Sauder concierge services
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Transcript of Sauder concierge services
Learning and Technology Services
Sauder Concierge ServicesA new paradigm in faculty support
CeLC 2011
Rob Peregoodoff-Manager of Academic TechnologiesMaga Kijak- Graduate Assistant
Learning and Technology Services
Introductions - Participants
• Front-line faculty?
• Technology Support?
• Governance/Administration?
• K-12?
• Higher-Ed?
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Introductions – Rob Peregoodoff
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Introductions (Sauder)The Sauder School of Business at the University of British Columbia is
Canada's leading academic business school, maintaining an international reputation for excellence in research and learning, and unmatched global partnerships. The faculty has more than 2,700 students in Bachelors, Masters and PhD programs, and boasts over 30,000 alumni in 70 countries.
• 97% committed to f2f pedagogy but (reluctantly…) moving to a more blended model
• Recently renovated building; adding one-250 seat theatre, four-130 seat theatres, and eight 60-80 seat classrooms
• Each with ~$80,000 worth of technology
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Rob’s Basic Axioms
LMS (LT) agnostic
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Rob’s Basic Axioms
Sorry…but it is about the technology THE FIRST TIME
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Rob’s Basic Axioms
The term E-learning was the worst thing we ever did for the teaching profession
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Rob’s Basic Axioms
Faculty need to be able to break free from our historical training model (teacher training/ISW?) of “The Students Will…” when they introduce technology.
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Rob’s Basic Axioms
Anyone working in Ed Tech/ID support MUST have complete knowledge of the tools being supported, both technically and pedagogically
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The Problem
• Faculty simply do not have the time to attend workshops ‘on our schedule’
• Faculty do not like looking incompetent by their students (either f2f or virtually)
• Failures (mainly) not due to the technologies, failures because we did not ‘complete the circle’
• Errors by omission ‘I didn’t know that the [insert technology here] could do that?’
• The efficiency of the workshop model is questionable• It’s all about the ‘first time’
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Change
“If you don’t like change, you’re going to like irrelevance even less.”
General Eric Shinseki, retired Chief of Staff, U. S. Army
Almost across the board, educational institutions lurch (poorly…) from change to change
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Change
Insert ‘BigDog’ robotic video here
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Clientele Profile
You’ve heard about digital natives…
You’ve probably heard about digital immigrants…
But have you heard the term digital refugees?
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Clientele Profile
Insert “My Blackberry isn’t working” BBC One
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Resources
1. Manager – Learning Technologies (1.0 FTE)
2. Faculty Liaison (1.0 FTE)
3. Graduate Assistant (0.5 FTE)
4. Educational Technologist (contract ~20-30 hrs/week)
5. Self-Access resources for Service Catalogue technologies (one pagers +)
6. Divisional Assistants
7. Program Assistants
8. Teaching Assistants
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Show and Tell
Comm 101 – Vista templates, Student Blogs, Clickers, iCal, Turnitin, RSS announcements (via WP Blogs), Twitter backchannel
Comm 293 – Online assignments/exams
Comm 299 – large template build (4 x 220), extensive gradebook
MBA Core – RSS announcements, Learning Modules, CSS Handbook
Comm 486w – Vista templates, external course content, Turnitin
Comm 392 – Group manager for debate student self-signup
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Evidence (# of hits)
2008 2009 20100
1,000
2,000
3,000
4,000
5,000
6,000
34
1006
5460
Live Classroom
2008 2009 20100
50,000
100,000
150,000
200,000
250,000
116148 115615
242,407
Assesment
2008 2009 20100
10,000
20,000
30,000
40,000
50,000
60,000
2456022895
56865
Turnitin
Data courtesy of the ELIP (eLearning Intelligence Platform) @ UBC
2008 2009 20100
100020003000400050006000700080009000
0
854
8772
iClicker
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Conclusion
Thank you for your time