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© 2015 SAP SE or an SAP affiliate company. All rights reserved. 1Public

Public

May 2015

SAP‘s User Experience Strategy

Public


Disclaimer

This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.

The Shift from Features to Experience

4© 2015 SAP SE or an SAP affiliate company. All rights reserved.

Technology(feasibility)

Business(viability)

Design Innovation

People(desirability)


The Value of User Experience

http://experience.sap.com/designservices/

Gr

ea

tU

se

rE

xp

er

ien

ce Gain productivity

Save training costs

Decrease user errors

Decrease change requests

Increase user satisfaction

Increase customer loyalty

Increase solution adoption

Strengthen relationship (IT and business)


© 2015 SAP SE. All rights reserved. 6

Unified UX Direction for all SAP SoftwareAll applications & UI technologies to converge to the SAP Fiori UX

SAP HANA Platform

Applications Analytics

SAP Fiori User Experience

This is the current state of planning and may be changed by SAP at any time.


SAP Fiori UX

Concept

Role-based SimpleResponsive Coherent Delightful

TechnologyDesign

Information

Architecture

Visual

Design

Interaction

Patterns

User Interface

Business Logic

*: SAP’s preferred way to build SAP Fiori apps is using SAPUI5, but other technologies might be applied as well

*

OpenUI5Web & Open

Standards

http://sap.github.io/openui5/


SAP Fiori User ExperienceSimple User Experience for easy and sophisticated tasks

Simple Finance - Clear incoming paymentsoptimized for desktop usage

My Leave RequestsDesktop/Tablet/Phone


Us

ag

e/

rea

ch

The SAP User Experience Strategy Evolution

Existing Applications

RENEW ENABLENEW

New Applications

UX Design Services

SAP Fiori UX



ENABLENEW RENEW

UX DESIGN SERVICESUX DESIGN SERVICES


Internet of Things (IoT) Example: Asset Intelligence Network


Transform Your business operations

Re-imagine Your business

Connect Anything


SAP FIORI is the user experience paradigm for SAP S/4HANA

Procurement: Supplier detailsDesktop/Tablet/Phone

SAP FIORI UX

REAL-TIME & SIMPLIFIED

SAP HANA



SAP Fiori UX for CloudSAP Cloud for Customer



Visual Experience in AppsBILT with SAP Visual Enterprise

http://www.biltapp.com/

http://www.biltapp.com/


ENABLENEW RENEW

UX DESIGN SERVICESUX & DESIGN SERVICES


SAP Fiori App Portfolio (SAP Business Suite)

SAP Fiori apps reference librarywww.sap.com/fiori-apps-library

www.sap.com/fiori-demo

http://www.sap.com/fiori-apps-library

http://www.sap.com/fiori-demo


New Offerings on SAP HANA Cloud Platform Geared to Realize Cloud-based SAP Fiori Application Scenarios


EXPERIENCE SAP FIORI

SAP Fiori, demo cloud edition

Get free access to SAP Fiori demo apps

SAP Fiori, trial cloud edition

Connect SAP Fiori demo apps to your backend system

Adapt SAP Fiori demo apps to your needs

SAP Fiori, cloud edition

Use SAP Fiori apps productively from the cloud




SAP Fiori UX for CloudSuccessfactors – Lab Preview



SAP Fiori UX for CloudFieldglass and Ariba – Lab Preview



Side Panels for SAP GUI

WebDynpro ABAP / Floorplan Manager

RENEW: Desktop scenariosSimplify UIs for key roles

User Applications & Content

SAPUI5

Entry Point

SAP NetWeaver Business Client,SAP Enterprise Portal,SAP Fiori launchpad*

*: This is the current state of planning and may be changed by SAP at any time.


ENABLENEW RENEW



SAP Delivered Fiori App

Customer Extended App

New Field

Add Function

ENABLE: Adapt/Develop SAP Fiori Apps SAP Web IDE for SAP Fiori / SAPUI5

Hide Area


ENABLE: Simplify SAP GUI Screens SAP Screen Personas*

‘Do-it-Yourself’ to your specific needs

*: available for SAP GUI, planned for Web Dynpro ABAP/ Floorplan Manager


ENABLE: Apply your BrandUI theme designer


SAP NetWeaver Business Client

SA

P M

ob

ile P

latf

orm

Se

rvic

es

SAP‘s Key UI Tools & Technologies

SAP Enterprise Portal

SAP Fiori launchpad

UI t

he

me

de

sig

ne

r

DYNPRO

Web DynproABAP/FPM 2

1

Flexible UI Designer

GATEWAY

SAPUI5

SAP Web IDE

UI Technologies

UI Tools

UI Clients

1: Harmonized in run & design time with WebClient UIF, 2 Floorplan Manager, 3: for HTML & Windows

SAP GUI3

SAP Screen Personas


SAP Fiori ArchitectureHigh-Level Overview & Recommendation

SAP Business Suite …HCM

Frontend ServerSAPUI5 Content Gateway / OData

SAP Mobile Platform (SMP)

Benefits added by SMP 3.0

Security – devices, data, content

Application lifecycle management

Offline enablement

Authentication

Multi-platform support

(Apache Cordova)

Push notifications

Monitoring & Logging



SAP UI Client Convergence Plan

The SAP Fiori launchpad (FLP) will become the web-based entry point for SAP business applications across platforms and devices.

Offering the transition to SAP Fiori user experience through

SAP Portal

SAP NetWeaver Business Client for Desktop

leveraging established infrastructures and best practices in the SAP Fiori launchpad

* SAP Fiori apps can be already consumed in the various clients as of today. This is the current state of planning and may be changed by SAP at any time.


Key Takeaway on UI Technologies

Choosing the right tool or technology is one important step.

However, in order to achieve a high level of user experience,

it is neither the first nor the most important step.


ENABLENEW RENEW



Observations from 350+ customer engagements

IT organizations require design

skills


Business

(viability)

People(desirability)


Business(viability)

Several UX issues could be solved

with existing SAP tools

IT organizations need to understand

the needs of their end users better

End users perceive custom-built screens as

SAP standard screens


G

Designing the HBC Web ShopCocaColahttp://experience.sap.com/designservices/work/designing-the-coca-cola-hbc-web-shop

http://experience.sap.com/designservices/work/designing-the-coca-cola-hbc-web-shop


Optimizing Signal DetectioneBay

Faster decisions based onUser-centered design powered by SAP HANA

http://experience.sap.com/designservices/work/optimizing-ebays-signal-detection

http://experience.sap.com/designservices/work/optimizing-ebays-signal-detection


Medical Research InsightsNCT Heidelberg

Design + SAP HANA = InnovationWon 2 Design Awards

http://experience.sap.com/designservices/work/simplifying-nct-patient-data-to-save-lives

http://experience.sap.com/designservices/work/simplifying-nct-patient-data-to-save-lives


DiscoverWho are the users, how do they work? What are their daily challenges?

DesignCreate UI mockupsGet and incorporate user feedback

DeliverImplement the solutionConduct user acceptance tests

Design is a Process

Scope

360°

Research

Synthesize

Ideate

Prototype

Validate

Implement Deploy

Test

DesignDiscover Deliver


INNOVATE Explore the business value of HANA and design & develop an attractive solution

EMPOWER Empower your organization with Design Thinking and Design

REALIZE Implement SAP Fiori or SAP Screen Personas

ADVISECreate a customer UX strategy &roadmap

SAP’s UX Design ServicesBusiness needs

UX

Ma

turi

ty

TimeDESIGN THINKINGpowered by


SAP’s UX Design ServicesOffering powered by RDS

UX

Ma

turi

ty

Time

INNOVATE

EMPOWER

REALIZE

ADVISE

DESIGN THINKINGpowered by

UX advisory for business and technology

UX Adoption Kit for SAP Fiori and SAP ScreensPersonas

Optimize existing solution

Design and development enablement

Discover & Design Business Innovation

Develop custom solution


People + Process + Space = Innovation Culture


ENABLENEW


RENEW


SAP’s customers are enthusiastic about SAP UX

Video VideoVideo

Hampshire County Council & DeloittePacific Drilling Dong Energy

VideoVideo Video

SaskPower Vilore FoodsVocera Communications

See more stories in the UX Success Stories Flipbook

https://youtu.be/wdpSGasSscU?list=PL3ZRUb1AKkpROQmXjeM6-S_9AmMizxU-7

https://youtu.be/2IUysQYEZWc?list=PL3ZRUb1AKkpROQmXjeM6-S_9AmMizxU-7

https://youtu.be/Zmn9tCIoYFI?list=PL3ZRUb1AKkpROQmXjeM6-S_9AmMizxU-7

https://youtu.be/BnsjJN4xpNA?list=PL3ZRUb1AKkpROQmXjeM6-S_9AmMizxU-7

https://youtu.be/2IUysQYEZWc?list=PL3ZRUb1AKkpROQmXjeM6-S_9AmMizxU-7

https://youtu.be/NP8Y0VAhboM?list=PL3ZRUb1AKkpROQmXjeM6-S_9AmMizxU-7

http://www.sapserviceshub.com/i/505488-sap-user-experience-success-stories

http://www.sapserviceshub.com/i/505488-sap-user-experience-success-stories


1. There is a shift from features to experience

2. All application & UI technologies converge to SAP Fiori UX

3. Create your own UX strategy

4. SAP supports your UX transition

Key Points To Take Home


References and LinksWhere to go for more information

Start your UX journey and get involved experience.sap.com

Calculate the value of UX

experience.sap.com/designservices/

Experience SAP Fiori UX


SAP Fiori apps reference library

www.sap.com/fiori-apps-library

Explore UI technologies

sap.com/uxexplorer

http://experience.sap.com/



http://www.sap.com/fiori-apps-library

http://sap.com/uxexplorer


Thank You

experience.sap.com


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