Strategic Plan 2012-2016:The Next Chapter

Growing Leaders and Strong Teams

CreatingEfficiencies

Increasing Sustainability

Enhancing Communications

UpdatingIdentity

Promoting Our Brand

DevelopingTraining Solutions

EngagingDirect

SupportProfessionals

CelebratingExcellence

ExpandingRecycledProducts

DevelopingPartnerships

CreatingEmployment

IntroductionSARC has set out its strategy for the years 2012-2016 and has adopted the Strategic Plan presented in this report. This plan was built upon work completed as a result of our 2009-2011 Strategic Plan.

The strategic themes and objectives identified in our 2009-2011 Plan were largely focused on strengthening our own foundation. Much of our focus was directed inward and targeted towards getting our own ‘house’ in order. SARC, and its divisions, have grown considerably in the last decade. Good things have resulted because of that growth. However, when rapid growth exists, organizational processes, infrastructure and systems can become stressed. We were not immune from this stage in organizational growth.

During this time, we completed a full review of our governance framework, bylaws, articles, policies and procedures and aligned them with best practices. We reviewed the services we provide to Members and clarified our core purpose. We identified gaps, overlaps, inconsistencies and inefficiencies in the services we provide. We planned for succession. Our goal is to renew, recapture and reincorporate values and systems that will allows us to continue to be sustainable and effectively respond to the needs of our Membership.

The strategies that formed the 2009-2011 Plan were developed through a process of collaboration and consultation with stakeholders, Members, Board Members and employees. Their input and guidance resulted in a shared understanding of our situation and the creation of strategies that were designed to move us to be a stronger Association.

The Next Chapter: 2012-2016This Plan is characterized by four themes that will prove to be the backbone of strategic initiatives undertaken by SARC over the next four years.

Theme #1 - Organizational Performance

Theme #2 - Organizational Profile

Theme #3 - Service Enhancements

Theme #4 - Building on Success

Being accountable, creating optimal value, ensuring the effective and efficient use of resources, being committed to continuous improvement, and striving for excellence are the guiding principles that will lead us to meet our goals.

Guiding StatementsAs part of the strategic planning process, we engaged in a review which resulted in minor amendments to SARC’s Vision and Mission Statements. Mandate Statements were developed that convey the purpose and principles of SARC’s three Divisions, each with their own role in supporting SARC’s Mission.

Member Services Division Mandate:

To support Member Agencies through professional

development, organizational supports, government relations, and sectoral

advancement with focus on collaboration and

partnership.

Finance Division Mandate:

To provide accurate financial information,

accounting services, and advice to SARC Board and Management. To provide

pension, benefits and insurance programs.

SARCAN Division Mandate:

To be a leader in sustainable recycling, environmental

protection and employment opportunities for people of

all abilities.

SARC Vision: “Persons of all abilities reaching their potential and enjoying full citizenship”

SARC Mission: To provide vision, leadership, and support through advocacy, education, and the

development of personal and employment opportunities.

Organizational

Performance

#1

Increasing Accuracy

Assessing Services

Organizational

Performance Increasing Accuracy

Increasing Sustainability

Creating Efficiencies

Growing Leaders and Strong Teams

Enhancing

Customer Service

System Improvements

Reducing Costs

Optimal ValueTo Members and Stakeholders

Measuring Performance

Assessing Services

Priority OneFurther develop Standard Operating Procedures (SOPs) and lead the implementation of SOPs throughout our current recycling system (SARCAN)

Primary Objectives:

1) Standardizing depot appearance, service and customer experience

2) Improve depot performance

3) Gain efficiencies 4) Consistent compliance and enforcement of SOPs and contracts

Organizational Performance

Priority Two Consider implementing methods of depot automation that complement our current recycling system (SARCAN)

Primary Objectives:

1) Reduce customer wait times

2) Increase count/payment accuracy

3) Increase customer satisfaction

4) Gain accounting efficiencies

Priority Two Consider implementing methods of depot automation that complement our current recycling system (SARCAN)

Primary Objectives:

1) Reduce customer wait times

2) Increase count/payment accuracy

3) Increase customer satisfaction

4) Gain accounting efficiencies

Priority ThreeConsider implementing bulk return options that complement our current recycling system (SARCAN)

Primary Objectives:

1) Increase sustainability of system

2) Reduce customer wait times with bulk order diversion

3) Increase accuracy

4) Increase public and bulk customer satisfaction

5) Reduce cost per container

6) Increase institutional, commercial and industrial recycling

Priority Four Ensure a sustainable future (spans all divisions)

Primary Objectives:

1) Assess current products, programs and services for value

2) Identify and create products, services and programs that add optimal value and respond to needs of our Membership and stakeholders

3) Identify and remove areas of waste and inefficiencies of current products, programs and services

4) Strive for continuous improvement

5) Grow technologies that increase the skills of our employees, providing an increased level of accountability and reporting effectiveness and streamline processes

6) Maintain a solid financial footing

7) Further develop processes and tools aimed at measuring performance

8) Grow strong leaders and develop exceptional teams

#2Organizational

Profile Communications

Plans

Organizational

ProfileUpdating Identity

Enhancing Communications

Promoting Our Brand

Creating ConsistentMessaging

New Media

CommunicationsPlans

Engagement through Education

ImprovingTechnology

Video Display Advertising

Public Awareness

Organizational Profile

Priority OneUpdate Identity (spans all divisions)

Primary Objectives:

1) Initiate changing the Saskatchewan Association of Rehabilitation Centres’ name; eliminate the term “Rehabilitation”

2) Complete a communications and materials audit

3) Eliminate out-of-date communications and materials; implement messaging, images and content that is relevant, interesting and informative to the consumer while being aesthetically satisfying

4) Improve use of technology in promoting brand and messaging

Priority TwoEnhancements to Consumer Awareness and Public Engagement Activities and Events (SARCAN)

Primary Objectives:

1) Maintain a high public awareness of SARCAN and its accepted products

2) Develop and promote public space and event recycling initiatives

3) Develop targeted communication plans aimed at changing behaviours of non-recyclers

4) Make optimal use of Video Display Advertising Terminals in depots fixed with the technology

5) Establish strategies to engage and inform students about their ability to impact environmental change by participating in waste reduction initiatives

#3Service

Enhancements

Developing TrainingSolutions

Educating

Agency Boards

Mentoring Leaders Program

Celebrating Excellence

Direct Support Mentoring Network

Management SkillsDevelopment Program

Learning Central

Engaging Direct Support Professionals

Resources andSupports

ServiceEnhancements Priority One

Formally launch Learning Central (Member Services)

Primary Objectives:

1) Present a one-stop, affordable, sector-specific option to agencies seeking training solutions

2) Offer on-going, regional training to agencies

3) Implement training programs that support direct service foundational learning and skill development

4) Establish a diversified and talented pool of trainers

5) Establish on-line registration and payment options

6) Diversify training options (i.e. direct delivery, electronic delivery, brokered programs, referrals)

7) Establish database for ease of tracking learners, certifications, and recertification

Priority Two Strengthen Leadership Services (Member Services)

Primary Objectives:

1) Strengthen relationships between Member Agency Boards, Managers and SARC 2) Enhance Agency Board Member knowledge base regarding service standards, governance, accountability requirements, liability, role, and responsibilities

3) Implement Management Skills Development Program (MSDP) training

4) Educate Agency Board Members and Managers on the Value of SARC Membership and how their Agency can fully benefit from Membership

5) Initiate Mentoring Leaders programs

6) Establish a SARC Leadership liaison aimed at working with Board Directors to achieve Board Excellence

Priority ThreeBuilding Leadership and Skill within Direct Support (Member Services)

Primary Objectives:

1) Establish resources and supports specifically aimed at Direct Support Professionals and Program Coordinators

2) Introduce a Direct Support mentoring network

3) Promote, recognize and celebrate excellence

#4Building on

Success

Expanding Recycled Products

Developing Partnership Potential

CreatingEmployment

Creating OpportunitiesFor Success

EnhancingSARC’s ReputationBeyondSaskatchewan

PartnershipswithDisability Service Providers

Prospecting Best Practices

Growing Member Potential

Building on Success

Priority OneRecycled Product Expansion (SARCAN)

Primary Objectives:

1) Consider implementing the collection, processing and transportation of recyclable products that are not formally acknowledged in our collection stream

2) Create employment for people of all abilities

3) Contribute to system sustainability

4) Create opportunities for Member Agencies involved in SARCAN Recycling

Priority TwoEnhance Relationships with other jurisdictions (Member Services)

Primary Objectives:

1) Pursue opportunities for learning, resource development and partnerships with disability service providers outside of Saskatchewan

2) Prospect best practices in disability service delivery

3) Enhance SARC’s reputation throughout Canada as an Association of Members who lead through excellence in the disability services sector

4) Contribute to the sustainability of services provided to our Members

To obtain copies of the SARC Strategic Plan, please visit our website:www.sarcsarcan.ca/links

For paper copies, please contact:Sydney Smith, Communications

111 Cardinal CrescentSaskatoon, SK S7L 6H5Phone: (306) 933-0616ssmith@sarcan.sk.ca

2012 2016