SAP_Order_Management-Sales.pdf

Sales

Quotation and Order Management

SAP CRM 7.0Detailed View

© SAP 2008 /

1. Overview of Quotation and Order Management2. Quotation Processing in Detail3. Sales Order Processing in Detail4. Outbound Delivery (Order Fulfillment)5. Billing6. Sales Quotation and Order Analysis7. Further Information

Table of Contents

Quotation and Order Management in SAP CRM

Monitor Statusof Order

Create Sales OrderCreate Quotation

Create InvoiceCreate Delivery, Pick, Pack,

and Post Goods Issue

Analyze SalesProcesses

1 2

4

3

5

7

Quotation and Order Management in SAP CRM

© SAP 2008 /

Processes in Quotation and Order Management

Quotation Processing

Sales Order Processing

Outbound Delivery

Billing

Sales Quotation and Order Analysis

© SAP 2008 /

Quotation Processing

QuotationLegally binding offer to deliver specific products or a selection of a certain amount of products in a specified timeframe at a predefined price.A quotation can be copied or converted into a sales order.

Sold-To Party: Miller Inc., Boston

Flat Screen Monitor X-100 10 pcLaser Printer Z-230 20 pc

Quotation

© SAP 2008 /

Sales Order Processing

Sales OrderA request from the customer to the enterprise to deliver a certain amount of products at a certain time, or to provide services by a certain time.

A sales order is a sales transaction.

It can be created from an inquiry, a quotation, a sales contract, or directly.

Sold-to Party: Miller Inc., Boston

Del. DateFlat Screen Monitor X-100 10 pc 20.06.2008Laser Printer Z-230 20 pc 20.06.2008

Sales Order

© SAP 2008 /

Outbound Delivery

Outbound DeliveryThe process of picking, packing, and shipping the products to the customer.The delivery is created and executed in the ERP system.The status and the document flow are updated in the CRM system.The delivery process involves the following steps

Create DeliveryPickingPackingPosting Goods IssueTransportation Planning and Execution

© SAP 2008 /

Billing

BillingThe process of creating an invoice for the delivered products and services.Billing can be executed either in SAP CRM or SAP ERP.The status and the document flow are updated in SAP CRM.

Invoice

Bill-to Party: Miller Inc., Boston

Flat Screen Monitor X-100 10 pc 3,000 USDLaser Printer Z-230 20 pc 10,000 USD

© SAP 2008 /

Sales Transactions with SAP CRM

Quotations and sales orders are sales transactions in SAP CRM. They are agreements containing:

PartnersProducts and quantitiesPrices and other conditionsTerms of deliveryTerms of payment

All sales transactions have a similar structure. Various functions can be used in all sales transactions - credit check and product determination, for example.

For the basic functions in sales transactions, please refer to the Detailed View presentation Basic Functions in Business Transactions.

© SAP 2008 /

© SAP 2008 /


Table of Contents

Process: Quotation – Sales Order

Create follow-up documentCreate a sales order with reference to a quotation by using the follow-up function in the quotation

Quotation Sales Order

© SAP 2008 /

Workflow Scenario: Releasing Quotations

Business requirement: the quotation must be released by the sales manager before it can be issued to the customer

Implemented using workflow, coupled with user statusSales agent saves quotation with status To Be ReleasedManager receives a decision work item in the inboxManager decides yes or no. Work item is generated for the sales agent. In case of a positive manager decision, the system activates the status Released in the background.

© SAP 2008 /

Functions Within Quotations

ValidityCan be determined using a date profile at the header and item level.Can be maintained manually in the sales document.

CompletionA quotation is completed

Once the validity period is over.If the customer rejects it.If the item is given a reference status Quotation Accepted.

© SAP 2008 /

Package Quotations

Packages in service quotationsCombined Quote for offers of sales/service/contracted products with special promotional pricingPackage components are selected based on

Business RulesCustomer selection of optional componentsCustomer selection of alternatives

Combination of one-time and recurring pricing in one quoteAccepted quote can generate sales/service orders and contracts

Example: Coffee machineBig coffee machine type 335C with several options

Starter set of ingredients matching the machine typeFree installation and setup serviceRefill/Repair Service (19 €/month)

© SAP 2008 /

Example Package Components

Rate Plans and Core ProductMobile phone contractConfigurable vending machine

Enabling Products and FeesInstallation service for the coffee machineDSL splitterActivation fee

Incentive Products or ServicesMobile phone at discounted priceIngredients starter kitDiscounted installation service

© SAP 2008 /

Packages for Manufacturers

Manufacturers create a package offer that contains their core product and add the appropriate products and servicesThe individual items are processed in different follow-up documents

Package(s)

Configurator

Basic Package

Ingredients Starter Set

InstallationService

MaintenanceService

Hot Water Dispenser

Coffee Machine Production

LeasingContract

ServiceOrder

ServiceContract

Logistics

© SAP 2008 /

Packages – Modeling

Package Modeling

The complete package typically consists of different kinds of components on different hierarchy levels.

One level is maintained at a time, similar to a bill of material. Furthermore, it is possible to include products using a bill of material from the configurator.

Package components can be interlinked with the package product and with other package components using one of the following interlinkage types:

Sales componentsDependent components

© SAP 2008 /


Sales ProbabilityDetermines how likely it is that a sales order will be initiated upon the basis of the quotationIs proposed from the item category Can be determined using customer-specific logic(in Sales Set BADI)

Is used for sales forecasting (expected sales volume)

Alternative ItemsItems can be combined into groupsOnly one item of the group may be passed to an orderThe leading item of the group is used for calculating the expected net value

© SAP 2008 /


ATP CheckCalculated according to quotation-specific ATP profileCan only be simulated (products are not reserved)

ActionsGenerate actions (e-mails or workflows, for example) from application data in accordance with an action definition Action profile at header and item level: standard action profile for quotations available

WorkflowsQuotes can be routed through workflows for technical approval or business approvalPrice adjustments in quotes can individually be routed through workflows for approval in management and controlling

© SAP 2008 /

Additional Remarks

DistributionQuotations can be uploaded from SAP CRM to SAP ERPQuotations managed in SAP ERP are distributed to SAP CRM for information purposesA quotation created in SAP CRM Enterprise and free of errors is transferred to SAP CRM Mobile SalesA quotation created in SAP CRM Mobile Sales is transferred to SAP CRMEnterprise

Sales orders can also be converted into quotations if the transaction has not yet been transferred

An InfoStructure in SAP® BW is provided

Printing quotationsPrinting is available from the action profileMS Word files can be generated using templates

© SAP 2008 /

Additional Deployment Option

Additional deployment option for occasional ECC users

SAP CRM Web Client UI for SAP ECC sales transactionsProvides selected SAP ECC sales transactions functionalityIs available for the SAP ECC quotations, orders, and quantity contracts

© SAP 2008 /

Service Oriented Architecture (SOA): Quotation Services

Customer Quote ProcessingCancel Customer Quote ConfirmationCustomer Quote

Customer Quote ProcessingCancel Customer QuoteCustomer Quote

Customer Quote ProcessingRead Customer Quote Attachment FolderCustomer Quote

Customer Quote ProcessingRead Customer Quote ItemCustomer Quote

Customer Quote ProcessingRead Customer Quote Item SimpleCustomer Quote

Customer Quote ProcessingRead Customer Quote_V1Customer Quote

Customer Quote ProcessingFind Customer Quote Basic Data by ElementsCustomer Quote

Customer Quote ProcessingNotify of Customer QuoteCustomer Quote

Customer Quote ProcessingConfirm Customer QuoteCustomer Quote

Customer Quote ProcessingCheck Customer Quote UpdateCustomer Quote

Customer Quote ProcessingUpdate Customer Quote ItemCustomer Quote

Customer Quote ProcessingUpdate Customer QuoteCustomer Quote

Customer Quote ProcessingChange Customer QuoteCustomer Quote

Customer Quote ProcessingCheck Customer Quote CreationCustomer Quote

Customer Quote ProcessingCreate Customer Quote_V1Customer Quote

Customer Quote ProcessingCreate Customer QuoteCustomer Quote

Process ComponentService NameBusiness Object

© SAP 2008 /

© SAP 2008 /


Table of Contents

Special Functions in Order Processing

Credit managementPrice Change Approval Workflow Payment card processingCampaign determination and multiple promotionsAvailability check against SAP® APO or SAP ERPProduct configurationProduct determination and substitutionProduct proposalProduct listing and exclusion Explosion of structured productsFree goodsMass changes

© SAP 2008 /

Credit Management

Credit management limits financial risks by

Credit ChecksVerify the customer’s creditworthiness based on the SAP CRM Sales transaction value by calling the automatic credit check in SAP ERP

Control follow-on processes in SAP CRM, update the credit exposure in SAP ERP.

Credit Rating ChecksDetermine the customer’s credit rating according to

Ratings maintained in the account masterRatings from external providers (for example, D&B, S&P, and SCHUFA)

For more information please refer to the detailed view presentation Credit Management.

© SAP 2008 /

Price Change Approval Workflow

Price Change Approval Workflow supports your approval processes form price changes

1. The sales person changes a price in the sales transaction. 2. Depending on the user authorizations of the sales person, the manager/supervisor

receives an approval task in his/her inbox3. The Manager either accepts the changes or4. … opens the referenced sales order and adjusts the price or5. … rejects the price change.

This workflow functionality is also available for Pricing Master Data Changes.

© SAP 2008 /

Payment Card Processing (Available when Usingeither ERP Billing or CRM Billing)

Payment card processing allows customers to pay for their purchases with a credit, debit, or corporate card

Maintain payment card data in business partner master data as well as directly within the transaction document

Manage multiple payment cards in the transaction document (maximumamounts can be entered per card, one card should not carry a limit)

Execute an authorization check with a clearing house for single or multiple payment cards in a transaction document

Trigger re-authorization when a transaction is saved or via a mass re-authorization batch report

Authorize payment cards manually in the transaction

Search for sales orders by payment card type and number

Security features include: card number masking & encryption, audit trailfor access to masked card number, no storage of card verification value(CVV)

Execute settlement with the clearing house in the OLTP system

Bidirectional exchange of payment card changes with OLTP system (SAP®R/3®)

© SAP 2008 /

Payment Card Transactions – Process Overview CRM Order Used with ERP Billing

Authorization

FIDocument

Merchant Bank

Sales Order

Delivery

SD BillingDocument

Authorization infocopied from sales

order

Check if authorizationon sales order is still valid. If not, initiate reauthoriza-

tion from order

Sales

Settlement

OrderInfo

OrderInfo

OrderInfoERP

Initiate individual or mass reauthorization

in the sales order

Billing

FinancialAccounting

SD Sales Order

OrderInfo

CRM

Shipping

Order Replication

© SAP 2008 /

Payment card integration from accountIn the account master you can maintain multiple payment cards on the assignment block Payment Cards and flag one as the standard card.

Card numbers can be automatically masked and encrypted after you enter them.

With the button Add Standard Card in the transaction, the system automatically enters the card data of the standard payment card from the account master.

Payment Cards in the Sales Order

© SAP 2008 /

Campaign Determination

During order entry, the system can automatically find and assignvalid marketing projects to an item

Trade PromotionTrade Promotion “Spring 03”

Products M30, M40, M50, M80Conditions -5% off

Order

Sold-To: RJM Services

Item Product Campaign

10 M30 -5%

Determination of Promotional Conditions

Campaign Determination

Spring 03

© SAP 2008 /

Multiple Promotions

Multiple marketing projects can be considered for one order item

One or multiple marketing projects can be assigned to an order item. Pricing takes into account all conditions determined by the multiple marketing projects.

One marketing project is considered the main marketing project for cost assignment and reporting purposes.

The assigned marketing projects are displayed in the assignment block Marketing, which is available only if the functionality is switched on.

The functionality depends upon the campaign determination procedure.

Available in SAP CRM Enterprise and in SAP CRM Mobile Sales

Integrated with SAP ERP for processes such as order management and billing.

© SAP 2008 /

Availability Check

The availability check determines whether a product can be confirmed as requested by the customerDepending upon:

whether enough stock is available or can be produced or purchased on time.

ATP requirements are transferred to production or purchasing.

You have the following options:Product availability information (SAP APO or SAP ERP)A simulation of the availability checkAvailability check in SAP ERPAvailability check in SAP APOAvailability check in external systems (via BADIs)

© SAP 2008 /

Availability Check – Display in the Transaction

Availability OverviewAn overview of the ATP-situation is provided in the sales order items

An indicator shows if the item can be fully confirmed (green), partially confirmed (yellow) or not confirmed (red) as desired

The plant or vendor can be displayed or changed (for selection of the SAP ERP plants, a value help is provided)

The availability check can be reinitiated after changes were made

Schedule LinesFor each item, the schedule lines show the requested and the confirmed dates and quantities

© SAP 2008 /

Product Configuration

In a sales transaction, some products can be configuredA configurable product is a product for which different variants and options are available.For example, a PC can have different types of monitors and different amounts of memory.

The possibility exists to automatically select a default configuration

A user can compare changes between the stored and the current configuration

For further details please refer to the presentation: Detailed View: Product Configuration

© SAP 2008 /

Product Determination and Substitution

You can determine and substitute products during sales document processing

Enter alternate product IDsTo enter products efficiently, you can enter a product identifier of your choice in the Product field. The CRM product ID is then determined and the corresponding fields are automatically filled.

Product substitutionThe system can automatically replace products with substitute products.

© SAP 2008 /

Entering Alternate Product IDs

You can enter the following product identifiersProduct ID from CRM systemProduct order number (PON)Global trade item number (GTIN)Partner product numberOther alternate product IDs of your choice, like the European article number (EAN)

You decide per transaction type in customizing whether and which product identifiers can be entered in the document

If the system finds multiple possible products, you can select the one you want

© SAP 2008 /

Product substitution is controlled by a product determination procedure that you assign to a transaction type (condition technique)

Product Substitution

If you enter a product manually, the system can automatically replace it with an alternate product

ExampleSeasonal promotions and discontinued products

If the system finds multiple possible products, you can select the one you want

© SAP 2008 /

Product Proposal

The system proposes products during maintenance of the sales transaction in SAP CRM

Available for quotation and sales orderSupported functions

Cross-sellingUp-selling / Down-selling AccessoriesTop N productsProducts in current marketing projects Products previously ordered by this customer

© SAP 2008 /

ExclusionPrevents certain products being sold to certain customers

Customer 3815 is not allowed to buy product M208

ListingOffers customers the exact products and services that are relevant for them

Customer 4711 can buy products M201, M202, M205, and R120

Listing and Exclusion

A listing is a combination of account and product information that is valid for a specific time

For further details please refer to the presentation: Detailed View – Listings

© SAP 2008 /

Structured Products

You can enter a structured product in a sales transaction. The system performs a single-level explosion of this product

Example:

PC Power Pack 1 pcConsists of:Notebook Professional 1 pcFlat Screen Monitor 1 pcCordless Mouse 2 pc Laser Printer XL 1 pcHandheld ATX 1 pc

Complete price: 2,799. USD

© SAP 2008 /

Free Goods

You can offer products to your customers for free

When creating a sales order, the free goods items are automatically created in accordance with the agreement. The free goods can be displayed as a separate item (subitem).

You create a free goods agreement as a condition. You can create conditions when a free good is guaranteed at any level, the customer or product level, for example.

Pricing is possible for a free goods item in the sales order and in the billing document. The item becomes an item that is free of charge once the pricing is finished, due to the automatic 100% markdown.

You define and assign free goods determination procedures in Customizing.

© SAP 2008 /

Free Goods

+

The following types of free goods are available:

Inclusive free goodsExample: The customer orders 5 notebooks, but pays for 4

Exclusive free goodsExample: The customer orders 5 notebooks and gets one handheld for free

© SAP 2008 /

Mass Changes

Change multiple sales orders at the same time

Specific changes can be applied to multiple sales transactions

Mass changes are possible on header- and item level

Changes can be processed directly (dialog) or in the background

The system creates a log for the executed changes

© SAP 2008 /

Service Oriented Architecture (SOA): Sales Orders

Sales Order ProcessingCancel Sales Order (3 variants)Sales OrderSales Order ProcessingConfirm Sales Order (2 variants)Sales OrderSales Order ProcessingNotify of Sales OrderSales OrderSales Order ProcessingFind Sales Order Basic Data by

ElementsSales Order

Sales Order ProcessingRead Sales Order_V1Sales OrderSales Order ProcessingRead Sales Order Item SimpleSales OrderSales Order ProcessingRead Sales Order ItemSales OrderSales Order ProcessingRead Sales Order Attachment FolderSales OrderProduct MarketingFind Product Proposal by ElementsProduct Proposal

Sales Order ProcessingChange Sales Order (3 variants)Sales OrderSales Order ProcessingCheck Sales Order UpdateSales OrderSales Order ProcessingUpdate Sales Order ItemSales OrderSales Order ProcessingUpdate Sales OrderSales OrderSales Order ProcessingCreate Sales Order CheckSales OrderSales Order ProcessingCreate Sales Order (3 variants)Sales OrderProcess ComponentService NameBusiness Object

© SAP 2008 /

Order Fulfillment

Sales orders are transferred to SAP ERP

Only orders are transferred. Contracts are not transferred. Quotations can be transferred (if activated).

The order must be free of errors.

The distribution status displays whether the document still needs to be distributed, was distributed successfully, or if an error has occurred during the transfer.

Changes in the SAP CRM order or in the SAP ERP order can be made, even after document exchange. (Please refer to OSS notes 541113 and 642944 for details on the various scenarios.)

© SAP 2008 /

Sales Order Scenario SAP CRM – SAP ERP

Sales order

Status

Delivery

Shipment

Completely processed

Completely processed

Billing

SAP CRM SAP ERP

Sales order

Successfully distributed

PickingPackingWarehouse managementTransportation planning and execution

Billing

© SAP 2008 /

Billing with SAP CRM

The following scenarios are available:

Order-related billingThe complete order quantity is billedUsed for example for credit memo requests and billing request items

Delivery-related billingThe delivered quantity is billedUsed for sales orders with deliveries, for example

More Information can be found in Detailed View: Billing in CRM

© SAP 2008 /

Example Scenario: Billing

CRM or ERPBilling

Sales Order

Product QuantityBook 12 pc.

SAP CRM

Sales Order

Product QuantityBook 12 pc.

SAP ERP

2

1

Delivery

Quantity 5

3

4

Goods Issue

Quantity 5

5

6

8

7

© SAP 2008 /

Reference Summary of Key Differences: SAP CRM Billing vs. SAP ERP SD Billing

Down PaymentsCash Sales SupportCash on Delivery (COD)Enhanced Revenue RecognitionEnhanced Logistics Integration (batches, actual freight costs etc.)Empties ManagementInvoice ListsInstallment Plans (Deferred Payment Terms)Resource-Related BillingMore flexible integration to ERP Accounting

Stand-alone Capable with interface for External Order Documents (XIF)Billing Due List Supporting Transactional Change Management & Convergent BillingSupport for usage Based Billing and Billing of Pool ContractsMulti-level Inter-company BillingSupplementary Invoice GenerationDirect Billing Tight integration to CRM core & Industry processes (e.g. Complaint & Return Mgt, SPM)Billing Engine Framework technology enabling extensibility and performance optimizationCRM Action framework integrationImproved User Experience

SAP CRM Billing

Features Not Available in ERP Billing Features Not Available in CRM Billing

SAP ERP SD Billing

© SAP 2008 /



A set of analytical applications that enable you to analyze your sales processes indetail and to answer numerous business questions in the area of sales and distribution.Analytical content is integrated in SAP® BW.Examples of sales analyses include

Quotation TrackingTop 5 quotationsIncoming ordersPlan–actual comparison

© SAP 2008 /

© SAP 2008 /

Further Information

SAP CRM - Roll-Out Maphttps://portal.wdf.sap.corp/go/crm-rollout-map

SAP CRM - Ramp-Up Knowledge Transfer (RKT)http://service.sap.com/rkt-crm

SAP CRM – Demo Portalhttp://crmportal.wdf.sap.corp:1080

SAP CRM – WiKihttps://wiki.wdf.sap.corp/display/SAPCRMHub/Home

SAP CRM - Help Portalhttp://help.sap.com/crm

SAP Public Webhttp://www.sap.com/crm

© SAP 2008 /

Copyright 2008 SAP AGAll rights reserved

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice.Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver, Duet, Business ByDesign, ByDesign, PartnerEdge and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned and associated logos displayed are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary.

The information in this document is proprietary to SAP. This document is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP® product and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development. SAP assumes no responsibility for errors or omissions in this document. SAP does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.SAP shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. This limitation shall not apply in cases of intent or gross negligence.The statutory liability for personal injury and defective products is not affected. SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages

Weitergabe und Vervielfältigung dieser Publikation oder von Teilen daraus sind, zu welchem Zweck und in welcher Form auch immer, ohne die ausdrückliche schriftliche Genehmigung durch SAP AG nicht gestattet. In dieser Publikation enthaltene Informationen können ohne vorherige Ankündigung geändert werden.Einige von der SAP AG und deren Vertriebspartnern vertriebene Softwareprodukte können Softwarekomponenten umfassen, die Eigentum anderer Softwarehersteller sind.SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver, Duet, Business ByDesign, ByDesign, PartnerEdge und andere in diesem Dokument erwähnte SAP-Produkte und Services sowie die dazugehörigen Logos sind Marken oder eingetragene Marken der SAP AG in Deutschland und in mehreren anderen Ländern weltweit. Alle anderen in diesem Dokument erwähnten Namen von Produkten und Services sowie die damit verbundenen Firmenlogos sind Marken der jeweiligen Unternehmen. Die Angaben im Text sind unverbindlich und dienen lediglich zu Informationszwecken. Produkte können länderspezifische Unterschiede aufweisen.

Die in diesem Dokument enthaltenen Informationen sind Eigentum von SAP. Dieses Dokument ist eine Vorabversion und unterliegt nicht Ihrer Lizenzvereinbarung oder einer anderen Vereinbarung mit SAP. Dieses Dokument enthält nur vorgesehene Strategien, Entwicklungen und Funktionen des SAP®-Produkts und ist für SAP nicht bindend, einen bestimmten Geschäftsweg, eine Produktstrategie bzw. -entwicklung einzuschlagen. SAP übernimmt keine Verantwortung für Fehler oder Auslassungen in diesen Materialien. SAP garantiert nicht die Richtigkeit oder Vollständigkeit der Informationen, Texte, Grafiken, Links oder anderer in diesen Materialien enthaltenen Elemente. Diese Publikation wird ohne jegliche Gewähr, weder ausdrücklich noch stillschweigend, bereitgestellt. Dies gilt u. a., aber nicht ausschließlich, hinsichtlich der Gewährleistung der Marktgängigkeit und der Eignung für einen bestimmten Zweck sowie für die Gewährleistung der Nichtverletzung geltenden Rechts.SAP übernimmt keine Haftung für Schäden jeglicher Art, einschließlich und ohne Einschränkung für direkte, spezielle, indirekte oder Folgeschäden im Zusammenhang mit der Verwendung dieser Unterlagen. Diese Einschränkung gilt nicht bei Vorsatz oder grober Fahrlässigkeit.Die gesetzliche Haftung bei Personenschäden oder die Produkthaftung bleibt unberührt. Die Informationen, auf die Sie möglicherweise über die in diesem Material enthaltenen Hotlinkszugreifen, unterliegen nicht dem Einfluss von SAP, und SAP unterstützt nicht die Nutzung von Internetseiten Dritter durch Sie und gibt keinerlei Gewährleistungen oder Zusagen über Internetseiten Dritter ab.Alle Rechte vorbehalten.

SAP_Order_Management-Sales.pdf

Documents

Transcript of SAP_Order_Management-Sales.pdf