Welcome to the first ever IT Sharecase at UCSF. We have an exciting day planned! We invite you to explore and:• Learn about UCSF IT services and systems at presentations. The schedule is below and descriptions are on the next page• Visit the exhibit hall and atrium featuring live, hands-on demonstrations. See the back of this program for a full list and map• Talk with an "IT Guru" who will answer any and all of your IT questions (booths 47-48 and A12-A13)

Track Location 10:00 - 10:45 10:45 - 11:30 11:30 - 12:15 12:15 - 1:00 1:00 - 1:45 1:45 - 2:30 2:30 - 3:15 3:15 - 4:00

Robertson 1

Financial information – vision for the

future

Videoconference at UCSF – yes, you can do that

Reimbursements with MyExpense and your Mobile

Device

UCSF Desktop Support

Consolidation

IT Leadership in the Hot Seat

Conference Room 3

Data center virtualized services

Robertson 2 Microsoft Word tips and tricks

Microsoft Excel tips and tricks

Apple iOS tips and tricks

The most useful Apps for your

smartphone and tablet

Service Desk demo of calls &

chats

Conference Room 4

Adobe Acrobat tips and tricks

Email Tips and Tricks

Research & Learning

Conference Room 1

Collaborating with the UCSF Library

Wiki

Research data services:

MyResearch, IDR, Academic Research Services

International Research at

UCSF

REDCap Overview

Trinity: virtual tumor board &

multidisciplinary care technology

Enabling Real-Time Quantitative

Imaging for Clinical

Applications with cloud, mobile and

open-source computing

Network and wireless

improvements (including

EDUROAM)Next gen voice

at UCSF (10:25AM)

Expo Hall

Raffles: iPad, Roku, Kindle, $50 gift cards

Raffles: iPad, Roku, Kindle, $50 gift cards

Atrium

Business Solutions

Conference Room 2

Lunch

Tips & Tricks

Expo Hall

IT Guru at Your Service

Tools & Infrastructure

Using Drupal

Using Qualtrics: stop monkeying

around with unsophisticated survey programs

Securing your home network

(including using Crashplan)

Using ChatterWhy and when to

use Salesforce

Expo Hall Exhibits Open Expo Hall Exhibits open

SCHEDULE HIGHLIGHTS9:00 - 9:45 Chancellor's Keynote and Innovation Awards in Robertson Plenary

10:00 Exhibits Open Sessions Begin

12:15 - 1:00 Lunch Games and Prizes

1:00 Sessions Resume

2:30 - 3:15 IT Leadership in the Hot Seat

3:15 Games and Prizes

Business SolutionsData center virtualized servicesChris Orsine, Kraig Kluba, Kevin Barney Conference Room 3 | 10:00 - 10:45Data Center Services are managed Information Technology Services that ensure critical data and applications are high performance and remain available according to the customer’s requirements. Services include Physical Hosting, Virtual Hosting, Managed Firewall, and Data Storage & Backup. These services allow customers to focus on their specific IT objectives without the overhead of maintaining their own IT environment.

Financial information – vision for the futureJohn Ellis, Lori CrippsRobertson 1 | 10:45 - 11:30Learn how UCSF is developing a shared vision across the campus for financial and operational reporting. Recent events and projects provide a timely opportunity to develop a new Reporting solution which will provide the needed infrastructure, tools and data to make informed decisions at all levels of the organization. This presentation will not only discuss the current strategy, but will also demonstrate the recently launched PI Portfolio reporting tool.

Videoconference at UCSF – yes, you can do that Daniel Azarcon, Neal Johnson Robertson 1 | 11:30-12:15Attend this session for a review of UCSF Videoconferencing capabilities, options, demos, costs and support.

Reimbursements with MyExpense and your Mobile DeviceGail KawakamiRobertson 1 | 1:00 - 1:45Learn more about MyExpense (UCSF’s online employee expense reimbursement solution) & submitting expense reports from your mobile application.

UCSF Desktop Support Consolidation Sian Shumway Robertson 1 | 1:45 - 2:30This presentation will detail the services resulting from the OE Desktop Support Consolidation Recommendations. We’ll cover the services available, the new organization, and how to prepare for the transition.

IT Leadership in the Hot Seat IT leadershipRobertson 1 | 2:30 - 3:15This panel is a unique opportunity for you to pose questions about the present and future direction of IT at UCSF to a panel of IT leaders, including Elazar Harel, CIO and Vice Chancellor; Opinder Bawa, CTO; Joe Bengfort, Medical Center CIO; and others.

Tips and TricksAdobe Acrobat tips and tricks Academy X, Shaina Koval Conference Room 4 | 10:00 - 10:45Adobe Acrobat is a powerful piece of software. Most people are familiar with using it to print forms, but it does much, much more.

Microsoft Word tips and tricks Academy X, Shaina Koval Robertson 2 | 10:45 - 11:30Everyone is familiar with Microsoft Word, but not everyone is familiar with all of its advanced features. Come see some lesser used but very useful features.

Microsoft Excel tips and tricks Malena Ryan Robertson 2 | 11:30 - 12:15Do you spend half your day buried in Microsoft Excel? Go beyond the basics and learn some nifty tips and tricks you may have never seen.

Apple iOS tips and tricks Edel Alon (edelalon.com) Robertson 2 | 1:00-1:45Familiar with iOS, the operating system on your iPhone and iPad but want to become an expert? This is the session for you! You will see some techniques and tricks that aren't obvious to the casual user.

The most useful Apps for your smartphone and tabletRobertson 2 | 1:45 - 2:30Join smartphone and tablet power users to find out which apps they're using to get the most out of their devices and get more done at work.

Service Desk demo of calls & chatsJohn Chin, Dan Pucillo, Darlena Torres, Crichton KittredgeRobertson 2 | 2:30 - 3:15See how the Service Desk handles your calls in reenactments of an APeX call, a general technical call, and a chat session. The service desk analyst will answer the calls and demonstrate how they use support tools available to them, opening a Service Now ticket and remotely controlling the customer’s desktop. You’ll be able to see everything the Service Desk analyst sees in a typical call.

Email tips and tricksMark BeringConference Room 4 | 2:30 - 3:15Come to this session to pick up some tips from an expert on how to use email more effectively.

Tools and InfrastructureNetwork and wireless improvements (including EDUROAM)Sean SchluntzConference Room 2 | 10:00 - 10:25Wired and wireless networks at UCSF provide a critical backbone for communication and data exchange which has not always kept up with the needs of our community. Come and hear about the plans and work underway today to bring cutting-edge technology to our envrionment so we can better support you.

Next gen voice at UCSF Terri Cummings Conference Room 2 | 10:25 - 10:45Next Gen Voice at UCSF is a campus-wide initiative to provide UCSF faculty and staff with a new lower cost voice system that will save money while providing enhanced features and functionality.

Using Drupal John Kealy Conference Room 2 | 10:45 - 11:30Come learn about the resources available to Faculty, Students and Staff to develop websites using the Drupal Content Management Framework.

Using Qualtrics: stop monkeying around with unsophisticated survey programs Orlando LeonConference Room 2 | 11:30 - 12:15Qualtrics is a robust, online survey tool available for UCSF staff, faculty, and students to support academic research, program evaluation, and other administrative needs. Qualtrics is available to use without cost for university business, provides robust collaboration, has extensive training materials and support, is HIPAA-compliant, and is MyAccess-enabled.

Securing your home network (including using Crashplan)Andrew PhilipoffConference Room 2 | 1:00 - 1:45Did you know that as many as 30% of all computers in the world are infected with some sort of malware? Learn how to protect your home computers, network and data in ten steps.

Using ChatterNina Jameson, Sarah Paris, Carolyn JasikConference Room 2 | 1:45 - 2:30Learn more about UCSF Chatter- a communication and collaboration platform that can help your groups more quickly and efficiently work together. In this session, we’ll provide an overview of the tool and demonstrate how the Communicators Network replaced their listserv and the Med Center improved their APeX Electronic Medical Record rollout using UCSF Chatter.

Why and when to use Salesforce Nina Jameson, John Radkowski, Terri O'Brien Conference Room 2 | 2:30 - 3:15Salesforce built their reputation on providing an affordable web-based Client Relationship Management (CRM) tool. At

UCSF, we've configured the Salesforce CRM tool to meet our specific business needs. In this presentation, John Radkowski will demonstrate how Salesforce is being used by Contracts and Grants for their Centralized Agreement, Contact Tracking and Approval System (CACTAS) and Terri O’Brien will showcase the Awards and Honors application.

Research and LearningCollaborating with the UCSF Library Wiki Zach Silveira Conference Room 1 | 10:00 - 10:45Did you know that the UCSF library provides a free wiki service? Come to learn how you can use it to collaborate with your team.

Research data services: MyResearch, IDR, Academic Research Services Douglas Berman, Bob Hink, Mary Hughes Conference Room 1 | 10:45 - 11:30Academic Research Systems provide platform and services to UCSF researchers and affiliates. We create analytic environ-ments that supports UCSF Researchers and provide access to data from clinical systems (including APeX). The presentation will survey today’s MyResearch Secure data management environment, REDCap data Capture and Integrated Data Repository (IDR) Platforms as well as Data Extraction, Data consulting and training services. We will look at our plans to update, improve and expand the platforms, data available and services available to researcher.

International Research at UCSF Georgina Lopez and Paul Volberding Conference Room 1 | 11:30 - 12:15An overview of international research at UCSF, the scale of the issues, what has been done to support international activities at UCSF, and what more needs to be done to support the expanding international activities conducted by UCSF around the world.

REDCap Overview Scott Robertson, Nelson Lee Conference Room 1 | 1:00 - 1:45REDCap is a data acquisition tool used by over 1,000 researchers at UC San Francisco and over 60,000 worldwide. REDCap has gained popularity among researchers as a cost-effective, easy-to-access and easy-to-use tool for data acquisition and data management. UCSF Researchers have used REDCap to collaborate with other institutions, build and manage complex studies, deploy web- and mobile-based survey instruments and more. Learn how this hosted, secure, collaboration tool can support your research projects.

Trinity: virtual tumor board & multidisciplinary care technology Aenor Sawyer, Pierre Theodore Conference Room 1 | 1:45 - 2:30Multidisciplinary care is considered the gold standard for complex and chronic disease management, but is costly and inefficient as currently practiced. The Trinity technology provides a secure online environment where multiple providers view essential data, exchange expertise, and reach critical decisions in a time- and cost-efficient manner. At UCSF this tool is being used to support synchronous meetings (such as existing tumor boards) as well as asynchronous team care collaboration.

Enabling Real-Time Quantitative Imaging for Clinical Applications with cloud, mobile and open-source computing Sarah Nelson, Vivek Swarnakar, Jason Crane Conference Room 1 | 2:30 - 3:15An overview of the infrastructure available to users through the Quantitative Image Processing Center (QUIP-C), the Surbeck Laboratory for Advanced Imaging and other associated imaging resources within the Department of Radiology and Biomedical imaging will be presented. These include support for image acquisition, data management, post-processing, implementation of novel algorithms and utilization of high performance computing in order to provide solutions to a broad range of different problems. Specific examples of mobile, cloud and open-source applications will be presented in order to demonstrate how these resources can be utilized to translate novel imaging technologies into the clinic.

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A lab exchange Drupal module for UCSF 52Academic Information Systems (Advance and MPM) 21Academic Research Systems - MyResearch-IDR-REDCap 1Adobe 24APeX A11Apple 17Athena Breast Health Network A6BearBuy - Strategic Sourcing 20Clinical and Translational Science Institute (CTSI) A8Clinical and Translational Science Institute (CTSI) A9Cognos Software 31Cognos Software 32Collaborative Learning Environment (CLE) 8Crashplan Desktop Backups 14CTSI Recruitment & Implementation Core A7Cytoscape Consortium 16Dell 41Digital Signage – CLS Business & Technology Solutions 27Educational Technology Services (SAA) 3Employee on-boarding: HR and IT Partner Initiative 50Facility Services (CPFM) A2Ilios: Curriculum Management for the Health Professions 9Integrating UCSF Profiles with Saleforce Chatter 53Iron Mountain 10Iron Mountain 11IT Data Center Services 12IT Data Center Services 13IT Field Services 46IT Field Services (IT Guru) 47IT Field Services (IT Guru) 48IT Field Services (IT Guru) A12IT Field Services (IT Guru) A13IT Security & Policy 34ITS Recharge Billing Service 39Library & Center for Knowledge Management/DataShare/EZID 6

Mail@UCSF - UCSF ITS Infrastructure Email Team 35Microsoft 25Movi and Videoconferencing 36MyAccess 37MyChart A10MyCORES - UCSF Research Resource Program 4MyExpense - Concur 26Network - Wireless - VPN - Eduroam 43Next Gen Voice @ UCSF 42OnCore 5Online Ordering & Warehousing – CLS Distribution & Storage 29Peoplesoft - Financial and RAS System 19PI Portfolio - Weblinks 22Print Management Program – CLS Documents, Media & Mail 28Recombinant 23Resource for Biocomputing, Visualization, and Informatics 15Salesforce - Chatter 54School of Dentistry - Network and information Services (NIS) A3School of Nursing - Games A4School of Nursing - Technology Applications A5Service Desk 38ServiceNow 44ServiceNow@UCSF 45SMCI 40Student Academic Affairs 2Symantec 18UCSF Communicators Network 30UCSF Research + Disease Communities + Automated Tweets = Rethinking Outreach 51Verizon Wireless 33VMWare A1Wiki@UCSF - Library 7ZipRounds 49

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AtriumFisher Banquet Room

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- GOLD SPONSORS -

- SILVER SPONSORS -

Special ThanksITOpinder BawaBeth BerreanElazar HarelCynthia MilionisJonathan Prugh

Sharecase 2012 CommitteeEdel AlonDavid Avrin Brian Auerbach Kristan Beynon Margaret DiLauraAndrés Elenes John GingrichLanier LewisCarol MasseyChandler MayfieldPatrick PhelanPamela RothenbergPranathi SundaramJessica Welsh

Campus Life ServicesDan FreemanCliff Sacks

Educational Technology ServicesJohn DeAngeloMatt Epperson

Mission Bay Conference CenterMegan McCabe NoonanKyle SoraghanMark Wallace

Kennedy EventsMaggie BraffPaige Buck

Our dedicated volunteers!

Sharecase would not be a success without the very generous support of Mission Bay

Conference Center.