Agile Coaching Challenges in Enterprise transformation

Anand Murthy Raj

What is Enterprise Agile Transformation?

• Alignment across the organization to improve customer satisfaction

• Alignment across an organization to improve employee morale and retention

• Redefined ability for an organization to react more effectively to change and opportunities

• An Opportunity to innovate and build meaningful business value more quickly

• An opportunity to move from IT mindset to Customer mindset

• Results in the whole organization with an agile mindset

• Creation of an environment that fosters learning by failure and experimentation

Dec 12, 2015 Image ref: https://alanminlunwu.files.wordpress.com/2010/04/organization-alignment.jpg2

What is Agile Coaching

Dec 12, 20153

� Agile coaching a dual flavor of coaching and mentoring.

� Is a journey of helping an agile team, in the context of

improving the understanding of their agile discipline.

� Enabler to improve their performance and deliver

customer value.

� It also involves helping individuals resulting in becoming

good professionals with human values.

� It enables an individual to undo certain behaviors andembrace the true behavior.

� It is a journey to get the best ability of the team to create innovative products

Mindset Challenges

Dec 12, 20154

I w

an

t to

se

e c

ha

ng

e, b

ut I

am

afr

aid

of

failu

re if I

em

bra

ce

ch

an

ge

STEP 1

Agile sucks

STEP 1

Agile sucks

STEP 4

Agile works for

us. Let us try

more

STEP 4

Agile works for

us. Let us try

more

STEP 2

Agile does not

works for us.

STEP 2

Agile does not

works for us.

STEP 3

Agile may work

for us but not for

our organization

STEP 3

Agile may work

for us but not for

our organization

STEP 5

Team excels. Let

us learn more

about Agile

STEP 5

Team excels. Let

us learn more

about Agile

I cannot move from my

comfort zone. I will resist the

change. I hate change and

feels insecure ..hence Agile

does not work

Understand Agile. A small desire

starts, but still want to resist the

change. I do not want change

When the world says it works it must

work. As I am still unsafe , I will still resist,

it may work for us but not for our

organization

Team sees agile working magically. I think

it works for us. Let us try more and explore

it fully. Team starts loving the

change".Team sees the change they want

to be..

Team believes in agile so their behavior and so their

business

Leadership believes in Agile. Supports

transformation with fast failure and

Kaizen mindsetDiagnostics

& planning sessions

I w

an

t to

be

a p

art

of

the

ch

an

ge

an

d e

xce

l w

ith

th

e

ch

an

ge

Coaching Challenges

Dec 12, 20155

I w

an

t to

se

e c

ha

ng

e, b

ut I

am

afr

aid

of

failu

re if I

em

bra

ce

ch

an

ge

STEP 1

Agile sucks

STEP 1

Agile sucks

STEP 4

Agile works for

us. Let us try

more

STEP 4

Agile works for

us. Let us try

more

STEP 2

Agile does not

works for us.

STEP 2

Agile does not

works for us.

STEP 3

Agile may work

for us but not for

our organization

STEP 3

Agile may work

for us but not for

our organization

STEP 5

Team excels. Let

us learn more

about Agile

STEP 5

Team excels. Let

us learn more

about Agile

• Build the belief in Agile

• Allow the teams to fail.

• Leadership protects the

teams

• Leadership : Continue to protect and trust

• Teach , Let the teams experiment.

• Let life in pupa germinate

• Leadership : Evaluate and start focusing

on Improvement

• Let the teams see and feel the change

• Teach the principles behind practices

• Leadership : Empower the team

• Coach on kaizen with Kata

• Coach to help unite all forces, be inspiring

• Coach the teams to take care of each others

fate..

• Real team is formed.

• Coach them to become customers’ eye and feel

• Let the team decide the best for customers

Leadership believes in Agile. Supports

transformation with fast failure and

Kaizen mindsetDiagnostics

& planning sessions

I w

an

t to

be

a p

art

of

the

ch

an

ge

an

d e

xce

l w

ith

th

e

ch

an

ge

Dec 12, 2015 Devdutt Pattanaik Ted Talks - https://www.youtube.com/watch?v=KcrUs8FAt40; Toyota Kata : Mike Rother6

Coaching Challenges- Leadership Team

Belief System Adoption systems

1. Transformation from “Deliver” to “Customer “

2. Change from “Managing” to “Leading”3. Manage the flow – user of new lean tools

4. Encourage Failure as learning opportunities

5. Advocate the behavior of “Put our careers with our teams ”6. Visualization of flow

Dec 12, 2015 Data source : https://www.youtube.com/watch?v=HAnw168huqA&feature=em-subs_digest-vrecs7

Coaching Challenges- Team

Flow System

Hostile

Frustration

Tension

Anxiety

Challenge

What? So

What?

Now

What?

Coaching Behavior change and Discipline

Dec 12, 20158

People are already doing their best; the problems are with the system. Only management

can change the system.

—

People are already doing their best; the problems are with the system. Only management

can change the system.

—W. Edwards Deming

Self Learning and Self Kaizen

Dec 12, 20159

Practical wisdom is a combination of moral skill and moral will.Good news – You don’t need be brilliant to be wiseBad news – Without wisdom being brilliant is not enough

- Aristotle

Whose approach is more relevant in today’s context ?

“By three methods we may learn wisdom: First, by reflection, which is noblest; Second, by imitation, which is easiest; Third by experience, which is the bitterest.”

-Confucius

Adam Smith Karl Marx

Efficiency Meaning