Scientific discovery vs customer need
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Transcript of Scientific discovery vs customer need
“scientific discovery” versus “customer need”amsterdam mba, 2014innovation management
ning liujaejung seokivanc ozuolmez
consumers are key guide and compass when it comes to
innovation. their view should always be followed
linear models of innovation
demand pull2nd generation innovation management model
mid 60s - 70s european origins
1 2 3 4 5
market needs r&d
marketing dept. manufacturing
sales
“without wants [demand or need] no problems would exist. without knowledge they could
not be solved”(Schmookler, 1966: 11-12)
“scientific or technological discovery” vs. “customer or management need”
breakthrough - incrementaltime (as technological lifecycle)
façade (classification)
semiconductor
first transistor: Bell Labs, 23 December 1947first semiconductor chip: Fairchild Semiconductor Corp, 1961
semiconductor
first transistor: Bell Labs, 23 December 1947first semiconductor chip: Fairchild Semiconductor Corp, 1961
Microsoft’s Windows
Window 3.0 Window 95 Window 98
Window XP Window Vista Window 8
conclusion
breakthrough vs incrementalconsumers have no idea to guide a breakthrough innovation, but their view is precious to improve existing products and
services.
timeearly stages of a technology; more push.
late stages of a technology, more expectations, demand pull
façadeeffect of consumer demand is more visible on delivery side.
in business model innovations, consumer demand might have less effect.
“If I had asked people what they wanted, they would have said faster
horses.”
(Henry Ford)
consumers are key guide and compass when it comes to innovation.
their view should always be followed
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