28-Jul-2015 (Naveed)Call IDCaller NameHead Office/BranchBranch CodeProblemSolutionCall TimeTalk TimeCall Transferred ToExtensionEmailed ToInformed ToStatusCID-01FarukhBanca TakafulNon Med. Requirement not shown on PortalResolved10:08AM3minsDoneCID-02NaziaBranchIllustration Activation Key RequiredCall transferred10:14am20secsAli329DoneCID-03RameshHead officeCall for ImamEmail to imam10:43am10secsEmail to imam291DoneCID-04ShafqatBranchConnectivity Login problemResolved12:05pm3minsDoneCID-05IsmailHead officeRequirement Express slow on Kashif PC-Scaning Dept.Call transferred12:16pm1minSupport-Nawaz233DoneCID-06RameshHead officeCall for IngilaCall transferred2:44pm10secsIngila229DoneCID-07DoneCID-08DoneCID-09DoneCID-10CID-11CID-12CID-13CID-14CID-15CID-16CID-17CID-18CID-19CID-20CID-21CID-22CID-23CID-24CID-25CID-26CID-27CID-28CID-29CID-30CID-31CID-32CID-33CID-34CID-35CID-36CID-37CID-38

13-Jul-2015 (Naveed)Call IDCaller NameHead Office/BranchBranch CodeProblemSolutionCall TimeTalk TimeCall Transferred ToExtensionEmailed ToInformed ToStatusCID-01BranchIllustration KeyCall transferred9:30am10secsZohaib329DoneCID-02FaisalHeadofficeCall - to FahdCall transferred10:03am15secsFahd291DoneCID-03AliyaBranchIllustration InstallationCall transferred3:06pm50secsAli329DoneCID-04DoneCID-05DoneCID-06DoneCID-07DoneCID-08DoneCID-09DoneCID-10CID-11CID-12CID-13CID-14CID-15CID-16CID-17CID-18CID-19CID-20CID-21CID-22CID-23CID-24CID-25CID-26CID-27CID-28CID-29CID-30CID-31CID-32CID-33CID-34CID-35CID-36CID-37CID-38

Sheet2

Schedule - 3nd QuarterVoice of the Team and Web Team Support Schedule - July 2015Voice of the Team and Web Team Support Schedule - August 2015Voice of the Team and Web Team Support Schedule - September 2015

DateDayVoice of the teamDateDayVoice of the teamDateDayVoice of the teamNote 1: Updated support sheet available over the test machine, Sheet Path and name: "\\132.147.150.213\documents\IS-WebTeam\Schedule_2ndQuarter.xlsx"Note 2: Support team member must fill their sheet on corresponding day.Note 3: Sheet name must be appropriate, for example: 01-Apr-2015 (Noman).Note 4: All illustration software keys calls should be transferred to Ali Hassan and Zohaib Asad (Ext. 329)Note 5: We need to follow good mannerisms when attending calls. We should be all aware of telephonic mannerisms when picking up the phone, better your name and department. E.g Farhan@IS or ishfaque@web team, whichever is quicker or easier.Note 6: Support Schedule week day till 6:30 and Saturday till 5:00 pm. Please send an email when you close the section.

1-Jul-15WednesdayDanial1-Aug-15SaturdayNoman1-Sep-15TuesdayDanial2-Jul-15ThursdayNoman2-Aug-15Sunday2-Sep-15WednesdayNoman3-Jul-15FridayMalhar3-Aug-15MondayMalhar3-Sep-15ThursdayMalhar4-Jul-15SaturdayNaveed4-Aug-15TuesdayNaveed4-Sep-15FridayNaveed5-Jul-15Sunday5-Aug-15WednesdayIngila5-Sep-15SaturdayIngila6-Jul-15MondayIngila6-Aug-15ThursdayImamuddin6-Sep-15Sunday7-Jul-15TuesdayImamuddin7-Aug-15FridayDanial7-Sep-15MondayImamuddin8-Jul-15WednesdayDanial8-Aug-15Saturday8-Sep-15TuesdayAli9-Jul-15ThursdayNoman9-Aug-15Sunday9-Sep-15WednesdayNoman10-Jul-15FridayMalhar10-Aug-15MondayNoman10-Sep-15ThursdayMoiz11-Jul-15Saturday11-Aug-15TuesdayMalhar11-Sep-15FridayZohaibTM - Team MemberVoT - Voice of the TeamQS - Quarterly SupportAug-1512-Jul-15Sunday12-Aug-15WednesdayMoiz12-Sep-15Saturday13-Jul-15MondayNaveed13-Aug-15ThursdayIngila / Naveed13-Sep-15SundayTMVoice of the team- Frequency14-Jul-15TuesdayIngila14-Aug-2015 - Friday - Holiday14-Sep-15MondayNaveedDanial315-Jul-15WednesdayImamuddin15-Aug-15Saturday15-Sep-15TuesdayIngila(Call Support)/Ali(Team Support)Noman416-Jul-15ThursdayDanial16-Aug-15Sunday16-Sep-15WednesdayDanialJul-15Malhar417-Jul-15FridayNoman17-Aug-15MondayDanial17-Sep-15ThursdayMoizNaveed318-Jul-15Saturday18-Aug-15TuesdayNoman18-Sep-15FridayNomanTMVoice of the team- FrequencyIngila319-Jul-15Sunday19-Aug-15WednesdayNaveed19-Sep-15SaturdayDanial5Imamuddin320-Jul-15MondayMalhar20-Aug-15ThursdayMoiz20-Sep-15SundayNoman4Moiz321-Jul-15TuesdayNaveed21-Aug-15FridayImamuddin21-Sep-15MondayAliMalhar422-Jul-15WednesdayIngila22-Aug-15SaturdayIngila22-Sep-15TuesdayZohaibNaveed423-Jul-15ThursdayImamuddin23-Aug-15Sunday23-Sep-15WednesdayImamuddinIngila4Sep-1524-Jul-15FridayDanial24-Aug-15MondayDanial24-Sep-15ThursdayDanialImamuddin425-Jul-15SaturdayNoman25-Aug-15TuesdayMalhar25-Sep-15FridayMoizTMVoice of the team- Frequency26-Jul-15Sunday26-Aug-15WednesdayNoman26-Sep-15SaturdayIngilaDanial327-Jul-15MondayMalhar27-Aug-15ThursdayImamuddin27-Sep-15SundayNoman328-Jul-15TuesdayNaveed28-Aug-15FridayMoiz28-Sep-15MondayMalharMalhar229-Jul-15WednesdayIngila29-Aug-15SaturdayIngila29-Sep-15TuesdayNaveedNaveed330-Jul-15ThursdayImamuddin30-Aug-15Sunday30-Sep-15WednesdayZohaib/ImamuddinIngila331-Jul-15FridayDanial31-Aug-15MondayMalharImamuddin3Moiz3Zohaib3Ali2

03-Aug-2015 (Naveed)Call IDCaller NameHead Office/BranchBranch CodeProblemSolutionCall TimeTalk TimeCall Transferred ToExtensionEmailed ToInformed ToStatusCID-01BilalHead officeCall for ImamCall transferred10:00am20secsImamDoneCID-02MuzamilHead officePayment Express Payment issueResolved10:42am5mintsDoneCID-03SajidHead officeCapture PasswordResolved11:45am20secsDoneCID-04AyazHead officeDIB Text File-Call for IngilaCall transferred12:11pm10secsIngilaDoneCID-05SaeedHead officeCall for NomanCall transferred12:14pm15secsNomanDoneCID-06ShahidBranchIllustration Activation Key requiredCall transferred12:17pm20secsAli HassanDoneCID-07SabbirBranchProposal Input issueCall transferred12:30pm2mintsZohaib Ansari328DoneCID-08Jameel AbbasBranchConnectivity not loginResolved1:05pm8mintsDoneCID-09SharjeelHead officeCall for Ali HassanCall transferred2:57pm10secsAli Hassan329DoneCID-10SohailBranchOutlook issueCall transferred3:25pm30secsOsama-Tech215DoneCID-11ZeeshanHead officePayment Express Setup for Narowal-765Resolved3:41pm1mintDoneCID-12SajidHead officeFilenet Capture IssueCall transferred4:45pm50secsFashi262DoneCID-13CID-14CID-15CID-16CID-17CID-18CID-19CID-20CID-21CID-22CID-23CID-24CID-25CID-26CID-27CID-28CID-29CID-30CID-31CID-32CID-33CID-34CID-35CID-36CID-37CID-38

12-Aug-2015 (Moiz)Call IDCaller NameHead Office/BranchBranch CodeProblemSolutionCall TimeTalk TimeCall Transferred ToExtensionEmailed ToInformed ToStatusCID-01DanishHead officeCall for NomanCall Transfer9:35 AM5 secDoneCID-02AonicaHead officeCall for ImamCall Transfer 9:39 AM5 secDoneCID-03WaqasHead officeFileNetCall Transfer to Imam9:42 AM10 secDoneCID-04SugraHead officeCall for MalharTransfer to Malhar9:50 AM5 secDoneCID-05OwaisHead officeCall for IngilaTransfer to Ingila10:05 AM5 secDoneCID-06SapnaHead officeCall for IngilaNot Available10:08 AM5 secIngilaDoneCID-07SultanHead officeCall for ImamCall Transfer10:19 AM5 secDoneCID-08JibranHead officeCall for Sir FahdCall Transfer10:21 AM5 secDoneCID-09AonicaHead officeFileNet WorkingTransfer to Imam10:40 AM5 secDoneCID-10Sir AshfaqueHead officeFileNet Transfer to Sir Fahd10:44 AM10 secImamDoneCID-11EhsanHead officeCall for IngilaTransfer to Ingila11:09 AM5 secDoneCID-12HasanHead officeCall for Sir FahdTransfer to Sir Fahd11:28 AM5 secDoneCID-13IrfanHead officeCall for ImamTransferred11:48 AM5 secDoneCID-14KamranBranchIllustrationTransfer to Zohaib11:51 AM5 secDoneCID-15AmeerHead officeCall for NomanNot Available12:35 PM8 secNomanDoneCID-16UzmaHead officeCall for DanialNot Available12:37 PM5 secDanialDoneCID-17Farooq JabbarBranchCall for NaveedTransfer to Naveed2:19 PM5 secDoneCID-18YasirHead officeCall for ImamTransfer to Imam2:22 PM7 secDoneCID-19OwaisHead officeCall for MalharTransfer to Malhar4:17 PM10 secDoneCID-20CID-21CID-22CID-23CID-24CID-25CID-26CID-27CID-28CID-29CID-30CID-31CID-32CID-33CID-34CID-35CID-36CID-37CID-38

19-Aug-2015 (Naveed)Call IDCaller NameHead Office/BranchBranch CodeProblemSolutionCall TimeTalk TimeCall Transferred ToExtensionEmailed ToInformed ToStatusCID-01AmeerHead officeQlikview issueCall Transfer9:35 AM5 secsNoman229DoneCID-02IsmailHead officeFilenet issue on Scanning Area Zulfiqar PC problemCall Transfer to Support Team10:41AM1minsAdeel233DoneCID-03NadeemBranch735Install Illustration SoftwareCall Transfer to Support Team10:46AM30secsAdeel233DoneCID-04IqbalBranch186Illustration Activation KeyCall Transfer11:56AM30secsZohaib329DoneCID-05AdnanBranch186client.efulife.com id/password requiredEmail to IS@efulife.com, csd@efulife.com3:18PM2minsDoneCID-06SaugrahHead officeCall for Malhar3:21PM10secsMalharDoneCID-07KhadimBranch147Payment Express code requiredAdd name in DAR3:26PM1minsDoneCID-08UsmanHead officeCall for ZohaibCall Transfer3:28PM10secsZohaib329DoneCID-09AbdullahBranchRawalpindiclient.efulife.com id/password requiredEmail to IS@efulife.com, csd@efulife.com3:48PM1minDoneCID-10DoneCID-11DoneCID-12DoneCID-13DoneCID-14DoneCID-15DoneCID-16DoneCID-17DoneCID-18DoneCID-19DoneCID-20CID-21CID-22CID-23CID-24CID-25CID-26CID-27CID-28CID-29CID-30CID-31CID-32CID-33CID-34CID-35CID-36CID-37CID-38