Workflow

extendednotifications

Motivation

Automatic N

otifications

¤SAP AG

2007, SAP/ 3

The longest duration in a process is the wait tim

e

Wait tim

e can be reduced by

�Inform

ing occasional users that they have work to do in their

most frequently visited application –

groupware (e.g. M

SO

utlook, Lotus Notes).

�Sim

plifying work item

selection by providing a process-specificview

of the work item

s�

E.g. display document details in the line item

�E.g. display m

ore document details in the w

ork item details view

.

Motivation

Prod. Planner

Accountant

Purchaser

Waittim

e

Waittim

e

¤SAP AG

2007, SAP/ 4

Before you start -R

OI

Often you w

ill need to apply what you have learned today in

existing installations where w

orkflows are already

automating the process.

Take asnapshotof the w

ait time statistics before you start.

Try to get a statement from

process owner before you start

about what consequences an im

provement of, say 30%

, will

bring in terms of hard cash savings or revenue.

¤SAP AG

2007, SAP/ 5

Current P

erformance A

nalysis

Transaction SWI2_D

UR

A

Predefined task groups can be used to monitor

different processes.

You can also monitor single tasks to spot

occasional user roles.

¤SAP AG

2007, SAP/ 6

Additional M

otivation

SAP M

API and Lotus N

otes Integration are being phased out(see SA

P Note 627397)

Replacem

ent is needed

�R

easons�

Com

ponents above are highly groupware-specific and not vulnerable

to groupware patches operating system

changes�

Fat client installations are expensive and difficult to roll-out on alarge scale

Motivation

Automatic N

otifications

¤SAP AG

2007, SAP/ 8

Overview

of Extended

Notifications

SAP B

usiness Workflow

send e-mails

ExtendedN

otifications

process workitem

collect workitem

s

Email

End user

Email client

SAP G

UI or Portal U

WL

¤SAP AG

2007, SAP/ 9

Flavoursof N

otifications

RSW

UW

FML

�R

eport RSW

UW

FML

�Polling report

�U

sesSM

TP/SAPconnectmailconnection

�U

sesSA

P Office‘s auto-forw

ardaddress

�A

vailability: >= 3.1I

E-Mail N

otificationsforB

usiness Workflow

�R

eport RSW

UW

FML2

�N

ew Version of R

SWU

WFM

L�

WinG

uiShortcutsinstead

of R3F attachm

ents�

Availability: 4.6C

>= <= 6.20

ExtendedN

otificationsforSA

P Business W

orkflow�

Server notificationfram

ework

�A

vailability: Web A

S 6.40

¤SAP AG

2007, SAP/ 10

Releases

Supported

>6.40

6.40

6.20

6.10

4.6

<4.6S

AP

MA

PI

RSW

UW

FML

RSW

UW

FML2

ExtendedN

otifications

¤SAP AG

2007, SAP/ 11

Extended N

otifications for SA

P B

usiness Workflow

�N

otify users about workitem

s thatneed to be processed

�Send w

orkitems to groupw

are(E.g.M

S Outlook or Lotus N

otes)carrying direct callbacks tobackend transactions�

Execution of web-based

workitem

s (Web D

ynpro,People centric U

I, )

�Execution of w

orkitems via

SAP GU

I for Window

s

¤SAP AG

2007, SAP/ 12

Individual Notifications

Individual mails

possible on aw

ork item by

work item

basis

Or

.

¤SAP AG

2007, SAP/ 13

Aggregated N

otification Mail

Index ofw

orkitem

s

Generic

Decision

ShortcutAttachm

entspossible

Workitem

Description

Shortcutlinks

¤SAP AG

2007, SAP/ 14

Generic T

exts Can be R

edefined

Redefinable

Text

¤SAP AG

2007, SAP/ 15

Workflow

Notification

Framew

ork

User 1

User 2

Application O

bject(W

orkitem)

Application O

bject(W

orkitem)

Application O

bject(W

orkitem)

User 1

User 2

User 2

Application

Notification

Framew

ork

¤SAP AG

2007, SAP/ 16

Feature Com

parison (Top 10)

X-

--

Support w

orkitem forw

arding via e-mail

X-

--

Lists of workitem

s in one e-mail

X-

--

Links to new W

eb UIs (W

ebDynpro, etc)

X-

--

Generic decisions

X-

--

HTM

L e-mail (O

utlook only)

XX

--

Enhanced substitution handling

XX

--

Enhanced address determ

ination

XX

--

Prefix A

ND

suffix text (surrounding workitem

description)

XX

--

SAP

Shortcut attachments

XX

X-

Deliver w

orkitems to any e-m

ail client

ExtendedN

otificationsR

SWU

WM

L2R

SWU

WFM

LSA

P MA

PIFeature

¤SAP AG

2007, SAP/ 17

Configuring S

ystem

SWN

_SELSENis the batch that has to be planned to run

periodically. You can run this directly for test purposes.

Transaction SWN

CO

NFIG

is for advanced configuration.

Transaction SWN

AD

MIN

is for basic administration.

¤SAP AG

2007, SAP/ 18

Custom

izing the Extended N

otifications

Category

(links thecollection tothe delivery)

Selection C

SubscriptionSM

S

TasksTasksTasks

Selection B

Selection A

Subscriptione-m

ail–style 1

Subscriptione-m

ail–style 2

¤SAP AG

2007, SAP/ 19

Cheatsheet: S

election/Subscription effects

Selection•H

ow recent

•Update or all

•Tasks

Subscription•Frequency of arrival•R

eceiving agent•Plain or H

TML

•Individual mails or

summ

ary•D

ecisions•Attachm

ents andU

RLs

General

•Prefix/Suffix•

¤SAP AG

2007, SAP/ 20

Quick R

eference of Custom

izing Effects

Index of work

items

Generic D

ecision

Work item

Description

Shortcut links (andA

ttachments)

SubscriptionM

essage Granularity

TaskSelection

Receiving A

gentSubscriptionG

eneralSubject, Prefix

Subscription

Subscription

Subscription

¤SAP AG

2007, SAP/ 21

Custom

izing steps

1.Create a

Category

�A

ll you have to do here is think of a name

and description�

This is always the first step

2.Create a

Selectionbased on this category

�C

reate more selections if you like.

Add m

ore later too.

3.Create a

Subscriptionbased on the category

�You cannot sw

itch the subscription to referencea different category later so be careful to use thecorrect category before saving

�C

reate more subscriptions if you like.

Add m

ore later too.

Motivation

Automatic N

otifications

¤SAP AG

2007, SAP/ 23

�N

o part of this publication may be reproduced or transm

itted in any form or for any purpose w

ithout the expressperm

ission of SAP

AG. The inform

ation contained herein may be changed w

ithout prior notice.�

Som

e software products m

arketed by SAP

AG and its distributors contain proprietary softw

are components of other

software vendors.

�M

icrosoft, Window

s, Outlook, and P

owerP

oint are registered trademarks of M

icrosoft Corporation.

�IB

M, D

B2, D

B2 U

niversal Database, O

S/2, Parallel S

ysplex, MV

S/ES

A, A

IX, S

/390, AS/400, O

S/390, O

S/400, iS

eries,pS

eries, xSeries, zS

eries, z/OS, A

FP, Intelligent M

iner, WebS

phere, Netfinity, Tivoli, and Inform

ix are trademarks or

registered trademarks of IB

M C

orporation in the United States and/or other countries.

�O

racle is a registered trademark of O

racle Corporation.

�U

NIX, X

/Open, O

SF/1, and Motif are registered tradem

arks of the Open G

roup.�

Citrix, IC

A, Program

Neighborhood, M

etaFrame, W

inFrame, V

ideoFrame, and M

ultiWin are tradem

arks or registeredtradem

arks of Citrix System

s, Inc.�

HTM

L, XML, X

HTM

L and W3C

are trademarks or registered tradem

arksof W

3C®

, World W

ide Web C

onsortium,

Massachusetts Institute of Technology.

�Java is a registered tradem

ark of Sun M

icrosystems, Inc.

�JavaScript is a registered tradem

ark of Sun M

icrosystems, Inc., used under license for technology invented and

implem

ented by Netscape.

�M

axDB

is a trademark of M

ySQ

L AB, S

weden.

�S

AP, R

/3, myS

AP

, myS

AP.com

, xApps, xA

pp, SAP

NetW

eaverand other SAP

products and services mentioned herein

as well as their respective logos are tradem

arks or registered trademarks of S

AP

AG

in Germ

any and in several othercountries all over the w

orld. All other product and service names m

entioned are the trademarks of their respective

companies. D

ata contained in this document serves inform

ational purposes only. National product specifications m

ay vary.�

These materials

are subject to change without notice. These m

aterials are provided by SAP

AG and its

affiliatedcom

panies ("SAP

Group") for inform

ational purposes only,withoutrepresentation or w

arranty of any kind,and SAP

Group

shall not be liable for errors or omissions

with respect to the m

aterials. The only warranties forS

AP G

roupproducts and

services are those that are set forth in the express warranty statem

ents accompanying such products and services, if any.

Nothing herein should be construed as constituting an additionalw

arranty.

Copyright 2007 S

AP

AG

. All R

ights Reserved