Scrap the change programme - it's the era of change platforms
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Transcript of Scrap the change programme - it's the era of change platforms
@HelenBevan @Jodi Olden #EdgeTalks
Scrap the programme – this is an era for change platforms
Source of image: Buildingchangetrust.org
Helen Bevan@HelenBevan
Jodi Brown @Jodi Olden
#EdgeTalks
@HelenBevan @Jodi Olden #EdgeTalks @HelenBevan @JodiOlden #EdgeTalks
The team todaySession lead: Helen Bevan @HelenBevan
Twitter monitor:Janet Wildman@JWildman1
Chat room monitor:Kate Pound@kateslater2
Session lead: Jodi Brown @JodiOlden
@HelenBevan @Jodi Olden #EdgeTalks @HelenBevan @JodiOlden #EdgeTalks
Joining in today and beyond• Please use the chat box to contribute continuously during the
web seminar• Please tweet using hashtag #EdgeTalks and the handle
@TheEdgenhs• Sign up to TheEdge.nhsiq.nhs.uk to continue the discussion• We will produce summaries of the discussions using Storify and
put on The Edge website• Join in the Tweetchat next Wednesday 8th July at 4-5pm (GMT)
using the hashtag #EdgeTalks
@HelenBevan @Jodi Olden #EdgeTalks @HelenBevan @JodiOlden #EdgeTalks
I amar prestar aen, Han mathon ne nen, Han mathon ne chae,
A han noston ned gwilith
The world is changed,I feel it in the water, I feel it in the Earth,I smell it in the air
Galadriel’s prologue: The Lord of the Rings: The Fellowship of the Ring
@HelenBevan @Jodi Olden #EdgeTalks
“In a world of mounting performance pressure, [organisations and change processes] need to evolve…the most successful will be those that
evolve into movements.
Success will be determined by their ability to mobilise, inspire and support an
ever-expanding array of participants extending far beyond their own four walls”
John Hagel, SXSW 2015http://www2.deloitte.com/us/en/pages/center-for-the-edge/articles/john-hagel-at-sxsw.html
@HelenBevan @TheEdgenhs #EdgeTalks @HelenBevan @Jodi Olden #EdgeTalks
@HelenBevan @Jodi Olden #EdgeTalks @HelenBevan @JodiOlden #EdgeTalks
Jeremy Heimens TED talk “What new power looks like” https://www.youtube.com/watch?v=j-S03JfgHEA
old power new power
Currency
Held by a few
Pushed down
Commanded
Closed
Transaction
Current
Made by many
Pulled in
Shared
Open
Relationship
@HelenBevan @Jodi Olden #EdgeTalks @HelenBevan @JodiOlden #EdgeTalks
The battle and balancing between the old and new power will be a defining feature of
society and business in the coming yearsJeremy Heimans and Henry Timms
Understanding new power, Harvard Business Review, December 2014 https://hbr.org/2014/12/understanding-new-power?utm_campaign=Socialflow&utm_source=Socialflow&utm_medium=Tweet
@HelenBevan @Jodi Olden #EdgeTalks @HelenBevan @JodiOlden #EdgeTalks
The battle and balancing between the old and new power will be a defining feature of
society and business in the coming yearsJeremy Heimans and Henry Timms
Understanding new power, Harvard Business Review, December 2014 https://hbr.org/2014/12/understanding-new-power?utm_campaign=Socialflow&utm_source=Socialflow&utm_medium=Tweet
The battle and balancing between old and new power will also be the defining feature of the
health and care system in the coming years
@HelenBevan @Jodi Olden #EdgeTalks @HelenBevan @JodiOlden #EdgeTalks
Jeremy Heimens TED talk “What new power looks like” https://www.youtube.com/watch?v=j-S03JfgHEA
old power new power
Currency
Held by a few
Pushed down
Commanded
Closed
Transaction
Current
Made by many
Pulled in
Shared
Open
Relationship
@HelenBevan @Jodi Olden #EdgeTalks
What is a platform? Some simple definitions…
“A raised level surface on which people or things can stand.”
“A raised floor or stage used by public speakers or performers so that they can be seen by their audience.”
“A raised structure standing in the sea from which oil or gas wells can be drilled or regulated.”
“A raised structure or orbiting satellite from which rockets or missiles may be launched.”
“The declared policy of a political party or group”
…flattening hierarchies
…new ideas and
discoveries
…diversity of thought
…with shared purpose
Definitions from Oxford Dictionary @HelenBevan @TheEdgenhs #EdgeTalksSource of content: Jodi Brown
@HelenBevan @Jodi Olden #EdgeTalks
What do these four have in common? They have:• excelled via their superior use of technology• embraced partnerships and external innovation• built interactive communities• embraced an entirely new way of doing business: the
platform.
Adapted from: http://www.philsimon.com/books/the-age-of-the-platform/
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The power of the platform“Facebook, YouTube, Twitter and their lesser cousins have proved the power of the platform. They have shown that if
your average 21st century citizen is given the tools to connect and the freedom to create, they will do so with
enthusiasm, and often with an originality that blindsides the so-called creative industries. …..
Good leadership is no longer about ‘taking charge’ or imposing a strategic vision but about creating the
platforms that allow others to flourish and create” Ashoka
http://www.virgin.com/unite/entrepreneurship/what-does-leadership-mean-in-the-21st-century
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Research by IBM
200841% of leaders considered they were successful in managing change
201420% of leaders considered they were successful in managing change
Source: Jorgensen, Bruel & Franke, Making change work….while the work keeps changing” quoted in Foster F (2015) “Using crowdsourcing to deliver transformational change
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Page 62, Business ecosystems come of age, Deloitte University Press http://d2mtr37y39tpbu.cloudfront.net/wp-content/uploads/2015/04/DUP_1048-Business-ecosystems-come-of-age_MASTER_FINAL.pdf
and new power?
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Joy’s Law: No matter who you are, most of the smartest people work for someone else
Bill Joy, Sun Microsystems
“It’s become a kind of ‘Joy’s Law’ for the networked era—the best resources and capabilities always lie somewhere else.”
Greg Satellhttp://www.digitaltonto.com/2015/4-things-you-should-know-about-platforms/?
ct=t%28Why_Some_Movements_Succeed_5_31_2015%29
Platforms give access to resources
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Platforms engage emotions
Source of image:http://www.kinshipenterprise.com/
“Social technologies allow people not only to consume but to share and make together for social good.”
Clay Shirky, 2015http://www.kinshipenterprise.com/_blog/Blog/post/Experience-Wholeness-Enterprise-Social-Networks-esn/#.VZP7VBtVikr
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Is your change process a cathedral or a bazaar?
http://www.unterstein.net/su/docs/CathBaz.pdf
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• systematic “change management”
• too often, leaders prescribe outcome and method of change in a top-down way
• change is experienced by people at the front line as “have to” (imposed) rather than “want to” (embraced)
Change Programmes
• everyone (including service users and families) can help tackle the most challenging issues
• value diversity of thought• connect people, ideas and
learning• Role of formal leaders is to
create the conditions and get out of the way
Change Platforms
“Tear down the walls”
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Platforms to change platforms
“Change comes naturally when individuals have a platform that allows them to
identify shared interests and to brainstorm solutions.”
Gary Hamel & Michele Zanini (2014)http://www.mckinsey.com/insights/organization/build_a_change_platform_not_a_change_program
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What is a change platform?“What’s needed is a real-time, socially constructed approach to change, so that the leader’s job isn’t to
design a change program but to build a change platform — one that allows anyone to initiate
change, recruit confederates, suggest solutions, and launch experiments.”
Gary Hamelhttp://
www.mckinsey.com/insights/organization/build_a_change_platform_not_a_change_program
@HelenBevan @Jodi Olden #EdgeTalks
“In a connected world, power no longer emanates from the top of the heap, but the centre of the
network.”Greg Satell, 2015
Greg Satell: http://www.digitaltonto.com/2015/how-power-is-shifting-from-corporations-to-platforms/
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Evolving kinds of change platforms:
1. Connecting platforms
2. Mobilisation platforms
3. Learning platforms
4. Knowledge platforms
5. Crowdsourcing platformsThey overlap!
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Platform principles have long been part of change practice
• Building on traditions in the field of organisation development of communities of interest and communities of practice
• Technology enables us to connect more widely and at greater speed
Source of image: Socialserviceinstitute.sg
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Case study: Giff Gaff“The mobile network run by you”
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https://www.youtube.com/watch?v=CMDKkTuLUHw
http://www.breakdengue.org/
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The Academy of Fabulous NHS Stuff
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A platform for Trust-wide transformationLeeds Teaching Hospitals NHS Trust & Clever TogetherWayFinder – a Crowdsourcing methodology and platform • Step 1: 4,500 staff and stakeholders shared 45,000 contributions to
• co-create The Leeds Way – a redefinition of their vision and their values
• co-design a five year strategy – a shared agreement of what needs to happen to achieve their vision
• co-define a new behavioural framework – a new agreement of the acceptable ways in which staff will live their values embedded into recruitment, induction, training and appraisals
• Step 2: WayFinder local – every department trained to use its own crowdsourcing platform • 19 clinical service units trained • A new way of working – online workshops – to ensure staff always
have a say in what’s happening in the Trust, bringing people together to co-create solutions.
Examples of results:• Staff satisfaction is up / buy-in to vision and values at an all time
high / complaints down 17% / 18weeks RTT down by 66% / CQC acknowledgement of staff engagement and impact on quality and safety
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Carousal: shows all active challenges open for staff participation
Live activity feed
Click here to submit an idea
Gamification
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An example of i-matter in action:“Idea to implementation in 22 hrs”
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• Board sponsorship and buy-in• Clearly linked to Trust vision, values and strategy• A culture that promotes engagement and values staff• A clear systemic process for innovation and innovators• A meaningful innovation strategy• “No idea is bad” rule• Demonstrate quick measurable wins• Take the good with the bad (don’t succumb to risk-aversion)• Keep it live and fresh• Build in rewards: say “thank you” and recognise contributions• Informal innovation champions > organisational radicals
What makes a social innovation platform successful?
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http://www.insme.org/files/open-innovation-handbook
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Discussion
• What are the characteristics of effective change platforms?
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Effective change platforms: Encourage individuals to tackle significant organisational challenges foster honest and forthright discussion of root causes and, in the
process, develop a shared view of the thorniest barriers elicit dozens (if not hundreds) of potential solutions rather than
seeking to coalesce prematurely around a single approach; the goal is first to diverge, then to converge
focus on generating a portfolio of experiments that can be conducted locally to help prove or disprove the components of a more general solution, as opposed to developing a single grand design
encourage individuals to take personal responsibility for initiating the change they want to see and give them the resources and tools necessary to spur their thinking and imaginationsGary Hamel & Michele Zanini (2014)
http://www.mckinsey.com/insights/organization/build_a_change_platform_not_a_change_program
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Because there’s a problem….
Source of quote: Harold JarcheSource of image: http://gotcll.com/about-2/
Gettinginformation off the
internet is like taking a drink from a fire hydrant
Mitchell Kapor
@HelenBevan @Jodi Olden #EdgeTalks @HelenBevan @JodiOlden #EdgeTalks
What is the best way to spread new knowledge?
Source of data: Nick Milton http://
www.nickmilton.com/2014/10/why-knowledge-transfer-through.html
Social connection/discussion is 14 times more effective
than written word/best practice
databases/toolkits etc.
Source of image: www.happiness-one-quote-time.blogspot.com
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Platforms as the new documentation
Source of image:Flickr user acaben
@HelenBevan @Jodi Olden #EdgeTalks Source: Oliver Benson
If you’re a programmer, you don’t even bother reading the manual, you simply
use stackoverflow to answer all your questions”
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http://www.slideshare.net/Downes/connectivism-and-personal-learning?next_slideshow=1
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100,000
2,000
20,000
65
348
25,000+
120 14,000
inc
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The school is being formally evaluated by the Chartered Institute for Personnel and Development
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21,000 active usersActivists from 120
countries@theedgenhs:
500,000+ Twitter impressions
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• The biggest-ever digital campaign for EMAP (Health Service Journal and Nursing Times)
• 14,000 contributors to the joint campaign to “challenge top down change”
• Ground-breaking: the first-ever crowd-sourced theory of change in the NHS
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What does the NHS workforce think? 14,000 contributors recently identified 10 barriers to change:
Confusing strategies
Over controlling leadership
Perverse incentivesStifling innovation
Poor workforce planning
One way communication
Inhibiting environment
Undervaluing staff
Poor project management
Playing it safe
Source: Health Service Journal, Nursing Times, NHS Improving Quality, “Change Challenge” March 2015
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What does the NHS workforce think? 14,000 contributors recently identified 11 building blocks for change:
Inspiring & supportive leadership
Collaborative working
Thought diversityAutonomy & trust
Smart use of resources
Flexibility & adaptability
Long term thinking
Nurturing our people
Fostering an open culture
A call to action
Source: Health Service Journal, Nursing Times, NHS Improving Quality, “Change Challenge” March 2015
Challenging the status quo
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We have supported NHS Change Day for three years
• 800,000 pledges in 2014
• 4 X the local activity/connectivity in 2015 compared to 2014
• #nhschangeday: 130m impressions
• Facebook impressions 253,999
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Our change platforms
We won the Harvard Business
Review/McKinsey global
challenge for creating “leaders
everywhere”
Identified as one of the most significant “stealth revolutionaries” in
healthcare (source: Social Media in the NHS)
“Probably the most widely read, impactful NHS paper globally,
challenging the “Five Year Forward View””
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Is your change process a cathedral or a bazaar?
http://www.unterstein.net/su/docs/CathBaz.pdf
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How can we create a thriving bazaar?
Keep it open to spark innovation and growth
Start small, let it evolveDesign for participation
Learn from your hackers (or those
that break the rules)
Lower the barriersto experimentation(promote constant experiments)
Lead by example
http://chimera.labs.oreilly.com/books/1234000000774/ch02.html#government_as_a_platform
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How to create a change platform• Be clear about your intention or goal:• Solve a problem?• Learn from others?• Create solutions?• Mobilise for change?• Spread innovation?
• Articulate your mission• Set out your objectives and the stages in your
process
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How to create a change platform• Identify the people you want in your community• Identify how to reach them• Find a platform • Existing or new • Free or paid for
• Measure the outcomes (all the way through)
• Engage your community• Set their expectations• Keep the connections flowing• Convert ideas to actions• Always, always follow up
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”If people give to a cause, they expect a relationship, not a transaction”
Nilofer Merchant
Once you start down this path, you have to follow up and continue
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Platforms are only as good as the people leading them
Source of image: www.activationjourney.com
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“Even the smallest creature can
change the world”Galadriel to FrodoLord of the Rings
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1. Follow us on Twitter @HelenBevan @JodiOlden
2. Subscribe to
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References (1/2)Ashoka (2014) What does leadership mean in the 21st century?Berg O (2014) The Collaboration Pyramid revisitedBriggs D (2015) The elements of council as a platformDeloitte University Press (2015) Business ecosystems come of ageDeloitte University Press (2014) The power of platformsFoster F (2015) Using crowdsourcing to deliver transformational change (not yet published)Hagel J (2015) John Hagel at SXSW 2015: Narratives, platforms and movementsHagel J (2014) Platforms are not created equal: harnessing the full potential of platformsHamel G, Zanini J (2014) Build a change platform not a change programHealth Services Journal, Nursing Times, NHS Improving Quality (2015) ‘Change Challenge’ interactive toolkitHeimans J (2014) What new power looks like [YouTube]Heimens J, Timms J (2014) Understanding “New Power”
@HelenBevan @Jodi Olden #EdgeTalks @HelenBevan @JodiOlden #EdgeTalks
Innovations- Kontor Väst (2013) Open innovation – a handbook for Researchers [White Paper]Ivanov E (2013) The Strength WithinJarche H (2014) The Seek > Sense > Share Framework Milton N (2014) Why knowledge transfer through discussion is 14 times more effective than writingO’Reilly T (2010) Government as a platformPearce D (2013) Social business discussions are the new documentationRaymond E S (2001) The Cathedral and the BazaarSatell G (2015) 4 things you should know about platformsSatell G (2012) How power is shifting from corporations to platformsSchillinger C (2015) Forget social networks, think social impact [YouTube]Scrivens J (2015) Enabling the experience of wholeness within enterprise social networksSimon P (2011) The Age of the Platform
References (2/2)
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Other stuff
• http://www.slideshare.net/Meedabyte/becoming-platforms-harnessing-the-power-of-communities-beyond-crowdsourcing-and-openness?qid=d3fb5432-e5ac-4d13-a7a7-d9604f4dfd9b&v=default&b=&from_search=8
• http://www.slideshare.net/InfoEcon/the-rise-of-platforms-and-what-it-means-for-business?qid=d3fb5432-e5ac-4d13-a7a7-d9604f4dfd9b&v=default&b=&from_search=1
@HelenBevan @TheEdgenhs #EdgeTalks
@HelenBevan @Jodi Olden #EdgeTalks @HelenBevan @JodiOlden #EdgeTalks
More articles found during research, not included in slide deck
• http://platformed.info/platform-thinking-business-model/
• http://platformed.info/why-business-models-fail-pipes-vs-platforms/
• http://shiftsurrey.org/wp-content/uploads/2014/04/Shift_Guide_interactive100414.pdf