Are you looking for a customer experience management (CEM) solution? Evaluating a Voice of the Customer (VOC)

program? Implementing a Net Promoter System (NPS)? Satmetrix can help.

Satmetrix is a NPS-based software platform enabling you to capture, analyze, and act upon customer feedback. By

using our solution, you benefit from increased customer loyalty, improved retention, and sustainable financial growth.

Satmetrix is the only solution built by the creators of the NPS methodology, the worldwide standard for organizations to

measure, understand, and improve their customer experience.

PUT YOURSELF BEHIND THE WHEEL.

With Satmetrix youre in charge of designing your program.

Our cloud-based solution is completely self-service,

providing a comprehensive program design and

communication tool. Unlike other solutions, you dont need

an army of professional services to get up and running. For

newbies to this world, we understand getting started can be

daunting. Our platform includes best-in-class survey and

report templates to help you. Already started? Updates are

easy because you can do them yourself. No change orders,

long waits, or expensive change fees. Want to match your

unique brand? Our branding capability allows you to include

your logo, corporate colors, and fonts to your surveys. Once

you are ready to hit send, we provide you with a platform to

manage all customer communications around surveys, from

pre-notifications to response tracking.

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Satmetrix provides you with a powerful analytics platform to better understand your customers and provide real insight into the

ways customer experience is connected to business outcomes. Executives can view overall NPS over time and understand how it

impacts other key performance indicators. Line of business managers can drill down by different segments to understand

business drivers. If you sell to other businesses, we allow you to have a holistic view of an account, providing you with NPS scores

for decision makers, influencers, and users. Your entire organization can use Net Promoter analytics to identify emerging issues,

discover new opportunities, and root cause. Want to analyze and collect unstructured feedback? Not an issue. Use our built-in

text analytics to mine insights from your costumer comments.

ENABLE YOUR ENTIRE ORGANIZATIONTO GAIN INSIGHTS.

Capturing and analyzing data is not enough. Once youve

identified whats working and whats not, you want to keep

doing what you do well and improve upon the things you dont.

Satmetrix enables you to do this with an alerting and

notification system. You can define roles, assign actions,

automatically route reports, set alerts and notifications on the

conditions you want to monitor.

TAKE ACTION, IMPROVE YOUR SCORE,AND YOUR BUSINESS.

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Theres nothing more powerful than a promoter. Promoters are

the very ones that have declared their willingness to

recommend you. Satmetrix provides you with built-in capability

to publish and broadcast positive feedback from promoters

onto social media networks as well as your own websites.

LEVERAGE POSITIVE WORD OF MOUTH.

We understand that youve got existing solutions in place that

your employees use to get their jobs done. Our Microsoft Outlook

integration delivers alerts to action owners directly within

Outlook. Using the Satmetrix Plug-in, action owners can receive

alerts, take follow-up action, and close the loop all within the

familiar confines of the email system that they know and depend

on. Want to share information with your colleagues? We allow

you to embed reports directly into Microsoft PowerPoint so you

can easily create presentations. Our Salesforce integration

allows you to embed your Satmetrix solution right into your CRM.

You can deliver scores, trigger alerts, and manage customer

follow-up from within the Salesforce environment your account

team is already familiar with.

WORK THE WAY YOU WANT TO.

2014 Satmetrix Systems, Inc. All rights reserved. Satmetrix and the Satmetrix logo are registered trademarks and Satmetrix

Pro is a trademark of Satmetrix Systems, Inc. Net Promoter and NPS are registered trademarks and Net Promoter Score is a

trademark of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.

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NPS, CEM, or VOC programs are more than implementing a software solution that collects data or generates a score. Theyre

about creating a culture of customer obsession across your company. Satmetrix is the only company that provides your team with

both the software and certifications to run a NPS program. Our official Net Promoter Certification equips your team with the

processes, tools and expertise needed to create a culture of the customer across your business and to achieve the results youve

been dreaming about.

GET OFFICIALLY CERTIFIED BY THECREATORS OF NET PROMOTER.

WANT TO LEARN MORE? CONTACT SATMETRIX.

SATMETRIX.COMINFO@SATMETRIX.COM 888.800.2313

+ 44 (0) 845.371.1040