Scorpion Motor Noise - JE BB (part)-1
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Transcript of Scorpion Motor Noise - JE BB (part)-1
Excellence in motors since 1959 Page : 1
Project Title : Automotive Motor Noise
Prepared By:
Peter Zhou
Excellence in motors since 1959 Page : 2
Define PhaseDefine Phase
Team Charter
Project Leader : Peter Zhou
Name Functional Area Reporting to 1. Paul Tsang HA Q&R xxxx2. CL Chiang C&S Shaft xxxx3. JN Ta Corp. Engg xxxx4. Howard IP Corp. Engg xxxx5. Peter Lai HA Engg xxxx6. LapLeong Ma HA Q&R xxxx7. Pierre Wong JENA xxxx
Excellence in motors since 1959 Page : 3
Define PhaseDefine PhaseProblem Statement :End customer from N.A. complained about NVH issue (i.e. abnormal noise) by shaft gear mating when installed inside the pump unit. All inventory in N.A. has been rejected for sorting in China. For this brand new designed pilot product there was no objective noise measurement standard developed at both sides for grinding noise inspection at certain sensitive frequency (e.g. 1K and 2K Hz)
Goal/Objective Statement :To reduce the current grinding noise defect rate from current 20000 PPM to 5000 PPM with well established shop floor outgoing inspection standard
Projected Business Benefits :Increased market share with further business business expansion; Significant savings on both customer field returned/sorting and shop floor process scrap; Industry NVH application standard development, etc
Excellence in motors since 1959 Page : 4
Define PhaseDefine Phase
Defect DefinitionDefect DefinitionCustomer Complained Two Typical Defects From Field Application- Noise Level Too Loud from Specific High Speed Range (i.e. Speed 10)
- Abnormal Grinding Noise From Specified Frequency Bands Defined
as Human Being Comfortable Zone (i.e. 1 KHz and 2 KHz ). A New
Product Characteristic Has Been Developed As “ Sound Quality” For
Measurement
Before the customer complaints there were no specific technical spec. available.
All field rejection was based on customer subjective judgement.
Excellence in motors since 1959 Page : 5
Define PhaseDefine Phase
Defect Graphic Demonstration By Sound MeasurementDefect Graphic Demonstration By Sound Measurement
Excellence in motors since 1959 Page : 6
Practical Problem Statement:
Customer CTQ (Y): Sound Quality of Gear Mating
Measurable y’s: Noise dBA Level and Sound Quality Index
Continuous or Attribute y? Continuous
Unit: dBA
Sound Quality
Defect: 20000 PPM
Customer Specification: To Be Developed By the Team
Define PhaseDefine Phase
Excellence in motors since 1959 Page : 7
Define Phase
Process Trend Chart - BaselineProcess Trend Chart - Baseline
20000
0
5000
10000
15000
20000
25000
30000
Nov Jan Mar Apr May June JulyMeasureMeasure AnalyzeAnalyze ImproveImprove ControlControl RealizationRealization
BASELINEBASELINE
GOALGOAL
Excellence in motors since 1959 Page : 8
Rating ofImportance to
Customer7 9 8 9 9 7
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Mot
or T
otal
Leng
thM
otor
Sha
ft T.
I.R.
Inpu
t/Out
put
Bal
anci
ng
Mot
or G
rindi
ngN
oise
Mot
or V
ibra
tion
Ass
'y M
otor
Sha
ftC
once
ntric
ity Total
Process Step Process Input
1 LaminationHeight
9 0 0 0 0 0 63
2 Shaft Burrs 0 0 0 9 0 0 81
3 Shaft TeethT.I.R.
0 0 7 3 0 90
4Shaft TeethCrowning Value 0 0 0 9 0 0 81
5 Shaft T.I.R. 0 3 3 3 7 127
6 Input BracketConcentricity
0 0 0 0 1 7 58
7 Output BracketConcentricity
0 0 0 0 1 7 58
8 Input BearingConcentricity
0 0 0 0 1 5 44
9 Output BearingConcentricity
0 0 0 0 1 5 44
10ProductBalancing Spec 0 0 9 0 1 0 81
11Lam. ScrewHoleConcentricity
0 0 0 0 0 9 63
12 013 014 015 016 017 018 019 020 0
0
Total 63 0 96 252
99 280
0 0 0 0 0 0 0 0 0
Lower Spec
TargetUpper Spec
Cause and EffectMatrix
This table provides the initial input to the FMEA. When each of the output variables (requirements) arenot correct, that represents potential "EFFECTS". When each input variable is not correct, thatrepresents "Failure Modes".
1. List the Key Process Output Variables2. Rate each variable on a 1-to-10 scale to importantance to the customer3. List Key Process Input Variables4. Rate each variables relationship to each output variable on a 1-to-10 scale5. Select the top input variables to start the FMEA process; Determine how each selected inputvarable can "go wrong" and place that in the Failure Mode column of the FMEA.
Measure PhaseMeasure Phase
Excellence in motors since 1959 Page : 9
Sub-Assembly ComponentsSub-Assembly Components
Process Capability MeasurementProcess Capability Measurement
Measure PhaseMeasure Phase
Excellence in motors since 1959 Page : 10
Customer Requirement(Output Variable) Measurement Technique %R&R or P/T
Ratio
UpperSpecLimit
TargetLowerSpecLimit
Cp Cpk SampleSize Date Actions
Shaft Crowning Shaft Teeth Mahr Mchine 77% 7.5 5 0 * -1.34 150 Nov-03 Need to Train Operator for CorrectMeasurement Method
Shaft T.I.R. T.I.R. Indicator 52.88% 0.05 0.025 0 0.8 0.77 37 Nov-03 Need to Change the MeasurementGate Immediately
Input Balancing Input Balancing Meter 8.90% 800 400 0 0.91 0.72 32 Nov-03 Good Gage
Output Balancing Balancing Meter 9.27% 800 400 0 1 0.7 32 Nov-03 Good Gage
Output Hub T.I.R. Hub T.I.R. Indicator 6.09% 0.1 0.05 0 1.17 0.92 31 Nov-03 Good Gage
Key Process Output VariableCapability Status Sheet
Measure PhaseMeasure Phase
Excellence in motors since 1959 Page : 11
-6 -4 -2 0 2 4 6 8 10
LSL USL
Process Capability Analysis For Shaft eeth Crowning Value
USLTargetLSLMeanSample NStDev (Within)StDev (Overall)
Z.BenchZ.USLZ.LSLCpk
Cpm
Z.BenchZ.USLZ.LSLPpk
PPM < LSLPPM > USLPPM Total
PPM < LSLPPM > USLPPM Total
PPM < LSLPPM > USLPPM Total
10.0000 *
5.0000 -1.3379
1501.570871.64989
-4.03 7.22-4.03-1.34
*
-3.84 6.87-3.84-1.28
1000000.00 0.00
1000000.00
999972.66 0.00
999972.66
999938.84 0.00
999938.84
Process Data
Potential (Within) Capability
Overall Capability Observed Performance Exp. "Within" Performance Exp. "Overall" Performance
Within
Overall
2.00.5-1.0-2.5-4.0-5.5
95% Confidence Interval for Mu
-1.05-1.15-1.25-1.35-1.45-1.55-1.65-1.75
95% Confidence Interval for Median
Variable: History
-1.70000
1.47945
-1.60368
Maximum3rd QuartileMedian1st QuartileMinimum
NKurtosisSkewnessVarianceStDevMean
P-Value:A-Squared:
-1.10000
1.85800
-1.07218
1.90000 0.00000-1.40000-2.50000-6.10000
150-3.6E-01-1.3E-012.71302
1.64713-1.33793
0.3030.431
95% Confidence Interval for Median
95% Confidence Interval for Sigma
95% Confidence Interval for Mu
Anderson-Darling Normality Test
Descriptive Statistics
Incoming Shaft Crowning Value CapabilityIncoming Shaft Crowning Value Capability
Measure PhaseMeasure Phase
Excellence in motors since 1959 Page : 12
0.0450.0350.0250.0150.005
95% Confidence Interval for Mu
0.0300.0250.020
95% Confidence Interval for Median
Bare Shaft TIR
2.00E-02
8.70E-03
2.23E-02
Maximum3rd QuartileMedian1st QuartileMinimum
NKurtosisSkewnessVarianceStDevMean
P-Value:A-Squared:
3.00E-02
1.39E-02
2.94E-02
5.00E-023.40E-022.50E-021.80E-025.00E-03
37-4.7E-010.2352281.14E-041.07E-022.58E-02
0.5400.310
95% Confidence Interval for Median
95% Confidence Interval for Sigma
95% Confidence Interval for Mu
Anderson-Darling Normality Test
Descriptive Statistics
0.060.050.040.030.020.010.00-0.01
USLLSL
Process Capability Analysis for Bare Shaft TIR
PPM TotalPPM > USLPPM < LSL
PPM TotalPPM > USLPPM < LSL
PPM TotalPPM > USLPPM < LSL
PpkPPLPPUPp
Cpm
CpkCPLCPUCp
StDev (Overall)StDev (Within)Sample NMeanLSLTargetUSL
20695.9512458.49 8237.47
17111.9110395.49 6716.43
0.00 0.00 0.00
0.750.800.750.77
*
0.770.820.770.80
0.01077380.0104519
370.02583780.0000000
*0.0500000
Exp. "Overall" PerformanceExp. "Within" PerformanceObserved PerformanceOverall Capability
Potential (Within) Capability
Process Data
Within
Overall
Incoming Shaft T.I.R. CapabilityIncoming Shaft T.I.R. Capability
Measure PhaseMeasure Phase
Excellence in motors since 1959 Page : 13
Misc:Tolerance:Reported by:Date of study:Gage name:
0
13
12
11
21
Xbar Chart by OP
Sam
ple
Mean
Mean=11.60UCL=11.92
LCL=11.28
0
1.5
1.0
0.5
0.0
21
R Chart by OP
Sam
ple
Range
R=0.315
UCL=0.8109
LCL=0
10 9 8 7 6 5 4 3 2 1
12.8
11.8
10.8
Part_No
OPOP*Part_No Interaction
Ave
rage
1 2
21
13
12
11
10OP
By OP10 9 8 7 6 5 4 3 2 1
13
12
11
10Part_No
By Part_No%Contribution %Study Var
Part-to-PartReprodRepeatGage R&R
100
50
0
Components of Variation
Perc
ent
Gage R&R (ANOVA) for Shaft Teeth Mahr M/CTwo-Way ANOVA Table With Interaction
Source DF SS MS F P
Part_No 9 11.5875 1.2875 5.1344 0.01148OP 1 11.5282 11.5282 45.9730 0.00008OP*Part_No 9 2.2568 0.2508 5.1881 0.00011Repeatability 40 1.9333 0.0483Total 59 27.3058
Shaft Teeth CH Value Gage R&R
%ContributionSource VarComp (of VarComp)
Total Gage R&R 0.49172 74.00 Repeatability 0.04833 7.27 Reproducibility 0.44339 66.72 OP 0.37591 56.57 OP*Part_No 0.06748 10.15Part-To-Part 0.17279 26.00Total Variation 0.66451 100.00
StdDev Study Var %Study Var %ToleranceSource (SD) (5.15*SD) (%SV) (SV/Toler)
Total Gage R&R 0.701229 3.61133 86.02 72.23 Repeatability 0.219848 1.13222 26.97 22.64 Reproducibility 0.665875 3.42925 81.68 68.59 OP 0.613118 3.15756 75.21 63.15 OP*Part_No 0.259760 1.33776 31.87 26.76Part-To-Part 0.415680 2.14075 50.99 42.82Total Variation 0.815176 4.19816 100.00 83.96
Number of Distinct Categories = 1
GR&R Study For Shaft Teeth CH Mahr M/CGR&R Study For Shaft Teeth CH Mahr M/C
Operator w/ incorrect Measure Method
Measure PhaseMeasure Phase
Excellence in motors since 1959 Page : 14
In-Process Assembly DataIn-Process Assembly Data
Measure PhaseMeasure Phase
Excellence in motors since 1959 Page : 15
800700600500400300200
95% Confidence Interval for Mu
550500450400
95% Confidence Interval for Median
Balancing Input
399.463
114.947
430.791
Maximum3rd QuartileMedian1st QuartileMinimum
NKurtosisSkewnessVarianceStDevMean
P-Value:A-Squared:
540.537
190.619
534.178
799.000581.625481.750376.000211.500
32-1.8E-010.36406920557.4143.379482.484
0.6620.268
95% Confidence Interval for Median
95% Confidence Interval for Sigma
95% Confidence Interval for Mu
Anderson-Darling Normality Test
Descriptive Statistics
10008006004002000
USLLSL
Process Capability Analysis for Balancing Input
PPM TotalPPM > USLPPM < LSL
PPM TotalPPM > USLPPM < LSL
PPM TotalPPM > USLPPM < LSL
PpkPPLPPUPp
Cpm
CpkCPLCPUCp
StDev (Overall)StDev (Within)Sample NMeanLSLTargetUSL
14441.1814019.40 421.79
15805.5315297.00 508.52
0.00 0.00 0.00
0.731.110.730.92
*
0.721.100.720.91
144.539146.841
32482.484 0.000
*800.000
Exp. "Overall" PerformanceExp. "Within" PerformanceObserved PerformanceOverall Capability
Potential (Within) Capability
Process Data
Within
Overall
Input Balancing Process CapabilityInput Balancing Process Capability
Measure PhaseMeasure Phase
Excellence in motors since 1959 Page : 16
Misc:Tolerance:Reported by:Date of study:Gage name:
0
35.3
35.2
35.1
35.0
34.9
34.8
BA
Xbar Chart by Operator
Sam
ple
Mean
Mean=35.00UCL=35.04LCL=34.96
0
0.10
0.05
0.00
BA
R Chart by Operator
Sam
ple
Range
R=0.021
UCL=0.06861
LCL=0
10 9 8 7 6 5 4 3 2 1
35.2
35.1
35.0
34.9
34.8Serial
OperatorOperator*Serial Interaction
Ave
rage
A B
BA
35.3
35.2
35.1
35.0
34.9
34.8Operator
By Operator10 9 8 7 6 5 4 3 2 1
35.3
35.2
35.1
35.0
34.9
34.8Serial
By Serial%Contribution %Study Var %Tolerance
Part-to-PartReprodRepeatGage R&R
140120100
80604020
0
Components of Variation
Perc
ent
Gage R&R (ANOVA) for Stator Lam. Height Two-Way ANOVA Table With Interaction
Source DF SS MS F P
Serial 9 0.65816 0.0731289 127.550 0.00000Operator 1 0.00169 0.0016900 2.948 0.12013Operator*Serial 9 0.00516 0.0005733 1.318 0.28850Repeatability 20 0.00870 0.0004350Total 39 0.67371
U9845 Stator Lamination Heigt Gage R&R%ContributionSource VarComp (of VarComp)
Total Gage R&R 0.000539 2.88 Repeatability 0.000478 2.56 Reproducibility 0.000061 0.32 Operator 0.000061 0.32Part-To-Part 0.018163 97.12Total Variation 0.018701 100.00
StdDev Study Var %Study Var %ToleranceSource (SD) (5.15*SD) (%SV) (SV/Toler)
Total Gage R&R 0.023206 0.119513 16.97 23.90 Repeatability 0.021862 0.112587 15.99 22.52 Reproducibility 0.007785 0.040092 5.69 8.02 Operator 0.007785 0.040092 5.69 8.02Part-To-Part 0.134769 0.694061 98.55 138.81Total Variation 0.136753 0.704276 100.00 140.86
Number of Distinct Categories = 8
GR&R Study For Lamination Height CaliperGR&R Study For Lamination Height Caliper
Good Gage
Measure PhaseMeasure Phase
Excellence in motors since 1959 Page : 17
Misc:Tolerance:Reported by:Date of study:Gage name:
0
0.06
0.05
0.04
0.03
0.02
BA
Xbar Chart by Operator
Sam
ple
Mean
Mean=0.04025UCL=0.04307LCL=0.03743
0
0.010
0.005
0.000
BA
R Chart by Operator
Sam
ple
Range
R=0.0015
UCL=0.004901
LCL=0
10 9 8 7 6 5 4 3 2 1
0.06
0.05
0.04
0.03
0.02
Serial
OperatorOperator*Serial Interaction
Ave
rage
A B
BA
0.06
0.05
0.04
0.03
0.02
Operator
By Operator10 9 8 7 6 5 4 3 2 1
0.06
0.05
0.04
0.03
0.02
Serial
By Serial%Contribution %Study Var %Tolerance
Part-to-PartReprodRepeatGage R&R
100
50
0
Components of Variation
Perc
ent
Gage R&R (ANOVA) for Output Bracket Hub (T.I.R) Two-Way ANOVA Table With Interaction
Source DF SS MS F P
Serial 9 0.0075725 0.0008414 43.8986 0.00000Operator 1 0.0000025 0.0000025 0.1304 0.72631Operator*Serial 9 0.0001725 0.0000192 2.5556 0.03864Repeatability 20 0.0001500 0.0000075Total 39 0.0078975
Output Bracket Hub T.I.R. Gage R&R
%ContributionSource VarComp (of VarComp)
Total Gage R&R 1.33E-05 6.09 Repeatability 7.50E-06 3.43 Reproducibility 5.83E-06 2.66 Operator 0.00E+00 0.00 Operator*Serial 5.83E-06 2.66Part-To-Part 2.06E-04 93.91Total Variation 2.19E-04 100.00
StdDev Study Var %Study Var %ToleranceSource (SD) (5.15*SD) (%SV) (SV/Toler)
Total Gage R&R 3.65E-03 1.88E-02 24.68 18.81 Repeatability 2.74E-03 1.41E-02 18.51 14.10 Reproducibility 2.42E-03 1.24E-02 16.32 12.44 Operator 0.00E+00 0.00E+00 0.00 0.00 Operator*Serial 2.42E-03 1.24E-02 16.32 12.44Part-To-Part 1.43E-02 7.38E-02 96.91 73.84Total Variation 1.48E-02 7.62E-02 100.00 76.19
Number of Distinct Categories = 6
GR&R Study For Output Hub T.I.R. IndicatorGR&R Study For Output Hub T.I.R. Indicator
Good Gage
Measure PhaseMeasure Phase
Excellence in motors since 1959 Page : 18
Measurement Device : BK 4188 Sound Meter w/ MicrophoneAcoustic Room : 40 dBA Environment Chamber Installation Distance : 26.5 cm Above the PartPC Software : B&K Sound Quality 7698 SystemSound Frequency : 1000 Hz 2000 Hz
Measure PhaseMeasure Phase
Sound Level MeasurementSound Level Measurement
Measured Sound Level (dBA) Will Be Transformed Into Discrete Data In the Specified Frequency, Which Will Be
Added Up Together as the Sound Quality Index.
Excellence in motors since 1959 Page : 19
Speed 10
Frequ
ency
949290888684
3.0
2.5
2.0
1.5
1.0
0.5
0.0
Mean88.89StDev2.793N 16
Histogram (with Normal Curve) of Speed 10
Spee
d 10
95.0
92.5
90.0
87.5
85.0
Boxplot of Speed 10
Descriptive Statistics: dba-10 Variable N N* Mean SE Mean StDev Minimum Q1 Median Q3
dba-10 32 0 88.856 0.535 3.024 84.800 86.100 88.400 90.800
Variable Maximum
dba-10 95.000
Measure PhaseMeasure Phase
Sound Level Data at High Speed 10Sound Level Data at High Speed 10
No Customer Spec. Available Now!
Excellence in motors since 1959 Page : 20
Measure PhaseMeasure Phase
b. Abnormal Noise Defect From Shop floor Per Subjective Standardb. Abnormal Noise Defect From Shop floor Per Subjective Standard
Sound Quality Index Will be Referred If There Was Any ConfusionSound Quality Index Will be Referred If There Was Any Confusion
DPMO Z-Score Cpk Sigma Level
14000 2.20 0.73 3.7
Excellence in motors since 1959 Page : 21
QFD - Noise (1)QFD - Noise (1)
Sta
ckin
g P
ositi
on
Lam
inat
ion
Hei
ght
Fitti
ng D
imen
sion
Ang
le
Wire
Ten
sion
Spi
ndle
Spe
ed
Tric
klin
g A
mou
nt
Tric
klin
g Ti
me
Sur
face
Fin
ishi
ng
Rou
ndne
ss
T.I.R
.
Bal
anci
ng In
put
Cut
ting
Dep
th
Cut
ting
Leng
th
Inpu
t T.I.
R.
Lam
inat
ion
heig
ht
Sur
face
Lev
elin
g
Scr
ew ID
Wire
Ten
sion
Spi
ndle
Spe
ed
Coi
l Hei
ght
Pre
ssur
e
Pus
h-of
f For
ce
Con
cent
ricity
Pre
ssur
e
Pus
h-of
f For
ce
Con
cent
ricity
Shaft Diameter, Crowning value, T.I.R.,Knurling Height, Roundness5Magnet wire Diameter, Coating 2Commutator Roundness, Bar-to-bar, Surface finishing 3Cooling fan ID, Roundness 2Lamination Height, Surface Finishing, Resistance 3Magnet wire Diameter, Tension Strength, Coating 2
Lamination Height, Surface Finishing, Resistance4
Carbon brush Hardness, Resistance 2Ball bearing -input ID, OD, Roundness, Oil Content 3Ball bearing - output ID, OD, Roundness, Oil Content 3Bracket-input ID, OD, Surface Finishing, Roundness, Eccentric, Height5Bracket -output ID, OD, Surface Finishing, Roundness, Eccentric, Height5
57.8
+0.2
/- 0
mm
34.5
+ 0
/- 0.
5 m
m
24.9
+/-
0.1
mm
7.5
+/- 0
.2 d
eg
1000
~ 1
200
g
4.6
~ 5.
6 m
l eac
h
95-9
6 / 1
10-1
11 s
ec
3.5
- 5.5
um
3.0u
m m
ax
0.01
mm
Max
1.8
mm
Max
20 m
m M
ax
0.01
mm
Max
35.0
+/- 0
.25
mm
0.20
Max
3000
g
17.5
mm
Max
700
- 300
0
20kg
Min
60 k
g M
in
72 27 72 72 18 18 36 36 27 27 42 9 27 27 24 36 36 36 12 12 27 12 141 12 141
Matrix
StrongMedium
Weak
Weight
931
Process CapabilityHow Importance
Armature Ass'y
Coi
l Win
ding
Stator Ass'y
Stat
or W
eldi
ng
Part Characteristic Values
Process Parameters (Hows)Bracket Ass'y
Impo
rtan
ce Stac
king
Com
mut
ator
Fitt
ing
Coi
l Win
ding
Tric
klin
g
Com
m. T
urni
ng
Arm
atur
e B
alan
cing
Inpu
t Bra
cket
Fitti
ng B
earin
g
Process Parameter Values
Rot
or
Stat
or
Bra
cket
Part Characteristics (Whats)
Onp
ut B
rack
et
Fi
tting
Bea
ring
1st Priority - Bracket Ass’y
Analyze PhaseAnalyze Phase
Excellence in motors since 1959 Page : 22
Qua
lity
Con
trol
Mai
nten
ance
Mis
take
Pro
ofin
g
Trai
ning
Stacking Position 2 2 2 2 1 16Lamination Height 3 1 1 2 1 6Fitting Dimension 3 3 2 3 2 108Angle 3 2 1 3 2 36Wire Tension 4 3 3 2 2 144Spindle Speed 2 2 2 1 1 8Trickling Amount 4 3 3 5 2 360Trickling Time 4 1 2 4 2 64Surface Finishing 3 1 1 3 2 18Roundness 3 3 2 3 2 108T.I.R. 3 2 1 3 2 36Balancing Input 5 1 1 4 1 20Cutting Depth 4 1 1 3 2 24Cutting Length 4 1 1 3 2 24Input T.I.R. 4 3 2 3 1 72Lamination height 3 2 2 2 1 24Surface Leveling 3 2 1 2 1 12Screw ID 4 3 3 3 3 324Wire Tension 4 3 3 2 2 144Spindle Speed 2 2 2 1 1 8Coil Height 3 2 2 2 1 24Pressure 3 2 1 2 1 12Push-off Force 3 2 1 2 1 12Concentricity 4 3 2 3 3 216Pressure 3 2 1 2 1 12Push-off Force 3 2 1 2 1 12Concentricity 4 3 2 3 3 216
Fitting Armature To Output Bracket Shaft Turning Freedom 4 3 3 3 2 216
Screw Fastening 3 2 2 3 1 36Shaft Output T.I.R 4 3 3 3 2 216
Fitting Carbon Brush 0Dimension 3 2 2 2 1 24Push-off Force 3 2 2 2 1 24
Fina
l Ass
'y
Final Ass'y
Cooling Fan Fitting
Arm
atur
e As
s'y
Stacking
Commutator Fitting
Coil Winding
Trickling
Comm. Turning
Armature Balancing
Stat
or A
ss'y
Stator Welding
Coil Winding
Bra
cket
Ass
'y
Input Bracket Fitting Bearing
Onput Bracket Fitting Bearing
Remark
Planning Requirement
Seve
rity
Diff
icul
ty
Freq
uenc
y
Process Parameters (WHAT)
Production Requirement (HOWS)
Abili
ty to
Det
ect
Tota
l Poi
nt
Process Parameter Values
Impo
rtan
ce
Proc
ess
Cap
abili
ty
QFD - Noise (2)QFD - Noise (2)
1st Priority to Monitor Noise
Analyze PhaseAnalyze Phase
Excellence in motors since 1959 Page : 23
Pareto Analysis Of QFD Process PlanningPareto Analysis Of QFD Process Planning
0
50
100
150
200
250
Analyze PhaseAnalyze Phase
Excellence in motors since 1959 Page : 24
Item# Process / Product ParameterKey process Inputs
Variables [KPIVs](X's)
Key Process OutputsVariables
[KPOVs} (Y's)
Levels of Interest (for each input)
[Process Limit] Specification (for
each input)
Appropriate Test(s) / Analysis
Is Input Vital
(Yes/No)?Comments
1 Armature Stacking Gear Teeth Crowning
Abnormal Noise (dBA/Sound
Quality)
Positive and Negative >5 Multi-Vari Yes
Samples from one
shift
2 Armature Balancing Input BalancingAbnormal Noise
(dBA/Sound Quality)
200 - 1200 mg.cm 500 mg.cm Multi-Vari Yes
Samples from one
shift
3 Armature Balancing Output BalancingAbnormal Noise
(dBA/Sound Quality)
200 - 1200 mg.cm 500 mg.cm Multi-Vari Yes
Samples from one
shift
4 Fitting Armature Into Bracket Bracket Shaft TIRAbnormal Noise
(dBA/Sound Quality)
0.010 - 0.018 mm Nil T-Test No
Samples from one
shift
KPIV Matrix
Analyze PhaseAnalyze Phase
Excellence in motors since 1959 Page : 25
67.5 68.5 69.5 70.5 71.5 72.5 73.5
95% Confidence Interval for Mu
67.8 68.3 68.8 69.3
95% Confidence Interval for Median
Variable: dB
A-Squared:P-Value:
MeanStDevVarianceSkewnessKurtosisN
Minimum1st QuartileMedian3rd QuartileMaximum
67.7576
0.4020
67.7714
0.2710.529
68.4333 0.6439
0.4146670.436417-1.63033
6
67.700067.850068.300069.150069.3000
69.1091
1.5794
69.2286
TIR: 0.004
Anderson-Darling Normality Test
95% Confidence Interval for Mu
95% Confidence Interval for Sigma
95% Confidence Interval for Median
Descriptive Statistics
67.5 68.5 69.5 70.5 71.5 72.5 73.5
95% Confidence Interval for Mu
67 68 69 70 71 72 73 74
95% Confidence Interval for Median
Variable: dB
A-Squared:P-Value:
MeanStDevVarianceSkewnessKurtosisN
Minimum1st QuartileMedian3rd QuartileMaximum
66.8151
1.5271
67.6000
0.4050.206
69.9800 2.5489
6.4970.626605-2.47711
5
67.600067.900068.700072.700073.3000
73.1449
7.3245
73.3000
TIR: 0.006
Anderson-Darling Normality Test
95% Confidence Interval for Mu
95% Confidence Interval for Sigma
95% Confidence Interval for Median
Descriptive Statistics
67.5 68.5 69.5 70.5 71.5 72.5 73.5
95% Confidence Interval for Mu
67.5 68.5 69.5 70.5 71.5 72.5
95% Confidence Interval for Median
Variable: dB
A-Squared:P-Value:
MeanStDevVarianceSkewnessKurtosisN
Minimum1st QuartileMedian3rd QuartileMaximum
68.0654
0.9817
67.9000
0.1420.923
70.1000 1.6386
2.685-1.5E-01-3.8E-01
5
67.900068.550070.300071.550072.2000
72.1346
4.7086
72.2000
TIR: 0.002
Anderson-Darling Normality Test
95% Confidence Interval for Mu
95% Confidence Interval for Sigma
95% Confidence Interval for Median
Descriptive Statistics
0 1 2 3 4 5 6 7 8 9 10
95% Confidence Intervals for Sigmas
Bartlett's Test
Test Statistic: 6.505
P-Value : 0.039
Levene's Test
Test Statistic: 1.776
P-Value : 0.208
Factor Levels
0.002
0.004
0.006
Test for Equal Variances for dB
Kruskal - Wallis Test For Shaft T.I.R. - (1)Kruskal - Wallis Test For Shaft T.I.R. - (1)
Analyze PhaseAnalyze Phase
Excellence in motors since 1959 Page : 26
Kruskal-Wallis Test: dB versus TIR
Kruskal-Wallis Test on dB
TIR N Median Ave Rank Z0.002 5 70.30 10.7 1.250.004 6 68.30 6.3 -1.410.006 5 68.70 8.9 0.23Overall 16 8.5
H = 2.35 DF = 2 P = 0.310H = 2.35 DF = 2 P = 0.308 (adjusted for ties)
P-Value: 0.889A-Squared: 0.186
Anderson-Darling Normality Test
N: 16StDev: 1.60834Average: -0.0000000
3210-1-2
.999
.99
.95
.80
.50
.20
.05
.01
.001
Prob
abilit
y
RESI1
Normal Probability Plot
Shaft T.I.R. is Not
KPIV
Kruskal - Wallis Test For Shaft T.I.R. - (2)Kruskal - Wallis Test For Shaft T.I.R. - (2)
Analyze PhaseAnalyze Phase
Excellence in motors since 1959 Page : 27
2000 500
79
78
77
76
75
74
73
72
output balancing
S1_d
BA
5
-1
Multi-Vari Chart for Speed 1dBA by crowning/output/input balancing
input balancingvaluecrowning
2000 500
83.5
82.5
81.5
80.5
79.5
output balan
S5_d
BA
5
-1
Multi-Vari Chart for S5_dBA by crowning/output/input balancing
input balanc
valuecrowning
2000 500
91.8
90.8
89.8
88.8
87.8
86.8
85.8
output balan
S10_
dBA
5
-1
Multi-Vari Chart for S10_dBA by crowning/output/input balancing
input balanc
valuecrowning
Ch/Input/Outputare KPIVs
for dBA
Multi-Vari Study for KPIV - dBAMulti-Vari Study for KPIV - dBA
Analyze PhaseAnalyze Phase
Excellence in motors since 1959 Page : 28
2000 500
41
36
31
output balancing
S1_lo
ud
5
-1
Multi-Vari Chart for S1_loud by crowning/output/input balancing
input balancing
valuecrowning
2000 500
60
55
50
output balancing
S5_lo
ud
5
-1
Multi-Vari Chart for S5_loud by crowning/output/input balancing
input balancing
valuecrowning
2000 500
90
80
70
output balancing
S10_
loud
5
-1
Multi-Vari Chart for S10_loud by crowning/output/input balancing
input balancing
valuecrowning
Ch/Input/Outputare KPIVs
for Loudness
Multi-Vari Study for KPIV - Sound LoudnessMulti-Vari Study for KPIV - Sound Loudness
Analyze PhaseAnalyze Phase
Excellence in motors since 1959 Page : 29
Two-Sample T-Test and CI: S1_dBA, Shaft TIR
Two-sample T for S1_dBA
Shaft TI N Mean StDev SE Meana 8 75.34 2.63 0.93b 8 75.86 3.81 1.3
Difference = mu (a) - mu (b)Estimate for difference: -0.5295% CI for difference: (-4.03, 2.98)T-Test of difference = 0 (vs not =): T-Value = -0.32P-Value = 0.753 DF = 14Both use Pooled StDev = 3.27
1 2 3 4 5 6 7 8 9
95% Confidence Intervals for Sigmas
b
a
70 75 80
Boxplots of Raw Data
S1_dBA
F-TestTest Statistic: 0.478P-Value : 0.351
Levene's TestTest Statistic: 1.507P-Value : 0.240
Factor Levels
a
b
Test for Equal Variances for S1_dBA
a b
70
75
80
Shaft TIR
S1_d
BA
Boxplots of S1_dBA by Shaft TI(means are indicated by solid circles)
70 72 74 76 78 80 82
95% Confidence Interval for Mu
73 74 75 76 77 78
95% Confidence Interval for Median
Variable: S1_dBA
A-Squared:P-Value:
MeanStDevVarianceSkewnessKurtosisN
Minimum1st QuartileMedian3rd QuartileMaximum
73.1374
1.7400
73.5455
0.3580.355
75.3375 2.63166.92554
0.4712670.568964
8
71.300073.900074.950077.400079.9000
77.5376
5.3561
78.2158
Shaft TIR: a
Anderson-Darling Normality Test
95% Confidence Interval for Mu
95% Confidence Interval for Sigma
95% Confidence Interval for Median
Descriptive Statistics
a=0.010
b=0.018
Shaft T.I.R. is Not
KPIV
Two Sample T-test For Shaft T.I.R.Two Sample T-test For Shaft T.I.R.
Analyze PhaseAnalyze Phase
Excellence in motors since 1959 Page : 30
Improve PhaseImprove Phase
Problem Statement:Problem Statement:
To optimize assembly process setting with minimum sound level (dBA) and To optimize assembly process setting with minimum sound level (dBA) and sound quality indexsound quality index
Objective:Objective:
223 3 full factorial design to optimize the sound level and sound quality indexfull factorial design to optimize the sound level and sound quality index
Study Factor:Study Factor:
A Shaft teeth crowning value (Lo: -1, Hi: +5)A Shaft teeth crowning value (Lo: -1, Hi: +5)
B Armature input balancing (Lo: 500, Hi: 2000)B Armature input balancing (Lo: 500, Hi: 2000)
C Motor output balancing (Lo: 500, Hi: 2000)C Motor output balancing (Lo: 500, Hi: 2000)
Response Interest:Response Interest:
1) Sound level (dBA)1) Sound level (dBA)2) Sound Quality Index2) Sound Quality Index
Excellence in motors since 1959 Page : 31
Scorpion Motor Speed Range:Scorpion Motor Speed Range:
a.a. Speed 10 - High Speed Speed 10 - High Speed (Sound Level & Sound Quality)(Sound Level & Sound Quality)
b.b. Speed 5 - Medium Speed Speed 5 - Medium Speed (Sound Quality Only)(Sound Quality Only)
c.c. Speed 1 - Low Speed Speed 1 - Low Speed (Sound Quality Only)(Sound Quality Only)
All the three speeds are interested in this DOE study, All the three speeds are interested in this DOE study, Which means the process optimization should resolveWhich means the process optimization should resolveall three speeds abnormal noise issue.all three speeds abnormal noise issue.
Improve PhaseImprove Phase
Excellence in motors since 1959 Page : 32
Improve PhaseImprove Phase
crowningvalue
inputbalancing
outputbalancing Speed 10
-1 500 500 94.65 500 500 88.35 500 2000 93.8-1 2000 500 87-1 500 500 88.65 2000 500 85.95 2000 2000 85.35 2000 2000 86.9-1 2000 2000 86.7-1 500 2000 88-1 2000 2000 88.8-1 2000 500 925 2000 500 85.95 500 2000 89.25 500 500 90.2-1 500 2000 91
crowningvalue
inputbalancing
outputbalancing Speed 1 Speed 5 Speed 10
-1 500 500 40.5 51 82.15 500 500 30.9 50.8 70.25 500 2000 41.6 68.3 97.9-1 2000 500 34.9 51.8 71.7-1 500 500 31.3 51.1 715 2000 500 29.4 48.8 63.75 2000 2000 29.9 50.6 68.25 2000 2000 32.5 49.7 68.8-1 2000 2000 44.3 57.9 67.9-1 500 2000 43.6 56.2 68.9-1 2000 2000 36.3 55 67-1 2000 500 34.2 49.1 75.95 2000 500 32.3 44.7 65.45 500 2000 36 51.6 79.75 500 500 36.9 56.6 82.6-1 500 2000 38.8 57.1 85.5
Sound Level (dBA)Sound Level (dBA) Sound QualitySound Quality
Excellence in motors since 1959 Page : 33
Speed 10Speed 10 – High Speed Sound Level (dBA)– High Speed Sound Level (dBA)
Improve PhaseImprove Phase
Excellence in motors since 1959 Page : 34
0.0 0.5 1.0 1.5 2.0 2.5
C
BC
ABC
AB
A
AC
B
Pareto Chart of the Standardized Effects(response is Speed 10, Alpha = .05)
A: crowningB: input baC: output b
-2 -1 0 1
-1.5
-1.0
-0.5
0.0
0.5
1.0
1.5
Standardized Effect
No
rma
l S
co
re
B
Normal Probability Plot of the Standardized Effects(response is Speed 10, Alpha = .05)
A: crowningB: input baC: output b
Improve PhaseImprove Phase
DOE Study On Sound Level dBADOE Study On Sound Level dBA
Excellence in motors since 1959 Page : 35
crowning val input balanc output balan
87.4
88.2
89.0
89.8
90.6
Sp
ee
d 1
0
Main Effects Plot Speed 10 dBA Means
86
88
90
86
88
90crowning val
input balanc
output balan
-1
5
500
2000
Interaction Plot For Speed 10 dBA
Improve PhaseImprove Phase
DOE Study On Sound Level dBADOE Study On Sound Level dBA
Excellence in motors since 1959 Page : 36
543210-1-2-3-4-5
3
2
1
0
Residual
Freq
uenc
y
Histogram of Residuals
151050
86420
-2-4-6-8
Observation Number
Res
idua
l
I Chart of Residuals
Mean=-3.6E-15
UCL=6.755
LCL=-6.755
9190898887
5
0
-5
Fit
Res
idua
l
Residuals vs. Fits
210-1-2
5
0
-5
Normal Plot of Residuals
Normal Score
Res
idua
l
Residual Plot For dBA Mean
Improve PhaseImprove Phase
DOE Study On Sound Level dBADOE Study On Sound Level dBA
Excellence in motors since 1959 Page : 37
Hi
Lo1.0000D
New
Cur
d = 1.0000
MinimumSpeed 10
y = 85.90
500.0
2000.0
500.0
2000.0
-1.0
5.0input ba output bcrowning
[5.0000] [2000.0] [500.0]
Improve PhaseImprove Phase
Sound Level (dBA) Control OptimizationSound Level (dBA) Control Optimization
Input Balance Plays Dominant to Reduce dBA
Excellence in motors since 1959 Page : 38
86.10
85.90
91.50
89.25
87.75
89.50
89.50
91.60output balan
input balanc
crowning val
5-1
2000
500
2000
500
Cube Plot for Speed 10 dBA
Improve PhaseImprove Phase
The optimal set-up for a minimum sound level (dBA) should be:
Crowning value - 5, input balancing - 2000, output balancing - 500
Excellence in motors since 1959 Page : 39
Speed 1– Low Speed Sound QualitySpeed 1– Low Speed Sound Quality
Excellence in motors since 1959 Page : 40
210
A
C
B
AB
AC
ABC
BC
Pareto Chart of the Standardized Effects(response is Speed 1, Alpha = .10)
A: crowningB: input baC: output b
210-1-2
1.5
1.0
0.5
0.0
-0.5
-1.0
-1.5
Standardized Effect
No
rma
l S
co
re
A
C
Normal Probability Plot of the Standardized Effects(response is Speed 1, Alpha = .10)
A: crowningB: input baC: output b
Improve PhaseImprove Phase
DOE Study On Sound Quality - Speed 1DOE Study On Sound Quality - Speed 1
Excellence in motors since 1959 Page : 41
output balaninput balanccrowning val
38
37
36
35
34
Sp
eed
1
Main Effects Plot for Speed1 Sound Quality
41
36
3141
36
31
crowning val
input balanc
output balan
2000
500
5
-1
Interaction Plot for Speed1 Sound Quality
Improve PhaseImprove Phase
DOE Study On Sound Quality - Speed 1DOE Study On Sound Quality - Speed 1
Excellence in motors since 1959 Page : 42
-6 -4 -2 0 2 4 6
0
1
2
3
4
Residual
Fre
quen
cy
Histogram of Residuals
0 5 10 15
-10
0
10
Observation Number
Res
idua
l
I Chart of Residuals
Mean=-3.8E-15
UCL=11.12
LCL=-11.12
31 32 33 34 35 36 37 38 39 40
-5
0
5
Fit
Res
idua
l
Residuals vs. Fits
-2 -1 0 1 2
-5
0
5
Normal Plot of Residuals
Normal Score
Res
idua
l
Residual Plot For Sound Quality Mean
Improve PhaseImprove Phase
Excellence in motors since 1959 Page : 43
78.95
76.30
72.30
72.05
75.00
78.20
75.05
76.95
-1 5
crowning val
input balanc
output balan
500
2000
500
2000
Cube Plot (data means) for Speed 1
Improve PhaseImprove Phase
The optimal set-up for a minimum sound quality should be:
Crowning value - 5, input balancing - 2000, output balancing - 2000
Excellence in motors since 1959 Page : 44
Speed 5– Medium Speed Sound QualitySpeed 5– Medium Speed Sound Quality
Improve PhaseImprove Phase
Excellence in motors since 1959 Page : 45
210
C
B
AB
A
ABC
BC
AC
Pareto Chart of the Standardized Effects(response is Speed 5, Alpha = .10)
A: crowningB: input baC: output b
2.52.01.51.00.50.0-0.5-1.0-1.5-2.0
1.5
1.0
0.5
0.0
-0.5
-1.0
-1.5
Standardized EffectN
orm
al S
co
re
B
C
Normal Probability Plot of the Standardized Effects(response is Speed 5, Alpha = .10)
A: crowningB: input baC: output b
Improve PhaseImprove Phase
DOE Study On Sound Quality - Speed 5DOE Study On Sound Quality - Speed 5
Excellence in motors since 1959 Page : 46
output balaninput balanccrowning val
55.8
54.6
53.4
52.2
51.0
Sp
ee
d 5
Main Effects Plot for Speed 5 Sound Quality Mean58
53
4858
53
48
crowning val
input balanc
output balan
2000
500
5
-1
Interaction Plot for Speed5 Sound Quality Mean
Improve PhaseImprove Phase
DOE Study On Sound Quality - Speed 5DOE Study On Sound Quality - Speed 5
Excellence in motors since 1959 Page : 47
2000
500
2000
5005-1
output balancing
input balancing
crowning value
68.50
88.8077.20
67.45
64.55
76.4076.55
73.80
Cube Plot (data means) for Speed 10
Improve PhaseImprove Phase
The optimal set-up for a minimum sound quality should be:
Crowning value - 5, input balancing - 2000, output balancing - 500
Excellence in motors since 1959 Page : 48
31.20
30.85
38.80
33.90
40.30
34.55
41.20
35.90output balan
input balanc
crowning val
5-1
2000
500
2000
500
Cube Plot for Speed1 Sound Quality Mean
50.15
46.75
59.95
53.70
56.45
50.45
56.65
51.05output balan
input balanc
crowning val
5-1
2000
500
2000
500
Cube Plot for Speed5 Sound Quality Mean
68.50
64.55
88.80
76.40
67.45
73.80
77.20
76.55output balan
input balanc
crowning val
5-1
2000
500
2000
500
Cube Plot for Speed10 Sound Quality Index
Improve PhaseImprove Phase
The Optimal Process Set-up In Each Speed is :
Crowning value - 5,
Input balancing - 2000,
Output balancing - 500
Excellence in motors since 1959 Page : 49
70.5 73.0 75.5 78.0 80.5
200015001000500
2000
1500
1000
500
input balancing
outp
ut b
alan
cing
Contour Plot of Speed 10
Hold values: crowning:-1.0
52.5 55.0 57.5
200015001000500
2000
1500
1000
500
input balancing
outp
ut b
alan
cing
Contour Plot of Speed 5
34 36 38 40
543210-1
2000
1500
1000
500
crowning value
outp
ut b
alan
cing
Contour Plot of Speed 1
Improve PhaseImprove Phase
Excellence in motors since 1959 Page : 50
Improve PhaseImprove Phase
KPIV Set Up Optimization From DOE Study KPIV Set Up Optimization From DOE Study
Key Process Input Variables
(KPIV - Xs)SoundLevel(dBA)Speed
10Speed
1Speed
5Speed
10Shaft Teeth Crown 5 5 5 5Armature Input Balance 2000 2000 2000 2000Motor Output Balance 500 2000 500 500
Sound Qual i ty
Output (Y)
Crowning value – 5 Input balancing – 2000 Output balancing - 500
Excellence in motors since 1959 Page : 51
Improve PhaseImprove Phase
a. Restricted Noise dBA Spec.: USL<a. Restricted Noise dBA Spec.: USL<9090 dBAdBA, LSL>40 dBA , LSL>40 dBA
9184777063564942
LSL USLProcess Data
Sample N 16StDev(Within) 1.47754StDev(Overall) 1.74767
LSL 40Target *USL 92Sample Mean 85.5312
Potential (Within) Capability
CCpk 5.87Overall Capability
Pp 4.96PPL 8.68PPU 1.23Ppk
Cp
1.23Cpm *
5.87CPL 10.27CPU 1.46Cpk 1.46
Observed PerformancePPM < LSL 0.00PPM > USL 0.00PPM Total 0.00
Exp. Within PerformancePPM < LSL 0.00PPM > USL 5.99PPM Total 5.99
Exp. Overall PerformancePPM < LSL 0.00PPM > USL 107.23PPM Total 107.23
WithinOverall
Process Capability of Speed 10
Excellence in motors since 1959 Page : 52
Control PhaseControl Phase
BeforeBefore AfterAfter
Assembly Line Scrap – Abnormal NoiseAssembly Line Scrap – Abnormal Noise
Excellence in motors since 1959 Page : 53
Control PhaseControl Phase
b. Abnormal Noise Defect From Shopfloorb. Abnormal Noise Defect From Shopfloor
DPMO Z-Score Cpk Sigma Level
4000 2.65 0.88 4.15
Excellence in motors since 1959 Page : 54
Control PhaseControl Phase
T.I.R. Meter ImprovementT.I.R. Meter Improvement
Before
After
BK Sound Meter DeviceBK Sound Meter Device
Hardw
areSoftw
are
Excellence in motors since 1959 Page : 55
Control PhaseControl Phase
Excellence in motors since 1959 Page : 56
Sample
Sam
ple C
o un
t
60544842363024181261
20
15
10
5
0
_ _NP=4.47
UCL=10.79
LCL=0
Before After
111
1
N P Chart of Defect _ 1 by N ature
Tests performed with unequal sample sizes
Assembly Line SPC – Abnormal NoiseAssembly Line SPC – Abnormal Noise
Control PhaseControl Phase
Excellence in motors since 1959 Page : 57
Control PhaseControl Phase
JE Qual i ty Document Revi sion Ti tl e Responsibl e Due Date Status
DBDQC-CL-HC010-14 Rev.4 WPUN88C0127A Bracket Comm-Quality Control Checklist Simon Tan Nov-03 Done
DBDQC-CL-HC010-12 Rev.3 WPUN88C0126C Bracket Comm-Quality Control Checklist
Simon Tan Dec-03 Done
9708197 Rev.03 Teeth Helica Gear Drawing Peter Lai Dec-03 Done
DBDQC-HA-QC010-01 Rev.02 Scorpion Motor R35000 (U9835)PFMEA Peter Zhou Mar-04 Done
DBEBC-PC-R101006 Rev.03 WPUN98B02005D W.I. Ping Zhao Jan-03 Done
DBEBC-EN-R350001 Rev.01 Noise Measurement Standard JN Ta Jan-03 Done
Corrective Activities Implementation Corrective Activities Implementation
Excellence in motors since 1959 Page : 58
Process Trend Chart - AchievementProcess Trend Chart - Achievement
20000
15000
8000
5500 5000 4600
0
5000
10000
15000
20000
25000
30000
Nov Jan Feb Mar Apr May June JulyMeasureMeasure AnalyzeAnalyze ImproveImprove ControlControl RealizationRealization
BASELINEBASELINE
GOALGOAL
Control PhaseControl Phase
Excellence in motors since 1959 Page : 59
JEHA Customer Situation Settlement
13 13
0
5
10
15
20
25
30
35
40
45
50
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
#CS
0.0
20.0
40.0
60.0
80.0
100.0
120.0
SCT/DCT
Sev erity 2-X Sev erity 1
# of CS cases Ent. DCT
SCT DCT Entitlement
JEHA Customer Situation Settlement
21 19
0
5
10
15
20
25
30
35
40
45
50
w5 w6 w7 w8 w9 w10 w11 w12 w13 w14 w15 w16
#CS
0.0
20.0
40.0
60.0
80.0
100.0
120.0
SCT/DCT
Sev erity 2-X Sev erity 1
# of CS cases Ent. DCT
SCT DCT Entitlement
BeforeBefore AfterAfter
Control PhaseControl Phase
Customer Field Return – High Noise Customer Field Return – High Noise