SCA and Monthind working together

Monthind company overview

Full Service, Full Circle

Contract and specialist services designed to deliver a fully rounded, bespoke serviceEvery client and service need is different, and here at Monthind this is our modus operandi. Having spent 40 years delivering professional contract cleaning, high reach window cleaning, biohazard and compliance services to some of the UK’s leading organisations, we are proud to be working in partnership with SCA to provide our clients with the best hygiene products and services through our dedicated Business Managers in the fi eld.

We have evolved our innovative and fl exible services to deliver bespoke solutions and essentially SCA’s environmental stance and sustainable products meet with our own exacting standards.

Working with the highly experienced team at SCA ensures Monthind are able to provide exceptional customer service when providing hygiene solutions via a fully supported structure of shared values and account management.

This brochure is designed to tell you more about SCA and the way they support Monthind and ultimately, your business.

Everyday Expertise – Extraordinary Service

About SCA

SCA is a leading global hygiene and forest products company. The Group develops and produces sustainable personal care, tissue and forest products.

Sales are conducted in about 100 countries under many strong brands, including the leading global brands TENA and Tork, and regional brands, such as Bodyform, Velvet, Cushelle® and Plenty.

As Europe’s largest private forest owner, SCA places considerable emphasis on sustainable forest management.

SCA has about 34,000 employees and sales in 2013 amounted to SEK 93bn (EUR 10.7bn).

SCA was founded in 1929, has its head office in Stockholm, Sweden and is listed on NASDAQ OMX Stockholm.

We are the UK & Ireland market leader in Away from Home tissue products.

SCA’s mission

To sustainably develop,produce, market and sell increasingly

value added products and services within hygiene and forest products markets for customers and consumers. Satisfying needs through understanding of customers and consumers, knowledge of local and regional market conditions and superior go-to-market approaches, combined with

global experience,strong brands, efficient production and

innovation

“

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How SCA supports MonthindOur core values define the way we do business and the way we behave. These core values inspire and challenge SCA’s employees in their efforts to create a successful company – financially, socially and environmentally:

respect• Being open, honest and behaving with integrity.

• Considering how our actions affect others.

excellence • Challenging ourselves to exceed our customers’

expectations and to exceed performance targets.

responsibility• Being reliable and ready to accept challenges.

• Being creative and bringing new ideas to our work.

We believe that SCA can make a real difference to our customers by providing the best hygiene solutions, no matter what their needs are driven by.

Different market segments have different characteristics, sizes of business and ways of working.

We help our customers by providing added value for everyone involved in the process, focusing on providing solutions based on customer needs.

Monthind

Distributor

HoReCa

Industry

Healthcare

End user

Trade & service

Public/Education

SCA’s people

SCA’s employees are crucial to the company’s success. SCA strives to be a long-term employer.

SCA is determined to develop its employees by offering a broad range of opportunities and challenges as well as a stimulating, safe and healthy work environment.

We recognise our employees when they go above and beyond in their performance against our three core values of Respect, Excellence and Responsibility, internally known as our REAR awards.

We believe in developing strong customer relationships at all levels. We believe we can help your business by thinking about what is changing in your markets.

The SCA brand

Volvo Ocean RaceA symbolic journey with the brand in focus

A part of SCA’s work to strengthen brand awareness is its participation in the Volvo Ocean Race 2014-15. This global yachting race is a unique platform to increase awareness of SCA and it’s product brands. SCA will participate in the world’s toughest ocean race with an all-female crew. For SCA the competition is about co-operation and striving towards common goals with a clear strategy. The Group also makes it possible for women to participate in an arena normally reserved for men. It is also about mastering the unexpected and facing the future as a strong team.

One of SCA’s sustainability ambitions is to support women’s rights to live their lives on their own terms, which is one of the reasons why the Group has chosen to participate with an all-female crew, in the Volvo Ocean Race.

Sustainability

Sustainability isn’t a new idea to us, or to our parent company SCA. We took initiatives towards social and environmental sustainability long before it became a business trend. In fact, sustainability has been in our genes for generations.

Today we take pride in our ability to meet or surpass globally recognised standards for corporate responsibility within environment, climate change, human rights and vendor standards.

Together with our business partners we strive to reduce environmental impact, and meet social needs in the communities in which we are based.

By choosing Tork products, you are partnering with SCA, who are ranked as one of the world’s most sustainable companies.

For more information on Tork sustainability follow the QR code using the QR Reader on your smart phone.

For more than 80 years, the social and environmental impact of our business has been guiding our decisions.

The foundation of the SCA group in 1929 led to houses, schools and a whole infrastructure being built for employees.

In the 1950s SCA introduced its first social programmes and in the 1980s a nature conservation

policy was adopted, putting the protection of biodiversity as the first priority.

Sustainability is not new to SCA. We have been taking care for generations – long before it became fashionable to do so.

Sustainability

SCA’s interaction with NATURE is done with respect and concern for the forests of the future, which is why every tree we harvest is replaced with three new ones.

• SCA is Europe’s largest private owner of forest land, which absorbs more CO2 than the total emissions from all our production plants.

• Our 2.6 million hectares of forests are certified according to the demanding FSC and PEFC certified guidelines.

• We preserve specific areas to ensure the birds, insects and animals in our forests have the natural environments they need to flourish.

• Our forests have a net growth of about 1% annually.

Through its extensive Resource Management System (RMS), SCA monitors how the company utilises energy, water, transport activities and raw materials. The data is used for internal control and follow-up of established targets.

SCA works proactively to decrease its climate footprint by reducing its energy consumption and emissions of greenhouse gases. Continuous work is conducted to reduce the already low levels of oil and coal used in the Group, and to increase the proportion of renewable energy, such as wind power.

We have set ourselves ambitious targets:

Climate & energy• We will reduce CO2 emissions

from fossil fuels and from purchased electricity and heating by 20% by 2020, with 2005 as reference year.

• We will triple our production of biofuels from our forests by 2020, with 2010 as reference year.

• The production of wind power on SCA forest land will increase to 5 TWh by 2020.

Fibre sourcing & biodiversity• We will achieve and maintain

our target of zero fresh fibre-based material from controversial sources, including pulp.

• We will preserve the biodiversity of our forests. A minimum of 5% of our productive forest land will be set aside from forestry in our ecological landscape plans and a further 5% will be set aside as part of our consideration for nature in our managed forests.

Water• We aim to achieve water

sustainability and we will reduce our water usage in water-stressed regions by 10% by 2015, with 2010 as reference year.

• All SCA pulp and paper mills will employ mechanical and biological water treatment plants by 2015.

Sustainability recognitionsThe SCA sustainability effectOur track record is impressive; recognitions 2012-2014

• Named one of the World’s Most Ethical companies by Ethisphere Institute, US.

• On Fortune Most Admired Companies list, ranked 3rd in Forestry & Paper class.

• Listed on the FTSE4Good global sustainability index since 2001 in WWF’s Environmental Paper Evaluation.

• Included in the Carbon Disclosure Leadership Index.

• Awarded for Best Sustainability Report 2011 by FAR*.

• Signatory of the UN Global Compact.

• Member of World Business Council for Sustainable Development.

*Swedish Institute for authorised public accounts.

Different paper qualities for different customersWe understand that your customers have different needs and budgets, that’s why we offer different paper qualities ranging from basic to high performance.

Advanced Our Advanced range effectively balances cost and performance. These high- performance products are soft, attractive and reliable.

PremiumPremium is our top quality tier, characterised by exceptional softness and quick absorption. The products are recognised by their superior look and feel, as well as their style and high performance.

UniversalOur Universal range meets the basic needs in a washroom, offering good value for money and low maintenance.

Products and servicesTork innovative, consumption reducing systems have real benefits for customers and users.

Our most innovative toilet tissue systemTork SmartOne® Toilet RollOur most innovative toilet tissue system, which reduces tissue consumption by up to a staggering 40%* by dispensing just one sheet at a time. Perfect for high traffic washrooms in a variety of environments.*Statistics from internal research conducted in European countries on 7,729 users. Standard maxi jumbo against Tork SmartOne® Mini Double. Tork SmartOne® lasts 37% longer than a maxi jumbo roll (380m).

Tork Liquid Soap & Spray SoapsA high capacity dispenser that offers a range of skin care formulations to suit any type of business. The single use sealed bottle ensures maximum hygiene, and can be changed in just five seconds.

Tork Xpress™ Multifold Hand TowelThis popular hand towel system offers comfort, hygiene and economical use. Single sheet dispensing means you only touch the towel you use, and do not take more than you need. Hand towels are available in a range of qualities to suit all budgets and comfort requirements. The dispenser is available in a freestanding countertop version where dispensers cannot be wall mounted.

Lower costs, increase hygiene and improve imageTork Matic® Hand Towel RollIdeal for busy washrooms with up to 1400 hand dries per roll. By only dispensing one sheet at a time, visitors only touch the towel they use and take only what they need, improving hygiene and reducing costs.

See Tork Matic in action:See Tork SmartOne Toilet Roll in action:

To watch the video scan the QR code or visit: bit.ly/torkmatic

To watch the video scan the QR code or visit: bit.ly/torksmartone

Innovation in servicesSCA has developed an offset scheme for secure waste - shredded paper is recovered and converted by SCA sites via a partnership with SITA UK.

This partnership between a secure shredding specialist and SCA helps customers turn the confi dential paper material they no longer need into Tork tissue products they do.

ShredSITA offer a secure confi dential paper collection and shredding service to manage secure disposal of confi dential material ensuring compliance with Data Protection Act and other current legislation and standards.

RecycleAll shredded paper is sent for recycling at SCA’s UK mills where it is processed to produce tissue.

Re-useThe tissue is then converted into Tork hygiene paper products for re-use in washrooms, offi ce buildings, food service environments, industrial facilities and healthcare organisations.

Operational efficiency

Offering efficient, customer insight driven solutions is at the heart of what Tork do.Our innovative systems focus on:

• Reducing labour through shortened refill times.

• Reduced consumption meaning less refilling of dispensers.

• Smart packaging designs to make moving consumables safer and quicker.

Cost-in-use is the total cost of hygiene consumable provision and maintenance and is the combination of product cost, maintenance cost, storage cost and amount consumed and wasted. Tork products and systems are carefully designed and evaluated to ensure that product and usage costs deliver the best cost-in-use for our customers – based on the real total cost.

TORK Hand TowelsCompressing hand towels and making longer paper rolls leads to reduced volume, less stock, reduced packaging transports and increased dispenser capacity.

TORK Xpressnap®

With SCA’s Tork Xpressnap® napkin dispensing system, customers are guaranteed at least a 25% reduction in usage compared with traditional dispensers. The system controls consumption, improves hygiene and minimises waste by only dispensing one napkin at a time. SCA introduced the Tork Xpressnap® Signature line with new features.

TORK Easy Handling™

SCA launched Tork Easy Handling™ on a broad front. It is a combination of a Carry Pack® and a Carry Box® – two social innovations for cleaning workers providing several alternatives to lift and carry packs, thus reducing workplace strain.

TORK Foam Soap DispenserAn easy-to-use foam dispenser with low push resistance was launched in 2011. This makes life easier for people with reduced hand strength, due to disabilities or age. The antimicrobial soap is based on alcohol that cleans and sanitises at the same time.

Risk management

We take a long term view and have risk management strategies in place covering a number of factors, including the supply and management of key raw materials.

In 2012, 50% of SCA’s wood raw material requirements were sourced from the Group’s own forests. The wood fibre is used for SCA’s production of pulp, kraftliner and publication papers, in sawmill operations, and for the manufacture of tissue. Forest waste from SCA’s activities is used in biofuel operations. The energy generated in the production process is used internally or sold. The pulp is subsequently used in the production of mainly tissue, some 37% of the pulp requirement was satisfied by SCA’s own pulp production.

We operate multiple manufacturing sites both within the UK and across other European countries. We deliver high service levels and customer satisfaction and will provide dedicated account management to Monthind.

The provision of a healthy and safe workplace has been assigned high priority at SCA and is in line with the expectations of customers. By having employees who feel safe and are well trained in health and safety procedures, SCA enhances productivity and reduces the number of workplace accidents. Our aim is zero workplace accidents and we will decrease our accident frequency rate by 25% between 2011–2016.

50%of SCA’s wood

raw material requirements were

sourced from the Group’s own

forests

Our aim is zero workplace accidents, and we will decrease our accident frequency rate by

25%between 2011–2016

The right people

We support Monthind on a day to day basis via our Key Account Management team. This team is designed to ensure we:• Capture Monthind’s and

Monthind’s customers’ needs.

• Drive retention of Monthind’s clients via utilising best hygiene products and practises.

• Drive organic growth for Monthind by supporting new business opportunities.

• Drive margin improvement by delivering cost-in-use benefits utilising the Tork brand.

• Support Monthind’s nominated distribution partners in delivering the Tork brand.

• Deliver on-going review of products and practices to senior and key Monthind management.

• Liaise with SCA local Account Managers to drive support at a local contract level.

SCA organisation structure

FSC Sector Leader

Product Management Support

FSC Key Account Managers Regional Account Manager

Stuart Hands

Ian Levey

Summary

• We work with customers to understand needs.

• We bring innovative products to market to reduce: time, waste, consumption and cost.

• SCA is ranked as one of the most sustainable companies in the world and shares an ambition with Monthind to further improve.

• We are the UK market leader for Away from Home tissue products.

• We drive efficiencies in our clients so they can focus on their core business.

We hope we have explained how SCA has the right people with the right products and the right attitude to partner with Monthind.

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Visit us at www.tork.co.ukSCA Hygiene Products UK Ltd,Away from Home Professional Hygiene,Southfi elds Road, Dunstable, Bedfordshire LU6 3EJTel: 01582 677570Fax: 01582 677580Email: customer.servicesafh@sca.com

About TorkThe Tork brand offers professional hygiene products and services to customers ranging from restaurants and healthcare facilities to of� ces, schools and industries. Products include dispensers, paper towels, toilet tissue, soap, napkins, and industrial and kitchen wipers. Through expertise in hygiene, functional design and sustainability, Tork has become a market leader. Tork is a global brand of SCA, and a committed partner to customers in over 80 countries.

To keep up with the latest Tork news and innovations, please visit: www.tork.co.uk

About SCASCA is a leading global hygiene and forest products company. The Group develops and produces sustainable personal care, tissue and forest products. Sales are conducted in about 100 countries under many strong brands, including the leading global brands TENA and Tork, and regional brands, such as Bodyform, Velvet, Cushelle, and Plenty. As Europe’s largest private forest owner, SCA places considerable emphasis on sustainable forest management.

The Group has about 44,000 employees. Sales in 2014 amounted to approximately SEK 104bn (EUR 11.4bn). SCA was founded in 1929, has its headquarters in Stockholm, Sweden, and is listed on NASDAQ OMX Stockholm.

For more information, visit www.sca.com/uk

Sustainability SCA delivers sustainable solutions with added value for our customers from safe, resource ef� cient and environmentally sound sourcing, production and development. Recent third party accreditations for the SCA sustainability work include the WWF Environmental Paper Company Index 2014, and Ethisphere – World’s most ethical companies 2012.