Scott Mooney, Alejandro Arroyo, Melissa Sanders, Julia Eklund & Elizabeth May.
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Transcript of Scott Mooney, Alejandro Arroyo, Melissa Sanders, Julia Eklund & Elizabeth May.
Scott Mooney, Alejandro Arroyo, Melissa Sanders, Julia Eklund & Elizabeth May
Agenda
Mission Statement Organization Strategy Market Analysis Competitive Priorities Operation Strategy Process Choice Quality Strategy & Control Supply Chain Selection Demand Management Costs Inventory Management Questions?
Mission Statement
“To offer unique, dynamic combinations of food to your average college student in a light hearted environment when you really want it!”
Menu
Organization Strategy
Environmental Scanning College students Upper class
Core Competencies Lighthearted & hip environment Ideal hours
Core Processes New Service/ Product Development Process Customer Relationship Process
Market Analysis
Market Segment
Target Market-male and female college students aged 18-24
Needs assessment Location/ Hours
Order Winners fun and unique atmosphere the unique combinations of food
Competitive Priorities
Unique menu selection with a variety of options
Quality & good tasting food
Fast service
Long hours of operation
Operations Strategy
Order Fulfillment Make-to-Order
Inventory Strategy Types of Inventory: Ingredients & Supplies
Ingredients: Lot size = 1 week’s inventory Safety Stock = 2 day’s inventory
Supplies: Lot Size = 1 week’s inventory Safety Stock = 1 week’s inventory
Inputs
Ingredients: Pork shoulder Brisket Hot dogs Pasta Potatoes Tortilla chips Onions Flour Eggs Sugar Spices
Supplies: PlatesNapkinsCupsUtensils
Equipment
Commercial fryer Steam tables Commercial oven Commercial char broiler Commercial sink Refrigerator & freezer Dishwasher Soft Drink Machine Mini-Fridge Cash Register & Credit/Debit card swipe
Process Choice- Job Shop
Customer involvement= HIGH
Resource Flexibility Products= HIGH Employees= MODERATE
Capital intensity=LOW
Quality Strategy – Total Quality Management
Continuous Improvement Continuous Quality
Improvement Initiative (CQI)
Customer Satisfaction
Continuous Quality Improvement
Structure – Assets the Establishment Possesses Process – Activities/Tasks Output – Immediate End-Product Outcome – End Result and Customer Satisfaction
Quality Controls - Inputs
Supplier Quality Reliability Local
Employee Training Ordering/Receiving Cooking Identifying & Eliminating Waste
HACCP Program – Food Safety
Quality Controls - Outputs
CQI Initiative and Customer Satisfaction Conformance to Specifications – Consistent
Quality Value – Efficient Processes yield Low Costs Fitness for Use – Unique Dishes, Late Hours Support – Customer Support Psychological Impressions – Atmosphere &
Experience Restaurant Quality – Customer Experience Employee Training
Supplier Selection
Competency Capacity Commitment Control Cash Cost Consistency Culture Clean Communication
Demand Management
Monday Tuesday Wednesday Thursday Friday Saturday Sunday0
50100150200250300
Weekly Customers
Total Customers
0 5 10 15 20 25 30 35 400
2
4
6
8
10
12
Forecasting
Trend progression
Months
Dem
and
Demand Management
Queue Management
X-bar
R-bar
Start up Costs & Fixed Costs
Item Price per Amount Needed Total Amount Paid at StartRefridgerators $2,694.24 2 $5,388.48Freezer $5,000.00 1 $5,000.00Dining Furniture $275.00 4 $1,100.00Logo Sign $551.48 2 $1,102.96Main Menu Board $350.00 1 $350.00Sink $100 3 $300.00Cash register $175 1 $175.00Credit card Machine $120 1 $120.00Soda Machine $1,275 1 $1,275.00Stove & Oven $3,800 1 $3,800.00Dish Washer $4,000 1 $4,000.00Commercial Char brolier $847 1 $847.00Commercial Fryer $840 1 $839.50Small Refigerator $1,500 1 $1,500.00TOTAL START UP COSTS $25,797.94
Item Amount Needed Total Amount for YearRent 2,200.00$ 26,400.00$ Wages 3,584.00$ 43,008.00$ Taxes 200.00$ 2,400.00$ Utilities 750.00$ 9,000.00$ Insurance 500.00$ 6,000.00$ Supplies 300.00$ 3,600.00$ TOTAL FIXED ANNUAL COSTS 90,408.00$
Variable Costs
Product Cost Per Unit PricePulled Pork Pancakes $3.15 $6.50
Brisket Cheesesteak $4.10 $8.50
Macaroni & Cheese $2.34 $4.50
Hot Dogs $1.94 $4.00
Pretzels $2.03 $4.00
Fries $1.92 $4.00
Nachos $4.22 $8.50
Onion Rings $3.05 $6.00
Tater Tots $2.11 $4.50
Inventory Management
Periodic System Cut costs Establishes a routine
Orders placed on WednesdayTwo Day Safety Stock
Pulled Pork Pancakes 9Brisket Cheesesteak 11Special Shack Weiner 10Mac N' Queso 55Pretzels (Crazy Cinnamon) 43Pretzels (Plain) 11Pretzels (Salted) 14Fries (Regular) 20Fries (Sweet Potato) 20Fries (Parmesian) 12Nachos 12Onion Rings 41Tater Tots 12
Questions??