Savi®

W740-MMulti Device Wireless Headset System

User Guide

Contents

Welcome 4System Requirements 4DECT Enhanced Security 4DECT Information 4

What's in the Box 6

Base and Headset Basics 7

Accessories 8

Customize Your Headset 9Install the Headset Battery 9Use the Fit Kit to Assemble Your Headset 9Right Over-the-Ear Assembly 9Left Over-the-Ear Assembly 9Position Your Headset 10Over-the-Head Assembly 11Behind-the-Head Assembly 11

Charge Your Headset 13

Desk Phone: Connect and Call 14Choose Desk Phone Setup 14Make a Desk Phone Call 15

Mobile: Connect and Call 16

Computer: Connect and Call 17Connect Your Computer 17Place a Softphone Call 17Position Your Base 17Audio streaming 17

Headset Features 19Headset Controls 19Headset Power 19Headset Battery Level 20Mute your Headset During a Call 20Adjust Your Headset Volume 21Turn On/Off Headset LED 21Out of Range Warning Tones 21

Base Features 23Base Buttons 23Base Subscription Button 23Bluetooth Pairing Button 25

Daily Use 26Incoming Calls 26Outgoing Calls 26Multi-Phone Status 28Mobile Phone and Headset Audio 28Listening to Other PC Audio 28Combine Audio From Any Two Lines or Channels 28Conference Up to Three Additional Headsets 28Conferencing Additional Headsets and Security Levels 29

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Advanced Use 30Install Plantronics Hub 30Start Hub 30Hub Tabs 30Hub Settings Options 31Ring Tones and Volumes 33Softphones and Media Players 33Presence 34Wireless 34Advanced 35Additional Device Management Tools 36

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Congratulations on purchasing your new Plantronics product. This guide contains instructionsfor setting up and using your Savi W740 Wireless Headset System which has a WO2 base anda WH500 headset.

Please refer to the separate safety instructions for important product safety information priorto installation or use of the product.

Computer

• Supported Operating Systems: Windows Vista® Windows® 7, Windows® 8, 8.1

• Processor: 400 MHz Pentium® processor or equivalent (Minimum); 1 GHz Pentium processor orequivalent (Recommended)

• RAM: 96 MB (Minimum); 256 MB (Recommended)

• Hard Disk: 280 MB (Minimum); 500 MB or more (Recommended)

• Microsoft® Windows XP® Service Pack 3 (SP3) or later (Recommended) Microsoft WindowsVista Service Pack 1 (SP1) or later (Recommended)

Display

• At least 800 x 600, 256 colors

• 1024 x 768 high color, 32-bit (Recommended)

Browser

• Internet Explorer® V10 or better must be on the user’s system (Required)

Plantronics is a member of the DECT Forum has fully adopted their recommendations forenhancements to security within all DECT products.

Plantronics DECT-based products now fully incorporate the latest recommendations onEnhanced Security from the DECT Forum and ETSI. These improvements cover registration,authentication, authorization and encryption procedures. Plantronics DECT products are nowsecure against all the known vulnerabilities that were highlighted by the publicannouncements of the Chaos Council in 2009.

Plantronics Savi 700 Series DECT products have been tested against and passed the DECTForum security certification requirements and consequently have been granted 'DECT Forumsecurity' logo certification.

Plantronics products using the new enhanced version of DECT that includes these securityimprovements are marked on the base with the DECT Forum security logo.

The enclosed DECT 6.0 wireless product uses restricted wireless radio frequencies which varyby country. DECT 6.0 devices are generally authorized for use in The Americas. Use of thisDECT 6.0 product in unauthorized countries is a violation of law, may disrupttelecommunications networks and devices, and can subject you to fines and penalties byregulatory agencies. For specific countries in which DECT 6.0 devices may be lawfully used,please consult the following: http://www.dect.org/content.aspx?id=28

Welcome

System Requirements

DECT Enhanced Security

DECT Information

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5

Headset and battery Base and charging cradle

Over-the-head headband Behind-the-head headband

Headset fit kit with earloops, eartips and foam sleeve

USB cable Telephone interface cable Power supply

What's in the Box

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Base

1 Power jack 8 Computer button2 Handset Iifter jack 9 Mobile phone button3 Telephone interface cable jack 10 Desk phone button4 USB port 11 Bluetooth pairing button/LED5 Desk phone speaking volume 12 Subscription button/LED6 Desk phone configuration switch 13 Charging LED7 Desk phone listening volume

Headset

1 Earloop 5 Battery2 Eartip 6 Headset LED3 Volume/Mute button 7 Microphone4 Call control button

Base and Headset Basics

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1 Deluxe charging cradle Charges an extra battery while charging your headset

2 Spare battery

3 Deluxe USB charging cable Charges an extra battery while charging your headset via a USBport

4 Electronic hookswitch cable (EHS cable) Electronically and automatically takes your deskphone handset off hook. Enables remote call control with your headset.

5 HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote callcontrol with your headset.

Accessories

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After you install the headset battery, choose one of the three headset

wearing styles, over-the-ear, over-the-head or behind-the-head. Use the fit

kit to assemble it and optimize the position of the microphone.

Position the battery as shown on the headset and slide into position until the battery snaps intoplace.

NOTE This product has a replaceable battery. Use only the battery type supplied by Plantronics.

Choose a headset wearing style and use the fit kit to assemble it over-the-ear, over-the-head orbehind-the-head.

1 Choose the size of earloop that fits most comfortably. Align the earloop as shown and insert itonto the headset. Rotate the earloop up 90°.

NOTE Ensure the earloop is flat against the headset before rotating.

2 Choose the size and style of eartip that fits most comfortably. Align the eartip with the notchfacing the microphone as shown. Press on to attach.

NOTE Ensure the large end of the eartip points to the microphone.

3 To correctly position your headset, see Position Your Headset.

1 Choose the size of earloop that fits most comfortably. Align the earloop as shown and insert itonto the headset. Rotate the earloop up 90°.

NOTE Ensure the earloop is flat against the headset before rotating.

Customize Your Headset

Install the HeadsetBattery

Use the Fit Kit toAssemble Your Headset

Right Over-the-EarAssembly

Left Over-the-EarAssembly

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2 Choose the size and style of eartip that fits most comfortably. Align the eartip with the notchfacing the microphone as shown. Press on to attach.

NOTE Ensure the large end of the eartip points to the microphone.

3 To correctly position your headset, see Position Your Headset.

When you wear the headset, the microphone should rest as close to your cheek as possiblewithout touching. The microphone can be adjusted inward by the pivoting earpiece to optimizethe position of the headset.

1 Slide the headset over and behind your ear and fit the eartip into your ear.

2 Holding the base of the headset, push it in and back towards your ear to allow the pivotingearpiece to bring the microphone close to your mouth. As the base of the headset movesbackwards, you will feel soft clicks until the microphone rests close to your cheek.

Position Your Headset

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1 Hold the headband so it is aligned to receive the headset as shown and insert the headset intothe headband.

2 Rotate the headset up. The headband can be worn on the right or left side.

3 To optimize the position of the headset, push the headset in so the microphone is close to yourmouth.

1 Align the headband as shown. Ensure the headband sits flat against the headset, then rotate itup 90°. If you want to wear it on the left, switch the stem to the left side of the headband.

2 Choose the size and style of the eartip that fits most comfortably. Align the eartip with thenotch facing the microphone as shown. Press on to attach.

Over-the-Head Assembly

Behind-the-HeadAssembly

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NOTE Ensure the large end of the eartip points to the microphone.

3 To position your headset correctly, first slide the stem of the headband so the headset fitscomfortably.

4 With a finger on the headset indicator light, push in until the microphone rests as close to yourcheek as possible without touching.

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1 Align the charging cradle pins with the base and press firmly until the cradle rests evenly on thebase.

2 Plug one end of power supply into power jack on back of the base and other end into workingpower outlet.

3 Place the headset in the charge cradle. The charging LED will flash green when charging theheadset and turn solid green when the headset is fully charged. Charge for at least 20 minutesprior to the first use. A full charge takes 3 hours.

NOTE This product has a replaceable battery. Use only the battery type supplied by Plantronics.

Charge Your Headset

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Choose a desk phone setup A, B or C and connect cables.

A Desk phone (standard)

USE

• Connect one end of the telephone interface cable to the back of the base

• Disconnect the handset coil cord from the base of the desk phone and re-connect it to thetelephone interface cable junction box.

• Finally connect the remaining end of the telephone interface cable into the open handsetport on the desk phone.

NOTE If your phone has a built-in headset port, you should only use the headset port if you willnot be using the HL10 lifter. In this configuration, you must press both the headset button on yourphone and the call control button on the headset to answer or end calls.

B Desk phone + HL10 lifter (sold separately)See the user guide at plantronics.com/accessories for details.

USE

C Desk phone + EHS cable (sold separately)See the user guide at plantronics.com/accessories for details.

USE

Desk Phone: Connect and Call

Choose Desk PhoneSetup

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1 While wearing headset, short press base desk phone button.

NOTE If you don't have remote call control through a lifter (HL10) or cable (EHS), manually removedesk phone handset before each call.

2 If you do not hear a dial tone, open side panel and adjust middle configuration switch A-G untilyou do. Default setting A works for majority of desk phones.

3 Dial test call from desk phone.

4 End call by pressing headset call control button.

Make a Desk Phone Call

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Your mobile phone can be paired to multiple headsets and hands-free

devices, but it can only be connected to one device at a time. Following are

instructions for pairing your mobile phone to the base.

1 Press down and hold Bluetooth pairing button (4 seconds) on Savi base until indicator LEDflashes red and blue. The base will remain in this mode for 10 minutes. If it goes off, you willneed to press it again.

2 Place Bluetooth mobile phone into search mode. Select SAVI 7xx from the list of found devices.

3 If prompted by mobile phone, type 0000 as passcode.Bluetooth indicator LED on base will turn solid blue when base has an active connection withmobile phone.

4 While wearing headset, short press base mobile button.

5 Dial test call from mobile phone.

6 End call by pressing headset call control button.

Mobile: Connect and Call

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Connect the USB cable.

1 While wearing your headset, short press the base computer button.

2 Dial a call from your computer softphone.

3 End the call by pressing the headset call control button.

The minimum recommended separation between your desk phone and the base is 6 inches.

The minimum recommended separation between the base and computer is 12 inches. Incorrectposition can cause noise and interference problems.

Savi 700 series supports Bluetooth A2DP audio streaming and playback of media-basedcontent for listening on all Savi 700 series headsets. To listen to steaming media, follow thesesteps:

1 Assure your A2DP compatible mobile phone is paired to the Savi base per instructions above.

2 Begin playing media from desired application on your mobile phone.

3 While wearing the headset, press base mobile button to play audio on headset.

4 If media does not begin playing, assure "Savi 7xx" is selected from your list of connectedBluetooth devices.

Computer: Connect and Call

Connect Your Computer

Place a Softphone Call

Position Your Base

Audio streaming

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5 To stop media playing, press the base mobile button again.

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Now that you’ve assembled your headset, installed the software and

connected your phones, read this section to learn about the headset

features, how to use the controls and more.

1 Volume/Mute buttonDecrease the volume Press the volume button downIncrease the volume Press the volume button upMute/unmute a call To mute/unmute the headset, press the volume/mute button inFlash between calls During a call, long press the volume button up or down for 1.5 seconds

2 Call buttonPlace, answer, end a call Short press the call control button

3 Headset LED Flashes white when in use

CAUTION For your safety, do not use headset at high volumes for extended periods of time. Doingso can cause hearing loss. Always listen at moderate levels. For more information on headsets andhearing visit plantronics.com/healthandsafety.

Change Volume Orientation

Savi 740/745 headsets ship by default in the right ear wearing configuration. If worn on the leftear, volume controls will be reversed. To orient the volume controls for the left earconfiguration, follow these steps:

1 With the headset docked in the base, push the volume button in the direction you wish to beVolume Up.

2 Hold for 3 seconds until the headset LED triple blinks indicating volume orientation has beenchanged successfully.

If the headset battery is installed and charged, the headset is automatically on. The headsetdoes not have an on/off button. If you won’t be using the headset for a long period of time andthe headset will not be in the charging cradle, place the headset in sleep mode or remove thebattery.

Place the Headset in Sleep ModePlacing the headset in sleep mode with a fully charged battery will provide up to 50 hours ofstandby time.

1 While the headset is idle, press the call button for three seconds until you see the headset flashwhite twice. .

2 To wake the headset, press the call button again until you see two white flashes or hear threehigh tones.

Headset Features

Headset Controls

Headset Power

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Battery Storage TimeIf you remove a fully charged battery from the headset, it will provide up to 75 days of batterystorage time, stored under normal conditions.

Talk TimeWith a single full charge, the headset will provide up to 7 hours of continual talk time. Talk timewill be reduced when operating in wideband mode and/or if the headset is used consistently ata long distance from the base. You can replace the battery mid-call, without losing the call, aslong as a charged battery is reattached within 5 minutes. This allows for unlimited talk time.

Power consumptionOnce the headset battery is fully charged the product enters a networked standby mode. Theperiod of time taken to enter this mode depends on how long the battery takes to fully charge.In a networked standby mode the product consumes 1.9 Watts.

The wireless network port(s) of this product are designed to be always active.

Low Battery WarningIf you are on a call and the headset battery is critically low, you will hear a repeated single lowtone every 15 seconds indicating that the battery is low. You should recharge the headsetimmediately or swap out the low battery with a fully-charged battery.

If you are not on a call and press the call button, you will hear three low tones if the battery iscritically low. You should recharge the headset immediately or swap out the low battery with afully-charged battery.

Headset Battery StatusThere are two ways to determine your headset battery status.

View System Tray IconWith Plantronics software installed, a headset icon will appear in your system tray, displayingbattery status. A warning will be issued if your headset’s battery is critically low.

Use the BaseWhen the system is idle, short press the base subscription button once to get feedback on theheadset battery level. The computer, mobile and desk phone button LEDs will light up, indicatingyour headset battery level.

Headset Battery Level Computer Button LEDon base

Mobile Button LED onbase

Desk Phone ButtonLED on base

75–100%

50–75%

25–50%

0–25%

To mute/unmute a call, press the volume/mute button in.

Headset Battery Level

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When mute is activated, the base button will be solid red and you will hear three high tones(you will still be able to hear the caller). These tones will repeat every 60 seconds while mute isactive. When unmuted, you will hear three low tones.

Fine-tune your headset volume by pressing the volume/mute button up (increase) or down(decrease) if you wear your headset on the right. If you wear it on the left, it's opposite: pressdown to increase the volume and up to decrease the volume.

Make general volume adjustments for the desk phone with the base volume dials.

For computer volume adjustments, use your softphone application controls or your computer’saudio control panel (see below). Mobile phone volume can be adjusted on the mobile phone.

NOTE You can quickly access your system’s control panel by using the link in the PlantronicsControl Panel on the Preferences Tab.

For Windows Vista and Windows 7 systemsAdjust your overall volume by going to: Start Menu > Settings > Control Panel > Sound >Playback. Click “OK” to confirm your change.

For Windows XP systemsAdjust your overall volume by going to: Start Menu > Settings > Control Panel > Sounds andAudio Devices > Audio tab > Sound Playback. Click OK to confirm changes.

The headset LED will flash when you are on a call or the headset is in use. The LED can beturned off.

When you are not on a call, press the headset volume down button for three seconds until theheadset flashes white twice to toggle the LED on or off.

If you are on a call and go out of the operating range, you will hear three low tones. You willhear a single mid tone when you are back in range.

If you stay out of range, active calls will be suspended. Calls will be re-established when youwalk back into range. If you remain out of range for more than 5 minutes, the system will dropthe call.

Mute your HeadsetDuring a Call

Adjust Your HeadsetVolume

Turn On/Off Headset LED

Out of Range WarningTones

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If you are not on a call and go out of the operating range and press the call button, you willhear a single tone for the button press and three low tones for the failure to make a link.

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This section describes the base, its buttons and their functions.

BasicsWhen you press on a base button, you are opening a phone line/audio channel. Depending onthe circumstances, you won’t necessarily hear a dial tone until you’ve dialed from your phone.The base buttons allow you to switch to a different phone line/audio channel.

Change your default outbound lineThis feature sets the preferred outbound line when the headset call control button is pushedwhile all lines are idle.

With the system idle, you can change your default outbound line by pressing the desiredoutbound base button until it flashes green four times.

You can also change the default outbound line using the Plantronics Hub by going to Start >Programs > Plantronics > Plantronics Hub> Settings > General > Default Phone Line.

The headset and base that came in the box are subscribed (connected) to each other. However,if you wish to use a new headset or need to restore subscription to your current headset (basesubscription button is red), the units can be subscribed to each other by the followingmethods.

The subscription button is the silver trim with four dots on the front of the base.

Automatic secure subscriptionWith your system idle, docking a new headset will automatically subscribe it to the base,making it the primary headset. The base subscription LED will blink green/red duringsubscription mode and remain green when the new subscription is established.

Manual secure subscriptionWith your system idle and your headset docked, double press the subscription button on thebase. The subscription light will flash red and green. When the subscription light on the basebecomes solid green, the headset and base are subscribed to one another.

Manual over-the-air subscription1 With your system idle and your headset undocked, double press the subscription button on the

base. The subscription light will flash green and red.

2 Press the volume up button on the headset for three seconds until the headset LED turns solidwhite. When the subscription light on the base remains solid green, the headset and base aresubscribed to one another.NOTE If the base subscription LED goes solid red, after flashing red/green, the subscription attempthas failed and should be repeated.

Base Features

Base Buttons

Base Subscription Button

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End SubscriptionIf the base is in subscription mode and you want to stop the base from searching for a headset,press the subscription button again. The subscription light will be solid red for four seconds andthen go to its previous state.

Subscription and Security Levels

Your Savi 700 Series headset system (v28 or later) supports DECT Forum recommendations for"Enhanced Security". Products with Enhanced Security are marked with the DECT Forumsecurity logo on the base.

Both your headset and headset base are compatible with older (prior to v28) headset bases andheadsets supporting older versions of DECT. Below is helpful information if you plan to useEnhanced Security and older DECT components together.

If your Enhanced Security headset or headset base is subscribed with an older headset orheadset base, the resulting security level for the mixed headset and base combination will beset to the level of the older headset for all calls. This is because older system components arenot able to support Enhanced Security.

All subscription details above apply when subscribing an Enhanced Security headset to an olderbase, or visa versa, however there are unique system alerts indicating that the system ischanging the security level from Enhanced Security to the older version of security.

If an older headset is subscribed to an Enhanced Security Base:

• The subscription LED (lower left) will flash GREEN 3 times followed by YELLOW 2 times. Thisflash pattern repeats 2 times.

If an Enhanced Security headset is subscribed to an older base:

• The Enhanced Security headset will play a security notification tone.

• The mono-colored LED on the headset will flash 3 times, then 2 times. This flash pattern isrepeated 2 times.

Disabling Over-the-Air SubscriptionThe Savi system ships with the over-the-air subscription enabled. In a multi-shift environment,you may want to disable this mode of subscription. You can enable/disable over-the-airsubscription with the base subscription button or with the Plantronics Hub.

While your system is idle, hold the subscription button and the PC phone button downsimultaneously until the PC phone button LED flashes. It will flash red for 4 seconds when over-the-air subscription has been disabled or green for 4 seconds when enabled.

You can also enable/disable over-the-air subscription with the Plantronics Hub. Go to Start >Programs > Plantronics > Plantronics Hub > Settings > Wireless > Over-the-Air-Subscription.

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Base Subscription Button LED

Base Subscription LED Base Status

Flashes green and red Primary headset subscription mode

Solid green Primary headset subscribed to base

Solid yellow Active conference call with guest headsets

Solid red No headset subscribed

Set the Range

Changing the range can help with desk phone/PC audio quality, improve user density or restrictrange of users.

You can change the range using the subscription button on the base. With the system idle,press the subscription and desk phone buttons for three seconds. The desk phone button willflash green for high range. If you press the subscription button again for three seconds, the deskphone button will flash yellow for medium range. If you press the subscription button again forthree seconds, the desk phone button will flash red for low range.

Setting Range

High up to 350 ft.

Medium up to 150 ft.

Low up to 50 ft.

You can also set the range using the Plantronics Hub. Go to Start > Programs > Plantronics >Plantronics Hub> Settings > Wireless > Range.

Auto Connect FeatureOnce you have paired and connected your mobile phone to the base, the base will automaticallyconnect to it when you are in range of your base.

You can manually disconnect your mobile phone from the base by short pressing the baseBluetooth pairing button when it is solid blue. However if you do this, you must manuallyreestablish a connection with your mobile phone by pressing the base Bluetooth button again,before the auto connection feature will resume.

You may customize this feature by using the Plantronics Hub by going to Start > Programs >Plantronics > Plantronics Hub > Settings > Wireless > Auto Connect to Mobile Phone.

Bluetooth Pairing Button

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Answer a CallThe easiest way to answer an incoming call from the desk phone, mobile phone, or computer isto press the headset call button when you hear an incoming call.

Alternatively, you can answer an incoming call by pressing the base button for the line that isringing.NOTE If you don't have remote call control through a lifter (HL10) or cable (EHS), manually removedesk phone handset before each call.

NOTE Remote answer/end capability for the PC is a software feature and dependent on a compatiblesoftphone. If you do not install the software or don’t have a compatible softphone, you will need topress the headset call button first then answer the call using the softphone application. Visitplantronics.com/software for more information.

Answer a Second Incoming Call With Your HeadsetIf you are on a call and a second call comes in from one of the other devices, you can flash(answer) to the second call by pressing the headset volume button up or down for 1.5 seconds.This will put the first call on hold while answering the incoming call.You can flash to answer multiple incoming calls from the PC, however only one call is supportedat any given time on the mobile phone or desk phone. You will need to manage multiple calls onthe desk phone or mobile phone on the devices themselves.

Answer a Call While Listening to Music or AudioTo answer a call while listening to music or audio, press the headset call button (or basecomputer button) to answer the incoming call. When the call is complete you many need torestart your media player application.

If Plantronics Software is installed and running you may experience enhanced behavior: Whenlistening to music or audio on a supported media player and a call comes is received, the systemcan pause the music when you answer your call and resume the music when your call is over.The Media Player Action on incoming call settings are defined in the setting tab under"Softphone of Plantronics Hub software."

Answer a Call with Your Mobile PhoneIf you answer an incoming mobile call using the answer button on the mobile phone, the audiowill remain in the phone. If you answer an incoming call using the headset or base, the audiowill be in the headset.

Reject a Mobile CallWhen you receive an incoming mobile phone call, the mobile button on the base will flash green.

To reject the call, hold the base mobile button down for 3 seconds.

Place a desk phone call1 While wearing your headset, short press the base desk phone button.

Daily Use

Incoming Calls

Outgoing Calls

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NOTE If you don't have remote call control through a lifter (HL10) or cable (EHS), manually removedesk phone handset before each call.

2 Dial a call using your desk phone.3 To end the call, press the headset call button and hang up the handset.

Alternatively, you can place an outgoing call by pressing your headset call control button, thendialing from your desk phone if the deskphone is the default line.

Place a mobile phone call1 While wearing your headset, short press the base mobile button.

NOTE If you place the mobile phone call without pressing the base mobile button first, the audio willstay on the mobile phone. If you would like to transfer the audio to your headset, short press themobile base button.

2 Dial a call from your mobile phone.3 End the call by pressing the headset call control button.

Hands-free dialingTo enable hands-free dialing, install the Plantronics software. Once installed, go to Start >Programs > Plantronics > Plantronics Hub > Settings > Wireless > Initiate Mobile voicecommands. For hands-free dialing, initiate the mobile call from the base by pressing the basemobile button. Your mobile phone will prompt you for voice commands.Alternatively, you can dial a number from your mobile phone and then press the base mobilebutton to move the audio to the headset.

Place a Softphone Call1 While wearing your headset, short press the base computer button.

2 Dial a call from your computer softphone.3 End the call by pressing the headset call control button.

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Softphone CompatibilityRemote call answer/end from the headset is available for compatible softphones with noadditional steps by the user except Skype™. For a list of compatible softphones visit plantronics.com/us/support/software-downloads/ . For Skype support, follow the steps below.

1 Skype will display the following message during the install of Plantronics Unified RuntimeEngine “PlantronicsURE.exe wants to use Skype”. Choose “Allow Access” to connect.

2 You can also check Savi W740 Skype connection status by going to Skype and checking theTools > Options > Advanced > Advanced Settings > ”Manage Other Programs Access” setting.

Multi-Phone Status (MPS) is supported for Microsoft Lync/Office Communicator and Skype.When a call is placed or received on your deskphone or mobile phone that is paired to aPlantronics Bluetooth headset, your presence in Microsoft Lync/Office Communicator andSkype will be automatically updated to reflect a busy status. When your call is terminated,your presence will return to its previous state.

If you answer an incoming mobile call using the answer button on the mobile phone, the audiowill remain in the phone. If you answer an incoming call using the headset or base, the audiowill be in the headset.

If the mobile phone audio is in the mobile phone, you can move the audio to the headset byshort pressing the base mobile button when the LED is off. To move the mobile phone audiofrom the headset back to the mobile phone, hold the base mobile button for 3 seconds untilthe solid green LED turns off. The audio will be pushed back to the mobile phone.

Ensure the PC audio you are trying to listen to is being routed to your Savi 7xx device.

1 Go to "Control Panel" and open "Sounds and Audio Devices."

2 In the "Audio" tab select Savi 7xx under "Sound Playback."

3 Launch the application that contains the PC audio and play.

You can combine the audio of any two devices by simultaneously holding the base buttons ofany two of the three base buttons until the LEDs become solid green.This is useful as a mini-teleconference call.

While on a call you can subscribe up to three additional headsets to your base for conferencing.

Join a conference call1 While the base has an active link, place the guest headset into primary user’s charge cradle (this

connects the headset to the base).When the base subscription light stops flashing green and yellow and remains yellow, theprimary headset/user will hear a tone indicating a guest wishes to join the call.

2 Press the primary user’s call button to accept the guest headset within ten seconds. Otherwisethe request is terminated and the guest will hear an error tone in their headset.NOTE To connect a guest headset that is of different variety than the primary headset, short pressthe base subscription button while the base has an active link. Next, press the guest headset volumeup button until the indicator light turns on. When the base subscription LED stops flashing green andyellow and remains solid yellow, the request to join will be heard in the primary user’s headset andthe primary user will have to press their call button within 10 seconds to accept the guest .

Exit a conference callGuests headsets can remain as guests through multiple calls.

Multi-Phone Status

Mobile Phone andHeadset Audio

Listening to Other PCAudio

Combine Audio From AnyTwo Lines or Channels

Conference Up to ThreeAdditional Headsets

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To remove a guest headset, press the guest headset’s call button or dock the primary user’sheadset in the charge cradle.A single tone in the master headset will be heard as each guest leaves the call.

View guest headsetsAs you add headsets to the base, an additional headset icon will appear in the Plantronics Hubscreen with a number from 1 to 3 indicating the number of additional headset subscribed to thebase. The first headset is the primary user’s headset and the number inside the next headset isthe number of guest headsets subscribed to the base. The following example shows one primaryheadset with 2 guest headsets conferenced in.

Your Savi 700 Series headset system (v28 or later) supports DECT Forum recommendationsfor Enhanced Security. Products with Enhanced Security are marked with the DECT Forumsecurity logo on the base.

Both your headset and headset base are compatible with older (prior to v28) headset basesand headsets supporting older versions of DECT. Below is helpful information if you plan to useEnhanced Security and older DECT components together.

If your Enhanced Security headset or headset base is conferenced with an older headset orheadset base the resulting security level for the mixed headset and base combination will beset to the level of the older version of DECT for all calls. This is because older systemcomponents are not able to support Enhanced Security.

All subscription details above apply when conferencing an Enhanced Security headset to anolder base, or visa versa, however there are unique system alerts indicating that the system ischanging the security level from Enhanced Security to the older version of security.

If an older headset is subscribed to an Enhanced Security Base:

• The subscription LED (lower left) will flash GREEN 3 times followed by YELLOW 2 times. Thisflash pattern repeats 2 times.

If an Enhanced Security headset is subscribed to an older base:

• The Enhanced Security headset will play a security notification tone.

• The mono-colored LED on the headset will flash 3 times, then 2 times. This flash pattern isrepeated 2 times.

Conferencing AdditionalHeadsets and Security

Levels

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Plantronics Hub resides on your computer system and allows you to

customize your settings and get visible status of your Plantronics audio

device on your desktop. Plantronics Hub provides users with an easy way

to change device and software settings and install software and firmware

updates.

This section provides information specific to Savi 700 Series products, with an emphasis oncovering all of the available settings for your Savi 700 headset system.

Plantronics Hub has its own comprehensive Plantronics Hub User Guide which can befound:www.plantronics.com/us/product/plantronics-hub-desktop/#support .

To access the Plantronics Hub, load Plantronics software by visiting plantronics.com/us/support/software-downloads/ and click on download button.

To start Hub, click Start > Programs > Plantronics > Hub

When you first start Plantronics Hub the About Tab will be displayed. If you have at least onePlantronics device connected to your computer using a USB connector you will see an imageof your device along with some information about that device. You will also see tabs across thetop of the application that read "About", "Updates", "Settings", and "Help" which are describedbelow.

About Tab

Provides information about your connected device or devices; switch between devicesor set primary device (pull down menu, upper left, appears when multiple devicespresent).

Updates tabCheck for device firmware and Hub software updates; get information about updateswhen available, install as necessary

Settings tabConfigure available settings for your device or devices, Hub software

Help tabSupport, contact, and troubleshooting information and resources

Advanced Use

Install Plantronics Hub

Start Hub

Hub Tabs

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Feature Settings Default

General (software) Ring location Headset, Headset/PC Headset only

Maintain Headset to PCRadio Link

Active Only During Call/Always Active

Active Only During Call

Software Log LevelDetail

Low/Med/High/Verbose Low

Metrics Collection toHelp Improve Hub

Off/On On

General (Savi 700Series)

Default Phone Line Deskphone/PC/Mobile PC

Auto Answer Off / On Off

MS OC

Lync Dial Tone

Off / On On

Audio Sensing Off / On On

Second Inbound Call Ring Continuously/RingOnce/Ignore

Ring Continuously

Mute Reminder Volume Default Volume/LowVolume /Off

Off

Ring LocationThis feature gives you the option to have the PC ringtone played on both the headset as well asthe PC speaker.

When this feature is selected, the PC ringtone will be heard on both the PC speaker as well asthe headset.

When this feature is not selected, the PC ringtone will only be heard on either the headset orthe PC speaker based on how the PC audio has been set up.

Maintain Headset to PC LinkThis feature forces the radio link to the PC to stay active even after the call has ended. This caneliminate the need to re-establish the radio link when switching between PC audioapplications.

Software Log Level DetailAdjust the level of detail captured in log files.

Metrics Collection to Help Improve HubWhen selected, this will allow Plantronics to collect data on feature usage pattern. Thisinformation will only be used by Plantronics to improve the quality of our future software andhardware products.

Hub Settings Options

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Default Phone Line for Outbound CallsSet the preferred phone line for outbound calls when you press the headset call control button.To change the default outbound line with the base see Change your default outbound line.

Auto AnswerWhen enabled, this feature will configure your headset to automatically answer a call when itis removed from the charge cradle.

Microsoft Office Communicator/Lync Dial ToneThis feature enables/disables mobile phone voice commands for hands-free dialing with yourmobile phone. When this is enabled, you will be prompted for voice commands by your mobilephone when a call is initiated with the base mobile button. This feature requires mobile phonesupport for voice commands.

If this feature is selected, when a PC radio link is established, Microsoft Office Communicator/Lync will assume the user is trying to place a VoIP call and provide a dial tone.

If this feature is not selected, when a PC radio link is established, Microsoft OfficeCommunicator/Lync will sit idle.

Audio SensingAudio Sensing is a special feature supported by Plantronics wireless devices that can detect anaudio signal at the USB port and automatically establish the radio link between the base andthe wireless headset without the user having to press the call control button. When theConfigure Lync Dial Tone parameter is set to On, every time the user presses the call controlbutton, the Lync dial tone will be heard (assuming the user wants to make a softphone call).However, the user may have pressed the call control button to listen to PC music, etc., anddoes not want to hear the dial tone. In this case, if the user sets the Audio Sensing parameterto On, the radio link will be established automatically when any PC audio is detected at theUSB port, thus eliminating the need for the user to press the call control button.

Second Inbound CallWhen you are on a call and a second call comes in, this feature enables you to control the ringbehavior for the second call. The options are for the call to Ring Continuously until answered(default), for the call to Ring Once and then be silent until answered, or for the call to beignored completely if Ignore Ring is selected.

Mute Reminder VolumeControls the volume of the tone to remind you your microphone is muted, or turn the mutetone off.

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Feature Settings Default

Desk Phone ringtone Tone 1/Tone 2/Tone 3

Default/Low/Off

Tone 1

Default volume

Mobile Phone ringtone Standard/Low/Off

Tone 1/Tone 2/Tone 3

Default/Low/Off

Tone 2

Default volume

PC ringtone Tone 1/Tone 2/Tone 3

Default/Low/Off

Tone 3

Default volume

System tone Default/Low/Off Default volume

Wearing Preference for VolumeControl

NOTE For Savi 740/745 models only

No change/Left ear/Right ear

No change

Desk Phone RingtoneSelect the ringtone and volume that your hear when your deskphone rings.

Mobile Phone RingtoneSelect the ringtone and volume that your hear when your mobile phone rings.

PC RingtoneSelect the ringtone and volume that your hear when your PC softphone rings.

System ToneSets the volume of your computer's system tones.

Wearing Preference (enabled for Savi 740/745 only)Volume controls are oriented up/down for right-ear wearing; when switched to left-earwearing the volume controls will be reversed. This setting allows for the reversal of the up/down volume orientation for left-ear wearing.

Feature Settings Default

Media Player Action on Incoming Call Pause and Resume/NoAction

Pause andResume

Selected Softphones Selected/Deselected All selected

PC ringtone Selected/Deselected All selected

Media Player Action on Incoming CallDefines action for your media player when listening to media and an incoming call is received.

Ring Tones and Volumes

Softphones and MediaPlayers

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Selected SoftphonesDefines which softphones are enabled for Hub interoperability. Avaya one-X Communicator,Avaya one-X Agent, Avaya IP Softphone, Avaya IP Agent, Cisco IP Communicator, Cisco UC Clients(CSF), NEC SP350, Cisco WebEx.

Selected Media PlayersDefines which media players are enabled for Hub interoperability. Winamp, Windows MediaPlayer, iTunes.

Feature Settings Default

Auto Update my Presence (MS OC/Lync, Skype

Off/On Off

Auto Update my Presence for Microsoft OC/Lync and SkypeUpdate your Microsoft Office Communicator / Lync and Skype presence status when you areon a phone call with your mobile phone, deskphone, or Plantronics supported softphone.Plantronics plugin for Lync must also be installed for this feature to work.

Feature Settings Default

Auto Connect to MobilePhone

Off/On On

Auto Connect Off/On On

Bluetooth Enabled Off/On On

Over the AirSubscription

Off/On On

Initiate Mobile VoiceCommands

Off/On Off

Range Low/Med/High High

PC audio Bandwidth Narrowband/Wideband Wideband

Desk phone AudioBandwidth

Narrowband/Wideband Wideband

Streaming Audio Off/On On

Auto-Connect to Mobile PhoneAutomatically reconnect the Savi base to your paired mobile phone when the phone comeswithin range of the base unit.

Bluetooth EnabledConnect wirelessly to and pair with your mobile phone. When disabled, your headset will notbe able to connect to your mobile phone wirelessly.

Presence

Wireless

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Over the Air SubscriptionThis feature allows a headset to be subscribed to the base without physically docking theheadset. It is required when conferencing multiple models of Plantronics headsets.

For more on subscription, see Base Subscription Buttons. For more on headset guestconferencing, see Conference Up to Three Additional Headsets.

Initiate Mobile Voice CommandsSets whether or not you can put a paired mobile phone in voice command mode by pressingthe mobile phone button on the base.

RangeChanging the range can help with desk phone/PC audio quality, improve user density orrestrict range of users. To change the range with the base see Setting the Range.

Setting Range

High up to 350 ft.

Medium up to 150 ft.

Low up to 50 ft.

PC Audio BandwidthWideband audio delivers heightened speech clarity and life-like fidelity, but consumes morebattery power, resulting in reduced talk time.

Desk phone Audio BandwidthWideband audio delivers heightened speech clarity and life-like fidelity, but consumes morebattery power, resulting in reduced talk time.

Streaming AudioStream music, podcasts, and other types of audio to your headset. If you are not streamingaudio to your headset, disable this feature to conserve battery life.

Feature Settings Default

Anti-Startle (Plantronics Enhanced Off/On Off

Anti-Startle (G616) Off/On Off

Audio Limiting Off/80dB/85dB Off

Hours on phone per day Off/2/4/6/8 Off

Anti-Startle (Plantronics Enhanced)Plantronics enhanced anti-startle goes beyond G616, and provides advanced hearingprotection against sudden loud sounds. When Anti-Startle is SELECTED, the system identifiesand eliminates sudden loud sounds and rapidly reduces them to a comfortable level. WhenAnti-startle is NOT SELECTED, the headset limits sound levels at 118 dBA to protect yourhearing.

Advanced

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Anti-Startle (G616)G616 Acoustic Limiting provides additional hearing protection against acoustic shock. WhenG616 Acoustic Limiting is SELECTED, the system provides additional acoustic shock protection.Sound levels are limited to 102 dBA as recommended in the G616: 2006 guideline issued bythe Australian Communications Industry Forum (ACIF). When G616 Audio-Limiting is NOTSELECTED, the headset limits sound levels at 118 dBA to protect your hearing.

Audio LimitingAudio Limiting provides advanced hearing protection for daily noise exposure. When Audio-Limiting is SELECTED, the system monitors and controls sound to ensure audio levels do notexceed 80 dBA or 85 dBA (whichever is selected) specified by current and imminent EUlegislation. When Audio-Limiting is set to NOT SELECTED, the headset limits sound levels at 118dBA to protect your hearing.

Hours on Phone Per DayOptimize the use of Automatic Acoustic Level (AAL) related parameters such as Time WeightedAverage (TWA) by selecting the value that best represents your typical use of this device.

Plantronics Update ManagerAll required software and firmware for Savi system can be remotely updated when updates areavailable. Start Plantronics Update Manager from Windows Start Programs menu > Programs >Plantronics > Plantronics Update Manager to change settings such as automatic or manualcheck for updates.

Check for Updates AutomaticallyBy enabling this check box, you will activate a periodic automatic check for available softwareand firmware updates.

Check for Updates NowYou can choose to check for available software and firmware updates at any time by clicking onthe Check For Updates Now button in Update Manager by clicking on the Start menu >Programs > Plantronics > Plantronics Update Manager.

Install Checked UpdatesFollowing an AUTOMATIC or MANUAL CHECK FOR UPDATES, this field will be populated withany applicable software updates and the INSTALL CHECKED UPDATES will begin installation.

Additional DeviceManagement Tools

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Avoid touching the contacts at the rear of the unit unnecessarily. If operation is interrupted by a static event, power-cycle the product to restorenormal functions.

NEED MORE HELP?plantronics.com/support

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Santa Cruz, CA 95060

United States

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© 2011 Plantronics, Inc. All rights reserved. Plantronics, the logo design, HL10, Savi, Sound Innovation are trademarks or registered trademarks ofPlantronics, Inc. Windows is a registered trademark of Microsoft Corporation. Nortel is a trademark of Nortel Networks. Skype is a registeredtrademark of Skype Limited. All other trademarks are property of their respective owners.

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