are calling from (including atelephone number where you can be reached).If you are calling from a public phone, waitthere for the return call. Do not leave thislocation without informing the RoadsideAssistance service representative.

� A description of your vehicle’s problem.Specific and accurate information will enablethe Roadside Assistance servicerepresentative to provide the proper help.

Note: If you are using the free BMWRoadsideAssistance Smartphone App, the informationabove is not required.

EmergencyValet Service. Should there be aneed beyond BMWRoadside Assistance,Emergency Valet will provide a personal assistantwho will help in every way to get you to your finaldestination. Emergency Valet will help you locatea rental car or taxi agency, hotel or even helpprocure airline reservations. In the event of anemergency, this service will assist you in gettinginformation out to the proper party, whether it isbusiness or personal. If we are unable to contactone of your party, the message relay service will

document the information, and will makereasonable efforts to deliver the message to themessage recipient.

Personal Trip Routing. Leave the planning tous. Simply give one of our Roadside Assistanceservice representatives a call, and we will provideyou with a detailed, easy to read, computerizedtrip itinerary and companion map package.Please allow up to two weeks to process yourrequest.

Services

From the information you provide, the BMWRoadside Assistance service representative willdetermine the type of help required.

Dispatch Service

A service provider will be dispatched to the siteof your disabled vehicle.

On-Site Assistance

On-site service for vehicle disablements such asflat tires, dead batteries, and out of fuelconditions is provided up to a maximum of$100.00 per incident by BMWRoadsideAssistance.

The cost for parts and fuel, when used on-site,are the responsibility of the owner/driver. TheNew SAV Limited Warranty does not cover any ofthe above on-site services.

Lock-Out

Your BMW is equipped with an advanced entrysystem, which cannot be bypassed by traditionallocksmith methods without significant damage toyour vehicle. However, in the event that you findyourself locked out, a simple telephone call toRoadside Assistance will help you get back onthe road. A representative will help you findtransportation or arrange towing service to thenearest BMW center. Related towing costs will becompensated up to $100.00 per incident. You, orthe person driving your vehicle, are responsiblefor any expenses related to replacement keys.

13

Towing Service

In the event of a mechanical breakdown normallycovered under the New SAV Limited Warranty,your vehicle will be transported (at no cost) to thenearest authorized BMWSAV center. Yourvehicle is also covered in the event of an accidentor collision.

If a breakdown occurs after normal businesshours, your vehicle will be transported to a securelocation and transported to the nearestauthorized BMWSAV center on the nextbusiness day.

If you request that the vehicle be taken to alocation other than the nearest authorized BMWSAV center, any additional expense will be yourresponsibility.

However, you may request (at no cost) to betaken to a different BMWSAV center as long as itis within 50 additional miles of the “nearest”BMWSAV center.

Towing requests for vehicles disabled because ofcasualty, fire, act of God, or violation of law(federal, state or local) are provided at theexpense of the owner/driver.

If it is necessary for you to have your vehicletowed through your own arrangements, youmust contact BMWRoadside Assistance forprior authorization and instructions on claimprocedures. All claims must be submitted withinsixty (60) days of the disablement or occurrence,accompanied by the original receipts. Claimsreceived after that time period may bedishonored and are subject to the full discretionof BMWRoadside Assistance. If BMWRoadsideAssistance is not contacted for “prior”authorization, the maximum coverage for towingis $100.00.

Sign-and-Drive

Typically, if you are within the terms of yourwarranty, the services you receive under theBMWRoadside Assistance program will notrequire payment. In most cases, you will simplysign a receipt from the provider of services.

Trip Interruption Benefits

Trip interruption benefits are provided formechanical breakdowns as follows:� Breakdowns that are warranty related, and;� Must occur in excess of 100 miles from the

driver’s primary residence, and;� Repairs cannot be completed during normal

business hours on the same day ofbreakdown.

Reimbursements will be made for meals, lodging,car rentals, and alternate transportation to bringthe driver and the BMWSAV together after thevehicle has been repaired by an authorized BMWSAV center. Original receipts must accompany allreimbursement requests.

Trip interruption coverage is limited to $1,000.00per incident, for a maximum of five days perincident.

Always contact BMWRoadside Assistance fortrip interruption benefits. They will assist inmaking all the necessary arrangements.

CarRental Discounts

Discounts are available from several car rentalcompanies. Benefits may vary with eachcompany and location, and are subject to changewithout notice.

Simply use the following information to receiveyour discount:

Avis®:Discount Code: B7697751 800 331-1212

Budget®:Discount Code: T4643311 800 527-0700

Enterprise®:Discount Code: NA241091 800 RENT-A-CAR

Hertz®:Discount Code: CDP#16463381 888 204-0234

14

Exclusions

Specifically excluded from coverage are:� Fines, taxes, or impound towing fees caused

by a violation of local or state law.� Expenses related to extreme adverse weather

conditions, including, but not limited to, floods,hurricanes and tornadoes (removal from water,snow, ice, etc.).

� Expenses for the removal of snow tires, andmounting or removal of snow chains.

CustomerAssistance Information

Your satisfaction with our product and theservices provided by authorized BMWSAVcenters is of great importance to us. We takepride in our product, as does the BMWSAVcenter who services it. If you should ever have aquestion regarding your BMWSAV center’sservice or your BMW’s performance, werecommend that you contact your authorizedBMWSAV center.

When contacting an authorized BMWSAVcenter, we suggest that depending upon thenature of your contact, you discuss it with eitherthe Sales, Service, or Parts Manager.

As all matters are resolved at the BMWSAVcenter level, it is important that they be given theopportunity to provide a solution. Should you feelthat you were not provided with the properresponse, we urge you to contact the GeneralManager or BMWCenter Operator.

Despite the best intentions of all parties, amisunderstanding may occur between you andyour BMWSAV center. Should this occur and yourequire further assistance, please contact theBMWNA Customer Relations and ServicesDepartment at:

Telephone: 1 800 831-1117

Email: [email protected]

Website: www.bmwusa.com

When contacting us, we ask that you provide thefollowing information:� Your name, address and telephone number� Vehicle Identification Number (last seven digits)

� Vehicle delivery date� Vehicle mileage� Selling BMWSAV center’s name� Servicing BMWSAV center’s name� Description of the problem

A BMWNA Customer Relations and ServicesRepresentative will carefully review all the factsinvolved and let you know what further action willbe taken in conjunction with your BMWSAVcenter. Please remember: the first step inresolving a complaint is to contact the authorizedBMWSAV center that performed the work onyour vehicle. They have the necessary equipmentand the personnel to achieve this goal.

We are confident that every effort will be made toensure your satisfaction.

CustomerAssistance – Notification

During a specific period (the earlier of 12 monthsor 12,000 miles, though this period varies bystate), some states require us or our authorizedBMWSAV center, to repair in a reasonablenumber of attempts, any defect or conditionwhich substantially impairs the use, value, orsafety of a new vehicle sold, leased or registeredin that state.

A “reasonable number of attempts” is generallydefined as (i) four or more attempts to repair thesame defect (the number of attempts vary bystate) or (ii) the vehicle is out of service by reasonof one or more repair(s) for more than acumulative total of 30 days (this period varies bystate), except for delays created by conditionsbeyond our control.

If we are unable to correct a defect or conditioncovered by these statutes in a reasonablenumber of attempts, we may be obligated eitherto replace the vehicle or reimburse the owner/lessee in an amount equal to the purchase priceor lease payments paid by the owner/lessee, lessthe amount directly attributable to use of thevehicle by the owner/lessee.

15

You should sendwritten notification directlyto BMWofNorth America, LLC of theexistence of an alleged defect. Sendwrittencommunication to the CustomerRelationsand Services Department address listedbelow.

BMW of North America, LLCCustomer Relations and Services Department

P.O. Box 1227Westwood, NJ 07675-1227

Telephone: 1 800 831-1117

Email: [email protected]

IMPORTANT: IF THIS VEHICLE HAS A DEFECTTHATSUBSTANTIALLYAFFECTS ITS USE,VALUE OR SECURITY, ORTHATMAYCAUSEDEATH OR SERIOUS BODILY INJURY IFDRIVEN, ANDWAS PURCHASED, LEASED ORREGISTERED IN NEW JERSEY, YOUMAYHAVETHE RIGHTUNDERTHE LEMON LAW INTHESTATE OF NEW JERSEYTO A REFUND OFTHE PRICE OF PURCHASE ORTOYOURLEASE PAYMENTS.

Here is a summary of your rights:

1. To qualify for compensation under the NewJersey lemon law, you must give themanufacturer or your dealer opportunity torepair or correct the defect of the vehicle withinthe terms of protection under the lemon law,which are the first 24,000 miles of operation ortwo years after the date of original date ofdelivery or whichever comes first.

2. If the manufacturer or your dealer cannot fixor correct the defect within a reasonableamount of time, you may have the right toreturn the vehicle and receive a full refund,less a discount for the use of the vehicle.

3. If it is assumed that the manufacturer or yourdealer cannot repair or correct the defect and ifthe same defect continues to substantiallyexist after that the manufacturer has received anotice of the defect, sent by certified mail withreturn receipt, and has had a final chance tocorrect the defect or condition within 10 daysof receiving the notice. This notice must bereceived by the manufacturer within the terms

of protection and can only be given after (i) themanufacturer or your dealer has attempted twoor more times to correct the defect; (ii) themanufacturer or your dealer has attempted, atleast once, to correct the defect if the defect isone which can cause death or serious bodilyinjury if the vehicle is operated; or (iii) thevehicle has been out of service for repairs by atotal of 20 calendar days accumulation ormore, or in the case of a rolling motorizedhouse (motorhome) 45 days or more.

4. If the same defect substantially continues toexist after the manufacturer has had the lastopportunity to repair or correct the defect,you may file a claim for compensation underthe New Jersey lemon law.

FOR COMPLETE INFORMATION ABOUTYOURRIGHTS AND RESOURCES UNDERTHIS LAW,INCLUDINGTHEMANUFACTURER’SADDRESS FOR NOTIFICATION OFTHEDEFECT, PLEASE CONTACT: NEW JERSEYDEPARTMENTOF LAW AND PUBLIC SAFETY,DIVISION OF CONSUMER AFFAIRS, LEMONLAWUNIT, POSTOFFICE BOX 45026,NEWARK, NEW JERSEY07101, PHONENUMBER: 1 973 504-6226

IMPORTANTE: SI EL VEHÍCULOTIENE UNDEFECTO QUE AFECTE DEMANERASUSTANCIAL SU USO, VALOR O SEGURIDAD, OQUE PUEDA CAUSAR LAMUERTE O LESIONESCORPORALES GRAVES SI SE MANEJA, YSECOMPRÓ, ARRENDÓ O REGISTRÓ EN NUEVAJERSEY, PUEDETENER DERECHO EN LOSTÉRMINOS DE LA LEYSOBRE DEFECTOSCONOCIDA COMO �LEMON LAW� DEL ESTADODE NUEVA JERSEYA UN REEMBOLSO DELPRECIO DE COMPRA O DEL PAGO DELARRENDAMIENTO.

Aquí le damos un sumario de sus derechos:

1. Para tener derecho a una indemnización en lostérminos de la �Lemon Law� de Nueva Jersey,debe dar el fabricante o a su concesionaria laoportunidad de reparar o corregir el defecto delvehículo dentro de los plazos de protección queestablece esta ley, que son las primeras 24,000millas de operación o dos años a partir de lafecha de entrega original, lo que ocurra primero.

16

2. Si el fabricante o su concesionaria no puedenarreglar o corregir el defecto en un plazorazonable, puede tener derecho a devolver elvehículo y recibir un reembolso íntegro,menos un descuento por el uso del vehículo.

3. Se da por sentado que el fabricante o suconcesionaria no pueden reparar o corregir eldefecto si el mismo defecto continúaexistiendo de manera sustancial después deque el fabricante ha recibido una notificacióndel defecto enviada por correo certificadocon acuse de recibo, y ha tenido un últimaoportunidad de corregir el defecto oproblema en los 10 días posteriores a larecepción de la notificación. Esta notificacióndebe ser recibida por el fabricante dentro delos plazos de protección y sólo se puede dardespués de que (i) el fabricante o suconcesionaria han intentado dos o másveces corregir el defecto, (ii) el fabricante osu concesionaria han intentado, al menosuna vez, corregir el defecto si este puedecausar la muerte o lesiones corporalesgraves si se maneja el vehículo, o (iii) elvehículo ha estado fuera de servicio porreparaciones un total de 20 días calendario omás, o en el caso de una casa rodantemotorizada (casa rodante), 45 días o más.

4. Si el mismo defecto sigue existiendo demanera sustancial después de que elfabricante ha tenido la última oportunidad dereparar o corregir dicho defecto, puedepresentar una reclamación de indemnizaciónen los términos de la �Lemon Law� de NuevaJersey.

SI DESEA MÁS INFORMACIÓN ACERCA DESUS DERECHOSYRECURSOS EN LOSTÉRMINOS DE ESTA LEY, INCLUIDA LADIRECCIÓN DEL FABRICANTE PARANOTIFICACIONES DE DEFECTOS, ESTOSSON LOS DATOS DE CONTACTO: NEWJERSEYDEPARTAMENTOF LAW AND PUBLICSAFETY, DIVISION OF CONSUMER AFFAIRS,LEMON LAWUNIT, POSTOFFICE BOX 45026,NEWARK, NEW JERSEY07101, TELÉFONO: 1973 504-6226

BBBAuto Line

If your concern is still not resolved to yoursatisfaction, BMWNA offers additionalassistance through BBB AUTO LINE inARKANSAS, CALIFORNIA, GEORGIA, IDAHO,IOWA, KENTUCKY, MARYLAND,MASSACHUSETTS, MINNESOTA,PENNSYLVANIA, OHIO, and VIRGINIA. BBBAUTO LINE is a dispute resolution programadministered by the Council of Better BusinessBureaus. BBB AUTO LINE resolves disputesthrough mediation or arbitration. Mediation is aninformal proceeding whereby a neutral third party(mediator) helps the parties to find an acceptableresolution. Arbitration is also an informalproceeding in which an impartial third partyrenders a decision after a hearing at which bothparties have an opportunity to be heard. You canselect mediation or arbitration or both.

The program is free of charge to you, theconsumer, but there are some minimumrequirements for participation in the program.Please contact BBB AUTO LINE at the addressor phone number listed below for more details:

BBB AUTO LINE4200Wilson Boulevard, Suite 800Arlington, VA 222031 800 955-5100

If you wish to use the program and you qualify forparticipation, you will be required to provide thefollowing information:� Your name and address� The Vehicle Identification Number (VIN)� The make, model and year of your vehicle� A description of the problem with your vehicle

BBB AUTO LINE will also ask you for otherinformation that may help resolve your concerns,such as the purchase price of your vehicle, anymileage at the time of purchase, the currentmileage, and copies of repair orders.

BBB AUTO LINE will notify you when your claimhas been filed. If you decide to arbitrate, you mayattend the hearing in person or by telephone. Youmay bring witnesses and give supporting evidence.You may also submit your claim in writing and askfor a decision on the documents you submit,without attending a hearing. BBB AUTO LINE will

17

usually render a decision within 40 days from thetime you file your complaint. The decision is bindingon BMWNA if you decide to accept it. BMWNAmust comply with the decision within the timeframe specified by the arbitrator.

Important:You must use BBB AUTO LINEbefore asserting in court any rights or remediescreated by the Magnuson Moss Warranty Act,(“The Act”) 15 U.S.C. Sec. 2301, et seq. You mayalso be required to use BBB AUTO LINE beforeseeking remedies under your state’s Lemon Law.If you choose to seek redress by pursuing rightsand remedies not created byTitle 1 of MagnusonMoss Warranty Act, prior resort to the BBBAUTO LINE is not required by any provision ofthe Act.

California Residents

1. BMWOF NORTH AMERICA, LLC (BMWNA)participates in BBB AUTO LINE, a mediation/arbitration program administered by theCouncil of Better Business Bureaus [4200Wilson Boulevard, Arlington, Virginia 22203]through local Better Business Bureaus. TheArbitration Certification Program of theCalifornia Department of Consumer Affairshas certified BBB AUTO LINE and BMWNA.

2. If you have a problem arising under aBMWNA written warranty, we encourage youto bring it to our attention. If we are unable toresolve it, you may file a claim with BBBAUTO LINE. Claims must be filed with BBBAUTO LINE within six (6) months after theexpiration of the warranty.

3. To file a claim with BBB AUTO LINE, call1 800 955-5100. There is no charge for thecall.

4. In order to file a claim with BBB AUTO LINE,you will have to provide your name andaddress, the brand name and VehicleIdentification Number (VIN) of your vehicle,and a statement of the nature of yourproblem or complaint. You will also be askedto provide: the approximate date of youracquisition of the vehicle, the vehicle’scurrent mileage, the approximate date and

mileage at the time any problem(s) were firstbrought to the attention of BMWNA or one ofour dealers, and a statement of the relief youare seeking. There is no charge to thecustomer in bringing this claim.

5. BBB AUTO LINE staff may try to help resolveyour dispute through mediation. If mediationis not successful, or if you do not wish toparticipate in mediation, claims within theprogram’s jurisdiction may be presented toan arbitrator at an informal hearing. Thearbitrator’s decision should ordinarily beissued within 40 days from the time yourcomplaint is filed; there may be a delay of7 days if you did not first contact BMWNAabout your problem, or a delay of up to30 days if the arbitrator requests aninspection/report by an impartial technicalexpert or further investigation and report byBBB AUTO LINE.

6. You are required to use BBB AUTO LINEbefore asserting in court any rights orremedies conferred by California Civil CodeSection 1793.22. You are not required to useBBB AUTO LINE before pursuing rights andremedies under any other state or federal law.You are also required to use BBB AUTO LINEbefore exercising rights or seeking remediescreated byTitle I of the Magnuson-MossWarranty Act, 15 U.S.C. sec. 2301 et seq. Ifyou choose to seek redress by pursuingrights and remedies not created by CaliforniaCivil Code Section 1793.22 or Title I of theMagnuson-Moss Warranty Act, resort toBBB AUTO LINE is not required by thosestatutes.

7. California Civil Code Section 1793.2(d)requires that, if BMWNA or its representativeis unable to repair a new motor vehicle toconform to the vehicle’s applicable expresswarranty after a reasonable number ofattempts, BMWNAmay be required toreplace or repurchase the vehicle. CaliforniaCivil Code Section 1793.22(b) creates apresumption that BMWNA has had areasonable number of attempts to conform

18

the vehicle to its applicable expresswarranties if, within 18 months from deliveryto the buyer or 18,000 miles on the vehicle’sodometer, whichever occurs first, one ormore of the following occurs:

• The same nonconformity [a failure toconform to the written warranty thatsubstantially impairs the use, value or safetyof the vehicle] results in a condition that islikely to cause death or serious bodily injuryif the vehicle is driven AND thenonconformity has been subject to repairtwo or more times by BMWNA or its agentsAND the buyer or lessee has directlynotified BMWNA of the need for the repairof the nonconformity; OR

• The same nonconformity has been subjectto repair 4 or more times by BMWNA or itsagents AND the buyer has notified BMWNAof the need for the repair of thenonconformity; OR

• The vehicle is out of service by reason ofrepair of nonconformities by BMWNA or itsagents for a cumulative total of more than30 calendar days after delivery of the vehicleto the buyer.

NOTICETOBMWNAASREQUIREDABOVESHALLBESENTTOTHE FOLLOWINGADDRESS:

BMWofNorth America, LLCCustomerRelations and Services Department

P.O. Box 1227Westwood, NJ 07675-1227

1 800 [email protected]

8. The following remedies may be sought inBBB AUTO LINE: repairs, reimbursement formoney paid to repair a vehicle or otherexpenses incurred as a result of a vehiclenonconformity, repurchase or replacement ofyour vehicle and compensation for damagesand remedies available under BMWNA’swritten warranty or applicable law.

9. The following remedies may not be sought inBBB AUTO LINE: punitive or multipledamages, attorneys’ fees, or consequentialdamages other than as provided in CaliforniaCivil Code Section 1794(a) and (b).

10. You may reject the decision issued by a BBBAUTO LINE arbitrator. If you reject thedecision, you will be free to pursue furtherlegal action. The arbitrator’s decision and anyfindings will be admissible in a court action.

11. If you accept the arbitrator’s decision,BMWNA will be bound by the decision, andwill comply with the decision within areasonable time not to exceed 30 days afterwe receive notice of your acceptance of thedecision.

12. Please call BBB AUTO LINE at1 800 955-5100 for further details about theprogram. IDAHO Residents IMPORTANT: IFTHIS VEHICLE IS DEFECTIVE, YOUMAYBE ENTITLED UNDERTHE STATE’SLEMON LAWTO REPLACEMENTOF ITORA REFUND OF ITS PURCHASE PRICE ORYOUR LEASE PAYMENTS. HOWEVER, TOBE ENTITLEDTO REFUND ORREPLACEMENT, YOUMUSTFIRSTNOTIFYTHE MANUFACTURER, ITSAGENT, OR ITS AUTHORIZED DEALER OFTHE PROBLEM INWRITING AND GIVETHEM AN OPPORTUNITYTO REPAIR THEVEHICLE. YOU ALSO HAVE A RIGHTTOSUBMITYOUR CASETOTHE CONSUMERARBITRATION PROGRAMWHICHTHEMANUFACTURERMUSTOFFER IN THISSTATE.

Special Programs

SOMETIMESBMWOFNORTHAMERICA,LLC (BMWNA)OFFERSASPECIALADJUSTMENTPROGRAMTOPAYALLORPARTOFTHECOSTOFCERTAINREPAIRSBEYONDTHETERMSOFTHEWARRANTY.CHECKWITHYOURAUTHORIZEDBMWSAVCENTERTODETERMINEWHETHERANYADJUSTMENTPROGRAM ISAPPLICABLETOYOURMOTORVEHICLE.

19

Overview of BMWLimitedWarranties

Your vehicle has been specifically adapted and designed tomeet the particular operatingconditions and homologation requirements in your country and continental region in order todeliver the full BMWdriving pleasure while the vehicle is operated under those conditions.

If youwish to operate your vehicle in another country or region, youmaybe required to adaptyour vehicle tomeet different prevailing operating conditions and homologation requirements.You should also be aware of any applicable warranty limitations or exclusions for such countryor region. In such case, please contact the CustomerRelations and Services Department forfurther information.

The BMW limitedwarranties apply only to U.S.-specification BMWvehicles and is valid onlywhen repairs are performed at an authorized U.S. BMWcenter, subject to all applicableexclusions or limitations. All otherU.S.-specification programs such as Roadside Assistanceand theMaintenance Programs are also valid only in the U.S.

*The California Emissions Control System Limited Warranty applies to all 2013 U.S.-specification BMWvehicles registered in California, Connecticut, Maine, Maryland, Massachusetts, New Jersey, Oregon,Pennsylvania, Rhode Island, Vermont orWashington.

¹Refer to the California Emission Warranty Parts List on page 31 for specific coverage.

20

NewSAVLimitedWarranty—2013Models(Valid only in the U.S.A. includingPuerto Rico)

Warrantor

BMW of North America, LLC (BMWNA) warrants2013 U.S.-specification SAVs distributed byBMWNA or sold through the BMWNA EuropeanDelivery Program against defects in materials orworkmanship to the first retail purchaser, andeach subsequent purchaser.

Warranty Period

The warranty period is 48 months or50,000 miles, whichever occurs first.

WarrantyBegins

Coverage begins on the date of first retail sale orthe date the vehicle is first placed into service asa sales demonstrator, Aftersales MobilityProgram (AMP) Vehicle or company vehicle,whichever is earlier.

WarrantyCoverage

To obtain warranty service coverage, the vehiclemust be brought, upon discovery of a defect inmaterial or workmanship, to the workshop of anyauthorized BMWSAV center in the United Statesor Puerto Rico, during normal business hours.The authorized BMWSAV center will, withoutcharge for parts or labor, either repair or replacethe defective part(s) using new or authorizedremanufactured parts. The decision to repair orreplace said part(s) is solely the prerogative ofBMWNA. Parts for which replacements aremade become the property of BMWNA.

In all cases, a reasonable time must be allowedfor warranty repairs to be completed after thevehicle is received by the authorized BMWSAVcenter.

SafetyBeltWarranty - Kansas

Safety belts are covered under the New SAVLimited Warranty for defects in material orworkmanship for a period of 10 years, unlimitedmileage from the date of purchase. In order to beeligible for this coverage, the vehicle must be anew SAV retailed in the State of Kansas and therepair performed by an authorized BMWSAVcenter in Kansas.

Other Items

Wheel alignment, balancing and wiper bladeinserts are covered up to the first 2,000 miles onthe vehicle.

Itemswhich are subject to wear and tear ordeterioration due to driving habits orconditions, such as brake pads/linings, brakediscs, clutch disc, pressure plate, filters,upholstery, trim and chrome items, paintfinish, drive belts, glass, and similar items,are specifically limited to defects inmaterialorworkmanship.

What is not covered:

Remote control transmitter battery replacement.

Damage, including consequential, which resultsfrom negligence, improper operation of thevehicle, improper repair, lack of or impropermaintenance, environmental influences, flood,accident or fire damage, road salt corrosion, oruse of improper or contaminated fuel.

Damage to the engine, transmission or anyrelated component caused by improper shiftingof the transmission.

Maintenance services and parts when replacedduring maintenance such as spark plugs(gasoline engines only), lubricants, fluids, enginetune-up parts, replacement of filters, coolant,and refrigerant.

Failure to maintain the vehicle properly inaccordance with the instructions in the Owner’sManual or the Service section of this Statement,that results in the failure of any part of the vehicle.

21

Modification of the vehicle or installation of anyperformance accessories or componentsattached to the vehicle which alters the originalengineering and/or operating specifications orwhich result in damage to the other originalcomponents, electrical interference, electricalshort, radio static, water leaks and wind noise.

Tires are warranted by their respectivemanufacturer. See the Tire Warranty Statementon page 33.

Driving over rough or damaged road surfaces,as well as debris, curbs and other obstaclescan cause serious damage towheels, tiresand suspension parts. This ismore likely tooccurwith low-profile tires that provide lesscushioning between thewheel and the road.Be careful to avoid road hazards and reduceyour speed, especially if your vehicle isequippedwith low-profile tires.

Non-genuine BMWParts - While you may electto use non-genuine BMW parts for maintenanceor repair services, BMWNA is not obligated topay for repairs that include non-genuine BMWparts or for any damage resulting from the use ofnon-genuine parts.


This warranty shall be null and void if theVehicle Identification Number (VIN) has beenaltered or cannot be read, if the odometer hasbeen replaced or altered and the truemileagecannot be determined, if the vehicle has beendeclared a total loss or sold for salvagepurposes, or if the vehicle has been used inany competitive event.

General

These warranties give you specific legal rights,and you may also have other rights which varyfrom state to state.

THE DURATION OF ANY IMPLIEDWARRANTIES, INCLUDINGTHE IMPLIEDWARRANTYOFMERCHANTABILITY, ISLIMITEDTOTHE DURATION OFTHEEXPRESSWARRANTIES HEREIN.

BMWNA HEREBYEXCLUDES INCIDENTALAND CONSEQUENTIAL DAMAGES,INCLUDING LOSS OFTIME, INCONVENIENCE,OR LOSS OF USE OFTHE VEHICLE, FOR ANYBREACH OF ANYEXPRESS OR IMPLIEDWARRANTY, INCLUDINGTHE IMPLIEDWARRANTYOFMERCHANTABILITY,APPLICABLETOTHIS PRODUCT.

Some states do not allow limitations on how longan implied warranty lasts, or the exclusion orlimitation of incidental or consequentialdamages, so the above limitations andexclusions may not apply to you.

LimitedWarranty—RustPerforation 2013Models

BMW of North America, LLC (BMWNA) warrantsthis original vehicle against defects in materialsor workmanship which will result in rustperforation of the vehicle body for a period of12-years unlimited mileage. Coverage begins onthe date of first retail sale or the date the vehicleis first placed into service as a salesdemonstrator, Aftersales Mobility Program (AMP)Vehicle or company vehicle, whichever is earlier.

To obtain warranty service coverage, the vehiclemust be brought, upon discovery of any rustperforation, to the workshop of any authorizedBMWSAV center. This authorized BMWSAVcenter will, without charge for parts or labor,either repair or replace the defective part(s). Thedecision to repair or replace said part(s) is solelythe prerogative of BMWNA. Parts for whichreplacements are made become the property ofBMWNA.

BMW of North America, LLC (BMWNA) makesno other express warranty on this product exceptthe New SAV Limited Warranty or the warranty asto the emission control system.

22


BMWOF NORTH AMERICA, LLC (BMWNA)HEREBYEXCLUDES INCIDENTAL ANDCONSEQUENTIAL DAMAGES, INCLUDINGLOSS OFTIME, INCONVENIENCE, OR LOSSOF USE OFTHE VEHICLE, FOR ANYBREACHOF ANYEXPRESS OR IMPLIEDWARRANTY,INCLUDINGTHE IMPLIEDWARRANTYOFMERCHANTABILITY, APPLICABLETOTHISPRODUCT.

Some states do not allow limitations on how longan implied warranty lasts, or the exclusion orlimitation of incidental or consequentialdamages, so the above limitations andexclusions may not apply to you.

This warranty gives you specific legal rights, andyou may also have other rights which vary fromstate to state. Any legal claim or action arisingfrom any express or implied warranty containedherein must be brought within 12 months of thedate it arises.

This warranty does not apply to damagecaused by negligence, improper accidentdamage repairs, or improper use.


This warranty shall be null and void if theVehicle Identification Number (VIN) has beenaltered or cannot be read, if the odometer hasbeen replaced or altered and the truemileagecannot be determined, if the SAVhas beendeclared a total loss or sold for salvagepurposes, or if the SAVhas been used in anycompetitive event.

Federal Emissions SystemDefectWarranty (Valid only in the U.S.A.including Puerto Rico)

This warranty applies only to U.S.-specificationvehicles distributed by BMW of North America,LLC (BMWNA) or sold through the BMWNAEuropean Delivery Program.

In accordance with the defect warrantyprovisions of section 207(b) of the Clean Air Act,BMWNA warrants to the first retail purchaser,and each subsequent purchaser, that the vehicle(a) was designed, built and equipped so as toconform, at the time of sale, with all regulationsof the U.S. Environmental Protection Agencyapplicable at the time of manufacture and (b) isfree from defects in materials and workmanshipwhich would cause it to fail to conform withapplicable regulations for a period of 2 years or24,000 miles, whichever occurs first, except forspecific emission control components (as listedon page 26), for which the warranty period is8 years or 80,000 miles, whichever occurs first.


Warranty claims must be made as soon asreasonably possible after a defect is discovered.To make a claim, the vehicle must be brought toany authorized BMWSAV center during normalbusiness hours.

The authorized BMWSAV center will, withoutcharge for parts or labor (including diagnosis),either repair or replace the defective part, if any.The decision whether to repair or replace saidparts is solely the prerogative of BMWNA andmust be expected to correct the failure of thewarranted part. Parts for which replacements aremade become the property of BMWNA. In allcases, a reasonable time must be allowed forwarranty repairs to be completed after the vehicleis received by the authorized BMWSAV center.

23

For assistance in determining which specificparts or components of your vehicle are coveredunder this warranty, please contact yourauthorized BMWSAV center.

It is the owner’s responsibility to have all scheduledinspection and maintenance services performed(at the owner’s expense), as prescribed in themaintenance schedule for the BMW EmissionControl System. Service intervals are computed bythe Onboard BMWCondition Based Servicesystem and displayed on the instrument panel. Theinstructions for proper maintenance and use canbe found in the Owner’s Manual. It is stronglyrecommended that any replacement parts used formaintenance, repair or replacement of emissioncontrol systems be certified BMWService Parts orBMWAuthorized Remanufactured Parts. Withoutinvalidating this warranty, the owner may elect tohave maintenance, repair or replacement of theemission control systems performed by anyautomotive repair establishment, or elect to useparts other than certified BMWService Parts.However, the cost of such service or parts will notbe covered under this warranty, except inemergency situations. In an emergency situation,where an authorized BMWSAV center or awarranty replacement part is not reasonablyavailable (within 30 days), repairs may beperformed at any available service establishmentusing any equivalent part. BMWNA will reimbursethe owner for such emergency repairs (includinglabor, parts and diagnosis not to exceed BMWNArates for labor, parts, and diagnosis in said area)that are covered under this warranty. Replacedparts and paid invoices must be presented at anauthorized BMWSAV center as a condition ofreimbursement for emergency repairs notperformed by an authorized BMWSAV center.

The use of replacement parts, which are not ofequivalent quality, may impair the effectivenessof the emission control system. If other thancertified BMWService Parts or AuthorizedRemanufactured Parts are used for maintenance,repair or replacement of components affectingemission control, the owner should obtain

assurances that such parts are warranted by theirmanufacturer to be equivalent to genuine BMWparts in performance and durability. BMWNAassumes no liability under this warranty withrespect to parts other than genuine BMW parts.

However, the use of non-genuine BMWreplacement parts or non-EPA certified partsdoes not invalidate the warranty on othercomponents, unless non-genuine BMW parts ornon-EPA certified parts cause damage towarranted parts.

What is not covered

This warranty does not cover malfunctionscaused by any of the following: accident, flood,misuse, improper adjustment, modification,alteration, tampering, disconnection, improper orinadequate maintenance, for gasoline engines;the use of leaded fuel or fuels containing morethan 10% ethanol, or other oxygenates with morethan 2.8% oxygen by weight (i.e., more than 15%MTBE or more than 3%methanol plus anequivalent amount of co-solvent). For dieselengines, the use of leaded fuel or fuels other thanas specified in the Owner’s Manual.

The replacement of maintenance parts, such asspark plugs (gasoline engines only), filters andsimilar items used in required maintenanceservices, the repair or replacement of maintenanceparts beyond the first required inspection/maintenance, or if the part has been replacedearlier for reasons other than it being defective.

The SAV or any part of the SAV, unless a failurecauses the SAV to fail to conform to applicableemission regulations.

Any SAV on which the odometer has beenreplaced or altered and the true mileage cannotbe determined.

The SAV, if the Vehicle Identification Number(VIN) is altered or cannot be read, or if the SAVhas been declared a total loss or sold for salvagepurposes.

24

General

These warranties give you specific legal rights,and you may also have other rights which varyfrom state to state.


BMWNA HEREBYEXCLUDES INCIDENTALAND CONSEQUENTIAL DAMAGES,INCLUDING LOSS OFTIME, INCONVENIENCE,OR LOSS OF USE OFTHE VEHICLE, FOR ANYBREACH OF ANYEXPRESS OR IMPLIEDWARRANTY, INCLUDINGTHE IMPLIEDWARRANTYOFMERCHANTABILITY,APPLICABLETOTHIS PRODUCT.

Some states do not allow limitations on how longan implied warranty lasts, or the exclusion orlimitation of incidental or consequential damages,so the above limitations and exclusions may notapply to you. Additionally, if you are a California,Connecticut, Maine, Maryland, Massachusetts,New Jersey, Oregon, Pennsylvania, Rhode Island,Vermont orWashington resident and your vehicleis registered in that state, your vehicle is eligible forCalifornia Emissions Warranty coverage.

These federal warranty provisions also apply toall vehicles sold in all U.S. states and territoriesregardless of whether a state has enacted statewarranty provisions that differ from the federalprovisions.

Federal Emissions PerformanceWarranty (Valid only in the U.S.A.including Puerto Rico)

In those states and jurisdictions that haveestablished periodic vehicle emissions tests toencourage proper vehicle maintenance andrequire the car to pass an emissions testapproved by the U.S. Environmental ProtectionAgency and:

1. The SAVwas distributed by BMW of NorthAmerica, LLC (BMWNA), or sold through theBMWNA European Delivery Program; and

2. The SAV has been maintained and operatedin accordance with the instructions for propermaintenance and use set forth in the Owner’sManual supplied with the SAV; and

3. The SAV fails to conform to the applicableemissions standards of the EPA as judged byan EPA approved emissions test; and

4. The failure to conform results or will result inthe owner of the SAV having to bear a penaltyor other sanction (including the denial of theright to use the car) under local state orfederal law if the non-conformity is notremedied within a specified period of time.

Then, in accordance with the provisions ofsection 207(b) of the Clean Air Act, BMWNAwarrants that if the SAV is eligible for coverageunder this warranty, any non-conformities in theSAV, which cause it to fail an EPA-approvedemissions test will, without charge for parts orlabor (including diagnosis), be adjusted, repaired,or replaced, at the option of BMWNA to properspecifications, in order to make the SAV complywith applicable emissions standards. Thedecision to adjust, repair or replace parts is solelythe prerogative of BMWNA and must reasonablybe expected to correct the failure of thewarranted part.

Coverage begins on the date of first retail sale orthe date the vehicle is first placed into service asa sales demonstrator, Aftersales MobilityProgram (AMP) Vehicle or company vehicle,whichever is earlier. This warranty continues for aperiod of 2 years or 24,000 miles, whicheveroccurs first, except for specific emissions controlcomponents (as listed on page 26), for which thewarranty period is 8 years or 80,000 miles,whichever occurs first.

This warranty is made subject to the terms andconditions that apply to the Emission ControlSystemWarranty and the New SAV LimitedWarranty.

No claim under this warranty will be denied onthe basis of use of a properly installed EPAcertified emission part for maintenance andrepair.

25

A vehicle manufacturer may deny an emissionperformance warranty claim on the basis of anuncertified replacement part used in themaintenance or repair of a vehicle only if thevehicle manufacturer presents evidence that theuncertified replacement part is either defective inmaterials or workmanship or not equivalent froman emission standpoint to the original equipmentpart.

Maintenance, replacement, or repair ofemission control devices and systemsmaybeperformed by any automotive repairestablishment or individual using anycertified part.

Immediately after the SAV has failed an EPAapproved emission short test, your claim can bemade at any authorized BMWSAV center. Theauthorized BMWSAV center will honor or denyyour claim within the time period specified bylocal or state laws (not to exceed 30 days), toavoid further penalties or sanctions. If the claim isdenied, the authorized BMWSAV center willnotify you in writing of the reason(s). Theauthorized BMWSAV center is required by law tohonor the claim if notice of denial is not receivedby the owner within the specified time period.

You may obtain further information concerningthe emission warranties, or report violations ofwarranty terms, by contacting the Director, FieldOperations and Support Division (6406J),Environmental Protection Agency, 401 M Street,SW, Washington, D.C. 20460.

The following systems are covered by theFederal Emission Performance Warranty for aperiod of 2 years or 24,000 miles, whicheveroccurs first. The specific systems may varyaccording to model, therefore, all of the systemslisted may not be used on your vehicle. Forassistance in determining which systems andspecific components within these systems applyto your vehicle, please contact your authorizedBMWSAV center.

AIR INDUCTION SYSTEM

FUEL METERING SYSTEM

IGNITION SYSTEM

POSITIVE CRANKCASE VENTILATIONSYSTEM (PCV)

FUEL EVAPORATIVE CONTROL SYSTEM

EXHAUSTSYSTEM

ENGINE EMISSION CONTROL SYSTEM

SENSORS/DEVICES

ONBOARD DIAGNOSTIC SYSTEM (OBD)

RELATED PARTS ASSOCIATEDWITHTHEABOVE SYSTEMS

The following components and/or systems are/iscovered under the Federal Emission Warranty fora period of 8 years or 80,000 miles, whicheveroccurs first.

CATALYTIC CONVERTER

ENGINE CONTROLMODULE (INCLUDINGONBOARD DIAGNOSTIC SYSTEM)

For assistance in determining coverage of thespecific components of the Onboard diagnosticsystem, please contact your authorized BMWSAV center.

26

California Emission ControlWarrantyStatement*YourWarrantyRights andObligations

The California Air Resources Board and BMW ofNorth America, LLC (BMWNA) are pleased toexplain the emission control system warranty onyour 2013 vehicle. In California, new motorvehicles must be designed, built and equipped tomeet the State’s stringent anti-smog standards.BMWNAmust warrant the emission controlsystem on your vehicle for the periods of timelisted below, provided there has been no abuse,neglect or improper maintenance of your vehicle.

Your emission control system may include partssuch as the fuel injection system, the ignitionsystem, catalytic converter, and enginecomputer. Also included may be hoses, belts,connectors and other emission-relatedassemblies.

Where a warrantable condition exists, BMWNAwill repair your vehicle at no cost to you includingdiagnosis, parts and labor.

Manufacturer’sWarrantyCoverage:– For 3 years or 50,000 miles, whichever occursfirst:

1. If your vehicle fails a Smog Check inspection,all necessary repairs and adjustments will bemade by BMWNA to ensure that your vehiclepasses the inspection. This is your emissioncontrol system PERFORMANCEWARRANTY.

2. If any emission-related part on your vehicle isdefective, the part will be repaired or replacedby BMWNA. This is your short-term emissioncontrol system DEFECTSWARRANTY.

– For 7 years or 70,000 miles (8 years or100,000 miles for certain models), whicheveroccurs first:

If an emission-related part specially noted onpage 31 as having coverage for 7 years or70,000 miles (8 years or 100,000 miles forcertain models) is defective, the part will be

repaired or replaced by BMWNA. This is yourlong-term emission control system DEFECTSWARRANTY.

Owner’sWarrantyResponsibilities:– As the vehicle owner, you are responsible forthe performance of the required maintenancelisted in your Owner’s Manual. BMWNArecommends that you retain all receiptscovering maintenance on your vehicle, butBMWNA cannot deny warranty solely for thelack of receipts or for your failure to ensure theperformance of all scheduled maintenance.

– You are responsible for presenting your vehicleto an authorized BMWSAV center as soon as aproblem exists. The warranty repairs should becompleted in a reasonable amount of time, notto exceed 30 days.

– As the vehicle owner, you should also be awarethat BMWNAmay deny your warrantycoverage if your vehicle or part has failed due toabuse, neglect, improper maintenance orunapproved modifications.

If you have any questions regarding yourwarranty rights and responsibilities, you shouldcontact:

BMW of North America, LLCCustomer Relations and Services DepartmentP.O. Box 1227Westwood, NJ 07675-1227

Telephone: 1 800 831-1117

Email:[email protected]

Website: www.bmwusa.com

or the

California Air Resources Board9528 Telstar AvenueEl Monte, CA 91731

*The California Emissions Control SystemLimited Warranty applies to all 2013 U.S.-specification BMWSAV vehicles registered inCalifornia, Connecticut, Maine, Maryland,Massachusetts, New Jersey, Oregon,Pennsylvania, Rhode Island, Vermont orWashington.

27

California Emission ControlSystem LimitedWarranty*

This warranty applies to California certifiedvehicles distributed by BMW of North America,LLC (BMWNA) or sold through the BMWNAEuropean Delivery Program, registered andoperated primarily in California.

BMWNA warrants to the original purchaser andeach subsequent owner that the vehicle is:

a. designed, built and equipped so as toconform with the applicable California AirResources Board emission standards.

b. free from defects in materials andworkmanship which cause any part that canaffect emissions to fail to conform withapplicable requirements or to fail a CaliforniaSmog Check test or EPA approved short testfor a period of 3 years or 50,000 miles,whichever occurs first.

c. free from defects in materials and workmanshipin emission related parts, which are containedin the California Emission Warranty Parts List onpage 31, for a period of 7 years or 70,000 miles(8 years or 100,000 miles for certain models),whichever occurs first.


To obtain service under this warranty, the vehiclemust be brought, upon failure of a Smog Checktest or upon discovery of the defect, to theworkshop of any authorized BMWSAV center,during normal business hours. The authorizedBMWSAV center will honor or deny your claimwithin 30 days. If the claim is denied, theauthorized BMWSAV center will notify you inwriting of the reason(s). The authorized BMWSAV center is required by law to honor the claim ifnotice is not given to the owner within 30 days.

The authorized BMWSAV center will, withoutcharge for parts or labor (including diagnosis),either adjust, repair or replace the defective partand other parts affected by the failure of the

warranted part, if any. If your vehicle failed theCalifornia Smog Check test or an EPA approvedshort test, then BMWNA will repair your vehicle sothat it will pass this test. Items that requirescheduled replacement are warranted up to thereplacement interval specified in the Servicesection of this Statement. BMWNAmay repair apart in lieu of replacing it when performingwarranty repairs. Parts for which replacements aremade become the property of BMWNA. After3 years or 50,000 miles, and in accordance withparagraph (c) above, such repairs are limited to therepair or replacement of those parts identified inthe California Emissions Warranty List.

If your California registered vehicle is between 7and 8 years old and has been driven less than80,000 miles, then your vehicle is eligible foradditional warranty coverage under the FederalEmissions Warranty.

A repair performed as the result of a Smog Checktest failure due to a defect in a part, which iswarranted for 7 years/70,000 miles (8 years or100,000 miles for certain models), is covered.

In all cases, a reasonable time, not to exceed30 days, must be allowed for a warranty repair tobe completed, after the vehicle is received by theauthorized BMWSAV center.

It is the owner’s responsibility to have all requiredmaintenance services performed (at the owner’sexpense), as prescribed in the maintenanceschedule for the BMW Emission Control System.Service intervals are computed by the ConditionBased Service system and displayed on theinstrument panel.

However, BMWNA will not deny your warranty repairclaims solely because you do not have maintenancerecords or you did not perform the requiredmaintenance unless BMWNA demonstrates thatsuch lack of required maintenance is a direct causeof the emission control system failure. Theinstructions for required maintenance and use canbe found in the Owner’s Manual and in the Servicesection of this Statement.

*The California Emissions Control System LimitedWarranty applies to all 2013 U.S.-specificationBMWSAV vehicles registered in California,Connecticut, Maine, Maryland, Massachusetts,New Jersey, Oregon, Pennsylvania, Rhode Island,Vermont orWashington.

28

It is strongly recommended that any replacementparts used for maintenance, repair orreplacement of emission control systems begenuine BMWService Parts or BMWAuthorizedRemanufactured Parts. Without invalidating thiswarranty, the owner may elect to havemaintenance, repair or replacement of theemission control systems performed by anyautomotive repair establishment, or elect to useparts other than BMWAuthorizedRemanufactured or genuine BMWService Parts.However, the cost of such service or parts will notbe covered under this warranty, except inemergency situations. In an emergency situation,where an authorized BMWSAV center is notreasonably available or a warranty replacementpart is not available within 30 days, repairs maybe performed at any available serviceestablishment or by any individual using anyreplacement part.

A repair not completed within 30 daysconstitutes an emergency. BMWNA willreimburse the owner for such emergency repairs(including labor, parts and diagnosis not toexceed BMW suggested retail price for allwarranted parts replaced and labor chargesbased on the manufacturer’s recommended timeallowance for the warranty repair and thegeographically appropriate hourly labor rate) thatare covered under this warranty. Replaced partsand paid invoices must be presented to anauthorized BMWSAV center as a condition ofreimbursement for emergency repairs notperformed by an authorized BMWSAV center.

The use of replacement parts, which are not ofequivalent quality, may impair the effectivenessof emission control systems. If other thangenuine BMWService Parts or AuthorizedRemanufactured Parts are used for maintenance,

repair or replacement of components affectingemission control, the owner should obtainassurances that such parts are warranted by theirmanufacturer to be equivalent to genuine BMWparts in performance and durability. BMWNAassumes no liability under this warranty withrespect to parts other than genuine BMW parts.

However, the use of non-genuine BMWreplacement parts does not invalidate thewarranty on other components, unlessnon-genuine BMW parts cause damage towarranted parts.

What is not covered

This warranty does not cover malfunctionscaused by any of the following: accident, flood,misuse, modification, alteration, tampering,disconnection, improper or inadequatemaintenance, except if performed by anauthorized BMWSAV center doing warrantyrepair work, use of leaded fuel or fuel other thanas specified in the Owner’s Manual.

The replacement of maintenance parts, such asspark plugs (gasoline engines only), filters andsimilar items used in required maintenanceservices or the repair or replacement ofmaintenance parts beyond the first replacementinterval.

Any SAV on which the odometer has beenreplaced or altered and the true mileage cannotbe determined.

The SAV, if the Vehicle Identification Number(VIN) is altered or cannot be determined, or if theSAV has been declared a total loss or sold forsalvage purposes.

29

General

The warranty gives you specific legal rights, andyou may also have other rights which vary fromstate to state.


BMWOF NORTH AMERICA, LLC (BMWNA)HEREBYEXCLUDES INCIDENTAL ANDCONSEQUENTIAL DAMAGES, INCLUDINGLOSS OFTIME, INCONVENIENCE, OR LOSSOF USE OFTHE VEHICLE, FOR ANYBREACHOF ANYEXPRESS OR IMPLIEDWARRANTY,INCLUDINGTHE IMPLIEDWARRANTYOFMERCHANTABILITY, APPLICABLETOTHISPRODUCT.

For assistance in determining which parts arecovered by this warranty, please contact yourauthorized BMWSAV center or the BMWNACustomer Relations and Services Department at1 800 831-1117. You may obtain furtherinformation concerning the emissions warrantyor report violations of warranty terms, bycontacting Air Resources Board (ARB), MobileSource Division, 9528 Telstar Avenue, El Monte,CA 91731. Please include the title of the BMWservice department head and telephone number.

30

California EmissionWarranty Parts List

The following components are covered for defects by the California Emission Control System LimitedWarranty for a period of 7 years or 70,000 miles, whichever comes first. For certain models, thefollowing components are covered for a period of 8 years or 100,000 miles, whichever comes first. Theperiod is noted in the table below:

Models: X5 xDrive50iX6 xDrive50i

X5 xDrive35d X3 xDrive28i X3 xDrive35i X5 xDrive35iX6 xDrive35i

Coverage: 7Years70,000miles

7Years70,000miles

8Years100,000miles

8Years100,000miles

8Years100,000miles

Air Intake Tube •CatalyticConverter, Primary

• • • •

Charge Air Cooler • • • • •Charge AirInduction Tract

• • •

Connection Pipe(Charge Air)

•

CrankshaftPosition/RPMSensor

•

Cylinder HeadCover Gasket Set

• • • •

Delivery Unit withIn-Tank Fuel Pump

•

Delivery Unit withPump and Filter

• •

Diesel ParticulateFilter

•

EGR Valve (LowPressure)

•

Engine ControlModule

• • • • •

EvaporativeCanister

• •

Exhaust Cooler forEGR

•

Exhaust Manifold • •Exhaust ManifoldGasket

• • • • •

Exhaust PipeGasket (BetweenCatalyst &Turbocharger)

•

Exhaust PipeGasket (BetweenManifold &Turbocharger)

• •

31

Models: X5 xDrive50iX6 xDrive50i

X5 xDrive35d X3 xDrive28i X3 xDrive35i X5 xDrive35iX6 xDrive35i

Coverage: 7Years70,000miles

7Years70,000miles

8Years100,000miles

8Years100,000miles

8Years100,000miles

Fuel Tank • • • •Heated RearOxygen Sensor(Monitor)

•

High PressureFuel Pump

• • • • •

High PressureFuel Rail

• •

High PressureFuel RegulatingValve

•

High PressureSensor, Fuel

•

Injection Valve(Fuel Injector)

• • •

Injection ValveO-Ring

•

Intake Manifold • • • • •Intake ManifoldGasket

•

Knock Sensor •NOx Sensor •SCR Catalyst •SCR Filler Tube •SCR Pump Unit •SCR ReagentReservoir

•

Throttle Body • • •Torque Converter • • • • •TransmissionControl Module

• • • • •

Turbocharger • • • • •Vacuum Pump • • • • •Vacuum Reservoir •ValvetronicActuator

• • •

VANOS (VVT)Actuator

•

VANOS (VVT)Adjustment Unit

• • • •

VANOS (VVT)Central Valve

•

32

Notice

The “National Traffic and Motor Vehicle SafetyAct of 1966” requires manufacturers to be in aposition to contact vehicle owners when acorrection of a safety-related defect ornoncompliance issue with an applicable federalmotor vehicle safety standard becomesnecessary.

Please see the Correcting, Updating or ChangingVehicle-Related or Ownership Informationsection.

Correcting, Updating orChangingVehicle-Related orOwnershipInformation

To enable BMW to contact you with importantvehicle product and safety updates, includingvehicles with expired warranty coverage, pleaseupdate your vehicle-related or ownershipinformation by either:

� Logging on at www.bmwusa.com, to accessyour My BMWAccount (create a new accountas necessary)

� Contacting the BMWCustomer Relations andServices Department at 1 800 831-1117

� Complete and mail the Information ChangeCard, located at the back of this booklet

Please have your vehicle’s 17-character VehicleIdentification Number (VIN) available.

TireWarrantyStatement

Original equipment tires on new BMW vehiclesare warranted by their respective manufactureras detailed in the applicable tire manufacturer’swarranty statement.

The CD ROM BMW provides in the vehicle’sdocuments portfolio contains the warrantystatements for the following original equipmenttire manufacturers (as applicable to your vehicle):

� Bridgestone/Firestone� Continental� Goodyear/Dunlop� Pirelli� Michelin

However, we also recommend either contactingor visiting the specific manufacturer’s website toensure that you have the most current tirewarranty information.

Should you have difficulty in obtaining warrantyservice from a tire manufacturer, your authorizedBMW center will assist you in resolving thesituation.

Instructions for proper tire care and maintenanceare contained in the Wheels and Tires section ofyour vehicle’s Owner’s Manual.

33

Notes:

34

Notes:

35

Notes:

36

Notes:

37

Notes:

38

1632897 SD92-462 i3 BMW 03/18/2014 06:40:44

BMW of North America, LLCP.O. Box 1227Westwood, NJ 07675-9868

Attn: Customer Satisfaction

NO POSTAGENECESSARYIF MAILED IN

THEUNITED STATES

BUSINESS REPLY MAILFIRST CLASSMAIL PERMIT NO. 131 WESTWOOD, NJ

Forimmediateupdatesoriftherearenocardsleft,pleasecontactthe

BMWCustomerRelationsCenterat:1-800-831-1117.

BMW of North America, LLCP.O. Box 1227Westwood, NJ 07675-9868

Attn: Customer Satisfaction

NO POSTAGENECESSARYIF MAILED IN

THEUNITED STATES

BUSINESS REPLY MAILFIRST CLASSMAIL PERMITNO.131 WESTWOOD, NJ

Forimmediateupdatesoriftherearenocardsleft,pleasecontactthe

BMWCustomerRelationsCenterat:1-800-831-1117.

891792_Info Change Card_BMW.qxd:Info Change Card_BMW 1/6/11 3:18 PM Page 1

1632897 SD92-462 i3BMW 03/18/2014 06:40:44

Information Change CardPlease print new owner or update your customer informationFor immediate updates please contact the BMW Customer Relations Center at 1-800-831-1117, or at www.bmwusa.com/MyAccount.

The information provided by you will be used by BMW to updatenew owner and customer information. Rest assured that we willnot rent or sell your personal information to anyone. To see ourprivacy policy please go to www.bmwusa.com/about/privacy.htmlor call 800-831-1117 to request a copy.

Please Check One: � Address Change � Ownership Change

� Mr. � Mrs. � Ms. Last Name First Name Middle Initial

Address: Number Street Apt./Suite

City State Zip AM Phone PM Phone

Email Cell Phone

Comments

VIN Current Date: _________________________________________Date of Change of Status: ______________________________Sold Privately � (Print name & address of new owner above, if known)

Purchased Privately � Exported �

Traded � Destroyed �

Lease Ended � Stolen �

Gifted � Never Owned �

Information Change CardPlease print new owner or update your customer informationFor immediate updates please contact the BMW Customer Relations Center at 1-800-831-1117, or at www.bmwusa.com/MyAccount.

The information provided by you will be used by BMW to updatenew owner and customer information. Rest assured that we willnot rent or sell your personal information to anyone. To see ourprivacy policy please go to www.bmwusa.com/about/privacy.htmlor call 800-831-1117 to request a copy.

Please Check One: � Address Change � Ownership Change

� Mr. � Mrs. � Ms. Last Name First Name Middle Initial

Address: Number Street Apt./Suite

City State Zip AM Phone PM Phone

Email Cell Phone

Comments

VIN Current Date: _________________________________________Date of Change of Status: ______________________________Sold Privately � (Print name & address of new owner above, if known)

Purchased Privately � Exported �

Traded � Destroyed �

Lease Ended � Stolen �

Gifted � Never Owned �

891792_Info Change Card_BMW.qxd:Info Change Card_BMW 1/6/11 3:18 PM Page 2

Owner/Driver Information:

Name _____________________________________________________________________

Address _____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

Owner/Driver Telephones:

Business _____________________________________________________________________

Home _____________________________________________________________________

Model ________________________________________________ Year_______________

VIN

Retail / In-Service Date _________________________________________________________

Trim Code ___________________________________ Color Code _____________________

Production Date _______________________________________________________________

License Plate Number _________________________________________________________

BMW Center Telephone Numbers:

Offices _____________________________________________________________________

Services _____________________________________________________________________

X1, X3, X5 & X6 2013

© 2012 BMW of North America, LLCWoodcliff Lake, New Jersey 07677The BMW name, model names and logo are registered trademarks.Printed in U.S.A. 05/12

SD92-427

*SD92-427* European model shown

More about BMW bmwusa.com 1-800-334-4BMW


Service and Warranty Information 2013X1X3 X5 X6


SD92-427 - BMWX3 xDrive28i X3 xDrive35i X5 xDrive35i X5 xDrive35d X5 xDrive50i X6 xDrive35i X6...

Documents

Transcript of SD92-427 - BMWX3 xDrive28i X3 xDrive35i X5 xDrive35i X5 xDrive35d X5 xDrive50i X6 xDrive35i X6...

*SD92-427* - BMWX3 xDrive28i X3 xDrive35i X5 xDrive35i X5 xDrive35d X5 xDrive50i X6 xDrive35i X6...

Documents

Transcript of *SD92-427* - BMWX3 xDrive28i X3 xDrive35i X5 xDrive35i X5 xDrive35d X5 xDrive50i X6 xDrive35i X6...

SD92-427 - BMWX3 xDrive28i X3 xDrive35i X5 xDrive35i X5 xDrive35d X5 xDrive50i X6 xDrive35i X6...

Transcript of SD92-427 - BMWX3 xDrive28i X3 xDrive35i X5 xDrive35i X5 xDrive35d X5 xDrive50i X6 xDrive35i X6...